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MixCaptions: Video Captions App Complaints & User Negative Comments 2024
MixCaptions: Video Captions app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using MixCaptions: Video Captions? Can you share your negative thoughts about mixcaptions: video captions?
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MixCaptions: Video Captions for Negative User Reviews
✓ Good app but bad pricingI purchased this and tested my first short(less than 10 mins) video, the caption was great. And then I started another one which was 12 mins long and it told me that only business subscribtion supports videos long than 10 mins..Version: 1.61
✓ When it works it's greatHaving inconsistent results with videos being cropped during captioning but only on Intel Macs and not M1 series. Hopefully this can be fixed. Also needs to have a smoother workflow. Auto captions frequently split between sentences. Which requires editing the beginning and end script in each caption. This just takes too many steps to trim the beginning and end caption placements. Workflow isn't intuitive. You can figure this out but it's crashed doing each step in the wrong order. Truth be told there isn't anything else out there for the price and it's cheaper than hiring a service. Hopefully fixes will come soon so I can give two more stars..Version: 1.35
✓ RubbishNot at all accurate transcription..Version: 1.31
✓ Ruins your video quality.I uploaded a 4K video to add captions and when I downloaded the final video it was dark and looked poor quality..Version: 1.52
✓ It used to work but now it doesn’t...I’ve used this app for quite some time now and have recommended it to numerous people and made videos specifically talking about this app but recently, the audio hasn’t been transcribing at all and I’ve paid for this app so I don’t understand what the issues are and it’s incredibly frustrating. Please fix this..Version: 1.24.0
✓ Description is shadyEmail us if you have a problem writing a review does nothing! Ummm why yes it does! It warns the general public not to waste their money like I just learned not to when I was told to use this app for tik tok but it sounds like it’s a waste of money and a scheme. I’m better to type my captions out. The more I’ve researched this the more I have read people have been ripped off. And now don’t write bad reviews email us. If people pay a subscription they shouldn’t be paying more fees that’s retarded! Apple come on remove this app!.Version: 1.29
✓ Company didn’t honor upgrade.The app was great when I started using it at the end of last year so I purchased the pro upgrade. It worked great for a few more months and then all of a sudden it stopped working and started asking me to upgrade again. I wasn’t able to restore my previous purchase and I thought that was odd since I purchased the yearly option and still had about 8 months left. So I reached out to support and we went back and forth for about a week but I was finally told that the yearly upgrade option that I purchased was no longer valid and that I’d now have to purchase the monthly option in addition to the yearly upgrade I already paid. I asked again if they would honor my yearly purchase but that request was declined. Needless to say, I’ve requested a refund and am now using a different (and might I say better) app called “Captions”. I recommend you stay away from MixCord and their unethical and disrespectful organization..Version: 1.65
✓ Paid for the App, now it’s changed payment optionsHello, really not fair for those of us who BOUGHT your app to use. I paid for it, happy to give you to money. And now you change the way it works and I have to pay for time minutes? That’s really not fair.Version: 1.26.5
✓ Change Payment MethodsI bought this app less than a year ago and now they’ve changed their pricing to having to purchase the minutes of audio you want transcribed to subtitles??? Then why did I pay for the app in the first place?.Version: 1.30
✓ So clunky to work with...It is a bit of a run-around trying to create new lyrics. the auto caption was aweful for ONE singing voice over an acoustic guitar in a living room. just awful. and the self captioning process is tedious because you have to click ADD then type in the lyric, then type DONE then click the clock then go and adjust the times...it's just tedious. there's gotta be a quicker way to program this.Version: 1.38
✓ Buggy. Terrible / Nonexistent SupportTe app seemingly worked smoothly until it came time to save. No matter what I do, the format reverts to 4:3, distorting the video. I contacted support, who replied a day later that they would look into it. Then silnece for days, followed by apolgies for the delay but no solutions. I reply to their web-based chat instantly and it takes 1-3 days for an acknowledgement. After more than a week the developers still haven't said anything other than "sorry" and "we will look into it"..Version: 1.34
