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Shopify - Your Ecommerce Store App Complaints & User Negative Comments 2024
Shopify - Your Ecommerce Store app received 103 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shopify - Your Ecommerce Store? Can you share your negative thoughts about shopify - your ecommerce store?
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Shopify - Your Ecommerce Store for Negative User Reviews
✓ Abysmal service.When I joined shopify, I somehow managed to sign up twice under the same email with their confusing system. I was charged for 18 months for an account I NEVER signed into or used. This should be illegal. Shopify support refunded me for 3 months and refused to refund me for the whole amount. They wouldn’t pass me to a supervisor and claimed there’s no method to speak to a human. Only chat. Abysmal service. Do not recommend..Version: 9.132.0
✓ Customer Service is TrashIf I can give this company zero stars I would. I’ve tried to ask for help in retrieving my store that seem like as though it was deleted. The trial hasn’t even ended yet and I already have build my store website and was set to go. I tried to pay for the monthly subscription and boom and the site got shut down and I couldn’t enter my Shopify account anymore!!! I’ve tried to look up their customer service number and they don’t have one. Shopify have some weird email/text messages system to “seemingly” help their customers and owners. Well I’ve tried to ask for help regarding my problem and someone under the name of Viral B said he will refer someone to me in that the span of an hour of texting trying to verify my indentity🙄. Not to mention I was waiting for about 20 mins to reach someone from Shopify customer service! That was a waste of my time. Viral B stated it would take up to 72 hours for someone from The Risk Operational team to reach out to me... welp it’s been over a week and a half and no one has reach out to me. Well when I returned a email asking for someone to reach out to me... well u guess it, no one replied to me. All I can say is if you trying to build ur business and just now what can happen. Shopify customer Service is absolutely trash 🗑!.Version: 8.71.0
✓ Customer Service SUCKSI love my site. It took me forever to build, and the fact that I WAS able to build it WITHOUT a scrap of knowledge was incredible. I wouldn’t have been able to do it without the support of the Callback service which you recently canceled. The callback service is QUINTESSENTIAL. I don’t want to hear about the chat service offered, or community, or email- those are not valid options for some clients. If you don’t value your clients enough to talk to them, you might as well just dismiss them. We are in a world where people need to be treated with respect- ppl are disabled, ppl suffer from sensory overload, ppl have to work through nuances. There are REASONS to have customer service representatives who will literally talk to you. I built, run and work on my website all by myself, I need to be able to fall back on that stability from time to time. It’s SO SO SO upsetting that you took that away from us, your paying customers. I actually cried when it happened. The hours, days and weeks I put into all this work and I can’t communicate and receive the help I need on MY terms is an egregious way to treat your clients. I’m looking for new e-commerce hosting platforms. It’s work I have to do. Again. Some more..Version: 9.115.0
✓ No customer support when things go wrongDO NOT RECOMMEND Shopify used to be a joy to use, the ease of calling someone who would resolve issues within minutes was the reason we chose to build our ecommerce platform on Shopify. Now there is no way of speaking to someone. This means spending hours of frustration trying to speak to a bot (who says it's not a bot) or wading your way through countless "help" links that go around in circles. I find it astonishing that large businesses such as these don't offer a way to speak to a real person. We are currently looking for a new ecommerce platform. Unless you have your own IT support who can fix issues and glitches, stay away from Shopify as an e-commerce service.Version: 9.147.0
✓ So many glitches in the last yearI’ve been on Shopify since January 2021. I can tell you that my experience has been great up until the last year, but now I just run into bug after bug after bug after bug. I rely on the app to know how many orders are sitting in my inbox. And within the last two weeks I’ve updated the app several times, and the glitch of it showing orders from the day before unfulfilled still hasn’t been fixed. every time I update it appears it would be fixed, but it never is. and it seems as though every time I call customer service I’m the only one with the issue (like they don’t know how to troubleshoot it). And I really don’t think that’s the case because later on I will receive an email regarding an issue. It’s just very obvious something changed. Go back to the way it was and I won’t switch platforms.:).Version: 9.120.0
✓ NEGATIVE STARSI always recommend this platform to everyone in the retail business around me and have had 2 stores. This time I started a new store and as my trial was about to expire and I was ready to launch my website I added my business payment information, 2 seconds later my shop was closed and I was unable to log in. Confused and nervous that my websites launch date was in 2 days I waited 2 hours to chat with a Shopify rep. Only for them to tell me they will not be allowing me to use their platform because I am “high risk”. They also stated they will not be telling me the reason they are denying me. Angry and confused I googled around to see this has happened to MANY people. Most of which were successful sites with 1,000 of revenue on hold when Shopify came and closed there shop with no warning. DO NOT USE THIS PLATFORM. THEY WILL SHUT YOU DOWN WITHOUT WARNING FOR HAVING A COMPLETELY LEGAL CLOTHING BRAND..Version: 9.1.1
✓ This is a scamI got Shopify and they scammed me. I clicked on a plan that said $7 a year and it made me pay $94 from the start. This app is a joke I don’t recommend using it or purchasing it unless you want to get scammed by the losers who made the app. I would like a refund from my money that you scammed from me.Version: 9.92.1
✓ I lost every thingM’y dad payed for the plan and it was great but then my didn’t find my stores I don’t know what to do help plsssss.Version: 9.134.0
✓ Lots of glitchesUpdated to say as of October 23 this app won’t work at all on my iPad, the orders aren’t showing, it’s constantly just showing as loading. I’ve never had so many issues with an app as with this one. I’ve deleted it, updated it, my iPad is latest version, but still nothing. As if business isn’t hard enough at the moment. I see lots of other people having issues too so I can see it’s not just me. Very frustrating. I’ve changed to 1 star. I don’t know what is wrong with this app at the moment but there are so many glitches. It’s not updating my daily totals without refreshing, the order top of the list is ‘hidden’ until I pull down. Sometimes the screen is just blank. I could go on! I’ve tried reinstalling many times. It’s so frustrating. Shopify is a great web provider but this app is too glitchy for me..Version: 9.131.0
✓ Refund meI haven’t subscribed anything, why deduct me 57$. Please I need your official mail and number for communication.Version: 9.151.0
