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Member Tools App Complaints & User Negative Comments 2024
Member Tools app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using Member Tools? Can you share your negative thoughts about member tools?
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Member Tools for Negative User Reviews
✓ I have Faith this app will eventually improve.“Sign in or sync now” a phrase that instantly scares the spirit away.. and it is shown every time I attempt to use this app. When the “sync now” feature actually works, (hasn’t for several weeks for me) you are left waiting while the app establishes a dial up connection to get the most recent data. Suggestions: 1) get rid of the “sign out or sync now” button.. I wouldn’t have downloaded the app if I didn’t want it to sync.. 2) it would be awesome to be able to pay tithes/offerings via the app. Just a thought. P.s. The Gospel of Jesus Christ is true.. stay blessed..Version: 4.7.1
✓ A useful tool when it works!I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync..Version: 4.2.0
✓ App no longer works for older devicesAccording to church app support, this app no longer works per new Apple protocols unless you have iOS 11 and higher. Nothing can be done. Older iOS will no longer work. They church app support suggestion is to do the online internet search to find the info needed. I can't update my OS because will lose access to 9 apps I paid for that no longer exists that I use weekly if not daily. Wish I had known about losing member tool access with the latest syn before hand. Would have saved important member contact info into contact app before hand. Just wanted to warn others that you may lose the app if you do the next syn, and sooner or later, all will have to syn. Older devices are being left behind as the church moves forward..Version: 3.5.3
✓ Doesn’t workDisappointing but it’s impossible to log in through this app with the details you use through other lds websites. Hopefully they will fix soon - but it has been broken for some time..Version: 3.6.4
✓ Update/SyncWill not update or sync.Version: 4.1.1
✓ Won’t update/syncI couldn’t get it to sync on Sunday so I did some troubleshooting with no success. have tried uninstalling and restarting the phone and then installing again but can’t get past the first 1/4 of the download before it asks me to sign in again. . . Like it’s timing out. I have screen shots in case you want more details..Version: 4.1.1
✓ LDS ToolsUseful app....BUT I can’t get my password resent to me online anymore! I have deleted this app until this issue can be resolved.Version: 3.5.3
✓ ToolsI can’t get it to open after syncing! (And a new update!).Version: 3.6.4
✓ Directory not showingApp works great on my iPhone but not on my iPad. When I tap on directory it is totally blank. It also keeps asking to sign in and then acknowledge the changes. I sent feedback through the app and I hope someone gets back to me. I can access everything else. Manual update takes too long. The app was upgraded on November 1..Version: 4.10.0
✓ TerribleThis app stinks. It will not update even though it asks me to and even after I have agreed to SEVERAL times. Don’t tell me it’s a network issue. I have tried using 5G and WiFi at home and at church and in just about every other place I frequent. Don’t tell me it’s a device issue. I have a new phone now and it’s the same problem from the last phone to the new one. Don’t tell me that I have to update my device because I have done that too. Don’t tell me that I should uninstall and reinstall because that doesn’t work either. It’s nice to have this information all online. It’d be good if it was reliable..Version: 4.10.2
✓ Rarely WorksThe app is great when it works. Sadly, it usually doesn’t work..Version: 4.8.1
✓ Stopped working on my iPadI used to use it all the time for my callings, but recently it forced me to sign out and won’t let me sign back in. All it does is spin and say service unavailable try again later..Version: 4.7.1
✓ Doesn’t sign inWon’t let me sign in..Version: 3.2.1
✓ So needed, yet…Fraught with so many little problems I may become Hindu. - Forced updates (even when you’ve supposedly selected the manual update option), so you can’t even access the program to do anything while the update struggles with the overtaxed servers in Salt Lake. - Did you login? How about logging in again? Oh, you’d like to see the ward directory? Let’s login again just to make sure. You’d like the face recognition option like all your other apps? Sure. Tomorrow we’ll have you type it again… then it will lockup on the update. Then ask you to login again. Wash, rinse, repeat. - Need to send a text to your district? Best wishes. After you login for the fourth time, and wait for the update, it will display the message window on top of a line of names. If you choose to start typing it will become an indecipherable collage of names and text. Try to edit and you’ll select names, or a bit of the message. I found if I swipe up the app two times it will eventually display the information correctly, but you have to type in three lines of text first for it to change. I should say retype three lines of text. After that it will kick in the update. Such a needed app, yet so frustratingly incapable of doing what it needs to do..Version: 4.3.1
