Curtsy — Thrifting, Delivered Negative Reviews

Curtsy — Thrifting, Delivered App Complaints & User Negative Comments 2024

Curtsy — Thrifting, Delivered app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Curtsy — Thrifting, Delivered? Can you share your negative thoughts about curtsy — thrifting, delivered?

Curtsy — Thrifting, Delivered for Negative User Reviews

✓ Not so great for sellersI would like to start off by saying I sell on other platforms such as Poshmark and Mercari. In my opinion, it takes more time listing an item on Curtsy than on the other platforms. It’s really annoying that free shipping is pre-set and I have to remove it when listing and still have to click yes when asked by the app if I’m sure what I’m doing. The suggested prices are approximately 1/3 of what I usually sell my items for. When uploading photos I have to upload my cover photo first because if I upload all of the photos together they upload in a random way, not in the way I clicked on them. That wouldn’t be an issue if I was able to move photos in my draft but I cannot so I have to delete the draft and start another one. So after I finally post a listing I am presented with an option to share my listing. I honestly don’t care for this. Then, you are presented with your potential earnings. I feel like those last two steps should be optional or should be provided elsewhere, not after every single listing. All those steps makes listing on Curtsy quite annoying and a waste of time..EvaamaVersion: 7.20

✓ Honest comments from a seasoned resellerSo a few days ago, I heard about curtsy from a fellow reseller and thought I would give it a try. Now I’ve been a reseller since 2005 and have tried a lot of selling platforms. This isn’t my first rodeo. My assistant listed 159 items in two days on curtsy and all of a sudden they logged us out and suspended the account with no warning/reason nothing nor would there have been a reason. We know what we are doing. We don’t sell fakes, our prices average 50% off retail, etc. I have contacted them a few times now with no response. So I did some research and they have done this to a lot of other sellers from bad reviews all over the internet including those that couldn’t collect their funds from sales. This is the worst platform I have ever come across in 17 years of being a reseller…and they take 20% commission? No thanks! But I will contact my attorney to find out what my rights are to recover two days of labor that was wasted; my photos etc. I’m also filing a complaint with the BBB. The reselling community will never support your platform with your horrible practices..Dogmama73Version: 7.30

✓ This app is horribleLet me start by saying that i used to frequently buy things off of curtsy and loved it. I recently bought a Louis Vuitton belt off of curtsy. I then decided to sell it this past week due to a financial crisis and needing money. It sold pretty quickly and i got a message telling me that $50 worth of the $250 belt would be going to curtsy. Rip off. then i got a message saying that i would receive payment 24 hours after shipping it. so i headed off to the post office and shipped it the next day. i waited and waited. 4 days later with no payment, i decided to message customer service. i then was told that my belt was being sent to curtsy for reviewing and i would be paid after that. okay whatever. then they came back to tell me that the belt was a counterfeit. mind you i bought this belt from the app originally, and no one informed me that it was counterfeit. and then they told me that i wouldn’t be getting my belt back unless i wanted to pay $5-$8 for it. I SHOULD NOT HAVE TO PAY TO GET SOMETHING BACK THAT IS RIGHTFULLY MINE!!!! i’ve been ripped off badly. and i encourage the rest of you to not allow them to rip you off like they did me. and finally, the customer service lady, Clara Agnes, is the worst customer service representative i have ever dealt with in my life.._sorry_not_sorry_Version: 4.998

✓ Slowly falling out of loveLet me start by saying I used to absolutely love curtsy. I was able to buy specific items I needed for events and sell items super easily. As a seller I haven’t had too many issues that I can’t handle or discuss with a buyer. As a buyer however, there are a lot of issues I have experienced the longer I have the app. My biggest frustration is when I buy an item and reach out to the seller asking when they can ship and they don’t respond. With all the things happening with corona recently this issue has become even worse. Many girls are listing/selling items just to turn around and say they can’t ship. Curtsy should really be reaching out to people after that happens once or twice or making a general statement saying if you can’t ship don’t post. There have been many items I’ve fallen in love with and bought just to be told it is never coming because the seller can’t ship (after I reach out to them and get no response/they never contact me to tell me why they can’t ship). I absolutely think that you should still be able to leaving a rating/review on items that were cancelled by the seller so that other girls can be warned that sellers aren’t shipping at this time. It kind of screws users who are using the app to purchase. Update your review system curtsy!!.Craziest chickVersion: 4.94

