Potbelly Sandwich Works Positive Reviews

Potbelly Sandwich Works App User Positive Comments 2024

Potbelly Sandwich Works app received 18 positive comments and reviews by users. Can you share your positive thoughts about potbelly sandwich works?

Potbelly Sandwich Works for Positive User Reviews

✓ Hard to readI have excellent vision but have a terrible time reading the yellow narrow sub header font and light grey/taupe text for the descriptions, etc. I love the ease of the app but I dread using it because I have to squint all the time. I don’t have this problem with other apps so it’s a very real design issue. I’ve seen this before - it looks cool but doesn’t function well. There is a way to have both. Please change it for the sake of use-ability!.PljkateVersion: 2.5.2

✓ Needs further developmentAdd order delivery status tracker (see Dominos). Allow to replicate toppings selection for multiple sandwiches with a button (“apply to all”) rather than require each be updated by hand in bundle meals. Needs better way to access pending orders than via the past transactions link (not intuitive or really accurate for pending orders). Finally, order notes text field needs to allow more characters. It cuts off at 50 or so..KeystoneRiderVersion: 2.5.2

✓ Previous OrderStarting with a previous order is still not working correctly. When opening the app, there was some mention of a previous order but after selecting a perk, it went away and there doesn’t seem to any way to start with a previous order. Would be nice if the app could keep track of the last 3 orders that the user could select to start the new order.AB_6644Version: 3.0.1

✓ OOPS! Overlooked Part of My Online Order…This was my first time making an online order for pick up. Everyone was very nice and my salad was ready for pick up at the time estimates. So, all was good to that point. But, when I got back to my office to enjoy my order, only the salad I order Les was in the bag. The bag of chips I also ordered (and paid for) was not in my pick up bag. OOPS! Had my full order (with the chips) been in my bag, I would have rated this experience 5 stars. But I really wanted the chips with my meal. I hope Potbelly will give me a bag of chips the next time I order..JMG BaltVersion: 3.0.1

✓ Bring back the old appThere was nothing wrong with the old app so I don’t understand why they had to create a new one that is impossible to find out balances and use a gift card without placing an order. You can’t use the app to pay at the store unless you place an order for pickup / drive thru. If you can do that then the people need to be trained on the process. Also the app is useless if the scanners are not working. There is no backup process at the register to input your account info for credit or points. Or maybe again, it could be a training issue..Mmitch00Version: 3.0.1

✓ Love, could be improvedI go to potbelly frequently and love the app for easily paying and earning perks. It is overall easy to use. I do have issues every now and then with the app crashing or not loading so that I can’t order ahead or pay using the app. I also wish that I could fill out customer surveys in the app. I like giving feedback when I have a good or bad experience but don’t want to have to get a paper receipt. Whoever writes the notifications should get a raise. They always make me smile!.Anonymous400Version: 2.4.0

✓ Empty promisesI pre-ordered my sandwich on the app as a point of saving time. It didn’t save me any time. When I order the sandwich at 1 PM, they told me that my sandwich would be ready at 1:15. I showed up at the restaurant expecting to be able to pick up my sandwich and leave right away. Instead they chose to start making my sandwich when I arrived at the restaurant. And after they had already waited on other people standing in line. Avoid the app and just go straight to the restaurant. It’ll be a lot faster..The WombacherVersion: 2.2.0

✓ 4/5 not 5/5 one problemPotbelly Perks is a great way to get food delivered to your door or easy to order and pick up just skip the line. I had one problem though, I already ordered a meal for me and my family, but one of the things I wanted wasn’t in stock. And it took about a week to get my refund. So they were on top of it. I just wish that on the app after we put in the address if the app would say if the stock is out at that specific location..DJtheawesomenessVersion: 2.4.2

✓ Great sandwiches with some service and admin issuesQuality of food is great - my favorite sandwich shop in that regard. Have had some other issues recently. App was a real headache to install. Gift cards are not easy to use - with the new app, I have to enter the gift card every time and this last time it wouldn’t let me use more than one card per order. With the prices, customers really should be able to use multiple gift cards. I had a free sandwich coupon that expired within a month that went unused. I don’t have an issue with that other than I should have been give notice via email. Most recently, I was supposed to get a free cookie with my order but it wasn’t in the bag. Shame on me for not checking i guess - I hated to open a sealed bag but from now on I check.Sbs75006Version: 3.0.1