✓ Horrible!!It took years to build my platform and customer base that I wanted then shopify decided that I was not verified and cut me off during the holiday season. I had verified everything I needed to and gave them all the information needed but they say its not enough. If having an LLC and a Business bank account, 2 forms of identification and everything else connected to my store is not being enough I am not sure what is. Just horrible. Yes its user friendly and easy to build but they just took hundreds and thousands of dollars for membership but when I actually started going they stopped it with no reason. I will be closing all my Shopify stores and taking my business to new platforms. I will be advising everyone to do the same. Very unhelpful team aswell!.Version: 9.1.4
✓ Constant inventory issuesI have caught Shopify messing up inventory time and time again and now I have to triple check to make sure it’s correct. I would save a new products inventory with size variants and when I go back later to add the UPC’s the inventory will be different than what I added. I have a large store that is not only in-store and online so this is constantly costing us online sales. Having to refund items that we don’t have anymore, and checking people out at the register to notice it says we have 0 in stock so it was out of stock on the website the whole time. I get there are human errors, stealing, etc., but I caught it in the act and Shopify is costing us business. It’s unbelievable how many different glitches I’m running into but this is by far the worst one..Version: 9.80.0
✓ ShopifyShopify is a Programme that has been put together with website themes, 8 are free and the others cost £180 for the theme, which is a free theme copied and then modified, shopify takes money monthly and then in order to get your products on your website you need to pay Additional fee will work out about $50 or more a month, you will also need to buy a domain name which will cost you about $15 a year, you can import products from suppliers stores then when and when some body buys you then get money deducted from the payment gateway like Shopify, 2 Percent and then you pay the Suppliers Store, if the website is functionality correctly. So your taking products from one store and then putting more money on to get profit. If you can sell..Version: 8.28.0
✓ Slow and BuggyThe app is awful. It works to an extent, but every time I open it I have to refresh the page and it can take 20+ minutes to actually refresh (if it works). I end up having to close and open the app several times. When I have to upload multiple products at once, it freaks out and stops uploading photos and I have to close and open the app until it lets me add the same photos again and they will upload instantly. Definitely not an issue with internet as I’ve had issues no matter what. It works but there are many issues and the biggest issue is how slow it is.Version: 9.54.0
✓ Recent update is trashCan you please just make a version for the iPhone and iPad that just actually works. With the new update if i edit an element on my theme all of a sudden I can’t return to the previous page that shows all of the different section i have. Given at the minute some of mine are hidden and given that my main source of access when i am away from home is my iPad. Creates a very annoying situation where i can’t edit my theme. Given that we pay a lot of money each month for our stores and premium themes we should expect better than this. The iPad version has been broken in some way for as long as i can remember. Do better..Version: 9.62.0
✓ Refuses to fix bugsShopify is a fine website host but they refuse to fix the random ONGOING glitches and bugs in the apps. After you edit a product and hit save, it saves the updated product… BUT when you go to click away on another product an error message pops up saying something along the lines of “you have unsaved edits for this product” and option to keep editing or discard. I have found that if you click the save button once, it will actually save the info, but you have to fully close the app and reopen every single time you want to edit product information OR click discard instead of closing the app, and take the chance of your edits saving or not saving… I have found the best way to update product info is to just update, click save, and close/reopen the app… which is obviously less than ideal or efficient whatsoever. I’m a small business I don’t have time so deal with this every single time I want to have a shop update. The glitches are pushing me to find another website provider. FIX THE BUGS!!.Version: 9.108.0
✓ Shopify needs more guidanceI’m afraid that whilst setting up a Shopify store may be relatively easy, it’s primarily US focused. It would be better to have appointed account managers who we can turn to for assistance. I also don’t like the fact that apps have so much access to personal business information on past and present orders, account details,etc. It’s also a bit sluggish, compared to some of its competitors. The lack of U.K. dropshiping warehouses is a big issue..Version: 9.53.0
✓ AnnoyedThe app has gone from a simple way to run my business from my phone to a more complicated and frustrating process why fix what’s not broken your just making things unnecessarily over complicated to stay hip and with it. Stop it..Version: 9.125.0
✓ New Dashboard is horribleThe new mobile app dashboard is horrible. You have to click more to access the same information you could get easily by just swiping previously. Where has the page views from the last 10 minutes gone. Disappeared. Accessing live view, now we have to go through analytics instead of just pressing the live button. Just really stupid upgrades. Downgrades actually. Can I just have the previous dashboard back please. Seriously what were you guys thinking.Version: 9.149.0
✓ GarbageToo many issues, especially with payment processing..Version: 9.140.0
✓ Worst customers service I’ve ever dealt with in my careerShopify puts a theme on there site for $180. I spend 2 weeks working on my site the price for the theme goes to $310. I spoke to the developer and shopify about the issue. The developer said its all on shopify that they didn’t give there customers price protection. This all on shopify. I guess they have so many customers that they don’t care about there new ones. I run a car dealership for the last 12 years I have been doing it for 25 years. I have never given a customer a price then take it away from them. This is a very unprofessional company no one knows anything takes a week for them to get back to you. They only thing good about shopify are there apps for products if you want to buy retail and sell for over retail..Version: 9.34.0
✓ Wouldn’t use any other platformAs a small brand with small budgets on the cheapest Shopify plan which means having access to better customer analytics, shopping behaviours ect would be so much beneficial starting out. Making your plans more established as you grow as a business but being their to help push them into the bigger plans would be more amazing..Version: 9.34.0