✓ Kinda needs improvementI’ll start off by saying the app does work, and some of its features are genuinely great ideas. i sell on a lot of apps, and having my poshmark closet copy over so i don’t have to create new listings is really great! however, some of the settings that are automatically left on are messing with my profit immensely! the copying over feature copies over my listing and price, but then has it up for free shipping and automatically lowers my price over time. this means, out of all of the apps i have used, i’m making the least amount of profit here. the constant pushing to have free shipping enabled is so frustrating because if my prices are being copied from an app where i have the buyer pay, i’m losing so much money. i’ve had to cancel two peoples orders in the last week because the app has dropped my prices so low that i am making NEGATIVE money. i end up delisting to make like 50¢, but it’s insane that the app even lets me pay money to sell an item. there should be no instance where they drop my price so low that it says i’m making -$2. that literally should not be possible at all. i have to go back through all of my listings now to fix all of it, and it feel so not worth it because i’m making $1 on a $12 item..DiecvstVersion: 9.34

✓ Liked it until the recent update :(I like using Curtsy i’ve used a lot of clothing resale apps for buying/selling over the years and I immediately became a fan when I started using it I like the layout and i’ve sold a decent amount of things/bought quite a bit of stuff from shoes, earrings, clothes. I also think Curtsy is awesome with being a middle man for sellers any time i’ve had issues whether the seller is taking too long to ship etc they’ve always made sure I’ve gotten my money back. The issue i’m having is that I straight up cannot use the app at all anymore since the last update it immediately crashes when I try to open it and I’ve tried redownloading it and everything. I know it says they fixed this bug in the update but this actually has caused it to happen to me. Its been going on for a few days so I may just have to move back to depop since I do try to actively sell. Very unfortunate but overall its still a great resell platform..ShatteredPiecesVersion: 7.34

✓ Do Not Recommend Anymore!I used to love this app, have been using for years throughout high school to buy sustainably and cheaper luxury items! Although I have spent hundreds of dollars on the app, my account has been locked. I have contacted curtsy support multiple times… no response! Yay! I finally get one, tells me to provide my cell phone number… I did. Still not unlocked, I had orders to ship and no telling how many people accepted the offers I offered, and money went out of my account without me being able to check! Great app for the products, but customer service is not it!!! If my account is unlocked, I will NOT be giving my business and hard worked dollars to this app. This has been reoccurring and when i provide my number they say there is another account with the same number and i need to get rid of that account… well i can’t because i only have one account and i have tried to login and i can’t delete account much less login. Used to love this app but changed my mind and have told all friends and family do not use this app because you could be banned for something not your fault..GdyjwjsbdbdbVersion: 9.42

✓ Starting to hate the app👍At first when I got the app I ordered quite a few things. The sellers were super sweet and some even included little notes which I loved! Here recently I’ve tried ordering multiple items from different sellers and they just don’t respond or avoid the fact that I’ve bought their item so I have to go through curtsy support to get my refund. I’m starting to get very angry about this because it’s happening to me more and more. 6 out of 16 items I tried buying I did not get strictly bc of the seller. I simply believe a seller shouldn’t post something they are not going to sell. Although it is technically the sellers fault and not Curtsy’s I still believe that some kind of consequence should be given to sellers who do not actually sell the items they are posting to sell, especially after someone has already took the time to pay for the item. Sellers are also not descriptive or honest enough about items. I ordered a sweatshirt from one seller and received it with disgusting armpit sweat stains that was not at all mentioned. I’m weary to even buy items anymore bc of the amount of uncertainty that the sellers on here bring to the app. These problems need to be fixed or I will completely delete the app and find a better one..Johnna🥺Version: 7.16

