- 86.5LEGITIMACY SCORE
- 91.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
FAX from iPhone Free: Send Doc App Complaints & User Negative Comments 2024
FAX from iPhone Free: Send Doc app received 132 complaints, negative comments and reviews by users. Have you ever had a bad experience using FAX from iPhone Free: Send Doc? Can you share your negative thoughts about fax from iphone free: send doc?
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FAX from iPhone Free: Send Doc for Negative User Reviews
✓ FAX did not faxI sent a five-page fax using purchased credits. The app showed the fax as having been sent, but the recipient confirmed that she did not receive it. I had no way to prove otherwise because FAX does not provide an industry-standard transmission report, making it useless for legal professionals. I hope the developers can work on producing a court-compliant transmission report. That’s essential for me and my business, and I cannot recommend FAX until that feature is added. Fortunately, the App Store refunded my purchase. At base, this app is not merchantable as a faxing app because it does not conform to consumer expectations about faxing: which is that you be able to 1) transmit documents to a fax number (no word on whether that happened in my case) and 2) receive a report indicating whether the attempt was successful or not..Version: 1.5.0
✓ Terrible AppI love how in any review where people complain about the app costing money you point out right away that the app is free to download. Who cares if it’s free to download if you can’t use it unless you pay. Makes no sense and you charge a fortune for the convenience of faxing from your phone. A bet most people that leave negative reviews don’t send many faxes. If you’re hurting so much for income that you can’t let anyone send 1 fax a week or month for free you should have a separate payment option where you pay for the number of faxes you use and charge way less. I paid for a week subscription just to send 1 fax. I would of never paid the ridiculous price if it wasn’t time sensitive for me to send it right away. Terrible company and will be deleting this app after my 1 week is up.Version: 2.12.4
✓ AwfulWhat a total rip off! Minimum spend £9.99! I only wanted to send one fax. And the worst of it is the app doesn’t even work! I am only sending a basic two page fax to a global company so I know it isn’t their fax machine that’s faulty, and my internet is working very well so must only be the app. What a complete rip off- I have requested a refund of the credits after multiple attempts to send fax! Disgraceful.Version: 1.4.5
✓ Súper disappointingI downloaded the app and purchased a week of unlimited use for the purpose of faxing some important legal documents. After scanning 53 pages to be sent in two faxes, it appeared that the app worked quite well until I scanned through the sent files. All the pages for both faxes were in the wrong order. When I contacted customer support I was told I should rescan as a single document, save it as a pdf file, then upload it to the app and try again as this appears to be a problem when multiple documents are scanned. I was also told that they are working on a fix. Little consolation to me given that these documents are being faxed to two different courts and will now have to be re-faxed. It’s a terrible embarrassment that cost me $7.99. Don’t waste your time or money unless you plan on just facing a single document at a time!.Version: 1.10.1
✓ LiesIt’s not free at all, they wait till the last last step to block you and ask your money..Version: 1.5.7
✓ An unexpected surprise!Do not get me wrong, this app used to be 5 stars for me because I had the ability to purchase credits and send faxes as needed. It had a great plan for purchasing credits and it definitely helped me save money while also providing excellent service. Today though, I go to send a fax and now it’s asking me to purchase a subscription of weekly, monthly, or yearly. $10 per week?? I do not use this app often so I feel the prices they are asking for this is ridiculous! And if that’s the case, what happened to all those credits I purchased previously? Is it nonexistent now? If so, all those credits I purchased are now wasted if I have to pay for a subscription just to send a few pages. Please bring back the credit option or a pay as you go option for people like us! Thank you..Version: 2.9.0
✓ NOT Free in any wayNot a single fax can be sent without paying over $10! Any positive reviews here are fake, fake, fake!.Version: 2.3.0
✓ Fax not sentMy fax to Tax Office not sent. Reason is ‘high risk or regulatory restriction’..Version: 1.8.5
✓ Pas du tout gratuite pour l’utilisationLe téléchargement est gratuit, mais il en coûte 12$ minimum par fax pour l’utilisation. Arnaque..Version: 2.9.7
✓ Lost money in purchasing fax creditsUnfortunately, support for purchased credits was removed from the application. So just lost the money I paid for the credits.Version: 2.12.4
✓ US & Canada only (and no trial period!)After having gone to trouble of downloading the app, setting it all up and preparing my first fax, I then hit send and saw, FOR THE FIRST TIME, a list of subscription rates. Not even a trial period or a single test to see how it works. That’s an extremely manipulative way to draw people in and without knowing if it even works, you’ve lost (what would have been) a potential long term customer. Shonky..Version: 2.12.5
