- 79.9LEGITIMACY SCORE
- 83.4SAFETY SCORE
- 4+CONTENT RATING
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Verizon Call Filter App Complaints & User Negative Comments 2024
Verizon Call Filter app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Verizon Call Filter? Can you share your negative thoughts about verizon call filter?
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Verizon Call Filter for Negative User Reviews
✓ To Report a Call takes two requestsWhen I have a new number to report, I must share the caller information once to Verizon Call Filter and wait while it looks to see if I have the paid coverage. After that determination is successful it leaves me with page with a “Report” in the upper left corner. If I click on “Report” it takes me to the Report page but looses the call information. I then have to cancel out and share the call information again to report the call. Not sure why it needs to check everyday for coverage when I pay my bill on auto pay for five lines each month in advance. And why should I have to share the phone call information twice. Rating will be a three until this gets fixed. Also, there needs to be two classes of calls that get either dropped or sent to voicemail. Class one is medium and high risk calls and all blocked numbers. Class two is low risk calls and unknown callers. I have to leave all as send to voice mail because I do not know all numbers my doctors might call from or I have a friend not in my directory. This would allow my to drop class ones and greatly reduce the useless voice mails..Version: 3.3.3
✓ Not sure it does anythingUpdate #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense. Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls. I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app..Version: 2.7
✓ Don’t ever download this appOMGGGG!!!!!!!!! I really can’t with this app. I downloaded it thinking Yayy it will help me Get rid of all the spam callers and etc. However, that wasn’t the case, it was blocking calls from people from contacts that I have frequent phone conversations with... people were telling me they can’t reach me... since I didn’t receive any calls I was so surprised to hear that they were calling me and automatically defaulted to VM... I had to troubleshoot this for a good second. I deleted the app after deactivating the service but Problem was still persisting even though I deactivated and deleted the app. I did an another research and found out that this is the sketchiest app ever because apparently they still have access to your phone after all that so you have to go in your iCloud storage management to stop them accessing my phone. So I did that. Now it is functioning perfectly..Version: 2.7
✓ Seriously!?The solution to fix all these scam and telemarking calls is to charge us more money? How convenient! So I decided use the free version, and for the past two weeks, around 10am I’ve been getting a call from the same number (fail #1), so I did a google search and sure enough the number is in fact a number that should be blocked by this service (fail #2). So I decided to go into the app to add this number, and it says I cannot and that I need the premium service to add a number (fail #3). Version, wouldn’t you want your customers to let you know about a number that’s getting through? Wouldn’t you want to stop that number from calling your millions of customers? I guess $2.99 is worth more than providing a service that everyone is expecting. This app is useless in my opinion. And the premium subscription should be free to ALL your customers!.Version: 2.2
✓ Hardly Filters CallsRecently, I’ve been bombarded with spam calls from local numbers in my area to numbers from different states almost back to back and throughout the entire day. Right after I purchased the service, I was still being hit with calls all day. I looked into it and was advised to clicked certain buttons to help further block calls. After doing so only 5 calls were filtered through the few days of having the paid service. Today, I have received 20 calls starting before 7 in the morning up until now which is quarter till 5. Today was the last straw. Worthless service to have because it wouldn’t filter the calls. If I could post a picture of my missed calls log to prove my post I would. At this point I don’t know what I can do to stop these spam calls..Version: 14.4
✓ Spam = $$$ for VerizonI agree with other reviewers who are concerned that Verizon has little incentive to stop the spam calls, because they are making money off the problem. I like Verizon, but I’m very concerned about these awful calls - my social security number “has been suspended” or I am in danger of being arrested because of some fraud in my name - these guys are frightening and the company that I have used - for more than a decade I think - ought to be doing something about it that isn’t a conflict of interest. The more spam calls you receive, the more likely you will be to pay them $3 or $8 per month to try & stop the calls. I pay an obscene amount of money as it is. People in other countries do not pay $100 per month for cell service, check it out. But I digress. Verizon, please address this issue in a way that doesn’t incentivize you to help the spammers. I am still your loyal customer because I feel that the other providers will have the same problematic issues and not as good a network as yours..Version: 2.7
