U-Haul App Support

U-Haul App User Reviews

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U-Haul Pros

✓ Poorly Run CompanyI booked a 26’ truck to be picked up at 9am on a Saturday morning. I arrived a few minutes late and went to do the express online check in which is normally pretty easy and straight forward. Once I received notice of which truck was mine and was able to locate it, I noticed that the truck was blocked in. It doesn’t make sense to me how often things like this happens with this company. They either don’t have a truck for you when you’ve made a reservation or it isn’t ready. Why make a reservation if it isn’t going to be ready?! Regardless, I was able to find a very nice representative to help me with this which should have been a non-issue. He got me all set up so that I could take another truck (that wasn’t blocked in) which was the same size and nicer in just a couple of minutes then directed me to go inside and tell a manager that he sent me so that she could just hand me the keys. No big deal right?! Nope! Went inside to see one representative working the desk and 5 people in front of me. What is the point of the express check in?! 30 minutes later waiting in line I was handed the keys and out the door. The employees were nice and helpful but this is just a poorly run company..IHateMovingVersion: 2.3.2

✓ Awesome U-Haul EmployeesWe made our Reservation first of all, confirmed it and everything. I had to change the day of pick up at the end of month weekend and Chris Schaffer accommodated my family & I with more problem! Also further more we ended up loosing all of our moving helpers and needed the truck longer. I called and the phone rang twice literally and Roberto Colon answered. I explained the situation to him in detail and why we were running behind, it took him a while to figure something out that would work for our family and future reservations for other families. He quickly came back to me on the phone and said, “no problem”, I will take care of this and things happen that we can’t control sometimes. I appreciate this location so much for their excellent customer service skills and recommend to anyone moving to use this location and your services that you provide. Thank you again for everything, my family is very blessed!.Momma Bear 333Version: 2.3.12

U-Haul Cons

✗ Horrible app and too much human errorFrom the beginning this journey started horrible. First off the app sent me to the wrong location. I would like to note I had made a change to my reservation by changing locations to allow me to use the app to pickup at an earlier time. Unfortunately the person who I spoke with must have never change the location because when I left at 6:00 am this morning it sent me to the wrong location. I kept trying to work with the app but the location settings would not work. After trying for over an hour I called customer service. They told me I was at wrong location and sent me to a different address. So after losing an hour and half on my journey I finally got the truck. The truck was great and had no issues with it whatsoever. The next problem came when I tried to drop off the truck at the same location I picked it up. The office we closed so I tried to use the app again and it still had me at the previous location. So after calling customer service and pleading with the rep to get a manager to make the the correction I finally we able to drop off the truck another hour and a half later. So I lost three hours time because U-Haul does not have the capability yet to use the technology they pay for. I paid for it and lost. Buyer beware!.Landry’s DaddyVersion: 2.3.1

✗ UnreliableThis is a good app as far as features and usability, but it stops connecting to the U-Haul account server after 2 or 3 uses. The only way to use it after that is to delete the app and reinstall it. Frustrating..MarkW1966Version: 2.9.3

Is U-Haul legit?

✅ Yes. U-Haul is 100% legit to us. This conclusion was arrived at by running over 215,949 U-Haul user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for U-Haul is 81.1/100.

Is U-Haul safe?

✅ Yes. U-Haul is quiet safe to use. This is based on our NLP analysis of over 215,949 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.5/5. AppSupports Safety Score for U-Haul is 85.6/100.

Should I download U-Haul?

✅ There have been no security reports that makes U-Haul a dangerous app to use on your smartphone right now.