Square Point of Sale (POS) App Negative ReviewsBlock, Inc.

Square Point Of Sale (POS) Negative Reviews

4.78976 star

Total 89 Negative Reviews

Square Point of Sale (POS) App Complaints & User Negative Comments 2023

Square Point of Sale (POS) app received 89 complaints, negative comments and reviews by users. Have you ever had a bad experience using Square Point of Sale (POS)? Can you share your negative thoughts about square point of sale (pos)?

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Square Point of Sale (POS) for Negative User Reviews

Do Not use this companySigned up, ordered their card reader, I then sent an invoice to a customer for him to pay, square took the payment, I then received an email and a notification on my square dashboard saying they needed more info regarding my company and we’re not releasing the funds until they received the additional information, uploaded all info that I could regarding what they needed, next day another notification on my square dashboard saying they needed more info even though this was uploaded, I called their customer service to explain they have received this info, I was told to upload it again to which I did. The next day another notification on the dashboard telling me to refund my customer as they cannot help my business. If you need a company that provides this service do not use this one. This company needs to get all the relevant information from their customers before they take their money. DO NOT USE.Version: 5.36.1

Needs attachments optionI use Square as a small business to send my invoices, but I attach a PDF invoice and I can only do this via Square on Safari, which is pretty annoying as I would prefer to just use the app, or even Chrome, which is my preferred browser. (Chrome crashes whenever I try to upload a an attachment) Please add the option to attach files via the app, either to this one or the Square invoicing app. Other than that I quite like Square. I tried a number of other payment processing options and have stuck with Square as it’s simple, clean and easy to use..Version: 5.12

On the whole greatAs an app, I think square is great, but twice in the last two weeks my sales have not recorded for the day. This has caused me immense issue and a lot of extra work trying to balance what I did in order to stay within the law re tax remittence etc. When I contacted square they were unable to correct things or find the missing information or tell me why it had happened. If it happens again I will have to change systems which would be a shame as when it works, it is great.Version: 5.8

Poor customer serviceOnce I bought the device, I tried to create an account but they were unable to verify my identity even if I insert all my information correctly, signing up with my passport. I called the customer service and they basically told me that Since I have not an Australian passport i can’t have an account. You should clarify this on the box device AUSTRALIAN USE ONLY 👍 cool..Version: 5.27

CheapI made $381.00 in sales and I finally got it to work and it says I have a balance of $129.27! Where is the rest of my money?? I thought square was good?! Ugh not a happy customer. 😠.Version: 6.24

Don’t waste your timeThey recently held up to $3000 of funds because we had a couple of big purchases made through the Square that was flagged, they only sent me one email over a period of week to let me know which I over looked, they also continued to take transactions and with hold the funds in this time, their support centre is useless, I’ve had to send of some additional information about my business so that they will release MY FUNDS, that in my opinion should have been asked when setting up the square, ect business registration certificate, and abn, what an absolute joke, trust me go to the 4 big banks don’t waste your time on a useless and amateur company.Version: 5.6.1

Could be good could be badI used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!.Version: 5.21.1

Where is my money???Square deactivated and reviewed my accountant multiple times without telling me and moved large amounts of money without notifying me and withheld money. I have to wait 90 days to get money that was supposed to be in my account over a month ago. I don’t know why square is clamping down so hard on small businesses but they’re really hurting a lot of small businesses and bringing them to their knees. They’re overly harsh when looking over a business and even though I provided all the information I could and I have a legitimate business with legitimate places they can find it they still banned my account and my money is still missing. My money was even missing before they had banned my account and they never told me where my money was or where it was going to go or when my account was under review and they reviewed it multiple times multiple days in a row .and I don’t recommend this for anyone with a small business. They have higher fee rates than other payment methods and they withhold your money for a lot longer. I don’t recommend this. The customer service is also not great they have a long wait time and they don’t really do anything to help you. Please don’t get square it’s not worth it..Version: 5.89

Tips!All I want is for customers to be able to enter tip amounts in the app. How hard is that?.Version: 6.17

Great idea on paper, terrible in practiceI’m pretty stumped as to how this thing has so many positive reviews. Constant messages popping up during a busy service preventing smooth transactions. ‘Transaction failed’ notifications coming up forcing you to change a customer twice then having to explain that only one of the transactions will actually debit the customer. In Italy when we encountered this issue we refunded a few customers for the second debit, only to discover that not only did we give them their drinks for free, but we f uc king essentially paid them to come in and drink for free. Bill splitting is extremely frustrating. If you have a group sitting in together and then few of that particular table end up wanting to pay their part of the bill and leave, it makes everyone else come up and pay the whole bill - even if they aren’t planning on leaving. This has resulted in people getting annoyed with having to get up and they end up leaving anyway. Honestly, f uck this overpriced device..Version: 5.38.1

DisgustedYou should be ashamed of yourselves! As if life isn’t hard enough as it is with this current global crisis, now you’re holding on to MY money. Making me leave my home unnecessarily during a government lockdown just to send you copies of invoices so that I can have MY money released to my account. Are you holding on to people’s money during an economic breakdown so that you can still make money through interest!? A good friend of mine has purchased an online voucher and you’re keeping me from receiving MY funds, during a time when I cannot work due to a global pandemic! And with a wife and 4 kids to feed!!! Disgusting! Once I’m able to return to work I’ll be looking for another card payment provider!.Version: 5.37.1

Not being maintainedAlthough the application functionality has been improving gradually with the appointments / payments functionality, I have found that the reader has ongoing compatibility issues with changes in IOS versions. Even minor updates seem to cause the reader to stop working for weeks. To this day, I still cannot get the device to pair to an IPAD Pro 2020 device. If you are okay to have intermittent reliability of payments, then look at this app, otherwise I suggest trying something else. Support is limited to none - don’t assume any active assistance solving problems..Version: 5.74

Horrible Customer ServiceI love love love the square app it’s easy to create invoices. The customers can see all the charges and details and pay easily as well. However, their computer system has locked my account twice now to check information for fraud. This would be a good feature except both times they have locked it on a weekend day and they won’t even discuss it with you until Mon-Fri and then you gotta wait another 48hrs for them to review the details. I travel for work transporting across the whole US. All of my customer payments are in my square account that’s how I fund my gas to drive to the next customer and eat etc. they locked my account and stranded me over 1,000 miles from home with another persons pet that I was transporting for 4 days. For 4 days I was stuck in a travel stop parking lot eating chips and listening to a Whitney pet because they were miserable and ready to get home. The customer luckily was understanding but that could have gotten me a horrible review cost me my reputation and or my business all together. After the first time I figured it wouldn’t happen again because I started making better invoices with extra customer information and guess what it’s Saturday I’m stuck in Ohio because I can’t get gas to make it down to Texas to get my next pick up…I message support and they won’t help tell me I gotta wait till Monday!!! Uh are you freaking serious…..Version: 5.89