✓ Doesn't workDownloaded fine and worked once but now crashes every time.Version: 0
✓ Can’t Sign inIt won’t let me sign in at all!!.Version: 4.2.0
✓ Great resource, could be betterThe LDS Tools app has been a great help in keeping in touch with church members and organizations in the stake. A couple of points need to be worked on to improve it: - Calendar format is awkward, all-day events are incorrectly listed as starting on the previous day. - Some members have withdrawn their contact details from the membership list due to concerns about people losing their iPod/iPhone with the app installed, and then having their contact details in unknown hands. Some form of security would be appreciated..Version: 1.3.0
✓ App not workingThis app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you..Version: 3.3.1
✓ Used to be helpfulUnusable....enter login details then it wants to update then have to login again....and the cycle continues..Version: 4.0.0
✓ Can’t sign in.On the latest update - sign in button appears broken. Impossible to log in..Version: 3.5.3
✓ New HomeScreen Layout is HorrendousI’ve appreciated the development of this app over the years. It has become very helpful. The latest release has a horrendous UI and the new homescreen is reminiscent of a windows desktop cluttered with all of a user’s files and shortcuts. There are way too many tile shortcuts and no ability to delete the unwanted ones. Some tiles link to information in other apps. I don’t go the Tools app for handbook information or information related to my calling. Clean it up. I would make fewer tile that had broader categories that opened a screen with related information. Less is more in my opinion and the homescreen is also less functional because I can’t even read the words on some of the tiles. I appreciate the long development hours behind this app and appreciate all the effort there. I also understand the value in honest feedback in the developer process. I would prefer the look of the previous version with improved sync functionality. Keep developing this app and know that what you’re doing is helpful..Version: 5.0
✓ Keeps freezingAs soon as I open it and login, the app freezes after the first tap. Keeps happening over and over..Version: 4.9.1
✓ Bad buggy appNever allows me to login..Version: 3.6.4
✓ I guess it’s not just me...Like for many reviewers, the app stopped being able to sync for me, no matter what I try, or how many times I reinstall it. Hope the developers are able to see these comments and resolve the issue, because I use the app all the time when it works. : ).Version: 4.1.1
✓ Can’t accessThis app used work work well. Now, every time I try to go into it, it rejects my password. I have to change it every time, and even then, it won’t always let me in..Version: 4.8.0
✓ Rediculous! This doesn't even deserve a 1-StarWon't Sign me in and sync.It's got to be the buggiest App I have used. real pain! Also, for non-leadership, would be nice if we could sort the Ward list by address..Version: 4.1.0
✓ Good effort but needs workThe ward directory is a good feature, use it very often in my calling. Every time I try to use the Missionary tab though, the app crashes immediately. This app has a ton of bugs and hangs up often. It sometimes won’t download new updates data and consistently crashes in certain menus..Version: 4.6.1
✓ CalendarI have found this App very useful. Moving into a new ward allowed this ancient fossil was more able to check the ward positions against the face and more easily identify the correct person/calling. This a great app. I would like a different format for a Calendar though, perhaps some colour options would be a decided advantage for those of us who priorities colour in our learning processes.Version: 1.3.0
✓ Calendar data went missing :(Latest update has a bug, all calendar info has been dropped and now displays a blank screen. Reinstalled app, same issue..Version: 4.6.0
✓ Lds tools login issuesI am having trouble logging in. It has never happened before. It automatically logged out and said services not available..Version: 4.3.1
✓ Just get worse and worseConsidering that the Church no longer hands out paper copies and ward info, you'd think that they would spend top quality dollar on this application. It is the worst. Over that last 5 years, updating, syncing etc... never works. I always have to either remove the app or just wait months and try again. It's a good thing I'm not in a position of leadership that requires constant reference to the ward or stake info....Version: 4.3.1