✓ Get out Shopify No !!!!!I have an shopify account and spend some money to make the store etc. last week change my phone for new one, and forget the email password, so Apple ask for 1 week to recover, okay, so I lose the access to Shopify account and when I try to do simple recover with the Shopify support and have 6 days already and nobody could retrieve my access to the account, be careful because the support of Shopify is very weak, if you lose the email for any problem they don’t know how to verify an account owner, I ask to the support Las time if we born with email or what ? They have 1.000 of ways to verify, driver’s license, passport, phone number, address verification, and many ways, but they only know how if you have email !!!!!!! So in the same way if somebody have your email access the Shopify support will give all information about you. Security is not the strong of Shopify, definitely will creat my stores on Wordpress. Get out of Shopify before you Hacked !!.Version: 9.99.0
✓ It’s ok.I’ve been using Shopify for some time now and although it does it’s job, it is just ‘ok’ but seems to be going backwards. The lack of features is somewhat worrying. The community and in their hundreds (if not thousands) have been requesting stackable discounts for some years now and Shopify is no further forward although competitors offer this very basic feature. With a team of skilled developers, it really isn’t a hard task. We’d pay that little extra if it was offered too but as always, we.. the customer.. get ignored and instead they push out the most hideous and horrendous ‘new design’ - your new design is basic and has gone back a step or two - now when publishing new products, you need to manually click active as it is defaulted to draft - absolutely pointless and is now just a headache..Version: 9.0.0
✓ No Longer Easy To UseWhy did you change this app to make it less user friendly? Editing product quantities requires more steps, looking for product by my item number auto corrects and brings up other useless things and I have to carefully find the product I’m looking for in a mix of non related items. Changing quantities after finding my item takes several more steps when not too long ago I could do it quickly and easily. Plus I also see the error message “check your internet connection” when the connection is fine. Why make something worse when it didn’t need fixing? Please go back to an earlier version and bring back the user friendly app it used to be..Version: 9.91.1
✓ A bit hardFound it to hard to set up shop web page, wouldn’t change themes,keep staying on debut so tried on my Mac book thinking it would be better, even worse. Idea is good, would be easier if showed preview of page and could change and word things on that instead of having to go back to edit and wonder what a footer and all the other parts are.Version: 7.1.1
✓ Why you no savey save my changes?!!Reasonably accessible app, granted. The actual use of the app is not, at all, time saving, reliable, or consistently operable. If I work for 1 hour in Shopify app I will restart at least 50 times. Ya, that’s once every other minute. All I am trying to do is crop out portion of pictures, taken within app, that are undesirable. I get all the way to clicking done, and then the altered photo returns to the original. Usually closing the app and restarting works for 1 maybe 2 products before it needs to be restarted. Sometimes this issue happens on a product and no matter what you do it will never save your alterations. Even if you close app, restart, delete pics, save, close app, reopen take a brand new pic, still will not save my alterations. I thought updating would help, but there are way more problems now. Will report on that stuff when I collect the experiences to report on. Update: this update is trash like the last couple. Spend the money for good coders!!! It’s worth it!.Version: 9.28.0
✓ Latest update is buggy afI’ve been using Shopify for years and found the app easy to use over the years however this latest update has made it almost impossible to make what were once (and should always be) extremely simple changes to products. I am having to click on an area up to ten (10) times before it opens to allow me to make a change. Even after I make a change to a product I’ll sometimes be unable to save the change as the ‘Save’ button is not highlighted and therefore not able to be clicked. “Support” is a joke - there is none. If you are considering a move to Shopify be prepared to pay through the nose to developers for add-on apps that do things that Shopify should provide to it’s customers for free..Version: 9.129.0
✓ Won’t even openWanted to set up a small business. After hearing how useful Shopify is, I thought I would give it a go. The app loaded once to make an account then crashed. After this it doesn’t even load. Just crashes. Restarting and even reinstalling the app doesn’t work. Very disheartening, doesn’t give me much confidence to set up a business on Shopify if the app won’t even load ! I am on the latest IOS 14.3 perhaps this update is the issue..Version: 9.1.3
✓ Horrible after update!I’ve use Shopify for many years and this latest update is the worst! Adding inventory from an iPad used to be so simple, but now it’s so complicated. You can’t see variant info at a glance, you can’t make changes easily. Different pages for different variant info. Everything is now an edit. It’s crazy. Plus, I can’t add more than one new product without having to click into another product before I can move ahead to the next new entry. When you hit the + to add, it just stays on the same screen. I have to turn my IPad from horizontal to vertical every time I update in order for the page to refresh or I can only see half of the new entry. The changes are terrible. Why fix what wasn’t broken? A simple, user friendly app has now become a major pain! If this continues, we will consider changing to another platform. Sorry Shopify, this isn’t good enough. Instead of getting better with updates, you just keep making things worse..Version: 9.127.0
✓ It’s not the app, it’s Shopify.Use this service at your own risk. I’ve been running a website through Shopify for over a year now, and out of nowhere they froze my money and are refusing to give it back. It’s been a month to the day, they owe me over $3,000, and there’s no sign of the money being moved despite the fact that they said they removed any and all holds from my account days ago. Additionally, new users should be very aware of what they’re selling through Shopify. It’s incredibly easy to accidentally stock an item that doesn’t seem like it could possibly be legally copyrighted, and then have Shopify break your door down for it. They do not like to tell you their rules outright, they like to let you drown a bit before telling you that if you mess up again they’ll shove your head back underwater. Additionally, it would appear that the majority of the recent reviews left on here were left by their admins in an attempt to make themselves look better. A bunch of the reviews are almost identical, apart from the fact that they all have crazy names..Version: 8.38.0
✓ Keeps screwing up my order listUsed to be amazing now every week my order list gets screwed up and my orders are in the wrong days it’s extremely frustrating especially when you have a turnaround time and tech support keeps saying they’ll get back to me on the issue then ghost me quicker than a 21 year old on tinder.Version: 9.134.0
✓ The latest update is a complete disasterAfter using Shopify for over two years and loving it, the latest update is clunky to use. It has made it less user friendly when you want to take off an item once you sell it in a retail setting. It also is harder to use from a mobile to see what sizes are left of an item and I am finding when I’m in a product certain areas won’t open like inventory. I use shopify everyday and this is a big letdown. It needs to be fixed and fast.Version: 9.123.0
