Survey Merchandiser Negative Reviews

Survey Merchandiser App Complaints & User Negative Comments 2024

Survey Merchandiser app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Survey Merchandiser? Can you share your negative thoughts about survey merchandiser?

Survey Merchandiser for Negative User Reviews

✓ App isn’t horrible but also isn’t great.The system definitely has some serious bugs that make using it frustrating and confusing, which is not what you want when doing a job. As such, be forewarned that you’ll need to budget extra time to make sure that you don’t miss anything when on assignment. It’s like whomever designed it didn’t really have to use it but only thought about the huge number of steps and amount of content that needed to be captured by the user. The support people are all polite and professional but they are always in a hurry with huge numbers of assignments to manage so don’t expect a lot of them if problems go beyond the basics. Lastly, there’s no apparent way to limit the geographical boundaries of where you want to (or actually can) work so you’ll get bombarded at times with completely unrealistic requests which becomes seriously annoying very quickly. If I have to travel a long distance to do a job, that reduces the value of the job, at which point it is not worth doing. I’ll look elsewhere for income opportunities. All of this combined makes me not want to work with this platform if not necessary, which is a shame because I otherwise enjoy the work and think that they have something good going here. But I choose to freelance to avoid hassle and this app/system is a bit of a hassle, which reduces the overall value. I hope this company addresses these issues because making it easier to use would make doing this work a joy, vs a cumbersome chore..BulldogarfVersion: 4.55.0

✓ Horrible Company!!!This horrible company drags its feet on paying you, they pester you to assign work to you, you reschedule your week based on their promises and then the work never gets assigned. And when you ask about it, you get Zero response. Then when work actually is available and gets assigned, you complete the work and they take WEEKS to pay you! Often you get placed on a wait list for work, and never hear anything more Or...they ship you stuff and state that the job should take 15-20 minutes, but after your time and travel and in-store actual project time is like 3 hours, you get paid for “1” because there’s no way to adjust the amount of time that you actually In-store worked. When you “complain” they say that you’ll get faster as you go... I worked as fast as is humanly possible several times, so unless they are hiring people taking “speed”, you are getting ripped off! Also, their communication methods are all over the boards. No one person is ever the same person that you worked with before, so communications are constantly re-telling the same things over and over and over. Stay away! Not worthwhile!.ChickieBlondieVersion: 4.20.10

✓ Disappointed.I’m very disappointed with this app. I will say that at first I loved it because it gave me any jobs I could do a day but I was never told that if I deleted my account off my phone that I would never be able to re download. I had removed my account because I was in a bad hit and run and the person totaled my only vehicle. Months later, I was able to save up and get another vehicle so now I’m mobile and can do task/jobs. But the support tech refused to let me have my account back, and said I can’t go back on the app and for me to have a better day. Like wow… how can I have a better day when now my only extra way to make extra money has been taken away from me? It for sure ads extra stress to my already stressed out plate.. I wish the app would allow people who are serious about working for them, another chance to work, especially after dangerous events that stop the worker from working for months… is there any other apps similar to this one that I can work for?.QueenclarkieVersion: 4.62.1

✓ Blocked me off the app.....Start off slow wasn’t getting any jobs didn’t understand how that worked outside of what the description few weeks past reached out to them to message back out on what I need. I didn’t begin receiving Jobs couple hiccups on the way but completed 18 different stores for them recently did my 19 store with the crew people in head to drive out of state because I was called the daily for asked if I would do them a favor took the opportunity and proceeded to complete the project upon arrival we were following instructions that was given to us and introduced ourselves Following the script that was in the instructions employees at the location that we’re working on the reset project did not like the fact that we were not informed on the way and procedures of their reset and the information that we had from our instructions did not match theirs in full so it was a learning experience that turned into me getting basically blocked off the app for standing up for the other representatives as well as myself for questioning payment and each time that I have asked for a reason for anything Instead of a educated answer an attitude was given instead and this time around I have now been blocked from the app with no explanation.CREOLE BROS BBQVersion: 4.36.7

