Hum: GPS Family Locator Negative Reviews

Hum: GPS Family Locator App Complaints & User Negative Comments 2024

Hum: GPS Family Locator app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hum: GPS Family Locator? Can you share your negative thoughts about hum: gps family locator?

Hum: GPS Family Locator for Negative User Reviews

✓ Eh.If I could get out of my contract right now I would. It’s an adequate device but it doesn’t really keep track on a regular basis of the things it supposed to. It also doesn’t do the greatest job of tracking where my vehicles are. I have one vehicle that the app shows at a certain location for a month and a half now and the device hasn’t caught up to where it actually is even though it’s continuing to track occasional trips from time to time. I believe the problem is with the app not the device but I don’t know for sure. For a while one of my devices was beeping every 3 to 4 minutes and when I called tech-support they not only couldn’t tell me why it was doing if they could tell me how to stop it and they ended up finally replacing the device..GregSeraVersion: 5.121.185106

✓ Will Not Open!!!After the latest update, this app no longer opens! When I click on the app, it just disappears. This used to be a great app for its primary purpose of diagnosis of problems with the car. The discounts for food and other things were good when it worked, but it was hard to get it to work. Many of the discounts were for things we would never use. The new update states now that the coupon feature will only work if you are parked within 500 feet of a store or restaurant with an offer. Well, so much for pre planning! Can you imagine driving to a shopping center and parking just to check if there are any discounts? Then you have to drive to another side of the shopping center and park to see if there are any coupons to use on that side of the shopping center. Repeat until you find a coupon that you like?!? No thank you. Clearly they do not intend to make the coupon feature something that anyone would ever want to use! It does make a good sales pitch for Verizon, however, to be able to tell potential buyers that there are coupons to help recoup the $10/month fee for the Hum service. If only that feature worked and was useful. . ..Wildstar8Version: 6.101.194003

✓ DisappointingI rarely rate anything, but I must share my experience with this product. A Verizon representative convinced us to purchase this device and after 2 weeks of it plugged into my OBD reader, I received an email saying there is no driving activity detected. This is ridiculous considering I drive for my job. Moreover, I called Verizon and Hum customer service directly with no assistance or follow up. The Hum representative was completely confused and essentially passed my issue to engineering-I am yet to hear back from any Hum personnel (it has been a week). I wanted to return this device but could not due to a 14 day return policy. Lastly, my local grocery store did not recognize the coupon from the Hum app, nor did they want to redeem the coupon. This product is amazing in theory, but I believe Hum needs better customer service and support, and simply put, Hum needs to address the blatant flaws many customers are experiencing. I am an unhappy customer, and even more frustrated by the lack of responsiveness from Hum..NessannkVersion: 5.112.184902

✓ DisappointmentTried to access this assistance once and it have failed terribly. Diagnosis is informational, but service to help a disabled vehicle. Terrible service. Shame on me for trusting my children and I would be in good hands. You left my son stranded on the side of a busy overpass, waiting for 4.5 hrs. Just to tow the car a mile away. In which you stated less than 10 miles were covered. A promise of assistance was suppose to be by his side within an hr. He waited for 4.5 hrs. Denying the assistance of passerby’s because he was waiting for Hum’s assistance. Still nothing. Thanks to the assistance of a police officer, he was understandable. Having to service out of pocket, on top of purchasing the device, and a monthly fee to have “access” to occasions like that. What can I say. I’m very disappointed. Had something happened to my son, there is nothing forgiving. If you had assisted when I needed you, as promised, I’d give it a second chance. But, it only takes this one time to see the true colors of deceitful promises to keep your customers believing in your service. NO THANK YOU! In compensation, I would like my investments refunded. FULLY!.Z•e.3Version: 6.092.193741

✓ Not sure about it.Got the Hum and was excited to start using it. The features and capabilities I really liked. Down fall is it never really worked. Only the first week I had it and even then it was very sketchy. Almost as if it would turn on and off randomly. Then stopped working all together. The even worse for me was the customer service was not what I hoped for. Took on average 5-10 minutes to even talk to anyone. Then given outsourcing it was difficult understanding what many of the people were saying. I was told it was just a software issue and they would fix it. A week later it still wasn’t working. Called again.... for them to say they are working on it and they will call me in 48 hours with a solution. Three days later still nothing and I called again. Told once again they are working on it but remember I can still use the roadside assistance..... I just want the thing to work. My insurance has roadside assistance. After repeat phone calls I still get the same results and a nonfunctional device that I’m paying service for as well as purchased the device itself. Not very happy. Not sure why they can’t just swap out the unit instead of going weeks with out something I paid for..GrimDeathVersion: 5.112.184902