DISGRACEFUL COMPANY🤬🤬🤬🤬A disgraceful company. They hold on to your money and make you prove your a legitimate business. After you provide all the information and answers over 20 questions they still don’t approve. They are happy to take the 2.5% fee then close your account. I should have read the reviews before I purchased. Customers service is horrible the way they treat you. My hard earned money they have kept and will release 6 months later after they have made interest on it. They have stole over £6,000 of my money that customers have paid me. Destroyed my business, I can’t pay suppliers or pay customers back. STAY AWAY FROM THESE ROBBING B🤬🤬🤬.Version: 5.90

Switched to Helcim!Account disabled for no reason and no help from support. Absolutely horrible experience..Version: 6.21

Cant useUnable to use, when trying to create a account it tells you to update the app. App was just installed so it most currant version..Version: 5.61

It stopped workingI downloaded the app and got a square card reader, it worked, it was great, i then didnt use it for a while, i went to use again after perhaps one year, it didnt work, i had charged the reader,and i have now deleted and downloaded the app again afew times, it is not working, what am i doing wrong? When i get to the point of a sale there is no option to swipe the customers card, only key the details in, why is this? It seems to have changed since i havent used it for a year due to lockdown. I am considering getting a different card reader, have any other users had the same issue? The option to swipe a card just isnt there anymore..Version: 5.76

Quick and Easy but...This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer..Version: 5.35.1

Worst customer service, glitchy appGo with PayPal instead. They may have a higher processing fee, but it’s worth it over Square’s nightmare of an experience. I wanted to use this for selling at a craft fair but could not get the card reader to accept card payments in the app (kept getting a glitch where a window would pop up asking me to order more hardware even though I had the hardware already). I emailed square, Facebook messaged them, and tried calling them. I also tried posting in the community message system but there was a glitch there too that didn’t allow you to ask questions. Go to their Wikipedia page, you’ll see that their phone system is fully automated (no live help). When dealing with people’s money, you should not make customer service so stressful and impossible to access. I can’t believe this company is so successful with how awful my experience was with them. If you don’t believe me, get your free card reader with square and PayPal and see which is easier to set up. No reason to only try Square and wait forever for it to fail. Update: their response to me on this public review is a lie. I did try contacting them. Eventually I got a generic response that my account was blocked by them. That’s it, no ability to contest it..Version: 5.51

Location change crashEvery time I want to switch locations the app crashes forcing me to log in upon opening again..Version: 6.19

App keeps crashingApp crashes after every transaction. Updated iPad now crashes for no good reason.Version: 4.76

Always crashingMore times than not I go to log in after being paid and I get a warning “it’s not you, it’s us” message that the app is down.. also the “find us” button crashes the app every time I click it.. always so many issues with this app. I bank with three banks and CCS is by far the worst functioning app..Version: 6.18

TapNo so happy ,I already have a dock to accept Visa cards,etc.Needs to accept debit over $100..Version: 4.74.1

Terrible Square app experience. Switched to Stripe.Made $15,900 in gross sales on the 6th of June 2023. Had to refund a customer $1,600 because the app froze on my iPad and had the resubmit. The transaction went through twice. Called the customer rep of Square today, they said as of their new policy they could not refund the $59.20 in fees and I had to pay them and refund the customer instead of cancelling the faulty app transaction. Been using Square for 3 years and paid thousands in 3.7% fees, ask for ONE fee credit and they said I could change company if I was not happy with their new policy. Just deactivated my Square account and opened a Stripe account. I suggest you do the same..Version: 6.18.1

App Update Causing Issues, Features Still LackingNewest update has some nice features, but it is causing some issues. The first issue I’m coming across is that I am unable to add inventory to a new item I created. Keeps giving me an error and says to check my network connection, however, I am connected to our network so this should not be an issue. Item exists on our iPad (where I created it), but does not show up on our Square register, nor does it show up online. I also see that I no longer have the option to create a separate checkout link on an item. Please work through and address bugs / issues. In addition, one thing we would love to see is to be able to set a pricing structure on a single item. For example, if a customer purchases/orders Qty 1 of an item, they receive it at “X” price, but if they purchase Qty 12 or more, they get a price break and receive the item at “Y” price. Giving this review 2 stars due to bugs that need to be fixed, and due to features recently implemented that should have been implemented long ago. Also due to features that are not yet implemented that should be. This app is good overall, but lacking in features that allow for versatility in order to improve efficiency for businesses..Version: 5.72

Holding my Monday for 90 days after they desactivate it for no reasonWe’re sorry to inform you that we’ve had to deactivate your account. Based on the information you provided about your business, we’re not able to support your business needs right now. You won’t be able to process payments with Square. Unfortunately, this decision is final. What will happen to my account balance? Any funds currently in your account balance will be held for a period of 90 days and released to you on April 16, 2023. They’ll be available in your bank account within 2 business days. Though each bank’s policies are different, funds are typically shown in your bank account 1 business day after they’ve been deposited. You’ll receive an email as soon as we’ve sent your funds to your bank. The release date and amount available for release are subject to change if you receive additional chargebacks after this notice. If you receive chargebacks on payments unrelated to these funds, there will be additional debits from your bank account..Version: 6.8

Be careful when using Square! Not trustworthy!Sometimes Square can loose connection and happened when I was processing the sale for a customer which technically could not be finished because it was showing “no connection”. The customer decided to pay me in cash and he was charged anyway by square. I never received this transaction or came on my reports and I had to make a transfer to the customer. I contacted square support and I did show them all screenshots of the customer bank transaction as prove but I had a terrible experience because they promised to give me free transaction as a compensation, which was much inferior of the value I lost and this never happened. So just be careful and consider other options as Wisepad 3 if you have a shopify store..Version: 5.81

