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Invoice Simple: Receipt Maker App Complaints & User Negative Comments 2024
Invoice Simple: Receipt Maker app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Invoice Simple: Receipt Maker? Can you share your negative thoughts about invoice simple: receipt maker?
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Invoice Simple: Receipt Maker for Negative User Reviews
✓ Bug fixes and maintenanceThis app used to be good but it’s currently outdated Has lots of bugs which cause the app to unexpectedly crashes after preparing quotes and other settings which took hours to do and it failed to save any work. Not many options compared to other invoice and management apps Many suggestions are not taken into consideration or actioned by the creators Price increases are almost every 6 months.Version: 3.4.76
✓ Buyer BewareI’ve been using the invoice maker for the past year and a half. Up until now, everything has been fine. All of a sudden, they’ve decided to start making changes to the format and layouts. Now, even with an item or 2 on the invoice, it takes 2 pages to print. Also, the layout showing number of customers and invoices has been changed. Now I don’t know how many sales I’ve made each month until they’re paid in full. No way to keep up with monthly sales that way. Very bad customer service not willing to work with me. I used to be able to change the layout of the invoice; no more. You’re stuck with the one they make for you. If you put 3 or more line items, you’re printing into a 2nd page. This leaves you no room for notes or creating places for customers to sign. Fix these issues and I’ll be back..Version: 3.3.186
✓ Very unhappy !Not impressed I never have allowed credit card payments and somehow it’s “magically” been enabled after using the same settings for 12 mths ! I’m in Australia so have my fees for this service based on that and have to set up a overly complicated stripe account to get my invoice monies ! I’m furious ! Now I can’t pay my invoices while I now sort this out and first payments after setting up stripe take 7 business days ! Will not be recommending this and once I’m paid will be cancelling my subscription to simple invoice ! Customer service is also very hard to connect with ! There’s no ph support option either ..Version: 2.11.47
✓ Not great if you have more than one clientI’ve been using the app for a while & it does what it says on the tin, however, as we are gaining more clients I’ve noticed that it could use a feature where you can send individual clients statements. There is nothing on the app which will allow me to generate a statement which is a major let down & unless it’s updated in the near future I will be needing to use a Invoice2go etc.... apart from this let down super simple.Version: 2.11.66
✓ Sudden price changes??Update! I just received an email stating that they had made a mistake in changing my subscription price. They stated that they had restored my mobile app subscription, although I have not tried to use it since I just received the correction email. I always want to be fair about anything I write about any company, so if they do reinstate what I thought I had been paying for all along as their mobile app for $5.99 per month, I will be very happy to update my review. I have used this app since May 2019 on my iPhone. Suddenly yesterday I was trying to send an invoice and received a screen telling me to upgrade in order to send my invoices. I have always paid the mobile app price of $5.99 per month as clearly stated in the app’s pricing structure for the mobile app. Now I’m being told via email that I have to log into the web to use the features that I have been paying to use on the mobile app for almost 3 years. I wasn’t even aware there was a web version until yesterday, so why am I being asked to pay for more to use the mobile app then their own app’s pricing states? They said in the email that I will have to pay $9.99 to use the mobile app, yet my auto pay has been $5.99 for almost 3 years and it worked flawlessly. This is why companies end up failing in the long term, they seem to get greedy, and try to charge more than their own companies prices stated are, and or constantly raise their prices..Version: v3.3.634
✓ Not impressed.Tried the free version and loved it so much I thought I’d pay for a monthly subscription. But for some reason I was charged twice! After only creating one more invoice since buying it I can’t even seem to use the app at all, to add more products or create new invoices. If these issues are fixed I’m happy to continue using the app as it is simple and easy to use for my small business, and makes it easy for my online clients as well..Version: 2.11.55
✓ PredatoryUsed this app for a few years now, the price was top end for what I was willing to pay for an invoice app but certain features have now been locked behind a paywall and the price has since risen;- the basic package for 6.99 a month gives you (wait for it) 3 invoices a month which forces to get the ‘plus’ or premium ( I can’t remember what they call it) which is double the price, just so you can send an invoice once a week. I enjoyed this app once, unfortunately I won’t be using it anymore as it’s too expensive for what it is..Version: 3.4.159
