Cash App App Negative ReviewsSquare, Inc.

Cash App Negative Reviews

4.7
4.7275 star

Total 73 Negative Reviews

Cash App App Complaints & User Negative Comments 2022

Cash App app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cash App? Can you share your negative thoughts about cash app?

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Cash App for Negative User Reviews

DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.Version: 2.53.1

Won’t let me delete my accountI am writing this review because I only wanted to sample to see what the app was like, I didn’t like it so I decided I wanted to delete so I unlinked my card and followed instructions to delete I did it by going through support, edit account setting then close account I then wrote the simple reason I wanted to leave, then I was sent a email saying a member of staff should help me out shortly with deleting my account, the problem this was 2 DAYS AGO. The staff are so inefficient they can’t even respond to my current emails just to help me simply close my account i would advise no one download this app..Version: 3.9

Banned then Dismissed by Support ChatMy account was banned without warning, when reaching out for help I was totally shut down. I very amicably messaged them telling them it seems like a very silly mistake and that we could work together to fix it. Support chat just kept forwarding me the link to their terms of service, which I said yes, after being banned I went through it with a fine tooth comb and I’m totally within their TOS. I asked for the reason I was banned, he said he didn’t know. I asked if there was some method of appeal or pursing this so that I could understand why I may have had my account deleted, and he just kept sending me the links to terms of service. I told him that even though I was frustrated, I understood that it wasn’t his fault, and requested a way to get in contact with legal about petitioning for consumers and clients of cashapp to have access to the reason they were banned. He responded again with the TOS link and then said “I’m going to go ahead and disconnect the chat.” I’ve never been so flagrantly blown off by a customer service representative, and it’s infuriating that they not only didn’t have to give a reason but wouldn’t engage in being solution-oriented with me. UPDATE: after reading this, cashapp for the 6th time once again just shot yet another dismissive, vague link to their terms of service. If anything, I would now give them -5 stars..Version: 3.41.1

I need helpI don’t really have a review except for I can’t contact you for help as it doesn’t let me too, as I need my phone to log in and ask for it, however it isn’t letting me press next after I’ve added my phone number which is correct and I’ve gone over it, I’ve filled out all the details but my phone number.Version: 3.12.2

Deleted and Will not use againThai app was what I thought a great one until yesterday. I’ve only used it to send money to my son as it’s just easy for both of us. So I transferred money from my bank to the cash app then sent it to my son. It was blocked and denied by cash app. Unknown reason other than it was to protect me. I attempted again only to receive the same outcome. I reached out to cash app support and was told it was stopped for my safety. Ok... I advised that it was a valid transaction and inquired what I need to do in order to verify that for sending. I was told that I could try again later however it would be blocked again. No reason given. When I attempted to question this as again I verified it was a valid sending of funds, I was told that I could use another money sending app. Seriously? Sending me elsewhere instead of sending funds as the app is meant for. Ok... so I created a Venmo. Now comes the fun. When I went to “cash out” and transfer my funds back to my account, I found that I would have to wait three days until I would receive my money or I could do an instant transfer for a $7.50 fee. Not a lot but due to this being a cash app error I reached out regarding waiving this fee and was simply told that those are their fees, it will stand, I could use another app and the conversation would be ended. Very very poor customer service and for that I am done..Version: 3.29.1

Use another payment app!! Cashapp security and customer support is a joke!!!!Update 11/25: Cashapp said they were gonna help and gave me a link. It just literally opened up a link to get into the app. I found a link in the app to get to put in a complaint and get to customer service. It all seemed like it was going fine at first, emails were going smooth THEN I just kept getting bounced from one customer service rep to another and another and another. They said a specialist was going to be looking into my case and it would take 5-10 business days to look into then I'd be notified about how it was going. Almost been another month now and still haven't gotten any word back AT ALL. This app is an absolute joke!! Highly recommend using another app that has some security and has a decent customer service. Definitely going to place a complaint with the BBB. Original Review: I've had cash app for a few years now and no problems. Last week someone tried to hack into my cash app and take $300. He failed the first time but managed to take out $100. Called their support and they were super unhelpful but promised I would get my money back in 24-48 hours. It's been a few days now and I have not received a call or email or anything. I wouldn't recommend downloading this until they fix their problems. There are other apps out there like Zelle that are more secure and I haven't had any problems with them..Version: 3.27.1

Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..Version: 2.32

3 Stars because...The reason why I downloaded this App was because I was going to Pay Myself and keep money in the account for a rainy day. After I found out Cash App doesn't support this feature I am very disappointed. I would like Cash App to have the ability to ‘Pay Yourself’. I understand it can be risky to allow people to send money to themselves but I think it would be a good idea to have this enabled. Thank you.Version: 3.37.1

Completely uselessI have been stuck in the “verification process” for days. When I reached out to customer service they told me I had a limited number of attempts left but couldn’t tell me why it wasn’t working. When pointing out this must be a software issue and asking if I could manually verify my account, they said this was impossible and to try “turning my phone off and back on again”. Clearly there is a major software issue that they are ignoring. So ridiculous. Why even advertise that you can send money internationally if your app doesn’t actually work??.Version: 3.20.1

UnprofessionalI have had trouble receiving funds from my friend as they keep failing it due to “your protection”. Everytime i try and contact the support i never get an email back. I just opened the appstore and checked the review and realised there are alot of cases like mine, showing the Unprofessionalism of the staff. I will be deleting this app as they are literally offering 0 customer service or even if they get back to you they message is just an copy paste short response that looks like an automatic reply. Very dissapointed with this app..Version: 3.31

The worstWhen someone gives you money you have to pay the fee and I don’t see why because if you don’t have enough money to pay the fee then you won’t get the money which is stupid because the person who sent you that money can’t get back that money the thing you could change is the fee so you don’t have to pay the fee because not everyone can afford the fee.Version: 3.36

Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Version: 3.8

Stick to PayPal insteadI downloaded Cash App as I saw there were no fees to send money to people. However, every transaction I have tried to send and have tried to receive in the last week I have used this app, they have all come back with “Payment Failed” then “more info has been provided” when in fact there is no decent explanation at all whatsoever as to why. I have contacted support and waited over 3 days for a reply and even then they also gave no explanation explaining why. Just some generic response that looks like has been copied and pasted. Save yourself the hassle and stick to PayPal. I’ve deleted this app. A complete waste of space..Version: 3.17

Absolutely disappointing customer serviceSo I made a payment to someone on Cash app which happened to be fraud so I reported the user and contacted customer service about it. Even though it was my wrong decision to make a payment to someone who I didn’t know, the two staff who got back to me for the support were absolutely helpless only sending me the exact same text which were probably copy/pasted from their textbook wtv. All I was asking to them was if there was any way to cancel the payment, (which I only wanted to double check if there’s a way) but fair there’s nothing they can do.., but ALSO to ban this user who scammed me since I didn’t want anyone else to be scammed by this user. They did NOT write back anything for banning this user, which is utterly ridiculous and such a disappointment considering how many users they seem to have whilst they did not care for users safety. I would not recommend this app if you consider trust and security to be your priority when sending your money..Version: 3.30

I’m deleting this stupid appThis app is so annoying I have never received or sent any money on this app and the second I get sent money from a family member they cancel it and claim they it ‘failed for my protection’ and I cant do anything about it. I don’t like how they ask for all this information just to get you to verify your account like ID picture and actual picture of your face when you already have my card details and email and phone number AND address. I’m very upset right now and I definitely will be deleting my account and moving to another application. I should give 0 stars because this app did absolutely nothing for me..Version: 3.19

Awful customer serviceAlthough it seems as though you are being dealt with by an actual person rather than an automated system all you will receive when you contact “support” is copy and paste messages that do not offer any help. Each new message will be sent from a new person. My one complaint has been handled by four different people, none of whom can answer a straight forward message. Despite me sending my passport and a selfie to them they claim they cannot verify my identity..Version: 3.37.1