Constant updates cause more work. Customer service is non existent.I’ve been a Square user for six years now, and I think it’s finally time to terminate our relationship. They have a habit of constantly updating the app, which creates a problem where my employees can no longer find the buttons that used to be there for very simple transactions. It causes me to have to spend more payroll on training, and sometimes we don’t even know that the app has updated until we have a line of customers. Also, occasionally when they update the system the hardware is no longer compatible with the software, and then you end up having to buy more equipment. It’s next to impossible to get anyone to talk to you if you need assistance. On the recent update they decided to display all of my yearly sales data right on my register system where any of my employees or customers could see it with the touch of a button. There’s absolutely no need to have that kind of information on a point of sale system. I think it’s time to find a company that cares as much about my time and my data security as I do..Version: 5.19.1

Square Does not give back your moneyWe have dealt with Square now for about 5 years have had multiple good reviews but square decided to shut our account down and hold our $2000 of our money captive for somebody hacking our account and getting a card that we never knew nothing about we have never done or asked for they held money for 90 days very hard to communicate with anybody never calls back or emails they can’t remember that you called and spoke to another representative they tell you that you’ll get your money back in just two days and it goes on for 90 days right hand does not know what the left hand is doing at square too many people working from home. I will never recommend Square to anybody they do not care about their customers all they can do have you talk to people that speak foreign language that you cannot understand and we deal with all kinds of nationalities in our business again I will never use Square nor recommend them to anybody you’re much better off finding a company that processes your payments that will not hold your money and not give it back to you there are several companies out there that do what they do. Tuff Truck Towing.Version: 5.73

WORST CUSTOMER SERVICEMy account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE.Version: 4.78.2

Too many feesToo many fees imma delete it.Version: 6.27.1

Square doesn’t support contractorsI had my account suspended in the middle of the night. I was frantic as a small business owner with contract workers who expected there earned pay the next day. After I spend an hour and a half gathering and sending in the documents requested 2 mins later my account is deactivated, and when I try to reach support no one available, no live chat, no response from emails, no call center after hours. Yet they can review all my bank records and legal documents in 2 minutes but can’t answer a phone. They are incredibly expensive and had no problem taking my fees. Yet they can’t take the time to review my invoices, bank statements and home depot receipts that in fact show I’m a contractor/painter. So I have to contact the property management groups I work for and cancel all my invoices, refund payments and apologize because I was stupid enough to use this app. Please don’t make my mistake, this has caused considerable damage to my business and reputation. If you’re a small business these people are not to be trusted, they can and will cripple your business. DO NOT USE THIS APP!!!!!!.Version: 6.1

BasicMeh...it keeps messing up the inventory, not accurate at all...so if you need it just to do sales then it’s fine but if you need it to also keep track of your inventory....this is not the app..Version: 6.19.2

Small BusinessAt first I loved square my first transaction was great. Then the second. Then I decided hey I wanna do an instant transfer which almost all businesses and payment places allow. EXCEPT SQUARE!! If you don’t get 50-70 transactions you only have 1-2 business day transfers which takes forever sometimes even longer than that. You guys should really think about lowering that because not everybody is going to make that that quick. And I’m stuck using them cause the website I use is connected to them. It’s so frustrating like I’m a small business, just starting out I’m not making 50-70 transactions anytime soon. DO THEY LET YOU KNOW ANYWHERE?? Nope i had to contact support just to find out... no warnings nothing. Not even on they help page. So now I have to wait even though I NEED those funds. And I cant do anything about it. That’s horrible... atleast lower it to 10 transactions. 50-70 is insanely high for someone just starting out... we need those funds to help with our business and pay for shipping... hence why the customer pays for shipping. But if I cant access the funds for shipping how the heck am I suppose to pay for it. Make my customer wait 3 days for y’all to send me MY money. Ridiculous ... as soon as I do make enough Im switching to someone else for sure..Version: 5.54

WORST PAYMENT APP EVERDo not waste your time using square. I initially signed up was allowed to take payment. In which I received a few days later. I then attempted to take another customer payment which declined first time. My customer sent me new details which again square accepted. A day later received an email asking to submit documents. And until I do so my money will be held. Why was this process introduced for the sign up page, instead you have me use the app take payment then hold it. I then submitted the docs and rang customer service I explained that this process is all wrong. And told her I would leave. Then next day I received an email saying your accounts been deactivated as they won’t be able to assist my business needs. What business needs do I have that is difficult? All you do is provide means for customers to make paymet. I then called again and spoke to by a really rude customer service agent. I expressed how this is delaying me paying my staff all they said was we will release the funds to you in 90 DAYS. I asked them why criteria do you need for you to be accepted my square she then said I can’t discuss that as it’s security issue. So I then asked if one of my documents was not sufficient why not let me re upload it. She said I can’t do anything else for you and hanged up the phone mid convo. How disgusting I’m a young male with a start up company and currently employ 40 plus people but yet your service can’t help me..Version: 5.14

No loyalty to their customersI was a Square customer for 2 years, had 2 lone’s and did approx 90,000 a year in transaction with them. Not one problem, in till they offered me a third lone. Square contacted us by email and offered us a loan against our credit processing fee. We had taken to other loans like this and they had worked out well, it was December and every small business can use extra cash at the end of the year so we figured why not. Within 24 hours our square account was closed during the middle of the business day. After many hours on the phone trying to contact a human to find out a reason why the excuse that was given was that we had violated their terms of service somehow. Know for the reason was given, and no more information of why. As a small business owner this really put us in a bind, luckily my bank was very quick acting and we manage to get credit card processing set up through them within four days. I will never recommend Square to anyone else and I will never do business with them in anyway shape or form again. My best advice is STAY AWAY!!!!!.Version: 5.1

Worse Company I’ve Ever Came AcrossAt first, I was really starting to get excited about working with different companies to create a seamless process for both me and my customers. The ability to have multiple payment options and payment resources was awesome. However, since I’ve signed up I’ve been running into nothing but issues with Square. I have literally done nothing wrong at all! I have an official registered business with a business tax ID. I created an invoice for a service I provided to my guest and square is holding my funds after I’ve given literally everything they’ve asked me for. Without any explanation they’re holding my funds, suspended my account then deactivated after I’ve done everything they asked me to do. I’ve emailed numerous of times with no response and I called and the rep literally stated he doesn’t know why they deactivated my account what kind of professional business are you running Square? I trusted you guys with no only my personal and business information but as a platform to collect my funds for me and this is how you treat your customers? This is unheard of! Someone should be able to explain what’s going on and steps on how to resolve the problem if something else is required of me. Having your rep tell me idk and not receiving email responses back is not going to work!.Version: 5.75

