Cash App App Negative ReviewsSquare, Inc.

Cash App Negative Reviews

4.7
4.77375 star

Total 72 Negative Reviews

Cash App App Complaints & User Negative Comments 2023

Cash App app received 72 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cash App? Can you share your negative thoughts about cash app?

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Cash App for Negative User Reviews

Account verificationI downloaded this app to help me process payments for an online project I’m trying to set up because most of the payers have requested for it as a lm easier way to pay . Most of these people are in the US and I can’t receive payment or send payment to any of them . I’ve been asked to verify my account which I have tried so many times only to get a failed response from the app and I’ve sent a couple of emails but no response !! No one has gotten in touch with me to even tell me what’s wrong and guess what this app doesn’t even have a customer service rep u can talk to if you’re in the UK . Fix this now !!!.Version: 3.18.1

Always failed transactionI had to send £50 to a friend and thought I'd give the Cash App a try after hearing about in on Joe Rogan. I set my own account up all ok and then told my fries to do the same. I've tried sending this payment (using my debit card to top-up) three times and every time the transaction has failed. I contacted support via the prompt from the failed transaction and we be heard nothing back in over 48 hours. We've both had a crap experience with this and ended up just using good 'ol fashioned PingIt instead... We subsequently will probably never use this service again..Version: 2.44

Unacceptable support and staying away using cashapp!I’ve been trying to contact support through the app and d’ming on their twitter because my £100 transaction has been hold to the sender. The sender account got suspended for unknown reason and cannot access his account to send my money. I’ve been trying to contact support everytime with long delays and it’s always auto bot message that contacts me back with no actual person for support and auto bot doesn’t understand the sender account is banned!! Lost my money and I will tell everyone to Stay away from this app!.Version: 3.78

Not as good as the American version it seemsOnly downloaded the app as everywhere said you can pay people using a credit card. There was even a link to a support page from them telling you how to pay by credit card. Seems it's only for the US as it will only allow me to add a debit card or my bank. Kinda frustrating when you rely on credit cards to pay the odd bill as you don't have cash in your bank..Version: 3.40

They don’t careAll i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust it.Version: 3.67

SCAM !!Let me start with this really quick. Cashapp is a scam because its fun and easy then you have an issue and there is no “real” customer service. EVERYTHING is bank or user error no matter what, no point in “disputing” anything being its policy that they pull the amount of money you disputed...YOU LOSE TWICE!! Ok here my little story Ive had cash app for yeaarrrsss and only used it here and there, recently ive been using it alot being its convenience. I was out for work in a different state and my card wasnt working im like weird ok ?? I try to buy my tickets home and i cant im like what goin on i leave text and emails that took two days to get a response too and were no help got someone to call me and they tell me my card number has changed....i didnt change the numbers. she says no worries just order a card nothing has moved in your account and all my money was there. Its $5 to order a new card. So thanks for that annnnnd being im still in on the east coast i need to fly home to AZ so i need to pull that money and put in bank...oohh yaaaay transaction fee.....extend my trip or pay $19 and change..obviously cheaper to pay them. Now im inconvenience, and out almost $25 cause somehow my card number was changed smh...NOT THE FIRST TIME BTW Chime has been treating me well hopefully they work out better then Cashapp..skip these guys honestly it’s convenient till its not and your forced to pay them..Version: 3.46.1

SCAM!! Money takerI had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out..Version: 3.56.3

Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Version: 2.49.1

HassleSo I downloaded cashapp because I thought it would be an easy way to receive payments online. But I verified my identity (like with a passport picture etc) a good while ago but cashapp is taking forever to get back to me thus I’m not able to actually receive any payments. I’ve emailed them multiple times about this but still nothing. The app itself is easy to use ( if I could be verified and actually start using it!) but the customer is below par. Quite frustrating..Version: 3.35

DisappointedThe app was working well. No issues with sending and receiving payment but then I was asked to verify during a transaction. Transaction failed so couldn’t receive my money. Tried to verify and messaged customer support but received emails asking me to verify after I’ve tried to verify so many times. I asked what I was doing wrong but staff couldn’t answer even though I was told “I didn’t give all the information for verifying” so if that’s the case…TELL ME WHAT I DID WRONG. I did everything right and tried over 7 or more times. Customer support is appalling. Staff can’t answer basic questions or provide support. It’s like you’re messaging a robot. Please make verification easier. The app has so much potential..Version: 3.72.1

