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Square: Retail Point of Sale App Complaints & User Negative Comments 2024
Square: Retail Point of Sale app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Square: Retail Point of Sale? Can you share your negative thoughts about square: retail point of sale?
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Square: Retail Point of Sale for Negative User Reviews
✓ Need proper update notesSquare has been completely ignoring the importance and value of telling us what each app update includes. They use the same boilerplate text with every update. This needs to change!.Version: 6.25
✓ No recommended at allNot working correctly with the recipe printer. Customer service are untrained. Pay subscription and half function not work and compare standard pos many option not available..Version: 6.25.2
✓ Gets Worse and Worse…I’m leaving this 1-star review because Square’s servers have been down most of the day today (9/7/23) and I’ve been unable to process payments. This has cost me hundreds of dollars today which is unacceptable!.Version: 6.25
✓ New formatWhy do you keep changing my format? I find it very confusing? It’s just is not my cup of tea. I think I have an. I have a friend who helps me deal with it. Sorry I’m 75 years old and it just keeps getting harder as things change..Version: 6.32
✓ GarbageGarbage.Version: 5.62
✓ PointlessIt’s not giving me the option to accept cards, why did I spend my money on a reader when the app only lets me check out customers with cash, there’s no card option..Version: 5.88.2
✓ App is missing asian app storeApp has been pulled out the philippine apple store. any timelines when will it come back?.Version: 5.89
✓ Useless app will not be usingTired to sign up and verify my identity to take card payments. Gave them my drivers license and medicare cared and then they said i was not approved to make card payments. Useless app and will not be using this for my business as i can’t do card payments. (the reason i got square) thank god i didn’t buy the reader yet...Version: 6.3
✓ Unfulfilled ExperienceRetail Point Of Sale. RETAIL. POINT OF SALE. Why does an app, specifically named “Retail Point Of Sale”, default to a menu for order fulfilment options ON EVERY ITEM, FOR EVERY SALE. The clue is very much in the name - this is meant to be for retail sales, at that moment. I can’t believe I have to specify that every single item is for an immediate sale when I add them to the order - if a client wants to purchase 5 items, it takes a minimum of 5 taps PER ITEM to get them in the cart - and that’s without factoring items sold by weight. Have an option to change the fulfilment settings of orders, that’s fine, but by default it should be assumed that an item sold via a RETAIL POINT OF SALE app is being sold in store..Version: 6.22
✓ Latest Update has IssuesSince the last update, my mobile app is not syncing w online product library as it used to…stock photos not importing to my site if uploaded from retail app - holding up business, please fix!.Version: 5.72
✓ Square,why did you deactivate my account?So I don’t usually write reviews but seriously square?? My business is just starting to get off on its feet and I went to withdraw money and you deactivate my account??? How is your decision final if you haven’t contacted me to try to fix the issue. I suggest everyone who is thinking about getting square for their small business to look elsewhere. Who knows when they will release my funds. Please learn from my mistake..Version: 5.95
✓ Only get to try it once in a lifetimeI tried this when it was first launched, and was not impressed last week I thought I would try it again, was told I cannot have a free trial as I have already tried it once, still not impressed..Version: 1.7.4
✓ Beware of SquareOur small general store used Square for 18 months with not one instance of a card dispute or chargeback. Received an email one day that our account was deactivated for violating their policies, but no specific infraction was listed. Apparently they can just cancel you at their whim. We were unable to reach anyone by phone and a follow up email response stated they could not give a specific reason. We now use TransNational Payments and have great customer service and lower fees!.Version: 5.60
✓ ScammedI have made several attempts since March 14th, 2023 to have a support representative contact me regarding a paid invoice and bank transfer that was pending transfer to my account and now is no longer showing in my activities My account had a suspicious bank account appear AFTER an invoice was paid and now I have NO way to get in contact with a representative to track where my money went. This isn’t the forum nor should I have to come to this drastic measure! I have emailed and waited beyond the requested 24 hrs. Spoke with the chat robot with no resolution and I need assistance. Please assist.Version: 6.12.1
✓ AwfulAwful customer service. Couldn’t get any help..Version: 6.0
✓ Not legitAccidentally downloaded this app and tried to delete it as I found the original square app I use.. problem is i cannot remove this app off the page of my original… looks scam looks not legit.Version: 6.4
✓ Deactivates Your Account on First Use!After first trial use, following the tutorial I get an email saying my account has been deactivated. Called them and still no answer as to why, they hide behind ‘we can deactivate for any reason whenever we want’ STAY CLEAR OF SQUARE!!.Version: 5.91.1
✓ Issues With ReturnsSince the new update, the returns option no longer works. Every time you try to process a return, the system says update required. But I have updated all software to the latest version of Square, yet still, I am told that I cannot process returns until the update is installed..Version: 5.64
✓ Lost use of pdf functions since the last updateOnce the latest version was installed we can no longer use the download invoice function. We used to be able to print the invoices but now the invoice opens and you can’t do anything. You have to force quit the app to go back..Version: 5.92.2