✓ HorribleVery very misleading.Dianeb70Version: 4.62.13

✓ Complete waste of timeI was referred to this app by a content creator. That should have been my first clue this was a bad idea. I thought it might be a great way to earn extra money. I should’ve known something was up when one of the representatives called me to speak with me about starting some jobs on the app after I signed up. They must be desperate, because I do a lot of other delivery services and none of them have ever called me to start working! The problem is you’re severely underpaid or not paid at all for jobs that take up to hours to do yet they claim they take 40 mins to do. All lies!! People on minimum wage make more. I did notice some of the smaller jobs offer more pay, which makes no sense considering they take less time. This is just another set up that allows for corporations to take advantage of people to do work that they don’t want to pay to have done. A lot of these jobs require you to print out materials which cost you money or have materials sent to you. I’m all about doing odd jobs, I’m just not about being taken advantage of and that’s exactly what they’re doing. I worked two hours doing one of their jobs and I’ll never be paid for my time. You’ve been warned!!.Jenm7801Version: 4.63.1

✓ STOPPED PAYING ON TIME FOR COMPLETED PROJECTSI have been using this app to supplement my income for almost two years and was very pleased with how they paid me until a few months ago. They stay in the app that they have a strict policy of paying six days after completion of a project. Currently, I have 3-4 projects that have been completed for12-15 days. I contacted the app support and they stated that the company for whom I did the project was late paying them so I could not get paid yet. This is not the first time the app has had happened to me in the past few months. They have become unreliable in paying on time. About three or four months ago I had a similar situation after completing several projects for a different company. At that time, they gave me a similar response to my questioning why I had not been paid for two weeks instead of six days. Also I live in a rural area so distance between projects is an issue. There is often 30-40 miles between projects. That’s a lot of gas and drive time. This app used to offer travel bonuses for gas. I have not been offered that for about eight months..LadyDfromWVVersion: 4.63.1

✓ Then and NowI started this app in 2014 and I loved it. The projects were often and very easy to complete. The assignments were clear and concise. I don’t know if it was due to rapid expansion but I noticed that the assigners changed over and the language on the Then and now instructions was no longer clear. Suddenly you didn’t get paid as soon as before and you have to request your pay. The assignments are irregular and they don’t pay well. They tell you something will take 25 minutes to complete and it takes 2hours. Their mileage is usually wrong and they don’t pay unless it’s over 50 miles. They reserve the right to remove you from an assignment at their discretion and I’ve had an assignment removed while I was in route. Sometimes you may get projects and then it is worthwhile. Other times if you are out and about and just want to earn a few dollars then it may be worth it also. Overall I would give it 3 stars..MyyelloVersion: 4.62.13

✓ Sure, you can make a few $ but...You can make some money with this app but the way this thing is run is frustrating. Lately there have been issues with this app. Went to do a quick auditing job, another popped up for same store so I took it. Job does not state that a ton of pages needed to be printed until I “started” it. Then the pages were not even there to print. When they finally fixed it l, it was too late to complete the job. I get dinged for reliability. A couple other jobs where I was supposed to get a shipment, never received supplies, get dinged for reliability. Come to find out the app had deleted all my info. I reenter all my info, and the app changed the city I live in to a city I have never lived in, had to correct again. Accepted some audit jobs a few days ago that had a deadline of August 8th. I get the package this time but they changed the deadlines without any warning to 5 and 6 days earlier! Now I have to rush out to get 6 of these jobs done, they canceled the others and blamed me for the deadline expiring. Oh, and the phone calls are ridiculous. Most come up as “scam likely” but there are days when they call constantly. You have to ask yourself “is it worth it?” I’m sure I’ll get dinged again for this review....UglybaldguyVersion: 4.34.7