Worst app/terrible supportNeeded to pay someone and so I tried this app. First payment worked fine. Then from then on the app kept declining my payment. Contacted customer support and was told me to contact bank. Bank said there was no problem with my card and that there weren’t any blocks. Contacted Cash Me app support and was told to try pay not using the app and that there was nothing they could do but I could still use the features!!!! I mean the whole purpose of the app is to send and receive money. Waste of time and effort, ridiculous!!!!!.Version: 3.1.1

DON’T SEND MONEY TO SELLER ON THIS APP!!!If the seller you are wanting to by from says to pay them via this app DON’T!!! It’s a scam and they will take your money and there’s no way of getting it back. Even if you contact Cashapp support or your bank they won’t be able to help you on getting your money back. I did this mistake and now I’ve lost my money and can’t get it back. This app is only good to send money to a friend or a family member and that’s it. Don’t do the same mistake I did..Version: 3.26.1

JokeMy one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers..Version: 3.63.1

ReviewI rate it a one star because they haven’t given me access to the money that was sent to me . In fact the money is still pending that was the only money that I get monthly to pay for the house bill and food for my family and I contacted help and they still said I have to pay a clearance fee to get my money when I repeatedly told them I have no money access apart from the payment that is pending. Customer service is very poor . They want me to pay to get my money . Pls I need help to get it🙏🏾.Version: 3.12.2

Unhelpful customer serviceI was scammed out of £40 and tried contacting cash app support, I’m from the uk firstly they don’t even have a support like here so I paid the premium for a call to the states just to be told there live phone support isn’t “generally available”. I tried going through there given channels to of requesting the funds back but funnily enough the person blocked me so I couldn’t do that either. Absolutely disappointed with the customer service from a business which has the small job of only handling real life money! Would not recommend, if you need something to transfer your money you’re better and safer off using actual cash or even better your own bank..Version: 3.25

Horrible Customer ServiceInitially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!.Version: 2.30

Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Version: 2.49.1

Lost money, poor service, nice layout, and cool card.Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is..Version: 3.33.1

Not internationalOnly great, simple and fast if you’re transferring or receiving money with somebody from your country or region. However if you try sending to somebody across boarder it fails so I’m not very happy about this, please make these changes as I think this app has so much potential and I honestly think more PayPal users will make the switch...just need to make those small tweaks!😁🙌🏼.Version: 2.49

Regretting giving my detailsI really regret to have put my details. When I’m trying to delete my account they even asked for more details. Now I’m waiting to get contacted by them and apparently it’s going to take 48h minimum and probably will take more that that. I do understand they have to keep records of each and every transaction, but if you haven’t made even one and want to delete your information it really should be way easier than this..Version: 3.19.2

Thieves in disguiseInitially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!.Version: 3.24.1

Don’t use Cash AppI had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!.Version: 2.33.1

Terrible customer support.I have had this app downloaded for about 2 months and STILL haven’t been able to make a transaction. I contacted customer support over a month ago, and was asked to provide a copy of a legal document of proof of identity (passport) - just to get my case closed without warning, and without a resolution. I received no updates or notices on my case, and I still can’t use the app. Now they have a copy of one of my legal documents, I am waiting on money, and they wont respond to me. TERRIBLE..Version: 3.17

Suddenly not working no customer loopSo I’ve been using it for a few months and everything was intuitive and successful. Yesterday and today between random failures and connection errors, the app has been unsuccessful. The feedback loop for customer care is just that a loop with no endpoint for action. So putting it here to hopefully get the attention of the developers.Version: 3.20

Not a safe app to download, it’s a scam.So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe.Version: 3.22.1

SCAM!! Money takerI had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out..Version: 3.56.3

BEWARE!! Terrible customer support!!My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care. April R..Version: 2.43

