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Big Cartel App Complaints & User Negative Comments 2024
Big Cartel app received 104 complaints, negative comments and reviews by users. Have you ever had a bad experience using Big Cartel? Can you share your negative thoughts about big cartel?
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Big Cartel for Negative User Reviews
✓ Logs out constantlyI’ve had the app for nearly 4 years with no issues however for the last 2 months it logs me out constantly so I have to log in multiple times per day to work on my phone through the app. When you’re trying to run a business this is seriously frustrating. Have contacted the help section but they don’t seem to want to know and are not helping at all. In fact it’s been 5 weeks since they told me they will be coming back to me 🙄.Version: 5.4.2
✓ I wish it worked betterI was really excited to see that there was an app to go with big cartel’s website, but man have I been disappointed. It constantly logs me out, the search function doesn’t actually find the thing I’m looking for (even if I type the exact listing name), when I update inventory it automatically puts a 1 instead of a zero so constantly I have 10 in stock when there should be 0, the checkout system is cash only unless you have a specific account with another app, and today it just flat out won’t work saying “a server with the special…..ame could not be found” and I’m unable to log out to try logging in again..Version: 6.1
✓ Says error?Can't access my orders on the app. Please fix..Version: 2.5.1
✓ Constant glitchingUpdating 1 1/2 months later to say it has somehow gotten even worse. the app is absolutely useless. Seriously what is the issue? Nothing works and it constantly glitches and crashes!! It used to work perfect a few years ago and now it’s completely insufferable. Can’t add listings, can’t even view listings at all. Can’t view orders. Can’t even open the app without it crashing instantly. Honestly not sure what it does do besides take up space in my phone. I have a perfectly working iphone 12 pro so my phone is not the issue. FIX THE APP!!!!!!! I have had big cartel for two years and have tried to be patient but it seems that with every update something else stops working. for some reason you can’t click on listings from the order page. there’s just no link to the actual product anymore and when you click the product or the picture nothing happens when before it would pull up the listing. Also every single time i go to my products page to try and search for an item it just glitches out and won’t search anything. so the only way to find a specific product is to scroll through the hundreds of items i have to find the correct one. the app constantly logs me out for no reason and will randomly crash while i’m using it erasing all the work i’ve done. If it wasn’t going to be so much work to move all my listings to another platform i would have given up on big cartel years ago..Version: 6.0.12
✓ FrustratedI’ve downloaded the ap but it won’t let me log in. Just keeps saying ‘something went wrong’ even though it’s the right login details. Bit frustrating. Update: it seems if you change your clock to 24hr setting this ‘fixes’ the bug! Would be good for Big Cartel to fix this properly..Version: 4.2.3
✓ ???Since I've updated the screen is just black whenever I try to open the app?? I'm doing my last shop update and have to do everything through safari. Ridiculous..Version: 4.1.4
✓ Shipping datesWould be great if this app logs the date when you mark an item as shipped. Would make it a 5 star and help keep track of shipping times..Version: 2.3
✓ Good but buggyCan do a lot but is buggy and recently my products page is not loading at all in the app :/.Version: 5.7.4
✓ Black screenAnyone know how to fix the black screen? Every time I open the app on my iphone it just shows me a black screen with white trim on the top part of the screen. Anyone else having the same issue?.Version: 4.2.2
✓ Always putting info inAs a BigCartel customer, I buy a lot of cds off bands and it’s super annoying having to put in my info every time I want to buy something. Make it customer friendly. A way to save our info so we don’t have to type it in every time. Thanks. 1 ⭐️.Version: 4.2
✓ GlitchesApp is very slow to load. Need to quit out and go back in a few times to make it work. So few features compared to competitors. It was useful 7 years ago but they haven’t kept up..Version: 5.4.2
✓ The last update ruined the app :(It worked perfectly fine before, how the heck do ya update something and make it worse across the board? It’s glitchy, everything takes several minutes to load, & when I try to make updates it usually won’t save the update unless I do it multiple times. I really love using Big Cartel, but I find myself only being able to use it on my browser now. Please fix this! :(.Version: 6.0.7