Not trusted productThe service is non existent and payments can fail resulting in money being held back by square. See trustpilot reviews to make a decision before purchasing this product..Version: 5.63

DevastatingThis company’s services will never get a penny from me ever again! When a company or individual takes a payment from someone else square gets their cut (cost of doing business). But when that clients customer wants to screw you over square not only makes YOU pay that fee back, that burden relies on you to provide proof that the transaction was in fact legit, you are guilty until proven innocent. EVEN IF THEY HAVE A SIGNATURE FROM THAT PERSON IT WILL NOT PROTECT YOU AND THEY WILL NOT FIGHT FOR YOU. The dispute platform does not let you upload photos or pictures like they ask you to and if you don’t get it done within the few days they ask you to YOU ARE SCREWED. And to top it off square makes YOU pay their fee back as well so not only does the original client screw over the company but square keeps their fee and makes you pay it back as well. No wonder they don’t care to put any effort into fighting your case, they get paid either way! DO NO NOT USE THIS SERVICE! If you do anyway you’ve been warned. I’m sure there will be more effort put into this negative review then there was trying to fight for money that I worked my tail off for and was taken advantage of by my client..Version: 5.45.2

Beware Holds for 90 daysI got Square to be able to take credit cards where my Etsy shop couldn’t help me in making sales. I had a sale over $1,000 and they held my money (I was told for a period no less than 90 days) and they closed my account for no reason. I had submitted all the information about my sale and they said they could not support my store even though I had never had a problem before. I tried to contact costumer service to talk to someone to just get answers and the customer service is nonexistent. I called the number and was pretty much told to go f myself the lack of care they put into their customer service. Not even an explanation. I do these things all the time with Etsy, what was the problem doing it when Etsy is integrated with square? Not only did this screw up my sale, but now they have made my bank account negative by withdrawing money they have no right to take from me. They cancelled my account and the customer wanted their money back and I couldn’t even issue a refund so the customer did a chargeback with their bank. That’s not my fault at all but I’m being punished by square for bad company practices. I do not recommend square to anyone, especially if they are going to eventually have sales more than $1,000..Version: 5.67

BE AWARE!!!I decided to try to use this company for my well established business. My daughter use to use it for her small business. She didn’t have any money in her bank account yet, it was a new business. I have my business for over 25 years, never had have any problems with any merchants I use. I signed up for square, and they told me I need submit some documentation and they get back to me in two days. At the same time they were very happy to let through two of my transactions (about $1000). After two days I received the email, that they deactivated my account, not able to support my business and they will hold my money for 3 (THREE) month, without further explanation. When I tried to call them (which wasn’t easy, they do everything that you are not able to talk to live person), THREE!!!! Representatives told me that “unfortunately they can’t provide me any information” and when I asked to talk to supervisor, they hang up on me. What rights this company has to let the transactions through before approving me and then holding my money for three months?????? Maybe attorney general office will help me to get an answer to this question..Version: 6.0

Lousy reporting.I don’t enjoy the reports. I can’t created an easy to read daily z. Taxes are not split apart and displayed with the category sales. You have to find them in a different report. Then, when you collate it all and enter it in another program you can’t sumcheck because the square report sum includes tips but they’re not entered in a standard daily deposit total. When I tried to export as a csv file, the square report included a $ sign attached to the numbers, which cant be entered by copy/paste into quick books desktop. Other than overcoming this bookkeeping hassle the program works well, was easy to integrate into an iPad with a square terminal without having to invest in square retail. It makes daily, weekly monthly reporting and reviewing simple. And it beats the bank regarding transaction pricing and simplicity..Version: 6.21

Peice of Sh*t!Did a booking for a large amount and debited the customer account only to receive an email from these fools to advise that they cannot confirm a chargeback amount based on my account history!! Asked me to refund the total amount back to the customer and find an alternative payment method! Funny how these idiots think how simple of a process it is to refund a full payment for a client who is in the middle of traveling. Make sure to put up a notice on your website to advise new users that the payment will not be processed unless there is proof of coverage incase of a chargeback. Worst part is the clowns in the call centre telling me how to run my business by advising me not to process payments over the amount of my affordability in case of a chargeback. Wonder how this is calculated? Worst app ever. If you’re in Australia, Strongly recommend you going with a big 4 bank and pay the minimal fee for the safe professional service. I will most definitely telling my clients as well as fellow businessmen who use this service to change ASAP..Version: 4.91

Données de ventes déficientesPas même capable d’avoir une liste des ventes des produits vendus sur la même transaction incluant les remarques..Version: 6.19

App accessing photos clunkyApp doesn’t access usual photo albums (iOS 13.5) - photo albums are according to months/year, none are recent (they’re from about 7 or 8 yrs ago) & all relevant pics are in ‘Recents’ which are randomly distributed, only a handful which I downloaded to my photos today are actually in the right place, this means to add an image to my items I have to scroll & scroll & scroll & scroll & scroll (each time) back to who-knows-where looking for images. Makes adding images to items sooooooooooo laborious. Disappointing & doesn’t bode well for device use :(.Version: 5.40

Holding my moneyBeen using square for years and love it until today at my market it decided to “no longer process my transactions” and holding my money for 90 days. No reason why, and can’t get a hold of support. Close to $300 and would like the money in my account but instead this happens. Very frustrated and not happy.Version: 6.19.2

The outages cost us moneyIt’s really crazy that there’s no backup, or any attempt to communicate with customers to let us know what is happening, so we can at least understand why we are losing money/customers and why have zero access to our funds..Version: 6.25

Never workedWhen I signed up for square the first thing it said to me was that i wouldn’t be able to accept payments? Which is the whole point of the app so why would this even be a thing? I tried everything on my own trying to figure why and how to fix this. I tried fixing my information thinking that i might have something in wrong. i thought that it might be my card swiper but when i logged in on another phone and tired there’s it was still the same problem. So finally i figure out how to contact square and talk to someone on the phone. The lady was so rude and couldn’t help me at all. I told her that I’d tried multiple times to edit my account information and she told me that since i had done that square won’t be able to fix the problem. To confirm i said so i won’t be able to ever use square and accept payments and she said that’s correct. I asked her if she could tell me why, or what i did that made my account do this and she couldn’t give me any explanation at all. When i got an email asking how my phone call was i told them this exact situation and said yes when it asked for a follow up call from someone else. It’s been three days and still no call. I won’t be using square ever again even if i could 🤣.Version: 4.95