✓ No supportI’ve been trying to resolve what should be a simple issue for nearly four weeks. No-one will fix it. In the meantime, I’ve built a backup website with another eCommerce platform, made sales and we’ve received our first payout. Update: didn’t hear back from Shopify with any useful information, just stalling & platitudes, so we’ve written off their non-payment as a bad debt, which is just as well as they closed my support request & kept the payout. The developer response below is just more of the same lack of assistance. I’ve never heard back from anyone with my “escalated” case..Version: 9.124.1
✓ Awful update (love shopify) but the last update is badAs said in title, I love shopify and have used it for years but this last update to the app is absolutely awful, when you click a product you have to actually click back arrow to go back to the main page instead of just being able to click the tag at the bottom to go back. Not only that but having to click the three dots “…” in the bottom right to go to option and scroll down to find your place is a pain. Wish they would switch it back as now it’s frustrating and annoying to use the app on my phone which I do daily. Not sure who thought these changes were a good idea 👎🏻.Version: 9.120.0
✓ IPhone userI get quite frustrated with this app. Every time I build my website for a good period of time on my phone I accidentally exit out of the app and lose all my progress it’s horrible and it’s annoying.Version: 8.39.0
✓ The latest update crashes constantlyGreat app usually but this latest update crashes constantly, when I search for a product and then click on it, the app crashes and quits every time so unfortunately It’s currently unusable. Update; in one week there are 3 more updates… it appears to be working now… it’s great when it works! maybe you should test more and send out fewer updates…..Version: 9.144.2
✓ New “live view” is not helpfulThis has been a great app for getting tons of dynamic data about my shop. The “live view” was always interesting to see exactly where my visitors were located at any given time. I say “was” because a few weeks ago someone decided to replace the flat world map with a 3D globe. (Thus the app goes from 5 to 3 stars)To see where visitors are, I have to swipe/spin the globe... up...down...right...left and hunt for the visitors. I imagine some designer thought it would be so cool to have an artsy “NASA-based” globe element on the screen that store owners could interact with. It’s not cool. It’s annoying and useless. Please bring back the simple flat world map, that allows users to easily see the location of every visitor- with no gimmicks, just solid UI and UX. Thanks..Version: 9.1.4
✓ Data won’t refreshThere’s a little t to like about this app but it’s all overshadowed for me by the fact that it’s near impossible to get it to display up-to-the minute information. Isn’t the whole point of having an app like this on your phone so that you can get a quick snapshot of where things stand at the moment? It exacerbated my frustration that the app appears to have a pull down to refresh function that goes through the motions but then just goes on displaying old data. And then randomly - maybe after you’ve been looking at the screen for 6 minutes- boom, you current information just pops in there unceremoniously. It’s a weird miss for an app that otherwise was clearly very thoughtfully developed..Version: 7.4.0
✓ UI gets worse with each updateEvery “season” when Shopify does their new features they redesign the UI and make everything an extra click or two. Line graphs are less useful than the bar charts for sales, etc they had before. It now takes multiple clicks to move from todays sales to this months sales. Live View is completely gone?? Reports from the dashboard doesn’t load anything for me. I wish the people designing the UI actually used the software..Version: 9.149.0
✓ Blacklist central!(I was using Shopify for 2 months, pulling in 17k per month.) Out of nowhere I get a cease and desist from another store that claimed I was “too similar” I changed the entire store with theme and all (the applicants store looked nothing alike). Then I begin to run my website again when one morning Shopify claims that my website has been closed and my account suspended. I took action and tried to fight back as there seemed to be no issue on my end. Now all my devices and my name are blacklisted as each time I put my card details in I am immediately banned. Shopify can you please tell me why I am banned from using the platform? I complied and still lost my account + thousand of dollars..Version: 9.133.0
✓ Latest update is brutal badFirst off I’ve used Shopify now for 4 years solid with over 3000 sku numbers and over 1.5 million in sales. We almost exclusively use the Shopify app and we are about to jump ship over to square after this last update. They had a good thing with the layout and was quite user friendly but this last update is glitchy not letting me view my sku numbers for reordering and won’t let me share a product when clicking on the share icon. These little changes has complicated the work flow and forced me to sit at the computer. Not ok..Version: 9.125.0
✓ Very TediusI hate using this app to set things up on my store, if I were to be pithy about it. The app fluidity is above average, but there are sooo many taps in order to get to where you want, and due to the nature of the service, there are just waaaaay too many settings pages to go through, which are easier to see on the desktop. It’s not all. The collection system is a bit of a nightmare because it LOOKS like you can create, edit, add to a collection of products while you’re editing the store look itself, but you have to go back to the inventory editing page to do that. You can’t create and add pages to your store to show a collection without doing this, and I spent ages figuring that out. It’s also very unintuitive how to create a page. You have to create templates and collections ? How do you connect them? I’m frustrated. Otherwise, it’s fine mostly. Some elements are locked away for the phone.Version: 9.152.0
✓ Sales by product??Shopify app and webpage are missing the most basic of features - sales by product. Frustrating and bizarre. I recommend choosing a different e-commerce platform based on this..Version: 9.117.0
✓ Most of the 5 star reviews in the last year are clearly fakeCan’t search products then open them to edit. No option to view product page if you searched for it. Searching for an order then opening it takes some weird hold and click. Shopify as a whole has just been making it more and more expensive to use in the 4 years I’ve used it. Little by little the fees have increased. It’s setup to restrict back end design to force you to buy recurring charging apps or hire a Shopify consultant. Shipping options are also very restrictive to keep you on their plan. There’s a lot of ways it’s set up to keep you reliant on paying for everything through them. If I started over I would have paid a developer to help set up Wordpress.Version: 9.71.0
✓ Good app, recent update trashObviously Shopify is a platform which should be used on desktop, and the app is a good extension of that - getting notifications of sales, quickly checking stuff on the move, etc. However with the latest update they have made the login sessions expire in a far far shorter time than previously. I have got 4 Shopify stores, and logging in and out of them constantly is a huge pain. Cannot even understand why this has been done such a way - only thing it takes me to log back in is to tap login, choose my account and my store, as everyrhing is memorised by cookies. Doesn’t give ANY extra security, completely pointless. Shopify, pls fix!.Version: 8.83.0
