Google Voice App Negative ReviewsGoogle LLC

Google Voice Negative Reviews

4.3
4.35105 star

Total 130 Negative Reviews

Google Voice App Complaints & User Negative Comments 2024

Google Voice app received 130 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google Voice? Can you share your negative thoughts about google voice?

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Google Voice for Negative User Reviews

MySmsWhat a total waste of time. Would not go past the spinning wheel..Version: 19.38

Not available in CanadaNot available in Canada..Version: 21.10

No good.Google Voice does not work in Canada. You better fix it so it does or people will not be downloading the app..Version: 20.22

Still Terrible with updatesGoogle Voice used to be awesome, since updates, stating stability and improvements, I continue to have one dropped call after another. In fact I’ve had multiple calls that have dropped 2 and 3 times during the same initial call, having to call back not once, not twice, but three times in a 20 minutes period. This app continues to not be stable for the past several months. Very disappointing! I have deleted app and reinstalled based on someone reaching out regarding my negative review. It only seems to help somewhat and then temporarily. Yes, the app is still less stable and more glitchy before the last several months of stated “stability and improvements”. It also takes longer to load as well. I’ve also had a lot of problems with transcription and phone numbers listed not dialing out properly on my apple product. I took screenshots but no way to attach here, thanks..Version: 22.39

Use different # to verify… Really?Waste of time actually it’s very similar to the issue of getting signed out of your Gmail account because you lost your phone number and they have no way of verifying you yet. This is the same company that is literally the search engine for the entire world and has information on everyone. Very annoying please try verifying with a different number. Do I look like I have seven different phone numbers? What is that? Obviously, I have access to the number that your old number is attached to. It seriously a bigger problem than just Google voice because I still have no access to my Google account in my Gmail account and I have lost so many accounts because I can’t verify myself. Just to have a hole in your email and a whole new number and I try to use the service and I can’t because my number is attached to an old Google account and I wouldn’t be surprised if that person that signed out of there and all the account and can’t access it. So I would recommend that you save yourself a headache because you might have a number that is already affiliated with an account. Which is stupid because they should all be in the same thing isn’t that the whole thing with Google Docs etc. so it just doesn’t make any sense because I already have a phone number affiliated to my Lincoln. He said that I want my calls to be forwarded to my number anyway it’s just dumb..Version: 22.47

Not UK supportedAs above - not UK supported.Version: 21.40

Important note to developersThis app used to be extremely slow and now it runs fine on the same exact phone and iOS for me I used to use a very old google voice account on this app (over 10 years of history). I had tried to increase the speed by archiving most of my conversations but I still had at least a few with history going back many years. Now that I transferred my google voice number to a fresh account with neither many active conversations nor long/old conversations, the application is quite fast (when hangouts was an option years ago, it was perfectly fast on my old account). This suggests to me that the app is trying to load more than it should yielding the slow behavior even on a nearly brand new iPhone. Perhaps if it instead only tried loading a more modest bit of information (e.g., the last 50 conversations and 50 messages) and caching it locally better, this wouldn’t be an issue on older accounts?.Version: 23.41

Does not work in the UKThis service is not available in the UK, yet the app shows up in the UK App Store.Version: 21.50

Why leave out Canadians?It seems so unfair that you ignore Canadians when we’re so close :(.Version: 23.25

CanadaUnavailable in Canada, 1 star, 0 was also unavailable.Version: 22.35

😖Useless in canada.Version: 22.51

This app doesn’t work in CanadaThis is so pointless for Canadians when they can download the app from the store but cannot use it. Come on Google, Americans and Canadians are brothers and should be in the same North America market..Version: 19.18

Useless if you need a numberI need a US phone number, except this app only works if you already have a US phone number… dude, this is useless..Version: 21.36