✓ Need creditsTERRIBLE APP, YOU NEED TO BUY CREDITS TO TRANSCRIBE.Version: 1.25.0
✓ No feedback, no contact and no support - dodgyThere is no way to contact the vendor. I wanted more than 30min translation but couldn't upgrade or contact anyone. Plus, now that I want to cancel subscription there is no way to do this? No address - nothing! The app does work- but it really makes me wonder if this business is legitimate..Version: 1.35
✓ Not easy to use.... 🙄First of all where’s the sound gone? How am I supposed to manually input the subs without hearing what my son is saying. I normally write transcripts on a third party app from an app, on a Mac... So I know what I am talking about. Should I have memorised the whole clip first? I have deaf & hearing friends and I want it to be accessible with sounds & subs....Version: 1.01
✓ Not workingOnly works when it is free! Awful.Version: 1.36
✓ Don’t Waste your moneyKept saying no audio was found . Does not work !!!!.Version: 1.36
✓ DO NOT USE, predatory subscriptionNot only is this app a severely inferior version to the free service that instagram offers, it is designed to get you to do the free trial and they make the manage subscription button reeeeeaallly small and out of the way so you can't find it. Using this app is going to take time away from you and leave you with a solution that is garbage compared to what instagram could do. It's tedious and the UI is not very functional or intuitive. DO NOT DOWNLOAD UNTIL DEVELOPER MAKES UPDATES..Version: 1.38
✓ “Every transaction requires time credits.”I would have enthusiastically given this app five stars. I love the ease of creating captions, the different fonts and sizes available, and the fact that I can easily move my watermark around, adjust its size, opacity, etc. This app is perfect! Until you “run out of time” and are told you have to buy more. Wait! What?! Didn’t I pay $4.99 for the year!? Oh, apparently (after reading everyone else’s reviews) that’s only to remove the app’s watermark and give me some fonts I can’t use unless I buy more time. I will be deleting this app and searching for another. You guys are scammers! If you ever add a (responsible and unlimited download) monthly subscription option, let me know. The payment option is literally the only reason I’m leaving..Version: 1.14
✓ Not working on CC in Facebook post my sign language BOOOONot working on CC in my Facebook post my sign language I’m. Very disappointed BOOOOO.Version: 1.38
✓ Total waste of my time!Spent 45 minutes typing in my own captions manually where I wanted them. They all showed up in the preview just fine before I saved my video to my phone. When I played back the saved video, the captions were all gone except for the last one I added. But you better believe their logo was on my video from beginning to end! 😡 Wish I could get that 45 minutes of my life back!.Version: 1.37
✓ Almost there but not quite...The App does a good job at transcription, however, there are several issues. Misleading payment methods is one, and the noticeable reduction in quality of the video after exporting to camera roll is the other. -2 stars..Version: 1.25.0
✓ It is paid !!!Scam of the century.Version: 1.61
✓ Poorly designedThere's no easy way to navigate a clip that's longer than a minute or two. The interface is poorly designed in general. Also, you can't do any close captioning without buying the subscription. At least, I was able to have a look at the app and realize it wasn't worth the money before buying it. Which is why I gave it an 'extra' star….Version: 1.38
✓ It can’t even recognize my SRT file, what else can I say? terribleIt can’t even recognize my SRT file, what else can I say? terrible.Version: 1.31
✓ No soundNot as described.Version: 1.64
✓ Quality and coloursQuality and the colours of the video changes to a cloudy vision, not nice. I don’t mind writing my own srt but it is useless when my art video gets blurry and cloudy, colours fades..Version: 1.35
✓ Does what I need it to do BUT...It takes a LOT of effort to get there! I understand having to tap each subtitle to edit it, but to adjust spacing? And what's with the "1 second limit" that isn't really a limit? When I am trying to add a sub in a space smaller than a second in the time line I will get an error, but if I have a space bigger than a second, I can add a sub, select an end point longer than a second from the start point, then back the end point up to below 1 second and it's fine. And why can't I adjust where each subtitle is as I go? The only way to custom format forces you to commit to one location. You can cheat by adding line breaks before/after the text, but that's so much extra work. Paying $10 a month for an app that works really well--but makes me really work for it is very frustrating! I love that this app is focused on doing one thing but I feel like I play hopscotch just to get everything done. Please consider making some changes! Also, I would love to see an option to pay for a year for $8 (or less) a month..Version: 1.64