✓ PLEASE FIX THIS ONE THINGWhen adding a product to my store, I am unable to select multiple photos to add to the product at a time. To those people who regularly add new products and like to include many different photos to show all the different product options like colours and styles: be warned, you will spend more of your time in this app manually selecting and adding one photo at a time to one product at a time than anything else. To those whose selection rarely changes: you’ll still spend more of your time adding photos in this tedious manor than anything else you do during your initial set up..Version: 6.5.0
✓ Shopify is great howeverShopify is great. It’s a one stop shop with tons of third party apps that work with it as you grow or to help fit your site to your business. But with every great thing there is always some downfalls. My biggest issue is Shopify locks you into their payment provider or merchant. Shopify payments is ran by stripe, they will not negotiate rates and will charge a percentage fee if you do not use shop pay as your main merchant. This could affect some businesses, depending on what type of business you are, or what you sell. My next issue has to do with third party apps, as they don’t always sync 100% of the time. This can cause order issues and intern loose customers. As well as the more apps you add the slower your site becomes. This also goes for if you want to ever develop an app. My last biggest issue is the reliability. as by using Shopify, you are relying that Shopify will keep your store up and live at all times. However Shopify is not perfect and I would say at least once a month if not more we experience some glitch or downtime on the site. Conclusion, Shopify is great with some kinks that still need to be worked out. Intern it’s probably one of the easiest website / e-commerce building tool out there with compatibility to almost any style of business. However, like any big corporation, they try to lock you in and this can course some issues as you grow:).Version: 9.135.0
✓ Barely works. Prefer previous versionPrefer previous version. Map harder to read and navigate and won’t zoom as far. Dots often not there even though it says people are online. Dot is faint when visible. Very put off it.Version: 9.1.1
✓ App won’t openThe app won’t open as it’s saying I need to update it. I go to update it but don’t have the latest iOS version 13.? to, however my phone (iPhone 6) is staying its up to date. It mentions to update to the latest version for phone, however that doesn’t go anywhere..Version: 9.49.0
✓ Don’t waste your money with ShopifyI have spent months to setup store on Shopify still store not look like what i want there are lots of paid features which you have to buy to run your store i paid $29 usd every month since year even no sale after that Shopify encourage me to buy paid plugins. this is totally rubbish platform I changed my store to woocommerce for free now i just pay $1 a month for hosting only you also can choose thousands of free themes in woo-commerce.Version: 9.24.0
✓ Nov 2023Latest update cause few issues in the app 1. Abandoned check out not allowed to see the details of the potential order 2. Payout information not available Please fix asap..Version: 9.88.1
✓ Customer SupportI would rate this 0.5 stars if I could. The customer service is unbelievably terrible. I was in a serious situation where I need serious help. I contacted the support service multiple times a day for 6 days, but no support was shown. The only thing they said was that my situation was forwarded to another team and they will be reviewing it, but I was getting nothing. Our store was planning to log out and close, because of the unbelievable and terrible customer support from Shopify. And when they will read this, they will probably reply with a site that directs you to their customer support and it’s a cycle. You get no support. You just keep going round and round, but no support gets shown. Unbelievable. I don’t recommend using this. It’s better to use other competitors. Yes, they might be worse. That doesn’t mean they are bad, they are good. But also, they are stable. They offer support quickly. If they are stable, it’s better in my opinion..Version: 9.125.0
✓ Great, but needs passcode lock!I can't believe how good this app is, and how easy it is to run most aspects of my store from my phone! A glaring omission is an important security feature: there seems to be no way to set up passcode protection on the app. Someone could do a lot of damage to my bottom line either intentionally or unintentionally, simply by having access to my phone. 5 stars when this issue is fixed..Version: 8.1.2
✓ Shopify has gone downhillWe’ve had our shopify store for roughly 3 years now. Year 1 support was amazing, multiple contact methods and would get a quick resolution to any potential issues. Year 2 this support started to decline, phone service no longer available and resolution/response times much slower. Now in year 3 any form of support is useless. We have had numerous major issues with our store, with no help or resolutions from shopify support. The only available option is to chat with a representative, who will inform us that they are forwarding the issue to a specialist team and will get back to us within 24 hours….. we have never heard back with a resolution, not ever. In addition their process for chargebacks is awful, if you receive any form of a chargeback through shopify you are near guaranteed to lose it, regardless of any evidence submitted..Version: 9.152.0
✓ So buggy since the last apple updateThe app is generally good and does al I need it to. But since the latest apple update, it is so buggy. I doesn’t register when people are on my site properly - on the same screen, it says no one is online yet there are pages being viewed, and 0 sessions have converted yet I have an order. It’s really frustrating and makes me unable to trust the stats..Version: 9.113.0
✓ OrderWhen an order is archived the Shopify Icon still shows as if there is an order waiting to be filled..Version: 9.91.1
✓ Where did the iOS widget go?I’ve been using it successfully for ages to give me a quick view on my daily sales. Last week it seemed to stop working and just appeared as an empty white frame, and when I deleted it and tried to re-add it to my home screen, I can no-longer find a widget available for the Shopify app? Huh? I’ve done that usual reinstall, restart etc - nothing..Version: 9.53.0
✓ Be ready for the “Account on hold” malarkeyI’ve set up 3 Shopify stores now and I like the Shopify platform. However, there’s an issue to be aware of and it’s a bit sneaky. The moment you make a sale, Shopify will place your account on hold and ask you to verify your business with more information. I’ve no problem with this and I understand it’s a legal requirement - but, Shopify could easily have you complete the required information BEFORE you make your first sale (during setup). It’s obviously a sneaky ploy to make it easier for people to get started, but if you’re a bit of a procrastinator like me, you could easily find your money on hold while you argue with Shopify. Annoyingly, they have no awareness at all of U.K. law and things like the data protection act and will ask you for your suppliers’ or customers’ information regardless. Do the right thing Shopify and get all this done upfront before sellers get all busy..Version: 8.81.0
