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Epic - Kids' Books & Reading App Complaints & User Negative Comments 2024
Epic - Kids' Books & Reading app received 84 complaints, negative comments and reviews by users. Have you ever had a bad experience using Epic - Kids' Books & Reading? Can you share your negative thoughts about epic - kids' books & reading?
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Epic - Kids' Books & Reading for Negative User Reviews
✓ Very unhelpful but great ideaMy little girl who is 12 loves reading. She also wanted a kindle Oasis so she could read numerous books whenever she wanted and I said no . A couple days later though I saw Epic on an advert and proposed the helpful app idea to my daughter so we downloaded it as what I got from the app it was completely free. When we created the account it turned we had to pay after a free month. I think the app Epic is a great idea but for parents like me it’s unfair for us and our children who want nothing more but to read. To improve the app I would make it free all round..Version: 3.26
✓ BooksI don’t like the update where you can only read 1 book I don’t like it at all! And I don’t like the books where you can’t read and need to buy something to read it I like the old epic! :(.Version: 5.39
✓ Something needs to changeI was about to get this app, since it says that you can read for free and doesn’t mention anything. I read all the reviews as it was downloading and got pretty disappointed... I was going to use this for my nephew who is still learning to read, since he’s behind. But all I got was that it isn’t free and won’t let you use it unless you do a free trial or pay. I immediately deleted the app and was very disappointed 😔 Sorry that this is long but it needs to change because it’s only reading.... And people might not have enough for this. Thanks for reading I hope god helps, please change so people can use it more..Version: 3.46
✓ Uhm sort of okSo i really like this app! I use it for finding books when im at school, but one thing is i have to pay to read at home and now theres even some books i have to pay to read at school which is kind of unfair, i get that you also need money to support your company but could you at least keep some books to read that doesn’t have you to pay? And maybe you should add a age feature or book genre. I know you already have these features but i have some ways to improve them! Such as maybe if you were 15 reading epic most of the books are for kids and you cant find many horror books that are actually really scary so thats were the age feature comes in the 15year old can select its age and then it can browse from the more mature books! Thank you for listening and i hope you add these features soon! If you have any questions you can always ask! I hope the epic team is doing well.Version: 5.74
✓ Not Great But Good.I personally loved the app but I think that the limited reading and only being aloud to read half of the books on epic should be removed..Version: 3.64
✓ Well..Epic is a great app! Full of educational books and videos! Great to use at school but at hime it’s a different story… you have to pay a crazy amount of money and it’s kinda annoying. I do understand it’s a bit of a business so you can earn money but. I love reading the books on there! There is so many interesting things to do! Like listening to audio books, watching videos or simply reading your favourite comics or novels! I enjoy using this at school but I can’t use it at home. Great app but a few glitches for me, at home I try enter but it’s kicks me out. It’s no like I can read any books at home but that doesn’t matter! I really admire this app and think it is wonderfully awesome! I recommend this app to parents for there kids to use at school! Teachers should also use this for there kids at school. Pricy at home but heaven at school or if you have a payed account..Version: 5.45
✓ CrashesTried contacting support, they said they fixed the bug but now it just spins and spins and won’t let me create an count. Very frustrating. No good..Version: 3.64
✓ Payment taken but still no accessThe app itself is great, if it works. But if it doesn’t you’re in for a bad ride... We paid for the Unlimited access and our subscription was confirmed by the Apple store two days ago. Yet two days later we are still unable to access the unlimited version and can only access the free version (only 10 minutes a day of reading and not all books). We have contacted the Epic! Customer service team but two days later still no contact with us. We’ve received an automated email saying they’re busy due to COVID. There’s something seriously wrong with an app provider that still hasn’t sorted its customer service a year after COVID started... All in all not happy and if we don’t hear back from Epic! In the next 48 hours I will contact our credit card provider to have the payment reversed and report them..Version: 5.3
✓ I was about to use it...I was about to start using it on my phone until I saw that subscription... I use it in my school all the time and didn’t like it because the level was way too low and so I was stuck with baby books which is one of my pet peeves. I just ended up scrolling for books for older ages, but they never had any. I just wish that you could adjust your reading level by yourself because my reading level is eighth grade but I’m reading about first. I ended up looking up the app on my phone just to see how it was to be able to choose your level, and I realized that my library teacher thought it would be an amazing idea to make all of the levels for babies so when fifth grade came along, all we had to do was look at random videos of slime and stuff. I was going to ask to use RAZ-kids, but she said ‘strictly epic’ so now I'm doomed. I know that you can use the search bar to change the level, but that never REALLY works. It just changes you to the highest level for your grade, which is about second or third in the app. Also, you have to pay for it and lots of people cant cancel the subscription. I know I'm going to get put in critical, but I honestly don’t think it matters right now. I should’ve known....Version: 3.44
