Cash App App Negative ReviewsSquare, Inc.

Cash App Negative Reviews

4.74691 star

Total 84 Negative Reviews

Cash App App Complaints & User Negative Comments

Cash App app received 84 complaints, negative comments and reviews by users. Can you share your negative thoughts about cash app?

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3 Stars because...The reason why I downloaded this App was because I was going to Pay Myself and keep money in the account for a rainy day. After I found out Cash App doesn't support this feature I am very disappointed. I would like Cash App to have the ability to ‘Pay Yourself’. I understand it can be risky to allow people to send money to themselves but I think it would be a good idea to have this enabled. Thank you.Version: 3.37.1

ZERO Stars, this app is the WORSTI downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE..Version: 3.5

Customer service doesn’t existI have never written a review before but I had to because I’ve never dealt with such terrible customer service. I have been trying for well over a month now to fix whatever problem there is with my cash app account (randomly told me I temporarily can’t send or get money due to suspicious activity) they never sent an email or anything as to what was suspicious or what I needed to do to fix it. I didn’t even know there was a problem with my account until I went to try and send my friend some money for doing my nails and it told me I couldn’t. I have contacted support 5 times now to figure out what was wrong with my account but every time I do I get the same automated message saying someone will be with me in a few business days but I never get an email from anyone so when I tell them I haven’t gotten a response they send out another automated message saying that “I took too long to reply and need to open a new case” BUT I NEVER GOT A RESPONSE IN THE FIRST PLACE. This has happened 5 times now and I have given up entirely on trying to use the app. I now use google wallet and haven’t had any issues. Something that can be fixed in minutes has been dragged out for months and STILL is not fixed. When you offer customer service you’re supposed to actually help the customer with the issue..Version: 2.22.3

Not internationalOnly great, simple and fast if you’re transferring or receiving money with somebody from your country or region. However if you try sending to somebody across boarder it fails so I’m not very happy about this, please make these changes as I think this app has so much potential and I honestly think more PayPal users will make the switch...just need to make those small tweaks!😁🙌🏼.Version: 2.49

DO NOT USE!!!!Let me start off by saying that I wish I could give ZERO stars. Without my knowledge, the transfers I was making to a friend started being sent to SquareCash instead of directly to the bank, the only way to get it to the bank was to "cash it out". The app has NO issues when taking your money, but magically cannot "refund" any money. Customer support is via email ONLY, so who knows if it's an actual person. I've been trying to find out where a $300 refund is for over a week now and every email response says the EXACT same thing; basically blaming the bank and requesting a letter head note from my bank to prove that I never received the money. After explaining OVER AND OVER again that the bank does not provide such letters nor can they trace the so-called reference number they provided, the email responses still said the exact same thing. My banks branch manager offered to call their customer support (because I am his third customer this week having this issue) but as I mentioned earlier they don't offer phone customer support, cowardly. They provide no proof of it being sent to my account; even the app shows it's not completed. My bank is now investigating this issue and SquareCash will have to prove to them where this money is. If you like losing money, I recommend using this app.... otherwise there are MANY other ways to send and receive money. Good riddance Cashapp.Version: 2.21.1

It Won’t let you send internationalThis part needs to be beneficial to customers to send money from UK to International I hope Cash app are able to let users from Europe or UK to send across the globe places like USA and Others in the next weeks or months as this will definitely bring more customers to join in with this app. I’m telling you this has more potential than PayPal if you allow us to to send funds from UK to US and other countries that will be a game changer as it make no sense to say “you can send money to anyone but UK users aren’t able to send to US etc”..Version: 2.48

Lost money to a Cash App HackerLet me first start by saying I have never had an issue with Cashapp in the 3 or so years I’ve been using it, but today is where that ended! I was sent a cashapp request from one of my good friends asking to borrow money, this is something we have done in the past and has never been a problem. I sent her $100 and was immediately sent another request for another $150, but this time it said “Please in danger ill nust give 400” now the red flags raise up and I call her immediately. She tells me to not send anything to those request it’s not her and that she has been hacked and multiple people in her contacts have all sent money to these people. Needless to say I was angry and out of $100. Looking at the first request there was nothing suspicious or anything about it, they used some of her verbiage from the last time she borrowed money from me and just resent it. Her profile picture everything except they added a 1 to the end of her profile name. Unfortunately as we all know there is now CashApp customer service line so I’m just stomped on how these people could do this and get away. I am super hesitant to use this app again and am thinking of just getting rid of it all together, I would hate to have this happen again. So use with super caution even if it’s someone from your contacts requesting money..Version: 3.12.2

DID NOT GET MY REFUNDWould not recommend this app i transferred my friend £50 and she transferred it back to me so it came up on as ‘refunded’ i checked the home button it said cash app sent you £5 but i did not receive my £50 back i have a receipt showing that she did refund it but the app has taken my money and not given it back 100% would not recommend. they don’t even have a number to call for a support? i’ve emailed multiple times and no one replies..Version: 3.8

UselessThis whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS..Version: 2.55

Cash App customer service is a jokeI have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madness.Version: 3.18.1