✓ Loved in the past . . .I LOVED this app in the past, I used it when it first came out. I still use it, but there’s a couple things that disappoint me sometimes. Whenever I try to promote one of my items I am selling, I will do a price drop, (which is one of the things you have to do in order to promote your items). Under my list of items I’m selling, it does not show that it’s being promoted. So another words, I’ve dropped the price of the item I’m selling, and it’s not always promoted. Another thing, the fee to use the app is high (20%) for items you sell that are priced under $15. Really, the fee is 20% for all items sold, but when you’re selling something under $15, along with paying for shipping, you can get very little return. I wish that the fee wasn’t higher for these low-priced items, but I understand this may be unavoidable. So this is not very much of a complaint, as there may be no way around this on the developers’ end. Just putting it out there. Other than these two issues, I really enjoy this app, and the ease of access. The interface is easy to navigate, the shipping kits are really useful to use as a seller, and all in all I’ve had a positive experience with the app, except for the first comment above. I hope this review is helpful to someone..Maddie IzabelVersion: 7.23

✓ Worst selling appHave had horrible experiences with this app , all the other apps are way better , one time I shipped my item and buyer received it I had to reach out to receive my funds because tracking never updated , then second time I received a msg reminder to send my package for deadline I quickly did on Sunday and dropped it off in person at the post office Monday , if you know pre paid labels don’t wait in line I walked in and gave it to the lady in the front desk she took it and placed it in the area they scan prepaid labels and I left the next day I receive a msg from curtsy saying my sold item was canceled . I quickly contacted them telling them I had dropped the item off at the post office in person the previous day which was before the deadline ! They must do better than to just cancel the whole thing without consulting buyer or seller and they should know by now that shipping takes a while to update or appear ! Which other apps do great on doing . So now I’m hoping I at least get my item back . It’s just a hassle I had to print label , pack , & drive all they way to the post office go in drop it off just for it to get canceled automatically by then without asking any of us . Just horrible experiences and it makes no sense !.Nona102Version: 9.14

✓ Good but also very restrictingI normally never leave reviews on apps, unless I feel really passionate about them. I do love this app. I saw move to my clothing on here although I am on other apps. I will say the posting is very user-friendly and very easy to navigate, but they are policies on selling are the most strict policies I’ve ever had to deal with. A lot of mine are hidden because they do not support bundling, they can be strict on using stock, you can’t use collages, so if some of the stock photos are collages of the models, they are taken down, requiring you to have to redo the post. They are very strict on how the item is and how it looks on the picture. I have pictures of boxers that depict show that they are boxers, and they claim they are not accurate pictures of the items, therefore, they are taken down and now I have to redo the post. This is extremely frustrating, as I accurately portray what the articles of clothing are a elaborate description underneath the photo, and I’m always open to messages about any questions. I really think that Curtsy needs to reassess their policies, and some of them are a bit ridiculous and restricting. It almost makes me want to stop using the app, even though it is where I sell most of my stuff. It slow down the whole process, and I have not had any other issues like these on my other apps..Li459032Version: 9.50

✓ Could be improvedThe app isn’t terrible, but there are a few things that already bug me within the first day of downloading it. 1) It doesn’t give me smaller shipping sizes to choose from when I know my garment is lighter than the smallest shipping size they provide 2) I hate having to always manually go back to change the “offer free shipping” option because it keeps automatically offering free shipping. It’s tedious and takes extra time to go back and change it when I’m trying to post multiple clothes at once 3) It keeps cropping and changing the size of my images. And if I have a PhotoGrid of multiple images in one image, the app automatically separates those images and uploads those images separately (I hope that makes sense). I also like to upload my images as a square since it’s more consistent that way. I upload my photos a certain way for a reason and it’s annoying how the app just changes my images without my permission. 4) sometimes I come back to the app and find out the app changed the cover photo of the item I’m selling I swear the app has a mind of its own! 🙄.Ihatethis1234Version: 7.16

