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TheaterEars App Complaints & User Negative Comments 2024
TheaterEars app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using TheaterEars? Can you share your negative thoughts about theaterears?
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TheaterEars for Negative User Reviews
✓ Pésima aplicaciónSegún las características decía que estaba disponible para Canadá pero nunca aparecen opciones de cines cerca. Pérdida de tiempo y de dinero..Version: 2.43.2
✓ PésimaTal parece que es una estafa, no aparecen cines ni nada. Afortunadamente no pagué..Version: 2.43.2
✓ No funcionaTrate de usarlo me cobro y encima no funciona que fiasco de aplicación me sale que no hay cine en mi ubicación cuando estoy exactamente en el cine (cineplex) que decepcionado estoy.Version: 2.43.2
✓ Location not foundThough the app does work. My friend was shocked to have heard Spanish speaking and sound. The only problem was that every 5 to 8 minutes it would say “location not found, you are .4 miles away from theater.” Than it reloads again. I thought it was the free app so I purchased the app turns out the same thing still happens. Maybe they just need to update this app. It’s really works and my friend can watch movies with me..Version: v2.37.91
✓ UpsetDoesn’t work.Version: 2.43.2
✓ Disappointed.Honestly I haven’t been able to try this application because there is no listings of the movies me and my family actually want to go see. I have emailed them before about the low variation of movies provided and that was well over a year ago and they said they are working on adding more movies and I haven’t seen any updates or more variations. I find this app useless to be truthfully honest. It’s much more easier translating the movie to my husband and father then actually waiting to see if and when they might add the movie..Version: 2.31
✓ No me sale cines cerca en CanadáPodrían revisar que pasa que a pesar de tener la ubicación actualizada sale que no hay cines cerca de mi me encuentro en Canadá.Version: 2.43.2
✓ Great quality but needs a lot more optionsThis is the first review I’ve ever made because I hope the app owners start adding more options. The app works great, and if there is a movie you really want to see actually listed, it’s amazing. But my husband uses this app because he doesn’t speak English and going to the movies is a perfect date night option we haven’t been able to really experience. We have seen one movie with the app and everything worked great. It was the first time my husband had ever been to a movie theater. But we want to go back and the movies we want to see aren’t options and they don’t look like they are coming anytime soon. So please, add Toy Story and Lion King to the app so we can enjoy. I have told all my friends about the app and everyone I know that doesn’t speak English. The app could really take off if they invest a little more..Version: 2.26
✓ I pay for this service. I do the owe you answers for a surveyJust like the title says, I pay for this. I don’t owe you guys answers for a survey before you download the information I pay you for. You refuse to download the track until I answer questions for you. Sounds silly to get upset over but what if they did that at a fast food place? Make you answer a survey before handing you food you paid hard earned money for after forcing you to let the application track your location. Where does it end? You want me to pull my pants down so you can smell what I had for lunch yesterday? Stop forcing information from people and do your job. I’m petty enough I will stop going to the theater in general just so I don’t have to answer your questions. Thanks for nothing..Version: 2.44.11
✓ ScamI need my refund the app didn’t work please cinta me.Version: 2.43.2
✓ Good but UnreliableI’ve used this app a couple of times before with a couple of issues that were inconvenient but manageable. But recently I have tried to use it multiple times and the track will download very slowly and once it is done I get a message saying there was an ‘error’ after multiple times of trying I was not able to play a movie track until halfway through the film I was watching. Once it was working it was good but it was not worth the trouble.Version: 2.43.2
✓ Is there a way Avengers: Endgame can be available sooner?I purchased/reserved tickets to watch it on Tuesday, April 30th with my mom and sisters only to barely find out the translation on the app comes out on May 3rd. The tickets I purchased are non refundable so it’ll be really difficult for my mother to enjoy the movie without watching it in her native language and that makes me feel bad. I would give this 5 stars had I been notified sooner about this as I didn’t know it would take longer to go see. It works great but the situation I’m in is difficult. It’d be appreciated if you guys could push the date closer, my mom’s really excited to watch it but she won’t understand a thing if it’s not in Spanish :(.Version: 2.23
✓ No funcionaNunca funcionó.Version: 2.37.42