Unhelpful customer serviceI was scammed out of £40 and tried contacting cash app support, I’m from the uk firstly they don’t even have a support like here so I paid the premium for a call to the states just to be told there live phone support isn’t “generally available”. I tried going through there given channels to of requesting the funds back but funnily enough the person blocked me so I couldn’t do that either. Absolutely disappointed with the customer service from a business which has the small job of only handling real life money! Would not recommend, if you need something to transfer your money you’re better and safer off using actual cash or even better your own bank..Version: 3.25

DON’T SEND MONEY TO SELLER ON THIS APP!!!If the seller you are wanting to by from says to pay them via this app DON’T!!! It’s a scam and they will take your money and there’s no way of getting it back. Even if you contact Cashapp support or your bank they won’t be able to help you on getting your money back. I did this mistake and now I’ve lost my money and can’t get it back. This app is only good to send money to a friend or a family member and that’s it. Don’t do the same mistake I did..Version: 3.26.1

Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Version: 3.0.1

Not well EstablishedI downloaded this app while visiting US. Am resident of UK. I entered USA as my country by mistake and because maybe because my card was registered in UK I was unable to use it. I tried by all means to Edit the details to change to UK with no success. This App has no option of editing your country. I even tried to remove and re download again and still not happening. So I have not used this App for this reason. It’s not as well established as I thought. Needs lots of improvement..Version: 2.28.1

Stick to PayPal insteadI downloaded Cash App as I saw there were no fees to send money to people. However, every transaction I have tried to send and have tried to receive in the last week I have used this app, they have all come back with “Payment Failed” then “more info has been provided” when in fact there is no decent explanation at all whatsoever as to why. I have contacted support and waited over 3 days for a reply and even then they also gave no explanation explaining why. Just some generic response that looks like has been copied and pasted. Save yourself the hassle and stick to PayPal. I’ve deleted this app. A complete waste of space..Version: 3.17

Customer service lost moneyMy boyfriends old phone broke and he had no way of accessing his old account as he had no email set up just a linked number that he no longer had because new phone new number he created a new account fine. I made the mistake of sending 50 dollars to his old account and I immediately noticed the mistake I contacted customer support which is only through email, no way to contact someone by phone since the money is stuck in his old cash app account I thought it would be an easy fix as to either pull the funds out and load them back on to mind or void the transaction since he has not accepted the funds the customer rep brandy finally emailed me back saying there is nothing that can be done very disappointed in this app with its customer service. It’s 50 dollars an I refuse to just have it lost. After o explained this to the rep I went online and did some searching if my own n it clearly says that within 24 hrs that the transaction was made if the receiver of the funds have not accepted the funds or used the money it can be canceled. I screenshot the policy and emailed the rep and she has not responded. I am very unhappy and cash app would be losing users behind this. I don’t take this lightly and I will not leave the situation alone until either my boyfriend or I are able to access the 50$..Version: 2.43

Works well doesn’t payCash App works well, so well in fact I have got several friends to use it yet for some reason none of us have received the £5 invite bonus I have 4 people who have sent more than £50 on the app yet no bonus when messaging there was just excuses, overall app works well but if they want to lure people in with an invite bonus its good to actually pay it.Version: 3.34.1

Lost money meant for my sick momMy sisters were setting up an account to receive money for mom. They started accounts and it said the money was sent and received but before my sister could withdraw the money her account asked for to add a bank account which she did and then a pin but it didn’t accept it. She tried again and it didn’t work so she called me to help. I decided to log into her account via my cash app and try again. I entered it all slowly and correctly but it locked me out. After contacting customer service about the issues her account was closed, the money is now in limbo and account can’t be used again. My account won’t allow me to log out (even when I deleted the app) Now whenever I try to talk to customer service about it they just send a generic message saying your account is terminated. We are both locked out and my sister is out of 300 dollars. Update: I was told to contact them as you can see below and that’s exactly what I did. I used both of the communications they told me to and no one got back to me. I’m still waiting on a response but no one is responding even though I see the message was seen. Your email said you would respond in 24 hours and that was 3 days ago. Square cash just saying you will help is not the same as helping. Very disappointed and tell everybody I know to switch to Venmo or Zelle..Version: 2.55

Poor customer serviceCash App is a good app to send money and receive it instantly but when something goes wrong they have extremely poor customer service. Basically no customer service at all. Someone had used my cash app information at a Walgreens and I got an email stating the transaction was made but when I went to check my transaction history on cashapp it wasn’t there. I emailed cash app customer support after going through tons and tons of crap to even find their email because they have no phone number I was able to call. I have yet to receive my refund or be reimbursed for this issue. I haven’t even received an email back for this issue and it’s been a week. I did however cancel my card and order a new one and was notified that my card information was used again but thank god it declined after I sent my husband all my money on cash app to avoid loosing more. The declined transaction did however show up in my transaction history on cash app ... but the one that was able to be processed didn’t. Cash app is convenient when you need money sent to you for an emergency but I do not recommend leaving money sitting on your cash app because fraud happens all the time and cashapp is not able to help you if someone happens to access your card information or account information..Version: 3.22.1

DEFECTIVE PRODUCT, INHERENTLY DANGEROUSSomeone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name. They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.) Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence..Version: 3.5.1