Not a safe app to download, it’s a scam.So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe.Version: 3.22.1

DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.Version: 2.53.1

Great app low reachCash App really does have potential however its international reach is non existent, I've also heard US cashapp users can buy and trade bitcoin. The UK cash app really isn't any better than paypal or paysend or even our regular banking app, there are no features that are unique to it that will allow anyone in the UK to use it regularly. Remember that in terms of tech in banking UK and Europe are far more advanced than the US. We had faster payments and cashless ATM withdrawals before they knew that some cash machines where chargeable, so bringing cashapp to the US as a means of sending and receiving money will never be the same if you brought it to the UK. You need a niche feature or at-least something unique that we can not get from the other send/receive apps out here. Hope this helps as it is an honest review..Version: 3.16

Deleted and Will not use againThai app was what I thought a great one until yesterday. I’ve only used it to send money to my son as it’s just easy for both of us. So I transferred money from my bank to the cash app then sent it to my son. It was blocked and denied by cash app. Unknown reason other than it was to protect me. I attempted again only to receive the same outcome. I reached out to cash app support and was told it was stopped for my safety. Ok... I advised that it was a valid transaction and inquired what I need to do in order to verify that for sending. I was told that I could try again later however it would be blocked again. No reason given. When I attempted to question this as again I verified it was a valid sending of funds, I was told that I could use another money sending app. Seriously? Sending me elsewhere instead of sending funds as the app is meant for. Ok... so I created a Venmo. Now comes the fun. When I went to “cash out” and transfer my funds back to my account, I found that I would have to wait three days until I would receive my money or I could do an instant transfer for a $7.50 fee. Not a lot but due to this being a cash app error I reached out regarding waiving this fee and was simply told that those are their fees, it will stand, I could use another app and the conversation would be ended. Very very poor customer service and for that I am done..Version: 3.29.1

Awful companyI was scammed out of £230. I emailed Cashapp and my bank, bank said it’s cashapp I need to contact, so I did... 5 TIMES! Everytime I was brushed off and told it was the bank I need to contact, when it really was only Cashapp I could try get the money back. There’s no protection if you buy something, absolutely nothing. Once a seller receives that money there’s no way you can get it back, no way at all. This person got my money, and didn’t send my product and cash app done nothing about it. This scammer is scamming gods knows how many people out of £230 or more, and cashapp is ENABLING IT. Cashapp enables scammers, for example, today there was a news report stating that this year there was 335% rise in scams through cash app, and I was one of those who were scammed .You can search this up if you don’t believe me. Even more so, there’s nothing in the app to say you should only send to family or friends, absolutely nothing, so that when you go to them and say you’ve been scammed they pretty much shrug their shoulders. Cashapp support is notorious, as it pretty much doesn’t exist. They are so unhelpful and dismissive. My advice to everyone, DO NOT DOWNLOAD THIS APP IF YOU VALUE SECURITY WHEN SENDING MONEY..Version: 3.35

No “delete account” buttonI created account to send money to a family member due to having to pay very high fees for regular bank transfer between countries, easy to set up, right? Wrong! After helping family member to set theirs up I couldn’t send anything to them even after account verification as it said “beware account associated with scam”. I’m very disappointed and would like to delete my account, but apparently can’t as there is no option for this. Sent a message to support to have chatbot answer that “they will find someone to deal with my request” I’m still waiting! Could you please remove my account so I can delete this app!.Version: 3.71.1

Why do they have customer serviceWhen you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone else.Version: 3.69

Cashapp taking money whiteout consentHello I'm writing this review because the other day i used the app sent some money to a friend and a day later i got charged for no reason and when i checked it said cash app and when i opened my app it shows nothing about any transactions or anything this is crazy what you mean that you can use my own card whiteout me allowing it ? Like what you guys doing. Its alright legal actions are being taken and i contacted my bank and i am suing you guys for making an app that is unstable and charges people randomly...Version: 3.75

Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Version: 3.8

Lost money, poor service, nice layout, and cool card.Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is..Version: 3.33.1

Why is my account closed?My account is apparently closed because apparently I’m exhibiting behaviour that goes against your terms of service. I tried to contact customer support so I can at least know what I did and I got no response. And please don’t reply saying something like “If our system sees payments that blah blah blah” cause we’re human beings with actual lives and we need money to survive. I can prove that ever single payment received on that app is done legally and I always complete my service once someone has paid. You’re literally ruining people’s lives and you don’t care. Come on man...Version: 3.52.1

Poor customer serviceI wish there was a way to leave 0 stars but there isn’t. I was a victim of fraud via cash app and the criminal had stolen almost £500 from me. I got in contact with cash app and they say they “investigated” but they clearly never. They then FAILED to notify me once their ‘investigation’ was over and they said they couldn’t do anything about it. What’s the point in transferring through this app if they cannot help? I STRONGLY advise that you all stick to PayPal and bank transfers as your bank and paypal are for the people and WILL actually investigate and try and help you as best as possible.Version: 3.63.2

Customer Service is TrashI needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app..Version: 3.62.2

Be aware comes with no porotection!!I was scammed by the 3rd party recipient during this transaction. I thought using this app would help protect me but it was wrong of me to assume that. I made the Cashapp team aware of missing goods within 2 hours of transaction. Now without going into to much detail, I have raised a dispute with them and despite them promising to look into this I have had to chase on multiple times and STILL wait for an outcome, forget the outcome Ibhavent even had a response. So beware if you do not know the recipient then DO NOT use this app as there is no protection they are simply a money transferring company. Edit Been contacted to report this, like what do they think I did. Customer service is terrible no contact number only chat windows which felt very much like automated responses. Once they send the money they can’t get it back, but you cannot report a scam until you don’t receive the goods (common sense). At this pint they inform you the third party has taken the money and there is nothing they can do. All they do is transfer cash from one account to the other, they offer NO OTHER PROTECTION FOR YOUR MONEY. Please use other trusted methods as a quick look at reviews confirms there are serious issues with this app..Version: 3.67

SCAM... DO NOT USE THIS APP…Looks like the support team do not really care about the security of the customers. When a scam was reported, they didn’t react as they should. They are least bothered about the customers. When I reach support team, they were talking me out of it, rather than addressing the issue. I was asking assurance about the actions that would be taken on the account that commuted fraud, and I didn’t get any answer for that. When the scam was reported Cash app notified as this “ Scam Reported. Cash App is working to get your £20 back.” But they aren’t working to get your money back at all… And there are awful lot of reviews reported about getting scammed. Not sure how is App Store still allowing to continue keeping it available for download. This app needs to be banned from store. This app and support team is not trust worthy..Version: 3.64

Worst App Ever- Competitors are much betterTerrible customer service/team. It’s a pain to get verified. I had to send money over to a friend in the USA and I had to use competitors instead. With them, i managed to send over the money in 1-3 days. I really tried with CashApp but their team is horrible, all bots, sending the same links over and over again. I tried to talk to an actual human but I got the same automated messages again and again. I went to other CashApp users for help on sites like Reddit and even they had problems or admitted it was difficult. I gave up. Terrible, terrible service..Version: 3.72

Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Version: 3.0.1

RubbishA mate tried to send me money twice and it failed both times for “my protection”. My protection? How is it protecting me by not sending me money? Duh? Honestly, who makes up these stupid error messages? I sent a message to their support asking why the payment failed twice and they told me that I need to read through their terms and conditions which would take ages. Do they really expect people to spend hours reading through boring text to try to figure out the problem? Anyway, I told my mate to use PayPal instead and it worked without any problems..Version: 3.45.1

Sign up bonus is a SCAMFulfilled *all* criteria for the sign up bonus only to have them approve then cancel the payment ‘for my own protection’. I was told repeatedly that I hadn’t taken the correct steps but no one could tell me which step I had supposedly missed. The only resolution I was offered was ‘invite your friends’ and an attempt to misrepresent the minimum payment to qualify (in complete contradiction of their own advertising). Given that they can’t even fulfil the basics, doesn’t exactly fill me with confidence to trust them with financial transactions or a desire to promote this app to my networks..Version: 3.62