✓ Not badI work with this app currently. At times there are quick responses, while other other times I will never receive a response. I will message one person and hear back from another. They must have such a large staff, that multiple people will work with you regarding one subject and other times there are too many people, that issues fall through the cracks. I’m still waiting for a response to assignments that have not only passed but have received automatic emails reminding me they were either overdue or now no longer available. Assignments that the app assured me someone would contact me about (that’s an option I chose) and still have not heard back. I was hoping for communication before they became overdue. Their attempts are great at resolution, but too many things get lost in the mix. As for the calendar, it’s great! Shows upcoming assignments. Shows reports due. There are in between opportunities that are always available. Payments come in when they say they will come in. I almost have zero complaints, except payments are basically once a month. And communication can be difficult..ArrowsandheartsVersion: 4.34.10

✓ Assignments Locations are UnrealisticThere was a time when many assignments were available. You could do these tasks around one another like planning out your day to start in one town where three tasks were available and then slowly work your way through two other towns nearby. Now it seems like all tasks are spread far and beyond. Not certain whether they do their research and understand that in a state like Hawaii we have multiple islands where assignments are available. Our towns can also be very far away although you seem tot think Kailua and Kapolei are very close together they certainly are not. It’ll take 1.5 hours minute to commute to or from these locations. Also Kahului is a completely different island! Not to mention Kailua and Kailua-Kona are also on two different islands. So please be realistic that unless you intend to provide airfare and travel accommodations you CANNOT group projects in these locations as ROUTE OFFERS. My recommendation is get a LOCAL EXPERT that can more ACCURATELY schedule these assignments..Larger displays neededVersion: 4.31.9

✓ Mixed feelings - used to be goodThis app and company have gone down hill. To start, initial job payments have been cut almost in half due to influx of “influencers” using their followers for the referral money. A sad misuse of power and sheep. The next issue is the mergers. This app was bought by a bigger app and that app merged this app and another app. Sound like a mess? It is. Then there’s the reviewers. If you get something denied, verify they are right in their denial. I’ve had a few times where the reviewer was wrong. Idk if they got paid, but their mistakes cost me money. Then there’s they actual app itself. It seems to always need to download the jobs. You could have been in the job 2 min before, but since you left the app for whatever reason, it has to download the jobs again. It’s slow, faulty, and confusing. The job flows don’t make sense in either the wording or the order of steps to complete. But if you manage to navigate the confusing app, find a decent paying job, get it approved by a decent reviewer, and wait 7 days for the final approvals and payment….it’s ok. Another point to consider, some jobs for their big clients will be micromanaged. They will treat you like a kid, asking you to check in, if you don’t, like a first time parent, they’ll call and call till they hear from you. It’s borderline harassment sometimes..MejlucVersion: 4.62.4

✓ Totally disgustedWhen there’s work and survey needs you then they will keep you busy and call you non stop, but if you need them they won’t answer your messages or calls. They’ll try to cheat you out of travel pay most of the time so you have to keep requesting it. When I had Covid I was 400 miles from home,staying in a hotel while working a job for them. As soon as I let them know they informed me that I needed to check out of hotel because I was of no use to them. Exact words. Not once did they ask how I was, if I needed anything, did I have somebody to come get me since I was too sick to drive or if I had somewhere to go. Nothing. They seem to of gotten worse since the addition of the company Trax. There doesn’t seem to be as much work and they’re really cheap on the pay. Hotels are horrible if you’re working away from home. Totally disgusted by the way they are now. Thinking about just deleting my app..FerringtonKVersion: 4.63.1

✓ Not worth itI tried this for a while, and most of the jobs just simply aren’t worth it on their own. They have you trying to sell stuff, going into the stock rooms, having conversations with managers… All for five - 10 bucks? Sometimes more… sometimes less. But after travel, gas, and time spent… you’re getting raked. Then they take a fee from your little bounty when you cash out. I recently decided to delete and leave this app after a bad experience I had with a job I had taken three different stores to place coupons. I spent about a half an hour in each store plus travel time, and bounty was $7.50 each. I had other jobs for other apps which made it worth it for the route. All three were not approved and I was given a day or so to return to each store and “fix” the (made-up) issue. The problem is, they were asking me to look for one of the listed products (out of a handful of items) that was not in the store. I couldn’t find it in the store, it was not available on the app at that store, and my final step to to ask staff who confirmed staff wasn’t there! But, for some reason I was supposed to waste my time going back to the stores to take a second look? They got their coupons placed, I got shafted. Shady bunch..BruciliniVersion: 4.52.4