Always failed transactionI had to send £50 to a friend and thought I'd give the Cash App a try after hearing about in on Joe Rogan. I set my own account up all ok and then told my fries to do the same. I've tried sending this payment (using my debit card to top-up) three times and every time the transaction has failed. I contacted support via the prompt from the failed transaction and we be heard nothing back in over 48 hours. We've both had a crap experience with this and ended up just using good 'ol fashioned PingIt instead... We subsequently will probably never use this service again..Version: 2.44

Good But Needs International TransfersI like Cash App but it doesn’t really make sense to me to only allow transfers within the UK. I have friends and family all over the world and it would be much more useful if I could transfer money to and receive money from them. There are other apps out there which do allow worldwide transfers, I think I’ll stick with one of them until this is implemented..Version: 2.57

Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Version: 3.28

I’m deleting this stupid appThis app is so annoying I have never received or sent any money on this app and the second I get sent money from a family member they cancel it and claim they it ‘failed for my protection’ and I cant do anything about it. I don’t like how they ask for all this information just to get you to verify your account like ID picture and actual picture of your face when you already have my card details and email and phone number AND address. I’m very upset right now and I definitely will be deleting my account and moving to another application. I should give 0 stars because this app did absolutely nothing for me..Version: 3.19

Rubbish don’t get it !!I added a friend to hopefully get a free £5 and it all worked until I opened the app and found out I have to spend £50 to get that free £5 and I just thought they didn’t mention that clearly before I added a friend. So I feel like it was a bit of a letdown I wouldn’t recommend this app to someone as it’s laggy and sometimes the buttons don’t work when you tap them eg the referral button and that if you are like me and don’t use bank accounts with stuff like this it’s a bit of a let down..Version: 3.12.2

My nightmareI recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter...Version: 3.7.3

Non-functioning app!It seems all of the resources are being used on the US at the moment. Why bring it to the UK if the app doesn’t work? Cannot link cards (tried 2 different ones), and when I linked a card it said the payment couldn’t be sent. Their customer service on Twitter is non-responsive, via tweet, DM, all of it. Don’t bother. You’ll just get frustrated. Stick to PayPal. At least if you get scammed, there’s a chance you’ll get your money back..Version: 3.31

Worst app I ever used !!I have been paid for a commission using this app, then I had to verify my identity in order for the payment to thru. It then tells me that it takes 24 hours for it to be approved, it’s been 3 days and on the 4th it tells me that it has expired, loosing the money of 76 pounds and it doesn’t give me a reason why or how to fix it. The customer service on this app is a joke, I tried to get in touch but nothing was sent back. Worst experience ever and very disappointed...Version: 3.8

Don’t use this for bitcoin paymentsI used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service..Version: 3.23.1

A little confusedI know from friends in the US that the app is successful and very popular out there. So when they released the app in the uk, I thought perfect! Download. Only to find, I’m stuck in a waitlist to even be considered to use the app. I mean, what’s the point in launching the app in the UK if your not going to let people use the service? No explanation as to why there’s a waitlist, no explanation as to where you are in the queue, no estimates of when you’ll actually be able to use the app. It just seems like a big con to get people to download the app and get it to a high spot on the app charts imo. It’s like someone opening a clothing boutique and saying there’s no clothes for sale. - disappointing and a waste of time. Circle is looking good right now.Version: 2.37

UnprofessionalI have had trouble receiving funds from my friend as they keep failing it due to “your protection”. Everytime i try and contact the support i never get an email back. I just opened the appstore and checked the review and realised there are alot of cases like mine, showing the Unprofessionalism of the staff. I will be deleting this app as they are literally offering 0 customer service or even if they get back to you they message is just an copy paste short response that looks like an automatic reply. Very dissapointed with this app..Version: 3.31

Convenience isn’t always good with their debit cardI been using cash app for my business and personal. This past weekend the trust between cash app and I has been broken and I since then terminated all dealing with them. Let me share what happen. On a Friday evening I used my cash app debit card to make a purchase. Just as always the transaction went flawless. Once completed I switched my debit card off so that no other unauthorized transaction can occur. I used this feature religiously without issues. The cash app debit card when turned off will go from black to a ghost white. However this time the debit card disappeared and a few minutes later I was asked by the app to sign up for a new debit card. I contacted cash app via email (the only way they communicate) and I explained what happen. Within minutes I got a reply from an agent asking me key questions. I replayed with the answers they were seeking. Saturday went by, Sunday went by, Monday went by and no word from cash app. Tuesday morning I get an email saying that a push was sent to out to fix an issue and I and other cash app customers that were affected can resume using the debit card. This was a wake up call for me that this app has issues and cannot be trusted because the fixes took three days. I urge you all to use caution because if this happen to my business cash app accounts; the situation would be painful. Please use caution..Version: 2.44

Terrible customer support.I have had this app downloaded for about 2 months and STILL haven’t been able to make a transaction. I contacted customer support over a month ago, and was asked to provide a copy of a legal document of proof of identity (passport) - just to get my case closed without warning, and without a resolution. I received no updates or notices on my case, and I still can’t use the app. Now they have a copy of one of my legal documents, I am waiting on money, and they wont respond to me. TERRIBLE..Version: 3.17