✓ ExtortionistDon't. Just run. The app never works. It has issues with literally EVERY integration. It freezes, pulls my cost prices to the Collection pages instead of selling prices, drops apps like Facebook repeatedly. And then when I asked for a refund for the month that my shop has been improperly working because you should not be paying for a product that does not work, they threaten to close my store. They hold your store hostage, don't fix ANY of their multitude of bugs and glitches, all the while trying to ring you into working for them for free to try to solve their software problems. Don’t even get me started on the faux phone app that offers no means of fulfilling your orders. It’s a joke or the cruelest order. This is a scam of the worst kind preying on small businesses. They should be in jail. Just wait. A class action law suit is bound to happen..Version: 8.44.0
✓ They deleted my website with no warningIt took me ages to set up my website with them and only managed to make 1 sale after launching from a customer I was already speaking to prior to opening the website. They warned me it was a scam then a day later they closed my account without any valid reason, they said I was violating sections 7, which was a lie and I was posting genuine products I get from my supplier. It took me a long time to set everything up, only to have them take it away for no good cause, I haven’t even got started selling properly or had no issues with my 1 customer as she paid and we delivered it. Now they are holding the fund of our 1 sale for 120 days. Never again!.Version: 9.120.0
✓ New updateHi could you please go back to normal, this is most misleading The other set up was much better, it was easy to read and told us all the info we needed at a glance this is impossible I don’t care it was done for Black Friday, please review and install the old way. Thanks DTSM Driving School Inc.Version: 9.90.1
✓ VERY POOR BACK UP SERVICE!!!Shopify shut down our online our store and webpage for no reason. We have been a loyal customer for a long time. Waiting for over two days to get our store back online. It has cost us 1000s of dollars in lost sales. Online customer support can’t help. No phone contact , but they are happy to have a phone interview to discuss their new products…. For a company of this size having such poor support is completely unacceptable..Version: 9.100.0
✓ Good appI love the app as a whole, but changing inventory details is ridiculously, unnecessarily long. There was an update recently that allowed us to simply select “+” to add units to the inventory, and I was so grateful because the initial process was already a little long. But now it is just ridiculous. Most of my business’ products have multiple variants, and you already have to edit the variant’s individual inventory quantities, now you have to select 3 or 4 different options, just to add or remove a unit. For each variant!! That’s so excessive and completely unnecessary, especially since there was already a perfect update not long ago. Everything else works fine but inventory is changes frequently and this makes the overall process entirely too long.Version: 9.61.0
✓ Notifications not workingStill troubling that notifications are slow or not working..Version: 9.96.0
✓ Edit. Stole my money!Shopify stole $1300 from me and refuses to give it back. Had a basic plan and wanted to see what the next plan up would be so I could do wholesale. I signed up and canceled the same day due to the astronomical price difference and my transaction was "converted" to credit. For three years they changed my bank rather than use the "credit" I have. I no longer use this app as it has become useless to actual small business owners...and have been fighting to get my money back. They have told me the since it has been "converted" to credit there is NO WAY to possibly convert it back. I have been fighting this for months now. Dev response will tell me to go to their chat line and take care of it there but the "customer support" keep telling me there is nothing they can do. Edit: still have not received a refund for the $1200+ owed to me..Version: 9.145.0
✓ Worst updateThe new app update has rendered the app almost useless. Why would you mess with a good thing? Work with your app’s users not developers to get it right..Version: 9.151.0
✓ No bulk shipping label featureThey removed the feature to order multiple shipping labels for multiple orders at the same time through the app, meaning if you’re trying to use the app to fulfill orders you have to do them one at a time. This is extremely cumbersome when you have many orders as buying each label takes like 5 screens and 20 screen taps. I asked Shopify support about this and they were very unsympathetic basically saying I should stop using this app and go log on with a browser on laptop instead. Very rude and unprofessional, this experience on top of all the other Shopify shortcomings like how they force us to spend a lot of money on apps to implement very basic e-commerce functionality is making me look for alternative platforms so I don’t have to deal with their incompetence..Version: 9.127.0
✓ Do not generate simple invoice or customs labelsDo not generate simple invoice or customs labels, Google adjust drain your money, as Facebook, we spend thousands and 0 back. Not bad service support but have limits even you touch them once a year. And worse part payment system they do not guarantee scam free policy, but Shopify like charges no responsibility and charge for every app!!! Ebay all did 400 minus just because double load 1000 items on eBay, ebay charge us but no one want to be responsible. Shame !!.Version: 9.39.0
✓ My Shopify ExperienceFirst off, I have heard amazing things about the app. However, my experience has been a bit of the opposite of what you would expect. I started using the app in around June or July for a business, but quickly deleted it because of the fact that I in particular found it hard to use. I subscribed and i paid the £5 it charged every month. Once i deleted the app, i also canceled the subscription. I am not sure whether it I didn’t actually cancel it properly or if its just taking money from my account for no reason but its bothering me quite a lot because i earned it and im getting it taken away from an app with a subscription that i cancelled. I am going to find a way to fix this but other than this I believe that the app is really great and good for business owners..Version: 9.147.0
✓ Takes foreverThe app does its job… eventually. Frequently takes up wears of 5 minutes just to show orders, 2 minutes loading time for anything else. Lags like crazy. I’ve just spent the last 20 minutes trying to get in to see my orders and the app keeps crashing on my phone, tablet and computer..Version: 9.57.0
✓ Pretty BrutalNothing works. So glitchy. Any help from customer service also glitches. They will make it impossible to delete your account & data after your trial. That plus their app, website, and customer service chats / emails not working properly.. pretty much means you won’t get it deleted..Version: 9.128.1