✓ Shipping labelsI have be requesting shipping labels since day one , and you know exactly how long that has been going on now it seems like months. Oh, iy is months! When I started the displays that were left standing were in need of some help. The product that was pulled from sales floor was thrown in a box and left abandoned. These boxes were picked through several times in hopes of filling an empty space on a display. But the display was no longer available. Waiting for product and shipping labels has been a recurring nightmare for me. With no assistance from or concern from anyone except Nelsy! A bright light in the darkness. She and Cesar are the only reason I’ve made it this long. Done everything application has requested and demanded of me now I want shipping labels to return product to client and still it sits in the back forever waiting for a return label home. Meanwhile the current displays stay helplessly empty urning to be replenished. This review is really just another plea for product and return labels. I have reported this issue through every platform and avenue I know of offhand. Review Reader you are my last hope. Thank you for your concern, sincerely LouieG13, signing off…..Louie13GVersion: 4.63.1

✓ A total s- showSo I’ve worked in retail for 14 years, and merchandised for about 10 of those. When I first signed up with this service, I noted there was a little disorganization, and sometimes I would just flat out, not get paid for a task, even though it was completed but I could gripe and get the pay I was owed. I have attempted again over the last couple of months to use this service, and it has become an even more chaotic show than before. I’ve been dispatched on routes that were already completed by someone else — and thus just wasted my gas for nothing — and they have a bad habit of posting a route with one deadline, and after loading you up with the locations, bumping back the deadline to the next day, making it impossible to compete. Half the time they don’t even have touch with logistics to know whether materials have been delivered to location and are waiting or not, and there’s no way to verify with a location before driving however far to location. They promise bonuses and good pay to accept assigned routes and you can end up paying more in gas than you’ll make because the jobs don’t exist or are unable to be completed when you arrive at location..InfografixAtlantaVersion: 4.63.1

✓ Completely agree with other statementsJobs are thoroughly prepared and completed, never receive responses and I sent multiple messages and questions over a timely period, thus was ignored unintentionally. I just verified that I wasn’t compensated for approximately $170 in labor because of their mistakes. Laborer suffers for mistakes of App team. Up until recently, I viewed as a reliable source of side work though won’t allow my time and labor to be free, and seeing that its ongoing, it seems as though I’m being set up for failure but for moral standards, if I continue to receive treatment that demeans my profile, causes me to lose money, illegally takes money for themselves or whatever is going on, because even the printing material was opening without issue until I made a statement at which point I was incapable of viewing the material needed to print and thus they just halted me from going off earlier to complete assignments. I encourage everyone to visit the app on the webpage where you can view more information about your work and if you weren’t properly compensated and then why... completely blew my mind how I wasn’t paid for jobs I completed. Very unreliable and I think clients should be made aware of the misconduct.MetkowskiVersion: 4.38.4

✓ Some nice features, but payment approval is too slow.I use Merchandiser on the side of Field Agent. In one week with Field Agent, I made enough money to fill out a W-9. With Merchandiser, doing the same kind of photo audits, it takes a week just for your results to be approved. Field Agent usually gets this done in a day, and sometimes within half an hour. As I write this review, I still don’t know if my work will be approved. They did let me know about a correction I needed to make on one of the jobs, but after that, there’s still two more days “expected” for approval. The app crashed in the very beginning, which had caused me to fail a job that I didn’t actually have. Their support corrected that issue fairly quickly. The app itself has the feature of seeing jobs on a map view with dollar amounts, and easily get directions sent to your main GPS maps, which you can’t do in Field Agent. I understand longer approval times for shift work, but doing photo audits, if Merchandiser could match the review speed of Field Agent, it would make this app amazing. Update: Rating lowered after “fees” deducted from my earnings. Merchandiser did not pay me the full amount I had earned. In contrast, Field Agent does not deduct fees from my earnings..TrizenicVersion: 4.50.1