✓ Utterly uselessHas never worked except for when I was asked to change my location to US which worked for one day until I changed it back to UK. I'm not in the US, I shouldn't have to do anything like that to accommodate. You guys need to sort this out because it's quite simply useless, it's frustrating and it's not very professional at all. If I could vote it no stars I would because it just doesn't work. Ever..Version: 4.1.7
✓ Won’t even workIt won’t let me sign in, will simply say “something’s gone wrong” have tried to redownlod it and its the same message.Version: 5.8.1
✓ Should use paypalUses stripe and it's the worse payment company in this planet. I'm closing my shop.Version: 6.3.6
✓ Won’t allow you to setup shopThe app looks promising and was super excited to try it to sell my original artwork. However, I tried twice to click and setup shop through the app. It lets me put in my email, a password and as soon as I start typing in my shop name the app closes. I’m done. Deleted the app and looking elsewhere. Why even give people the option to setup shop through the app if it doesn’t work? I can only imagine the other bugs on the app no one has talked about on here if this is happening!.Version: 5.7.2
✓ Worst Update Ever!The new layout is not good at all. The old layout made things very easy. The new update is constantly signing me out also. Why ruin a good thing? *smh*.Version: 6.0
✓ App won’t work now!App used to work perfectly and I almost always used the app on my phone instead of logging in to the web page. Now it barely functions and I’m finding myself having to do 90% of the work on my laptop rather than my phone which is seriously frustrating..Version: 6.0.2
✓ Garbage.Hasn't worked properly since they introduced it. Each iteration seems worse then the one before. If you're a Canadian customer - the workaround they offer you is a massive pain. Don't bother..Version: 3.4
✓ It won’t workI will download the app and it will not let me use it , it keeps saying an error occurred . I have deleted and reinstalled this app multiple times but it just won’t work , the idea is great and if it let me login with out it saying error then it would definitely be a 5 star.Version: 5.7.7
✓ Easy to use but lacking in optionsThe app is so easy to use when uploading new products. However sometimes it takes so long to load the product page. Its also frustrating that you cannot load promotions from this app. You have to go to the desktop version to do most things. The photos I load which are edited brightly and vividly become dull and dark..Version: 3.8.3
✓ Maybe needs some more updates?It was working really really well and I really liked this app but then I did the update and now nothing will load. Disappointed. Hope it gets fixed..Version: 2.0.3
✓ Does not work on my phone. Ever. Constant Error Message99% of my attempts to use this app result in an “Error! Something went wrong” message, and I can’t do anything with it. Sometimes I can access my dashboard, but can’t add or edit products, etc. I have tried re-downloading and updating it several times, which has never helped. It’s a bummer, because I’m generally happy with Big Cartel as an e-commerce platform for my small business, but it’s a drag not to be able to use the app as an additional resource for working on the go..Version: 5.8.2
✓ App not working!??Only in safari the app if working but when I go into the app to login it keeping saying error?? I don’t understand why, it was working a couple months ago.Version: 5.8.2
✓ Someone skrewed the poochTrying to enter the orders page bugs you back to a login page, 2 mths since last update... pretty poor for how big a company bigcartel is and how many people rely on this app for a living..Version: 6.0.12
✓ MehI moved to big cartel from depop and while the layout is good for beginners it’s beginning to be so confusing. Ever since they changed the layout and updated the app it’s been lagging and so much slower It’s especially frustrating when you have to upload multiple items all in one time!.Version: 6.0.8
✓ Hasn't opened in weeks.The app started out fine for me in August when I first downloaded it. However, in the past 2-3 weeks, I go to click on the app and it's blank. And never opens anything. It's got a blank white top banner and the rest of the page is black. I have no idea how I'm supposed to work on my website from my phone app if it's going to keep doing this. I don't always have access to big cartel from my laptop because I'm on the go. Is there a solution for this? Is anybody else having this issue?.Version: 4.1.8