✓ Don’t give them access to your bankI have been disputing charges with their customer service team since July of 2021. I asked them to cancel, as I didn’t realize I was signing up for the subscription. At the time it was phrased as being coins for purchase to send faxes as needed, it was misleading. But I contacted them literally one month after and have the email chain as proof. I’ve emailed every few months since then. I know they’re a small company so I figured maybe they just didn’t have a good team. But surely at some point after the 6th time asking they will cancel the account and refund all the unauthorized charges. Nope. Now I have to hire a lawyer and dispute with my bank. But thankfully I have plenty of email evidence..Version: 2.3.0
✓ NOT FREEWaits until the last moment to ask for your money.Version: 2.12.4
✓ Not free at allNot free.Version: 2.11.2
✓ Could be a bit betterI needed to send 6 faxes by a deadline. Faxes sent successfully and it was simple to do. You can create a cover page and send multiple documents at the same time. I did have to pay $10 for the week to send faxes. I’m not outraged however, during this difficult time (COVID-19) it would be way more reasonable to charge per fax. Another request is I would like to be able to see the document I sent rather than having to guess which one was attached to a fax. There’s no way to check back and see what exact document was sent. If that’s fixed that this will be perfect!.Version: 1.5.7
✓ False advertisementThe app comes up as free but you can’t send a fax without subscribing to a monthly cost..Version: 2.11.2
✓ Easy to use, but……….. it is not clear up front that sending faxes costs £10 / week..Version: 1.8.2
✓ 5 Reasons NOT to use!This is a DANGEROUS ap! I used it a number of times and thought it was great and very convenient, UNTIL.... 1. “Confirmed” faxes don’t always reach destination. 2. Watch your payment account! I found numerous unauthorized charges for purchasing various packages, such as “unlimited faxing for one month” or “unlimited....one year”. 3. They KEEP THE IMAGES of your faxes! I asked for a record of my account that I could download to compare to the charges. There were all the images of every document— signatures etc. now I’m checking for identity theft! 4. The “support” team will be unable to tell you anything about the above. They will insist images are not kept, for example. And the Supervisor will never be available. 5. Deleting this ap will not clear those images and other records. Some say deleting means you start fresh, but that’s certainly not been true for this ap on my iPhone 11. Turn and run from this ap! And watch out for other APS by the same guy. After seeing his name in the unauthorized transactions in my bank account, I want nothing to do with him..Version: 1.5.7
✓ Du vol!J’ai pris un abonnement pour pouvoir utiliser l’application pendant un mois. J’ai ensuite cancelé mon abonnement car je n’en avais plus besoin et ils continuent de passer les frais dans mon compte bancaire! Je leur ai laisser déjà 2 messages et aucun retour. Des vrais voleurs!.Version: 2.11.0
✓ Not freeTerrible, $13/wk, call it a paid app and I wouldn’t complain.Version: 1.9.2
✓ Not worth it£47 subscription for year not really worth it.Version: 1.5.5
✓ RubbishRubbish! Can’t send any fax at all.Version: 2.5.0
✓ 2 faxes not deliveredI have used the app to send 2 faxes and neither of them has been delivered. This is ridiculous after I have paid a one week subscription..Version: 1.5.3
✓ Great fax convenience from your phoneVery convenient - fax straight from your phone. Do not like subscription pricing - big rip off Confirmation of fax sent is on target. I have not had errors on delivery with this program. It sure beats the time and expense of going to FedExDropOff locations to fax or UPS Stores. Loads cheaper - make a better use of your time and money through greater efficiency. It is almost as convenient as email attachments - email’s advantage being free or practically free. If you must fax in this day and age - and for some things you still must ... signed medical, financial or legal documents and other important and/or time sensitive information ... this is the way to go on the go. If you by a sizable bundle at a time, works out to 10 cents or less a page ... the UPS Store I believe is more than a $1.00 a page ... which would you rather?.Version: 1.5.5
✓ ScamBait and switch. Lets you upload and fill out entire fax. Then when you press send they charge you $13. Don’t waste your time like they have forced everyone else too. I don’t know how they get all the good reviews what a scam..Version: 2.12.4
✓ FaxDoes not work correctly. Poor valu for money as the charges are high and does not save a copy of your fax. Very bad app. Can not recommend to any one. Very disappointed..Version: 1.5.7
✓ Have to subscribeAfter attaching my document to fax, writing a cover page and pressing send, the app informs you that you need to subscribe. It costs $15 for a week. Yes, the app has in-app purchases but you need to purchase to be able to actually use the app..Version: 2.12.4
✓ Very badThey showed free trial and charged full amount. Do not use this app..Version: 2.10.1
✓ Badly marketedDownloaded this to be able to use my phone to receive faxes for testing at work. Turns out that you don’t use your mobile number but have to apply for a fax number. Catch his that it’s USA and Canada only Not much good when it’s on the App Store in Australia Unless of course I have missed something.Version: 2.10.1