✓ ProblemFirst of all, overall epic is a great app, there’s just some issues that I think you could fix that’s letting it down. Problem #1 Every time I click into my account it jut freezes on the epic loading screen, so I restart the app to get in and it’s quite annoying at times Problem #2 You know the unicorn avatar? Yeah, I read (for now probably more later) 101 books and it’s not giving me the avatar or achievement Problem #3 Well, this one makes me and my friends laugh, and it’s not much of a deal, but I just wanted to point it out. When I change my avatar picture, I click on a loaded one then I start clicking on ones that aren’t loaded yet and the loaded character just lengthens 😂. Problem #4 Okay, so one of my classmates changed my avatar (ONCE) and so I changed it back, but the next time I come it doesn’t save. It’s quite frustrating, so please fix that..Version: 3.31
✓ It was good until this happenedFirst of all when I downloaded it everything was free except some books which I understand but only allowing one read a day is a bit little if you ask me. Secondly, ine day I wanted to read a book but got a very shocking message saying it wasn’t free anymore. Like first you give me one read a day and then now I have to pay just to read on a app. Like it is ok if you have some books that cost money but now everything cost money. Sorry if I am being dramatic but I just want to read.Version: 6.8
✓ Good books and bugs.This is really not a good a good reading source for any older readers such as myself. Best books on here are the wings of fire series, it says that it is 8-12 age rating but I’d say more a 10-14. That’s just a suggestion to maybe rethink some of the age ratings and add some tougher books to read, some people in primary school can read age 16+ books so add better books such as the Harry-potter series (if you can get the rights) the Lord of the Rings series and other books. Also, I’ve had an annoying bug in which Epic stops playing my audiobook after 20 seconds,only happens when reading Wings of Fire 8, hope you can fix these issues. From, Some random dude on the internet who likes Wings of Fire and anime and also plays an instrument and wants to be a doctor and loves reading as well, I realise I made some weird life choices when I was younger..Version: 3.57.1
✓ I don’t get it…Get Epic is good but I don’t understand why I should have to pay to read most books, I get that there are some books that you can read for free, I mean, can’t we just read all the books for free, also I know that during school hours it’s free but…y’know if it’s free for 6 hours a day then why not just all day? This is just my opinion so don’t blame me if you like epic more and I’m not writing a great review..Version: 5.18
✓ Crashing All the TimeI got subscription for the year. Content wise app is ok but from stability point of view it is worst. App crashes too much all the time loading and loading. There is no option to signup for kids, kids have to use same account (parents one)..Version: 7.6
✓ It’s good but I have suggestionsI love the I survived series and the weird but true series but I use the school’s version which ends at 3:00 and I actually have to read for 40 mins everyday after school and I can’t use it for my homework because it isn’t free. Also the free version is only 2 hours a week? That isn’t very fair especially because you lock all the good books anyway so only giving us two hours free for the whole week is a little excessive and you should at least unlock a few more books that aren’t just made mostly by epic. I also use the I survived books for some of my informational essays and I can’t do research with those books at home because they are locked. Kids would use epic all the time you should give them a better option for that and include it in your school account. I get you need to make money but just do ads every once in while like a lot of other apps do. Those are my suggestions, I still love epic but please really consider these things. Thank you..Version: 5.46
✓ Worst reading app EVERWhen I first got epic! I was allowed to read any book, now they need subscriptions! I can’t read any of my favorite books! This is the worst app ever. DO NOT GET THIS APP! THE DEVELOPERS ARE MONEY THIRSTY PEOPLE!!!.Version: 5.28
✓ How I like epicIt has boring books and I would rather read a real books.Version: 3.57.1
✓ Constantly losing access to the unlimited subscription I have paid forReally unhappy. I paid for unlimited access, and this renews every month. It’s paid automatically yet every single time, I lose close to 2 days access as it apparently takes 2 ENTIRE DAYS to register that I’ve paid and allow me access again. This month was even worse, it just hasn’t allowed us back in and my kids haven’t been able to read the books they were reading all week. Really unhappy about paying a premium price and then not having access to what I paid for regularly. I have written this review because I cannot find a single place on your website or app where I can ask for help. Which is ridiculously bad service. I can understand not providing support for free subscribers, but I am paying a hefty fee monthly to have this app accessible on my kids iPads and you can’t even give me a measly support email to ask for help when the app is not working. I’d really appreciate my concerns being addressed. At this point I have switched from monthly to yearly subscription to try to fix the problem and we still don’t have access yet..Version: 5.1
✓ 😠It doesn’t works, I try so many times 😤.Version: 3.65.1
