MyCigna App Support

MyCigna App User Reviews

What do you think about MyCigna app? Ask the appsupports.co community a question about MyCigna!

MyCigna Pros

✓ Close but just not all there yetCigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though..KingSmangVersion: 3.10.3

✓ MJMLove this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question. Three suggestions for improvement: 1. Make "Live Chat" available 24/7 (or see #2) 2. Allow me to send a message/ask a question to be answered by customer service via return message the next day. 3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision. Thank you Cigna!.MJMMJTVersion: 3.7.9

MyCigna Cons

✗ CEO & Board of Directors should all be in jail!Every year these insurance companies put your medication on hold requiring prior authorization despite being on the same medication for multiple years. It results in patients not receiving their medications for multiple months. They do this intentionally merely as a means to not have to pay for prescriptions. It’s pure greed. Insurance is the assumption of risk. Your already paying for that risk. Your paying insurance for those months but you don’t have access to your medicine. Ands that is illegal. This government needs to make sure doctors are making the decision to give you medicine. It should not be up to the insurance companies. Doctors should be practicing medicine and not practicing insurance! The insurance companies have bots that automatically deny requests that have been sent by your doctor. A real qualified person doesn’t even review these requests. This is all due to lobbying. We need to make lobbying illegal. America should be run by the people and not by businesses and corporate greed..IPhonePhiveVersion: 5.58.0

✗ Constant issues logging inRandomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable..JimmytbVersion: 5.24.0

Is MyCigna legit?

✅ Yes. MyCigna is 100% legit to us. This conclusion was arrived at by running over 125,345 MyCigna user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for MyCigna is 90.1/100.

Is MyCigna safe?

✅ Yes. MyCigna is quiet safe to use. This is based on our NLP analysis of over 125,345 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for MyCigna is 92.6/100.

Should I download MyCigna?

✅ There have been no security reports that makes MyCigna a dangerous app to use on your smartphone right now.