✓ Curtsy AppLOVES THIS app! i’ve sold so much and have bought so much. it is such a great way to sell and buy clothes for cheap and still be fashionable. However, the app really lags and fails to work for about thirty minutes straight. sometimes i just like to browse for hours but it freezes and then i have to exit out of the app and go back into it - i would like to add that after making this review i changed my star rate because i was suspended off the app for giving my instagram to a friendly girl who bought my backpack. I’m not sure how this is soliciting off the app LOL... the reason i gave this girl my insta was because my app was constantly lagging and constantly freezing. whenever i am shopping or selling clothes- it freezes and then kicks me out. i constantly have this issue and even made a complaint about it and got no help in the matter or a return email. I tried deleting the app and then reinstalling and it does nothing. i am still suspended from this app for one week & i think it’s ridiculous because it’s over their slow app.... Don’t recommend this app- avoid a headache..AlexisryounggVersion: 4.999

✓ DisappointedI just want to say, I really do love this app- genuinely. I’ve bought some great items, and it’s easy to use. I’ve been using this app for about a year now. My main and biggest complaint by FAR, is unresponsive sellers and curtsy’s disappointing way of handling this issue. You buy an item, they go WEEKS without responding and then poof, your order is cancelled by them. It’s honestly the only reason I am thinking of quitting the app. The problem with this, is that there is NO way to leave a review on a seller unless they have successfully shipped an item to you. They basically just ghost you. So if you have a bad experience trying to get ahold of them or communicating, there is no way for me to write a review on their account, stating that the person is not active enough or is just not a reliable seller. There is no way to hold people accountable to actually communicate with you. So you end up wasting time. It’s super frustrating. Curtsy, please fix this. You are going to lose a LOT of business and customers..SmallheartsVersion: 6.06

✓ It’s okay.I’ve been selling / buying on Curtsy for over a year now and I’m going to be honest about my experience. Compared to other apps, I think there’s better platforms out there. Curtsy is great for influencers and people selling the trendiest and brand new items, but besides that, it’s not great. On your feed there’s recommended items, but every time you log in it’s the same items, over and over again. It makes it really hard to find new items based on what you like. There are categories too you can search, but you can’t filter by size which I think is a huge flaw. I don’t know about you, but I feel like people are different sizes in different brands, and not being able to narrow your search down that way is frustrating. As far as selling, at first it was great! But now I’m getting no views on my items (even with complete 5-star reviews and brand new items from brands like MOTEL ROCKS and Nike). I feel like Curtsy tries to get new users and promotes them (which is great) but then forgets / pushes away older users. I have a few friends who use the app as well and they’ll tell you the same - at first it was great, but now it’s hard to even get your item seen. And the only way to promote your items is to drop the price, which means less profit. So, Curtsy is okay if you’re looking to buy / sell a few items for a week or so, but look for other platforms beyond that..SvnikkiVersion: 9.19

✓ It’s okayLet me start by saying I sell on Poshmark and never have any issues. I’ve bought things before that weren’t as described and Poshmark happily sent me a return label to ship back to the seller for a full refund. My first order on curtsy went excellent, so I had high hopes for ordering again through the app. I ordered two T-shirts recently that I received smelling disgusting. Think about how greasy dirty hair would smell. They were also wet and were smaller than what I already had that was that brand. The description said they were in great condition and were only worn one. For one, the item was an old design and I learned that since the tags are different than the one I already had, so this seller had the item for years. I could tell the items were worn MANY MANY times. One of them felt especially rough like a worn out shirt feels. I could tell it had some pealing starting to take place. They were shorter than the T-shirt I already had. It’s either they were shrank from washing it so many times or the fit was just completely different. The seller said it was true to size, which it wasn’t. I contacted customer service and they weren’t of any good help. I was told I could get a partial refund, which was barely anything. I was told that I should take it to a dry cleaners and have them clean it to remove the smell. That still doesn’t fix the other issues with the tops. Very disappointed. I will just continue to use Poshmark instead. There are just too many kinks to fix..JudgemebgVersion: 4.66

✓ Lots of Scrolling…or None At AllI have four clothing apps, and Curtsy, sadly, is the one I use the least. Their selection of clothes and brands doesn’t seem to be what I wear usually. However, I loved a recent brand sale they had and tried to find some pants in my size. Filtered by the “My Size” button and was discouraged to see only four pants listed in my size and dozens in sizes way too small for me that did not match the filter! Unfiltered the search. Quickly saw five or more pants in my size that had not been shown when it was filtered to my size. Annoying, since I then scrolled through about a hundred listings looking for my size. Have had similar problems when searching and trying to filter before. Makes it very hard to look for anything as a buyer, especially when the other clothing resale apps have great search capabilities. (Side note to curtsy app developers: please line up the listings side by side and/or at least make them all appear the same size in the feed. It is hard to quickly skim so many titles when the titles are never in the same place twice. Thank you!).Bria NicVersion: 7.21

