Facility Issue Reporting Negative Reviews

Facility Issue Reporting App Complaints & User Negative Comments 2024

Facility Issue Reporting app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Facility Issue Reporting? Can you share your negative thoughts about facility issue reporting?

Facility Issue Reporting for Negative User Reviews

✓ Unable to Log InMy credentials are correct yet I’m sent through an endless loop of User Name and Password screens. I have deleted the app. Reinstalled the app. Nothing works..DessertDivaVersion: 2.3.7

✓ Mechanic FeedbackFeedback received from mechanics is that they are so busy at the job and traveling between jobs, that sitting down in front a computer to mark the order completed and provide details is the hardest thing to find time to do. If they could mark the job completed in the app and provide additional details if necessary it would greatly enhance the experience for everyone..BdunxVersion: 1.0.1

✓ NostalgiaPlease, please bring back the days when local FM contacted local contractors to get work done. This has been an absolute nightmare.BauerkgVersion: 2.3.2

✓ Does not allow me to submit ticketsIt is requiring an Issue Type field but there are no values populated to select. Therefore, I cannot create a ticket..Jki2013Version: 1.0.1

✓ Only the chosen can give feedback.Good to know only those with certain callings can give feedback on our buildings. Our Stake won’t fix anything!.Pcmadsen82Version: 2.7.7

✓ Incident ReportI would like to report a Facility incident. Your app doesn’t work. I have the latest version and it immediately glitches out when I attempt to open it. Used to be a good app.AjstobbeVersion: 2.6.0

✓ Please finish appWe need a way to report back what we found and did to remedy the problem OR what will be required to fix it right. Then, we need to be able to close them out - ALL within the app. As it is now, the admins have to retype the WO into a report which they then have to send to us who fix things, we in turn, must do the work or tell them why not, then we have to retype AGAIN the info and report that it can be closed, then the admins have to retype & close each order. MANY man/woman hours wasted! PLEASE help this tool save us time, so we can all do more work and make our bldgs. more beautiful and functional. Thanks. CSM in Lovell.MnJPSVersion: 2.0.0

✓ CrashesWhen it works it’s a great reporting tool but at the moment it will not open at all on iPhone XR with latest IOS.Dm42xVersion: 2.1.2

✓ No means to submit requests in appI have an iPhone on iOS 16.5.1. I have deleted and reloaded the app. I have logged out and back in again. The app does not allow me, a leader in the ward, to submit a request through the app. There is no “+” button on the screen..Wemt007Version: 2.7.0

✓ Not fit for purposeSimply it does not work.SylldsVersion: 2.3.6

✓ Helpful app could be improvedThe top button DONE has different functions depending on what screen you are on. Would be better to have a SUBMIT button that is separate..Hlncrewl1Version: 2.7.1

✓ Junk - can't sign inAfter entering the correct credentials it always brings back the login screen..Truk Meister ;-)Version: 2.3.7

✓ Login stopped working.I need to report several issues but the app won’t take my login. My login works for other apps (tools, library) and browser. But it won’t work for this app very frustrating..ImtiredofguessingnewnamesVersion: 2.3.7

✓ Can't stay signed inI'd like to report an issue with the Facility Issue Reporting app. The app signs me out immediately after signing in. Even after uninstalling and reinstalling the app..CelestialiusVersion: 2.3.7

✓ BugTapping “Issue Type” brings up an empty list to select from followed quickly by a complete crash. I would have reported this directly, but the app gives no way to do that..Okie125849474885Version: 1.0.1

✓ Doesn’t work.Can’t login. Doesn’t work. It would have been nice to communicate issues..Csbeck76Version: 2.3.7

✓ Please fix this app ASAP!!!!!!!!!!!Hi Church software/app dept. What do we need to do to get this fixed. Our building is falling apart, and we have no way to report it. Keep getting “couldn’t reach the server error.” I have tried on and off Wi-Fi, restarting the app, and even uninstalling and reinstalling. Our tools need to be better than this..PlsHlpMeVersion: 2.3.4

✓ New Map View BuggyThe new map view looks good but it doesn’t show the closest location. I’m standing in a building and it shows the buildings a mile away. Nor can I see recently selected buildings..Herr RogersVersion: 2.7.0