✓ ERROR FIX - USE 24hr CLOCKI’ve been banging head against wall trying to use this app on my iPad for about a year now. Always shows error and logs out. CHANGE YOUR CLOCK TO 24hr CLOCK... this now works fine for me. Ridiculous. Apart from that, great app!.Version: 5.8.1
✓ Doesn’t open on IPhoneCan only access on laptop and needs to INTEGRATE AFTERPAY PLZ!.Version: 4.1.2
✓ Love Big Cartel….BUTLove the way they do things, love how the desktop site editing is so easy and everything is simple and easy to navigate. 2-3 months ago, i could say the same thing about the App. BUT, my honest opinion is that it’s got to absolute S@%T. Dashboard is non-existant. Its been updated multiple times and still can’t even view my dashboard anymore through the App. Let alone finding the dashboard has become unnecessarily annoying. The app used to be so straight forward and SIMPLE. Now its like its trying really hard to be sophisticated and modern, it’s garbage. You used to have a whole bar at the bottom of the app to navigate, almost like instagram. You can check dashboard, orders, products, and your account all at the bottom one click away. Now its much more complicated, maybe I’d be writing a much better review if the new tabs/buttons actually worked and showed me what they’re supposed to. I guess long story short, trash this new look. Go back to the old. It can’t POSSIBLY BE GETTING MUCH PRAISE..Version: 6.0.9
✓ The new app version is iffyI hate that I have to sign in over and over again. And since Thanksgiving 2021, I can’t sign in at all. Once I get to my password the app freezes up and doesn’t allow me to login. I deleted the app over a week ago and just re-installed it & it’s still doing the same thing. I give up. I can only use my laptop which is a huge inconvenience..Version: 6.0.11
✓ New version does not workJust updated the app and the screen is black...does not work at all!!.Version: 4.1
✓ Doesn't work anymoreI've used this app for 2 years and always found it very simple and straight forward. Suddenly it no longer works. Every time I open it I just get a blank black screen. Tried updating the app etc, nothing has helped..Version: 4.1.9
✓ Glitches every single timeI used big cartel as a small business owner but their app is one of the worst in regards of glitching. Every time I use it, it either automatically closes, signs me out or just gets stuck. There has not been one day where I use the app that it’s ever gone smoothly. Other than that I like big cartel as a selling platform but just not their app. Please try to fix these issues..Version: 6.0.12
✓ The new update has A LOT of issuesI loved this app until it recently updated. Now everything runs slow and barely loads. I keep refreshing and nothing shows up. The screen just stays black. I now have to do everything through the website. I even updated my phone thinking that was the issue and deleted and reinstalled the app. I get what they were trying to do with the update but it would be nice if it actually work right. The app is trash for now until things improve and hopefully they do or I might have to find a new site to use for my website..Version: 6.0.5
✓ Update does not workJust continually crashes as soon as you open it. Don't waste your time until it is fixed!.Version: 2.5.2
✓ Don't update. Black screen of deathLike I said, I've been using big cartel for two years now and this is the worst update ever. Previous version can occasionally drop out (products can't load, orders can't update) but this one is the nail in the coffin. BLACK SCREEN OF DEATH - DO NOT UPDATE UNTIL A FIX IS FOUND.Version: 4.1.7
✓ Hopeless App won’t work on iPadThis App will simply not work on my iPad no matter how many times I try, I always get an error message saying “something went wrong”. Since I mainly work from my iPad this is really irritating and I object to paying a monthly fee for a service which isn’t fully functioning. Despite all the negative reviews, nothing seems to have been done to address the problem?.Version: 5.8.2
✓ For buyers pleasePlease make a buyers version of the app!.Version: 2.5.4
✓ Good for small businessesOverall really good but the review is more about the app itself. It often logs me out if I switch tabs eg from dashboard to products etc. and will require me to log in again which is annoying..Version: 6.0.10
✓ Love the company but unable to use the appI’ve been using BigCartel for a number of years now with multiple bands and I’ve always found the website and app to be user friendly and helpful. However, as of recently, the app keeps auto-closing on my phone after only a few seconds. It’s made it very difficult to track orders while I’m on the go or figure out the pertinent info I need to ship the orders out..Version: 5.7.6
✓ Error. Won’t let me log in.I’ve wasted hours changing my password and receiving emails I was logged in only for it to say ‘Error’ and ask for password again and again. I can’t log into my website on this app. It doesn’t function which is infuriating.Version: 5.8.3