✓ Keeps charging meI got this app a long time ago, deleted it when I didn’t need it and now it charges me $9.99 each month. I’ve tried contacted them on their website but it says error when I try to send. Wouldn’t recommend as they will charge you even once you’ve deleted the app and then they make it so you can’t contact them for help. I will most likely have to get a new bank card so they don’t have my details, unless they reply here.Version: 3.3.971
✓ BasicBasic.. really basic. Terrible app support, when making suggestions for improvement they just thank you and shelve your idea, they say they are constantly improving but they don’t, in the past 2 years nothing new has been implement, only updates have been for bug fixes so they have been ironing out the kinks for the past 2 years. It’s cheap though and for what it cost I can put up with its short comings. Would rate 5 stars if they improved the app.Version: 2.11.83
✓ OutrageousDownloaded this because it had ‘SIMPLE’ in the name.. looked basic from the pictures too so i get it, fill in all sorts of info (which they will probably sell off for marketing) and then about 10 minutes filling it all out. Get to the end go to send the invoice.. asks me to pay?!? Okay so you think i am going to pay for something that i writ (my invoice) which i am just pasting into your app.. for just a few convenient settings definitely NOT worth paying for.. i think that selling our data is way more than enough our data is expensive and i find that ridiculous how they ask you to pay AFTER you fill all your information.. typical app store, app just stealing data I DO NOT recommend this app for a business nor would i even use it anyway. How this has got over 20,000 reviews, god knows this is a terrible terrible app..Version: 3.3.933
✓ Would not recommend.As a subcontractor I needed an app that is simple and fast. However this app constantly crashes/ freezes. On 2 occasions all my previous invoice history was deleted. Unfortunately the help centre was not any help either. I would not recommend this app to anyone, although it is simple it just is not up to the standard it should be for those trying to run a business and make a living..Version: v3.3.494
✓ Bait and switchThe app and features are great. And I’d have no issue paying for it accept 1 major thing, when you download the app there is no sign up. Just start putting in customers info and creating invoices on jobs. Sounds great right? Except at some point you will open the app and not have access to any of the invoices you’ve created unless you sign up right then and there. So let’s say you create an invoice for a job. Your customer pays a deposit and there is a balance due. You finish the job and go to get paid. But guess what information you don’t have access to when you open this invoice app? Nothing. You will not have access to the customers information, balance due, job details, nothing. You also will not be able to change the balance due to $0 or provide your customer with an invoice that now says paid. I’d rather know that I need to pay a monthly fee up front and it wouldn’t be a problem but the app makes it seem free. And I found out that I needed to sign up and pay while trying to get paid on a job and provide an invoice that says paid. It was not good timing to cut off access to my invoices that were in progress. I’m more then upset..Version: v3.3.504
✓ DisappointedThe subscription forces me to pay to use the app after having tried it. This was not made obvious from the onset otherwise I would not have used it from the beginning. There are plenty of other invoice generation apps that either have a free more limited version, or are honest in their intention to charge you..Version: 3.3.355
✓ Can’t find my account!! Ugh!!This app I started to use about 2 yrs ago during Covid to start my own independent contractor business. Worked out great. Only issue I had was not able to save multiple companies. I did work for different fields and used different company names, logos, what have you. I worked around that but I My real issue is after 2 yrs of invoices and estimates and all the saved data I had put into it. All of a Sudden I cannot get into my account. It’s says my email is not recognized and cannot log me in. I tried to get help from support but to no avail. I had old invoices showing I used there product. Gave them all my info even the CC they were charging me on and still said they have no record of my account. 2 yrs of work, invoices, estimates , customers, all down the drain. Have to start over and definitely not going to use invoice simple..Version: v3.3.711
