- 82.7LEGITIMACY SCORE
- 87.2SAFETY SCORE
- 4+CONTENT RATING
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Luminair App Complaints & User Negative Comments 2024
Luminair app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using Luminair? Can you share your negative thoughts about luminair?
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Luminair for Negative User Reviews
✓ Upgraded to 4After upgrade none on my projects will load . Program just crashes worked great in ver 3. Can I get 3 back?????.Version: 4.0.1
✓ Feel ripped offPaid $99 for app thinking it would include updates, but new version requires subscription...there is no discount for current paid users. App tricks you into using its new features then once you're ready to confirm it tells you this feature needs a subscription. The new features are what is expected to have been improved and added to the original app. This is not a great way to treat paid users in my opinion..Version: 4.0.11
✓ My rage knows no limitToday I spent 5 hours editing new devices/scenes for the new lighting hardware. Five hours of tedious repetitive hand patching of scenes later (due to an apparent lack of “apply this to all” kind of functionality), it was done and perfect. One reboot later, and Luminair erased everything. I need to step away now or it’s going to get ugly..Version: 4.4.4
✓ Unusable, shameful rip offI paid full price for this app in 2019. Unfortunately after a system upgrade I discovered the company moved to a subscription model and STRIPPED my purchase of MANY VITAL FEATURES. The ability to EDIT SCENES IN A SEQUENCE HAS BEEN STRIPPED- you can only delete and add!! Color mixing and other controls STRIPPED. All of my earlier sequences snd scenes are unable to work as designed. The app is now useless. The user disrespect goes further us by not even offering us a discount to the subscription service. So much for loyalty. Luminair made it obvious they do not care about their users at all so I’m joining many other former uses and going elsewhere. I’m going to have to reprogram everything anyway but I refuse to pay more money to a company could care less. Way to ruin a good thing..Version: 4.3.4
✓ Not a good trick99$ now is free. You can’t open the app before you purchase the standard monthly fee..Version: 4.0.1
✓ Crashes on Scenes TabJust paid $99 for this app only to find out that it crashes on the scenes tab. The rest of the app seems ok, but this is unacceptable. Even most free apps don’t crash. Also, the lighting fixture library is really old so you have to make your own fixtures. I would definitely not recommend this software, especially considering the price..Version: 3.6.1
✓ DisgracefulWhen you pay $100 for a premium App, you expect the developer to include you in basic updates to the software. 1 month later the company cuts off its entire paid user base and requires a subscription to use any of the new (basic) features. It’s not that functionality has been removed, but considering the price of this app, there was an expectation that it would improve over time. It would be appropriate to grandfather-in your loyal users who predated this update since they’re mostly quality of life improvements rather than radical changes. As a long established entertainment provider in LA we have influenced a number of professionals to try your app and we are very disappointed that you have gone this route without including your paid customers..Version: 4.1
✓ Update broke everythingI arrived at a remote lake resort without cell access only to find that the update had downloaded, and refused to run. Has been fine for years, now they deliberately broke it on an update. Big 4th of July event, and my lights don’t work. Never again will I trust Luminair. I’ll spend all weekend setting up something else, but I’ll never send these thieves another cent..Version: 4.0.17
✓ Some great ideas but needs to be stableSome great ideas in this app but there is no way you could use it for a production as its too unstable. Well overpriced for something so buggy.Version: 3.2
✓ Both Useable and Unstable at the same time...Luminair is simple and useful, because it has editable scenes with faders that can be easily changed. Luminair has always been very buggy since the very very beginning, and that has not changed very much over the years honestly. The app still often crashes randomly, especially when saving project files, or creating a custom button icon with the camera, despite the latest iOS updates and app updates. The app also loves to suddenly set all channels to off (BLACKOUT) when first loading a saved project file, despite that it was not saved in that state. The workaround for that bug is to turn off the output in the app, load the project, then turn the output back on again. That will prevent the sudden “BLACKOUT” (for no reason) from happening. I often find this app’s simplicity frustrating, especially with the highly limited effects options available, and the inability to use those effects easily, without needing to create duplicate faders mapped to duplicate channels that have those different effects patched into them. I have found the developers have not been very willing to make suggested changes, like the ability to lock project, scene and channel editing ability with independent separate special passwords, in order to make the app more useable in a permanent install environment. Oh well... this app is better than most apps, and a sharp stick in the eye....Version: 3.7.2