✓ New update is terribleI’ve never left an App Store review in the 10 years I’ve used iPhone, but after updating my Big Cartel a few weeks ago I have just had constant issues. Products page never loads. Dashboard is glitchy. Can’t view my orders. The list goes on. I used to use the app for everything when shipping and handling orders. Even listing new products or adjusting info. Now I can barely do anything and it’s beyond frustrating..Version: 6.0.6
✓ App crashes all the timeNeeds a lot of work. App constantly crashes or won’t open. Needs afterpay as option too as not competitive with other products.Version: 4.1
✓ Don’t download this appHuge waste of my time, spent hours setting up an account just to get blocked from the website, when I went on the website on my friends phone it was fine so they somehow blocked my device and took my information such as my paypal, email, address etc. DO NOT DOWNLOAD THIS ITS A SCAM.Version: 6.1.5
✓ Worst app since the new designBring back the old version! This never works anymore, it makes me want to switch platforms. I hate this app and the new version so very much. I’ve been with big cartel for many years and never had an issue with the app until they redesigned it. Make it better, please for the love of all that is holy!.Version: 6.0.12
✓ ...Too many bugs, saving products requires spamming the save product button every 2 minutes until it works. Often type things and then after saving the words are completely incorrect..Version: 5.4.2
✓ OkayIt’s a good app for starting out but it doesn’t allow you to list add ons under a item for a different price, sometimes I am not getting order notifications which is my biggest issue because our business provides a fast turn around time. It’s missing a few elements like allowing you to add additional products under your existing one, or creating shipping prices depending on the zone, you have to create prices and make sure wherever they order from the price of shipping is accurate. It’s a lot I feel like the only thing it helps you with is having a cheap site so I guess you get what you pay for.Version: 6.0.8
✓ App is terribleApp is always crashing, constantly updating the app but there’s always problems. Photos take way too long to load. Do not recommend..Version: 6.3.7
✓ PLEASE FIX THE APPIt’s been WEEKS now (I’m actually willing to bet more like nearly a couple of months) since the complete app overhaul and it’s been getting worse and worse with each update. Always crashing. Showing that I have no orders to ship when I have at least 50. Rarely finds the product or order Im searching for. And ALWAYS CRASHING. It’s incredibly frustrating for entrepreneurs in the go. Though not perfect, the app was much better before the big change. PLEASE hear our cries Big Cartel. Other platforms are looking more and more appealing by the day..Version: 6.0.8
✓ App crashes won't openSeems like every time you guys make an update, something else goes horribly wrong. Now the app won't even open..Version: 2.5.2
✓ Please fix appThe app starts glitching and loading slows way down the more products I have on my website. Sometimes I have to wait more than 3 minutes for my page to load in the app so I can adjust something. When I mentioned this to a help chat agent, she told me to use the desktop browser for it. This is not a solution for me as I don’t have access to a desktop computer nor a laptop. Please, please fix the mobile app!.Version: 6.1.9
✓ Wish it didn’t glitch out constantlyI love big cartel but this app sucks. It constantly logs me out. I have to open and close the app multiple times between each product posting. It crashes and freezes and lags and glitches all the time. Please fix the bugs I’m so tired of this..Version: 6.0
✓ Has potential but this ‘error’ bug needs fixing!This app has a lot of potential to be great! The design and layout is very neat and easy to use. However, this error message that prevents you from accessing anything is a huge problem. At first there used to be issues with logging in (it would say error each time I tried). Now I am able to login but each page says “error - something went wrong” bar the dashboard and account page. Other than that, everything else is pretty much inaccessible and it also bugs out sometimes when I use other apps and it’s open in the background. This is an issue that, from the reviews, has been going on for pretty much a year and beyond. Needs fixing as soon as!.Version: 5.8.2
✓ Better beforeI don’t understand why you changed so much about this app. It was so much better before. Now it is slow, always crashing, difficult to read data / analytics and all round harder to find what you are looking for and to use in general. Wish it hadn’t been updated..Version: 6.0.8