✓ Waste of Time - Very FrustratingI sell on several different sites. Each has its own merits and faults. This one takes the cake for being the most unwelcoming and not seller friendly. First of all the categories you are allowed to list in is limited. They told me this was because they are a small company still - ok understandable but still it’s limiting. Next - they seem to have some weird aversion to certain brands of clothing. Iron fist - you can list an item under that name - can’t put it in the title. They erase it. I think they think it’s naughty or something - uhhhh I’m sorry it’s the name of the brand. Minor thing. But then they just took down my postings for shorts saying they were unsupported. UHHHH - they are shorts!!!! Why??? Is the problem they are too sexy cause they are “booty” shorts? I feel like the ladies running this app are very uptight and picky. Which is fine - but you are not going to be able to compete long term with the other successful apps out there. There are other issues - the suggested price automatically populates and if you accidentally post by that price you are going to have to start all over again as you won’t be able to lower the price to promote even if you fix the price. Anyway - I’m done complaining - it is way not worth the frustration to post on this app for the low number of sales I have had here compared to other apps. I quit. Good bye and good luck! Erasing app now! 😜.LuciaodoyleVersion: 5.050

✓ Love the app but…I love selling my stuff on curtsy! It’s super easy to do. HOWEVER the over priced shipping costs and percentage that curtsy takes out does really lower your cut of what you make from selling an item (I always try to post with free shipping) most of the time the items don’t need that much money to be shipped (I spoke with people at the post office about it a couple times). Also some items that are posted get taken down for odd reasons I had a workout set that I posted and the top was solid green with bottoms that were snake print and they wouldn’t let me post them together because they said they didn’t look like a set when I literally bought them together as a set. Some items also take FOREVER to sell its hard to get traction and the “auto pilot” feature has never worked for me (I’ve tried several times). If your stuff doesn’t sell after a year i wouldn’t waste your time and move them to a different site which I’ve done a lot and that seems to be better. The staff is always really nice and at your fingertips if you need them. And again it’s such a great app but those are just some things to be weary of when you sell on it :).Layla224313Version: 8.04

✓ Beware! Complete Rip OffI list items on Mercari, Poshmark, eBay, vinted, and depop. Have made thousands of dollars doing so. I heard about Curtsy online and was excited to try something new. To he safe with sizing I always order a size up to factor in possible shrinkage/inconsistencies. Worst case it is too big and I relist it. In five years on all apps I have never once asked to return an item. Bought a large and am not kidding when I say it must have been a junior’s/child’s large. Mind you, I wear a size small and have multiple listings of myself on the app in tight form fitting size small items. I tell customer service that I would like to return the item but it is most certainly not “true to size” as stated in her description. Essentially, I was told all my listing photos fitting into items comfortable well under a large did not matter, the fact that I could barely get my arms/head in did not matter, she took a picture of the tag showing it is a large so that is that. Does not matter if it is possible if this knit sweater was extremely shrunken, or a child’s size, or one of those Chinese sizes and are always way off US sizes etc. Whatever the case may be. Tag says Large so it is a large. They tell me to just relist it but there is no point because I dont want some other poor soul being conned into wasting their money on something that says large but isn't a large! I want no business with this app and am deleting all of my listings on it..MissynellyitVersion: 4.91

✓ No protection for sellersI use to love curtsy and even got my mom and best friend selling on the app. However the most recent selling experience I had has made me completely swear off the app. I sold a pair of lululemon leggings to a buyer. My photos included photos of the logo. Buyer receives the leggings. 15 days after receiving their item, they file a claim saying my leggings are fake. Curtsy sides with them. I bought these years ago so I don’t have a receipt to prove authenticity. Curtsy sides with the buyer and tells them can send the item back for refund. Fine, it is a part of reselling and I take it on the chin. TWO AND A HALF MONTHS later, I receive the leggings, covered in hair and lint and throw in a ball into an envelope. When I reach out the customer service, they say that because the item is fake (which it is not), the return time limit does not apply. For all I know, this buyer could’ve worn these leggings for months and months before finally returning them to me. I have never had such an atrocious return experience before and I resell on mercari, poshmark, nuuly, and depop. DO NOT SELL ON HERE. I will be deleting my selling profile..Jjs2341Version: 9

