- 85.7LEGITIMACY SCORE
- 89.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Vivint App User Positive Comments 2024
Vivint app received 22 positive comments and reviews by users. Can you share your positive thoughts about vivint?
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Vivint for Positive User Reviews
✓ Glitch while using the app with an iPhoneI love this system and service but I only have one complaint. I have an iPhone and early on when I first got the system this didn’t happen, but some time after an update on the app things changed where I now have a problem while trying to change the temperature in my home. I go to thermostat and when I click on downstairs this doesn’t happen, but when I click on upstairs and try to change from heat to cool or off, whenever I touch the button it doesn’t work. If I go over and touch fan, nothing either. Only after I go up to the top area and click on the 3 lines or to the sprocket and touch there and come back out can I then go back down to the bottom and click the temp or fan button and it then works. Consistently every time these are the steps I have to take in order to change the temperature but only on the upstairs setting, not the down. This never happens on my husbands Samsung phone. I’ve updated the app so many times through the hub and this glitch never goes away and it’s been well over a year now since this has been happening. I’ve changed cell phones to a new iPhone and still the same issue. I wish someone would fix this. Thank you for listening..Version: 23.2.301
✓ Definitely need to add on the fan option a time selection not just on and offThe Vivint app has worked well. would like to see a few small features added though😁 like being able to control my fan to stop in 30 minutes one hour two hours three hours four hours🙏🙏🙏🙏🙏.Version: 23.6.200
✓ GREAT APP.... PEACE OF MIND!I love this app. It is always working work no lag time or glitches. The options that are available are very helpful and there are dozens to choose from. I can leave the housefor the night or weekend and know exactly when my mom comes and goes, out of which door and that she’s home safe when she sets the alarm. I think the best option on the app is the setting to arm and disarm the system automatically on specific days and specific times. We don’t ever have to worry about the alarm being set when we’re home at night if we forget to set it manually. And there’s no more panicking when we’re not fully awake yet in the morning if we open a door and forget to disarm the system first, because it’s already disarmed when we are ready to leave the house for the day! Thank you so very much VIVINT, your security system and app gives us one less thing to have to worry about!💯.Version: 20.1.401
✓ Intuitive, Functional, AppealingOne of the first things I noticed about this app was its ease of use. Even for non-tech saavy folks, the UI is easily navigable and intuitive. There’s very little searching that needs to be done to access most of the features. I love how simple they make the process of setting custom rules, though I hope in the future they offer some more complex options. I would particularly love to see if/then statements become available. My only complaints would be technical—when adding users, I keep getting an error when attempting to set a pin. Settings also tend to reset or not save when attempt to set accessibility for guests. The cameras also tend to freeze sometimes, and I’ve noticed that playback for events can be a little slow. These are little things, however, that don’t detract from the over all experience. Ultimately, however, I’d say this is definitely one of the best home security apps I’ve used in terms of features and accessibility. Thank you Vivint team!.Version: 20.9.301
✓ Great watch stuff at home when outGood so far.Version: 23.6.400
✓ Useless, should be sued, can’t give it ZERO1. Lately all the cameras are “Tap to skip to the next video”, usually happens when we need the video playback the most. 2. Long lag on doorbell camera, by the time I get the doorbell camera to load on the app the people have already left. 3. The alarm started to count down on its own and we didn’t even set it(lucky I was home). 4. The “orange boxes” under detection settings constantly disappear and we have to reset each box for each camera two to three times a month. 5. When we call the customer service center they blamed me for not “checking on the detection boxes periodically” or blamed me cause “our panel wasn’t updated with the latest software?” I have more issues but this post isn’t going anywhere, as I have sent emails up the ladder only to be compt’ed for one one month of service, but it is still crappy service. I don't care how much you charge me monthly, just please make the system work like it is intended to. They have really gone down hill in the last year. Can’t cancel cause it renders the camera useless. They are charging me $35/mth just so I can use my own equipment, no vivint monitoring or emergency calls to the authorities, THAT is the real crime..Version: 21.2.200
✓ I love itI love this app it is so easy to use a is VERYYY helpful. My family and I use this. We have 5cameras and the doorbell. It works so nicely. When you watch the live camera or doorbell it’s less than 1 second delay which is amazing! It notifies you right away when there’s motion. Not just that but the people that came to put the cameras and doorbell on, are so nice, and they have great service. I definitely recommend this app!!! When you talk through the cameras, the audio is so clear and loud. You can lock your door easily even if you leave the house it will notify you and you can lock it from your phone. I love that it has the emergency tab. Or when someone’s in your house and they say to turn the alarm off there’s a button you click and put your passcode and the app will send help and it will look like the alarm is off but it isn’t. On the emergency tad they have three options panic, emergency , and fire. I love this app it’s a life saver..!!!!!!!❤️.Version: 20.5.300