✓ Like malware for your soulCan’t update/sync/loggin/logout/look up anything for the past 2-3years. This app is trash and the team hired to make and maintain it needs to be let go cause they are incompetent. And if I need anything I just get someone to print it out for me. Even if it’s a whole book since their other apps work just as brilliantly as this one. Never met a single person who thought this app or any other the church has made was worth using..Version: 4.7.1
✓ Can not login on iPhoneHave not been able to login in at all.Version: 4.5.1
✓ Crashes a lotThe principle is great and would like to use it to help with my calling. However it crashes far to frequently to allow people to do that.Version: 2.1.3
✓ GlitchyI would love for the user experience to be smoother. I take attendance for Primary. Sometimes the attendance function shows up and sometimes it doesn’t. Most times I have to login through the browser to complete the task. Please fix. Thank you!.Version: 4.8.1
✓ So frustratingI’m locked out of this app because it constantly tells me the church website is down for maintenance when I try to sync. That is completely untrue as I am able to log in to the church site easily every time. So it’s stuck on the opening sync screen, telling me it can’t sync. I have a new phone as of one year ago & I'm running a current iOS. I’ve deleted & reinstalled the app with no improvement. Since we no longer receive paper ward or stake directories, what are we supposed to do to reach other members when this app doesn’t work? This app is an important tool for members. It’s baffling to me that the developers still haven’t fixed it. It could be great but unfortunately it’s completely unusable. Please fix it!.Version: 3.6.3
✓ UpdateBarely any contact info for the ward members. Cant find a phonenumber from another member. Only very few members info visible? Why?.Version: 4.3.1
✓ Needs fixing immediately**UPDATE** This is the 2nd review I am sending in. Still having issues with syncing. Please take some time to fix this issue! I would like the benefit of being able to access ward information from my phone in order to fulfill my church calling. I haven’t really had any issues with this app in the past, but lately it has consistently been having issues with not being able to sync manually or automatically. Would really appreciate it if this app could have a major fix through, I use this app for my church calling constantly and it’s frustrating that the app isn’t working on my phone..Version: 4.1.0
✓ Really bad updateHalf information, loss of information, only certain letters of the alphabet you can access. Don’t update this last one messed everything up..Version: 4.3.1
✓ Not working on iPhoneThis app is not working on my Apple devices at the moment place let me know if anyone else is having issues.Version: 3.5.2
✓ Good app, poor ease of useThis app is very useful once you get in! Every time I need to use it, to look up a phone number, address, etc. it wants to sync ( i.e., even if I just used it 30 min. earlier!). The sync can be quick, however, it will kick me out & make me re-enter my user name & password! Really annoying! I saved my face recognition & it rarely uses it. This happens when I can’t remember my password, it’s at home, so then I’m locked out while at church, etc. Yesterday I was in our boat with the young women’s group when it stalled. We needed to call for help to the members onshore, & this app synced & locked me out once again! Ugh! Please fix this poor app!.Version: 4.6.1
✓ CrashesMy iPhone 6plus crashes every time I click on "missionary".Version: 2.4.1
✓ Worst appThis has got to be one of the worst apps I am forced to use for church. My app “updates” but never actually updates the information. The most recent update is the worst. Don’t put the men first. List family in alphabetical order not “head of household”. It’s so unbelievably offensive and backwards to do this - especially in households when the male is not active. Then more so when the mother is divorced and takes her maiden name back and is still listed under the married name (the name her children still have). Do better..Version: 4.9.1
✓ Can’t signHi, I have used this for many years as a leader but I can’t sign in recently. It says the service is unavailable. Please fix it. Thank you..Version: 4.10.0
✓ Save failedI have tried to remove my photo as well as add a new phone number. Every time I trey I get a message that says “save failed.” I find this very frustrating, especially since this has been going on for more than 6 months. Horrible app!.Version: 3.6.4
✓ Keeps crashingWho can fix the bugs? It freezes when I open the app. Turning on and off the phone to reset it doesn’t help. There must be something they can do on their end to fix the crashing issues. It’s not just me, my friends also have problems with it..Version: 4.6.1
✓ Tap to SyncI’m still stuck in my family ward from 2 years ago because the sync function doesn’t work. With all the $ our church has getting a new app shouldn’t be a problem.Version: 4.8.1
