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Tracfone Wireless My Account App Complaints & User Negative Comments 2024
Tracfone Wireless My Account app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tracfone Wireless My Account? Can you share your negative thoughts about tracfone wireless my account?
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Tracfone Wireless My Account for Negative User Reviews
✓ Terrible customer serviceI recently bought a new Tracfone IPhone 6s. I called and had my old number and data transferred from my old LG phone to the new phone. The number and data did transfer and the new iPhone is working fine, but my old phone is still working with the same number. Also, I can’t delete the old phone from my account and the new phone isn’t even listed. I’ve called customer service 5 times and spent at least a total of 4 hours talking to them. Still not fixed. Don’t buy a phone from tracfone. When my data runs out, I’ll be switching providers..Version: 3.93
✓ Buggy as the service departmentPros: Just as good of coverage as Verizon. Cons: Auto refill charged me twice. Sign in asks for you password but won’t let you in until you reset the app and then enters in your email and then your password. Service department couldn’t help with double charge for on auto refill. So canceled auto refill so it wouldn’t happen again on auto refill date. Very polite service people but that doesn’t fix the incompetence. Lots of thank you and sorry to hear you are having problems..Version: 4.4
✓ Good but not so good on Unlimited PlanI have used Tracfone for years. Liked the service. Then signed up for unlimited talk and text. It came with limited data. The issue is whenever it runs out of data. I have to call the help desk. It takes 30 plus minutes to get them. Then the standard bouncing ball. They refuse to go to higher tech right away. Multiple reboots. Then sent to higher tech. That usually disconnects. Then another 30 min wait. The then the bouncing ball. Then … you get the point. Many minutes maybe hours getting them to transfer the purchased data minutes to the unlimited data plan. The data does get put in a bucket and kept there but it is unusable. Till someone from higher tech fixes it on their end. Very dissatisfied with the unlimited plan. Will probably never purchase again. They just don’t have the bugs worked out yet..Version: 6.8
✓ Tracfone Account App Won’t Accept Logins.I deleted this app a year ago because it won’t let me log in using either typed password or thumbprint, no matter what I do: I reinstalled today in hopes of being able to use it again (as its last update was around 3 months ago), but same issue remains. I guess I’ll just have to keep using the website shortcut I saved to my iPhone shortcuts instead — it's a shame when a slow website link has more functionality than a service’s app..Version: 6.8
✓ New update equal Constant log that outs make app irritating to useConstant log outs make app irritating to use. It didnt use to log me out each time i minimized the app but now im FORCED to RELOG BACK IN EACH AND EVERY TIME I WANT TO CHECK MY DATA OR ANYTHING, the finger print log in no longer works and when i autofill the password(they are so stupid you can not even paste your password into this one app for tracfone yet any my other apps will let me paste it..), it wont accept that a password has been auto-filled it i go the EXTRA STEP AGAIN AND type a space and erase it IN THE to make the app notice the pass word so i can even hit the log in button… if you try to type after the auto fill to get it to recognize the password has been filled it will just erase the password…. Been going on for a week now and im getting sick of it and thinking of looking for a different provider that takes better care of their VERY IMPORTANT ACCOUNT WATCHING APP. These Scammers at tracfone must be trying to make use go over our data limits while we cant watch them so they can charge us extra while they force us blind to our accounts if we cant reach out passwords...Version: 7.1
✓ Doesn’t work more than half the timeI just had to remove it in hopes that the redownload will fix it. Lately, it won’t log into my account even with my thumb or if I manually enter. Actually I have to back the last character out of password and reenter it just to login almost every single time! Lately all I see is the error message that app isn’t available. Like the service cost but rarely have 4g and app doesn’t work for the most part. ALSO AND MOST IMPORTANTLY, MY PAY DATE KEEPS GETTING EARLIER AND EARLIER AND WHEN I SPEND THE TONS OF TIME IT TAKES TO GET A REP, THEY BEHAVE AS THOUGH I DON’T MAKE SENSE. LIKE I’M NOT SMART ENOUGH TO SEE THAT MY PAY DATE WAS THE 20th, then the 15th, then the 12th, etc etc etc. Is it too much to ask anymore for reasonability and respect and honesty?.Version: 5.7
✓ Unreliable Inconsistent Service & AssistanceI have been with TracFone for many years, and it worked fine for a cheap no contract service. I’ve even highly recommended it to many friends and family. My only concerns have been recently when I had to call customer service after the extremely rude chat assistant couldn’t help me get the service I’ve always had. Apparently they just decided to stop offering the service I’d been bragging about to others. Now I feel cheated and embarrassed about having recommended them. They cannot treat a long-term customer with respect and constancy after all these years? Shameful! No thank you Ramel. I will not be putting myself through your inept and rude customer service again. There is no excuse for their inability to actually do something about how your business has cheated me and embarrassed me. I don’t need idiots telling me how sorry they are for the inconvenience when they cannot do something about it or connect me to someone who can. No way to run a business..Version: 4.0
✓ Last update rendered this app uselessThis app WAS really great, I had actually given it 5 stars before but now I can only give it one star because it simply has not been working since the latest update. It’s supposed to show me how many minutes the phone had left so I can buy more minutes but it no longer works. Instead it says “Your request is taking longer than expected. Please try again later”. It has not worked since. I hope the developers update it and fix the bug soon because this app used to be so good and so useful..Version: 3.79