Awful supportSquare deactivated our account without warning. Asked them to reactivate it but they said they could not, without anymore explanation than that. They did say that we were “welcome” to start a new account with a different email address, which is fine but all of the financials could not be transferred and we would have to recreate all of our item photos as they could not be transferred over either. It’s a disappointment as the software is easy to use. If only their support was as easy to work with. I’ve gone with another provider as they’re far cheaper and they will at least be helpful..Version: 5.65

STOPStop using square immediately! They have changed their terms, and now a small business like mines is brought to its knees, because they flagged me as potential fraud, I am not fraud I am a plumber, I did a job for a regular client of 3 years, have been using square for years, without issue... Not today, The client paid as usual with the same card they have used for years, but square said it was fraud, are now holding my money and have gone into my actual bank account and removed the funds from the last payments from this card, draining my account completely and putting it into overdraft....WHY? Oh wait there is no customer service to answer that, hours and hours of phone calls to another country have netted me nothing, now they refuse to give me my first payment that started this, and have taken back the last payments made with that card, I talked to my client, they called their card services, and they said no problem on their end, and also no refund on their end. So square now has several thousand of my dollars, some of which they actually stole from me, and wont return...I dont even know what to do, And I have no idea how to get my money back, I cant even go do work because I have no money to put gas in service truck..they took it all... This is what happens when computers take over... You cant reason with a computer.. Now im broke.. And NOT a Fraud...Version: 5.88.1

Worst company to useFirst of all I started a small business and wanted to make life easier for my wife and myself so I opened a square account for the card reader and all that. When you open your account you give all the normal business info ie tax id business license contact info. My business struggled over the past year, so my wife and I had to support the business with money from our own pocket apparently that’s no ok with square, I’ve had my account frozen I can’t use or transfer my money because square seems to think it’s theirs. I can’t close my account because I still have a +balance with with them however you can’t speak to a human being, they will not take phone calls and any email you send for customer service is ignored. At this point legal action will have to be pursued. Explore other options because square is not reliable yes they are quick to get you going but headaches, hassle and loss of time and money will ensue shortly after you begin using them. Very sad to see something that is supposed to help small businesses hurt them like this..Version: 5.61

Making simple things difficult I have had a great experience on this app sending invoices, accepting payments, being user friendly etc. However, I now am having my account frozen because I’m not providing incredibly personal information about my business because of “security reasons.” 😂 I’m not showing you my company bank statements, contracts with customers, and individual invoices for jobs. First, it is a huge breach of privacy and absolutely none of Square’s business. I’m not forking over invoices and contracts for individuals. Second, it is a huge inconvenience to do this when running a business. The customer is right in front of me at the end of a job trying to give me money. I don’t need “added security.” What I need is to accept payment for jobs completed. I am no longer going to be using this app now or in the future. I also find it hysterical that it’s impossible to get a hold of someone in customer service to resolve any issues until someone posts something negative and tags the company. I’m awaiting a response from someone with a link to an FAQ page 🤣.Version: 5.73

Worked well. Why change it?Hadn’t had to use my Square for a while and nearly missed a big sale as I found the app all changed- in the heat of the moment I couldn’t work out how to finish the charge. Why change it when it was working perfectly well? Don’t you realise it drives your customers mad when things change? Since you have changed the way payments are taken I have made a huge error and charged a customer 3 times. As the total didn’t show on the front screen. Please don’t change it anymore it really doesn’t help..Version: 5.76

Displays only last 5 transectionTill yesterday, it was fine but , probably an update resulted in displaying only last five transections.Version: 6.18

STAY AWAY Square Not Depositing FundsWe are a Dental clinic and we have been using square for more than 3 years and never had an issue with Square until 6 days ago when Square just Decided not to deposit our funds from our Revenue. They just sent am message mentioning that from the day onwards they would withhold our funds until we confirmed more information! Once again, i emphasise that we had been working with Square for more than 3 years and now they simply stop sending our own money from our sales with the excuse that more checks needed to be done... Not professional and very irresponsible. It can make a serious damage to a company and it’s reputation. After resolving this issue will take time to eventually change to another card processor..Version: 5.71

Worse payment app DONT GET ITI applied for the square app and they said successful didn’t ask for any other verification but when a client sent two payments they would not let me transfer it to my account but they did charge the client..... they wanted all kinds of verification before I could deposit it into my account and when I went through with the process there system wasn’t saving my information.... so I tried to refun the client and before I clicked refund it said it would be refunded in one business day..... it’s been three business days and the client did not receive their money so I called square and now they are saying 7/14 business days.... not only that but they took out money from my bank account which was the first payment the client made but they never let the money go into my account.... THEY TOOK MONEY OUT OF MY ACCOUNT REAL FAST BUT WILL NOT REFUND THE CLIENT REAL FAST AND THE MONEY THEY TOOK OUT OF MY ACCOUNT NEVER WENT INTO MY ACCOUNT BECAUSE THEY WANTED MORE VERIFICATION BUT THERE SYSTEM WOULD NOT SAVE THE INFORMATION DO NOT USE THIS APP.... GET PAYPAL THEY WORK MICH FASTER PAYMENTS GO THROUGH INSTANT AND SO DOES REFUNDS AND THEY DONT WAIT FOR YOIU TO RECEIVE A PAYMENT AND THEN HOLD IT AND TAKE MONEY OUT OF YOUR ACCOUNT PAYPAL IS MUCH BETTER.... SQUARE AMD CASH APP IS HORRIBLE THEY WILL TAKE YOUR MONEY AND THIER CUSTOMER SERVICE IS HORRIBLE!!!!! Don’t get it !.Version: 5.27

Do not useSet up easy, proving Bussiness easy, taking payment is fine, deposits are fine Until , suddenly they decide to put you in review Sent all the documents they requested, couple of days later after chasing customers services I get an email say restrictions are lifted, another one explaining account limits they set All fine, sent an invoice for what is to a small business a reasonable amount Luckily, before they paid I get a third email saying they we’re shutting my account quoting anonymous “terms and conditions “ Be very wary of them , my Bussiness is slightly unconventional but has been going for 21 years and is one of the best in its field and yet square for no good reason suddenly decide to treat you as though you are a fraudulent criminal If you use these make sure you have a back up card service that you can switch to at a moment’s notice I have put in a formal complaint about this to them , not that I expect any result.Version: 6.3