✓ Nearly worthlessThe app no longer shows a log of recent calls, even after uninstalling/reinstalling, hard reboot of iPhone, etc. The log is visible when logging into Verizon’s website, however. Meanwhile, Call Filter doesn’t let you block voice mail from specific numbers, like harassment calls from an ex. Those calls still go to voicemail. Only numbers previously identified by Verizon as spam can have voice mail blocked. Doesn’t matter if you have the free Call Filter or the $3.99 per month Call Filter Plus. Verizon support has no suggestion for a fix and just suggests permanently uninstalling the app. Which is fine. It appears to do very little beyond the standard iOS blocking function. Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence..Version: 14.5
✓ My ExperienceI downloaded the Call Filter app and used the free plan it provides but Verizon can choose to automatically sign you up for the Plus version and charge you $2.99 a month. I didn’t realize this until I noticed my bill was getting a few dollars higher and higher each month and I hadn’t ordered or purchased anything so I done some digging on My Verizon App and I found what the charges were and that Verizon could enroll you in it themselves without even verifying or confirming it with you before hand and was VERY upset!! I then figured out how to take off the Call Filter Plus from my bill and did so but more then likely will not get my 2.99 back for each month they charged without my permission, unfortunately. And it being Easter Sunday, plus with Covid-19 accommodations I can not get in touch with anyone from Verizon about getting a refund if possible until 7am tomorrow morning Monday, April 12th 2020. So my advice would be to not download this app at all unless you want the “Plus” Version because they will automatically sign you up for it anyways and you won’t know until you realize you bill is increasing monthly without any changes you have made yourself..Version: 2.9.1
✓ More calls since downloading ap.I wish I could say this AP does all I expected from the description, but it sadly does not seem to work that way. I don’t see any decrease in calls! Rather since installing the ap I am averaging 6 calls or more a day where prior to using the filter they were sporadic and maybe 2 a day in cycles. Now it’s every day all day long. I still have to manually block the calls and there does not seem to be any more calls identified with who is calling. I’m spending more time manually blocking calls and researching where they are coming from. Plus since we added the AP we are getting text messages without identifying numbers. They are for a weight loss product in the header. There is a web address in the body of the text with a message saying Do you need to loose 52 lbs? And it is spelled loose not lose. Obviously a scam or some fraudulent situation. I have spent so much time filing complaints with the FTC since installing the AP and I paid the 2.99 for Premium. Now I just want it to stop even more! I’d give a zero star if possible!.Version: 2.6.3
✓ Should Be FreeI pay you $350 dollars a month. Make It FREE. This is ridiculous. That you, Verizon, have the ability to monitor this, what I would consider to be an illegal marketing strategy, of telemarketers changing and hiding their numbers so that they can ignore the “Do Not Call” rules put forth by the FCC, who in all honesty, should be doing much, much, more than they currently are to stop this shady business practice. Why don’t you put your boy Thomas (or Richard as most of us know him) in a commercial with some nerds and a giant version sign behind him getting some ice cream and talking about how annoying spam calls are then roll out this feature as a FREE service to ALL Verizon users and then steal back some of your market share instead of gouging your CURRENT CUSTOMERS by luring them into a free trial of something that costs $50 Per Year / Per Line! That’s just simply not good business. I can’t wait until T-Mobile and Sprint steal more of your members by offering this on the house, then maybe you’ll do the right thing..Version: 2.0