Favorites gone ?Update Oct 2, 2019: Are there any plans to implement feature for favorites? Many, if not most, use the app from the car, and it’s difficult to browse the contacts or call history... ———————————————— Nice look and feel - but would say a D grade on functionality. The favorites feature was already barebones- with “suggestions” having to suffice as “favorites”. But now, it’s completely gone!?! Like many others, I use this while driving and I want to be able to call someone with just a tap, rather than search. Why not have a tab with 3x3 (say) tiles for your top 9 favorites, and set another tab for “suggestions” or leave it incorporated with “contacts” ? Please (re)design a functionality for favorites, pretty please!! UPDATE 10/8: Things seem to go from bad to worse. Now the suggested contacts are gone, and I have to constantly scroll through the contacts list, find the person I need, open the contact screen and the choose the number. In the iPhone app, it then asks you to confirm the call. Given that I (and many others, based on the reviews I read here) use this to make calls while driving, using this app has become a very hazardous task. While I really love the app for its cheap rates and simplicity, the lack of valuable (and commonly available) features is very disappointing. Please implement a “favorites” option..Version: 19.40

Doesn’t work in the UkI know Google very well. Been with Google over a year and there is a different app that support calls in the UK. But for some reason, this stupid app says ‘Google Voice is not supported in your county yet’ So now i have this idiotic app sitting in my iPad. Google, if you do NOT fix this in the future, you might as well get rid of this app in the UK App Store and i’ll deactivate my account with Google!.Version: 23.21

Not available in EnglandIt can’t be used if you are living in Britain..Version: 20.47

US onlyFree app is only for US. Typical rubbish..Version: 23.44

It won’t work in CanadaIt’s only work in USA.Version: 23.21

Too bad appCan’t go to the app in Canada. And can’t log out either. I must change password so that the account can be logged out..Version: 23.21

I hate this app.I added this app to my phone so parents and students could reach me. Shortly after I began missing calls that were being made to my personal number. So I brought a prepaid smartphone so that those with my Google number. However, that’s not what happened. Now I can’t get voicemails and most of my calls are going to the other phone with Google voice. All I want to do is get this app off my cell phone and separated from my cell phone number, actually I want this mess removed from both my phone numbers. I know there has to be a way get get rid of the app. Someone please help!!! I did make sure I was logging into the correct account. I even sent the calls from Google voice to my personal phone number but my personal calls made to my personal phone number still were answered by my Google voice voicemail. I feel like you are forcing this app on those who decide that they no longer need it. Now I’m missing very important call and messages. All I’m asking is to have the Google voice app from both my phone numbers. I’m asking you to please remove the app...please!!.Version: 20.47

GarbageYou can only get a number if you verify an existing US number.Version: 20.47

Why isn’t it available in the UK??I don’t think it’s fair to show on App Store if it’s not available in the UK.Version: 22.04

Not available in U.K.What’s the point of having it on the U.K. App Store? Don’t bother wasting your time and downloading and creating an account only to be told at the last hurdle, not available in U.K..Version: 18.45

Good but could be much betterThe whole purpose of using GV is so I don’t give out my personal number and avoid unwanted calls. When people call my GV #, it rings on my cell like my regular network #. It would be great if I can get (sound/vibrate) ring notification within the app that is “separate” from my regular phone. That way I can tell the call is coming in via GV # or personal #. Tried multiple work around but doesn’t seems to work correctly. An online article suggested downloading Google Hangout App and have the GV # forward to Hangout instead of my personal #. Doing that does allow a separate notification in the Hangout app when people call my GV # and regular number would ring normally. However, downloading 2 apps is a hassle and cause problems with other functions and more confusing. Why need 2 app google? when GV app can be improve to ring separately. Also, if contacts can be manage within the app would be better. Not sure why it wasn’t included with the app creation or update..Version: 2.13

Forced Updates?!!! What happened to don't be evil.It's absolutely cruel to lock people out of their means of communication with no warning. The old app still loads for a few seconds before displaying the lockout message. Google locked people out for no reason. UPDATE: Do you see the developer response on this. It's a canned response I've seen on many reviews asking people to go through the app to provide feedback. We've been locked out of the app!! One reviewer mentioned people in shelters using donated phones who have now been locked out of their only way to communicate. This was done with no warning. There was no response to that review. What happened to your mottos of "Don't be evil" or "Do the right thing"? Why make the update forced? This blocks out users on older devices that can't update to the latest OS. Not everyone can update. I can understand users on older versions not having access to new features, but to block it completely is just wrong. People depend on this app. It was working for two days after you rolled out this update so it isn't that the older version can't work. It was working. There's no reason to lock people out..Version: 22.33