✓ ToolsThis is an app that mostly benefits those with callings in church organizations. Want a better tool where you can message with participating members? Download the Gospel Living app. You can message members, make goals, find inspiration, etc… the only downside to it is the fact that many ward members haven’t downloaded it yet. I don’t know if it’s because they don’t know about it or what but our ward members, other than those with callings, haven’t made use of it. It’s a shame. Otherwise, this tools app is handy, but definitely is a work in progress. Hope they figure out the glitches..Version: 4.4.1
✓ Can’t sign inAfter update it won’t sign in..Version: 3.5.3
✓ Used to be a great app, but has gone downhillThis app used to be great, but the last couple of years its definitely been going downhill. At this point almost everything I try do do on it takes forever. Anything I select takes almost a full minute before it responds. Separately, I still don’t get the issue with needing to “sync” the app regularly. Not a single one of my other apps need to be “synced” regularly to work. If I access this data on my computer, the website doesn’t expect me to sync anything to my computer regularly, so what’s the need for the app to be fully synced? Don’t get it… Third, I’ve been wondering about this for years, but why can we no longer see the birthdays for those we minister to? I guess we don’t “need” the parents ages, but I think we should need the kids ages so we know when they have upcoming ordinances to prepare for. I guess all of this is because we’re supposed to be excellent ministers and ask them for all this info regularly huh?🤔 We used to get all this info on the little slips of paper we used to get at church. Maybe we should go back to that? Prior Review and Rating: Great and getting better! ⭐️⭐️⭐️⭐️⭐️ One of my more used apps..Version: 4.10.2
✓ Stopped workingAround the beginning of 2020 the app stopped working. Occasionally I will be able to use it briefly before it starts “updating,” & seizes up. I’ve done everything—restarting the app, deleting & reinstalling the app, & even deleting it from settings. Nothing works. Since I have a leadership position this is really inconvenient. It seems to me like the church’s tech was great until the end of 2019. Then it was like they were too ambitious & trying to change everything at once. Websites & content that I used before couldn’t be found, apps (including Tools) weren't navigable & crashed, & I’ve even been disappointed with the Gospel Living app. It hasn’t delivered on promises. Perhaps covid has complicated everything? Maybe my 6S+ is too old to smoothly install the updates? I’m not sure. 😟.Version: 4.1.1
✓ Needs checkingThis app was really good until I updated the app I have a iPad 1 so maybe it is a compatibility issue with older machines But it freezes dose not return data form the site when trying to update the info on the app..Version: 2.0.1
✓ Fix bugsThe app is nice to have when it works. The syncing is the biggest problem at the moment. It never completes the sync so it asks every time I open the app. Sometimes I can work around it and sometimes I can’t. Please do some debugging..Version: 4.8.1
✓ Does not work on my iPhone 13 Pro MaxI have installed and uninstalled the app more times than I can count and it kinda launches and then has a partial screen where absolutely nothing works and then I just get frustrated and uninstall it hoping the next install will be different. Please brethren, take note of how many people are complaining and fix it properly once and for all. As for me and my house this tool is not in my tool box☹️.Version: 4.10.2
✓ Account Locked OutIf you don’t sync the app in time, it will lock out your account.. it will tell you that even your correct information is wrong, and then if you try to change password it will tell you that even word##word##specialcharacter is somehow an easy password and refuse to let You change it..Version: 4.6.1
✓ True churches don’t have broken appsYou know what your problem is? You only hire contract employees! So you end up losing talent. You only hire contract because you don’t want to pay for someone’s healthcare. Know where my faith shakes??? It’s how you run the church software and garments. You treat people like a sweat shop paying them minimal to do work. Garment quality has gone down. My mom worked there and you made a environment saturated with negativity. Then you only hire contractors, families suffer because you get rid of them when their time is up. Disgusting practices! You should all be ashamed proclaiming Jesus Christ and treating others like garbage!.Version: 4.10.2