✓ Unable to submit issueThe facility selection feature is unable to find any facilities for me to select, neither by using my location, nor by text search. As facility is a required field, I cannot submit my issue. Then I tried to use the “contact us” option from settings, but a message informed me that the “contact us” feature is not functional. As I am completely unable to submit an issue, this App is of no use..UsefulKnotsVersion: 2.3.3

✓ Sr. MechanicWould be nice if the app would allow me to input the work I had complete - save a lot of time Thx Scott.Scott TidmarshVersion: 1.0

✓ Lds firIt keeps freezing up when you try to turn back the pages..Yeti1953Version: 1.0.1

✓ Useless — No Access!I have been Ward Building Cleaning Coordinator and Stake Technology Specialist, but have had no access to the FM Group to get things fixed. It is maddening — even more so because Church app developers do not respond to input, feedback, concerns, problems, and pleas for app fixes..Ann's Husband, GlenVersion: 2.7.2

✓ Looks good but doesn’t workIt’s worse than the tools app loading/syncing. It can’t even generate addresses to report the problems in the first place. It would be really good if it worked..Noscrubs231Version: 2.3.3

✓ Not workingApp just loops the login screen.Wrangler7285Version: 2.3.7

✓ Mobile app not the sameI used to get to see what the web site had on the desktop and laptop on my smartphone, and now I don’t for my stake center. All I get now is what I have submitted for my building and nothing else. They have the settings for priority, reporter, building, etc with all set to “ALL” and nothing happens. If I could rate a 0 I would. I even updated to the 2.0.9 as requested and still no go. Says compatible with iPhone, not working. I am the Ward Building Representative for my Ward. Mine is an assignment and not a calling..Kitty slickVersion: 2.0.10

✓ Pretty GoodDoes what it intends (allows someone to submit and track an issue). Would be better if you could search for issues or filter the list of closed issues on the list..BrigertschVersion: 1.0.1

✓ Can’t Reach the ServerWhen I was thinking about the issue at my ward’s meetinghouse that needs to be addressed, I was also thinking about how much I need another app on my phone. Then lo and behold, instead of a Web page where I can report the issue, I have to download an app! How fortuitous for me. The only problem is, the app has told me thrice that it can’t reach the server and to check my Internet connection. Well, I downloaded the app from the internet without any problems. I can connect to The Church Web site without any problems. I can do anything else on the internet that I normally do, so I’m assuming that my internet connection must be okay. So many Church-related things are sub-par, when we should be of the very highest quality. We’re 21 years into the 21st century, and of all of the three or four dozen apps that are on my phone, it’s the Church ones that sometimes or usually or always malfunction..VegasDJ82Version: 2.3.0

✓ Crashes on iPhoneI have an iPhone XS Max, Using the latest iOS 14.x. For the last couple of months whenever I try to open the app it crashes and immediately closes.F HD sjvftkVersion: 2.3.0

✓ Password problemsThere are some password problems as it doesn't sync with the lds passwords or even allow for a password reset. Good app in concept and could be a fantastic tool if integrated into other lds account functions..Linked_out2Version: 1.0.1

✓ Issues adding pictures now!!!!!Had to add photo 8 times to get it to show up to submit issue to be reported. Not good😥.RayfinnVersion: 2.1.1

✓ Serious bugs since recent updateEverything is broken since the last update. Facilities are HARDER to find, and every time I have to make a selection such as facility location or type of issue or add a photo, all my previously entered data disappears and it won’t let me type it in again. I can’t find a way to reach out to the app developer; it just takes me to the Church website. I’ve tried 10 times to input a single repair issue and can’t complete it because what I’ve already entered disappears in the middle. Please fix the app!.Krafting kellyVersion: 2.7.2

✓ Glitchy and unusableEvery time I try to input text for a description it issue it randomly erases the text so I can never input an issue since what I type disappears. Using an iPhone 7..Elder's Pres.Version: 2.6.0