✓ Charge for spam filter???Well, honestly, Verizon, shame on you fir charging a fee-even a small one-for providing secure phone line. You ought provide that protection as part of your plans. Just sayin.... you are fleecing your customers. I fixed with a plan for my phone or, because of the increased spam, phishing, and blocked calls still coming through.... I'd so leave you just for this reason, alone. How about this idea: just stop offering " extra rewards" fooling your customers into thinking they are being "rewarded fir loyalty". Y'all have it, backwards. Give your customers the protection they hoped they could expect from you. Be the leader in this industry. Give THAR a try as a promo... see what happens!!! GIVE IT A TRY. GIVE PROTECTION AS AN ADDED PERK TO YOUR CUSTOMERS AND SEE HOW THE PEOPLE WHO ARE TIRED OF PHONE SCAMS AND WATCH THE CRIWDS FLIVJ TO YOU ..Version: 14.3
✓ It did work, for a bitAs with most, I’m sure, I was furious with all of the scam/spam calls to my phone. I found this app and decided to try it. I’m only using the free ‘option’, so keep that in mind. At first (for a couple of months) it was fantastic, as it seemed to catch almost all bull$h1t calls and prevent my phone from ringing. Apparently all good things must end. I haven’t seen a call get filtered to spam in at least a month, and it is back to 2+ garbage calls every day (up to 9 max so far) with no sign of slowing. Basically, this is useless now. Verizon needs to add an option to block/filter all VoIP calls, so these scammers who use it to send phony numbers as the source caller can just be shut down. Yes, that would hinder some legit calls, but I’m okay with that. Gimme the choice, at least. I’m about to change my number - and carrier - over this bombardment..Version: 3.3.3
✓ No way to unblock a numberFor two weeks I’ve had someone calling that was went straight to voice mail. Every time I checked the call filter log to see if that number was in it and it didn’t appear to be there. I scrolled though the end list of numbers block an it wasn’t there. Today I figured out you could search and sure enough the number is blocked. Since the number is in their system as a global there is no option to unblock the number. I contacted support thinking I was missing something and I’m not. I tried turning off the blocking feature both in the app and under Apple settings. That didn’t stop it from blocking the number. I deleted the app. That didn’t stop the block. Turns out if you have it on your service plan it still is filtering calls. I basically have to stop blocking all SPAM numbers and blocked number to have one number to be able to call me. The ability to white list a number is critical!.Version: 2.1
✓ Both versions practically uselessI’ve tried the free and paid versions of this app. The free version is completely useless unless you like being told you need to subscribe whenever you click even the most innocuous looking “features”. Even number blocking, which is already integrated natively into the phone, requires a monthly subscription. Seriously Verizon? So I guess that makes the free version even LESS than useless because it actually doesn’t even perform basic features already on the phone unless you pay extra. As for the paid app, it too is practically worthless. Sure, ponying up the three bucks a month unlocks all the eye candy but that’s literally all it is; eye candy. It doesn’t do squat to stop annoying spoofed calls and robocalls. After upgrading to the paid version, the number of spam calls I received actually skyrocketed. But hey, at least I have a nice pretty new log of all the calls it allowed through. Honestly, if phone companies spent as much time sincerely developing ways to actually HELP their customers rather than thinking up new ways to fleece us for more money for features that should be free, half these problems wouldn’t exist..Version: 3.3.3
✓ Not working as advertisedI was trying to find a spot to write to you instead of writing it publicly, but since I can’t find a contact for this app specifically anywhere, here we go. If you are going to give the option of block ALL spam, than anything with spam in the name (Including potential spam) should be blocked. Right now I’m paying extra money every month to still be disturbed with spam call but at least get to know they may be spam. I don’t want to see them at all even if it means missing a call or two; they can leave a message! Please fix it or add another ultra layer that reads, “will absolutely block all calls with spam in the name. Are you really, really sure you want this?!?”, and I will gladly click YES I DO! Right now, this isn’t worth the extra I pay to Verizon to have the subscription, and I won’t keep it much longer if this continues. I don’t want to even see potential spam. Thank you for listening..Version: 2.4.1
✓ Doesn’t work, plus can’t see number as phone is ringingI have the paid version, set to highest level of protection. I get multiple calls a day that are robo or spam and so far this hasn’t caught one of them. The most annoying part is while my phone is ringing it shows up as “unknown name” and shows the city and state but not the phone number, so I have to decline the call to see what the number was and wether I should’ve answered it. It also is a huge pain to “report” a number as spam- you have to select the call from your call log, “share” it with call filter, add it to your list (which involves selecting multiple answers), THEN you have to choose to report it (which also involves selecting answers). Oh, and when Verizon suggests you uninstall and reinstall the app to see if that fixes the number not showing up, your list disappears and you have to do it all over again....Version: 2.3