✓ WhatHi epic is a great app and I love to read books on epic but I have finished 102 books but I still don’t have the badge for 100 books and I also have got the book lover badge but I don’t have the frame on my avatar in fact I am level 19 and I have one background zero anvtars and one frame which is the plane White one the thing is I had such cool avatars backgrounds and frames but I lost them all when I got up to level 14 and so I am really hoping you could give me all my profile items back and I am also hoping you can make shore I get all the badges that I have earned because I work preferably hard on epic..Version: 5.36
✓ Unhappy 😢I used to use epic at my old school and it was so fun that I decided to download it at home. Oh how wrong that was. You have to pay lots of money for one month😭 I think it’s a good app you just need to add a limited version for kids who like to read. Thanku for ur time. From Lily!.Version: 4.6.1
✓ Parents beware!I am no technophobe, but for the life of me I couldn’t figure out how to setup a personal subscription as well as have a school account login separate. I tried to work with support but the instructions were not helpful. Forgot about it and today I get an email that my subscription has kicked in! So, I frantically try to log in and go to my account but it keeps trying to log me in. I send off a support request, and go back to the site then suddenly, the subscription shows up. I canceled but, too late I have been shafted for a months non usage..Version: 5.43
✓ $80-$120 / year$80-$120 / yearly if your child wants to read more than one book per day 👎.Version: 5.29
✓ TimersEvery time I go on epic it has to be early. Why,You might ask? Because every time after 3:30 or 4:00 (exactly on the dot) it kicks you out! If you don’t want that you can go to free epic. The only problem with that is that you only get picture books. Also, when you go onto epic free you only get two hours. Then it says your time will be renewed. That never happens! If you want epic unlimited you have to pay seventeen dollars for three months. Also all of the good books you could get for free at the library or a book sale for cheap. The only good part about epic is that it has books for all ages. It has audiobooks, chapter books and picture books. It also has places to put the books you like. If you klick on the little heart you get your favorite books in one part. That is the only good parts about epic. It may seem that epic is all good but honestly it not. I went onto epic and it won’t let me onto my school account. Now I can’t read any of the books my teacher sends me. Epic was so much better last year. I set my expectations high and I was not pleased. I honestly don’t know what the programmer thought when they changed epic. I am very disappointed ☹️. PS the help site does not work at ALL!.Version: 4.95
✓ CrashEpic keeps on crashing.Version: 5.98
✓ PoorThe choice of books isn’t great (vast but low quality and with huge gaps), the search function (and the way it uses filters) is a disaster and it’s a pain turning pages. The controls are incomprehensible too. The levels and points are incomprehensible, but encourage ‘page flipping’ rather than reading, and some of the badges are bonkers - who in ther right mind encourages young children to read on a screen late at night? All in all a pretty poor app a kindle is a better way to go..Version: 3.57.1
✓ Terribly DisappointedLiked it at first but no option to cancel. Tried to cancel for 10 months without any response from the company. I had to work with my credit card company to block their charges. Very interesting how they contacted me immediately when they couldn’t charge me. Very disappointed!.Version: 3.62
✓ Great app, but it needs some things redesignedThe app needs a dark mode. It’s used in the evening quite frequently so it would only make sense to have a dark mode. When reading a book, it’s difficult to end the book or back out of a book because the touch feature that brings up the options in the blue box at the top isn’t very responsive. It gets hung up or is delayed when you tap. So it makes the app less snappy and can be frustrating at times. The word highlighting is a great feature, but the kind where the word grows large and has a flashing blue circle behind it is very distracting. There is no way to turn that “word definition” mode off. Everything that the app can do, including the features you can control while in a book, should be centralized in the settings page. That way you can customize the app to work how you want it to without constantly having to turn things on or off from two different places. Categories need to be broken out of the home page. If I want to see a huge list of bed time stories I should be able to tap “bedtime stories” and it should take me out to a big list of nothing but those types of books. Right now it’s daunting to side scroll through tons of books on one line. Kind of like how streaming platforms have categories for genres of shows and movies and you can look at them individually to choose something from a narrowed down list..Version: 5.97
✓ Please read thisWish is a really thoughtful app and is great for me to read. I’m 10 years old and I came here because it was the only app that said it was free to read books on there. I created an account for me and my 8 year old sister and it was telling me I had to pay to read. I hope that this changes because the majority of reviews that have been written were very angry people. I know you are making a company out of this and I fully respect that. But people have came here because they have been told you can read for free. Is it possible that can be changed?.Version: 3.27