RidiculesOur American brothers can use this for free, and we need to pay? Make it available in Canada please..Version: 20.26

Doesn’t work in CanadaThis doesn’t work in Canada, you can download it but you can’t do anything in it.Version: 18.45

Not small biz reliableFrom the beginning texts show up from different numbers at different times on the Google Voice app and my phone’s texting app. I have to figure out how and where to add people to contacts resulting in 7 Becky Smittys. Phone calls now don’t seem to have any info about which line they’re from and I’ve missed calls and texts over the years so I still have to give my personal number out too. I get 100’s of calls from the same exchange, all hang ups or spam calls, so the list of users is distributed fast and far. There’s a new change coming that I can’t remember but it, together with the fact that I was never able to find any help or support for the issues above, is what’s forcing me to find a different option that’s reliable for my business. There were links in other answers here that might have helped, but they can’t be copied for some ridiculous reason. No hyperlink. Another dead end. I really tried Google. It shouldn’t be this hard to be loyal..Version: 21.22

Great in theory, so-so in practiceI love the idea of having a second phone number that’s separate from my mobile but accessible on it. I’ve used Voice for years for all kinds of things that I want to keep one step away from my “private” number. In the last couple of years, though, I’ve found it periodically stops working with iOS. I have no idea if this is Google’s fault or if it’s something Apple does in its updates, but I hit these patches where I can’t get it to ring through the app or through call forwarding if I delete the app. I do all the suggested fixes online, and it still might or might not work. I just have to wait for an update. I’ve missed a couple of important calls this was and have to say I don’t think I can rely on it for everything anymore. I’ll still use it for things like making calls through my laptop (great for conference calls - the sound seems to be much better than speakerphone), but I can’t recommend this for anything really important if this issue keeps happening..Version: 20.08

Country not supportedWell, that’s odd… You’d have thought that Google would bring out a service for the vast majority of countries around the world. Here in the United Kingdom however, we have no luck. The app just says that Google Voice can’t sign in as the location you are in isn’t yet supported. I’ve tried a VPN, multiple other accounts, but nothing will work. Come on, Google, get your act together….Version: 22.31

Decent, but could use some workI use Google Voice as a work number so I don’t have to give out my personal one. I love that it’s free and that I’m able to keep my work life and personal life separate. I also love that you can record as many voicemail messages as you want; when I’m out of the office, I just switch it to a different voicemail and I’m good to go. Having said that, there are a couple features I’d like to see/bugs that need fixing. I’d love to see more options for the display when someone is calling through Google Voice. As it stands, you can either have the name “Google Voice Call” scrolling on the screen without knowing who is calling, or you can “screen” the call so you know what number is calling, but you don’t know if it’s a Voice call or a normal call from your personal number until you answer and hear the “call from Google Voice” lady. Can there be a way to see that it’s a Voice call and also see who’s calling? I’d really like that feature. One of my biggest complaints is that do not disturb doesn’t seem to work. When I’m on vacation, I don’t want any work interruption whatsoever. I was visiting a childhood friend in another state and kept getting calls from clients despite do not disturb being on in the app. Texts, calls, voicemails, everything just kept popping up on my phone; it drove me nuts! Please fix this feature!.Version: 22.25

They don’t have server to call in Saudi ArabiaI prefer Chinese service such as Avaya and zoom and other who is leading and you are so behind in the communication. We will unit and do our search engine and our servers and create products and service for our high tech society where they deserve voip services like other nations.Version: 21.10

Too demandingLatest version requires IOS 14 so it refuses to run on my older iPhone. So sad. No good reason to shut out the less fortunate. I think we can say the update is racist. I did get a developer response saying I could provide feedback in the app, however, I can no longer run the app as it shuts down because I cannot run IOS 14..Version: 22.35