✓ App is ok but you need to pay to use itI was looking to get a quick and easy invoice tool to save the hassle having to manually format them myself in word. I had been using quickbooks self-employed for years with no issues. However after lockdown and my business started back up I thought I would try a new app. I got this as on face value it looked to be a simple invoice generator app. Which it is. However after creating and sending one invoice I was prompted to pay a sub fee in order to send more. This for me was very misleading as there was no reference to a sub model on the app page. On top of that the monthly fee is more expensive than QB self employed and has far less features included in the app. All in all I think the app is ok for what it does but it’s not worth their subscription price at all..Version: v3.3.704
✓ Not that happyThe app and its functions seem really great from the 2 invoices I created. However it’s frustrating when you assume that this is a free app, because when you google “free invoicing apps” this is the first that comes up, and then after 2 invoices you get hit with subscription fee’s. I’ve read a response from the company to one of the reviews here, and although I understand you have to pay your staff, it would be great if you made it very clear that this is a subscription based app, and not just say that there are “in app purchases” because that could honestly mean anything. I don’t believe it’s fair for the potential customer to have to scroll all the way down to the bottom of your app description to find that the app is not free. For the reason I won’t be using the app and I also won’t be recommending..Version: v3.3.571
✓ Good but needs improvingPros: - user friendly via iPhone and Desktop - fabulous support online (reply very quickly) - quick & easy to navigate and produce an invoice or estimate/quote Cons: - unable to change font, style, size & limited colours - unable to set page breaks (one line of text may flow over to second page which looks unprofessional when emailing as a PDF - can not Duplicate an invoice via desktop - more features available when used via the iPhone App as opposed to desktop version - can not add images via the desktop version - unable to drag & drop an item to place it below/above the previous item. You need to delete that item & enter it again - unable to automatically calculate a payment plan: Total Due: $xxxx 10% deposit $xxxx due on xxxx 70% progress payment $xxxx due on xxxx 20% balance $xxxx due on xxxx This must be added in separately If you plan to use this via your iPhone then it does the job but if you wld use it more via your desktop then I’d consider another App. I hate that I can’t manipulate the text to be bold, or the size of the text & colour. My invoices look quite dull. Hope this review helped from (Melbourne, Australia).Version: v3.3.397
✓ Good appIts a good up, but little bit overpriced 15$ a month I think that’s little too much. And also I’m running three businesses and I couldn’t couldn’t create invoices or add my other two businesses I also would UI design to make it more intuitive. Other than that all good..Version: v3.3.893
✓ I thought it was invoice SIMPLE?I got this app a few years ago with the sole intent of quickly and easily generating invoices, and it did the job. I’ve since further integrated it into my workflow as a contractor. Unfortunately, recently, it’s strayed from its original core function of JUST generating invoices, they bumped up the price to justify its new features. It’s not worth it if you’re just looking to quickly whip up some invoices..Version: 3.4.126
✓ SheeeshI’m not gonna lie boys. The price is crazy..Version: 3.4.110
✓ Update Not GoodI have been using this invoice app for quite a few years now, and it has ben very easy to use. I always have had no issues with this app. But this latest update is beyond rubbish, before I was able to see outstanding payments separate from everything else. But now I have a variety of paying customers which are in this section and they have paid but trying to find the latest ones we have done is bloody difficult. I would recommend this issue being sorted out please, or when my annual renewal is due in October I may have to jump ship and try someone else. Not wanting to as you have always made it very easy to use, but now it is difficult. Thank you John.Version: v3.3.785
✓ Ghost ScreenI loved the app until a year ago it started to play up. Contacted them and even after 53 weeks, issue is still being investigated. They must have some good developers! This is pathetic as i am paying in full every month and not getting 100% service. Not recommend..Version: v3.3.555
✓ I Was Loving It….I was loving it up until I recently noticed some formatting issues with invoices viewed on the App vs the web. Various areas on the invoices are now misaligned when viewed on the web, which wasn’t the case previously. Also, it would be nice to export my client data, as opposed to just exporting a record of invoices..Version: 3.3.933