✓ Not happy with thisNot happy with this.Version: 1.3.8
✓ RubbishRubbish…. Do not use.Version: 2.8.0
✓ Not freeThey want £9.50 to send a fax! What a waste of time..Version: 2.12.4
✓ Crap App DOES NOT WORKCrap app! Took my money and did not fax anything.Version: 2.5.1
✓ Review of faxI purchased a week subscription and tried sending one document initially but it did not. Waste of time using this app..Version: 1.8.2
✓ Don’t trust themThey charged me for the free 3 days trial even though, and they wouldn’t refund they keep saying their IT department looking into this matter. It’s been more than 2 weeks..Version: 1.8.2
✓ Fraud!😡😡Fraud!😡😡😡😡.Version: 2.12.4
✓ You have to payYou can’t even send one fax without being charged a $13 subscription!.Version: 2.7.1
✓ NOT FREEIt feels like it’s going to be free until the last step where you have to subscribe. The « cheapest » is 12$ for week. Way too expensive for a single fax, no thanks! EDIT: they replied to my review saying that « subscription is required to send unlimited faxes », but you cannot send a single fax without a subscription.. There is not a single feature that is free, so this is a pay-to-use app even though you can download it for free. This is a clear lack of transparency, stay away from that app..Version: 2.12.4
✓ OverpricedRubbish.Version: 1.5.7
✓ Beware credit costsI bought this and having had the review, I knew that credits had to be purchased. I paid £10 for 250 credits. But the sting is, a single page is 15 credits! The credit reference is not explained until after purchase. Poor show Another dozen or so pages and I will be done with this app..Version: 1.4.4
✓ Purposely Deceptive PoliciesFind a different app to send a fax! The app requires a subscription without allowing one time purchases. After you start a subscription they make it painfully difficult to stop the subscription. They don’t tell you that you can stop it through managing the subscriptions with apple The information is purposely withheld in their policies and you are told to contact customer service instead. Customer service then tries to ask you why and “help” you keep the subscription. They fail to tell you that they cannot stop the subscription and that you are contacting them for nothing except to get the instructions on how to manage subscriptions through your apple account. They are underhanded and misleading and should not be trusted..Version: 1.8.2
✓ Misleading costsOnly needed to send one page. Cheapest package is $9.99 to send a few pages..Version: 1.4.4
✓ Terrible! Waste of money!Had to spend a minimum £10 top up to send a two page fax. It failed to send. Tried contacting support, they failed to respond. Don’t waste your money. There are other apps available with a less hefty price tag, use one of them instead as they actually work! Edit **I have requested a refund through the app as none of my faxes sent. They refuse to refund me**.Version: 1.4.5
✓ Not freeIl n’y a pas de gratuité pour les 3 première jours. Faux publicité. Reply: il va falloir que vous fessiez des petites vérifications et une modification, car il y a réellement la mention « 3 jours d’essais gratuit ». Si vous avez une adresse, je pourrais vous envoyez la photo en screenshoot. Merci.Version: 2.9.9
✓ You can't pay just for 1 pageYou have to put a balance which is such a fat trick to keep the users. Made me leave you..Version: 1.3.8
✓ It doesn't work!Please don't waste your money.Version: 1.8.6
✓ Totally misleadingAlthough the set up was easy, the pay at the end (at $165 a year at an 80% discount !) or way more if you pay weekly or monthly is misleading and quite frankly appalling.Version: 1.5.7
✓ GarbageI have had to sign up for a subscription to send 1 fax and it had blocked the number due to it being potentially fraudulent even thought it is the NatWest’s fax number !!!.Version: 2.12.4
✓ Charges you first before you proceed with faxDon’t trust this, they charge you money immediately and even when you cancel it and request the money back you never get it back.Version: 2.6.1
✓ Zero star for false promo infoI used this app before and the fee structure is based on how many credits you have. I still have 10 credits that I haven’t used from last time. However, the app is now using a subscription per week/month/year. On the promo bar, it says: free 3 days and 5.99/weeks, you can cancel anytime. I clicked the subscription and it charged me 5.99 plus tax immediately without the free 3 days! Also, what happened to my 10 credits??its gone! When I reached out to customer service, they were asking me to provide the screenshot which of course I don’t have the habit of saving every screenshot of what I see on my phone. I didn’t get my money back. So people, if you saw the free 3 days promo bar, please take a screenshot and it’s fake!!!!!! Hope my experience helps!.Version: 1.5.7
✓ So many Unsuccessful fax attemptsI think this application is over rated and expensive ( nearly $15 a week) It is very slow( takes 20 minutes to fax few pages that have been scanned with 150*150 contrast and after waiting for such a long time , you have to try again and again to be lucky that one of them finally is delivered..Version: 2.8.1