✓ Professionals bewareI work in the film business. Used Luminair version 3 for years. Upgraded to version 4 and it has been problems all over the place. Crashes. Projects lost. Very useful features not working out-of-the-box, then working for no reason, then disappearing completely. I no longer trust this product to do pro work. Beware..Version: 4.0.17
✓ Can’t get dmx lights to workSo i was forced to upgrade to v4 , i subscribed but the app doesn’t seem to work with my system. It recognizes the arcnet interface ,ode factory ,but faders have no effects , other apps work fine but don’t give me the flexibility this app does. System for testing is an 8 ch led rgbw 8 dmx faders 16bit ( tried 8bit) master fader up blackout off, simple setup just doesn’t work Very dissatisfied 3 worked fine and not happy about subscription as i’ve paid a lot already.Version: 4.0.2
✓ Can’t try it outAfter 18 permission prompts on launch (probably 4 or 5, but it seemed like a lot) I finally got into the app. Oh, no I didn’t, I hit a paywall. Let me check out the app before you ask me to pay every month!.Version: 4.3.4
✓ Problems after updateCan’t create fixture profiles without my show crashing.Version: 3.7
✓ Cloud is brokenThis has been an awesome program— 5 stars. Then the program offloaded my shows to the cloud and won’t download them. I use this on an iPad and an iPhone. I can’t build a show on each device. It’s too much work. It did this right before my last show and I was literally building an emergency set 10 minutes before the show. Until this is fixed, I cannot recommend it. The features are awesome. But if you can’t save a show, those features are useless. We need a toggle that prevents the app from ever deleting a local copy of the show. Please fix..Version: 3.7.6
✓ Perpetual license no longer validBought the perpetual license on the basis that you buy a working product. This product now is riddled with security issues and has a regular tendency to change settings in the middle of some of my events. Livid that the broadcast setting keeps changing rendering everything off. I am now faced with either joining their expensive subscription or resetting the app every 30mins hoping it will not change the broadcast setting..Version: 4.3.7
✓ Requires SubscriptionCan’t try without signing up for a subscription. No free functionality and what functionality could possibly be worth subscribing to, new light fixtures? No thanks, I can add any light manually. I would have gladly paid a one time cost but don’t support money grabs..Version: 4.0.15
✓ Not easy to programIf you add, delete, or change fixtures in your rig, this app is a pain to use. All new fixtures are added with all channels enabled and automatically added to every scene that previously existed. That means every existing (basic) scene has to be updated for every fixture you add. The app has no way to import or merge program data; so if you want the same fixtures and fixture-specific scenes (or palettes) for different colors, beam shapes/gobos, position/movement, and intensity (dimming, strobe, pulse) in more than one program, you have to create them all separately in every program for every fixture (over and over). I have asked for features that would fix this issue, and have waited for years, but they just won’t do it. This app looks slick, but unless you have a small set of fixtures that never changes, I would not recommend it. If you want different programs for different locations or events (with a different mix of lights), look somewhere else..Version: 4.2.6
✓ Good ByeNever was an easy to use app for stage lighting. The fact that it kept looking for internet access when I was on a proprietary lighting network made the product dodgy at best. But it was workable. Not paying for a subscription. I’ll go back to more reliable and reproducible hardware product. Happy trails..Version: 4.2.14
✓ Ripped OffPurchased and paid with 99$ upfront fee and now they switched to a subscription plan instead. No mention of anything for people who’ve already purchased. How do these companies get away with this?.Version: 4.2
✓ Just a link to a subscription page...No ability to trial see the actual app, just a LArge subscription page is all you get..Version: 4.3.7
✓ Has not worked since new version came outThe program will no longer connect and does not save files any longer..Version: 4.0.7
✓ Not what is was at all DO Not Update if you have Version 3Used this program for years, they upgraded it changed it to pay to play. None of my files work and you can’t go back to the version 3 that worked. After paying for it twice when it worked I will be moving on. the statement from support that you can use version 3 only works if you don’t upgrade to version 4, you can’t get version three back. There is no free trial if you have the previous version, it’s gone once you update. It is completely unfair for long time users to get screwed like that. No answer from support will fix anything..Version: 4.1