✓ 23-Apr-20 - inputs from regular members?Being an “unauthorized user” (not a bishop or quorum president), I can’t rate the functionality of the app. I do wish there was an option such that regular members can notify somebody - anybody - on building maintenance issues that they might notice. I became aware of this app when at our local chapel, the wheelchair access door was inoperative. Both bishop and elder’s quorum president said to use this app to report it. When I downloaded the app, the first thing I discovered was that I am an “unauthorized user.” I understand there would be a need to avoid duplicate (and possibly fake) inputs into the system. But perhaps an option where a regular member could flag something and the app would notify a bishop or quorum president. Just trying to help watch out for our buildings..Cheapskate01Version: 2.2.0

✓ Love that’s this app exists, but no longer worksAfter the update, I can no longer report issues. No matter what I put under the “Location of Issue I’m Building,” I get a “Facility is Required” error message, so I can’t submit anything..Ean2891Version: 2.0.3

✓ Will not run on church internetThat is a critical issue that should be resolved.Bro. JVersion: 2.3.3

✓ Login loopThe app keeps asking for user to login. Once the correct credentials are entered. It goes to the home page, but then immediately pops up the login screen. So essentially it cannot be used. This on an iPhone XS running iOS16. All other apps accept the same stored user credentials, so what’s going on with this app?.TwoforthemoneyVersion: 2.3.7

✓ Access DeniedJust the President, not the presidency. Makes no sense. This just adds more of a paper trail. Let the whole presidency of the Elders Quorum and Relef Society and the Primary. Just a thought. Even the Emergency Preparedness Specialist..Waterboy258Version: 2.7.2

✓ Works when it works but forget Sunday’sLack of bandwidth? It freezes up on Sunday’s along with the church website. Frustrating..LinkikayVersion: 2.7.1

✓ Not workingWhen I try to report an issue, it says “ERROR: program is required” and will not submit. I have filled all fields..PotchergirlVersion: 2.7.7

✓ App bugI am unable to use this app. Every time I try to use it, it says “couldn’t reach server”. I downloaded it on three other people’s phones in three different locations and we all got the same message. Great app idea , poor execution..LacieNC14Version: 2.3.3

✓ Couldn’t reach ServerEndless error message: Couldn’t reach Server. Please check your Internet connection and try again. The support link in the IOS App Store just goes to the main web site for the church. In other words, no support. How am I supposed to report broken stuff at my building? I’m one of my Ward Physical Facility Representatives. Help?.Nayrnayr7628Version: 2.3.6

✓ Emergency?I see no field on my iPhone app where I can state the priority. Should be able to say emergency/important/low priority. Also it does not appear to have a way for our FM group to contact me back directly to discuss. An item which my stake president asked us to perform was simply canceled with no contact or explanation..HartaceVersion: 2.0.11

✓ LoginHiya, I can not log into this app with my church login. I am the cleaning facilitator for my ward and need this app.WynnifredVersion: 2.3.8

✓ Has bugsI can’t view issues of other facilities as I could before..Xianlong MacauVersion: 2.0.1

✓ Rubbish appThis app simply doesn’t work. It is filled with bugs and needs a massive overhaul. I’m on iOS and this app has never worked for me. Even with deleting and reinstalling the app. Sad that this app has been even published before testing and QA was done. What a waste of my time. Please fix this so I can submit facilities issues..Stephen GodfreyVersion: 2.3.6

✓ Can’t even loginI know my Lds account info and I can login with it on the church site. Yet for some reason this app won’t let me login therefore I can’t even use it..KalionVersion: 2.3.7

✓ No response to requestsNo response from requests submitted. When clicking the email /contact us is says I need to install an email app of which I have 3 installed. So I cannot even contact support to get a status update..Bobdoe2Version: 2.3.3

✓ Issues Don’t Get SubmittedI submit issues as the Stake PFR. They show a status of “Mine,” and are waiting for me to reopen the issue and “Submit Issue.” The issue does not move on to the FM Group for action..Skiscott50Version: 2.0.11

✓ Access DeniedI understand having the President and heads of organizations able to enter information. What about the presidency members as well. It will now take several emails or text or some other form of communication to get this information entered into this app. Just a thought IT Department..WTR man 34Version: 2.7.1

Facility Issue Reporting works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Facility Issue Reporting.