✓ Still haven’t fixed the favorites issue.Unfortunately unable to edit favorites in the new user interface on iPhone. Have to revert back to the old ui..Version: 5.95
✓ Unreliable at bestSquare readers and scanners replaced multiple times in the first 12 months of being open. Software regularly updated during the Christmas holiday which is extremely annoying..Version: 5.79
✓ Microphone??? Why?My phone doesn’t have a headphone Jack so you don’t need access to my audio. Fix this, I’m not giving permission..Version: 6.6
✓ Purchase ordersWhen creating a purchase order on the iPad, maximum items don’t show up, let’s say you have a Cabernet Sauvignon section and you have 200 of them, only 100 will show up, rest will not..Version: 6.35
✓ Expected MoreI hope they are still working on more bugs. I expected a lot from this app especially for it being for retail businesses that have a lot of inventory. We have found a glitch in the system that we had manually put in an item that have three sizes which we made as three variations. The barcode was not working even though the numbers were entered correctly. It is very frustrating for a business to trust that the information is getting inputted and then it doesn’t work!!! I hope they listen to what there customers are saying!.Version: 6.27
✓ OK, With Voiceover AnnoyancesI use Retail for iPad with voiceover active. Square works well enough for me to run my store, but it has some problems, and those combined with Square's not so great accessibility policy irritate me greatly. Elements formatted as lists won't read aloud with voiceover. A good example of where to find some of these are on the pages listing hardware for sale. Items with multiple options aren't sellable with voiceover, if items are sold manually rather than scanned at the register. The screen to select which option to sell won't come up at all. Square's policy on accessibility bugs wastes hours of time, each time a new issue comes up. They will not look into it until the app user, in this case myself, contacts Apple and has them confirm that the problem isn't an issue with the screen reader itself. They require a chat transcript and ticket number in order to consider looking into accessibility bugs within their apps..Version: 6.36
✓ Lack of SupportWe cannot get our account manager to ever respond. Once they have you committed, you’re just a number. Also, during the sales process, they tell you they can give you any report you ask for but something as simple as “sales by supplier” cannot be generated..Version: 6.36.2
✓ Does not take Sales OrdersIf your business does special orders for customers, don’t get this software. The software has no ability to take deposits on special orders. They force you to email invoices that square charges you extra for. Your customers will only be able to pay balances online and not in-store, which is ridiculous. Also, entering new skus “items” is clunky and time consuming. They do not use a size matrix to enter inventory. Shoe stores beware..Version: 2.7.3
✓ BuggySince most recent update, USB scanner not working properly. We have to close app and restart between every transaction to get scanner to work. Have uninstalled & re-installed scanner to no avail..Version: 6.18.1
✓ As soon as a better alternate comes I will leaveI’ve been a Square customer for over 11yrs and in the last 3 yrs I have received nothing short of terrible customer service, terrible product and no one who is willing to work with me. Almost every other month service goes down on Saturday’s which is our main day in retail. When I’ve called, either I’m Told to “restart” the device or just wait out their technical mishaps. After all the back and forth, I was given $3000 in free Processing. This is a multi million dollar Company that formed its back bone on small businesses like mine and today is giving me the worst service..Version: 6.1
✓ Extreme Poor Customer ServiceDo not use square! First of all trying to speak to anyone is extremely difficult and who has all day to sit on a phone and wait to have your call answered and then when I do get to speak to someone I can’t understand them! For months and months my bank account keeps coming unlinked to my Square account and Square is unable to correct the problem nor do they care! I’ve been on the phone numerous times and it’s like running around in circles! I’m just so frustrated and over it all anything that causes this much stress isn’t worth it!.Version: 5.81
✓ Taking Inventory is a NightmareThere’s a huge issue with the items tab that makes taking inventory a headache and a half. Whenever you exit an item page it snaps back to the top of the screen, forcing you to scroll down to your position after correcting each individual item. Furthermore, in larger categories, it will randomly snap to the top of the screen while scrolling down making it even more of a nightmare to deal with. Most of the rest of the issues I have with the app are negligible inconveniences, but this is something that seriously needs to be fixed ASAP..Version: 6.36.2
✓ BewareWe are a local store and just woke up to the news that our account is Deactivated out of nowhere, no customer service no answer, no even one dispute or charge back on our history! Stay away… shame on square.Version: 6.10.1
✓ Powerful but a bit buggy on occasionRecent upgrades have made this frustrating in some ways especially on Retail a register itself but some of the same bugs have carried over.Version: 5.66
✓ Not a happy customerI love what square has to offer, but also hate the lack of basic functions from my POS. I can’t even print barcodes from my dashboard (because I am in spain) what a joke. The customer “rewards” option is only available in the ap (not on my POS). I have spent hours calling/emailing. Finally I just have to accept it for what it is..Version: 6.15.1
🙂 Square: Retail Point of Sale Positive Reviews
Square: Retail Point of Sale works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Square: Retail Point of Sale.
⛔ Square: Retail Point of Sale Problems