Worst update everThis latest build constantly loses connection to printer and reader when in background. Returning to app directly or via intent through another app takes ages and totally breaks the user experience for my customers (adds 10 seconds). I hate seeing the splash screen loading everytime followed by printer and reader connecting. This has nothing to do with Bluetooth phone connection as the printer is always connected yet square needs another 10 seconds to connect despite running in background. Please go back to previous build ASAP..Version: 5.0

Read the reviews!!!!!!I have had square for two years for my business. They are constantly changing their service and it gets messed up every time. Their instant deposit is a joke. For an extra 1% you can have instant deposit but what they don’t tell you is that you have to have at least a $1 in the account to have this happen then they say you will get the money deposited 2 working days later. Well that screwed my pay to my suppliers and employees. Thanks square for being greedy and a crap company! If you read the reviews, this company will only give you a link to talk to a human and/or have your issue resolved if you make a bad review. They have no customer service unless you complain. That is just bad business practices! This company just tries to hold your money as long as they can until you make a public complaint. Good thing they can’t pay to have bad complaints erased! It keeps the public informed! I’m sure now there will be a response after this review but that is just too little to late and you never see a change in a review afterwards. That should tell you something right there!.Version: 4.74.1

Took my money!I’ve been using Square for seven years, never had a problem with anything. I had a fraudulent charge attempted on my card after putting seven dollars worth of gas in my motorcycle, A scammer tried to draw 300 and square stopped it. I actually talked to a human, and they said they’d send me another card. The representative said they were putting a block on my account so I couldn’t lose any money, but that means you can’t contact the company either, if they block you on your card, that blocks you from corresponding with them as well. They wound up sending me three new cards and a new card to the criminal who tried to steal my money. Now, they have $500 of my money they’re holding and will not let me transfer it to my bank, nor will they let me use Apple Pay or speak with anyone. Worst customer service anywhere! Going on two weeks now and I need my money, $500 is a lot of money for a small business, do not get square for payments! Go anywhere but don’t go here, they will leave you stranded like they have me. Update; tried to use Apple Pay today thinking I could get some of my money, declined my $35 purchase and two minutes later there was a $100 fraudulent purchase attempted. I have no idea what’s going on with this company, but it’s definitely not reputable..Version: 5.67

They Allowed Fraudulent Customer To Take Me Merchandise & MoneyWatch out for certain transactions someone in Africa bought my merchandise even signed for the delivery filed a claim with their bank and square gave this person and refund even after I provided all proof that they authorized the order even signed for the package. They claimed there was nothing they could do because the frauders bank sided with them despite the countless documents of proof I had. Once square takes money out your account u cannot even dispute it with your bank because of a contact they have where they have the right to take any amount of money out of your account fraud or not proof or not. I find it disgusting that they allow any fraudulent person to order your products file a claim then not only get your products but also make u repay them so u basically loose out twice and square won’t help u at all their only answer was seek legal help??? How do u take a person in a completely different country to court?? These things need to changed immediately people shouldn’t be able to scam u out of money and merchandise and u have proof and square sits back and does nothing❗️.Version: 5.29

Not great for restaurants“Square For Restaurants” I’ve had to spend thousands to upgrade my wifi network and still there are issues with orders not printing in the kitchen or bar. The product has clearly been created without basic knowledge of how a restaurant POS needs to work - the main issue being all data is captured as a ‘transaction’ whereas a restaurant needs the data captured per table. Example of why this is an issue - occasionally a customer will call and claim they have been overcharged, however we can’t look up all the tables (ie search for all transactions on table 15), we have to search by transaction which requires us to ask them for the last 4 digits of their credit card. This is hard if they paid cash, we need to filter by cash payment and then manually scroll through all the cash transactions around the time they think they paid. A really clunky process - it would be much easier to filter by table number and within one or two clicks I’d find their bill on the system. Many other issues but that’s the best example I can think of that demonstrates the system has not been created with actual restaurant knowledge. Clearly just adding a couple features onto the retail-focused system..Version: 6.10

Not pairing with phoneI purchased my square reader and set it up with my phone ready for markets. I did a test purchase and it all worked perfectly. Then covid hit and markets were cancelled. One year later, I’m packing for a market and checking to make sure my square reader is charged and ready to go. All of a sudden I’m getting a message that it’s not able to pair and a POS update is required. There is not much help on square website or support about this issue other than to make sure your app is up to date and Bluetooth on. It doesn’t help. I’m stuck with a reader that won’t work and no way to accept payments at tomorrow’s market. Very disappointed..Version: 5.79

Dishonest and disgraceful treatment of honest businessesI’ve used the app for over 18 months and today they sent me an email stating they will close my account. No explanation and no notice and no one to talk to. They never called back when they said they would. They are ruthless to their honest clients with absolutely no regard how matters are handled. There is no recourse or appeal process or review. Basically once they determine to shut you down you have no other avenue. A simple explanation after 18 months of trading would have been appropriate. A strong warning that once you sign up you just don’t know when and why they will shut you down. Disgraceful customer service!!!!!.Version: 5.51

DeactivatedI’m a wedding photographer and I usually do all my payments through Venmo, PayPal, Google pay, or Apple Pay for the past 2 years. But 2 weeks ago I got to different clients that wanted to pay with their cards so I decided to make a square account and have them pay through that! It was super easy to set up and with in minutes I was able to have the customers pay through the square app via link I sent them! They both paid me and the total ended up being 1350 and I tried transferring it out after a few days but they deactivated my account and put a hold on my money for 90 days!!!!!!! I tried giving them all the information they needed to verify I am a real photographer but instead of trying to figure things out with me and see what’s going on they just send an email so your account is deactivated and this final and toWait 90 days for your money or refund it back it to the people you charged. This company is frustrating, you say you are great for small business but when I try using it for my small business you decide super quick that it’s “fraudulent” because I got paid by my clients???? I highly suggest using Venmo, Google pay, etc.. over this trash company..Version: 5.64