✓ Unreliable:I had Hum for 11 days and was not impressed. The gps locator never found my vehicles even when I was standing next to both of them. I never received a maintenance alert when I had a recall on one of vehicle. Finally, the police called me and told be that they received an alert that my vehicle was in a accident. So I called my wife and asked her how the accident occurred and if she was alright. She had no clue what I was talking about. The Hum gave first responders a false alert and waisted their time and my family’s time. Later that week I went to cancel and they refunded half of the fees charged to my account saying I was past the 3 day return policy. I had to speak to 3 reps before I could get some money back for a product that is unreliable and does not perform as advertised. I would not recommend this product to my worst enemy. Do not trust this worthless junk with family or friends. Hum I give you ZERO STARS..Lucky2017#Version: 5.081.183203

✓ Exremely unsatisfiedI was involved in a car accident that almost cost my unborn childs life three weeks ago, my vehicle was struck front passenger side where the tire is. The ob reader failed to detect the accident, furthermore when i went to manually request 911 assistance from the visor clip portion of the device it failed to dial out and i had to use my cellphone. The selling point for me was it would automatically call 911 if crash was detected thankfully i didnt lose consciousnesses stemming from the accident seems how the product failed in every way it was designed to function. FFwd i called to report to hum and they assured me they would have someone contact me in x amount of business days and that they sent it up to their engineers to handle it. Its going on three weeks they never once called me back. They failed to pin point whats going on and when ive explicitly explained i want a refund and my mobile company informed of their manufactures error they continuously gave me the run around..Christine2winVersion: 5.031.18101

✓ I wish I could review the app and the device separatelyI really, really like this app. I use it to track arrival and departure time for various jobs and to capture addresses for contacts. I wish I could keep two weeks’ of data in it, but I’ll cope without it. But the device? Despite a million assurances at the Verizon store, it has yet to record any diagnostic data from my (older) car. I need to call customer support about it, but haven’t been able to at a time during daylight when it isn’t too cold or wet outside to go out and unplug/replug/etc since it’s at a very awkward angle in my cart that basically requires me to almost lay on the ground to insert it. And although when I bought the device it was $15, the restocking fee would be about $200. The first one I had was declared to be broken, but the second is doing the same thing. It doesn’t even update the official location of my car. Very disappointed in the device. Need to call CS this weekend for sure b/c have appointment at mechanic at dealership on Monday and maybe there’s something they can do to help..JaieVersion: 6.012.190401

✓ Frustrating ServiceWe’ve had a Hum less than 3 years & it’s stopped working. It’s been frustrating & a joke calling to get assistance with it. After a week of phone calls, each one taking 15 minutes & each time they had to get my husband on the phone as the primary account holder, after them resending a signal to it, after twice of us unplugging it & installing it again, having them send a ticket to their engineering dept, we were told “yes, it’s not working anymore.” You would expect a device to last longer. The whole time it was working the Safety record was somehow based on my cell phone GPS & not the car the Hum was in so it wasn’t recording our child’s driving safety. If you’re using it to track someone just use Find a Phone, you don’t have a monthly fee with it..PeewizzVersion: 7.074.203104

✓ Don’t waste your moneyI purchased the HUM device through Verizon about 6 months ago. Recently my check engine light came on but the app didn’t report any issues. When I took my car into the dealership they told me that the reason the check engine light was on was BECAUSE of the HUM device continuously cycling diagnostics on the car’s CPU! Which is not healthy for the vehicle and I’m lucky it didn’t do any damage to the car’s CPU. So I just paid $130 for the dealership’s CPU diagnostic test to tell me that HUM’s CPU diagnostics was the issue, ridiculous! I also was in a car accident back in June and the HUM app did nothing in alerting emergency services; or helping in any way in an emergency situation, off the side of the highway, in the middle of no where, in Kansas. Don’t waste your money on this app that basically is only good as a GPS. I’ll definitely be contacting HUM and Verizon asking for my money back and to cover the costs I was charged by the dealership. They are lucky nothing major happened to my vehicle. Don’t buy this product because something major might happen to your vehicle!.406PhilVersion: 6.102.194301

✓ Flaky at bestThe app is supposed to track and record trip history. I have called support to complain many times. Total mikes driven for the week will show 20 for example and the daily mileage will show zero with no trip info. Sometimes it shows up correctly other times not. Can also see the car go from point A to point B on the location portion of the program, but see no trip in the trip history. Also it may show up 2 days later. Same problem when looking at their website so it is a problem with the overall system and not just the app. Last time I called support back to check on a ticket number from the prior weeks support call they never looked into the problem. It just said customer hung up. So we are dealing with liars and lazy people. These people are not really interested in making sure this product works correctly..Nobull4uVersion: 5.072.18304

