- 35.0LEGITIMACY SCORE
- 39.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Imprivata ID App Complaints & User Negative Comments 2024
Imprivata ID app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Imprivata ID? Can you share your negative thoughts about imprivata id?
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Imprivata ID for Negative User Reviews
✓ Update!Worked fine until I purchased an iPhone 8 and now no notifications show up regardless of my app settings. Cannot log in remotely via my laptop now since no approval appears.Version: 5.4.2.462425
✓ Apple Watch functionality broken with 13.1*** Come on guys, how about an iOS 13 update??!!*** I used to be able to approve via my Apple Watch. This is now broken. This happened with the 13.1 update. This needs to be fixed. I’m a CIO and I’m starting to get annoyed emails. Update app guys..Version: 6.2.0.511563
✓ Imprivata won’t read this review but this is garbageI’ve had to bug my ops supervisor 3 times to re-enroll. Problems can’t be fixed remotely. I have to make a little meeting to fix a problem created by this app. They say the new update fixes it. We’ll see but I doubt it. If you are a health system thinking of using Imprivata, don’t. If you up for renewal, don’t..Version: 7.8.1
✓ No Longer Functioning Properly after iOS 13 UpgradeAfter upgrading iPhone to iOS 13 this app no longer functions properly. Notification that would allow me to log in with long tap and approval is not received. I am forced to type in a key manually. Lame..Version: 6.2.0.511563
✓ Does not work with Apple WatchJust bought an Apple Watch to avoid the need to take my phone in the exam rooms. I ask my patients to put their phones away, so I did too…or so I thought. This app is not compatible with the Apple Watch. Very disappointed and dissatisfied. When is the company going to update their app to assist the need of doctors?.Version: 7.4.0
✓ Glitchy annoying appWe use this app for hippa compliant communications between docs. Worked well until recent coupe updates. Now it is glitchy and laggy. Very difficult to use..Version: 7.8.1
✓ Stops workingIt was working fine for me but then I got a new phone (same number) and it stopped working. It keeps telling me I have to re enroll, but there’s no where that I can find to re enroll. Way too many steps and complications just to do something so simple as checking my pay stub at home.Version: 7.4.0
✓ Was good until version 7.8.1The app was working nice until the 7.8.1 version. Now I get a message on the desktop saying I did not enable push notifications and to type PUSH o enable them, but nothing happens. Also, this version seems to have broken the Apple Watch connection. I can not find the app any more and do not get push notifications on the watch either. Hopefully this will get corrected or instructions for what I need to do will become obvious..Version: 7.8.1
✓ Where’s the notification sound?This thing is turning into a pain in the neck. The push notification pops up for about 2 seconds WITHOUT A SOUND, then I spend 5-10 mins trying to figure out which password it wants in less than 30 seconds, starting the process over multiple times, rebooting the app — and what’s the deal with not functioning at all unless ALL my other apps are closed?! I hate it so far :(.Version: 6.3.1.550071
✓ Apple Watch functionality lostIOS 13 broke the ability to approve requests on Apple Watch. I was living in the future when I discreetly approved requests in front of my patients, now I look like I’m checking my phone and not paying attention to them. Please fix..Version: 6.2.0.511563
✓ Zero starsThis app hijacked my phone. It was installed as dual factor identification for accessing my work email but I can’t get into any of my secure apps such as my online banking. It signed me out of every app on my phone. Terrible app and I feel unsafe having it in my phone..Version: 6.1.0.507914
✓ Gone from Apple Watch??New watch, new phone, newly enrolled, lost apple watch app. Cannot approve prescriptions, have to leave the room, get my phone (really impolite to have a phone while with a patient). What happened??.Version: 7.10.0
✓ Hit or missWhen it works or is great. Recently, I get the approve button on my watch but nothing happens when I hit it. Then ½ the time when I pull out my phone and hit approve it will work. What gives??.Version: 7.3.0
✓ Doesn’t notify correctly for iPhone XSince updating my phone from an iPhone 7 to iPhone X (same iOS) it’s no longer displaying a notification at all..Version: 5.4.1.432355
✓ IOS 13 not functional with AppleWatchI bought an Apple Watch two years ago for the sole purpose of using it for two factor authorization for narcotic e-prescribing. With iOS 13, you cannot use Apple Watch to approve or deny such. You only get an option to dismiss. Now, I have to dig my phone out of my pocket in front of patients to approve an Rx I just signed. I can’t leave my phone on my office desk anymore. Please update and fix this, Imprivata..Version: 6.2.0.511563
✓ TerribleEvery time I try to login from home to do schedule, check work emails or now select my annual insurance benefits, the Impravita app stops working and I have to wait to reach out to work IT to reset my Impravita id again on my iPhone. Just had to have it reset and now will have it reset again, because it stopped working again and of course I’m at work, but IT doesn’t work past 5 pm or on weekends 😞😒 Just not a reliable service for employees.Version: 7.10.0
✓ Watch doesn’t workSince iOS 13, no longer able to approve meds on watch, now requiring you to have your phone and actually sign in each time... greatly slowing down daily workflow. The watch just shows “dismiss” so you can’t approve even if you wanted to. Please fix quickly!.Version: 6.2.0.511563
✓ Switched devicesI’m having difficulty. I am able to reinstall the app , but not able to resign in the new device. Unable to find a way to delete the old device. Left a message when I found some remote #..Version: 7.3.0