Square didn’t charge customers & they got their items for free.Had to revert back to using cash on 2 of our busiest trading days due to Square. The customers bank account shows they’ve been charged, but because the transaction on our end spins for a while & then says ‘try again’ it means the charge on their end will bounce back out of their account, so we essential have given the customer their item for free. They walk away believing they’ve paid & no amount of explanation will change their mind…can’t blame them either! This is the second time this has happened in 3 weeks, and on our busiest trading days. Beware, Square seems great at the beginning but it’s not trustworthy..Version: 5.79

Payment cancelled error message moments after completionSquare has a major issue for us whereby a completed sale occasionally comes up with an error message only minutes later ‘Payment Not Completed’ ‘The transaction has been cancelled’. The error message only appears briefly. If you don’t catch it you may not even realise. We found out by chance and managed to catch the customer before they left. The customers phone banking app states ‘payment pending’. (This pending payment will not go through, make sure they tap again or collect their details to contact them later). For whatever reason the payment is being cancelled. We rang Square but they said suggested we were either cancelling accidentally or there is an issue with the customers bank. You can only see a list of cancelled transactions on the desktop Square website (not in the phone app). We had dozens of cancelled transactions occur in the last year alone. Check on your Mac/Pc, login to Square, go to Reports, then Transaction Status. There will be a list of Cancelled and Declined transactions. You might think you are processing payments and not even realise some aren’t going through..Version: 5.47.1

Needs Multiple Account SupportThis app is great. But we have two businesses using Square and it’s not possible to add both accounts to the app and switch between them which makes keeping track really hard. It would be great if this could be added to prevent us from having to login to the web for one account. If that could be added, this would be 5 stars easily..Version: 6.0.2

Too high taxesSo I just checked my reports compared to how much money went into my account and I was only supposed to be taxed $3 something instead I’m missing $52! This isn’t right considering I’m a small business and can’t afford to keep losing that much money. Not sure how many other times this has happened as this is the first time I’ve really checked on this! Don’t suppose I’m able to get any of that money back though!?.Version: 5.52

DodgyWhen it’s working it’s great, but a couple of times the app hasn’t opened on my phone. This leads to deleting the app and then re-loading it back again. Once that’s done you have to dismiss the reader from Bluetooth and reload the reader. Finally you have to repair the phone and the reader up. This as you can imagine takes time and your customers are getting annoyed..Version: 5.30

Frustratingly inconsistentI want this to work and so I can stop paying exorbitant eftpos fees to my bank. Despite regularly updating the app it constantly checks for new updates when I am trying to serve customers, then the app doesn’t recognise the reader. This happens at least a few times every market. Today at an event it stopped working and w deleted the app and reinstalled it. Now it wants access to my microphone to process payments. Really? I’m concerned about my privacy and don’t want to give it access so now the app won’t work at all. Honestly the bank eftpos works every time and this one glitches every time, as much as I wish it didn’t..Version: 5.24

Horrible experienceI have a baseball team I run and we wanted a way to process credit cards. We advertise for our sponsors and had a business want to use a corporate card. I sent in all kinds of verification information, got confirmation and then put through our first order with one of our major sponsors. I then get an email that the account is deactivated, Square took 3.5% and the only service we received was deactivating the account and froze the rest of our funds. In the meantime I’ve invested money to create banners and advertising so I’m out that money on top of creating a bad experience for our sponsor as well. Then I call an 800 number that puts you in a loop…. Press 1…does nothing, etc. You can’t actually talk to someone. So as of now Square has our sponsorship money, charged a fee to deactivate my account, cost me hundreds more in advertising cost now we’re out of pocket for and ruined our relationship with our sponsor. If they were to look me up on the drivers license I sent in or on broker check they would find I’m a Compliance Manager for a major bank in one of the heaviest regulated industries in the world. Now they have my personal information, bank account (which they already tested) and money that was to be used for our team that was taken from a business and this will impact a lot of players..Version: 6.14.1

Reliable app, reliable serviceReally enjoying the Square POS experience, except we really NEED the Square developers to post proper version changelog notes, not the same boilerplate text with every update. Don't be lazy. We need to know what has changed with each version. This is not optional. Please and thank you!.Version: 6.25

Fine... until something goes wrongThen you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on. I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is..Version: 4.98

SquareI know longer own the Square Product! Please delete app!!.Version: 6.23.1

Getting greedyWe use the square once or twice a year for our small non-profit. Funds used to transfer as soon as we reconnected to the internet, but now they have tacked on a fee for that. They are now charging 1.6% for immediate transfer. To save that fee we have to wait 1-2 business days for the transfer. Our sale happened on Saturday of a 3 day weekend, so now I keep having to sign on to the iPad we used (owned by one of the members). I have looked everywhere and can’t find anything that says “transfer pending” or “transfer complete.” I also don’t know if those who requested receipts got them or not. I am much less impressed than I was when I used this 4 months prior. Update: received a “response” to my review that simply cut and pasted the transfer policy, which was identical to what I paraphrased above and did not at all address my actual question/concern about receipts and notification about the status of transfers. So, basically like every other tech company - only interested in answering the questions they want to answer and not big on customer service..Version: 5.49

Withholding my money for 90 days without explanationI know many people that use square and like it my experience wasn’t so good I got everything all set up no problem, took my first payment than after that I couldn’t transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn’t support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn’t tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer (who requested payment by credit card) she repeated herself 4 times and than hung up the phone on me while I was asking her a question. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing business.Version: 5.88

I don’t trust it with my money anymoreI have processed $2,400 with square. 4 separate transactions. Absolutely legitimate address of clients contact info and everything they ask for on the invoices. Each and EVERY SINGLE time I get paid they will not allow me to transfer MY money because they are doing a “periodic” review of my account. Customer service is a huge waste of time for a company that co tractors and business who work Mon-Sun rely on they’re hours are too limited. Chatting with them is also pointless as you will be essentially spammed with automated messages and it makes almost no sense for you to put in the time and effort to submit a well said and important question. At the moment for the 4th time I am seeing the money in my square balance unable to transfer and ya e been given the same automated response that I’ve received the last 3 times. I just don’t trust square and will discontinue using it. Hard earned money hat they keep for as long as they want with no reason as if they play important some part of your hard work and negotiations. It makes me so frustrated. Going to go back to accepting checks. Takes 1 day and it’s a smooth transaction. I recommend you using a different company..Version: 5.38