✓ This app is for people with money to burnSince this app has gone to subscription based plan you will pay and keep paying. I have used this for a couple of years but since the change some how my projects only have one fixture available so it’s totally useless. I have other lighting apps for my bigger productions. I used this for small projects that just need minimal control. It was never a really good app but for small shows it was ok. So as I said now it is totally useless unless I just need to throw some money away..Version: 4.3.5
✓ Horrible. Subscription serviceDon’t be fooled by “free” download of app. It’s a subscription service. False advertising!!.Version: 4.0.1
✓ 1 Star for making it a subscriptionThe apps already $100. Now you’re going to charge up to double that every year? For that plus the cost of the iPad I could just buy a legit board. Why should I invest in a subscription when I can pay one price and have just as much reliable control?.Version: 4.0.1
✓ No trial mode. Requires immediate purchase to useIt’s a waste of everyone’s time when you install an app which requires money up front for you to even try it out..Version: 4.0.14
✓ Incredible App, Terrible ServiceI very rarely take the time to comment but this is absolutely frustrating for a loyal customer who paid a huge amount of money for a single app to be forced to update and join a subscription model. I was locked out of my projects as they were updated to the new version and no longer able to be opened in my already “bought” version. To add insult to injury, my “purchased” version is now gone under my purchases and I only have the subscription based version 4. I cannot believe this is how you do business!!!.Version: 4.0.17
✓ Constant Random Crashes - SHOWKILLERTook a leap based off a recommendation from a friend. Does what we need but crashes CONSTANTLY and for no discernible reason, frequently during shows which is an absolute headache cause we have no idea what it’ll take when we reopen it. Really disappointing..Version: 4.4.2
✓ Good idea for a controllerIt's okay on iPad but I struggle to run it on iPhone 5. Every time I try to select a project it just quits. Very disappointed at this expensive 'update'. Wish I had not bothered to upgrade.Version: 3.0.7
✓ Was good, now disappointingI bought this app years ago and it was great. since the upgrade it is truly terrible and now seems to require a subscription to work in an acceptable manner. Shame on you for this dirty trick..Version: 4.2.12
✓ BOOOOOOApp worked just fine for YEARS with NO UPDATES. Today we launch it and find out they’ve joined the subscription racket. At $199/year?! Nice app but not at that price, especially since we paid >$70 for it the first time. Sad, too, cause it was about the only thing out their for a relatively simple iOS - DMX setup. If money’s not a worry for you, I highly recommend it. Yeeeesh..Version: 4.0.7
✓ GlitchyGlitchy and crashes, not expected from a app that was $99, I have a lot more to worry about at my events than a glitchy app. Lights will be set to sound activated like before and now I’m out almost $200 for having to buy a app twice since instead of offering a update for the original version, they made the original version incompatible with current operating systems so you must purchase at full price again. Not cool.Version: 3.6.3
✓ DownhillLatest updates to subscription based future is disappointing. Spending full price couple years ago to now hit a paywall. App now crashing and projects created on previous version no longer working. No longer useable.Version: 4.0.18
✓ Good for 6 Lights no moreNot great for set use. Needs updates in every aspect of control. From edit profiles to, to label saved colours to, the essential number pad. 1 thru 5 @ 50 enter..Version: 3.7.6
✓ So much for my $100 purchaseI’ve had this app for a long time and paid $100 for it when it came out. I used to use it all the time and haven’t in a while. So today I open it up and it appears it’s now Subscription-based, so for another $100 per year I can use this app? Really? Sure, I can access my old stuff BUT I can’t create anything new AND save it as apparently saving is a premium function so what’s the point of the free part? What a waste. This new model of software developers doing only subscription-based software and not giving users the ability to buy the software is becoming tedious. Sure, development costs money. But $100 per year for a phone app is ridiculous especially after spending a ridiculous $100 for the app to start with..Version: 4.3.7
✓ Subscription Really!!People spend $100 for your app and now you have the audacity to charge a monthly payment.. How dare you, this app was never even worth the money especially when you need about $600 in additional hardware to run it. Luminaire just became a thing of the past.. Hope your happy! No stars for you greedy people...Version: 4.2.14
✓ ManualManual, manual, manual! The manual is terrible - very general instructions, missing basic and complex information. If you see an app as an enigma code to be cracked, this is for you. If not, shop around. A shame because the functionality is decent, but it’s a hard to know if issues I am coming up against are quirks not covered in the manual. Given this is now a subscription model that’s inexcusable..Version: 4.0.18