✓ Getting thereEDIT:: They have been updating the app, for the better. Working out the bugs. For someone like me who uses an app like this daily i just cant fathom why they would roll out a completely new version without actually making sure it worked first. But progress is coming and im happy about that. Will update as it gets better The app was great until they completely ruined it with this last update. Ive been a BC user for nearly 5 years and i will be switching now. The app is garbage, it makes you sign in over and over again, nothing ever loads, why would you fix something that wasnt broken. Mobile order status is such an important part of small businesses and they ruined it..Version: 6.0.3
✓ Something went wrongIt’s been saying “something went wrong” whenever I open it for at least a week now and no-one seems to be concerned about it. The only reason I use this app is to get sales notifications and this error renders it useless..Version: 5.8.3
✓ Major Improvements need to be madeThis app works so slow that it’s actually impossible to use sometimes… it shouldn’t take 5 minutes for me to simply change the price of a product. It crashes, glitches, etc. every single time I’m on there. If I don’t have access to my computer, I’m forced to use Big Cartel on my phone and I literally hate it. It makes it so hard to complete simple tasks. I also feel like Big Cartel is past due for a new payment method.. I mean, just Stripe and PayPal..? We definitely should be able to offer our customers an actual card payment option by now instead of having to go through another company. Letting us offer a buy now, pay later option would also be of use. Our outlets for customization of our own websites are also very limited. I think Big Cartel is stuck in the past and should definitely take several notes from Shopify. I’ve stuck with Big Cartel because it’s more affordable and easier to navigate, but we as sellers should definitely have more apps and tools to help us boost our sites…..Version: 6.1.3
✓ New updateDoesn’t load on iPad or iPhone just shows a black screen. Both are upgraded to the latest level of iOS. Can’t do anything through the app at all - please do an update asap.Version: 4.1.1
✓ BRING THE OLD VERSION BACKI hate this new update! It always logs me out and the new layout is very complicated! Prefer the old version..Version: 6.0.3
✓ Can’t see my DashboardI really like big cartel but I think it’s more functional on a laptop or desktop. For some reason on the app my dashboard is blank. & sometimes when I try to edit my shops design on it won’t let me change things so I have to hop on my laptop. Which is frustrating because sometimes I need to tweak things on the go & I can’t. Hopefully you guys can get the bugs fixed..Version: 6.0.5
✓ CrashesApp won’t load on my iPhone.Version: 4.1.2
✓ Great platform for small businessesLove using Big Cartel for my website as the structure and layout are easy to use. My only suggestion would be that it be updated with an sound alert when you have an order coming through as at the moment it is only via email and may not always be reliable unless your looking at your phone at that time..Version: 5.1
✓ Hate the new UpdateI’ve used, and loved Big Cartel since September of 2020. This new update makes it SO MUCH HARDER to get products on the site, to navigate, to even tell what the heck is going on. I’m so disappointed and frustrated. It already took me quite a bit to upload products, as it is a time consuming matter, but now only being able to upload one picture at a time, all of the extra steps you have to take just to get a product up is so overwhelming. Just sad..Version: 6.0
✓ AcceptionalI love to use this app for my page and keeping up to date with orders, I wish uploading items was faster because I don't want to wait for just one photo to load when I can upload them at once on other apps. Needs to have some sort of website editing aswell for phones..Version: 4.0.1
✓ App doesn't want to downloadI've used Big Cartel and this app for a few years now and up until yesterday it served me very well indeed. However, after the recent update was released, the app will not download to my phone. I don't know whether this is a temper glitch or not, but I rely on the app to keep me up to date with orders, so it's really quite frustrating. Hence two stars..Version: 6.0.8
✓ New update is awfulI’ve always found big cartel app easy to use which has stopped me switching to different providers, however this new update is terrible! The design is unpleasant, it’s hard to navigate, and there’s loads of bugs. Why change something that didn’t need changing?! Now having to tap more buttons to get to products/discounts/orders when before it was so much easier to use!.Version: 6.0.3