Fix itSo I read some reviews and looks like other people are having similar issues. I’ve used square before and I liked it so I started using square for a small side business with my Etsy so I could do in person orders and transactions. The first time I went to identify myself and my bank information I double checked it all and it told me I wasn’t able to be identified. I emailed them and didn’t hear anything back. I looked online and they gave me a bot/automated responses to talk to and then when I got a real person they copied and pasted exactly what I had already read online and told them I couldn’t do. And after an hour of waiting on slow responses they finally told me “Your last application to accept cards was not approved, square offers a limited number of application attempts this decisions is final. I know this is disappointing I wish there was something I could do.” I asked them since they didn’t have the ability could they connect me with someone who does and I never got a response. I applied 1 time, I put everything in correctly, and I asked them why it wasn’t approved and pretty much told me “I don’t know I can’t do anything.” I use square at another job and I love it, was super easy to set up and use and sign in on, but I can’t make my own account?.Version: 5.86

“Ghost “PaymentsI have a customer that pay with debit card I got the payment the app was giving me a confirmation of the customer payment….. 2weeks later customer come back to pay “again” because he noticed that the payment was not reflected in his bank account. I check in my system and there was no payment found for this customer. Even in my bank account it doesn’t appear. I never NEVER check to confirm that all the payments are really in my bank. I been using square for 7 years and I don’t know that this can happen. Also I made invoices from month before the appointment (I got deposits) for the customers and at the time that customer come to pay I don’t see the invoice payment reflected in the transactions area. Also this can be inconvenient if I want to track ALL the payments received in the day. (Even the invoice is made it a month before, customer come at the appointment, and pay today the payment is not reflected in my payments received today). Please be careful with this app and track writing all the transactions. Customer service they don’t have idea in how to help me with this problems. I’m using the iPhone 12 Pro Max. Just for reference..Version: 5.83

Purchased it to use it - terrible experienceI have been in business for 12 years now, I purchased the reader to use for quicker payments however after a few days of using it they decided themselves that my business doesn’t meet their needs. I don’t know how they have 5 stars at all, I would give you zero. No one should buy the reader unless they know they can use it before purchase. I’ll be going back to using PayPal and online payment methods. Look around people, there are better options out there like Shopify, PayPal, Xero and MYOB for payments, Square is all in the name..Version: 5.64

Owen JackmanI have been trying for three hours to set up the Square Reader to an IPad Pro 11 inch 2nd generation. It does not work! The Bluetooth setting on iPad does not find the reader. The reader instructions (small booklet that came with reader) refer to a menu item (tap top left) that does not exist at all on the Square app. I have deleted and downloaded the Square app numerous times, it just restarts exactly where I was last, ie usually the page with the trial $1.00 purchase instruction. I have never got past that, that page does not have shut down or return to start button. How on earth does this reader work! What am I doing wrong. Any help would be fantastic. Thank you **Update. I have found the technology to solve my problem. I placed the $60 Square item on my anvil and used a 32oz ball peen hammer to reduce the Square to extremely small pieces and then discarded the rubbish! What a waste of money!.Version: 5.62

Poor update notesThe dev team is being lazy and using boilerplate text for every update! We paying customers need to know what changes with each release. Please fix your update note protocols!.Version: 6.19

DO NOT USE!!!!!I have put through a total of four small transactions over 3 days. Each one was on hold for at least a day and they suspended all transactions after the third and fourth transaction for no reason whatsoever. Sent me an email to attach years of information on a brand new business, which obviously doesn’t even exist yet. The email also said that if you need immediate access to the held funds to issue a refund and collect another form of payment, which is a LIE!!!!! Right after I did that, I received an email stating it takes 2-10 business days to post back to the customer (over a holiday weekend!!!!!😡😡😡😡😡). I cannot collect anymore money until they receive their money back and now I am unable to pay my rent and have irate customers, which I am going to permanently lose!!!!!! This service is HORRIBLE!!!!!! I didn’t mind the fees for what I thought would be a convenience for myself and my customers, but this has been nothing but a total nightmare!!!!! CALL THE BANKS, AUTHORIZE RELEASE OF THE FUNDS AND GIVE THE MONEY BACK NOW!!!!!!!! oh, and don’t bother with the “we understand this is frustrating” BS!!! It’s INSULTING..Version: 5.42

Good product but....It should be accepting debit cards for more than $100.00 I know we can’t tap or Apple Pay over $100.00 with the use of a debit card but the product should accept paiements over $100.00 by debit card by inserting the card in the slot like every other Paiement device. Witch would make this product perfect..Version: 4.75

System failureSeptember 7 we weren’t able to use the system at all. Very big inconvenience!.Version: 6.25

Seriously buggyNo better than other POSs in most aspects but there are major faults in this package. For example, if you start to set up a website, before you publish it, Square displays a preview in a pop up on the right hand side of the screen when you enter your item inventory via the Dashboard. The pop up cannot be closed because the pop up close button (cross in top-left) doesn’t function. Spend all day clicking on it and no luck. The pop up this obscures columns in your inventory and also prevents you from downloading the inventory to a CSV/Excel file so you can enter details, such as ‘cost of goods sold’ quickly and efficiently because it hides the download button. Instead you have to open every single record, enter data manually, save and move to the next. It takes days instead of a couple of hours. Support told me, ‘oh it does sound like a bug.’ Asked me to upload a screenshot (for which I have to provide a link - not a simple upload) and did nothing. Absolute nightmare when you’ve got to submit VAT on time and you’ve planned your time thinking you can use a spreadsheet properly. I regret ever having started using this package. The web site set up is similarly amateurish and buggy. One-star. All talk and little delivery. Good for your market stall maybe..Version: 6.2

Doesn’t workMy account won’t activate but their system says it is. They can’t fix it. Being trying for weeks. I’m done.Version: 6.17

Not useable anymore from phone..I use Square for inventory work and just a few months ago it has basically become unusable. The app freezes up after every single action… I have to force close and reopen and it does it every single time I use the app. It’s making my work take longer and just not easy to use anymore due to this. Please fix your app. This is happening to my coworkers too. Also, would love if you could add a Stock Reason for “Inventory Transfer” for when we transfer things out of our inventory to another store. Right now we are having to utilize recounts as our “transfer” and it gets really confusing when looking at stock history and trying to decipher if it was an actual recount or just transferred to another store. Would also appreciate being able to view stock history and vendor name through the app rather than just on the website on a computer. Would make our jobs so much easier..Version: 5.78

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Square Point of Sale (POS) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Square Point of Sale (POS).

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