✓ Not thrilledI’m in the first few days of subscription, and wondering if I’m missing a better way to search? It’s horrible! Literally the poorest search function I’ve yet to experience. Can’t type more than one word without getting hundreds of irrelevant results. Clicking on Boxcar Children in “popular series” offers only three books, although 60+ are available in epic! The series I’ve looked at are completely unsorted, making it very difficult for children to use those independently if they have a continuous story from beginning to end. The thumbnail view, even on large screen tablet, can’t be zoomed, so subtitles and numbers within series are not readable. I attempted to create collections and assign to my homeschooling student, following the directions on epic’s site, but “My Library” is missing entirely, so can’t get past first step. I’m using the app on iPad Pro. One good thing is children can comfortably browse featured items, although I’d love to adjust what’s there since my child is mostly reading Halloween titles (in mid November). The library definitely has liberal leaning options (ex. several books about Ruth Bader Ginsberg and Big Bang ‘science’) but none to be found leaning conservatively after much searching. I’m disappointed that so few Caldecott books are included. Also lacking unabridged classics. There is no shortage of Twaddle. Not sure this is anything I expected or want to pay for..Version: 4.8
✓ Used to be goodThis app used to be a really good app but because of the new update it’s turned into a really bad app. The app it’s self is very expensive and to only get to read one app a day dose not make any sense. My school used to use this app but everyone also had to delete it because of the update. I think that kids should be allowed to read what ever book they want, my favourite book has been turned into a book that you can only read with epic unlimited. The same thing has happened to a lot of chapter books, you will be able to read book 1,3,4 but not 2 and 5. I do not recommend this app unless you want to pay at least $100 per year for only one book a day, only being allowed to read certain books and more..Version: 5.29
✓ CrashesI signed up for the free trial and then went to create an account but the app keeps crashing as soon as I pick the “parents” button..Version: 3.63
✓ Doesn’t workWhen I sign up, it just stays stuck on the “buy premium” it literally doesn’t even have an X, I feel it would be a great book reading app but like fix it..Version: 3.63
✓ DisappointedThe thing is I don't know what epic is like because I downloaded the app but you have to pay to read the books which i was really upset about because it didnt tell me I had to pay and this was a disappointment because I love reading and i was really excited to read on epic the reason I am most annoyed was because their was nothing to tell me that you had to pay because now I just go to the library which I aways have but i thought that if i could read on epic we wouldnt need to travel in to the other sideof town just to go to the library 😤.Version: 3.20
✓ Book Girl review :So I downloaded this app in hope of reading a good book. So I set accounts up for me and my sisters and then it asks me to pay something like £54 a year just to read a few books. Seriously I just want to read book and you have to pay £54! I mean because people are in lockdown can’t you make it free. People are really bored and I used to rely on my reading to keep me entertained but during lockdown I finished all my books on my shelves. Plus I can’t get out because I’m in tier 4 so this app will be a lot more useful if the books were free adults let alone 10 year old kids like me don’t have money like this after Covid-19. By the way if I could not give this game any stars I would give it 0 but it doesn’t give me a choice..Version: 4.93
✓ Epic Review 📒Epic is a great app! I love using it and it is fun and interactive! But their are a lot of downsides... Like the range for example! I want to read a book Goosebumps for example but it’s only an audio book! Big Nate is one of the only book series on their! Not a very wide range. Now the finish button! I love pressing that finish button at the end of every book! Well most books, I am a fast reader so when I get to the end of a book it says I haven’t read for long enough so no joy their and I don’t get to level up! One last complaint for today, the profile pictures! I don’t know if it is only my iPad but I only have like 5 characters to choose from! I really hate it and I have such a bad profile! Epic is a great app especially if you like Big Nate but I reckon save your money you don’t really need it..Version: 3.31
✓ TerribleNeeds a subscription.Version: 3.65
✓ Very goodThis sucks.Version: 3.64
✓ UpdateSorry for a second one it is horrible (as seen in the last one) but I have spotted a dupe glitch where if you complete a book and then skip to the end after completing it then you can complete it again. Please fix so I won’t sue you. Thanks!.Version: 3.64
✓ Epic is not exactly how it used to be. (Subscription purchases..)Hi, I’ve been using epic for quite a while. mostly in school because they allow it there. Overall epic is the best reading app for kids, although I’m kinda upset, I just graduated a few months back (not from collage.) And I wanted to try this app again because I haven’t been on it in a while. so signing in was same as usual. But the subscriptions were everywhere and I was very confused like, “they didn’t really have this when I was in class.” So I wanted to finish a book I read in class. It was unlimited? I was so confused because the wasn’t unlimited at school. I probably know why, because the school must’ve logged in everyone so everything is free. But why is that when you at home it’s not free-? Another thing that really gets me upset.. you can’t even finish a book until tomorrow! The people who really really want to read can’t even read it all! I deleted the app, this is not how I expected it to be. Thank for taking time out of your day to read this!.Version: 5.68