Great app low reachCash App really does have potential however its international reach is non existent, I've also heard US cashapp users can buy and trade bitcoin. The UK cash app really isn't any better than paypal or paysend or even our regular banking app, there are no features that are unique to it that will allow anyone in the UK to use it regularly. Remember that in terms of tech in banking UK and Europe are far more advanced than the US. We had faster payments and cashless ATM withdrawals before they knew that some cash machines where chargeable, so bringing cashapp to the US as a means of sending and receiving money will never be the same if you brought it to the UK. You need a niche feature or at-least something unique that we can not get from the other send/receive apps out here. Hope this helps as it is an honest review..Version: 3.16

ZERO CUSTOMER SERVICEI had been using the cash app for the past year, and for the most part, I had really enjoyed it. However, I recently went to use my card, only to discover that my account had been closed and the money I had had in the app was suddenly no longer available. There is no human being you can contact on the phone for this app. In fact, there is no customer service phone number whatsoever. The only option available is either reading through very unhelpful “user questions” or sending an email that may or may not ever be returned. When I discovered that I could suddenly no longer use my cash app to send money and that my card was declined (even though I had money in the app), I sent an email to customer service. They responded by saying my account had been closed due to either my transaction history, refund history, or a violation of the user agreement. They refused to give me any details as to why this had suddenly happened in that as far as I knew I had not done anything abnormal or in violation of anything, and that the decision was final. I responded back asking for any information because I felt that this must be an error and never got a single response back. And I have not been able to get my money returned either. Up until this point I had thought the cashapp was great but now I am totally disillusioned and hate it. A good app to choose if you want your money stolen..Version: 2.40

Stolen/ lost money.Went to use the cash app card at a QT gas station. Before getting out of my truck I checked my cash account to make sure I had sufficient funds to get gas. My account had $108. Swipe my card and it gets declined for insufficient funds and I try again, same thing. I check the cash app and my funds have dropped to $8. I go to support and FAQS and find that this is common and they say the funds will be returned in 12-14 days (ridiculous amount of time to be out $100) I periodically check my account to see if the money has returned and it never had. Day 15 I email support and ask where the money is. At first they say next time I open my app the money will be refunded. I checked and it had not been refunded I email back and they said that they can do nothing about it and pull a statement saying I had $19 in my account when i went to get gas thus the insufficient funds. They have a statement, and all I have is a -$100 in my app. I have no way to show them that I had $108. I wouldn’t of used the cash app card if I only had $19 for gas. Customer service is kind but very slow and very quick to say they can do nothing about it but they stolen my $100 or the balance you see in the app in inaccurate. This has been a terrible inconvenience and a horrible experience using cash app. Would reconsider if the were willing to fix and address this issue..Version: 2.45.2

Suddenly not working no customer loopSo I’ve been using it for a few months and everything was intuitive and successful. Yesterday and today between random failures and connection errors, the app has been unsuccessful. The feedback loop for customer care is just that a loop with no endpoint for action. So putting it here to hopefully get the attention of the developers.Version: 3.20

BEWARE!! Terrible customer support!!My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care. April R..Version: 2.43

More FeaturesIf you want more people to use UK Cash App We Need More Features On it innit ,Because if you using Cash App for only sending and receiving is no fun because i heard US Cash App allows direct deposit, add cash, Bitcoin Trading,Stocks And can use Cash App Debit Card for ATM withdrawal .. I think we need those features too and even more lol ..pls try and make it better and expand the sending and receiving limit for international payments and also maybe allow payments from business account international ...Version: 3.24.1

The worstWhen someone gives you money you have to pay the fee and I don’t see why because if you don’t have enough money to pay the fee then you won’t get the money which is stupid because the person who sent you that money can’t get back that money the thing you could change is the fee so you don’t have to pay the fee because not everyone can afford the fee.Version: 3.36

Sending money to US peopleI would use this app more if i didn’t need to speak to my bank to send money outside the U.K. it only let me send £20 then it popped up with the message after I went to my bank to speak to them about it they said the full payment would go through but didn’t that’s the only downfall with this app.Version: 3.37

Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Version: 3.8

Awful AppIf I could give it a zero rating I would. Customer service - what is that. Don’t read your emails, if you message on Facebook, they can’t actually do anything. I was scammed £10 (know it’s not much) but never ever received any help, just the same crap advise - don’t send money to someone you don’t know. I was buying a gift from marketplace. They didn’t look into my case of the person saying they sent me the money with the confirmation screenshot I had. They then cancelled it there end and blocked me on social media. Cash app didn’t investigate for me at all..Version: 3.27.1

Awful customer serviceAlthough it seems as though you are being dealt with by an actual person rather than an automated system all you will receive when you contact “support” is copy and paste messages that do not offer any help. Each new message will be sent from a new person. My one complaint has been handled by four different people, none of whom can answer a straight forward message. Despite me sending my passport and a selfie to them they claim they cannot verify my identity..Version: 3.37.1