✓ Great until you try to cancelI needed this to fax some paperwork, I have no problem paying for a good service. This app works wonderfully until you try to cancel, hence the 3 stars. Would have easily been a 5 star app if they didn’t continue to charge after cancellation. Let me first say this app is easy to use, convenient and I would definitely have used it again and paid if needed but not when I cancelled a few days ago and was still charged a subscription fee. Come on it clearly stated to cancel a few days before, I cancelled on Saturday, my subscription is valid until 8/3, why was I charged? Please refund my money. I guess it would have been simpler to just drive somewhere and pay for them to fax my paperwork instead of me having to deal with this..Version: 2.9.9
✓ What year are We?Oh yeah, 2022. I can’t believe I have to pay an app to send a tipis fax to some hunga bunga people that don’t use emails. Oh and yes you HAVE to pay to send it. It doesn’t say so until you actualy hit SEND. The “send” button isn’t a send button, it’s a clic bait for you to pay..Version: 2.12.1
✓ Too slowPaid expected instant fax very dissatisfied.Version: 1.5.0
✓ Cool App, Terrible Free TrialThe app works. The 1 star is for the ambiguity of using the free trial. Downloaded the app and tried to use the free trial, but it kept directing me to the subscription page. Contacted customer service - they were really quick to respond which was great. They said I just needed to sign up then I could use my free trial and cancel it before it ended. I picked the week-long subscription because I don’t need the app for a year. It charged me without a chance to use the free trial. Got back in touch with the same person at customer service and they said I should have chosen the year subscription to get the free trail. I told her that would have been great info to know and asked if she could convert my subscription to a year and refund my $9.99 (to effectively give me my free trial). She then said I had to handle all payment issues through Apple directly and then gave me a link to cancel my subscription. Not super helpful at this point. But the app works, the 1 star is for the ambiguity of how to uses the free trial..Version: 1.6.4
✓ BasicTrying out this app in comparison to another fax app I was using, this one works fine and does the basic task of scanning and sending a fax, however the app is extremely barebones. Seems all you have the option to do is “buy credits” and fax, doesn’t provide you with a history of docs (even the prior 1 or 2 you might have faxed) that would be beneficial for you to refer back to as a resource. I was surprised that I also couldn’t get to a space where I had set up my profile info when I first signed on and downloaded it. Overall, if you’re looking for a basic I just need to fax a few things app, then this one works fine, if you need something a bit more robust, say fax review or the ability to cancel a fax if you enter the wrong number, etc., this isn’t the app to go with. I ‘ll be moving on looking for another fax app once I deplete the credits I have in the bank..Version: 1.4.3
✓ Scam?The app is only free to download. To use you must buy 'credits'. It is £5.99 for 100 credits. You then learn that each PAGE costs 15 credits! Then the fax won't deliver. No explanation. I would give this a big fat swerve..Version: 1.3.8
✓ Money grab1 star, for waiting until I’m trying to send a fax to tell me there is a cost. And the lowest price is $10 for a week subscription. I just need to send one fax..Version: 2.1.1
✓ At least it faxes? But no useful records.It's vitally important that I be able to prove that something was actually sent. Not just having a little check box next to a number, but to be able to show EXACTLY what was faxed, to what number, when, and whether it was successful. I'm a bit frustrated that I bought $10 worth of credits only to find that tracking of faxes is extremely weak. I think that pane should probably be removed from the list of features. (The series of images you scroll though, left to right) This app would be useful for some people who only need to fax once in awhile. But a professional would not be able to rely upon this. Please think about this as an actual feature!.Version: 1.4.5
✓ I wish I could rate even lowerThe fax I sent did not go through, I had the recipient contact me because only the cover page went though along with 6 additional pages that stated 'partial delivery'. When I contact the app about this they told me that the fax went through, no apology, just blame. Fax is supposed to be secure and trusted. Fax app is not..Version: 1.4.5
✓ Far too expensiveNo possibility to send the odd fax for a quid or two! A rip off!.Version: 1.4.5
✓ Misleading - Don’t UseThis app does not offer free fax services and NO MENTION of in app purchases - FALSE & MISLEADING!! Don’t use!!!!.Version: 2.9.8
✓ Extremely poor appThis app doesn’t work - I have tried sending faxes to different numbers that I have verified. I contacted customer support who have been extremely unhelpful and have refused a refund. I wouldn't recommend using this app..Version: 1.8.2
✓ Bad experienceI first used this years ago and it was great. You would fund the account as needed. The bought credits were used to send a fax and charged per page . Went to use it yesterday and any old credits $$ were gone. The cheapest option was 9.99 for a weeks use. I needed to send the fax asap so I paid the price. The fax was sending for more than two hours! I finally gave up checking on the status. I drove many miles and brought the needed paperwork in person. I contacted FAX and many many hours later I got a text that “ your fax was sent” I contacted them and questioned the time it took and the charge. Their response paraphrased , was that some faxes take a long time. I requested a refund of my 9.99 . Their last response explained they went from a system where credits were purchased to subscription based platform . Also included was how to request a refund from Apple..Version: 2.9.9