✓ Why isn’t there an ‘X’ buttonI downloaded this and made an account but then it gave me a free trial but I didn’t want the free trial I just wanted to get off and read the books. All I wanted to do is read books but all I did was trying to get off a free trial offer that I didn’t want. Didn’t get to read books AT ALL 😔 I’m so disappointed 🙁 I was so looking forward to spending hours on Epic. I’m going on a plane soon and I wanted to download this so I could use it. I tried deleting it because there was no way out of the free trial offer. Then I went into my account I made 1 more time and the offer came up again. There’s some people out there who don’t want a free offer you know. Why can’t there be a place where you can make a child account not school account because my school doesn’t use EPIC. I just want to use it at home and make a home account. The kid accounts are just for school use. I tried making a parent account but like I said “It doesn’t let you out of the free trial offer!” I’ll never get to explore books on the internet again! 😭.Version: 3.25
✓ Great app but unusable now without signing up for trialUpdate: Epic sent an email to Epic Basic users notifying them that Epic Basic is ending “soon” (no date was provided in the email). So maybe that partially explains the push to sign up for the 7-day trial. It feels like Basic is already being effectively phased out, though, and it would have been nice to get an announcement ahead of that. It would also be nice to still be able to access my child’s profile and send book recommendations for when my child is using Epic during the school day and continue to keep my child’s existing profile attached to his classroom account from year to year. I’m not sure I can do that anymore without being a paid subscriber. Too bad. Original: We’ve been using Epic for some time now. We aren’t currently able to do an unlimited subscription, but 1 free book per day serves us well. I was trying to check my child’s profile to track reading minutes, and there is a screen asking users to sign up for a 7-day trial. There is no way to exit this screen in the app (on the website, I can delete a few characters from the url to exit that screen, but not in the iOS app). So the iOS app doesn’t work at all without signing up for the trial. Please change this..Version: 5.86
✓ Bro…We literally have different levels of speed in reading. And also, you can cheat in quizzes. Please do not let us see the answers before the quiz is done. And I had to not do my epic unlimited and you can’t do ANYTHING! Don’t recommend. Other apps will help more. Seems like you guys are just begging for money because your too lazy to earn it. the good reviews for this app is all created by the devs or bots. Don’t believe anyone would like this app. Truly horrible. NEVER INSTALL!!! I HATE THIS APP SO MUCH..Version: 6.98
✓ Why I gave it two starsSo when I bought the app I thought it would be free as there was know description so I went to go read a book and found out you have to pay I was exited to know that there was something you didn't have to pay but then it said I had to pay I thought they would have put something there so you know before you get the app that you have to pay I was very disappointed because I was really looking forward to using epic but if paying is not a big deal for you I think you will love this app x.Version: 3.37
✓ This app sucks.When I was trying to sign in, I had to spend 1 HOUR trying to just activate my account. THEN, It changed the price for premium from 69.99, TO 100 FREAKING DOLLARS. I am very upset. I wish I could rate this 0 Stars..Version: 5.42
✓ Pay for use during lockdown? BooOur kid’s school is using Epic! So the class can all read the same books during lockdown which is amazing! But what is disappointing is that my voracious reader has now read so many books (because he can’t go to school or the library) that he can only read one a day unless we pay. And if it weren’t lockdown and he still wanted to use it all the time we would pay, but I think when countries are in lockdown there should be a bit of leniency..Version: 5.24
✓ Books do not even load half of the pagesI can’t even read without the page loading thing. Every time I have to skip the pages that don’t load and skip half of them. Infinite books, indefinitely low quality..Version: 3.65.1
✓ U have to pay for it!!! :c D:So I wanted this app called (as u should know it already!) »Epic!«. I wanted to read books while my breakfast and I had to pay. But my mom said no. I’m am very sad,disappointed.😞😞 I tried to get off it and it wouldn’t let me. Oh and also the ad said “a free platform for kids -2 to 12!”or something like that… I recommend this app to adults who have the money for the membership each month. Like seriously $7.99!?! Epic please make it to like 4.99? At least for the other BIG readers out there who haven’t got the “7.99”... I don’t recommend this app to people who haven’t got the “7.99”. Epic like I said. Please make it a bit lower or even free!!! I know u get a free “30 days membership”! But at some point please make it lower or free... From: the able family..Version: 3.49.1
✓ No option to cancelNeed to cancel due to no interconnection to homeschool during covid period School classroom cannot be connected with it so I had to go with another purchase For $10.99 So need to cancel this $7.99 subscription There is no option to cancel.Version: 3.58
✓ Needs somethingI don’t know what to say I just don’t know what the problem is but I’m telling you that app is missing something.Version: 7.4
✓ Parents: Be CarefulThis app is great in many ways, but be careful, parents, because little children will easily run across books or watch educational videos that are terrifying and full of catastrophic events and scary facts from history. For example, my children at 6 and 8 years old read about and saw horrific images of victims who died in the volcanic eruption in Pompeii. They also read about the ancient culture of the Incans including how they did child sacrifices. Completely inappropriate material. And the “Colossal Questions” video series- while it is really fascinating with some good titles, but include titles such as: “Will a meteor crash into earth?” or “What will happen when the sun go out?” or “When will the next super volcano explode?” and these are all terrifying things that no child needs to be worrying about. These things gave them nightmares and some of the things were so scary they didn’t even tell me about it until years later. That is what is prompting me to write this review tonight -years later as I am talking with my daughter about things she read several years ago. They still talk about it 4 years later. There are many great books about topics that my kids loved, but then there were also these completely inappropriate books accessible for really small children. Make sure you look around and know what your child is reading or videos they’ve watched -there is a video and book history you can look at but it only saves about 15 of them. Be aware..Version: 6.98