✓ Waste of timeWhen I opened the app a “join us” button appears, but tapping on this shows an error “no internet”. I have verified the internet is connected and working..Version: 4.4.2
✓ Lights flashing at fadeOur light flash at every fade until they are into next cue. I reached out for help 2 weeks ago and nothing,.Version: 4.4.4
✓ Paid $100 and now I can’t open the app?How do I get past the “nag screen?” I need to use the app I paid for..Version: 4.3.4
✓ Shame there’s no free demoThis app in my opinion isn’t worth the money, it’s not bad but does little more than any of the free DMX apps out there, and there’s little or no exact info available to make you decide if this app is going to suite the users exact requirements, I wouldn’t have purchased it if I’d have tried a demo so there goes £99 down the drain..Version: 3.6.3
✓ Removed Basic features. Super Lame of the Company.Prior to recent subscription update, there was the ability to add multiples of a light fixture and add them as different channels. Now since the update they are acting like this is a premium feature set. There was also the ability to change how you could adjust colors on LEDS. But that’s a premium feature as well? Also saving and transferring a lighting show is now a pain in the neck because of the new subscription based model. I get that the company needs to make money. But turning their backs on faithful customers, doesn’t seem like the way to appreciate someone staying with you for so long. I’m sure they are going to continue to attempt to switch all previous customers to the new subscription model by continuing to claim that more basic features are “premium”. I would love to talk about how good this app is, but with what they are continuing to do, I don’t have a whole lot of nice things to say about them currently..Version: 4.1
✓ So disappointingI bought this (full price, about 80 quid) a few years back to control our kitchen lights via DMX. LED strips and a few up lights. It has been great, but NO upgrades. All apps have moved on and include things like multi-universe and pixel control. This all hasn’t moved at all. Now we have the pro version that allows multi universe, but the subscription model changes to monthly rather than a single payment. It’s now ridiculously expensive (twice the price) to control home lights especially if you use (like most now do) pixel (WS2812 or similar) LEDs. Will keep the app v3 and make sure the friends I have recommended to use this all know what’s happened so they don’t also feel ripped off. Moving elsewhere and recommend potential purchasers know exactly what they are buying and don’t expect a further upgrade path..Version: 4.0.7
✓ Rip offYeah taking away features little by little to make us pay a subscription. Shame..Version: 4.3.7
✓ Little choice for this kind of appI have been using Luminair for years and it has its limitations - not as much controllability or customization capability as some pc apps, it is only one universe and definitely has some quirks - but it works! I can control my lights relatively well from my iPad and this app saves me having to use wired controller or having to bring my laptop to each show. However, I was annoyed that I had to pay full price to upgrade to the current version 3 having only purchased version 2 one year earlier and that once I did I could no longer use my iPad. I then had to purchase a newer model iPad because there was too much response latency caused by the larger bit size. Add to that the cost of the ArtNet DMX dongle and it hasn’t been a cheap set up BUT the reliability and convenience has been great..Version: 3.7.3
✓ Rip offThis app used to be fixed price, due to an “upgrade” which I never consented to it was switched to a subscription model. To use the same features which I had been using for years is now $30/m. Outrageous!!.Version: 4.3.4
✓ Just what I was looking forI bought this software to allow me to control an array of Philip Hue lights for multimedia art performances. This is the only software that I’ve found that can fully automate my Hue lights, including changing the brightness and colors of the bulbs and switching between scenes, in tandem with other software that I use for music and video playback. In the future, I would like to see the developer add more features for controlling smart lights, such as the ability to store animations on the Hue bridge for smoother and faster playback; making preset animations such as fire and lightning simulation, strobing effects with speed control, etc..Version: 3.7.3
✓ Can no longer restore purchasePaid $99 USD and now they’ve moved to a subscription model and I cannot restore my purchased version..Version: 4.0.3
✓ Can’t get past initial screen without payingWhoever though that it was a good idea to get new customers by making them pay ten bucks before they can even open it. I can’t waste my money on an app that I don’t even know will work with my wireless receivers. So stupid..Version: 4.4.2
🙂 Luminair Positive Reviews
Luminair works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Luminair.
⛔ Luminair Problems