✓ ExpensiveGreat app, works good no issues but very expensive. Unfortunately will only be using it this one time and deleting..Version: 2.9.9
✓ Bait & switchSpend 20 minutes capturing your first fax, go to send but it won’t until you buy a monthly subscription. Useless for people like me who send a fax once every two or three years..Version: 1.5.7
✓ Not freeNot free.Version: 2.11.0
✓ Change from Credits to Subscription a big turnoffGood App, and I willingly spent credits to send faxes, but the change to subscription and the disappearance of my prepaid credits ensures I’ll be looking at a different option moving forward. The subscription cost is just to high for me to justify paying with the few faxes I send..Version: 2.12.4
✓ Deceptive “free trial” scamThe fax service is good (hence 2 stars), the shady sale tactics are not. There’s no “Unsubscribe” button inside the app to cancel free trial, you’re forced to read tutorial and go through the ITunes settings to cancel it. Developer does everything to trick you into staying past the limit. Also, the trial ends 24h before the date it actually says on the app, so you only have 48h to cancel instead of advertised 72h before you get billed, trying to trick you AGAIN. You know, I wouldn’t even mind paying the one-time fee to send the fax that I needed, and give the app 5 stars, but instead the developer decided to play those stupid subscription games so that’s why I’m leaving a negative review and not coming back. Too bad!.Version: 1.5.0
✓ ScamI download this app use for one day just to fax one document and also paid for 1 week subscription and then cancel the subscription but still how they didn’t cancel it and I checked after 3 months they already took 200 dollars from my account. This is big scam.Version: 2.12.3
✓ Not freeBait you by saying free but make you pay before sending a fax.Version: 2.12.3
✓ ExpensiveIt was suppose to be 3 day free trial. Doesn’t look like it is!.Version: 1.8.5
✓ $13 for 1 faxThere is absolutely no free use of the app. There is no need to make the app free if people can’t use anything in the app for free..Version: 2.9.6
✓ MisleadingDefinitely not free as advertised! About ££10 a week.Version: 1.5.7
✓ Crazy OverpricedRidiculusly expensive.Version: 2.2.0
✓ Waste of time - not freeRight before you send, they ask for $15.Version: 2.9.5
✓ Soooooo mediocre.This app too expensive without some key features that are missing. It is very basic with a full feature price tag. I was in a hurry to get something to the government or I would have gotten a better app. Issues: 1) you can’t go back and edit your cover page if you notice something wrong before sending. You have to start over again. 2) it doesn’t save or archive a COPY of your fax! This is huge for a small business. All you get is a “sent” notification. 3) you can’t send the fax to multiple recipients. Or at least I couldn’t figure out how. 4) I need an email or text confirmation of the sent fax including the date and who it was sent to. Another key feature for a small business..Version: 1.5.6
✓ Subscription Service? Seriously??So, once upon a time this app used to be a “pay as you go” app. You bought credits and sent faxes as needed. When I went to reload credits this time, I only had 1 option. The dreaded hook-digging “subscription service.” I send maybe 1-2 faxes every 2 years (if that), so a monthly fee for faxing nothing is absolutely ludicrous. I completely understand that every single software driven model these days has turned into a revolving door of subscriber services. Having a healthy ARR/MRR is great for raising private equity capital (this company isn’t traded publicly). But for faxes? Come on! Apps like these should still continue to offer folks one-time fax credits, because people rarely need fax machines these days, and the app would provide value to a customer’s experience when this type of app is needed. To the developers/owners of this app, please consider rolling out a graduated pricing scale for “pay as you go” customers. Set a minimum credit purchase, charge a bit more per page, offer break points (discounts) if you purchase more credits up front, and still hold onto the subscription based service for heavy users. You could have the best of both worlds, and an additional revenue stream to boot. Imagine that!.Version: 1.7.1
✓ How do you delete??I have no use for this anymore and I have the IOS update and can’t delete apps anymore! Someone please help me😥.Version: 1.3.8
✓ Rip OffHad to pay to send the faxes and none of them delivered. No one willing to help either. Save your money and go else where.Version: 1.5.7
✓ Fake 5 stars review.They take your information and then charge you $30 a month for service no one needs. Very dishonest developer promising fake reviews to scam you thinking they have 4.8 rating. All real reviews at 1 star. How does Apple allow this app to scam people here..Version: 2.10.1