✓ It does the jobI order Potbelly’s on a pretty regular basis, always on the app for the ability to order for pickup. The app itself is functional, but I think it has room to grow. A lot of the text is hard to read (the handwritten looking font) and makes the drop down menus harder to differentiate between. Additionally, the app takes a long time to load. I’m usually utilizing the app on wifi — i understand that part of the slowness could be the network i’m on, but sheesh, she’s real slow. The app automatically uses earned entrees, so if you’re trying to save that for another day, you have to remember to toggle it off before ordering. Again, the app does its job, but it has some room for improvement..HamroastVersion: 2.5.2

✓ What happened with the update?I’m sorry but I liked the ap before the update. Other than it ordering from the nearest restaurant instead of your default one (yes, I figured it out before being embarrassed at my usual store) I liked the re-order and pay, etc. Last week, I spent most of my time in line re-logging in, re-creating my password, etc. and then used my phone number at the register instead of the ap. This week, they told me you can no longer pay with the ap. Don’t you usually add features when you update an ap?.Guiseppe11Version: 3.0.1

✓ Horrible App/Order experienceGot an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!! Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included. So, my experience was; (1) horrible online App experience (2) unacceptable on time availability (3) order was wrong My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry..Meaty098Version: 2.0.15

✓ App IssuesI LOVE potbelly sandwiches! But the app is terrible! Twice I have submitted a delivery order and the store never received it so the poor store manager insisted on leaving the store during a lunch rush to run me my meal. (He needs a raise) Half the time I try to order for delivery it says it’s “not available at this time, try pickup” which I can’t really do in the middle of my work day. And I would be ok with ordering through a third party delivery app but then I won’t get my points. :( I just wish they could do something if delivery is not available using your app you could scan your receipt to track your spending. Thursdays are my favorite when I can order my Potbelly sandwich!.NazarchymVersion: 3.0.4

✓ Cubans could be betterOrdered online. Arrived after pickup time as there is never parking space. Order was not ready. Gave my name. Only one person in line. While waiting three more enter their sandwiches are being made. Two checks out , I’m still waiting. Gave my name again, that is when the order got started. What’s the point of ordering online if the order is not started until after you arrive. I have a 15 min drive to the restaurant and order still not ready. Bread over toasted “burned” Condiments not as requested. Leaving the parking lot I just happen to pull out the chips- given wrong chips. Had to go back to switch out. This store is always busy - but check your receipts to get it right..N c smithVersion: 3.0.4

✓ Pickup Location Function FrustratingSelected my location and then it reverted back to a different location that is not open and it said my order would be available at 7am THE NEXT DAY. The location is not obvious as you click the place order button. There should be a fail safe to prevent this!!! Now I have to take time to figure out how to cancel the order. I use many restaurant apps to place restaurant orders and this one is my least favorite..BethB21415Version: 2.2.1

✓ Love Potbelly, ordering kinda not-so-good…I take lunch to various groups, and find it somewhat cumbersome for the people I’m purchasing lunch for to select and get their final list of items wanted to me so I can place the order. This could be alleviated by providing a .pdf of choices, having each person check the items wanted, then fax or email me. As it stands now, none of the Richmond-area stores have a .pdf menu, and I have to ask the contact person within each office to ask each person receiving lunch to go to the Potbelly website, or app if they have it, select what they want, get the info to the office POC, then that person gets it to me and I place the order. I will say that, once I have the orders and am on the app placing the order, it’s extremely easy, and user-friendly. However, the process for receiving the order from the offices could be a lot better, with a little effort, imho. Overall, the food, team members at every store, and overall experience is 5-star, while the lack of .pdf or ease of gathering from the offices is 1-star..ZhehcyebdjrrVersion: 3.17

✓ Potbelly Perks are worth it!It’s definitely worth signing up for the Potbelly App. They save your previous orders and we’ve gotten many Perks rewards. We ordered 5 sandwiches in 5 weeks, so we got a free sandwich, which was automatically subtracted from my total! We love free cookie rewards as well. And besides, we LOVE potbelly! We used to live a block from the original, on Lincoln Avenue in Chicago. We’ve been fans for years. So glad they’re in Tucson, where we live now. Thanks Potbelly!.Midwest to westVersion: 3.19

✓ Very Poor 3.0 Release3.0 Release sucked. Took me 6-7 minutes to order my “usual”. Few simple errors that you would expect from a mobile app dev team. Opened to potbelly app before update and was stuck in an infinite sign in loop. No prompt to download the new app. Just kept logging in and getting sent back to an intro page. None of the data transferred over. Normal order. Password. Who has there mobile Potbelly memorized? So had to reset password. Got at “unknown error” on payment screen. Not sure if it was app being buggy. Me mis-inputting card info (which also didn’t transfer over). Or could have been anything. Awful release. Hopefully Potbelly doesn’t think because they changed how sandwiches are ordered their mobile dev team did a good job here..Mvp41dirkVersion: 3.0