✓ App says this number hasn’t contacted you recently when you try to report it as spamThis app is useless. I am so frustrated. Some days I can get over a dozen spam calls a day and when I report it as spam on call filter, the app says this number hasn’t contacted you recently. Really, they JUST CALLED. How can I click on the number, click on report to go to app then it says this number hasn’t contacted you recently. So how much are these scammers paying Verizon to make sure these numbers aren’t reported as scams. I am so angry! I have been a Verizon customer for almost two decades but this makes no never mind to Verizon to assist their most loyal customers. In addition, most other calls are reported as VOIP networks like Commio, IP Horizons and other VOIP providers. Does Verizon try to block these pesky VOIP vultures. H E Double hockey sticks NO!! So how much are these VOIP providers paying Verizon to let these scam artists continue to harass their customers? I am so over Verizon. As soon as my contract is up, I will research and find a cell phone provider that cares about their loyal customers. This app is useless and so is Verizon!.Version: 14.4
✓ What a waste of time? Really Verizon?With the number of spam robo-calls increasing every day on my iPhone, I read about Verizon’s Call Filter and hoped it would eliminate most of those annoying calls. (By the way, I had to get rid of our land line due to the deluge of robo-calls and spam calls.). I called Verizon and was assured the app worked well. I decided NOT to get the Premium version (thankfully) and gave it a shot. Well, a week later maybe 2 spam calls were flagged. The majority were let through as normal calls. Consumers deserve a solution that really works. I blame companies like Verizon, AT&T, Sprint for not being 100% proactively committed to eliminating this growing problem. Pretty aggravating when you can’t answer the phone because 80% of incoming calls are spam calls. Factor in the possibility that your cell number is also your business number and the problem is magnified. All that said, folks, trust me that this app is a complete waste as it doesn’t come near being a “call filter”. Shame on you Verizon!.Version: 2.3
✓ Reduce the number of steps to report spamThe current path on iPhone> 1) Spam Number > 2) click on the “i” circle icon > 3) Share Contact > 4) Search Caller Filter > 5) “...” Click on the 3 dots > 6) Mark as Spam > 7) Select Label > 8) Select Robo Caller > 9) Select “Add” to mark as Spam > 10) Click “OK”to confirm that the Spam Number has added to the spam list 11) Select Report Caller > 12) Select a category > 13) Select “Scammer” from the drop down menu > 14) Select “Report” in the top right hand corner to Report number > 15) Select “OK” to confirm report of number > 16) Select “Block caller” > 17) Select a Label > 18) Select “Robo Caller” from drop down menu > 19) Select “Block” in top right hand corner to Block a number > 20) Select “OK” to confirm that the number has been added to my block list It takes TWENTY STEPS to confirm ONE NUMBER that is a Robo Caller to report as spam, add to spam and block list! That is only one number of twenty robocalls that I receive daily so is the app really that efficient at call filtering and reporting these robocalls? @ $2.99 a month the app and customers paying a premium for this service deserve an easier way to deal with robocalls and this needs a major upgrade.Version: 3.8
✓ Crashed on openUpdate: obviously the person responding to these complaints has been asked to copy/paste the same irrelevant response to everyone. No, no one's settings are incorrect. No one changed anything. It's hard ti screw then up! The app broke. The correct response from Verizon should be "We are working on this, thank you for your patience." And, they should be asking us to forward them the crash reports, which I can see in Settings. Any responsible, capable developer would know about these and ask for them. But this problem is so pervasive, they should be able to observe it on their own. The problem is probably only affecting apps that got upgraded to a new version, while Verizon is probably only testing clean installs. We don't want to do clean installs, because we don't want to lose our settings. This is so sad. If anyone has ever called Verizon to ask about the call filter app you know that no one there knows anything. The company is too big, and has totally fragmented, siloed departments. Original review: Have used this for years. You just broke it. It will not open - it just crashes. Like everyone here is saying. Don't ask me to email you anything. I suggest you just pick up a phone and watch it crash!.Version: 15.0