✓ Take your business elsewhere.I love the platform. I just dislike their customer service & everything that comes with it. There really isn’t a sense of urgency to help you get your issues fixed. Considering that those issues are 9/10 times an issue with Shopify itself. For new business owners do yourself a favor and save yourself a headache. I’m going to finish out my trial period and keep you updated. It shouldn’t be difficult to get the help you need. Plus they don’t have a phone number you can actually call either. I’ve asked to set up a phone call and was told that’s not an option as many of their customers get their issues fixed through chat. It’s a lie. I’ve had an ongoing issue for about 4 days now. I just don’t think it should be difficult to access your own money. PLEASE PLEASE save yourselves the time too..Version: 9.116.0
✓ Shopify is great but…….Shopify is a great platform for having a professional looking website that’s easy to manage but unfortunately it’s missing some really basic functions! Functions that the shopify developers have had plenty time to fix (Eg filtering items by size) Also the more infuriating thing about the app is the 3rd party apps that you need to pay for to do some of these basic functions and a lot of the time they are more expensive than shopify is. It’s almost like shopify don’t want to do anything themselves. I’ve given them three stars just now and I’ll lower it or higher it depending on the next couple of updates..Version: 9.87.0
✓ Trust me keep a wayUnfortunately, one of the worst support totally unprofessional and in trained. What a waist of good potential.Version: 9.102.1
✓ Too glitchyCan’t edit your page because it’s too slow and glitchy , not very practical..Version: 9.95.0
✓ Love the concept...PLS fix the bugs!Love this app and am a HUGE Shopify fan. You guys are crushing it. I have to admit, I am super annoyed with the bugs when creating blog posts and new pages on my app. They do not adjust for your mobile screen, so the text runs off the page (and out of view). This makes it nearly impossible to make edits to text that expands beyond the view. Please make this responsive on mobile devices so we can work on the go! ALSO check into the weird little bugs of not being able to hyperlink on mobile...every other try. I highly recommend going through as a consumer and creating a complex new page on your mobile device. Then create a blog post. Add images, try using the normal functions, like bold/italics/underline (which is super annoying because you have to click them twice) and adding photos and bullet points. You guys are amazing overall! I’m a huge fan of the product. Just really need these fixed (it’s been like this for years) because we are all super busy and need efficiency in our work! Thanks guys!.Version: 8.36.1
✓ Archive function still brokenI downloaded the latest version of the app which claims to have fixed the archive function, but sadly it’s not fixed at all, still broken again sadly. Please get it right and fix it ASAP for good thanks..Version: 7.2.0
✓ Terrible updatesI used to use this app regularly as a Shopify plus customer - now I only use desktop. I submitted several bug complaints - no one responds. When you click on an order from a push notification on iOS, the text field doesn’t move up when you try to add a comment so you can see what you’re typing. This does not happen when you open the order by going into the app first - only happens when you directly open the order from the push notification. Also their address field in the order in iOS does not trigger open the native Google maps app like it used to, instead it opens a browser of Google maps from where you click open app. Recent updates have made the app more glitchy and harder to use - I prefer now to just use desktop version but I used to find their app very useful. No one even responded to these bug reports despite us being a high paying Shopify Plus customer..Version: 9.150.1
✓ Worst update ever!This latest update to the app is a classic example of what happens when people who don’t actually use a product themselves make design changes. It used to be so easy (and is essential!) to be able to compare one date’s performance with another (e.g. if I want to compare today’s performance with the same day last week’s performance). I used to be able to just select ‘compare to’ on the first screen but that’s gone entirely and shopify seems to have decided that all anyone cares to compare today to is yesterday. A complete misunderstanding about the way we need to look at our data running an ecommerce business. How do we compare one date/date range’s performance to a specific different one Shopify??.Version: 9.150.1
✓ Worst APP ever !! LINKS - CHAT (support) HA!I thought I’d give them a try and open the store. I am a small small online seller, but no messed up from the beginning wooden properly connect to the Instagram or Facebook. Trying to connect PayPal it obligingly created a second account for me so now I have two of the names that I wanted floating around in space I tried to delete one and it created a third account for me when I tried to go back in and just rectify and delete the one account it’s a total mess I’ve wasted a day and a half of my time *just trying to connect* just trying to make a sale* just trying to work with the worst app ever!! When I tried to connect with their chat it said chat was open and left me there. Somebody named Kevin came on and said hi and I never heard from him again. Oh and please developers please don’t try to get back with that “smooshie” - sorry you had a problem - YOUR APP has a problem..Version: 9.107.0
✓ Not great, less useful every major updateClunky, slow and inconsistent. Sometimes making sweeping changes to something doesn’t always make it better. If it ain’t broke, don’t fix it..Version: 9.19.0
✓ Don’t get itWas going to give it as go for my small business however it started and then decided that I wasn’t ready to do something like this I then deleted the account not even half an hour afterwards it was reopened I then deleted account again and then not even half an hour afterwards it was reopened I’ve since and change my password and I’m hoping that it won’t reopen again because when I went on to look there was another device logged in was not mine and I couldn’t remove it and it kept logging me back in when I don’t want it it seems a bit like it’s trying to make you stay on to take your money I’m not a fan and will not be using anything like this again.Version: 9.99.0
✓ Too expensive for start upsI’ve been using shopify for a few months while I had some savings to fund it. And I now sadly have to close my store down, I simply cannot afford the monthly subscription. I’m a new business who is slowly building, and I was hoping shopify would be more of a tool for these kinds of businesses rather than a burden. Shopify needs to have a free mode for small new born businesses who are trying to find their feet (possibly allowing them to sell only 2 products). Eli..Version: 9.46.0
✓ Fab system, far too many bugs in editingSo frustrating trying to edit my theme for my store. Takes ages to load a certain section, to then, repeatedly be sent back a step, saying problem occurred, reloading page. I don’t want my customers seeing default titles, and it seems impossible to edit them on my slideshow, sometimes I get lucky in changing one title, then before I can save, it’s done the same thing. Three days I’ve been trying. I clear my browser, try again, I log in from google search, and the app, but it doesn’t help. Also trying to link Instagram is a nightmare. It says I’ve not been approved, but I have not done anything against e-commerce policies and rules, and how long to link Facebook? Says my link been accepted, although all my products, say Facebook disabled, I go to Facebook and i can’t enable as says still being reviewed, also the help reply was useless, only giving me a link to help with my problem, when I stated I had read it all, and followed every instruction, so being told what you’ve already done is not helpful, and only way to reply to their reply is call them or go on chat, why not able to reply to the email? I’m getting so frustrated, my trial period running out, and not sure if I should pay for this service now, when so many problems already. Maybe store not approved untill trial period done on purpose I’m thinking now.Version: 8.15