✓ Useful tool but…I actually appreciate the idea of the app. Being able to send a fax without owning a fax machine or having to leave the home is super convenient. However, I have to say, a weekly/monthly/annual-subscription model makes sense for people in a legal/government industry or regularly work with companies within those entities but for an everyday consumer who may have to fax something once or twice a year for an irregular occurrence, a subscription doesn’t make sense. If I go to kinkos or fedex for a fax I don’t have to pay them a monthly fee to access their service. So in my opinion, if the goal is to offer convenience to your consumers, it’s important to consider all types of consumers who may find a use for your service. It would make more sense to have a one time service fee option as well for consumers who may need to fax on irregular or seldom basis. Charge per fax, based on amount or size so people can move on with their day without being anxious about remembering to cancel a subscription they don’t really need to have..Version: 2.1.1
✓ Its rubbishIt’s a con to get your money after downloading the app and then configuring the information preparing you fax the app asks for you to buy credits, did that then a continued message that the fax has failed to send not had one successful transaction as yet / it’s an and it’s rubbish.Version: 1.4.3
✓ Rip off!I got charge you for $4.49 instantly when downloading the app, but there is no feature to send any fax without paying for another subscription fee!!! This meaning I would be charged for nothing as my $4.49 is basically the fee for downloading this app! It’s a ripped off! I want my money back!.Version: 1.5.7
✓ PoorThe cover sheet didn’t go and the second time only be sheet was delivered the original cover sheet with the written info was lost from the screen.Version: 1.5.7
✓ Very poor appI purchased this service for the year thinking the reviews were real. There’s absolutely no way they are. Firstly, the company and staff are not in the U.S. so know that going forward. They’re in Europe. Secondly, there’s NO email confirmation set up for your fax unless you search for “history” and then type in your email. 3. You will get a very shoddy looking black report with white ink that will waste a ton of ink if you print it. 4. It literally took 1.5 hours for my 2 nine page faxes to go through to a fast fax system with the U.S. government. I sent them last night. I was told the email confirmation “can take a while” from the customer service.. Today, still no email confirmation. We went and hand faxed these documents by a land line phone fax service in person today because I have zero confidence they got there. I signed up for a year service (don’t do it!) and was ignored when I said I wanted a refund. I will now be disputing the charge with my CC company, something I haven’t had to do in about 5 years. I called and checked. The receiver did NOT revive either fax. This could have cost me my life. Thank God I knew to take it elsewhere..Version: 1.5.7
✓ ReluctantCriminally expensive.Version: 1.6.6
✓ Not freeLiterally not free!.Version: 2.4.1
✓ Not freeHave to pay $12/week to even send a fax.Version: 2.12.2
✓ Bad, and not freeYou guys should be ashamed of yourselves for building such a thing. I think your parents certainly are. I tried to give zero stars and I couldn’t..Version: 2.4.1
✓ Works well, bad pricing model and shady subscriptionThe app seems well designed, but it’s a very shady pricing model. Instead of just paying for what you need to do, you have to buy some amount of time for “unlimited use”. So, a two page fax I send once every two years costs 8 bucks. But it doesn’t stop there - this gets you a “subscription” that auto renews every week whether you’re using it or not, and this was definitely not clear at the time. So I’ve now paid well over $60 for a two page fax before realizing this. I’ve applied for a refund and we’ll see where that gets me. I’m fine with you gouging me for an infrequent fax here and there but this pricing model is absolutely deceptive..Version: 1.5.6
✓ Credits to Subscription with No RefundVery seldom do I need to send a fax these days. For the past few years this elegant and simple app has served me well for sending PDFs when necessary. Due to the limited necessity, the previous credit model was great. On the couple of occasions per year when I had to send a fax, I could come back to this dependable app and spend my hoarded credits to get the job done without thinking twice. However, I opened the app today to send a fax that I planned my day around only to be halted by a subscription screen upon attempting to send. As I cancelled the fax and searched the rest of the app for my credit balance which was nowhere to be found. So seldom do I send faxes, I had not noticed the payment model had changed since my last use. While I can understand a change of payment models and agree the developer has the right to make that change, it appears that there was no effort to grandfather in previously purchased credits. Voiding prepaid credits just seems disingenuous and is poor business practice..Version: 1.8.0
✓ Don’t buy£10 minimum to send 2 faxes which subsequently failed and no response from customer support.Version: 1.5.7
✓ Bait and switchI need to send one fax. Great, there’s an app for that. Free trial. Great. But no. Only options are pay by week, month or year. These con job apps that promise one thing and delver another need to be called out. After reading other reviews, it looks like they have form for this type of behaviour. App deleted..Version: 1.7.1
✓ ScamIt’s not free.Version: 2.12.4
✓ Rubbish appIf I could give you 0 star I would because it says worldwide while I’m trying to send a fax it I couldn’t I spoke with help less staff which they couldn’t even help saying just there’s some exceptions in world where you can’t send and no refund was issued why I would pay for something I couldn’t even use once they just want your money rubbish app.Version: 1.5.7