✓ Barely usefulVery disappointed in the poor performance of the free app. Been using the FREE YouMail that is still catching far more than this app. Basically too many slip through that ultimately end up going to YouMail. Also saw they put out an update which never showed up in my App Store updates listing. Just happened to manually find it by accident. For a company as big as Verizon that generally charges the most for mobile service, it extremely disappointing to find them nickel and diming their customers in order to get premium call blocking which in all likelihood is less effective than free third party solutions. Anyone reading this, YouMail is free - ya, they say their service is providing the voice mail service on legit calls as a bit of advertising and there are small ads at the bottom of the app, but it works well, allows for custom VM announcements, sends push notifications and/or emails, transcribes VM in the app, etc. The free features are enough for most people. Paid services focus more on business features. Verizon could learn something from YouMail. Meanwhile I can do without the vzw call filter..Version: 2.6.3
✓ This never gives you the name of spam callers.I hate that never provides who calling with the name or sometimes location I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all.Version: 14.7
✓ Doesn’t Know I Have Verizon?I have a screenshot now of the screen that greets me in this app saying, “You’re not connected to the Verizon network. You must be a Verizon Wireless customer to use Call Filter” with the word “Verizon” clearly visible as the cellular network I’m connected to on my phone’s statusbar. Clicking “Join us today” takes me to a webpage where I enter my number and encounter the error “You’re already a Verizon customer”. In other words… this app has no idea what it’s doing, and my subscription to Verizon’s call filter service is absolutely worthless as a result. Nice work. My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point. Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work..Version: 3.5
✓ Not effectiveOk, this app is getting a lot of bad reviews for the wrong reasons. This is a Verizon app and is for Verizon users. You have to setup in your Verizon account prior to installing the app or it won’t install properly. The basic app is free, while the app with extra features has a monthly payment. Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam. I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free..Version: 2.1
✓ Why must I pay for the serviceMy carrier is Verizon. I pay way to much for my phone plan, and would expect part of the contract would protect me from unsolicited phone calls. Verizon has a responsibility to their customers to protect them from criminals while using their services. So the fact that I have to pay an additional 2.99 a month for something that should already be included in my contract for free is ridiculous. It’s hilarious to me that one of the perks for the paid subscription is being allowed to report a spam caller. Why should that “privilege” be reserved only for premium members, if the information has the power to benefit the company itself? Why am I supposed to pay Verizon to give them valuable information? I switched from AT&T, which offered a free app that would often block 100+ calls per week for me. Verizon’s application expects you to pay for improved services that should already be incorporated in your contract to begin with..Version: 3.3.3
✓ Horrible!First of all Verizon Wireless shouldn’t charge us to block these type of calls, it’s something that they have control over and shouldn’t allow these type of calls to come into their customers!….However since they don’t, what else are we left to do but get the app and pay for the service. It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well! I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone! Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work! Sincerely, a customer for 19yrs!!.Version: 3.5
✓ Worst paid app does nothing clogs up VMThis app blocks incoming calls that are legitimate and calls that are spam are still coming through even though they are marked as potential spam and they fill up your voicemail. This app also does not allow you to Mark text messages and spam. It’s the dumbest app you can’t use it from your phone but have to manually go in and add the number as it won’t give you theNumber that just called so you can mark it as spam. And why is it that I can only block 10 numbers? This is a paid app. I would not recommend this app and I cannot believe that Verizon is not able to come up with a better user interface. I think I’m getting more spam calls now that I signed up for the paid version. Verizon will send you a generic message to see if it’s not working contact them but they know you can see the reviews that everyone is having the same issues. They won’t do anythingTo fix the app..Version: 13.3