✓ Shopify app epic failMy site is live but every time I load the app on my phone it says no internet connection..Version: 9.93.1
✓ SCAMMED MEI opted for a 3 month 1 dollar subscription and I canceled it after 3 months. They are saying there was some sort of a glitch and my account never got canceled. I noticed this 4 months later when they were charging me 50 dollars a month!! I lost 200 dollars for a website I never used!!!!.Version: 9.109.0
✓ Never used an app were every update makes it worse except shopifyBeen using shopify for my business for 4 years. Every single update literally makes the app worse. I pay £600 odd a month in subscriptions. I’ve never seen an app with so many bugs. Things don’t save on listings, I can’t edit the SKU, the variants don’t work properly. The new update is horrendous Please please please sort these bugs out. I have 5 staff and 5 devices logged into my shopify and every single device has countless bugs and gets worse with every update.Version: 9.125.0
✓ Great app butThe app is great, you can do pretty much everything you can do on a computer with it. However, I absolutely hate the new world view of visitors. First off the tiny little dots are so hard to see, you have to rotate the earth around instead of just seeing a clean full view map. Secondly, something happened recently where I can’t even see the world view anymore. Instead of the globe it’s just black so I can’t see where anyone is visiting from. I’ve deleted the app and re down loaded it and updated it multiple times, but nothing has fixed it. It’s very frustrating because I loved that feature prior to the change..Version: 9.18.1
✓ They’re screwing with meI’ve had my business with shopify for a little over a year now. Added products & all. Received an email about a trademark & branding issues & was forced to take the items down including CUSTOM SHOES!!! which is ridiculous!! You can’t call them via phone only email & even then they don’t respond in a timely manner. I just started making sales & now they’re screwing with me by making me take down my best sellers that made me money & not really helping. They even have my payouts on hold which means i can’t fulfill customers orders & i don’t want to lock the store because then customers will think they’re being scammed by the website not being up after taking their money!! Shopify needs to contact me ASAP to at least help resolve the issue. I don’t understand why they don’t have representatives to speak to just emails that take FOREVER TO GET A RESPONSE TO!.Version: 9.94.0
✓ Keep making app worseIn the last few updates you have removed the option to check available stock with the committed feature and now removed the option to change collections via mobile app. Why do you keep making the app less functional for us users?.Version: 9.71.0
✓ App latest update is appallingI’ve been using Shopify for years. I have 6 separate stores and it’s great you have have them all logged into the app, a bit like multiple accounts on Instagram. The last few months tho an update They’ve done means I am continually logged out of my accounts one by one til I’m logged out of them all, I then re add them all, works fine for a few hours, sometimes even a day or two. Then logs me out again. Frustrating to say the least. Shopify support been no help at all!.Version: 8.82.0
✓ Be carefully if u want 2 or more storesShopify will make sure you cant have multiple stores you will have to have pay different bill subscriptions.. for example if you have a baby themed store, a sports one, a girls one you will have to pay 3x the amount because you cant have unique urls for each store..Version: 9.116.0
✓ SCAMThis app supports companies that are scams!! You order from SHOPIFY thinking it’s a legit store and then you get scammed! This is SHOPIFYs fault for not double checking the companies they keep.Version: 9.99.0
✓ App widget not working. Please fixYour latest update cause the app widget not showing anything.Version: 9.141.0
✓ New Home ScreenI’ve been selling on Shopify for over 9 years. The new home-screen stats are a horrible regression. Please go back to the old view with the quick nav between | live | today | yesterday | this week | this month |, with a separate button to view detailed stats. This new view sucks. I’m angry..Version: 9.151.0
✓ They’ve completely changedShopify used to be amazing with customer service but now it’s absolutely terrible! Long slow chat..Version: 9.129.0
✓ I want to change my business category but I don’t know how . Plz help mePlz.Version: 9.128.1
✓ Beware!I have been using Shopify for a few years and out of nowhere they locked my account and would not give me access unless I signed a legal form saying I have the right to resell branded products. The thing is I don’t sell branded products. I recommend products and forward people to other websites where they can purchase the products if they choose to. It’s called affiliate marketing. Good luck trying to explain that to someone at Shopify. You can understand my frustration in putting in years of work and they lock my account for 1 or 2 so called branded products? Ok maybe they don’t want me to use their platform. But can I at least have access to my account so I can move my data onto another e-commerce site? Nope! It’s the equivalent of paying rent for a store and the landlord locks you out of the store and doesn’t let you get your products out! Beware!.Version: 9.82.0
✓ This is what I received when they blocked my store without my permissionThis email is to inform you that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I know this is not ideal, however we won't be able to help with your business. At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants. Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations. Once an account has been declined the decision is final. Thank you and I wish you all the best with your business going forward! Kind regards,.Version: 9.92.0
✓ HEIC Photos no longer supported?Why? I use shopify, create products, and take & upload photos mainly on my iPhone. This is a huge pain to ease of use. Will you support the HEIC format again?.Version: 9.135.0
✓ Update sucksI used to be able to add inventory and new products seamlessly now it’s very difficult and adding barcodes will not work at all. Very frustrating to have to search for a product instead of just scanning it..Version: 9.128.1
✓ An ok appIt’s not bad, but not great (e.g. would love to be able to organise and re-sort variants via the app). Comparatively, mobile web experience is great. Would love to see that kind of functionality in the app as I’m finding myself spending more and more time just using mobile web as the app doesn’t really offer much value currently..Version: 8.54.0
🙂 Shopify - Your Ecommerce Store Positive Reviews
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⛔ Shopify - Your Ecommerce Store Problems