Don’t download itDose not work in the uk.Version: 22.04

It doesn’t workIt would be nice if the app actually worked or at least there were instructions on how to use it. All I got was, it accessed my phone book. I allowed that. But when I went to use the app, i.e. make a phone call. It told me that I had to click on something. But there was nothing on which to click. Then, it came up with two notifications, which I was unable to see or delete. After fussing with it awhile, and then looking for some sort of direction, I gave up and deleted it. App writers need to look at things from the view of the user! Maybe they would learn something. ——————————————————————— So, I reloaded, thinking that it would work. It doesn’t. It has the same issue: once the number has been entered, it says to push an icon. But there is no icon to push. Hmmm! The last iteration of this worked. But now it doesn’t again. I dial the number and it says it can’t make the call. Sad. It still does not work. i don’t know why someone from Google does not respond to this issue. It works on my computer, but not on my iPad..Version: 21.48

Calls no more ?? And no address bookStill not improved!!! I have been using Google voice for nearly 4 years. I needed a safer way to contact clients while Keeping a low profile as well as a way to contact guys I date and block them if need be all while having the ability to archive messages to reference later since I’m also a writer. Overall the service works great but why no address book was included in iPhone app version is beyond me. So I had to add the clients number to the iPhone which became problematic when Facebook linked my profile to these contacts and all the sudden my privacy was violated. And because you can add and update or block numbers from the app only when you log in via your email it gets super annoying. I also wish google had allowed for pictures to be sent out not just received. I recently downloaded another Google voice 3 app which I hoped included an address book along with picture sending and since downloading and using that I can no longer make calls using regular Google voice app. I also wish the messages wouldn't be separated into various conversations with the same person. Why couldn't they archive like regular text message for the same number. Google please fix!!.Version: 2.10

Unavailable in UK!It is almost 2022 and this app is still not available to use in UK. Google really needs to up their game..Version: 21.48

Nonexistent direct customer support and unhelpful support forumGot this app for a new phone number. Made the unfortunate mistake of deleting my number before changing it as I meant to do and now have my number blocked from getting another number. There is no direct way to contact support, instead you have to post to the forums where the "helpers" will repeat the same 3 unhelpful explanations while berating any users that may respond with the same problem. I saw a similar problem as mine posted in the forums only to be locked for bringing up the problem outside of the original post. If a competent customer support function was added and if there was a more clear explanation of how changing / transferring / deleting phone numbers works, this might have earned more than two stars. Additionally, the commonly asked questions and explanations from google themselves should be updated for relevant information instead of describing the now defunct UI. Thanks..Version: 21.20

Tells you to use Hangouts but...It’s ridiculous, it says to use Hangouts for calls but then Hangouts says no longer integrates with Voice. Both useless apps in Canada. Why it’s on the App Store?.Version: 20.47

Useless appWaste of data doesn’t work in Canada. Remove it from store then..Version: 21.50

Not supported in my country yetPointless app..Version: 23.35

STILL Unavailable in CanadaAs a Google Workspace paying client this option looked fantastic for a business phone number.. I downloaded it and then.. still not available in Canada. Frustrating and the main motivating factor to look for other work email/business app options for all my needs..Version: 22.32

Explanation?Have they ever explained as to why you cannot use this in Canada? It seems like a solid app to use, especially if you needed a backup phone number, but the problem is since you can’t use this in Canada, it’s garbage. And as far as I can tell, there hasn’t been much explanation as to why that we can’t in Canada. It’s a shame, it’d be cool if they can get it to work in Canada..Version: 20.22

HANGS UP ON CALLS WHEN TRY TO ANSWERUPDATE: The developer response provided a link to a generic troubleshooting guide that didn’t even list this issue, and a link to the community forum that while discussed this exact problem no fix exists. I had already checked before posting this review. However this raises another issue: a complete lack of GOOGLE technical support. There is no place to contact experts at GOOGLE itself to report bugs and obtain actual fixes instead of work arounds. The community forum in general can primarily come up with work arounds but cannot patch the actual bugs in the software. Barring a way to directly contact Google this is the only option left🥲 This app used to work well; however, for some reason the app no longer answers calls. When a call comes in and I swipe “answer” it silences the call and sends it to voicemail. I can never answer calls made to my Google Voice number on my phone any longer. And this needs to be fixed..Version: 21.50