✓ Useless!An update! This app, after missing most spam/telemarketers/robocalls, for a year of “use” finally started blocking calls! Yes, it blocked calls, in fact, it BLOCKED ALL CALLS, including my friends and even my sister! I started getting texts asking me what was wrong with my phone, did I know it was saying I wasn’t available or some such nonsense... Finally logged onto Verizon acct, checked the Call Filter report, sure enough, it listed several recent calls which it had faithfully blocked: calls from friends and family, and there was no option to unblock them either! So I went back to my phone settings and unchecked the option for blocking calls via call filter, and also deleted the app. Really, Verizon, is this the best you can do? Every morning I get at least one unknown call, a number I don’t know, always around 9:00 to 9:30, they never leave a message and good old “reliable” call filter NEVER blocks them! So I launch call filter, the stupid thing says it’s checking my subscription—WTF? Too bad it doesn’t devote more energy to ACTUALLY WORKING! Then I add the annoying number into the CF “personal” block list, what for, I don’t know. This app is a waste of time! Verizon obviously doesn’t have a clue as to whether a call is reliable or whether it’s spam!.Version: 3.3.3
✓ And MORE Datatheft!The REAL problem is the telcos refuse to create a system that checks for spoofing. This CAN easily be done - since EVERY phone call in the US and rest of the world is Voice Over Internet Provider these days, it is simple to check deep header info instantaneously and check to see if it matches the Caller ID, easily spoofed because it relies on early 1960s technology- a number played in after the first ring using Bell 103 (max 300 baud, or about a hundred thousandth of current speed. If Caller ID does not match call header, it could be automatically blocked. But Verizon and other telcos MAKE MONEY selling lines to obvious robo-callers - US lines abd the IP lines that connect them to “boiler rooms”, phone banks, in Mumbai. So robocalls are good for telcos, the more the better. Unfortunately, the Trump-appointed FCC board has no interest in stoping the 12+ robocalls- including those which are outright criminal (Social Security “agents” don’t call you-ever, nor does Apple). If you get the SSI fraud call, report it IMMEDIATELY with the callback number to SSI’s Inspector General. But don’t bother blocking phony numbers that show up at random other than “800 -Service”. Use this app and you’ll find: Emergency call from a phone on the road? BLOCKED. Really important calls? BLOCKED YOUR CALL LIST? In VERIZON’s hands. Sounds like a bad deal to me..Version: 2.9.1
✓ Does nothingDownloaded the app on my iphone 11 and paid for the monthly subscription and it was worst started getting texts all day at least five a day from people I didn’t even no and then started getting through the day like six calls from states I didn’t even no I downloaded it because I was just wanted to keep safe because I only used to get a spam call like once every three weeks but I notice that varizon is in back of all this they start sending you fake text and calls through every single day so you think it is working I unsubscribed and erased the app and haven’t received not even one fake text or any spam calls they do this so you can think it works and fall into paying for premium features really disappointed they offer you the free version and does nothing it could be months and no blocking but when you pay premium suddenly lots of fake text start coming in and calls they have control of this can’t believe this I’m allready paying so much for my phones and plan that’s incredible.Version: 3.0
✓ The app is a scam - updated reviewUPDATE TO MY ORIGINAL REVIEW: The developers contacted me and clearly didn’t bother to read my review. They asked me to send them my contact info so we can check I’ve set up the app correctly. There’s nothing to set up, and my complaints had nothing to do with the app working incorrectly. My complaint was that I will not pay for any features on an app that’s supposed to be included in my monthly cell plan. The developer response only further shows how out of touch Verizon has become with its customers. Definitely switching carriers! ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year..Version: 14.2
✓ Randomly starts blocking all calls!The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?.Version: 2.4.1