✓ *Edit #2* Orientation on iPadIs there a reason that the app is not compatible with landscape mode on an iPad? It would be great to use it as a secondary touchscreen mounted in another room of the house. All of my other smart home apps have the ability to work in portrait or landscape mode. Please work on this, Vivint. Thanks for fixing the issue I stated below regarding the cropped screen. Not sure yet about the Nest functionality. I updated the panel to 3.10 so I’ll have to give it a few more days or weeks before I can tell. I’m glad you guys added support on the app and the panel for Philips Hue lights but what about adding it for the Apple Watch? Any idea when this might be updated?? Thanks in advance! I’m pretty sure the “fix” you guys did for the iPhone X has caused an issue with the resolution on all other iPhones. Whenever I pull up a camera now, the image is lowered at the top and cut off at the bottom. Please fix this for users who haven’t made the leap to the X. Also, I consistently lose connectivity to my Nest. I have talked to tech support and performed a reboot on the Sky Panel at least 6 times and it will work for a few weeks and then stop. It’s not my WIFI..Version: 18.3.101
✓ App is great when system functions correctlyWe absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system..Version: 3.11.1
✓ Can’t live without it now that I have itI really love the Vivint security system. The installation wasn’t fast it took time. A lot of work. Even though it was pouring rain all day they still showed up and installed. The installer was a perfect gentleman full of knowledge. He took the time to explain everything I’m 60 years old and my husband is 68 years old not at all familiar with smart home devices. Because of the simplicity of the Vivint security system we also added google home devices. The smart home that was provided is easy to use and we feel very safe. The first time we left the house my Yorkie set the alarm off and I immediately deactivate it and within a minute Vivint called to make sure everything was alright. We have a complete view of the front of the house including our three driveways, both sides and the back yard of the outside of our home. I have one camera in the den and it’s wonderful to be able to see and talk to the grandkids when they visit and I am contemplating installing more inside cameras. We live on almost a acre of land and the video is clear, even at night. Thank you Vivint for making security affordable and our life simple..Version: 20.2.202
✓ Couldnt be happierWe had a new Vivint system installed a week ago and could not be happier. The app has functioned perfectly for us, arming, disarming, viewing live cameras, play back of previous footage, search of old footage (we do have the sky monkey which allows 30 days storage), we use the app to lock and unlock doors and also we have connected our Hue Bridge and can control our lights with the app as well. We have set up custom actions that work like a charm. Things as detailed as, when system is disarmed from keypad, turn kitchen and living room lights in 50% for 30 minutes. When I needed help adding the hue bridge, I used the support option in app and chatted with an agent. It was 11pm, I had 13 people ahead of me and I had about a 5 minute wait time. Not bad. They helped and resolved immediately. The next day when I needed help on adding a user I did same chat, I had 5 ahead of me and took maybe a minute. We are just completely pleased with our equipment, our sales person Mitch, our installer Ben, the customer service agents and this app. It has worked perfectly for us..Version: 20.6.300
✓ No Landscape??I write and work using my IPad. I use a case with a keyboard. It is always with me. Everything works great and I love Vivint. Customer service is very awesome. My Doorbell Cam, indoor camera’s etc. all work with very little down time. Always easy to reset. I use one Camera to help take care of my Elderly mother who has severe Dementia. We can make sure she is alright and we can talk to her using the camera. She can’t answer the phone anymore. Vivint as a company gets 5 stars from me. But, until this app has Landscape mode it only gets a 1 from me. If some rings doorbell or I get a notification I have to try and get my IPad out of its case. Or flip everything to see it. Very irritating. I have an IphoneX too. The app is awesome for it I love it. I do not need the phone when writing on the IPad. In fact I often do not want it to disturb me. I have to keep it near me now. This app is basically useless to me. My Ipad is very new. I love it. I guess I expected it look like my panel. It is Landscape. Hopefully Vivint will fix this soon. I did give it a 1. It works awesome if my Ipad is not in its case..Version: 18.11.200
✓ GREAT service!Yes, we’ve had a few issues. But Vivent ha been there to help us work it out. Two years in they replaced all hardware, just to rule out any problems there. LOVE the guys they have working for them; they are ALL knowledgeable about the product....would definitely recommend..Version: 20.8.400