✓ App WAS great, now...NOT!!! Please fix all recurring issues!!!I have used BigCartel for the last several years to push my business and it has, in the past, been great! Awesome even. But as of the last few years, less so. Every time I try and upload new products, nothing saves. I’ve tried using it on and off WiFi, nothing. I take pictures and upload them nothing. None of my products save. I can’t get the app to do anything. Why pay $10 a month for an app that does literally nothing? I can sell all this stuff for free on my Instagram without any problems. The app used to be so user friendly. The UI was easy to navigate and uploading products was a snap. Now this app has cobwebs on it I’m so used to people just taking my money, I just keep my subscription cause it’s all I know. Please fix this..Version: 5.7.7
✓ PLEASE FIX THIS!I keep getting the message “Error. Something went wrong.” This keeps coming up whenever im on the app, and despite reinstalling many times, nothing has changed. Please fix this, as I would love to use it for my business..Version: 5.8.2
✓ Was so good now just frustrating.Been using this for 5 years and I used to 5 star this to everyone, now won’t recommend... This app was SO on point. It was the main reason I chose big cartel in the first place. Now it’s just frustrating. You can’t individually delete product photos anymore. You need to make the one you don't want anymore the main photo, save it then delete and save again. You also can’t view them on the app product page individually. So you need to make the one you want to view the main, save it then you're able to view in full size. Revert it back already. Trying to improve something that was already perfect makes zero sense to me. I’m going to check out other platforms before moving on. Hopefully there’s something better than the old BC app. Using on iOS 13..Version: 5.6
✓ “Log in” over and over an overLike once a day I have to log in, again. It’s so buggy. Many features cannot b used on the app. My biggest issue is rolling products or trying to modify one: plan to wait up to three minutes for a single post to fully load and then wait up to ten for all products, if they load at all. It’s not my services- connected to Wi-Fi or on cellular, this app leaves a lot to be desired if you’re actually trying to run a business..Version: 6.1.8
✓ Please fix 😢I use this app daily and it is normally great.. however recently it keeps logging me out everytime I swipe out of app, so very time consuming to type in big long user name & password everytime ... then when logging back in it freezes majority of time & then takes ages to open & refresh Could Face ID be an option if logging in is necessary on every use of app - would be much slicker Very frustrating - please fix!.Version: 5.6
✓ Perfect If I Could Save ChangesFor some reason when I edit stock on the app I don’t have the option to save changes, making my edits pointless. So if I’m out of the house I have to do it through Safari which is kind of eh or wait until I can access my desktop. If I could do more than look at my data it’d be perfect..Version: 5.8.3
✓ Crashing with new updateUpdated the other day and my app also keeps crashing! Bit hard to run a business when I can't open the app....Version: 2.5.2
✓ Does not work« Something went wrong » This message shows up when I click on anything... Disappointing.Version: 5.7.5
✓ App crashes after refreshing dashboard pageI really like big cartel for my site. It’s easy to use and the themes are simple and clean and I don’t feel overwhelmed by the interface like I did with squarespace and wix. My only issue is the app crashes whenever you refresh the dashboard page, which is a little annoying. It’s also a little hard to get in contact with support through the app, but the articles and tutorials online are helpful. I really enjoy big cartel just the glitches need to be fixed..Version: 6.1.1
✓ They don’t let you downgrade the planI’ve downgraded my plan as I don’t want to have my shop with bigcartel anymore but today they charged me again for the previous plan! They Sneakily switched it back to my previous plan when I made sure once again yesterday it was downgraded. Horrible, sneaky thieves.Version: 5.8.3
✓ ERROR, Never Ever WorkedThis has never ever worked for me. Always get a ‘error, something has done wrong’. I have tried with this app countless times but never had any success. I’ve tried it on multiple devices, multiple apple ID’s and multiple different big cartel accounts. But nothing, just the same old error..Version: 5.8.2