Terrible customer supportI’m not someone who leaves bad reviews on anything, in fact if I ordered a steak and got chicken nuggets I’d just eat the nuggets and get done with, but the customer support for this app is terrible. I haven’t had any experience with actually using it for transferring money and such (I heard that is a smooth process) but if you are planning on contacting customer service, save your time and figure out your problem yourself. Emails are unable to be sent to their support, and I have been trying to get customer service to help me through the app with the simplest of issues for the past 3 DAYS and to no prevail. You would not BELIEVE you are talking to human beings. They asked for my details almost 10 times, take hours to reply, and reply at 1am. It taken me until 4am to FINALLY have somebody understand a very simple issue and they never bothered to get back to me since. It is not almost 13 hours later. It’s worth sticking to Pay Pal, trust me. At least they can sort peoples problems out..Version: 3.76

Don’t use Cash AppI had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!.Version: 2.33.1

3 Stars because...The reason why I downloaded this App was because I was going to Pay Myself and keep money in the account for a rainy day. After I found out Cash App doesn't support this feature I am very disappointed. I would like Cash App to have the ability to ‘Pay Yourself’. I understand it can be risky to allow people to send money to themselves but I think it would be a good idea to have this enabled. Thank you.Version: 3.37.1

UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Version: 2.43

Stick to PayPal insteadI downloaded Cash App as I saw there were no fees to send money to people. However, every transaction I have tried to send and have tried to receive in the last week I have used this app, they have all come back with “Payment Failed” then “more info has been provided” when in fact there is no decent explanation at all whatsoever as to why. I have contacted support and waited over 3 days for a reply and even then they also gave no explanation explaining why. Just some generic response that looks like has been copied and pasted. Save yourself the hassle and stick to PayPal. I’ve deleted this app. A complete waste of space..Version: 3.17

UnprofessionalI have had trouble receiving funds from my friend as they keep failing it due to “your protection”. Everytime i try and contact the support i never get an email back. I just opened the appstore and checked the review and realised there are alot of cases like mine, showing the Unprofessionalism of the staff. I will be deleting this app as they are literally offering 0 customer service or even if they get back to you they message is just an copy paste short response that looks like an automatic reply. Very dissapointed with this app..Version: 3.31

Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Version: 3.28

The worstWhen someone gives you money you have to pay the fee and I don’t see why because if you don’t have enough money to pay the fee then you won’t get the money which is stupid because the person who sent you that money can’t get back that money the thing you could change is the fee so you don’t have to pay the fee because not everyone can afford the fee.Version: 3.36

DisgracefulAbsolute disgrace for an app they are always constantly failing all of my payments coming In and failing all my payments I try to send out their customer so called service is not any better if you like talking to robots then you will like their customer service they are so unhelpful they cannot answer questions they have no clue to why it’s happening that I cannot send or receive anything so their reply was useless like them I was depending on this app to pay my wages well not any more not wasting my time UPDATE still not got any help at all people cannot send me money and I cannot transfer money to friends total waste of time talking to there robots it’s just an automatic response they all say the same.Version: 3.74

Won’t let me delete my accountI am writing this review because I only wanted to sample to see what the app was like, I didn’t like it so I decided I wanted to delete so I unlinked my card and followed instructions to delete I did it by going through support, edit account setting then close account I then wrote the simple reason I wanted to leave, then I was sent a email saying a member of staff should help me out shortly with deleting my account, the problem this was 2 DAYS AGO. The staff are so inefficient they can’t even respond to my current emails just to help me simply close my account i would advise no one download this app..Version: 3.9

Terrible and a scamI’ve been on their support chat for over three days now after their website promised to support UK banks but wouldn’t let me cash out to any UK bank in existence. There are no real people on the support chat, it’s impossible to get through to something that isn’t a robot. I’ve sent hundreds of messages that just say “can I get this money to a UK bank yes or no” and the response is always something like Thanks so much for contacting cash app! I’d love to help you with your problem today. I don’t quite understand the problem. Choose a transaction. Did we solve your problem today? Im going to close the chat now. Thank you! I have no way of getting my money out that I can find and I’ve spent a couple days crying about it now because that money was going to pay my food bill for the next few months and now I don’t know how it’s going to get paid. DO NOT GET THIS APP.Version: 3.76