✓ Consistent issuesConsistent crashing. Syncs do not work. Signing in fails and so a reset of the password is requires. Resetting the password takes 12 hours to register. Tried to contact support and needed to sign in to contact them, which obviously isn’t possible because of the need to rest the password. The workflow isn’t working, there are often failures in buttons, a request to sync. I am often stuck in “update” or “sync” mode. Nothing is improving. And as I have moved I still cannot get in (1 month later) to find a ward and times. Additionally, there should be an option for me, as a user and member, to request my records to be moved - and it should be automated. I shouldn’t have to find a local priesthood leader, which I cannot identify because I can’t find a ward because the app doesn’t work, to get my records moved. It’s record movement, not furniture moving. This really should work better..Version: 4.6.0
✓ Not updating the informationHello, I’ve been using the tool for a while. Recently the tool wouldn’t update the information, now I can’t login in my account..Version: 4.2.0
✓ Suddenly Unable to SyncLike several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes..Version: 3.6.1
✓ MUST we sync EVERY TIME???Every single time I open the app, I have to deal with a pop-up, saying: You must update/sync info by (date, some weeks from now).. Options: "Sync now," or "Sign out." WHY don't we get an option of, "Later," ??? In that moment, I'm on a course to complete a task. Please just allow me to find the info, contact the person, and move on.. PLEASE just set up a "Later" button, or "Remind me next time"? Instead of boxing me into a corner, with only two options.. BOTH of which mean, "You'll have to wait, before you can get your desired information." Grrr!.Version: 4.6.0
✓ Not working stillHi been waiting ages for update because it would always crash. Now it doesn't crash but now ward directory and other tools not coming up. Oh man!!.Version: 2.1.0
✓ Sometimes it works, sometime notTIRED of having to actually delete the app every time I want to sync. Across multiple of my devices, then there’s the older folks in the ward who think they’re doing something wrong because it give them the message about syncing or you’ll get logged out, but then says it can’t sync and eventually becomes worthless. Amazing that deleting and re-installing IMMEDIATELY allows syncing again (for a while). It’s like working on Windows (except I don’t have to reinstall iOS). When it works, it’s a great time saver compared to the church website (which is non-standards compliant and fails all over the leader tools section if you don’t use Chrome — but doesn’t tell you that: just seems like it doesn’t work). Anyway. Good idea, but something fundamentally wrong with this app..Version: 4.6.0
✓ Lots of issuesAs great as a tool this can be. In the last few months we are mid September now, every second time I try to access this app there are issues and it’s down. Very disappointing.Version: 4.1.0
✓ Great app! At least, when it works.This app is a handy little thing to use and it’s awesome! Well, when it works, at least. It worked for the first little while, and it was nice to be able to find phone numbers so I can contact ward members. It’s a great way to see who to contact to get information on activities, meetings, etc. It’s a great app, but recently it hasn’t been working. It stopped working a few months ago. It randomly signed me out of my account and whenever I open the app, it brings me to the login screen. The problem with this is it won’t let me tap on anything, it won’t let me type in anything, no matter what I do it stays frozen in place. I have the app fully updated, including the most recent update from Feb. 3rd, but yet, it still does the same thing. I know other people such as my brother who are having the same problem. Please fix this! It’s not just a bug, it’s a major problem. I can’t even use the app or do anything with it except look at the pretty cover (which by the way is a beautiful color). Please, please, please fix this! Otherwise it’s an awesome app. It comes in handy to have. Nice job, with the exception of that problem, but otherwise it’s great 👍🏻.Version: 4.3.0
✓ Test before releasing an update?Meeting house locator doesn’t work anymore. Turned off auto updates, and still get the pop ups every time I open the app. Have been trying to manually update for 6 months and it still doesn’t work. None of this was broken before. … please tell you developers to google version control. Or ask any 1st year software development student..Version: 4.8.1
✓ Will Not UpdateTried to update. Told update service unavailable. Tried to reinstall, screen fleezes on More screen. Works fine on iphone, not on ipad.Version: 4.6.1
✓ Won’t syncRecently it won’t sync. I am unable to find member or look at the calendar..Version: 4.1.1
✓ Too many problemsThere are so many good things about this app. It is very useful to help reach out to people and also to help fulfill your callings. However, none of this matters when the app crashes. This app crashes way too frequently. I have been dealing with an issue for months with my personal info being set to private. I have tried changing the setting so other members can see my contact info with no luck. When I go to edit my personal profile the app either crashes, or doesn’t update my personal info after I change it. I still use the app regularly, but it’s kind of like riding a bike with flat tires..Version: 4.5.0