A scam and fraudI had $4k stolen from both of my debit cards on here and cash app support refused to help me and get to the bottom of how this could have happened. Someone was adding cash from my debit cards to their cash card somehow. I have never had a cash card and have no need for one. This occurred over 52 transactions over 8 months. Small amounts were generally stolen and it was spread out so I didn’t notice until it was way to late. I was buying crypto and stocks and had a death in the family and some other issues so I wasn’t monitoring this like you obvi need to. Cash App is not a bank or a credit card and they do not have their customers best interest. I contacts cash app support and they wanted me to answer 8-10 questions on every fraudulent transaction. There is no legit phone number either which is very frustrating. My case was passed around to 5-7 people - Alfred, John, Gigi, Sylvie, and finally Marie who sent me an email saying my account was permanently disabled. I feel violated and am very concerned about the lack of concern for my loss of $4k. I’ve had to cancel both debit cards and am sticking to Venmo and PayPal because they are legit and care about their customers who entrust their personal financial info to them. If someone at Cash App could provide me with a name and phone number of someone that can help I would appreciate it but I’m not holding my breath..Version: 3.54

DEFECTIVE PRODUCT, INHERENTLY DANGEROUSSomeone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name. They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.) Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence..Version: 3.5.1

SCAM !!Let me start with this really quick. Cashapp is a scam because its fun and easy then you have an issue and there is no “real” customer service. EVERYTHING is bank or user error no matter what, no point in “disputing” anything being its policy that they pull the amount of money you disputed...YOU LOSE TWICE!! Ok here my little story Ive had cash app for yeaarrrsss and only used it here and there, recently ive been using it alot being its convenience. I was out for work in a different state and my card wasnt working im like weird ok ?? I try to buy my tickets home and i cant im like what goin on i leave text and emails that took two days to get a response too and were no help got someone to call me and they tell me my card number has changed....i didnt change the numbers. she says no worries just order a card nothing has moved in your account and all my money was there. Its $5 to order a new card. So thanks for that annnnnd being im still in on the east coast i need to fly home to AZ so i need to pull that money and put in bank...oohh yaaaay transaction fee.....extend my trip or pay $19 and change..obviously cheaper to pay them. Now im inconvenience, and out almost $25 cause somehow my card number was changed smh...NOT THE FIRST TIME BTW Chime has been treating me well hopefully they work out better then Cashapp..skip these guys honestly it’s convenient till its not and your forced to pay them..Version: 3.46.1

Works well doesn’t payCash App works well, so well in fact I have got several friends to use it yet for some reason none of us have received the £5 invite bonus I have 4 people who have sent more than £50 on the app yet no bonus when messaging there was just excuses, overall app works well but if they want to lure people in with an invite bonus its good to actually pay it.Version: 3.34.1

More FeaturesIf you want more people to use UK Cash App We Need More Features On it innit ,Because if you using Cash App for only sending and receiving is no fun because i heard US Cash App allows direct deposit, add cash, Bitcoin Trading,Stocks And can use Cash App Debit Card for ATM withdrawal .. I think we need those features too and even more lol ..pls try and make it better and expand the sending and receiving limit for international payments and also maybe allow payments from business account international ...Version: 3.24.1

UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Version: 2.43

To customer support if you can’t log inEdit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen. Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number. Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!.Version: 3.25.1

A little confusedI know from friends in the US that the app is successful and very popular out there. So when they released the app in the uk, I thought perfect! Download. Only to find, I’m stuck in a waitlist to even be considered to use the app. I mean, what’s the point in launching the app in the UK if your not going to let people use the service? No explanation as to why there’s a waitlist, no explanation as to where you are in the queue, no estimates of when you’ll actually be able to use the app. It just seems like a big con to get people to download the app and get it to a high spot on the app charts imo. It’s like someone opening a clothing boutique and saying there’s no clothes for sale. - disappointing and a waste of time. Circle is looking good right now.Version: 2.37