✓ Do not fall for the hype!I did my best on all assignments but for one read or another the only job that was approved was a $5 visit and I can’t access that because you have to leave it in there. I travel 2 towns away to go do a visit and there again a problem arises and you guessed it the project was not approved but in all cases they in fact did get requested pictures. What finally broke the camels back was they expect us to go to a fedex print shop 20 miles away to “print out” a form for a product. The job pays $11 the cost of gas these days I personally can not afford to be driving back and forth wasting time and money and not to mention his difficult it is to ask these stores to shift their staff to waste time on the merchandiser to take “pictures” of a product they have never seen or heard of, only to send in requested photos and was told it was incomplete I even called and explained the whole dilemma and of course the operators headset was not working 4 out of the 5 times they called me back. I love to try to do my best in all my jobs but apparently I am not able to do anything correct for this app..ShyneszzzzVersion: 4.62.4

✓ Legit min-wage money making companyThe app can be buggy and the offers can be sparing and low paying, but if you live in the right area (east coast, New England area) and don’t need to travel much, it can be a good source of moderate extra income made during a flexible schedule (usually). I stopped using the app because the admins got worse at responding to my requests/questions. You can’t call them, so you have to rely on messages through the app, and in my experience it’s about a 30% response rate for time-sensitive questions. They also provide offers that are very low but eventually offer more money and sometimes with travel bonuses. It would save everyone’s time if they offered the highest possible payout the first-time. It would make more people accept the offers and not insult people who do have done the same job multiple times at a higher rate. Try it for a couple of months. It’s not horrible but it could definitely be better..Lucky FamiliarVersion: 4.56.0

✓ Do NOT use this app!!The company running this app is horrible, shady, and rotten. You will get constant headaches trying to deal with the project managers. My cousin and I both wirk a project together with three other people. One of those other people threatening to kill my cousin and myself, on site during the job, very loudly, and instead of simply taking such a violent, chaotic man off of the project and replacing one person, the project manager Luis decided to let my cousin and I go and lose two people instead. They are idiotic. They don’t even answer their phones when you have any issues. If you have an issues doing a project, and you text them via in-store support, they won’t text you for hours, if at all. They work with shady companies who do underhanded work and expect us independent contractors to represent them in stores. My cousin once had to represent a company that would take store’s money for product shipment and then not send them. I’ve had to represent companies that unethically spy on competitors products in stores. Trax Merchandising, the company you’d be working with, never tells us the background of any project we need to complete. It could even be for illegal or unethical business activity and we would never be the wiser. Do. NOT. Use. This. App. Do not work with Trax Merchandising. I wish I could give it negative stars..Edon TerezVersion: 4.60.0

✓ On call working. UnstableLack of communication isn’t worth the headache. This is more like an “on call” type of opportunity. You need to have complete availability and the work is not even guaranteed. I was told there is no limit to get jobs but there is I got stopped from applying for more jobs. The work is not for sure or stable. Even to update your work takes about 10 minutes sometimes you have to do it twice. The app is so out dated by the time you apply for a job they assign you to a different one on a day you won’t know about until assigned or you go on a list and don’t get excited more than likely they decline you for it too. You might be able to make money or might not. I had a bunch of jobs assigned to me then one day I go into the app and they were gone lol smh they play around with the schedule It’s unorganized. That’s how the app and customer service really is from my perspective. From what my experience has been like I rate it one star. If you really need money get a part time job at a fast food place I think they will honestly pay you more money than merchandiser gives you the opportunity to make..Famegamer234Version: 4.46.1