DO NOT USE CASHAPP UNLESS YOU WANT TO LOSE YOUR MONEY. Use Venmo or anything else instead!After over two months of Cashapp sending me around in circles about at $30 refund that never made its way back into my cashapp app nor my bank account. I have been told numerous times that it was my banks fault. My bank has been more than willing to provide me with all of the information and helping me locate the transaction that Cashapp claims was: 1) credited to my account 2) has been voided from my bank account (which they cannot do) and 3) will probably show up as a credit on my statement if i wait long enough. They even sent me a trace number “proving” that they debited the amount to my account but when my bank Checked the trace number it was the trace number of the amount leaving my account not any sort of proof of it coming back to my account. Even after all this time they continue to tell me this is something I need to take up with my bank which is completely ridiculous seeing as though so many people have been having the same problem and the common factor in all of these issues is Cashapp. Even now they still have yet to provide me proof that they even attempted to send a credit for the amount to my account! Please do not use cashapp, even their customer service is a joke, save yourself the frustration!.Version: 2.50.1

Abysmal customer serviceI’m used to getting bad service from banks but this app was supposed to be different and it was for a time. For 3 years Ive used it for simple transactions and sometimes as away to get paid for projects. It has been linked to my debit cards and bank accounts. Never needed help or customer service before until this past week. All of a sudden all my transactions would receive a “transaction failed error message “ I contacted my banks and both said they had no issues and had not flagged anything for fraud. I contacted cash app and they responded by basically saying that sometimes transactions failed because they saw some use that was out of the ordinary. Folks I’ve never moved more than $300 on this app. They continued to to tell me that they could give me no further information. When I asked for clarification and relayed my banks info they continued to send me the same canned message. I tried deleting that account and setting up a new one. Same issue. What angers me is that after asking for them to provide records for my account and to substantiate the claim that some “out of the ordinary” transaction took place they simply ignored ‘me. I’m contacting the CFPB to log a formal complaint in order to get my info. It’s a great app but if this is how they treat customers who ask questions about things they have right to know then they should be held accountable..Version: 3.11.3

DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.Version: 2.53.1

HassleSo I downloaded cashapp because I thought it would be an easy way to receive payments online. But I verified my identity (like with a passport picture etc) a good while ago but cashapp is taking forever to get back to me thus I’m not able to actually receive any payments. I’ve emailed them multiple times about this but still nothing. The app itself is easy to use ( if I could be verified and actually start using it!) but the customer is below par. Quite frustrating..Version: 3.35

Unauthorized unlink of emailPlease do not use the cash app. I thought it was reliable because a couple of my friends use it. If you get a new phone you cannot transfer your cash app to the new phone. They prompt you to create a new account and they give you steps so they can merge your accounts. I did what was asked and then I received an email notification saying that my email was unlinked to my account and I was not able to access it anymore.(old account). I did not authorize it. I notified them and they said they deactivated my account for my protection. I was able to verify my email, but they refused to reactivate my account saying they were protecting me. Freddie, from cash support would not let me talk to someone else that could resolve my issue. My only choice was to have him pay everyone on my account back (old account), and those people can pay me on my new account. I let him know to go ahead and do that since I had no choice, and to email me as soon as it’s done. I did not receive an email and my customers have not received a payment. Be aware that there is no way to talk to anyone so you have no choice but to wait on them and it’s only via email. My next step is to seek legal counsel to rectify the solution immediately. I normally don’t write reviews, but this company cannot be trusted with your money..Version: 3.15.1

Won’t let me delete my accountI am writing this review because I only wanted to sample to see what the app was like, I didn’t like it so I decided I wanted to delete so I unlinked my card and followed instructions to delete I did it by going through support, edit account setting then close account I then wrote the simple reason I wanted to leave, then I was sent a email saying a member of staff should help me out shortly with deleting my account, the problem this was 2 DAYS AGO. The staff are so inefficient they can’t even respond to my current emails just to help me simply close my account i would advise no one download this app..Version: 3.9

Awful companyI was scammed out of £230. I emailed Cashapp and my bank, bank said it’s cashapp I need to contact, so I did... 5 TIMES! Everytime I was brushed off and told it was the bank I need to contact, when it really was only Cashapp I could try get the money back. There’s no protection if you buy something, absolutely nothing. Once a seller receives that money there’s no way you can get it back, no way at all. This person got my money, and didn’t send my product and cash app done nothing about it. This scammer is scamming gods knows how many people out of £230 or more, and cashapp is ENABLING IT. Cashapp enables scammers, for example, today there was a news report stating that this year there was 335% rise in scams through cash app, and I was one of those who were scammed .You can search this up if you don’t believe me. Even more so, there’s nothing in the app to say you should only send to family or friends, absolutely nothing, so that when you go to them and say you’ve been scammed they pretty much shrug their shoulders. Cashapp support is notorious, as it pretty much doesn’t exist. They are so unhelpful and dismissive. My advice to everyone, DO NOT DOWNLOAD THIS APP IF YOU VALUE SECURITY WHEN SENDING MONEY..Version: 3.35

WARNINGHi So this has been floating around and I wanted to warn people who might see this, if you came here because of a message on snapchat from your friends account they’re hacking you. No not your friend(they’ve been hacked and the hackers are trying to scam more people) This app has been used to scam people into thinking they’ll get money for having something posted on their story but that something is never clarified. Personally my own account was hacked and they will respond to your friends acting as you. OF YOU READ THIS PLEASE BE CAREFUL Thanks..Version: 3.4.1