Support is terrible.Heard great things for this app in US over Twitter. Tried it out couldn’t be more dissatisfied. Account closed, not activated or incorrectly deactivated before I even made a transaction. Support was so slow. After the most cursory of use and many failed transactions support even worse. They have not responded after 5 support requests over two months. To top it off, my account was recently closed (for no given reason) and still support requests go un answered. What a bad experience..Version: 2.55

WARNINGHi So this has been floating around and I wanted to warn people who might see this, if you came here because of a message on snapchat from your friends account they’re hacking you. No not your friend(they’ve been hacked and the hackers are trying to scam more people) This app has been used to scam people into thinking they’ll get money for having something posted on their story but that something is never clarified. Personally my own account was hacked and they will respond to your friends acting as you. OF YOU READ THIS PLEASE BE CAREFUL Thanks..Version: 3.4.1

Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Version: 3.28

ZERO Stars, this app is the WORSTI downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE..Version: 3.5

Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Version: 3.0.1

Always failed transactionI had to send £50 to a friend and thought I'd give the Cash App a try after hearing about in on Joe Rogan. I set my own account up all ok and then told my fries to do the same. I've tried sending this payment (using my debit card to top-up) three times and every time the transaction has failed. I contacted support via the prompt from the failed transaction and we be heard nothing back in over 48 hours. We've both had a crap experience with this and ended up just using good 'ol fashioned PingIt instead... We subsequently will probably never use this service again..Version: 2.44

Great App for ScammersUpdate 7/4/21: So Cash App gave a really fake response to my negative review saying they “We're so sorry about your experience and understand how frustrating it is to not have the issue you've been experiencing resolved. Were we able to get your original request taken care of?” …haha, it’s not that Cash App doesn’t understand, it’s that they don’t care and will do absolutely nothing to support their customers. I have tried multiple times to reach out to cash app (via app and Twitter) and each time they tell me to work directly with the scammers to resolve the issue. How about not re-victimizing people Cash App? Why do you ask people to notify you when you do nothing but make people feel even more helpless…P.S. stop copying and pasting every message you send. I have used this app for years and bought stock when they went public…after falling victim to a virtual kidnapping scam, I realized how little this company cares about its customers. The company asks its customers to contact them right away if they have been scammed and then promptly runs them in circles doing nothing. If you want a company who will be responsive and supportive, this is not the app for you… however, if you want a company who refers to their agents “advocates” but only copy and paste statements and cause more anxiety and heartbreak, you should download this app twice..Version: 3.42.1

UselessThis whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS..Version: 2.55

Great app low reachCash App really does have potential however its international reach is non existent, I've also heard US cashapp users can buy and trade bitcoin. The UK cash app really isn't any better than paypal or paysend or even our regular banking app, there are no features that are unique to it that will allow anyone in the UK to use it regularly. Remember that in terms of tech in banking UK and Europe are far more advanced than the US. We had faster payments and cashless ATM withdrawals before they knew that some cash machines where chargeable, so bringing cashapp to the US as a means of sending and receiving money will never be the same if you brought it to the UK. You need a niche feature or at-least something unique that we can not get from the other send/receive apps out here. Hope this helps as it is an honest review..Version: 3.16

HassleSo I downloaded cashapp because I thought it would be an easy way to receive payments online. But I verified my identity (like with a passport picture etc) a good while ago but cashapp is taking forever to get back to me thus I’m not able to actually receive any payments. I’ve emailed them multiple times about this but still nothing. The app itself is easy to use ( if I could be verified and actually start using it!) but the customer is below par. Quite frustrating..Version: 3.35

Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..Version: 2.30

DID NOT GET MY REFUNDWould not recommend this app i transferred my friend £50 and she transferred it back to me so it came up on as ‘refunded’ i checked the home button it said cash app sent you £5 but i did not receive my £50 back i have a receipt showing that she did refund it but the app has taken my money and not given it back 100% would not recommend. they don’t even have a number to call for a support? i’ve emailed multiple times and no one replies..Version: 3.8