✓ Pleaseeee Read!I LOVE big cartel, best prices, really scaleable to your liking (esp if you have a laptop) & they have real time analytics...... THE ONLY reason I’m giving it 2 stars is because I KNOW it’s for “creators” & “artist” but A LOT of us “makeup ARTIST” use it to sell makeup/hair/lashes etc. it works fine! It suits our needs(well mine I know for a fact) BUT PLEASE ADD MORE THEMES!!!! I CANNOT DEAL WITH THESE THEMES😭😭 I’ve been using big cartel for some time now & the only new theme we got was “sunrise” 😩.Version: 5.3.1
✓ AngryWhenever I keep trying to log into my account it keeps saying error even though I know my shop irl and password it still says error this has been happening for the past days and it’s still not fixed this deserves a 1 star because it’s a joke that this isn’t working for me EVERY-TIME IT SAYS ERROR AND WONT LET ME LOG INTO MY ACCOUNT please fix this bug it’s really annoying!!!!.Version: 5.8.2
✓ UnbelievableGarbage app, takes 5 mins to load pics for a posting, nobody has that patience.Version: 6.1.8
✓ Absolutely pathetic!!After years of using Big Cartel this latest update is nothing more than a bad joke!! It continuously freezes when trying to open customers orders, has a rubbish layout when printing and after an hour of entering a new product, it refuses to save it and all my work disappears!! On top of that you are not listening to your customers, AFTER PAY!! Do I need to say it again AFTER PAY!! Not PayPal credit, not Venmo AFTER PAY!! I’m not sure if you’re trying to destroy Big Cartel on purpose but I can guarantee you that’s exactly what is happening and if these problems are not sorted out immediately myself and a lot of your other customers will be going elsewhere!!.Version: 5.1.1
✓ Bigcartel Got WorseBigcartel used to be the platform for all of my business a few years back. Now the app is terrible! I open the app and the stats, orders, none of that loads. I transferred a few of my stores to different platforms a while ago, but still have one on bigcartel. But considering transferring my last store so I won’t to have nothing to do with bigcartel anymore. We are paying monthly fees for the app to act this and don’t even have the best features. If you’re business is big, find another platform please!.Version: 6.0.12
✓ A few issuesI love big cartel as far as tools, customizations, and website function. however the app is very very slow, it takes a very long time for all of my products to load & save. i never had this problem with the Etsy app before i left. i do really really love bigcartel but just not on my phone, it works great if you are on a laptop or desktop but mobile function could be very very improved..Version: 5.8.3
✓ App not workingIf your app has suddenly stopped working ? It might be because youve changed your clock from 24 hour to 12 hour time ! Dont ask me why but i just changed mine back to 24 hour time and its working perfectly.Version: 4.2
✓ Might just be my phoneI downloaded this app and it was half way and just stoped and I could not open the app might just be my ipad.Version: 6.0.8
✓ ?The app keeps on crashing every time I open it, how do I fix this?.Version: 2.5.2
✓ Fix the issueThis app on the iPad keeps saying error. I can’t navigate around it while this message pops up. On website is fine, it’s just on apps.Version: 5.8.3
✓ Big cartel is great but this app does not workI have had this app installed for over a year and it has actually never worked. I love the big cartel platform and continue to use it on my desktop but really would love to have use of the app. No idea why it does not function as I install updates/ delete and re-install often. I am using an iphone 11 pro. Would love to see this issue resolved!.Version: 5.8.1
✓ Constantly Freezes & CrashesI’ve had this app for over a year and while it’s convenient to be able to edit products and check orders from it, that’s ONLY when it decides to work, which is very rarely. If you even try to go to another page, (like if I’m looking at my orders and want to go to a look at my products) the app will freeze and you’ll have to close it and try again. Tho you’ll also probably have to wait for it to load anyways. Editing products is also a pain as a listing will load partway and you can see the options but can’t open anything to edit. You have to wait even longer for that part to load. I will always advocate for Big Cartel over Etsy. But at least Etsy’s app works. This app is complete garbage and it’s been like this since I’ve downloaded it. I hoped it would work better eventually, but it’s seems obvious that the developers do not care..Version: 6.1.9
✓ Doesn’t loadApp doesn’t load after the update. Was looking forward to having an actual dashboard but looks like that will have to wait.Version: 4.1
✓ “Error, something went wrong”I’ve tried logging in multiple times but it always says “error, something went wrong” . It seems like a brilliant app idea but looks like I’m going to have to stick with using the website until they sort it out..Version: 5.7.7