✓ Stopped workingApp worked great for a couple videos then stopped working. Says transcribing for hours but nothing works..Version: 1.38
✓ Would love to keep butA few of my videos ate the credits i paid for and never gave me captioned content in return. when i reached out to the support team and let them know about the issue, they didnt acknowledge my request to refund the credits for a 4 minute video, and basically gave me the “did you turn it off and back on again?” line of response. pretty disappointing, given how much ive loved using this app. ive told everyone i know who shares video content to social media about it, but i’m finding this is another one of those moments where i say to myself: welp, guess youre not gettin your money back on that one. wish it couldve been a more supportive customer experience. and as a pisces, i’m honestly wondering if i’m just being too nice/generous with 3 stars... it REALLY sucked to get this lack of value on the backend, even though the frontside value was so strong. schmo well.Version: 1.33
✓ DisappointingI thought this was a free app for Closed Captioning. It is not. I created a project with a video and then I was asked to make a purchase..Version: 1.30
✓ Deceptive Business prqactices bordering on fraud!!Dishonest business practice: This app is listed as Free, and when reading the description, you see that there is a pro version. This leads you to wast time downloading the app and then finding out that you cannot do anything worthwhile until you upgrade. Such an app should ONLY be listed with a price tag, and a search in the Apple Store should not include it when filtering for free apps..Version: 1.57
✓ Good Captions, Poor PricingCaptions are great, let’s get that out of the way. If i were just judging the app on that ability, it’d get five stars. My issue is with the pricing. Pay $3.99 a year to remove a watermark and NOT get additional time for captions (and very little time at that)? I’ll be unsubscribing. I’m not paying that much to constantly have to get my videos transcribed and captioned..Version: 1.31
✓ Not recommending, doesn’t work!I tried this app and it never added the subtitles right, it was all wrong and not making sense at all completely a waste of money could I have a refund please ?.Version: 1.33
✓ Great app, but…This was a really great app, but it’s unfortunate it’s subscription only now. I rarely share videos so can’t rationalize paying a monthly fee when I only use it a couple of times a year. It would be better if they offered a payment option per video or minute like they used to. Disappointed to delete it..Version: 1.71
✓ Saves timeBut sometimes misses quite big junks of what’s said, so you really need to correct it afterwards.Version: 1.36
✓ New Update BluesLoved using this app, but now I can no longer pull logos from the “Files” app for my personal watermark. The only option I have now is the photos app, but my “Favorites” album isn’t even an option. And how do I delete a watermark file? When I chose the wrong format from a photo album for a logo, I couldn’t get it off the video. Please fix! Thanks!.Version: 1.24.0
✓ Completely Wrong captionsI paid for captions to be put on a short video (3:40 long) and they were all wrong! Completely missed out whole sentences on the majority of the video. I expected maybe a few tweaks here or there but I spend 10+ minutes trying to correct it, only to have my video disappear? Honestly, so crap!.Version: 1.15
✓ High SubscriptionTried the app and it's OK cause you still have to sometimes go in and make correction but better than typing manually. My big concern is the subscription being too much for personal usage. Look into this and put it under $5 or $3 at least and give an option for personal user to buy it yearly or lifetime. Looking forward to see some changes.Version: 1.36
✓ Would NOT useDoesn’t work — a rip off. ZERO STARS.Version: 1.34
✓ Mostly goodMore user friendly than other options, but I would love the option to scale the location of the text. I use this for tiktok videos and the bottom and right of the screen has icons on it. This means that any caption I have to the right of the screen will be covered. I wish I could just scale the caption box so it wouldn’t display text in this covered area. I paid for the subscription to see if this would allow me to do this but it did not, so I will be trying other apps and cancelling my subscription..Version: 1.21.0
✓ No Trial PeriodDoes not allow a free trial period in order to ascertain whether the app works or not. It goes straight into bulk purchase without showing the quality that will be generated..Version: 1.26.5