✓ No consistency what so ever and so rudeSome of the staff is amazing, but you’ll never get the same person twice, they do that so they don’t have to be held accountable! They will blow your phone up when they want you to work, but are never there when you need help! Fixing a situation is up to their discretion, so hopefully you get a staff member in a good mood that day! Also If they don’t ask for a certain picture (but it’s required to get paid) and you don’t take it or if your pictures are not perfect, you WILL NOT get paid for your time even tho you do exciting that is asked of you in the app. It doesn’t matter, they will find a way so they don’t have to pay you! Get everything in writing before doing any job on this app and last but not least MAKE sure that your getting your money that was promised cuz they will go up and above to not pay you for something, they look for mistakes so they don’t have to pay you!!! So be careful and keep track of your money! Remember having Five stars and a gold star does nothing for you you get the same exact jobs and the same exact pay as someone who just signed up yesterday! Remember, it’s an app so you’re working for Robot in a sense! If you are an introvert and never want to communicate with your boss this is the perfect app for you, but dont expect to be treated as a person cuz your not your just a number they call to get their money!! Remember that!! Your not special or treated any different then a bot!.AlphaFoxtrot76Version: 4.62.4

✓ Not worth the frustrationI’ve been a reliable “contractor” for about 9 months and have lost count of how many times I have been screwed over by the scheduling agents. They do not follow any ethical standards and don’t apologize for their atrocious business practices. They will assign a job to multiple people (unknowingly to us) and you have to hope you’re the first one to complete it because they’ll cancel the job for everyone else saying it has been completed. Even if you’ve driven hours to get there. You can be the first to request a job, accept the offer you received in the messages, then hear absolutely nothing or get assigned. That’s because they sent the offer to multiple people and assigned it to someone else. There is no courtesy and they will nickle and dime your payments. I’ve “clocked in” at a certain time and they refused to pay me starting then, only starting my time according to the time stamp on one of the photos, which was taken after setup and retrieving materials from the back room. They won’t tell you they’ve docked your pay or give you any explanation unless you catch it yourself and question it. Even then, good luck getting a response. It’s too bad since there is potential for a great app/company here. It’s not worth the increase in my blood pressure to deal with these people..Leewee GVersion: 4.50.1

✓ Support not supportiveA female from support called me st 6:40 am PT to provide me with support but instead insisted I’m lying about an attachment needed for the Kinder-Audit at Walmart store #2957 . The letter didn't show up to print until AFTER I STARTED THE ASSIGNMENT and i was at the store already. Therefore i had to leave. I called immediately and messaged the support team with no luck if resolving the problem. I needed the letter sent to me as an attachment to pribt. It wasn’t in the preview She insisred its tgere. Im not blind. I told her to look at the job under the app to see that it’s not there and she said that they cannot see the same thing that we see on our end. So then how is it that she can say that it’s there on my end and she can’t see what I can see on my end. And she’s gonna sit there and argue with me about it just send me the attachment with the letter so I can print it and get the job done that’s all I’m asking and nobody responds until at least over 24 hours later. And now she says that they don’t know if they can give me the job back. You guys need to get together this the support department because it’s not good at all not very supportive at all..Frusrrated on the fieldVersion: 4.62.4

✓ DO NOT WORK FOR THESE SCAMMERSThis was one of the worst experiences I’ve ever had with a place of employment. I went to a local Publix of mine to complete a photo audit and was doomed from the start. First of all, I was provided zero examples of how to take the photos and so I took them the best way that I knew how according to the task prompts. I even took extra shots just in case that a few others didn’t match their criteria. Well, after doubling the completion time (30 minutes) and a lot of effort, I had submitted the assignment which had come back denied. Apparently, I hadn’t taken photos at the proper angle or exact shelf length even though I literally went WORD FOR WORD on each question. Then, went haggling with several profiles (no chance at an actual person), all I was told was that it wasn’t good enough and that I only had 2 days to resume and ‘better’ the assignment. After pleading to simply be paid the measly $9 for my time and effort, I was turned away once again and given a fat “ol’ well.” Finally, I get a random text that my payment was FINALLY accepted after threatening to call the Better Business Bureau. Only kicker is...my account had been closed! Lolll without any notice or warning and MIND YOU, this was my very FIRST event without any prior instruction or assistance. This company is a joke and if you know what’s good for you, you won’t waste any time of yours like I unfortunately did mine..WassilVersion: 4.46.1