TheftsCash app are such Thefts. They falsely charging me $365 on my account that put my account into overdraft. When I contacted their support team through email the told me that it was my Apple account was the one that was charging my account this amount and that I should contact Apple to resolve the issue and so I did and Contacted Apple. Apple told me that they not the one charging my account the amount of $365 and that they not charge my account at all for anything and send me my whole Apple statement summary to prove it. Apple even offer to speak with them on a three way with to clear up an misunderstood that they’re having. So I contacted Cash app through email and information them of what Apple said and send the my Apple statement and inform they about the offer of the three way conversation. Still Cash app want to charge me a fraudulent transaction charge. The thing about it is that they’re charging my account a Whole $365 but I can’t find on my Cash Apple statement as to where what the charge are for, it not even on my Cash app Statement. Apple even ask my on the phone Cash app say what’s the charge is for .. no.. all the information they’re giving me is that Apple is the one Charging the Account. This is frustrating and stress. Feel so Disgusted and Disappointed in Cash App that this is what they do to their Client. I would have give them No Star. They’re the Worst.Version: 3.14

Absolutely disappointing customer serviceSo I made a payment to someone on Cash app which happened to be fraud so I reported the user and contacted customer service about it. Even though it was my wrong decision to make a payment to someone who I didn’t know, the two staff who got back to me for the support were absolutely helpless only sending me the exact same text which were probably copy/pasted from their textbook wtv. All I was asking to them was if there was any way to cancel the payment, (which I only wanted to double check if there’s a way) but fair there’s nothing they can do.., but ALSO to ban this user who scammed me since I didn’t want anyone else to be scammed by this user. They did NOT write back anything for banning this user, which is utterly ridiculous and such a disappointment considering how many users they seem to have whilst they did not care for users safety. I would not recommend this app if you consider trust and security to be your priority when sending your money..Version: 3.30

Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..Version: 2.30

ReviewI rate it a one star because they haven’t given me access to the money that was sent to me . In fact the money is still pending that was the only money that I get monthly to pay for the house bill and food for my family and I contacted help and they still said I have to pay a clearance fee to get my money when I repeatedly told them I have no money access apart from the payment that is pending. Customer service is very poor . They want me to pay to get my money . Pls I need help to get it🙏🏾.Version: 3.12.2

Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..Version: 2.32

Scammers app of choiceDespite their claim that customer security is their number 1 priority, the whole app is set up that if you were to get scammed there’s nothing you can do about it. No charge back option or anything so there are a lot of scammers that use this app to run their schemes. When I contacted the cash app support about this they passed my email onto 3 different people who sent me the same copy and pasted statement. Didn’t even have the courtesy to actually read what was written. Your money if a lot safer in your bank than it is this app..Version: 3.24.1

Support is terrible.Heard great things for this app in US over Twitter. Tried it out couldn’t be more dissatisfied. Account closed, not activated or incorrectly deactivated before I even made a transaction. Support was so slow. After the most cursory of use and many failed transactions support even worse. They have not responded after 5 support requests over two months. To top it off, my account was recently closed (for no given reason) and still support requests go un answered. What a bad experience..Version: 2.55

To customer support if you can’t log inEdit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen. Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number. Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!.Version: 3.25.1

Terrible serviceA friend sent me some money for my birthday and the app refused to let me access the money without verification, even if it was £20. I decided to put in the verification details and then waited for up to 3 days and it still said that the verification was still in progress. Then I wake up today to be told that the payment has expired and that the money has been refunded to my friend. There is no customer support to call, so I have to wait 48 hours for my email to be responded to and with the quality of service so far, I don’t even know if they will. This is literally the worst service I’ve ever gotten on any app and I’m happy I didn’t recommend it to my friends. This app has just been one disappointment to another, nothing good has come from it so far. I have never been this disappointed by an app before. I honestly can’t express how disgusted and angry I am right now..Version: 3.14

I fell in love with this app, until they closed my accountI have been using the cash app for almost 2 years and loved everything about it. It was easy to setup, I could send money to anyone who owned a modern cell phone, and I never had to carry cash on me again. I work in homes and every now and again I’ll have a customer trying to sell something that I want, so when I get them to sign up, not only are they able to receive money from me, but they get $5 just for switching to this fantastic app. All went well until I tried sending my half of the rent payment to my roommate and my transfer was denied. I contacted Cash Support and within 5 minutes I received an email informing me that they were closing my account without eligibility to reopen it. They gave me no warning and no reason as to why they had made this decision. I have been trying to get in touch with someone on their support line for weeks to simply ask them why they had made their decision, but I never got a response. I love this app, but I am so very upset that they would close a valued and loyal customer’s account without warning or so much as a courtesy explanation. Please take your business to Venmo or Zell. Those guys work diligently to ensure customer satisfaction, and always answer any questions you might have..Version: 2.40