✓ Bad portThis app is very clearly an iOS app that's been hastily and shoddily ported to macOS. The onboarding messages have no buttons to click, and it took me a while to figure out that you have to *scroll horizontally* to continue, something extremely non-standard for macOS. Then, I tried importing an SRT file. I was told that it would open "the Files app", and then when it brought up the file selection dialog, all the files were greyed out, and it wouldn't even let me select an SRT file. This app is therefore unusable to do the one thing I downloaded it for. By the way, pro tip: you can get automatic captions for free with various other tools using the free Whisper AI engine, such as Aiko..Version: 1.62
✓ Six seconds?Says you can caption a video up to 10 minutes long. I tried captioning a 24 second video. I tried twice. Both times it would only transcribe the first 6 seconds. Useless..Version: 1.02
✓ English transcript had so many errors.I was testing to create Chinese subtitles but try the app didn’t even translate my English correctly to start..Version: 1.69
✓ £10 per month to remove a watermarkIf you’re transcribing larger videos, great. But as a content creator for reels & TikTok it’s hard to justify £10 a month just to remove a watermark.Version: 1.62
✓ Average at bestPay for the full version of this app. It is average at best. I have to personally go In and edit almost every line they create. Whether the wrong word. Lots of awefull punctuation or just makes no sense at all. Really hope I can find a more turn key app. I spend another 30 minutes editing a 1.5min video. 👎.Version: 1.40
✓ Good but...There is no way how to put the captions like idk a.k.a I don’t know how to put the subtitles I keep trying and trying for the 2nd vid at tiktok but it didn’t work and there were no captions Do it!! Help for... Bug fixes,Opening Captions easily and Sending should be easy but it’s hard 1st vid When it was my first time in this app it was hard but now it was easygoing that should happen at my 2nd vid too! 2/5.Version: 1.62
✓ No trialOverpriced app that doesn’t let you have a trial to see if it works. Wouldn’t recommend downloading.Version: 1.36
✓ Couldn't open my MP4 videoI tried to add an MP4 video to my first project and it said there was a problem with the video and wouldn't load it into the project. There was no explanation of exactly what the problem was. I immediately deleted the app..Version: 1.32
✓ Filled with errorsDownloaded this app to give it a go but every line of subtitles was filled with errors - it all needed to be typed manually and it was a very clear video. I deleted it right away..Version: 1.32
✓ Not a fairytale.I thought this app was perfect for my kids Tv show they were making (since it was hard to understand them) but, when I accidentally entered the wrong video I wasn’t able to fix it because I ran out of time. This was really annoying. Secondly, the app was accidentally deleted and now it won’t let me re download it it just says “purchased” this is very annoying and needs to be fixed before I ever can use again..Version: 1.15
✓ THERE ARE CRUCIAL FEATURES MISSING1. Remembre subtitle position for next project 2. Remember last effect for next project 3. Remember “Show captions in uppercase strin” for next project 4. Remove the “MOVIE4kProject”(or whatever it says) default name after rendering. It is annoying and never saves the project with the name you provide. 5. Add option to delete cache use by the app, completely. 3. Make the subtitles snap into position, so it could be more accurate (like in the middle, at the lower section, etc) 6. Let us select multiple projects at once to do things like delete, place in folder, etc. 5. And many others that can’t remember. 6. Add option to pin languages..Version: 1.69
✓ Good but GlitchyWhile the app is very useful and helps cut down on time creating subtitles from scratch, I have had a lot of issues with it glitching that, despite updates, have not been resolved. I am going to search for other apps to use because the frustrations of the app freezing and not letting me export the SRTs is too much to deal with..Version: 1.57
✓ You have to pay to even try the app to see if you like itApps that purport themselves to be free initially but in actuality are not free at all are enraging. Like this. Yes, I downloaded the app for free, but I could not test it/try it at all without paying. That’s very misleading. Just make the app not free and put this initial required payment as the cost to download the app. Feels like a scam. Deleted..Version: 1.05
✓ Subscription pointless plus losing credits after changing device!I used your app and loved it until I realised Im paying a monthly subscription and I still have to buy credits for adding subtitles!!! Pointless! Cancelling it now! Plus I lost all my credits after my phone broke down and had to get it rebooted by Apple. What’s this policy you can’t use it on multiple devices??? It should be connected to the account!!! What you’re doing is just greedy..Version: 1.31
