Big Bear Mountain Resort Negative Reviews

Big Bear Mountain Resort App Complaints & User Negative Comments 2024

Big Bear Mountain Resort app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Big Bear Mountain Resort? Can you share your negative thoughts about big bear mountain resort?

Big Bear Mountain Resort for Negative User Reviews

✓ Buggy and barely functionalThis app is just a wrapper on the web site, only site designers didn’t plan for it to be wrapped. Accept cookies buttons obscured. Does not remember reservations. Does not support apple pay. Cart cuts off item definitions at 3 items. Overall, complete garbage. Just use the web site..My5t1c_tac0Version: 5.33

✓ Horrible experienceTook my two boys to Big Bear for the first time. Planned a 3 day trip just so we can go tubing at the resort and bought tickets in advance for a 2 year old and 5 year old. When we got there they said we (mom and dad) needed tickets to go tubing w our kids despite what the website stated, which was that young children had to be in tube w an adult. We were happy to buy tickets for ourselves, but the employee said their slot was full and we were unable to buy tickets. We were very sad and disappointed by the experience. Worst experience ever to leave with your children crying because they couldn’t go tubing. Never visiting this place ever again!.Nery82Version: 5.33

✓ Operating hours missingIt would be useful if the app would show basic information such as operating hours. I never remember if the lifts start running at 9 or 10am..Mr. FromageVersion: 5.13.0

✓ Tracking crashes phoneCool, an app with a tracking feature that crashes as soon you enable the tracking.....SeabeeHunterVersion: 5.34

✓ Big BearVery disorganized parking arrangement. I had prepaid $20 for parking and had to drive more than 1 hour in traffic around the resort to park at Fire station parking lot that didn’t even require any fees. This was a very disappointing experience..GhalehtakiVersion: 5.35

✓ Needs loveQuestions I have: * why can’t we login with our big bear account? Facebook has nothing to do with it. * why are the cameras always showing last nights pictures and not a feed? * why is there a link for pass holders that goes to a page about buying a pass? * why is the parking page not showing us where the lots are and if parking is open? * why can’t we make reservations directly in the app? Basically this is a curated subsection of the main website; the one interesting feature for tracking looks cool, but doesn’t make up for the rest basically being a slower version of the main site. Hope this is just a foundation for them to build on and deliver a more useful app experience for their customers. With covid in full swing, having an app that is leveraged to reduce human interaction will be critical to helping reduce the impact of being open during the pandemic..Dev_headVersion: 5.33

✓ Its cool but...Some of the videos do not open.RathofmikeVersion: 3.1.71

✓ Latest updateThe last update that was supposed to update the trail map actually removed two of the primary runs from the open or closed list??? Summit run and miracle mile both missing..TheemainsVersion: 5.14.1

✓ Doesn't openWon't load after update this past week..Furrymurry8114Version: 5.11.0

✓ Interface updateHad all the information as the normal site - but not friendly with phone screens..OrchidthiefVersion: 5.33

✓ SiteThis site is horrible. Never received confirmation email after many tries.SMeremlVersion: 5.35

✓ Pass holderThere are issues logging in to view your season pass..Mikerear129Version: 5.26

✓ Latest version - battery killerHad to delete this after noticing it was using 49% of my battery, 12.8 hrs in 24hrs according to the battery usage in settings over 2 separate days when I'm not even at the resort. Please fix this soon so I can use for next season..Dbat777Version: 5.7.0

✓ Tracker needs workGPS tracking turns off when I turn the screen off despite my permission for the app to have GPS on all the time. I have to waste extra battery to get my runs tracked..SprodeBoyVersion: 5.0.6

Big Bear Mountain Resort works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Big Bear Mountain Resort.