✓ App isnt great, church is a cult alsoMassive bugs and church is a cult 1 star.Version: 4.6.1
✓ Doesn’t workHaven’t been able to use this app since the last update. Endless updating the data base. Can’t get off that page. Just alternates between the sign in page and the update page. Makes it hard to do my calling without this app. I guess I have to go old school!! Giving up. :(.Version: 4.1.1
✓ Hasn’t worked in monthsI removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS..Version: 4.1.1
✓ Hamstrung by an inability to update informationThe app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date. Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score..Version: 4.3.1
✓ Not working? Please help!!!I type in my user name and password and it prompts me “sign-in fail” but all my information is correct..? We have called to confirm my password also. When it worked it was awesome with helping me as exclusive ward secretary. Please help me as I rely on this app a lot and when I click on “contact us” it prompts “CannontSendMailMsg”. Please help.Version: 3.3.1
✓ Church appsLike most of the Church apps out there, Tools is extremely helpful. However, also like the other Church apps, it is extremely buggy. It frequently crashes or fails to load. The only fix is to delete it from my iPhone and install it again (or again and again).Version: 4.1.1
✓ Authentication inconsistencies between app and webI recently changed my password on the website to one generated by Apple keychain. The password works fine on the web. However, at the same time the app member tools started having problems and I could not login again to the tools app on iPhone. Weeks went by and I could not login to tools app but I could login to the website. The tools app kept saying incorrect password. But it wasn’t. It donned on me that all my problems started when I set my password to one generated by apple. So, I changed my password to one shorter and without special chars. Now I can login to both tools and web. Please, fix the app so that it accepts the password provided and does not alter it. Seems what’s allowed on the web differs from what the app can use. These must be in sync to avoid problems like this. Leaving this 1 star review hoping someone there sees this..Version: 4.7.1
✓ Couldn’t sync, tried signing out, can’t sign inI love this app and if/once it gets fixed will happily give it 5 stars but good grief, I tried to log on today to get temple/stake information and the entire app just died. I couldn’t sync the app so stuff wouldn’t load, so I tried signing out, then I learned I couldn’t sign back in (I even reset my password in case I just was remembering it wrong), so I deleted the app and reinstalled it, that still didn’t work. So now I’m just sitting here trying to figure out if there’s any way to redownload a previous version so I can get my app back 😅 if we can just go back one update it would be great! It’s just this latest update that seems to have killed it 😔.Version: 4.3.0
✓ Doesn’t get past UpdatingIOS 14.5.1 - app wanted to update all the time and would always fail but I could still use it after it failed - finally I chose to log out in effort to obtain a successful update but then it still failed and now I can no longer access member information because now it fails back to the log on screen. I have also deleted and reinstalled it several times trying to get a clean start but same behavior - I can no longer use the app because it will not update. It authenticates me then stops at 1/4 or almost 1/2 of the update circle then hangs and never finishes. Sometimes it advances to almost 1/2 then after a minute or so will rewind the spinner and start over but then only get 1/4 the way and hang again - Updating….Version: 4.3.1
✓ Won’t update/syncLove using this app but it very often won’t sync. I throw it out and then download it again, which sometimes works, but other times (today) again it gets stuck with the ‘Updating’ spinner that goes nowhere..Version: 4.1.0
✓ Log ins doesn’t workApp used to be great and then it stopped recognising my user name and password. I know log in details are correct as I use them on the web site because the app doesn’t work. Tried contact tech support and they were about as good as the app..Version: 4.8.0
✓ EhThe previous updates have been good. But this one has left my ward list very empty. It's missed almost everyone out. For example, undr bishopric, it's only got the ward clerk, and it doesn't have the bishop or his councelors on the ward list even. I wouldn't recommend updating to this one.Version: 1.3.0