✓ WORST SELLING PLATFORMHorrible customer service and horrible platform. Some random Irrational buyers will attack great 5 star sellers because of their ignorance and write false statements on the review to destroy good sellers business. Curtsy takes all sides for irrational horrible moody buyers who want to put false claims on reviews while keeping the item. Curtsy just suspended my account unfairly with false claims that I harassed customer when I was trying to help her request a return. This is the type of platform that will never grow. Poshmark and Mercari is professional and doesn’t work on emotions and siding with ignorance. I had all 5 star reviews and with this one ignorant moody irrational seller that attacks seller obviously, curtsy decides to side with them and let your business close down. Disgustingly immoral and unjust in the curtsy world. These uneducated buyers that can’t even read or understand the listing correctly attacks sellers for their ignorance and curtsy will always side with them and close down your shop. Beyond ridiculous. Curtsy needs to be educated on how to run a business. 37 years selling on many platforms, curtsy wins gold medal and trophy for the worst customer service and selling platform..DawnluvVersion: 7.48

✓ This app is terribleUpdate: they’ve found even more ways to mess up the app. They now change all your listing information after you list the item. They change the package weight you select and try to force you to offer free shipping by selecting that option no matter how many times you deselect it. It’s the worst out of all the reselling platforms. They regularly delete and change the order of your pictures, change your titles, and reject listings for strange reasons. Too similar to another product you’ve listed? Rejected. Men’s clothing? Rejected..even though there are already thousands of men’s items listed on the platform. The app itself is full of glitches. You can’t search your listings properly. Information about the few sales you’ll make is hard to find because the app isn’t easy to navigate. You’ll only get some of the notifications you need no matter what notifications settings you enable. The strangest glitch that has been happening on and off for months is that music or podcasts playing on your phone will pause as soon as you open the app..P!reviewsVersion: 9.27

✓ I want to love this app 😭I really want to love this app but I’ve had bad luck. The first time I made a purchase I waited about a week to receive a shipping notice but I never did. I messaged the seller with no response for a couple days. Finally, I contacted costumer service which was extremely helpful. I waited a couple more days as it was an item I really wanted but still no response. Customer service helped me cancel my item. Okay, so, my first time wasn’t so great but it wasn’t the app itself, in this case it was the seller. BUT then I noticed my money had not been refunded and I’m still waiting on that. 🙃 Next I ordered 2 pairs of shorts from the same seller. She was great and literally shipped them as fast as possible. I received them within a week. I opened them and the size I ordered was correct... EXCEPT it was a child’s size. I went back to check if this was my error, but no, it was not. The seller listed them as an adult size when they clearly were not. I again reached out to customer service to see if there is anything I can do but have yet to respond two days later. I LOVE the idea behind the app but I don’t know if I want to keep trying with this luck..BmelteVersion: 5.07

✓ EhhhhI’ve been selling on resale apps for about two years curtsy is definitely my slowest one , but that’s not really my issue with the app . 1st off the fee is ridiculous for the service you get they say they have great customer service and you can even “ text them “ I’ve had many issue and texted them and they never were resolved which is frustrating especially since there fee is so high I feel like you have to price your items higher just so you can actually get the amount you want for your item . They should really reconsider reducing there fee , also other apps when buying an item the have a certain time from to ship item I have bought along with selling but I have only successfully received two items out of 6 I tried to buy the seller never shipped and no update from Curtsy and a seller I expect the same service I provide as a seller and a buyer as well , also there rating system isn’t the best this app has a lot of potential but a lot of improvements need to be made but overall the app is very nice and clean just needs small changes that could make this great.TanialovesfrysVersion: 4.87

Curtsy — Thrifting, Delivered works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Curtsy — Thrifting, Delivered.