✓ Differing version and support staff lackingSo I’ve been using the app for about 2 years and at first I thought it was great. As our business grew, I changed my subscription to a higher one to allow me to use by computer as well as my mobile device (reason for this was, the computer version can do more detailed things than the mobile app can do). Crazy that invoice dimple is not the same no matter where you use it!!! Anyway two weeks on from my new more expensive subscription, I cannot use the computer version as when logged in, it tells me that I’m on the free version. I contact support and they do not help, they just reply using statements that are not clear or unhelpful and they do not answer my questions at all! To be called invoice simple, the staff certainly do not make it simple at all, nor do the differing versions between app and computer. Waiting ten hours or more to get a reply then having to send another message as their reply doesn’t help and waiting another ten hours........well there goes another day with another issue unresolved!.Version: 2.11.52
✓ So far so goodI've been using Invoice2go for a few years, and I liked it. The past 6 months they have increased the rate twice on me because I've reached a 'client limit' of 40. $99 is too much. So I found this one, for 1/4 the cost, and it's actually a better program. A lot of features are similar to Invoice2go but this app gives you the ability to add images to your invoices which is awesome. The only downside is no option for the customer to pay with CC, but that's not a huge deal me. Would be nice though. EDIT: now I’ve been using it for almost 2 years. I like it. I don’t like that if you make a change on an invoice, or accidentally delete one (easy to do swipe left) you can’t recover it or see the original bill before you made the change.Version: 2.11.79
✓ Cancellation issuesAlthough the app has a section for cancellation, you have to go to iTunes to cancel..Version: 3.4.126
✓ Double dippingThe app itself it’s fine - does what it says and no issues. I kinda liked it. But my problem is when you check the description on the store, it does not say it’s a trial and what are the terms at a glance. I’ve checked several and all were indicating ‘Trial’ or ‘in app purchases’. In my experience that means that the developers are giving us the software free of charge, in exchange for the data they obtain and sell off to marketing companies. What was my surprise when a week into using this app it requested me to Subscribe in order to continue using it. Not only they are selling our data, but asking us to pay as well. Very greedy. It’s one or the other chaps. We already know that personal data is expensive..Version: v3.3.428
✓ Substandard supportI have chatted with support a few times. It seems like their answers are straight out of their website. There is nothing they can do for you, except waste your time. I promised I would mention Daphne’s name because she was the last one I talked to before I got convinced not to deal with IS anymore..Version: 3.3.949
✓ It’s good but…Really sick of the pop messages every time I send an invoice to accept credit card payments! I don’t want it! Otherwise reliable.Version: v3.3.571
✓ Was worth itOriginally, I LOVED this app/company and what they offered. The price was fair and reasonable, we could access everything from multiple devices. Someone could make the estimate in the office, get it approved, then while on the job, we could pull out the phone and send the invoice. It was great! However, after todays update, I can no longer send any estimates or invoices. I am being told that now, we have to have TWO separate subscriptions, one for mobile and one for web browser. We’ve used it this way for 1.5 years and its been great having the flexibility? Unfortunately that change is enough for us to cancel and either go back to paper estimates/invoices or look for an alternative company. Very unfortunate as this has been a fantastic app..Version: v3.3.620
✓ Pricey and limitedLook it’s really easy to use BUT I’m paying $199 a year for unlimited invoicing The annoying part is If a client pays you extra it doesn’t show next to their name they are in credit (only the last invoice amount)nor does it take the credit off their next invoice. Also I have two areas of my business so need to set up two invoice templates and I can’t, I understand that would be difficult and was told id have to set up another account. Your choices are up to 3 ,10 or unlimited invoices a month. Although I would only use the other one 3-4 times a year I still need more than 10 for the times I do need it so I’m up for another $199 Would be good to be able to just do the minimum and pay a small fee for each extra invoice you need There is also no receipt option only invoicing Not a fan of QuickBooks but it is only $240 for my small business needs and you get way more for your money for an extra $41 Customer service was prompt though.Version: 3.4.40