✓ Good app but has a few problems...Epic is a good app to use at school, and has a lot of great books. But one problem is there isn’t a wide variety of books. There are lots of great books, but the most popular books that children like to read aren’t in there. Another problem that is really bugging me is that you have to pay to use the app at home. You can use it for free at school, but at home after school hours, it says you have to pay. That is the main problem. Please, if you would consider adding more popular books, and making it so you can read at home for free, I would rate epic 5 star. But right now, it is around 2-3 stars for me. Ok I sent this, like, a day ago, but seriously PLZ fix this! I HATE that I have to pay to do epic at home, and I REALLY wanna read on epic at home, cause at school we don’t use it so much cause my teacher sometimes thinks it’s trash, well, it is! Like, what a scam! I wish it would be free at home, then it would be a 4 and a half star for meh! But right now, the ratings are in the toilet. So HOPEFULLY, you fix your app to make it free, and then I would rate it good ratings, but right now, EPIC IS TRASH! No answer...........no answer......no answer.......*sigh* plz plz plzzzz make it freeee! :(.Version: 3.55
✓ We need to talkI have used epic a lot it is cool but it needs more books I got bored so I started to listen to the audiobooks wings of fire on epic which are cool and I am n the 11 book and I am really sad because it has stopped working 😭. I can’t do anything about it really annoys me but also makes me sad 😔 . Pls fix this problem it has only been book 11 although sometimes the other books did stop working but they came back but with book 11 I can’t fix it. Pls pls pls fix it I like epic but this is just so annoying..Version: 5.38.1
✓ I hate epicAfter 1 month I had no access.Version: 3.64
✓ Not getting unlimited access even though I’m paying it!I’ve now sent 2 emails asking what the problem is. I’m current until 1st Oct 2020 for the Unlimited package. There are books padlocked with the word Unlimited in the corner. This has only been an issue for the last month to my knowledge. Other than the above, the App is easy to use & I know the kids are safe exploring books that do not have questionable content. This is very important to our family who is currently home schooling in Melbourne, Australia under strict stay at home Covid lockdown conditions. I’d really like the kids to have the full access we are paying for though!!.Version: 4.1
✓ Don't subscribeI have repeatedly tried to cancel after no longer needing this service and have also contacted the support team when being unable to. I receive generic replies with instructions on how to but they don't work as I have advised them. NOW I HAVE TO CANCEL MY CARD A shame because it was good while we needed it..Version: 3.58
✓ I know not many people are going to see this but it is very important and needs to be changedMe and my sister have epic in the same device and we have our own accounts. During online learning our teachers would tell us to use and so we had to log out and go into our own accounts, but that’s not the problem. Apparently we logged out too many times and now epic says I need to make another account and not a school one, so I can’t even do my work anymore. Please change this, and I think this is only fair if I put a review with 2 stars..Version: 5.23
✓ Not that good anymoreThis app used to be good it used to be free all they want is money now I bet.Version: 5.38.1
✓ Can’t log in and cancel free trialRegistered an account, give them my payment information and subscribe it on their website, but can’t log in whether from website or app. Worry about after 30 days still can’t log in and start charging me..Version: 3.65.1
✓ DO not DownloadI am saying to not download this because in the add it said that you don’t have to use WiFi and that it is free but none of those things are true you have to pay and you need WiFi it is a SCAM do NOT download it asked a lot information and now I am scared if I find out who made that app I will start a war so if the people who made this app doesn’t want that to happen delete it from the App Store I was so disappointed it also could be like a hearing app or a stalking app it takes a lot of information you have to do your real name I just wanted to RED😭😩😩😭😭😭😭😭😭😭 I hate the person who made this😒 HATE.Version: 3.51
✓ Will not open now that I’m paying monthly GrrrrNow that I’m paying the monthly subscription for Unlimited, the app will not open when my son wants to use it. Every evening around 6:30pm, he wants to listen to an audiobook and it just sits there, the Epic logo pulsing, and never opens. “Instant Access” it is NOT. I will be cancelling my subscription if this continues. I am not happy. Grrrr..Version: 3.62
✓ Sounds GoodThis app sounds and looks really good actually! But I think it’s not very fair that you have to do a 1 month free trial and then £5.99 a month, I know it’s not much money but I don’t think you should have to do a trial. It would be good if you could put an X in the corner then, you can choose to use the app without paying. Some people definitely thing this app is Epic! But I don’t think I do! I will think it’s epic if you didn’t have to pay though. Please look at this so it can be changed, Thanks!.Version: 3.43.1