✓ Waste of moneyI got a Hum April 2017. In December 2017 my son got in an accident in the car with the HUM. The Hum did not sense the accident and did not call the car or alert me. But I seem to keep getting notifications that there are no problems with the car. All systems working fine. That is mess to me since the car the was destroyed In he accident. I have contacted Verizon several times and no ever explained why this device failed or helped me in anyway. They keep referring me to the service which they always tell me will contact me in 24 hours. Well I have been told 4 times that they will contact me in 24 hours. They LIE. They keep charging me $10 a month for there useless piece of junk. Do not buy this I got developers response to contact them so they can help me. I sent 2 emails to them. In the last week. And guess what NO RESPONSE from them. This device is crap and failed when it needed most DO NOT BUY IT. Or you too will be stranded after an accident with a HUM that does not work.Snap345Version: 5.031.18101

✓ WARNING APP TRACKS YOU, NOT YOUR CARWARNING! At first I loved this app. Today though, I accidentally discovered that through the Safety Score program on this app Verizon tracks YOU and not just your Hum device in your car! While repeatedly being a passenger in someone else’s vehicle, I was rated by how that driver was driving. In addition my rating was penalized for using my phone while being a PASSENGER in that government vehicle. This app stalks and tracks your daily activities through your phone, NOT by the Hum device in your car. Hum has been able to stalk me in daily activities and on a private military installation even though I am not in my personal vehicle....without my knowledge. HUM TRACKING SHOULD ONLY BE ALLOWED IN CONJUNCTION WITH MY HUM DEVICE IN MY PRIVATE VEHICLE...ONLY, NOT as a passenger in someone else’s vehicle! Sounds elementary, but if you get this app BE SURE to adjust your privacy settings..Amberrock2Version: 6.042.191701

✓ Interesting AppI’ve mixed feelings on app. No, it is not saving me money on insurance. My insurance won’t accept this app. The idea of being able to get read outs on my vehicle health is still the big plus to me. My car is very young so no issues yet reported. The Safety Score system seems interesting BUT yesterday when my car sat in the driveway all day, it picked up another trip in a different vehicle and reported it as mine. Yes, the Hum Device was in my stationary car. This worries me. I am still trying to figure out “hard acceleration”, “hard breaking”. I live on a good hill. Yes, it takes some acceleration to get up it, and serious breaking when descending. I don’t think a drink would have splashed and it gets picked up. At least speed is pretty clear..Paddler142Version: 5.071.18292

✓ Works great, sometimes.I own a transportation company and rely on the Hum to track the location and speed of the vehicles in my fleet. When it works, it works with exact precision. However, there are times when it randomly goes down, even when properly connected and fully charged. This last week it went down in one of my vehicles and I didn’t know the vehicle location for an entire week. The same happened a few weeks ago on another vehicle. I assumed that maybe the drivers disconnected the device, but after inspecting I saw they were properly connected and didn’t work even after I test drove the vehicles around town. Until they work these bugs out, I cannot recommend the Hum if you require 100% reliability..OJA-AZVersion: 6.042.191701

✓ Shady sign up, awful serviceI was signing up with Verizon and they had a deal to get hum as well. I thought if it’s anything like triple a sure. O boy was I wrong. Apparently I was then in a 2 year contract which Verizon seemed to keep pretty secretive . I didn’t have a car after the first year so I was stuck paying for him for an entire year without even having a vehicle. The two times I actually needed hum were pointless too . One was out in Palm Springs in city limits. I ran out of gas. Apparently no one could get to me for 3 hours it was 112 degree weather. So they were useless and I had to walk . The other time was in Los angeles on the free way my car broke down and no one could come for 3 hours again so had to call another company. So I paid probably 1000 dollars to use this company and they did absolutely nothing for me. There service doesn’t even work on road trips where you would need them the most. Use triple a don’t get in this trap.NicenicenicenicenicenicexnnzVersion: 6.062.192501

✓ Second chance. Giving Hum another tryMy first Hum, didn’t work reliably. Over a period of several months it kept losing features until it just didn’t work. My calls to customer service left me on hold, and the Verizon store where I bought it offered no help. So I was on my big cross- country trip, now and hoping it would work if I could just figure it out. Nope- just plain not working. So I stopped at a Verizon near the highway, and the salesman finally relented and gave me a new model as a replacement. Model two is working great! I am really glad to have it. It gives me all kinds of info as I travel, the WiFi works well. I enjoy the Bluetooth speaker and the data on my car and driving is real useful..WoodenWatercraftVersion: 6.061.192401

Hum: GPS Family Locator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hum: GPS Family Locator.