Rubbish don’t get it !!I added a friend to hopefully get a free £5 and it all worked until I opened the app and found out I have to spend £50 to get that free £5 and I just thought they didn’t mention that clearly before I added a friend. So I feel like it was a bit of a letdown I wouldn’t recommend this app to someone as it’s laggy and sometimes the buttons don’t work when you tap them eg the referral button and that if you are like me and don’t use bank accounts with stuff like this it’s a bit of a let down..Version: 3.12.2

Account verificationI downloaded this app to help me process payments for an online project I’m trying to set up because most of the payers have requested for it as a lm easier way to pay . Most of these people are in the US and I can’t receive payment or send payment to any of them . I’ve been asked to verify my account which I have tried so many times only to get a failed response from the app and I’ve sent a couple of emails but no response !! No one has gotten in touch with me to even tell me what’s wrong and guess what this app doesn’t even have a customer service rep u can talk to if you’re in the UK . Fix this now !!!.Version: 3.18.1

Worst app I ever used !!I have been paid for a commission using this app, then I had to verify my identity in order for the payment to thru. It then tells me that it takes 24 hours for it to be approved, it’s been 3 days and on the 4th it tells me that it has expired, loosing the money of 76 pounds and it doesn’t give me a reason why or how to fix it. The customer service on this app is a joke, I tried to get in touch but nothing was sent back. Worst experience ever and very disappointed...Version: 3.8

Terrible serviceA friend sent me some money for my birthday and the app refused to let me access the money without verification, even if it was £20. I decided to put in the verification details and then waited for up to 3 days and it still said that the verification was still in progress. Then I wake up today to be told that the payment has expired and that the money has been refunded to my friend. There is no customer support to call, so I have to wait 48 hours for my email to be responded to and with the quality of service so far, I don’t even know if they will. This is literally the worst service I’ve ever gotten on any app and I’m happy I didn’t recommend it to my friends. This app has just been one disappointment to another, nothing good has come from it so far. I have never been this disappointed by an app before. I honestly can’t express how disgusted and angry I am right now..Version: 3.14

VERY SAD :(I downloaded this and sent a link to my hobo friend getting really exited because it said I will have £5. With my £5, I could have bought 5 small fries or 5 hamburgers from Macdonalds where my friends work. I then see that you have to send at £50 to receive the £5. This got me raging as all my friends live on the street so they don’t have £50 to transfer. Thanks to you my stomach acids adjusted to thinking they were going to get hamburger and they’re not. The acid is sad. I hate this and would rate 0 stars if possible. 🤬🤬.Version: 3.4.1

Scammers app of choiceDespite their claim that customer security is their number 1 priority, the whole app is set up that if you were to get scammed there’s nothing you can do about it. No charge back option or anything so there are a lot of scammers that use this app to run their schemes. When I contacted the cash app support about this they passed my email onto 3 different people who sent me the same copy and pasted statement. Didn’t even have the courtesy to actually read what was written. Your money if a lot safer in your bank than it is this app..Version: 3.24.1

Not well EstablishedI downloaded this app while visiting US. Am resident of UK. I entered USA as my country by mistake and because maybe because my card was registered in UK I was unable to use it. I tried by all means to Edit the details to change to UK with no success. This App has no option of editing your country. I even tried to remove and re download again and still not happening. So I have not used this App for this reason. It’s not as well established as I thought. Needs lots of improvement..Version: 2.28.1

Can’t restart the app to enter my login info after wrong email entryI got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement..Version: 3.51.1

Customer Service is TrashI needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app..Version: 3.62.2

Good But Needs International TransfersI like Cash App but it doesn’t really make sense to me to only allow transfers within the UK. I have friends and family all over the world and it would be much more useful if I could transfer money to and receive money from them. There are other apps out there which do allow worldwide transfers, I think I’ll stick with one of them until this is implemented..Version: 2.57

Don’t use this for bitcoin paymentsI used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service..Version: 3.23.1

