MBTA Rail Negative Reviews

MBTA Rail App Complaints & User Negative Comments 2024

MBTA Rail app received 11 complaints, negative comments and reviews by users. Have you ever had a bad experience using MBTA Rail? Can you share your negative thoughts about mbta rail?

MBTA Rail for Negative User Reviews

✓ Bad customer serviceThe commuter rail is scheduled extremely unfair to those who are the furthest away from the city. These people pay the most, have long commutes and less trains than people who live closer to Boston and have other options for public transportation. Changes need to be made..Uhappy commuterVersion: 2.32.0

✓ Shaking my headWhere do I start Conductor rude Don’t accommodate bikes during rush hour They don’t board until almost time for train To depart. They Force everyone enter one or two door When train announce it’s fanatical crowded Of commuter being Hurd in. As mention one two door to exit out So commuter with baby carriage Crummier luggage bike all day over existing Our same doors. Always they force us to Put bike luggage baby stroller all same place that the hand cap and senior citizens sit Parcels all trying to exit out just the only two door they allow to you exit. So many more issue don’t have time to explain.Go2GuysVersion: 2.28.0

✓ Clunky but effectiveI haven’t used this app in a while because of the pandemic, but one thing I noticed immediately is I couldn’t isolate my trains by incoming/outgoing. I really only care about the times inbound/outbound from two stops (home and work), so I would be nice if you could just enter your two stops and see all the possible times..JpnkflydVersion: 2.23.3

✓ No Longer Working for iOS 9Fantastic app on my newer iOS 14 device, but my older iPhone running iOS 9 can no longer run it. The app crashes at the launch screen. Fresh iOS install and fresh app install..RichdentonVersion: 2.26.0

✓ InaccurateThe train isn’t marked late until it’s already supposed to be picking you up! I’m standing ankle deep in a pile of snow waiting for a train that’s 30 minutes behind schedule! If the train is going to be late they know it well before the pick up time arrives. Let people know so they can plan accordingly..MacSauceProVersion: 2.6.0

✓ Promise falls short of delivery on location servicesEven understanding that the MBTA Rail app relies on the MBTA’s GPS data, the latency or lag to real time can make one miss their train at worst and misinform at best. For example, both last night and this morning, my (agreed late) train was said per the app to be miles away when in fact it was arriving. Also the map feature falls behind the text location significantly, by miles, even with regular refreshing. It rather defeats the purpose. The MBTA-provided information, as useless as it usually is, was more accurate. Overall the app is useful, but the location portion should be what makes it stand out..BEW-BOSTONVersion: 2.13.0

✓ Terrible ServiceI have been sitting on train in North Station for 35 min with no engineer. MBTA can not get their act together. If they had made proper announcements I could have moved to a different train line and made my appointment. Someone needs to take over the system. Terrible service..Idiots 20Version: 2.42.0

✓ Shills for Eng & the TThis app is shill for the T and is responding to inside pressure from them to censor any disparaging comments in a desperate last gasp to save itself. They try to demonstrate daylight between themselves but T insiders say very differently. The terms they are trying to shove down people’s throats are nothing more than first amendment suppression..Bagman65Version: 2.41.0

✓ Parade ridershipThis is absolutely unacceptable. Where are the extra train that were promised? And why the express train had to make all local stops when the train is filled to capacity and there is not even a standing room. In the morning people who were going to work were left on the platforms. I don’t think MBTA/Keolis can handle anything.Every day riderVersion: 2.5.0

✓ Now uses Google Maps.The app switched from Apple Maps to Google Maps, which means now instead of protecting my privacy and using the native platform mapping, the application allows the world largest internet advertising company to track my activity and collect my usage data. No thanks. Please return Apple Maps..Tragedy CandleVersion: 2.14.0

✓ Broken edit box for reportsBeen trying to edit my posts and for some reason, it’s not working on my end, however, others can edit and post whenever they’d like, but I have to wait until an hour before departure. Makes no sense as it defeats the purpose of the app. Please fix it to how it was before..HPFTTVersion: 2.42.0

MBTA Rail works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MBTA Rail.