✓ Just another shady subscription serviceEpic books itself is “OK” for kids. The book selection is mediocre. But their sneaky auto renewal is what gives them a 1 star in my opinion. You have to physically stop the auto renewal instead of opting into it. If you try to cancel once they have dinged your credit card for another annual subscription, they won’t even partially refund you. Not worth the money or hassle at all..Version: 5.41
✓ Library is terribleALL THE BOOKS ARE BELOW LEVEL THAT THEY SAY THEY ARE. Literally no good books on this app. Everything is for preschoolers or is insanely boring beyond comprehension. Like I’m not even joking there are NO YOUNG ADULT/TEEN FICTION BOOKS LIKE CMON!! :((((( It’s just not worth it when the worst book in my public library is better than epics best book(which isn’t very good). Anyway why pay 10 bucks for under level books when most towns have a public library and most schools have a school library for the kids. Any adult would DIE OF BOREDOM on this app......its basically the typical kindergartener to the advanced 1st grader who would like this and that’s about it. All in all its WAY to expensive and doesn’t even have decent books. Like its one thing to not have every awesome book in history, but at least make it decent. Epic the not at all epic app, absolutely failed at that. Your wasting 100 bucks a year to download this and the school subscriptions that schools pay for? Those dont even allow access past school hours. Why? Just more classic lameness by the not-epic. Lol bad joke sorry. Anyways bad underage library, too expensive, and its boring. Thanks for reading! Bye..Version: 3.45
✓ Reading ONE book a day.I have had epic for about a year. And they had a new update that you can only read one book a DAY and I did NOT like that. I really like epic but reading one book a day? Really? And I do not want to pay to read more books and I JUST want to READ so can you please remove this feature?.Version: 5.19.1
✓ UnsuscribeThis app is a fake and they steal money. It’s imposible to unsuscribe its useless it’s the worst app and they steal money.Version: 5.33
✓ DisappointedI was very excited to see that this is free for educators, right up until I discovered homeschool parents apparently don't count, as there's no option. I'll stick with my apps and curriculums that actually support home education, thanks....Version: 3.07
✓ It thinks im a 5 year oldGood but it trys to make me read books about elmo, WHO DO YOU THINK I AM?! IT ASKS ME WHAT “research” MEANS IM NOT 5!!.Version: 7.7
✓ No more free daily book and prices increasedMy son loves Epic, he has used it for a few years since before he could even read. I used to read multiple books to him when we couldn’t go to the library. He has read nearly 1000 books on the app and 1000 videos watched. When we first started using Epic the price was about $5 or $6/month and we could actually get the subscription every month… now it’s $12/month?! That’s crazy and unaffordable. Once every few months I would get the higher cost subscription anyway because my son loves reading and loved using the app every single day. Sometimes we just couldn’t afford it and he would only be able to read the 1 free book a day, but now it’s not even an option. Do ya’ll even offer family discounts or homeschooling discounts? Many homeschoolers would be interested in the homeschooling discount. Keep raising the prices and you’ll lose more money and subscribers because it’s unaffordable. So many people are living paycheck to paycheck and struggle to buy food and it seems all other subscriptions are setting unaffordable prices too..Version: 6.97
✓ Too many problemsOk, I am sorry to any major lovers of epic but I am not a fan. It has barley any good or well known books on it and it makes you pay for everything. I am only allowed to read one book a day because it has decided that even though I am trying to read at 3pm, I am on night mode. I have to pay to do this and pay to do that and I just don’t like how having epic premium is the way to use epic. The only reason I keep it on my device is because my school makes me use it after school hours. When I leave school, that app is off my device a,.Version: 5.35
✓ I didn’t like it because you had to get a subscription toSo I didn’t like it 😡.Version: 7.0
✓ #Puppylovers result= not too badThis app has been updated many many many times from when my older sister was in prep and only 6 years old. I like epic because it allows me to read whatever type of book I fell like and I can take a lot of books anywhere without having to take any books. I also don’t have to worry about going to the library and I definitely don’t have to worry about sending the books back in time to the library submission date. Great app but I give 3 stars because of the time it takes in all the updates. I mean when it starts updating it finishes and then my iPad starts glitching and I don’t think I like that and anyone else would either. Other than that everything is A-OK!.Version: 3.57
✓ Continue charging after subscription ended!We had this for a while and it was useful and the kids enjoyed it. However, the books aren’t all quality and they eventually run out of good material. We decided to end our subscription for this reason. However, after ended it and it showing unsubscribe on Apple….my credit card is still being charged for the last year! It shows that we are unsubscribed but are still being charged. They seem to have some ridiculous reason (which way did you sign up) with differing directions. I believe this intentional so that you can’t easily cancel. I actually didn’t receive an email confirmation when I ended my subscription. Another red flag…but I can tell on the account, it’s over. They don’t want you to have a clear timeline so that they will refund the least. I am currently waiting to be paid back and trying to confirm from someone that they will stop charging my credit card. Check the BBB reviews! Very poor and same issues previously!!! Don’t purchase this. Ok app but not great quality books overall and deceptive charging practices. Should be very easily to cancel and I should not be having an issue figuring out why my card is still being charged..Version: 7.4