✓ Inexcusably buggy, barely usableThere is no reason for an organization of this size and power to have such a buggy and unreliable app. These bugs have been persistent for what feels like ages now. Certainly years, as I keep having to redownload the app every few months when the sync issue can’t be dodged anymore. - Does not sync. I have to uninstall and reinstall the app every time I want to sync, manual and auto sync features simply do not work. Out of a handful of people I asked, it did not work for them either. - Search is not useful. The search feature is too narrow, for example inputting a phone number does not show the family attached to it. - Does not remember preferred temples. - Modal about app update/“new” stuff sometimes appear 3 or more times when opening the app instead of only on the first open after updating. ??? Who is in charge of this app development, to have not made any real improvements to these usability bugs for years?? If you have teammates who want better funding, usability testing, engineering time, whatever, you should listen to them because this app isn’t even pretty, and that’s much easier to develop than actual functionality. “Usable” by redownloading the app constantly is trash, that accessibility is awful, especially for anyone not tech savvy. Get it together guys.Version: 4.7.1
✓ Kinda patheticSync doesn’t work, can’t add items to the calendar, calendar won’t go past a couple months ahead. Honestly kinda shocking the church with such high standards let’s this be the product.Version: 4.8.1
✓ Too many bugs!When it works it is wonderful. It just has too many random failures. For a while my password worked on my iPad but on my iPhone it wouldn’t accept the same password. Before it just lost all info in the middle of a bishopric meeting. And for a couple of weeks the app on my year-old iPhone XR has insisted on updating whenever I open it, even when it’s set for manual updates. Then it spends 10 minutes failing to update and finally tells me Tools is unavailable right now. As a bishop, I really need this app but I can’t count on using Tools on my phone—even though it works great on my old iPad. Please either get this fixed or give us another app..Version: 4.1.0
✓ A necessary tool, that sometimes even worksThis app has been a lifesaver so many times for helping me stay in touch with my ward or fulfill callings! This year however it has been very hit and miss as to whether I can use it. Between mandatory syncs that freeze up, but still lock me out of my contacts until they are done, error messages when trying to contact support, and intermittent issues with biometrics for login, I never know if I’ll be able to use it or not. I appreciate the new features over the last few years, but can we please go back to basics and make the app reliable again before anything else?.Version: 3.6.3
✓ Too many issuesThe app seems dependent on a wifi or cellular connection. It constantly tries to update even if updates are off. Hangs. Reinstalls fail the same. Poor design. Unusable....Version: 4.1.1
✓ Touch ID is pointlessI access this app about once a week. Not very often. Every single time I open it, it asks for my password, if I want to enable touch ID and if I want to sync it. Such a pain. Why cant it be like every other touch ID app and recognize it every single time? Whats the point of touch ID if you have to verify your password regardless? Let’s be honest, how much personal information is on here? My banking app has more personal information available than this app and I have only signed in once. That was when I installed it and set up touch ID. Now, touch ID works every single time. This app should have the same functionality or its just a waste of time..Version: 3.3.1
✓ Not workingSimply stop working since the last update. Hopefully developers can see this and do something about that.Version: 4.1.1
✓ App will not syncLike many others I cannot get the app to sync or update..Version: 4.4.1
✓ Never updatesThey made it look different (not better, but different) but it still never syncs your data. App sucks..Version: 4.9.0
✓ So glitchyLet me just start off by saying that this app is a great concept and I’m grateful for it when it’s working correctly, but more and more often lately it’s simply too glitchy to be useful. I’ve had to delete and redownload the app several times in the last few months because it simply stopped working. It’ll work okay for a couple weeks after redownloading it, then those blasted new privacy messages pop up, which I promptly acknowledge and accept, after which my directory goes blank and the only thing I have access to is the calendar. I am a relatively tech savvy person with a relatively new phone (iPhone 13) and it just seems inconceivable to be that an app that’s so widely used within the church should be so glitchy as to be unusable so frequently..Version: 4.10.2