✓ Not worth the hasslesYou can make money, sure. WHEN things line up properly, you can usually reasonably expect to be paid in a timely fashion for the work you did. Yet that only goes so far… They take FOREVER to respond, but they expect YOU to be QuickDraw McGraw when they message you even if they’re unlikely to respond right away to your answer to THEIR questions!! And they think they know more than you do about what’s happening on the actual street level at these stores. Don’t use up your gas if they’re not paying you AT LEAST the state minimum wage and mileage reimbursement (but the moment you start bringing that up, they act like YOU did THEM wrong!!) I worked for 90 days with this company, and it has left a sour taste in my mouth. Luckily, over the course of 20 years, I have built relationships with management and staff at nearly all of the same locations WAY before this company came along, so when I quit doing this for SURVEY, they’re losing an extremely valuable asset in my region. I am a veteran professional retail and wholesale merchandiser, and I have operated independently for 20+ years in this capacity. When it comes to professional handling, there is much left to be desired with this company. When things are right, it’s a great way to some extra pocket money. But don’t have real life issues and needs, because they simply aren’t as reliable as you are. It’s a 2way street…but they don’t always have their eyes on the road..#NorthwestHipHopVersion: 4.53.2

✓ It was great years ago now it’s a disasterFrom last year that you have not choice but signed with open force to be paid everything went down hill, open force charge you 3.1 % to process your payment so a lot of users stoped doing jobs as this happens Survey offered to pay a bonus of 4% so it looks that instead of losing 4 % you were making 0.9% more, survey even offered a $25 bonus to signed with open force at that moment. The true it’s that all the jobs have been down in payment I guess to cover that 4% they offered and right now there it’s a new change in the agreement so you will not received the 4% bonus anymore you will still paying the 3.1% commission to get paid and also you can not neither complaint it’s in the middle of a route all your reserved jobs disappeared because the quota it’s done or they were given to another person, which could be even worst after you have made copies which they ask you to completed the job and you have to pay those from your money because the reimbursement for copies it’s history from time ago.ThnkbtVersion: 4.57.2

✓ Since June 2016I’ve worked with Merchandiser since June of 2016 & while they were more difficult (micromanaged) then I took around a year off because of it; they have gotten more proficient & professional; pay is decent (now that they’ve hired a payroll company); the assignments pay better & they seem to work with one better (not that they won’t try occasionally to short-change you still) but have gotten a LOT better. Still ample room to improve especially since gas has gotten higher & the miles you can put on your car is atrocious but they seem to be doing better in that department IF YOU ASK! Cleared around $900 for September 2021 but we shall see what October brings! The office ‘seems’ to be better staffed & therefore, more proficient. Time will tell! There is ALWAYS money to be made ESPECIALLY if people would not accept assignments RIGHT when they are offered, it can easily double if some would just WAIT 5-7 days!! & I live in the southern most end of the lower 48 within a 1/4 mile of the Rio Grand River! HOLD OFF on accepting PLEASE!! A $7 assignment can turn in to a $12+ assignment within a few days!!!.SpotzNDotzVersion: 4.53.0

✓ Not sure yet.Started using this app on friends recommendation. Not so sure I like it yet. It takes too long to get paid. My friend says her jobs are usually approved in 24 hours and it’s because I’m new. If this Is the case, my suggestion is to approve new people first so they know how they are doing. I can’t continue to complete jobs not know if previous ones were correct only to find out after dedicating hours that they might not be while continuing to waste my time. Additionally I find some instructions completely confusing. And There’s no one to ask for clarification. So for now I’ve halted working this gig because I got several jobs waiting for approval. For the record they do say it takes 7 days for job approval. I did do a job yesterday where I had to purchase a product and they did reimburse me the same day but the job is still waiting to be approved. Which makes no sense if they had to view job to reimburse. Bottom line is that it seems ok but if you need money for gas (they will ask you to travel great distances with travel pay) you have to come out of pocket and wait to be paid. Gig workers can’t afford the wait time to get paid all while spending money they might not have..HrchyfdgiutgVersion: 4.58.1