✓ No Captions Less Than 1 Second!Love the app, but I find it so frustrating when I can’t do a caption like “Hi.” For less than one second on my video. I don’t understand why this is a block on the app, it kind of ruins the comedic timing of my stuff to have to write it in the previous caption instead. Please fix this!.Version: 1.38
✓ Costs $16 - $40 per monthShould be upfront about cost beforehand.Version: 1.38
✓ Had to do everything myselfUsed the app on recommendation for Twitter content but it never got anything right. Had to re-edit everything myself and now I have to pay monthly subscription for automatic captions, which don’t work accurately anyway. Disappointing.Version: 1.38
✓ Useless because max is 720pThis app is useless because it only lets you export the video as 720p not 1080 which is what I need. If they fixed this it would be perfect..Version: 1.57
✓ Don’t waste your moneyWhat an utter waste of time and money. Subscribed then found the captions were useless - completely wrong and unusable..Version: 1.52
✓ Only usable for a set time limit then it only works if subscribed.Wow. Had to change my 5 star glowing review below to one. I didn’t know you could only use this app for a certain amount of minutes and then you can’t use it to auto sub AT ALL unless you subscribe at $10/month. Bummer. Works excellently! This is the 5th auto sub app I’ve tried. The rest either crashes constantly, required too much manual editing, was clunky and aesthetically jarring or everything was locked behind an offensively high pay wall. Glad I kept looking because this is great! A good choice for anyone looking to quickly and automatically add ACCURATE subtitles to their IG reels or stories. I talk really fast and the other apps either didn’t recognize my speech at all or did so incorrectly. This app also accurately displayed the speech from a secondary off camera person which most other auto sub apps don’t do. Huzzah! Don’t change a thing ☺️.Version: 1.43
✓ Doesn’t do what it’s meant to doThe captions don’t work for Instagram as soon as you upload it on Instagram the captions cut off. I’ve tried every setting before leaving this review. I also tried to send an email for support but there is no email address you need to have your mail linked up to the website setting so I didn’t bother..Version: 1.14
✓ Works, but...This is a really good app, but it needs help. When there needs to be an extension/trimming of the lyrics showing on the screen, there seems to be no way of making that happen. If there is, it doesn’t work because I can never do it. I always end up going to iMovie to adjust and that’s not good enough- since I’m paying annually for this app. It’s almost there, but not quite- please consider adding more editing tools- especially on lengthening how long a lyrics stays on screen/trimming. Thank you!.Version: 1.23.0
✓ Too many in app purchases I want a refundAfter captioning 3, 59 second videos, I bought a yearly subscription because I liked the app. I tried captioning a 4th video (also 59 seconds) after paying for the subscription and it directed me to buying more time. If I knew I had to buy time I would not have upgraded to a yearly subscription. I think the yearly subscription should come with unlimited time. Captions should be more accessible and not only to those who can afford it..Version: 1.23.0
✓ Didn’t workDidn’t work on the video.Version: 1.38
✓ Massively ExpensiveI'm totally willing to pay for an app. However, when a fairly simply app like this is worth an entire suite of pro apps, then no, forget it, way too expensive!.Version: 1.38
✓ Great app but....I found this is an incredible automatic subtitles app, you can move the caption to go higher or lower which is great for Instagram & TikTok. BUT........ unfortunately I stupidly paid for it as I thought it would buy me more time ‘credits’. I’ve just cancelled my subscription after a couple days because the credits is a joke, I’m going to just manually add my subtitles as captions (ON A FREE APP) because I’m not paying a million dollars for time credits. Great app but very sad about the credits. I’d love to use this app if it was one set price per year, unlimited time/credits..Version: 1.25.0
✓ I don’t usually leave reviews, but...In my original review I said I was really impressed with this app. It was quick and easy and only $4.99/year. Well, I take it back. After paying $4.99 for a year subscription I tried to caption another video and they tried to charge me per minutes. So, in other words I’m supposed to pay a yearly subscription in order to pay more money for time credits?They didn’t even indicate that there were more fees when I paid for the year subscription. What’s the point of a subscription if I’m just paying for time credits anyway? Needless to say I’m calling Apple to see if I can get this charge reversed..Version: 1.11
🙂 MixCaptions: Video Captions Positive Reviews
MixCaptions: Video Captions works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MixCaptions: Video Captions.
⛔ MixCaptions: Video Captions Problems