✓ Constantly logs me outApp has worked great up until several months ago. Using iPhone 11. No longer remembers my credentials, kicks me out multiple times a day. Once I do log back in, after 3-5 minutes of updating it may or may not let me back in. Submitted a ticket for this issue and was given three steps: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. After going through the steps twice on separate occasions, still have the same issue..Version: 4.1.1
✓ Not as useful now half the names have been removedCrashes when I try transfer names to my contacts - iPhone.Version: 2.0.3
✓ Poor programmingI’ve seen and reported a bug that has persisted for years, unresolved. As of this writing they’ve introduced a new, less helpful UI where you have to scroll past every family member to go through the list. Truly poor UI design. To make matters worse they have apparently put the database update function on the UI thread. A clear violation of iOS programming principles. You can easily see this if you just test the app before releasing to production. The UI is frozen during updated, giving the impression that the whole app has seized up..Version: 4.10.2
✓ Wish it was betterConstant required password changes, which take forever and don’t work for an hour or so after it’s changed, syncing required constantly which the program is disabled after 5 log-ins if you don’t sync. I’m unsure why the password changes are necessary if I use Face ID? The log in issue is difficult because it’s usually during a meeting I have to sync and the wifi in our church is terrible so it takes forever. I’m a high counselor and cannot access necessary info of the ward I’m assigned to which is puzzling. Hard to magnify my calling when I can’t access information I need. Wish it was better.Version: 4.7.1
✓ VERY Frequent crashingIn general this app is great. However, for the last few months the app has crashed a few seconds after moving to the directory page for any female members. For some reason it doesn't crash with male member directory pages. Very annoying as it means I can't access info for over half the ward!.Version: 2.1.3
✓ Unable to see current dataI am having syncing issues it seems. Not able to see current information in the directory. Member’s phone number is changed but I still see the old phone number. She and another sister I checked with is able to see the correct phone number. I have synced twice, no change. I turned off my phone and left it off for over three hours, and still the same. I have deleted the app, waited for several hours before installing again and the same thing. I have deleted it from all my devices, but no different. I do not get the option to reinstall, only to open because it is in the “cloud”. Please advise how to avoided installing the same corrupt app. It is not showing in iCloud in settings..Version: 3.6.4
✓ Can’t updateThe member tools app is good at showing you the people in your ward. However, it doesn’t perform any updates at all when I change my info. My photos are super old and I had to ask my ward clerk to update my contact info because every time I did it reverted back after I closed and reopened the app. Very frustrating user experience. Also, when I moved wards I had to uninstall and reinstall the up for the sync to work, otherwise it just showed the spinning circle indefinitely as if it was syncing but it never finished. I would love it if the church would put a little more work into the app. As a small business software developer, I can tell you that we would go out of business if our app performed like this one..Version: 4.3.0
✓ Syncing is broken.The app works until I need to sync, it never works and when I sign out I cannot sign back in even if I can sign into other services.Version: 4.6.1
✓ Too many problems with this appI have been frustrated with app since was created. It is hard to sync, sometimes the app just don’t let you sync. I used to see the self reliance missionaries of my ward and know it says that i have no access to it. Sometimes I open it and close itself immediately. Sometimes just start syncing for ever and never end. Many times it says that my password and id is incorrect and i know it is not. I had to change passwords a lot because this don't let me used my real id and password. I took this app from my apps and put it back and still the same problem or a new one. I am just annoyed by the church’s apps. I have the same problems with the Gospel Library app, Memory and Family tree. For a week I wasn’t able to see all my memories. They just disappeared. I was so scared of losing my journal entries. Anyway, this is a negative review for another app. Please dedicate my time on this apps and fix these problems. I would not use this apps but because of my callings I have too. These apps are very useful when they work properly. Let take advantage of technology and make the best of this apps so we can do our callings better. Thank you..Version: 4.1.1
🙂 Member Tools Positive Reviews
Member Tools works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Member Tools.
⛔ Member Tools Problems