✓ New update is deleting stuffNew update deletes and reorders your item specifics. Not good.Version: 5.4.2
✓ Good, but uploading photos take some time.I really like Big Cartel, but the third, party company they use to upload photos needs to be addressed. It takes 3 times as long as any other platforms and it’s always been this way. Not sure I can take it much longer. Fix that and you’d get 5 stars! Please fix it 🙏.Version: 6.1.9
✓ App freezing and not loadingI’ve been having so many problems with the app recently. The app is extremely slow to load. Slow to add new products and sometimes it simply doesn’t work and goes back to the previous screen when I press save after it has taken forever to load the pictures and add all the details etc. After I have opened an order when I go back and open another one it won’t load and I have to close the app and reopen it, then the same thing happens. It’s so unbelievably frustrating and an absolute productivity killer!! I don’t know what’s going on with this app! I’m using it on an iPad Pro with a good internet connection..Version: 5.7.7
✓ Crashes at in person check outI love the app because it helps with keeping inventory up to date while at pop ups, but it crashes and cuts out whenever I'm trying to check a customer out. I've restarted my phone, I've closed out other apps, I've tried on different devices and still nothing. I thought it was because I didn't have the stripe device, got it and still crashes. What is the fix to this?.Version: 6.0.8
✓ So glitchyOften loads to a blank page, or when I put in shipping info it just doesn’t register and I have to try over and over again before it’s moved to the shipped section. While adding products, often the pictures will upload but I’m unable to type in anything. Usually the fix is deleting the app and re downloading it, which gets old after doing it 100x. Just soooo glitchy..Version: 5.8.3
✓ App is so buggy now!!I had not problems before with the mobile app but now it drives me crazy! It seems there was a new update and a lot of changes have been made. I have found several annoying issues but the biggest one is that on mobile it keeps logging me out. I could literally be putting up items up in my shop and it will refresh and I will be logged out. It’s driving me nuts!!!.Version: 6.0.8
✓ Version for buyersIt would be awesome to have a version for buyers so we can order from our phone..Version: 3.7
✓ A disaster ever since update/revampEver since they updated/revamped the website it has been an absolute mess problem after problem nothing works as it should you try and edit item on a desktop and items just move themselves about, constantly logged on on phone, pictures deleting themselves, a nightmare trying to edit anything is a nightmare so disappointed.Version: 6.0.12
✓ Needs some changes.I love Big Cartel, and I am hoping to stay with the platform as long as I can but it just isn’t as good as its competitors. This app is slow and doesn’t load any of my products or orders when I need them, I need to be on my laptop to access the information. Afterpay would be an amazing addition, or a way to have different postage options during checkout (like express)..Version: 4.1.3
✓ Black screenLooking to start using Big Cartel. After getting the app and opening it up all I get is a black screen with a white border on top. It won't do anything......not super helpful..Version: 3.9.3
✓ Good but needs some thingTbh it’s very easy to use and set up , they help you make a shop . you can’t add too much yourself but you can design it how you like . I would like to see more payment methods added everything works great into something like ur stripe account gets banned and you can only accept paypal through your business , this stops a lot of business . but other than that it’s good.Version: 6.1
✓ Too glitchyI downloaded the app hoping it would make things easier to access on the go when I don’t have access to a computer, but there are so many constant glitches that it’s almost not worth having the app downloaded. The app constantly logs me out and then gives me errors when I try to sign in. Products don’t load and I have to completely close out of the app and reopen it, same with the order page. This happens every time I log in. I log in, go to my orders, they don’t load, I close the app, reopen, and then I’m finally able to see my orders. It says my password is incorrect when I haven’t changed it, and then when I finally do change it to be able to log back in, it tells me the subdomain doesn’t exist. I’ve made sure both the app and my phone’s software are up to date. I’ve even changed phones but the issues persist..Version: 6.1.1
🙂 Big Cartel Positive Reviews
Big Cartel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Big Cartel.
⛔ Big Cartel Problems