✓ Can’t see who’s auto blocked!I was paying for the premium call filter and it was working just fine. I did get a few calls slip through but that is to be expected with spoof callers as well as I found it annoying that they could still leave voicemails but overall I was happy. That was until today. We just recently experienced an earthquake and I tried to call my sister and boyfriend and I got a Verizon error message. I was confused and thought maybe something happened and my bill didn’t get paid so I check, nope, I was fine. I tried calling my mom and dad and that worked which was even more confusing. Finally after troubleshooting I went to the app and removed the blocking feature and I was able to make a call. The annoying thing about is I let the app auto block for me so nothing showed up on my block list but when I turned off I could call. So annoying! The app should have shown me what numbers were being auto blocked so if there was a mistake I could fix it but it didn’t. I don’t know if it’s because I’m an iPhone user or what but that was annoying and alarming considering what just happened..Version: 2.4.1
✓ Doesn’t block any spam calls even when set toUnfortunately this app / service doesn’t seem to work at all. About the only thing it does is at least identify calls that may be spam calls (comes up as “potential spam”) but doesn’t block those call even though it’s set to block all spam calls, even the potential spam calls are set to be blocked in the app settings. There have also been several times when the same number has called multiple times (was clearly a robo caller) I marked it as a spam call in the app, and calls from the same number still got through. In addition... Calls from numbers that are clearly spoofed numbers also get through. It’s disappointing because when I was with T-Mobile, I had their anti-spam app / service and it was much better and was a lot more effective. It did a lot better at identifying (and blocking) most spam calls and spoofed numbers. I’m going to delete this app off my phone and unsubscribe from the call filter service. Even with the paid version of the app, I still get at least 5 calls a day that are identified as spam calls, in addition to other calls from spoofed numbers..Version: 2.7
✓ Useless now.Face it. The thieves and swindlers have outsmarted Verizon. Sometimes I get a 10-20 calls a day, no name, just American based #s, usually local. When you call back you get a non working number or a hang up. When I filter calls that show 'unidentifiable caller', or whatever, I miss calls from new clients that I haven't made a contact out of yet. Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too. So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!.Version: 3.7
✓ All calls in or out blockedI started receiving calls from my own phone number (spoofing) so I called Verizon and they suggested call filter turned on on their end which was free then also suggested I get the app for additional features. So I did both. App installed and I set it up and subscribed for an additional 2.99 a month. Everything worked fine until about an hour ago. All of a sudden I couldn’t make calls or receive calls. I’d get dead air then call failed error or I would get all circuits are busy now message. On incoming calls I couldn’t hear anything and the caller obviously couldn’t hear me. First I reset all settings. Then restarted phone. Nothing. Next I chatted with tec support via the Verizon app. Ran test on my line said it was fine. So next I went into my Verizon app and canceled the call filter app subscription. Then went into settings/phone and turned off call filter. Uninstalled app, then ran magic cleaner. Went in and reset settings. Rebooted phone. Still nothing. Around 15 to 20 minutes later i received a phone call then checked if I could also make calls again. It worked. Sorry Verizon I love you but won’t be installing or using your call filter app again..Version: 2.6.3
✓ Good idea, but ineffective. Verizon should do more!I’ve had Verizon Call Filter for about one year. For me it’s not only in effective in reducing the number of bad calls I must see, but the reporting process is a waste of my time. Smart scammers/fraudsters use special software to display phone numbers that their computer selects at random for their calls. That means that it will do no good to report or block the number for most of these calls. Unless Verizon develops a capability to detect phony caller IDs, Call Filter will never work. To inhibit the less sophisticated scammers who use a non-random number over and over again, I’d recommend allowing the user to select a total and permanent block so that that number never shows up on missed calls or voicemail unless the user decides to do so. Call Filter is a noble idea, but it hasn’t reduced the burden of the calls for me. In fact, after going thru the reporting process for each call, I’ve spent more time than I spent with my old method: If I don’t know/recognize who the call is from, I don’t answer. If there is a voicemail (which there usually is not), I may decide to listen just in case. In my experience, legitimate callers usually leave a message. Bottom line: Verizon’s Call Filter is a waste of my money. I’ve decided to cancel and wait for a better remedy..Version: 2.7
🙂 Verizon Call Filter Positive Reviews
Verizon Call Filter works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Verizon Call Filter.
⛔ Verizon Call Filter Problems