✓ Great app for Vivint Smart Home Security System!We recently purchased the system, and they had me get the app so I didn’t have to keep going back to the base unit to check on things. The app enables you to view previous videos not available on the main system. You can speak with someone at the door, or someone snooping around the yard or at my husband’s truck, without them seeing you, which is a real bonus. And monitoring video clips has proven that nobody has been snooping around the home. That is a great comfort! The only negative I can think of is that the system only provides 4-second clip videos, rather than 24-hour monitoring. Still, it provides clips any time there is motion around the house, so it gets videos of anyone snooping around or just trying to visit or drop off a package. I highly recommend the Vivint Smart Home system, and the app makes it a winner!.Version: 21.1.200
✓ Great design, great concept, great execution!!!The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!).Version: 18.6.100
✓ Great!Since new equipment has been installed it is a joy to use! Very convenient and easy to use.Version: 21.6.400
✓ Easy to use app, but missing an easy feature.We just switched from an ADT/Ring setup and are pretty happy overall. The one REALLY disappointing thing is that you can’t simply snooze a camera in the app. Ring has this feature and it’s great for when I’m working in the yard. With Vivint, you must manually switch off alerts, and then remember to toggle them back on later. Not difficult by any means, but inconvenient when you’re used to a different company’s app. We also had to have a tech come out the day after our install as the installers didn’t even get all of our windows (which are all hardwired) set up with the system. 1/2 of our house wouldn’t have triggered the alarm in case of a break in. This doesn’t reflect on the app itself, but makes me worry what we’re in for with Vivint. Strongly considering using the 3-day cancellation document at this point as the salesman didn’t seem to know what he was promising..Version: 21.6.200
✓ IMPRESSIVE!!!From DAY ONE, I was and still am, impressed with the VIVINT HOME SECURITY SYSTEM! This is not only a great investment, it’s a smart investment!! Worth every penny and then some!! Camera quality is clear, live video feed is up to date within seconds, microphone is as clear as a phone call or any high quality intercom system, and the monitoring from various vantage points is top notch!! And you can check and monitor EVERYTHING from any smart device; cell phone, laptop, tablet!! With videos and the ability to take pictures of people lurking around the property or at the front or back door, you’ll never be in the dark, as to who, when, what and where!! PLUS, motion sensors and blaring loud alarms inside your property, trigger a call to the police!! I recommend this system whether you live in a home, condo or renting!! VIVINT is like having a live- in, big beefy security guard!! But one who doesn’t eat you out of house and home!! Bottom line: GET THIS SYSYEM, IT WORKS!!!.Version: 19.7.500
✓ It’s okI find ever since Telus took over the app doesn’t work as well, it’s always loading and our alarm armed itself then went off when my child went downstairs.. I had a babysitter over who had no idea what to do because it shouldn’t have happened. My child was upset and worried about going downstairs for awhile..Version: 23.5.301
✓ Overall great! Few suggestions…I’m coming from having frontpoint security system so I only have one thing to compare to. Right off the bat the customer service has been phenomenal, easy flowing layout, easy to figure out. The picture quality is amazing in my opinion and it’s totally customizable. One or two things I would like adjusted however is the talking via doorbell or cameras, if your hand is on the button you can’t hear the other person, much like a walkie talkie, I would rather it be like a phone where I can hear when the person starts talking so I can stop. On the panel you can’t zoom into images but the phone app you can. It would be nice if the panel and the app totally matched because they already practically do. The widget for the app could use a little tweaking too but it’s still functional. There’s a glitch or a lag when updating user names but it hasn’t been too big of a concern..Version: 21.12.201
✓ Might be the best system yet!Easy to use, makes arming the house fun! Almost everything can be controlled from the phone as well as from your Alexa or Google Devices; arming and disarming, monitoring & controlling the temperature, locking and unlocking the doors, letting the garage up and down. We also have the digital key locks, and indoor & outdoor cameras. They also provided Linksys systems to help expand the WiFi throughout the house. There are other Aps that can be used with the system to help enhance its usefulness, such as Streety to help connect with other Vivint users in the neighborhood. Easy to change the PIN numbers also, and it monitors your carbon monoxide systems also. Alerts the police, fire dept, etc. The only thing I don’t like is that all of my doors have to use a different key now. Even though we do not have it yet, it has the ability to control lighting by use of special type light bulbs. Very quick install process. Definitely worth the money..Version: 18.7.100
✓ The best security system out there …Vivint staff, professional both in service and technical support. Thank you for always being there. I’m sorry to learn of the buyout here in Canada. I will definitely miss y’all. Take care n god bless. Rv..Version: 23.7.200
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