✓ 2 price increases?!?!?!This is a great app. I love making beautiful and simple custom estimates and invoices. I’ve been able to play around with the structure and get creative with formatting because the templates can be restrictive. There’s no place to have a written terms and conditions at the end of the invoice, or a place to explain process and that sort of thing. My problem with this app is the price. They have raised the price without offering any new features until this most recent update June 2023. They’re not small increases, and during such a challenging financial time for most contractors, it’s unreasonable. This is why I have it one star. Price gouging is a bad business practice. If I do 20 estimates a month that’s a dollar per estimate, and most people aren’t doing 20 a month. I can do all of this on a computer for free…and with office software on phones improving rapidly, it’s hard to understand why this app is this costly. $13-15, sure. $20?! No..Version: 3.4.40
✓ Has its pros and consI like this app. It’s easy to use and does everything I need it to do EXCEPT one thing that makes me give it only a 2 is you can’t look up customers by their addresses or phone numbers..Version: 3.4.55
✓ Brilliantly EasyWe are a small mobile repair business and this app keeps us on the road working while our “office work” is done in the car between jobs. Fantastic time saver,thank you. And now with it on the computer at home it gives us the option of completing paperwork at home also. Really love the ease and convenience. Cheers guys. Cass & Ric Travelling Wheel Bearings..Version: 2.11.79
✓ Needs work to include basic functionalityOn the whole it is a good start for an invoice app. I have been using it for the past 6 months. However, have come across pretty basic things like needing to order my items (products) list and cannot do this. The workaround - delete everything and put in again in the order you want- waste of time. Have logged this to support and basically got told it can’t be done. Going to look for something else now.Version: v3.3.492
✓ DO NOT BUY!!!!!!!!!!They try to force you to use Stripe for instant payment. When you look at the service they sneak it onto your next invoice. When you preview the invoice you cannot see the Stripe pay now button. You have no idea its there. Even though you have nit agreed to use Stripe!!!!!!!! The customer sees the button and pays. That money goes to Stripe: not you. They then ask for your bank details ie they now FORCE YOU INTO OPENING AN ACCOUNT WITH THEM!!!!!!!! Check out their direct debit terms!!!!!!!!!!!!!!!!!!! Would you trust them after pulling a stunt like that???????STAY CLEAR!!!!!!! STICK TO PAPER.!!!! TOTALLY DISGUSTED..Version: 2.11.65
✓ Good app for small sole tradeIt’s a good app but it could be so much better , mainly for sole traders. I have had the app for some time and requested a search feature by purchase order number for invoices as I have many customers that purchase on multiple occasions can be found rather than scrolling though. Support are very prompt in reply and say they will add the feature in the improvements but this has been a year in the making..Version: 3.4.176
✓ ExpensiveI love this app but I don’t use it often enough to warrant the subscription fee! This is also something that should be mentioned while signing up. U get three free invoices and then need to pay a monthly subscription. I would be willing to pay a one time fee but not monthly. Sorry, but your subscription lost a customer!.Version: 3.3.74
✓ Easy to useThis app is definitely one of the best invoice makers I have used. I have been in construction for 4 years and have tried many. I always seem to come back to this one. However, there are a couple things that could make it a four star app. First off, add a spell check or a way to catch misspelled words. I always proofread my estimates and invoices, but have missed some words. Secondly, I don’t know how or why, but the app has deleted multiple estimate and invoices on more than one occasion. Luckily I screen shot every estimate I send, so I was able to redo them over, which was a complete waste of time. So fixing this would be great. Lastly, make it so clients can electronically sign estimates and send them back. I have used other apps that allow this and it makes things so much easier. Overall, this app is easy to use and easy for clients to view..Version: v3.3.836
✓ Terrible customer service!!!Been using the premium version of this app for a number of years now and they have recently added stripe without subscribers permission, so stripe had been accepting payments from my clients and withhold the money for 14 days!!! And charge a huge fee in the process!! Not happy at all.Version: 3.3.237
✓ Decent app but one main problemIf you have an invoice filled out with multiple entries and realized you for got to add something, you can’t simply add and entry with out deleting all your entries up untill that missed item. It’s ridiculous really. Need to be able to add an item and then drag and drop it anywhere in between other entries please.Version: v3.3.893
🙂 Invoice Simple: Receipt Maker Positive Reviews
Invoice Simple: Receipt Maker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Invoice Simple: Receipt Maker.
⛔ Invoice Simple: Receipt Maker Problems