✓ Great app but...Epic overall is a great app although there is a price to reading. I never thought imaginative great energy in a child’s mind costed money. My daughter loves reading with this app, she finds it fun to read and listen to books; Her passion is reading and her imaginative side is wonderful. As we are all stuck in due to a nasty virus I decided this app would be wonderful for her as she loves reading, on the first day of this app she had already got up to level 5! She loves this app as I do but I really think it should be free through these hard times and all the time as it’s very good and the people that can’t afford can enjoy these wonderful books too!.Version: 3.57.1
✓ Great library. Horrible search toolsI knew Epic for several years. I have been and still am loving their growing library, great selection of books and they’re improving everyday. However, since the first date I used until now, for over 3 years, the horrible search tool has not been fixed at all. I emailed customer service several times throughout the years to get the problem fixed but nothing has changed. Every time we want an exact book (you know how toddlers want to re-read a book 100 times), we have to go through the library suggestion or reading history to dig up the book, the search tool is useless and unhelpful. The library would deserve 5 stars but its search tool makes the whole library useless so I deducted 1 star. I would love to stop there, but the problem has been known for years (not days or months), and not like I didn’t let them know or I was the only one with the issue, the company/ tech team just didn’t want fix it. Hence the low rating..Version: 5.27
✓ Search Function Needs HELPI’m currently utilizing the app via the free 7-day trial, and am curious to see whether I’d find it worthwhile to continue on with the subscription for the monthly fee or not. So far, I’m dubious! I am thrilled with all the books I’ve managed to find, but when I try to search for anything specific, I fail every time. For example, I see Magic School Bus books featured in one of the genres of the “explore” page, but if I search the words “Magic School Bus” myself, I will not find any of the books. So I just have to hope to happen upon finding what I wish to read, at random. Such a bizarre issue, and definitely might bar me from paying for this service. I’ll just go to my local library, where their search functions work and I don’t have to browse for 30 minutes ...unless I want to. ;) Note: I got this app to use on a flight with a toddler (while packing light) and it works great on airplane mode!.Version: 7.0
✓ Takes your money!I downloaded it then I did the free trail, I canceled the trial. Every month it’s charging me money. TERRIBLE APP DON’T GET IT! TAKES YOUR MONEY!.Version: 3.39
✓ I want it free again!😡😤I used to like it it was fun but until one day you had to pay and why not have it for free but still is okay just neeed a little bit more update of no paying and I we rate yo 5 star and please do it or in a year I will delete this app and I hate reading when it’s paying at the same time.😄😌😡🥵😤🤬.Version: 3.64
✓ MisleadingBeware the information about this app is highly misleading, it states that is is a free app until you input your information and then it introduces the fact there is a 30 day free trial and then it is a monthly subscription. Please be upfront about your costs because at the very least this is unethical practice. I don’t like being misled so I have deleted the app but I am most unhappy that you have harvested my information, surely this falls foul of the new data protection regulations. Now it won’t let me place this review unless I give a minimum of one star I rate this app as worth no stars!.Version: 3.26
✓ NoOne of your books had he b word In it this is a kid s website. If you don’t fix that I will. Tell all my friends that use it that there was a inappropriate word in one of the books .! But everything else is amazing!👍.Version: 3.37.1
✓ Cool......but l have thoughts! 🤔I love this game, it is so educational. Reading, Learning, Growing! It is great. But my doubt is that every few months, if you want this, or that. You have to pay a big amount of money! I feel good about it being educational, but when they say kids can’t move on to the next level unless they pay like $25, I don’t like that. Then they end up using up all of their money, I feel suspicious about them wanting money! I feel like they’re trying to put something educational into money to get money and it’s not fair. The feeling to pay money for a GAME!!! Just doesn’t feel right. If you want your child to learn education I highly rated this app! If you don’t want to waste your money on your iPad cause you’re saving up for other stuff, I don’t know about this app. It has voices in the game that says,”you can do it” and I love them being supportive. But it also has voices saying,” give me money.” I don’t like that and since they know children play that app, I don’t think it is very nice!!!! 😊 Thanks for your support!!!!.Version: 3.36
✓ Epic!!!!I really do like epic a lot, it’s teaching me how to read better and learn new words! The bad side to it (sorry there’s a bad side) is that some books Aren’t that interesting and it’s not fun to read books over and over again which is why I gave it only 3 stars..Version: 4.99
✓ Can’t subscribeAfter subscribing and activating the free trial, the subscribe screen won’t go away. Killing the app and restarting doesn’t fix the issue. App seems to be unusable for me. Perhaps it’s because I’m on 12” iPad and they haven’t tested on it?.Version: 3.60.2
✓ ExpensiveI got it thinking I can read but no I can only read one book every day I. Would be reading million’s of books but no I have to pay money like make it free people not everyone is gonna get it now.Version: 5.48
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