✓ Does Not Work WellThe My Account Tracfone App is flawed, with no way to contact the app developer. The Dashboard part of the app used to give you realtime data on remaining for Data , Call Minutes and Text. This function no longer works, the doenload wheel just spins forever! This data will show upon the internet website, but is slower and less convenient. The app requires a better interface with the Tracfone data systems. Of course , data availability across Tracfones support system, is awful. Try to get a tech support person to verify anything financial you have already done!.Version: 3.82
✓ Not safeImagine that you are driving at night and your car breaks down (you’re a woman in this scenario). You go to call for a service or a friend, but none of your calls will go through. Only now do you realize that you are out of minutes. You can buy more, but it will take several minutes for them to be applied. During that time you could be killed by a serial killer. I’m exaggerating a little bit, but I’ve been caught in several bad situations without minutes or data (no maps). I’ve left feedback in their surveys asking for a warning notification when you’re running low several times, and I know friends of mine have, too. They also are now plan-based, which is totally different from what they set out to be. I’m done with TracFone because I don’t feel safe with it..Version: 3.78
✓ Took my moneyTwice now I’ve bought an unlimited plan after using up a prepaid plan and it just gave me a zero balance on minutes data and text and nothing would work. Tech support couldn’t figure out how to fix it without messing it up further and trying to get me to do a factory reset on my phone. Was on the phone all day with them trying to get a refund because they couldn’t even find my transaction after tech support deactivated my account and reactivated it several times. Done with tracfone, switched to Mint..Version: 5.5
✓ PLEASE FIX THE “You’re request is taking longer than expected. Please try again later” error…On the app, the Balance Summary part on the Dashboard has been showing “You’re request is taking longer than expected. Please try again later” error for nearly two months now. I have chatted and called numerous times with customer support about this issue and I have received responses varying from “it’s fixed now” to simply being hung up on. I have tried ALL of their suggestions several times over and nothing has worked. This is a issue that has been causing customers problems for, what I can tell as far back as 2015 and it needs to be fixed!! Good luck getting someone on the phone who actually knows what they’re doing & speaks/understands English because they all seem to reading from the same script for pretty much everything. It comes down to good phone service and prices but if you ever need help with anything on a customer service or technical support end… well, you’re pretty much screwed..Version: 6.9
✓ What, no zero star option?My father has been with tracfone since 2006. He had a phone that worked on the 3G network and needed to be replaced since 3G will be obsolete eventually. I’ve been working for three days to get the new phone activated. EVERY customer service rep has me do the same actions, they don’t keep notes on what each of them has already done. One day I spoke with four reps and was on the phone for almost five hours, anywhere from 40 minutes to an hour each. It’s now the fourth day and they still can’t activate the phone so it can make calls. Funny thing though…the minutes and days transferred over and I’ll lose them now (1,100+). They say they don’t have a complaint department so I’ll let the whole world know my complaint here, and I’ll file a complaint with the Better Business Bureau in Wisconsin and Florida..Version: 6.5
✓ Some issuesService is great but I can never hook up my family’s account into my phone to see the data and such I’ve used, hopefully one day it fixes but until then the app is unusable on my phone, customer service through there is great though and they helped me by giving me a number to text to find out my balances, I doubt they read though but if they did I hope they implement a thing for iPhone that can automatically tell you your phones balance at least.Version: 3.74
✓ Worst service ever!I am a Canadian on vacation and bought into this scam of a service. It’s data and wireless plan do not work don’t be fooled and don’t waste your money! My screen says LTE but you can not get any service anywhere don’t bother ! I will let everyone I know to never use this service. They take your money and provide zero service in return. So very very dissatisfied and disappointed !.Version: 7.1
✓ Not secureI used my card to purchase minutes in the app, but somehow my account got hacked and my card information was stolen to purchase minutes I did not authorize and that didn’t go on my phone. I called Tracfone to report it, but they did not do anything for me to get that $40 back nor the minutes that were purchased using my card. I was just told to change my password. I did that and had to cancel my card. This app is not safe to use your card information on. One thing the app doesn’t have is that I would like to be able to receive receipts showing what I bought and when on the app. Also, I’d like to be able to view my phone usage on a report, showing the calls I made on which days. The app is lacking a lot of important information that every customer needs..Version: 3.81
✓ Doesn't show remaining minutes,texts or dataWhat use is it if it doesn't show my remaining balance??.Version: 3.0
✓ Afraid to be on hold with a 800 numberWhile resolving some problems with a credit card as well as a store account I was on the phone for several hours to a couple 800 numbers. Then I was shocked to find out that all of these calls (on hold time) were charged to my phone account. When I called Trackphone about the situation I went through several representatives (on various occasions)And none of them told me that Trackphone will not allow Wi-Fi calling. Apparently, these Trackphone employees were also ignorant about the topic of Wi-Fi calling and tried to give me instructions that were useless. This wasted over an hour of time which I have to pay Trackphone to use.Version: 4.4
✓ Crash. Splash logo screen then boom.Update doesn't work on iPad 2 maxed out with IOS 9.3.5. If this doesn't work on older platforms then warn the update. Now I need to delete the app and see if I can load the other version..Version: 3.82
✓ TracFone app does not open to login. App since last update open but closes immediately.Does not work on my iPhone 4.Version: 3.81
🙂 Tracfone Wireless My Account Positive Reviews
Tracfone Wireless My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tracfone Wireless My Account.
⛔ Tracfone Wireless My Account Problems