Entire savings, $9600 GONE! HELP PLEASE!I wouldn’t believe it, if it didn’t happen to me. But since my horrific experience began 3 weeks ago, I’ve read it’s actually becoming quite common. One day, I sat down with my coffee to check in my stock investments on CashApp. I have(had) 2 accounts since I’m recently divorced and switching my name over. On one account, it just kept displaying the message to try again later. DOZENS of emails I’ve sent, since there’s no phone number for investments. Over and over I receive the same copy/paste responses, as I watch our $9600 plummet...HELPLESSLY! I BEGGED them in email to please just close the D*^# account..nothing. Nothing but 3 WEEKS of “looking into it.” I’ve contacted the SEC and FINRA with mounting evidence. They said it could be over a month after I file a complaint, but clearly I have not had access, so CashApp is required to release the amount my funds that day. They are liable for the risks involved in investing once their customers are denied access to their account. There are many other reputable places to invest. Funny thing is, I thought investing with CashApp would be “convenient.” I couldn’t have been more wrong! Even PayPal now offers stock purchasing and they have excellent customer service. Well, back to CrapApp to hunt down all the transactions/dates/amounts needed to file complaints...not convenient at all!.Version: 3.26

I need helpI don’t really have a review except for I can’t contact you for help as it doesn’t let me too, as I need my phone to log in and ask for it, however it isn’t letting me press next after I’ve added my phone number which is correct and I’ve gone over it, I’ve filled out all the details but my phone number.Version: 3.12.2

Used to be greatFirst I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down..Version: 3.15

Lost Money & Terrible Contact SystemI was actually enjoying cash app ! It very easy to use and came in handy when I didn’t have any cash on me ! I actually had liked it ! I started to dislike it this year for the simple fact that on Feb 25 a lot of money came out of my account into my cash app account for “Bitcoin” ! At the time I didn’t even know what that was but recently figured it out ! When I tried to transfer my money back well my account was locked so I went on to contact Cash App support ! Well when I went to contact them they only had an email and said they would get back within 24hours ! Ok fine in the mean times I started my process with my bank just in case ! Well 4 weeks haven’t went by heard NOTHING from Cash App Support until like last week FINALLY after I sent them about 10 emails about my money ! They finally responded when I told them I was going to report them to the better business bureau ! When I responded back they couldn’t take my message because they didn’t attach my case number so I gave them a bad rating and I shot them ANOTHER email and nothing ! All I want is for them to unlock my account so I can get the money out but I can’t do that if they do not respond ! The system is bad because they should have a number if they aren’t going to respond in the email within 24 hours like they claim !.Version: 3.9

Not a safe app to download, it’s a scam.So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe.Version: 3.22.1

Use another payment app!! Cashapp security and customer support is a joke!!!!Update 11/25: Cashapp said they were gonna help and gave me a link. It just literally opened up a link to get into the app. I found a link in the app to get to put in a complaint and get to customer service. It all seemed like it was going fine at first, emails were going smooth THEN I just kept getting bounced from one customer service rep to another and another and another. They said a specialist was going to be looking into my case and it would take 5-10 business days to look into then I'd be notified about how it was going. Almost been another month now and still haven't gotten any word back AT ALL. This app is an absolute joke!! Highly recommend using another app that has some security and has a decent customer service. Definitely going to place a complaint with the BBB. Original Review: I've had cash app for a few years now and no problems. Last week someone tried to hack into my cash app and take $300. He failed the first time but managed to take out $100. Called their support and they were super unhelpful but promised I would get my money back in 24-48 hours. It's been a few days now and I have not received a call or email or anything. I wouldn't recommend downloading this until they fix their problems. There are other apps out there like Zelle that are more secure and I haven't had any problems with them..Version: 3.27.1

Terrible customer service and they do nothing to protect against fraudIf I could rate this 0 stars I would. I downloaded the app several years ago to receive a payment. It worked fine. Fast forward to this year, when I received a Cash App card in the mail with my name and street address, but a different account ID. I had just gone through this with Venmo and Paypal, so I knew it was because someone had gotten my SSN somehow and used it to open these cards. Venmo and Paypal had great customer service. They closed the fraudulent cards immediately and helped me secure my information. The Cash App did not. Their customer support is through email only. It has now been over two months and they haven’t even confirmed that they’ve cancelled the card. I have received a few identical emails letting me know that they’ve escalated the case to get it resolved “as quickly as possible.” I am appalled at how poorly they are handling this situation. It shouldn’t be this hard to cancel a fraudulent card. *Update - they responded to my review here saying they’d like to look into the card and asking me to get in touch. Did they even bother reading my original review?!? I’ve been in touch and they claim to already be looking into the card! The problem is that it’s taking them several months (so far) to make any sort of progress toward a resolution..Version: 3.21

Regretting giving my detailsI really regret to have put my details. When I’m trying to delete my account they even asked for more details. Now I’m waiting to get contacted by them and apparently it’s going to take 48h minimum and probably will take more that that. I do understand they have to keep records of each and every transaction, but if you haven’t made even one and want to delete your information it really should be way easier than this..Version: 3.19.2