✓ IOS 13 broke Apple Watch usefulnessI agree with the other reviewers who have discussed the one useful aspect of this app (the ability to use the Apple Watch to confirm controlled eRxs instead of having to use your phone) has been removed after upgrading to iOS 13. You would think that the main use of this app would have been tested prior to the release of iOS 13. As it is taking so long for a remedy, I am planning on discussing this with the IT department of our admittedly large hospital system and investigate other similar apps, but that actually work..Version: 6.2.0.511563
✓ Missing Apple Watch supportMissing Apple Watch support. Features do not work consistently. Wish it worked better.Version: 2023.2.0
✓ AwfulThis is a requirement for my job and this app is awful. Turn on notifications to register but no notification appears. Also there is no webpage to register. Why are companies reliant on this company? Anyone?.Version: 6.3.1.550071
✓ Not updated often, broken on iOS 15 and watchOS 8Wish they'd bother keeping it working right with newer iOS updates!.Version: 7.4.0
✓ No longer transmits to Apple WatchI really enjoyed that I could approve my meds with my Apple Watch but that feature is no longer available and really impedes patient care..Version: 7.8.1
✓ Bring back Approve/Deny promptSince upgrading to the iPhone 11Pro I can no longer use the Approve/Deny prompt. I now have to send texts to myself which is more time consuming. It was great when I could just approve from my watch. Please bring this functionality back..Version: 6.2.0.511563
✓ AwfulIt’s a requirement for electronic prescribing in my large medical group. When it works, it’s good. But twice I have been disenrolled for no discernible reason. It takes a few hours to reenroll, including visiting a notary for identity proofing. Then 5 days for completion of enrollment on the vendor side. Maddening..Version: 7.8.1
✓ Approve/Deny BrokenI second the approve dent problem on iOS 13. Not only does it not work with the watch, the phone itself of course needs to be unlocked to get the approve / deny choice. This adds a significant amount of time to my day , especially covering for multiple doctors. The low power Bluetooth dongle almost never works as well now, which I know is an also an Imprivata desktop issue, but it makes the loss of approve/deny on watch or lock screen even more annoying. Reviews are pretty worthless here since at least for e-prescribing users aren’t choosing this platform in most cases, but we can complain to IT and encourage them to find a better vendor, so please fix this..Version: 6.2.0.511563
✓ No more Apple Watch support?The iOS 13 update seems to have broken the Apple Watch functionality of Imprivata. No updates in 7 months? Come on, guys! You can’t get the Apple Watch working normally again with your app? That’s part of what made it so great!!! Please fix this, and I’ll change my rating..Version: 6.2.0.511563
✓ Garbage - each update requires that I re-enroll.Every time the app auto updates, I am forced to go back to the helpdesk at work to reenroll. This app, while beautiful, is extremely annoying to have to contend with and their Update system is in need of serious work.Version: 7.8.1
✓ Extra stepSince the latest upgrade now a banner appears before I am able to approve a medication. It’s an unnecessary extra stop. Why? Why oh why?.Version: 6.1.0.507914
✓ App promotes Physician BurnoutTwo big issues with this app. First, Apple Watch no longer allows Rx approvals. It only shows a “dismiss“ button. Secondly, when using Epic, the app requires re-entry of the Epic password for each prescription even though one is already signed in. This is redundant, onerous and a complete time waster. The company needs to improve the user experience and help prevent rather than cause physician burnout. PS: Would be nice to see a developer response to all the complaints. Says a lot about the company!.Version: 6.2.0.511563
✓ Such a hassle!Beware when you change or update your phone it will fail. This is the second time that it’s failed at a hospital after I reinstalled it and got it to work again. And if you work at multiple hospitals that all use Imprivata, it will fail at each hospital, multiple time!!! this is a horrible bug that needs to get worked out. I’m wasting time waiting for IT services to call me back!.Version: 7.3.0
✓ Update - approve box problemsYou MUST always click the notification to see and approve option for an order. Even when the app is open It will not automatically show up. The most basic function of the app doesn’t work..Version: 6.2.0.511563
✓ How do you re-enrollHi, I would like to know how to re-enroll my new phone, up until I changed my phone the app was brilliant, I went onto you troubleshooting website and I am not the most IT literate person but it was all gobbledygook to me. Can someone out there please help???.Version: 7.2.1.592000
✓ Soooo unhelpful for reenrollmemtSo stupid!! I have no clue to re enroll the id after changing the phone. No information is offered anywhere to help. So unhelpful. Do you never consider people changing phones when developing your system??.Version: 7.4.1
✓ They see what you have in your phoneI just used this app for once to get into Citrix. To resume my experience the IT agent was helping me could see what I have in my phone. My apps now are working improperly and can’t use Facetime. Be aware! Don’t install it, this is a PRIVACY VIOLATION! I just hope Apple Team take care of this issue!!!.Version: 7.3.0
✓ Apple WatchI can’t get app availability on watch after this last update. The part where, it didn’t work at all in iPhones, is fixed. IT can’t figure out how to get app on watch.Version: 7.8.1
✓ Not Updated!Ever since the new iPhone update it will not work with it! I check my work email and such everyday at home and at work and it’s quite bothersome that I can’t check it at home! Please do something about this!.Version: 5.4.2.462425
✓ NotificationsThe total amount of time wasted trying to log in to do anything with my work with this app is ridiculous. Even just trying to check my paycheck from home is a nightmare. The app worked maybe 3 times. Had trouble with my phone so had to trade it in and now but doesn’t work at all with this IPhone 7. The alerts NEVER appear, and even when I manually punch in the codes, it kicks me out and says I have the wrong log information. Absolutely terrible.Version: 5.4.2.462425
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