Infuriating!!!This is the third day I have been waiting for the darn bitcoin “verification.” Zero has happened - it is STILL “VERIFYING” My friend who uses the app frequently urged me to sign up so he could send me occasional money. This is totally ridiculous. I am not someone investing and buying bitcoins and he convinced me that sharing whatever personal amounts of money using bitcoins was the “wave of the future.” Well, I am saying screw this, if just to send some money to someone it takes DAYS and DAYS and already the sign up for this part of your app was already extensive and in depth. Due to the incredibly annoying and also offensive “investigation” going on, he has coordinated with his bank to send me a CHECK via UPS. Just so you know, I have PayPal, Venmo and Zelle and have frequently used them, including using PayPal invoices for my business. The practice of Cashapp makes me want to never ever use the app. It took 24 hours to get a first response from the people with Cashapp (other than the ones who help immediately and actually both know nothing and have zero authority to do anything, including get to someone of higher qualifications). Very very disappointing and irritatingly poor business practices. And I do not plan on being quiet about this to those I know.. Three days later and the darn thing is still “verifying.” Give me a break!! Please do forward my feedback. Your team seriously needs to get its act together..Version: 3.47.1

Sending money to US peopleI would use this app more if i didn’t need to speak to my bank to send money outside the U.K. it only let me send £20 then it popped up with the message after I went to my bank to speak to them about it they said the full payment would go through but didn’t that’s the only downfall with this app.Version: 3.37

Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..Version: 3.4

It Won’t let you send internationalThis part needs to be beneficial to customers to send money from UK to International I hope Cash app are able to let users from Europe or UK to send across the globe places like USA and Others in the next weeks or months as this will definitely bring more customers to join in with this app. I’m telling you this has more potential than PayPal if you allow us to to send funds from UK to US and other countries that will be a game changer as it make no sense to say “you can send money to anyone but UK users aren’t able to send to US etc”..Version: 2.48

Used to be greatFirst I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down..Version: 3.15

Awful AppIf I could give it a zero rating I would. Customer service - what is that. Don’t read your emails, if you message on Facebook, they can’t actually do anything. I was scammed £10 (know it’s not much) but never ever received any help, just the same crap advise - don’t send money to someone you don’t know. I was buying a gift from marketplace. They didn’t look into my case of the person saying they sent me the money with the confirmation screenshot I had. They then cancelled it there end and blocked me on social media. Cash app didn’t investigate for me at all..Version: 3.27.1

Non-functioning app!It seems all of the resources are being used on the US at the moment. Why bring it to the UK if the app doesn’t work? Cannot link cards (tried 2 different ones), and when I linked a card it said the payment couldn’t be sent. Their customer service on Twitter is non-responsive, via tweet, DM, all of it. Don’t bother. You’ll just get frustrated. Stick to PayPal. At least if you get scammed, there’s a chance you’ll get your money back..Version: 3.31

Awful companyI was scammed out of £230. I emailed Cashapp and my bank, bank said it’s cashapp I need to contact, so I did... 5 TIMES! Everytime I was brushed off and told it was the bank I need to contact, when it really was only Cashapp I could try get the money back. There’s no protection if you buy something, absolutely nothing. Once a seller receives that money there’s no way you can get it back, no way at all. This person got my money, and didn’t send my product and cash app done nothing about it. This scammer is scamming gods knows how many people out of £230 or more, and cashapp is ENABLING IT. Cashapp enables scammers, for example, today there was a news report stating that this year there was 335% rise in scams through cash app, and I was one of those who were scammed .You can search this up if you don’t believe me. Even more so, there’s nothing in the app to say you should only send to family or friends, absolutely nothing, so that when you go to them and say you’ve been scammed they pretty much shrug their shoulders. Cashapp support is notorious, as it pretty much doesn’t exist. They are so unhelpful and dismissive. My advice to everyone, DO NOT DOWNLOAD THIS APP IF YOU VALUE SECURITY WHEN SENDING MONEY..Version: 3.35

Worst Refund Process & Customer ServiceWorst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone..Version: 3.58


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