I DO NOT RECOMMEND USING THIS APP!!!I purchased a new phone and my phone number was changed 3 weeks ago and found that I could not access the account I had set up under my old phone number. I have hundreds of dollars sitting in the account that I needed to pay bills and when I counted the CashApp support team, they asked for my personal information in order to merge my accounts, that in my opinion, had nothing to do with the account that I had previously set up. After providing the information, they told me that they then needed for me to apply for a cash card or enable the Bitcoin feature on the new account, so that they could further verify my identity. I enabled the Bitcoin feature, which required me to take a photo of my driver’s license through the app so that they could verify my identity. After it was verified, I contacted their support team and again, they said that they need more of my personal information, which again, had nothing to do with my account that was set up. I refused to provide any additional personal info to protect my own privacy and info and they will not merge my accounts. I still do not have access to my account and the hundreds of dollars that are sitting in the account and I am extremely worried because I do not have the money needed to pay my bills! I have been in contact with the CashApp support team daily, but to no avail..Version: 3.7.1

Completely uselessI have been stuck in the “verification process” for days. When I reached out to customer service they told me I had a limited number of attempts left but couldn’t tell me why it wasn’t working. When pointing out this must be a software issue and asking if I could manually verify my account, they said this was impossible and to try “turning my phone off and back on again”. Clearly there is a major software issue that they are ignoring. So ridiculous. Why even advertise that you can send money internationally if your app doesn’t actually work??.Version: 3.20.1

Thieves in disguiseInitially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!.Version: 3.24.1

Worst app/terrible supportNeeded to pay someone and so I tried this app. First payment worked fine. Then from then on the app kept declining my payment. Contacted customer support and was told me to contact bank. Bank said there was no problem with my card and that there weren’t any blocks. Contacted Cash Me app support and was told to try pay not using the app and that there was nothing they could do but I could still use the features!!!! I mean the whole purpose of the app is to send and receive money. Waste of time and effort, ridiculous!!!!!.Version: 3.1.1

Account verificationI downloaded this app to help me process payments for an online project I’m trying to set up because most of the payers have requested for it as a lm easier way to pay . Most of these people are in the US and I can’t receive payment or send payment to any of them . I’ve been asked to verify my account which I have tried so many times only to get a failed response from the app and I’ve sent a couple of emails but no response !! No one has gotten in touch with me to even tell me what’s wrong and guess what this app doesn’t even have a customer service rep u can talk to if you’re in the UK . Fix this now !!!.Version: 3.18.1

Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..Version: 3.4

I wish I could give no starsI’m having an issue with a company that I got a trial from, and as advised as soon as I got the trial product, I canceled my subscription. Two weeks later I see in my cash app notifications, that same company was attempting to take $95 from my account. I reached out to Cash App and they told me that it was nothing they could do, that I had to contact the merchant (it took about 3 business for a response). So I did, and the vendor customer service representative refused to cancel my subscription. So I called back and spoke with a supervisor who told me that he canceled my subscription and gave me a cancellation number. The very next day I saw another notification that the same vendor was still trying to take $95 out (luckily no funds were there since I never use the card unless I’m sending money to my children in college). I called the vendor again and again I get another cancellation number (different from the first one). I inquire about the first cancellation number and was told no record of it). I reached out via email to CashApp again, because Spring Break is coming up, and I’m sure my children will run out of money. I was told to reach out to the vendor again and that that was the only course of action. I’m giving this app 1 star because when you sign up they tell you this app is better than a bank. NOT!!! They could careless about you. And it’s a shame!.Version: 3.9

Refund issuesI really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something..Version: 3.25.1

VERY SAD :(I downloaded this and sent a link to my hobo friend getting really exited because it said I will have £5. With my £5, I could have bought 5 small fries or 5 hamburgers from Macdonalds where my friends work. I then see that you have to send at £50 to receive the £5. This got me raging as all my friends live on the street so they don’t have £50 to transfer. Thanks to you my stomach acids adjusted to thinking they were going to get hamburger and they’re not. The acid is sad. I hate this and would rate 0 stars if possible. 🤬🤬.Version: 3.4.1

UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Version: 2.43

Cash App User BEWARE!!!!Just to clarify I have been a user of the cash app since 2015. However, about a month ago my car was broken into, the criminal stole about $3,000 worth of my stuff including my phone and wallet. When I started getting texts from one of my banks on my secondary phone asking if I was getting gas and ordering breakfast at jack in the box, I replied no and the card was locked. I immediately ran to my car and saw the door to my convertible was open. I drove over to the closest JiTB and they said they remember the people but didn’t have a camera on the drive thru. I received texts throughout the day from cash app stating they were using my card in cities nearby so I followed them and finally found them. I reported the break in to the police and cash app with the evidence I compiled in order to get most (not all) of my stuff back. They spent about $700 of my cash app money and when I gave cash app support EVERYTHING I had on the criminals they denied that an error occurred and DID NOT refund me any money that they used. I requested the claim be reopened 3 times and all 3 times they denied an error occurred. My situation was handled the best I could handle it given my military background and I would advise EVERYONE that using the cash app as a bank is ILL-ADVISED. Send money, transfer money, hell, pay bills BUT DO NOT USE THIS AS A BANK!! The support is a FXCKING JOKE! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼.Version: 3.11.3

Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Version: 2.49.1

Horrible Customer ServiceInitially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!.Version: 2.30

Don’t use Cash AppI had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!.Version: 2.33.1

Why should I report an issue with Cash App?

  1. Pulling issues faced by users like you is a good way to draw attention of Cash App to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Cash App customer and are running into a problem, might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cash App.

Is Cash App not working?

Cash App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cash App.

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