Voicemail playback is losing its user-friendlinessI love the service and have used it since about 2006 or 2007 (I think). My only issue is that the app is making it harder to listen to voicemails. Oftentimes the voicemails play back on a low volume, which is on me because I have to wait until a message is playing before I can increase the volume. That isn’t the app’s problem... Because it starts at a low volume I have to replay the message after I am able to turn it up, and I don’t mind doing this. The problem is that it is almost impossible to scroll the voicemail bar back to the left now that they added a feature to delete the message, by swiping left on the message. When trying the drag the voicemail bar back it ends up sliding the message over for the delete feature. Frustrating because if I have a long voicemail (1min+) I don’t want to have to wait until it’s done before I replay it. Especially when I have multiple voicemails to listen to. FWP.Version: 19.22

The reason it’s in the UK App Store...There are about 200,000 Americans living in the UK. Having a free US phone number to call back to and receive calls from the States makes sense. Google is extremely clear in their listing in the UK App Store that this is a US-centric product. That said, it would seem Google has a difficult time managing bandwidth for all their Google Voice users. Even via our home WiFi (350Mbs down and 35Mbs up) audio drops in and out. Over 4G the product is even less stable. As an alternative to the clunky Google Voice app, there’s the slightly less-clunky Google Hangouts App (telegraphed by Google to be going away soon) that’s fully compatible with one’s Google account. A better option while it lasts..Version: 19.28

Why have the app if it wont work in canadaI dont get it.Version: 23.27

UselessOne word: garbage..Version: 23.21

Completely UselessCompletely useless in Canada..Version: 19.20

What happened? Crashes a lotOMG! Do you know how annoying it is to write a text and then it crashes and you have to write your text over multiple times? Infuriating. I use my app for business and it always worked perfect and I couldn’t complain at all. However, in the last 2 months, the app just randomly crashes and it happens when the app is open for longer than like 65 seconds. It’s insanity, I really hope you guys fix this! It’s such a waste of time right now but I already have this number printed everywhere so please please fix it. I would gladly pay a small fee just for it to stop crashing. I have to text my texts in another app like text or notes, then copy + paste. Or copy and paste as I am typing just in case the app crashes. I’ll change my rating if the app gets updated and the bugs fixed. If it doesn’t get fixed I’ll be rating the app even lower. Cmon google, lets get it together! This is unacceptable..Version: 2.12

No more linked textingI use Google Voice texting app for my “On-Call” as an Admin at a statewide Hospital for Doctor’s & Nurse’s that affect patient care. Before when I get paged to my google voice phone number it used link-up to my actual personal cell phone and that particular notification would be a HIGH PRIORITY page and identified based from the phone number listed in my own personal contacts so the paging would alert me in the middle of the night should anything go wrong. Instead the page only shows up on the google voice texting area for only a single “ding” that is easily missed. I have checked and rechecked my settings and as far as removing my personal cell from the linked phone to only re-register my personal cell for only the same results. Please Google support!!! I really need this to work as it was working before so whatever changed since mid-July-2020 should be turned back on or changed back. This has been an AWESOME alternative up till now. I will rate this app again hopefully when it is polished up..Version: 20.38

Not work in UkThis app not work in Uk when I download it not allow.Version: 20.16

Not available in the UKIt's literally not available in the UK even when they let you download it and register, to go on they let you pick UK registration then say it's only available on the UK.Version: 19.05

AwfulDoesn’t forward calls properly, shows notifications but nothing in calls or voicemails, etc and no assistant support to help despite paying for service..Version: 22.51

Shouldn’t be in the UK App StoreShouldn’t be in the UK App Store and if you attempt to use it your waste a lot of time and energy before you find out is not available for use in the UK. Another instance of incompetent management by Apple wasting our time and money..Version: 18.51

IPhoneDoes this work on iPhone?.Version: 22.45

Needs to be changedSo I’m from the uk and I can’t access this app and yea it’s annoying because I really wanted a free phone number.Version: 20.47

IgnobleDans la liste des pays où Google voice est disponible mais inaccessible.Version: 22.41

UselessNot supported in my country.Version: 23.15

F..kThey canceled Hangout online phone. They also don’t let us use Voice in Canada.Version: 21.10

Not in the UKWhen will it come to the UK??.Version: 18.42

Sms neededCanadian business owner here. App works well for calls via g-suite package. But no SMS. When will SMS be offered to Canadians? Please give a timeline as I might drop this device if there is no plan to roll this out in the near future. Thanks..Version: 23.35