Terrible serviceA friend sent me some money for my birthday and the app refused to let me access the money without verification, even if it was £20. I decided to put in the verification details and then waited for up to 3 days and it still said that the verification was still in progress. Then I wake up today to be told that the payment has expired and that the money has been refunded to my friend. There is no customer support to call, so I have to wait 48 hours for my email to be responded to and with the quality of service so far, I don’t even know if they will. This is literally the worst service I’ve ever gotten on any app and I’m happy I didn’t recommend it to my friends. This app has just been one disappointment to another, nothing good has come from it so far. I have never been this disappointed by an app before. I honestly can’t express how disgusted and angry I am right now..Version: 3.14

Stealing MoneyI’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too..Version: 3.64

Scammed and didn’t helpSo, someone bought a pair of trainers from me and received an email by someone claiming to be them (cash app) and so I sent out the product and tracking number etc, I then emailed them to say I haven’t received an email back and then later on went into the app and went onto support, sent them a message along with the email I was sent with the money and name of person. Hear nothing about it for 2 days, message them on Instagram and get a response saying that’s NOT them and so this is were I’m at now. DO NOT RECOMMEND as they barley get back to you and I’m going to have to sort this out myself in person with the buyer.Version: 3.67

Used to be greatFirst I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down..Version: 3.15

Starting not to like cash appThe fact that cash app takes $2.50 out of your money as if the ATM doesn’t already take cash out of your money is very disrespectful. Say a person only has $10 on their card, cash app will take $2.50 of that and an ATM will take about $3.75 what is left to take out? That is $6.25 of your last $10. Which leaves you $3.75 and you tell me which ATM will let you take out $3.75 and on top of that what can you buy with that? I’m sure without the $2.50 charge you would not be able to get much with the $6.25 change left but I am just speaking on principles. So let’s say the ATM is free and you have $10 and you truly need your $10 that $2.50 charge makes it impossible for you to withdraw any cash whatsoever if you only have $10 in your account. You may have needed that last $10 for gas or a little bit of groceries or just something else but cash app was just that greedy that they took that amount from you. And that goes for amounts that are higher as well. I’m thinking about closing down my cash app because first it was $2 and now it’s gone up to $2.50, what’s next $3.00? I just can’t support that. I think that is pretty messed up especially considering the fact that Venmo doesn’t charge, PayPal doesn’t charge and so forth. Cash App is starting to be my very least favorite company..Version: 3.77.1

Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..Version: 3.4

Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..Version: 2.32

Hopeless loopHaving purchased a new iPhone, I had to reinstall Cash app, but as soon as the phone number was entered, it said that this number was already associated with an account so the only option I had was to speak to customer support. I have spent all day on the phone to a very nice chap who kept asking for my previous cash app details and my current cash app details. I told this chap that I only had the one account but need to access it with it being a new phone but his system was obviously telling him I needed to enter two account details. Having spent three hours going backwards and forwards and getting nowhere, by his own admission in our last communication, he said that you can only have one account on any phone number, so how the hell could I have set up two accounts? This beggars belief and has wasted so much of my time and sent me crazy so I have installed Paypal..Version: 3.77

ScamThis app is a scam the fact that I give my details to my mate and he sent me some money then I get a email from cash app saying verification of tracking number and then I talk to cash app the next day and they tell me that the verification tracking number .is not there email so how in the space of 2mins hav they managed to fake ur email address an send me a confirmation if you know this happening shut down ur app an sort it out coz you have made me lost over £100 and I blame ur app the fact u haven’t put no security or naink on ur app coz if there was and it was encrypted then scammer wouldn’t be able to get in or out firewalls up I wonder how many others have lost there money threw this app.Version: 3.71.2

I’m deleting this stupid appThis app is so annoying I have never received or sent any money on this app and the second I get sent money from a family member they cancel it and claim they it ‘failed for my protection’ and I cant do anything about it. I don’t like how they ask for all this information just to get you to verify your account like ID picture and actual picture of your face when you already have my card details and email and phone number AND address. I’m very upset right now and I definitely will be deleting my account and moving to another application. I should give 0 stars because this app did absolutely nothing for me..Version: 3.19