✓ Add more movies pleaseI’ll always appreciate this app for what it’s done to help Hispanics to enjoy the movies in the US. But I always feel like they don’t add enough movies to their catalogue. There have been many times where I’ve wanted to watch a movie with my dad but it wasn’t available in the app. You shouldn’t focus just on blockbusters but also on the other movies that they release at the time. For example I wanted to watch the Holdovers, Ferrari, and American Fiction with my dad. But none of those were available on the app. Obviously blockbusters like Oppenheimer were available. But that’s my point. So please, expand the movies available to download the Spanish audio..Version: 2.46.1
✓ Scam to get personal infoScam.Version: 1.13
✓ Wish it would work…Why bother introducing a subscription service when the main service doesn’t actually work? Every time I try to use the app I either get a message saying that there was an error while trying to sign in or when I go to download a track it simply hangs, buffers as if doing something, before giving me an error message without actually downloading anything. I see a lot of great reviews, and I would love nothing more than to have the same experience so I can get to give the stars that this app should get, particularly because it helps enable me to spend time at the movies with my grandparents who don’t speak English and that is a truly great reward. When it works, of course..Version: 2.37.96
✓ No funcionaAparece que no hay cines cerca de mí ubicación.Version: 2.43.2
✓ Scam - do not download this appI downloaded this app and it’s a scam!!! it took me to a website where you have to put your credit card details to verify you account and then they charged me $69 dollars.Version: 2.46.1
✓ Great App! Could offer more...It’s been YEARS since my film-loving parents have been to the movies and both understood as well as enjoyed being there. Therefore the happiness and enthusiasm TheaterEars has brought to my parents and, consequently, myself, is priceless! The app in itself is easy to maneuver and translations, for the most part, synch on time. My biggest criticism however, is that is that the app doesn’t offer an array of options, especially those outside the blockbuster realm. I’d love to see a ‘Knives Out’ or a ‘Jojo Rabbit’ on here. I know they would too..Version: 2.31
✓ Fraude!Estoy en Canadá y no funciona.. pague! Y los datos de mi tarjeta de crédito fueron usados de manera fraudulenta haciendo compras en linea..Version: 2.43.2
✓ Doesn’t workI tried to find The Nun II, I couldn't find it.Version: 2.43.2
✓ IgnoredThe first time I contact them they answered pretty quick and fixed my problem. The second time I was rather surprised because they completely ignored me and my family was stuck watching the movie they wanted in english and I had paid their ultra subscription. They didn’t even bother to contact me telling me they can’t help me. They don’t seem to care to help after they help once. Plus they don't have all the movies playing in theaters. You shouldn’t have to contact them to add your movies and showtimes when they are the ones advertising the CHOOSE ANY MOVIE ANY THEATER AND TIME PLAYING. But they’re pretty quick on charging for subscription. That’s awesome.Version: 2.43.2
✓ BadIt isn’t working , I can’t find my cinema.Version: 2.43.2
✓ BugThe app is really great. I used it once for my wife that doesn’t speak English and it worked great but since like a month ago the app stopped working. I’ve seen in the internet people saying that the app doesn’t work for them either so it’s kinda lame that they update the app regularly but can’t fix something that literally doesn’t let you use the app at all..Version: 2.40.1
✓ I have questionsI haven’t tried this in a theater yet but I have tested it at home. I didn’t know what to expect but It was okay. The movie and audio did sync. I have parents that only speak Spanish and want to take them to the movies. Im uneasy since the time schedule on this app are mostly unmatched to the time schedule of when the movie actually starts. Like let’s say I want to watch the Batman at 1:30pm, this app would give the option at 2:30pm and nothing for 1:30 pm. I read that the audio downloaded only works at that scheduled time that it was downloaded for. Is that true?.Version: 2.37.42
✓ Got my hopes up…Tried it for the first time with my parents who are Spanish speakers. We watched Top Gun and I couldn’t rave enough about how amazing this app was. Recommended it to all my family members because I was in disbelief with how amazing it had worked. Fast forward to today when I tried to download the audio for Elvis to take my dad to watch, and the app wouldn’t let me login. Tried different methods to access the app (forgot password, different login methods, resetting the app, deleting and redownloading…etc) nothing worked. I’m grateful I didn’t give one single cent to this app because I would’ve been infuriated. Don’t download it…it’ll only get your hopes up..Version: 2.37.96
✓ No serviceWe used to love this app as it allowed my fiancé and I to see most any movie in the theater that we were interested in. Unfortunately, it is currently not showing any theaters or movies available and there are many. We received one reply to our email a week or so ago and they fixed it partially fir one day but since that time, no responses to multiple inquiries through the app. We would be willing to pay for use as it has been that enjoyable for us in the past..Version: 2.34
🙂 TheaterEars Positive Reviews
TheaterEars works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TheaterEars.
⛔ TheaterEars Problems