✓ Not freeThe app is free but sending it is not free and one does not notice until the fax has been composed and sent, not a straightforward attitude and time wasting.Version: 1.4.5
✓ Expensive $$$Over 300$ for one year.Version: 2.12.5
✓ Doesn’t workDoes not work at all.Version: 2.11.0
✓ It’s not goodIt will not work. Contacted support and nothing. Should have just gone to my local library.Version: 2.8.2
✓ Free trial doesn’t workDon’t try to get free trial. You won’t be able to use the app for free (won’t be able to send faxes). Once you subscribe, you will be charged for a year straight away (and where is free trial part then?). I have never used this app before so they cannot say I have already used free trial previously..Version: 1.8.5
✓ A BIG LIE!!There is no free trial to give it a test before making payments! It takes your time to go until the end just before sending the document, and catch you to pay for it! More expensive than what they do in Shoppers or Staples for you to Fax your documents. Waste of time!.Version: 2.3.0
✓ !!! SCAM !!!Does not work and they don’t offer free trial. BIG SCAM.Version: 1.8.5
✓ Horrifying first experienceI needed a document from the IRS sent to me so that I can fix my business bank account. I download this fax app because I would be able to receive the document today so that I can get to the bank before closing. As soon as the IRS fax me the document, and I received a document, I began to try and open it. As I try to open it the entire app just continuously keep shutting down. It happened nine times in a row. I contacted the support team and they tell me that it was a bug and it’s being worked on at the moment, and it should be back up and running in a day or two. Now I don’t understand how on earth they have had so many bugs, and I must blame myself for this, because I did not read all of the reviews. In fact, when I went back and tried to read all of the reviews, I only see one review so I believe I just played myself..Version: 2.5.1
✓ BUYER BEWARE!!!If I could give this app zero stars I would. Not because the app did not work it did. But you need to be aware that when you subscribe to this app you will be charged 9.99 PER WEEK!!!If I hadn’t checked my purchases the other day for another reason I would’ve never known this. This app charges $10 per week for it’s used and it does not quit until you tell them to. I only noticed this after they had charged me over $220 for this app. Apple was kind enough to refund $80 back to me but that will take another six weeks to get. Again if you are not going to use this app every day it is not worth the money. I needed it one time for documents for my house to close. Since I am retired this is a lot of money out of my account that I wasn’t budgeting for. Again BUYER BEWARE!! If the company would like to get with me and refund the other money I might change my review..Version: 1.11.0
✓ App is terribleI sent two faxes to the IRS and they could not read a single word off the paper. It was very important that they received them when I sent them, and it was very important that they could read them, and the agent cannot read a single word off of the pages that I sent this app is horrible. I asked for customer service to refund my money. I canceled the app within 10 minutes of downloading it and paying 9.99$ for it. But they said since I used it, they will not refund my money. I would never ever recommend this app to anybody. I suggest you find a different app to use and or go use a real fax machine this app. Send such light writing that you cannot even read it please avoid at all cost. This app is horrible and if I could leave zero stars, I would..Version: 2.12.3
✓ RIP offI cancelled right after i downloaded it and they charged me for a full year. PayPal wouldn’t get my money back. Plus it doesn’t even work!!!!.Version: 2.10.0
✓ Beware it’s not freeNot a free service and clunky program, but it does work..Version: 1.5.2
✓ Complete ripoff.A complete pack of lies. Not free at all. This should be removed from the App Store. What a complete waste of time. Apple, you should be ashamed of yourselves for allowing such dishonesty..Version: 2.3.0
✓ Stay away! Poor customer service, NOT worth it!I needed to fax something and I already have an old unreliable printer so I wanted to see if there was another convenient way to fax these documents. I downloaded the app and faxed over my documents…it ended up taking 30 minutes for 7 sheets!!!! That’s ridiculous, it was taking so long that I ended up using the old faxing machine and it went through faster. I was and still am disappointed with the service so I reached out to customer support to cancel my subscription and requested a refund and they said no. What a scam! That’s like going to a restaurant, ordering something that doesnt taste good, and the restaurant saying “oh well, eat it… and make sure you pay for it.” So unprofessional. I don’t recommend this app AT ALL. Go to your library if you need to fax something, just stay away from this scam app. It ridiculous that they make you pay full price for a service you won’t ever use. I deleted the app and will request my money a different way..Version: 1.8.4
✓ This is NOT FREE despite being advertised as such.Good but not free.Version: 1.4.5