Awful AppIf I could give it a zero rating I would. Customer service - what is that. Don’t read your emails, if you message on Facebook, they can’t actually do anything. I was scammed £10 (know it’s not much) but never ever received any help, just the same crap advise - don’t send money to someone you don’t know. I was buying a gift from marketplace. They didn’t look into my case of the person saying they sent me the money with the confirmation screenshot I had. They then cancelled it there end and blocked me on social media. Cash app didn’t investigate for me at all..Version: 3.27.1

ZERO Stars, this app is the WORSTI downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE..Version: 3.5

Worst Refund Process & Customer ServiceWorst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone..Version: 3.58

Can’t restart the app to enter my login info after wrong email entryI got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement..Version: 3.51.1

Don’t use. Not safe.Please do not use this app. There is zero security. And they offer an option to report for scamming etc but decline with no explanation. I hope this app gets shutdown. Shocking service. Terrible, awful service. Edit: responding to the response the dev gave me. Explain to me the purpose of requesting a refund for reason of being scammed? I was given the explanation it isn’t possible to get a refund through cashapp when I did this option. So explain to me the reason for this process to report a transaction as a scam if it is literally useless. This app should be banned. Please no one use this app. It’s awful. Do not link me to articles etc please. I don’t like that as a response. Thanks..Version: 3.68

Completely uselessI have been stuck in the “verification process” for days. When I reached out to customer service they told me I had a limited number of attempts left but couldn’t tell me why it wasn’t working. When pointing out this must be a software issue and asking if I could manually verify my account, they said this was impossible and to try “turning my phone off and back on again”. Clearly there is a major software issue that they are ignoring. So ridiculous. Why even advertise that you can send money internationally if your app doesn’t actually work??.Version: 3.20.1

Referral money not coming inI downloaded this because one of my friends told me I can get £5 from doing this. Done it with him and it worked, we both got £5. But when I done it with 2 of my other friends even they I sent them the referral link and they used that link to download the app, I still didn’t get the referral bonus even though we both then sent each other £5 so that we can both get £5. Please reply to this to tell me what went wrong because both of them done the required steps to get the money.Version: 3.78

Unhelpful customer serviceI was scammed out of £40 and tried contacting cash app support, I’m from the uk firstly they don’t even have a support like here so I paid the premium for a call to the states just to be told there live phone support isn’t “generally available”. I tried going through there given channels to of requesting the funds back but funnily enough the person blocked me so I couldn’t do that either. Absolutely disappointed with the customer service from a business which has the small job of only handling real life money! Would not recommend, if you need something to transfer your money you’re better and safer off using actual cash or even better your own bank..Version: 3.25

Worst app/terrible supportNeeded to pay someone and so I tried this app. First payment worked fine. Then from then on the app kept declining my payment. Contacted customer support and was told me to contact bank. Bank said there was no problem with my card and that there weren’t any blocks. Contacted Cash Me app support and was told to try pay not using the app and that there was nothing they could do but I could still use the features!!!! I mean the whole purpose of the app is to send and receive money. Waste of time and effort, ridiculous!!!!!.Version: 3.1.1

It Won’t let you send internationalThis part needs to be beneficial to customers to send money from UK to International I hope Cash app are able to let users from Europe or UK to send across the globe places like USA and Others in the next weeks or months as this will definitely bring more customers to join in with this app. I’m telling you this has more potential than PayPal if you allow us to to send funds from UK to US and other countries that will be a game changer as it make no sense to say “you can send money to anyone but UK users aren’t able to send to US etc”..Version: 2.48

No securityI love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!.Version: 3.65

ScamA total scam. They say they will pay you £10 to refer friends but when you do, Cashapp don’t pay the money. Instead, support just copy and paste responses about how the person you referred needs to follow the steps (inc: not already have had an account, link bank, send first £5) my friend did this but Cashapp still didn’t pay out the referral money. Total scam to get more sign ups. Support won’t tell me why I haven’t been paid this. They just reply like robots and won’t give me a personalised response. EDIT: I’ve had a reply from the developer as you can seems they’ve told me to constant support..Which I have again. And guess what? they’ve just copied and pasted replies like robots and refuse to listen to the fast my friend followed the steps needed to claim the bonus… they literally refuse to listen and give me a human answer 😂 Usless..Version: 3.63.2