✓ Will send you on jobs other couldn’t complete and won’t pay youI was sent on 3 jobs and was told by store managers I was the 3rd and 4th rep they had seen. All stores refused to let me complete the job as they had done to previous reps and asked me to leave immediately. My task was to take pictures inside the store. Merchandiser declined to pay me because I didn’t take one picture of any displays and said next time to read the directions better. One issue there, it said if I’m asked to leave, leave immediately. So I did. I also gave them some great feedback on how they can gain access to the business. But this morning these jobs are back up just as they are. No paperwork for the rep to take with them just a generic script. This company is a having us harass businesses unknowingly and not paying us. I deleted the other two jobs and I’m deleting the app. I don’t harass people and not get paid for my time and gas. This app is a waste of time and unethical in my opinion. I’ll never give my time and services to them again..ShellsttxVersion: 4.59.0

✓ Survey MerchandiserThe reviewer(s) are beyond HORRIBLE. Please, whatever you do, please do not expect a response from them. They do everything in their power not to pay you. It doesn’t matter how hard you try, they want you to break every bone to capture a picture when they know it is impossible. The staff, some are nice but there are times when they don’t answer your messages, calls, text or emails. There customer service is NOT good and they pay VERY LITTLE. They wait until you get an assignment completed, and then place the job back up for someone else to get it for $5 more than what you had it for during your visit. They send you to wrong locations AFTER you have drove almost an hour to get to that particular location. They do not offer gas unless you take an 8 hour job. Even still, they give you $5 for your trip. We “know” what has looks like in this season so that is a slap in the face. They expect you to drive all over the world and pay you $5-$7.50 a visit. By the time you finish, you are only paying for your gas in your vehicle. This company would be better if they treat the workers like humans instead of slaves. Nesly and Giselle however are beautiful humans with amazing spirits..CcxxxxxxdffthnnnjiVersion: 4.57.2

✓ No communicationThis started out as a great supplemental job, However now I find it hard to get any response from them. If they have a job for you that they need done immediately table text you several times a day. When you message them and ask them about releasing pay or getting a job moved To a different time slot they are nonresponsive. I’ve noticed that once your reputation scores are at certain point For example, quality, reliability no matter what you do you can never get it back up. In the beginning they just want you to take pictures and now the jobs are harder they want you to restock which depending on the store can take a while and communicate with management on a regular basis for 7.00 and it’s not always a quick thing. Some management is cooperative but most are not. I worked retail most of my life and I can’t imagine treating vendors the way some of these managers do. I usually do the stores I know I can get in and out of quickly. My overall complaint is that the response time when you have a question is non existent..Flaka331Version: 4.30.8

✓ Buggy app, low pay for alot of workThe app is pretty terrible - messages dont show up (just blank white space), the app consistently shows projects to claim which aren’t actually available - when you go to claim them they’ll show the error “Request Unsuccessful - the visit cap has been exceeded for this store and project” ok, I understand that, but then why does it still show up under “instantly claim and go?” So far I’ve only been able to complete a few $5-$7 projects in single stores, not really worth driving to a store just for $5. Additionally, the tasks take WAY longer to complete than what the app estimates. Maybe if i could actually string together a few projects into 1 visit it would be worth it, but so far I havent been able to (the walmart closest to me shows 8 audits available for a total of $56 ($7 each) but none are actually available for me to do). So far its been a pretty disappointing experience overall. Would not recommend unless you want to drive around to different stores hoping to make $7 in the half hour or so that it takes to actually complete.JsgsjxbdkcosjsbsbdVersion: 4.45.2

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