✓ Greedy Greedy Greedy - Stay away!Please read recent reviews. I had purchased many credits all of which I lost as this company has decided to make their app subscription based. Find another alternative.! Do not reward their greed..Version: 2.12.4
✓ Not freeWent through scanning pages and cover letter then send only to find out the app is not free and will not send endless you subscribe. The app is good and came across very clear, as a one off thing for me, not helpful but I would recommend this if you had to send a lot of faxes.I am sure that the app would certainly save you money from sending faxes the normal way..Version: 2.9.4
✓ Terrible app don’t waste your moneyAfter purchasing this app I tried to fax my files for it not to work, I then tried only 1 page and still did not work. I then asked the company why and they said try sending one page at a time, which I had already done and it didn’t work. After contacting the company several times they refused to give me my money back. Terrible service from the team and a terrible waste of money..Version: 1.6.3
✓ Too expensiveToo expensive.Version: 1.5.5
✓ HorribleNot free. They wait until the last minute to tell you that you need to pay $12.99 per week and they try to hide it so you might not notice. Super shady and disgusting..Version: 2.11.2
✓ Not freeNot free.Version: 2.12.5
✓ It works but it’s too expensiveA subscription model doesn’t work for something as rare as a fax. This should be pay per fax, maybe 10p at most..Version: 1.8.2
✓ Non reliable . Please avoid.Paid for service and not able to use now as it changed to subscription. No money back and no service is available for money I paid. Please don’t use..Version: 2.12.3
✓ Does not workSend 2 faxes. Not received at the other end yet App says successfully sent. DO NOT USE this App. I contacted Apple to complain. It should be removed..Version: 1.5.0
✓ You have to pay. This is not free!I went to all the effort of trying to send a fax and then cannot get past the subscription page. Who needs to subscribe to a fax service!.Version: 1.8.2
✓ ScamHorrible app don’t work. And can’t cancel just another scam app.Version: 2.3.0
✓ You have to pay to use and it does NOT workWill NOT send a single fax to legitimate fax numbers. Terrible app. Buyer BEWARE..Version: 2.12.3
✓ Be CAUTIOUS！It’s a fraud！Since I am not sure if it will work, I asked the customer service of FAX about a trial. The customer service on chat told me that I need to sign up for the annual plan, and will have 3 days trial. As long as I cancel the subscription 1 day before the trial ends, I will not be charged. Thus I signed up. I don‘t like it. So I cancelled the subscription the same day. Guess what? I am charged for the annual subscription $99+tax！i chatted with them. They blamed Apple for that. I called Apple. Apple said FAX is the one charging me. I then remember in the Comments, there are other customers having the exact same issues. It is a FRAUD! If you want to have a trial, don’t use this app. They trick you into a trial, but in reality, it’s not a trial. I would rather donate this money to charity than giving it to a dishonest company..Version: 1.7.1
✓ Pricing Policy no goodThe app works, and is a clever and useful thing. But why have they now got a minimum spend of £10? I rarely send faxes, so spending £10 to buy the ability to send lots of faxes is no use to me. I guess they’re not after people like me, but if it was possible, say, to buy a one-off for £2, I would imagine the odd £2 from people like me would add up. Instead, my money will go towards a postage stamp and some ink. Disappointed..Version: 1.4.5
✓ Not free !This is misleading! When its free i expect to use the basics for free .. once downloaded you cant use the app at all unless you pay $$$ how is that free ?.Version: 1.4.3
✓ Must have a subscriptionInitial you could pay for a few pages. Now it forces to buy an subscription.Version: 1.6.2
✓ Dodgy afDon’t purchase. Paid $16 to send one single fax and got the message “for regulatory reasons it can’t be enabled”.. don’t waste your money.Version: 1.8.3
✓ Not free!!!!!It’s not a free app!!!!!!.Version: 1.5.1
✓ It’s VERY misleadingThis is not a free to use app and they don’t tell you the cost of the subscription until you try to send the 1st fax. For those of us who rarely need this type of service $9.99 WEEKLY subscription fee is more than I care to part with. The fact that they’re not upfront with subscription prices & wait to hit you up with subscription options AFTER you’ve uploaded your first document and click send fax is, in my opinion, crappy business practice. $9.99 was the cheapest option to send 1 fax if you remember to cancel before the week is up. I wonder how many people have selected one of their overpriced subscription options just to send the fax and forgot to cancel? It would’ve been nice to know pricing options upfront BEFORE I went through the trouble of uploading the documents. If you send / receive a lot of faxes then perhaps the costs are justifiable. But in my opinion, for the average person, faxes are obsolete. Which is why they are so sneaky about subscription prices..Version: 2.12.4
✓ Its not free12$/week.Version: 2.9.0
✓ Be careful with the privacy policy and consider security implicationsAccording to the privacy policy once your documents or images are received on the developer’s fax server he is entitled to use them. There also appears to be no option to delete incoming or out going faxes Be Careful !.Version: 2.3.0
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