Poor experience - Use PayPal instead. Or anything else. Just not this.Every payment I attempted to make got refunded. Made a support claim and a staff member called Shul looked into it. He gave me almost 0 insight into the issue and kept giving vague general answers rather than answering my specific questions. I kept asking why I cannot make any payment and he kept saying ‘We can’t provide any more information’. Eventually they just closed the claim on me. I’m sure others may have a positive experience with this app and will be able to send and recieve money, but I did not. The support staff are some of the worst I’ve ever experienced. Edit to Response: Every single payment was failing - different quantities and to different people. I kept trying again and it kept failing. Seems like once again the support staff have just copy-pasted a generic reply rather than actually reading what was said. I won’t be getting in touch after my terrible experience with Shul. Your support is cancerous and shameful. I would give 0 stars if I could..Version: 3.71.2

DEFECTIVE PRODUCT, INHERENTLY DANGEROUSSomeone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name. They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.) Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence..Version: 3.5.1

JokeMy one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers..Version: 3.63.1

Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..Version: 2.30

Infuriating!!!This is the third day I have been waiting for the darn bitcoin “verification.” Zero has happened - it is STILL “VERIFYING” My friend who uses the app frequently urged me to sign up so he could send me occasional money. This is totally ridiculous. I am not someone investing and buying bitcoins and he convinced me that sharing whatever personal amounts of money using bitcoins was the “wave of the future.” Well, I am saying screw this, if just to send some money to someone it takes DAYS and DAYS and already the sign up for this part of your app was already extensive and in depth. Due to the incredibly annoying and also offensive “investigation” going on, he has coordinated with his bank to send me a CHECK via UPS. Just so you know, I have PayPal, Venmo and Zelle and have frequently used them, including using PayPal invoices for my business. The practice of Cashapp makes me want to never ever use the app. It took 24 hours to get a first response from the people with Cashapp (other than the ones who help immediately and actually both know nothing and have zero authority to do anything, including get to someone of higher qualifications). Very very disappointing and irritatingly poor business practices. And I do not plan on being quiet about this to those I know.. Three days later and the darn thing is still “verifying.” Give me a break!! Please do forward my feedback. Your team seriously needs to get its act together..Version: 3.47.1

Absolutely disappointing customer serviceSo I made a payment to someone on Cash app which happened to be fraud so I reported the user and contacted customer service about it. Even though it was my wrong decision to make a payment to someone who I didn’t know, the two staff who got back to me for the support were absolutely helpless only sending me the exact same text which were probably copy/pasted from their textbook wtv. All I was asking to them was if there was any way to cancel the payment, (which I only wanted to double check if there’s a way) but fair there’s nothing they can do.., but ALSO to ban this user who scammed me since I didn’t want anyone else to be scammed by this user. They did NOT write back anything for banning this user, which is utterly ridiculous and such a disappointment considering how many users they seem to have whilst they did not care for users safety. I would not recommend this app if you consider trust and security to be your priority when sending your money..Version: 3.30

Zero customer service after suddenly closing my account for no reasonI have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue..Version: 3.80

Awful customer serviceAlthough it seems as though you are being dealt with by an actual person rather than an automated system all you will receive when you contact “support” is copy and paste messages that do not offer any help. Each new message will be sent from a new person. My one complaint has been handled by four different people, none of whom can answer a straight forward message. Despite me sending my passport and a selfie to them they claim they cannot verify my identity..Version: 3.37.1

Send money to win money!!! Fake, fake, fakeWhy do you always send messages every Friday stating that if we send money to our friends we will get entered to win money!!! First off all you have never once entered me or can even show me where in the country people have been entered and or where which country people have won. This is some fake trash to get people to recruit to use your services. Why don’t you do your own advertising also why don’t you employ people to take calls???? Your AI’s are not programmed to understand the basics like why the app looks totally different in the UK to the USA version. Your app needs updating. Last update was done over 3 months ago. Smh.Version: 3.70

Horrible Customer ServiceInitially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!.Version: 2.30


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