Devin Morris is sleeping and miss the targetAgain, Devin Morris at Google is sleeping and miss the point. Even if you already have a Google voice number, to use this app, you absolutely need to pair your Google number with another number you own. The big issue is that you cannot pair it with a canadian number. So it makes the application useless in Canada. Give us back at least the option to dial out (without the additional fwd features of Google Voice) as we used to have in Google Hangouts.Version: 22.41

If the service is not available in canada then do not list in Canadian App StoreDownloaded and tell me not available in Canada? Then why list it in Canadian app store?.Version: 23.19

No good in the UKStates it doesn’t work in the UK but only after it’s installed and trying to set it up.Version: 19.30

It doesn’t work in CanadaIt does not even work in Canada can you please update it so I can use it🥺.Version: 20.24

Can’t answer callsI’ve followed all the forums and tried everything (connected to my mobile, etc..) but every time I answer an incoming call it cuts off 👎🏼.Version: 22.41

Why keep it in Canadian App Store?If Canadian accounts can’t use it, then why keep in Canadian App Store? It’s bloody frustrating that you constantly remind on Hangouts that it will be available soon and users should switch to Google voice and then make google voice unusable. Doesn’t your one team talk to another?.Version: 21.10

HmmNormally love this app to easily keep my iPhone separate from my Google Voice account & contacts. One issue I have run into as of recently has me really irritated. I love having this app accessible on my iPhone & still be able to try to keep it from cross contamination. Although I’ve realized now that if I try to add a contact to my Google Voice app, in the contacts tab, it only adds my new contact to my iPhone Contacts app & not to my Google Contacts where I actually need it to go to use it in the app & to keep things separate & clean. This is so frustrating! Also all the help sections say you should simply be able to add the contact in to the app & it work seamlessly with your Google Contacts … Doesn’t mention this issue at all let alone address the cause or solutions… I have also submitted suggestions via the ‘Help & Feedback’ section before leaving a review here. Thanks..Version: 21.36

Available in Canadian App Store but unusableDownloaded this app to replace VoIP calls on Hangouts (calls now disabled) but it does not work in our country. Only USA. Why even make it available to Canadians? Don’t waste your time with a VPN you need a USA phone number to complete the process. Two thumbs down to Google. Very disappointing and nowhere to complain except by writing a Canadian App Store review..Version: 21.20

IOS 14 broke Google VoiceOk. So I am a google voice power user. I do not even know what my phones real number is. Everything was fine until ios14. It took me a few days to figure it out. Here is the problem. Under the setting that says “Make and Receive Calls” the choices are “Prefer Wi-Fi and mobile data” or “Use Carrier Only”. The best choice is Prefer Wi-Fi and mobile data. That was what I always used and it worked great. However, since the iOS 14 update that choice breaks Bluetooth in the car. No one can hear you. Also, calls keep dropping. So I switched to “Use Carrier Only”. That works fine with Bluetooth in the car, but “hey Siri call John smith using google voice” does not work with this setting. Also, creating a shortcut to call from that Siri command does not work with the setting “Use Carrier Only”. Please fix it so that Bluetooth works perfectly with the “Prefer Wi-Fi and mobile Data” setting so that Bluetooth works in the car and I can use voice commands to dial through google voice..Version: 20.38

Not available still yet on App StoreStill unavailable in the UK.Version: 18.36

Not available in uk?Why let me download it if ‘isn’t available in your country yet’? And why on earth not? Uk isn’t Outer Mongolia. Waste of time..Version: 22.02

Why did the new update just delete my message history’?!?!I only use this as I’m out of the country for work. Just lost a bunch of message history I’m passed about. It’s functional but that’s about it. And sometimes it doesn’t even do that..Version: 21.32

New app says I don't have a phone numberI used Google voice daily on my old iPhone. One day, the Google voice app shut down and would never open again because it needed an update, but it couldn't update because it wasn't compatible with my iOS. I couldn't update my iOS because the newer iOS didn't support my 3 year-old iPhone. So I had to get a new iPhone in order to continue using Google voice, even though my old iPhone was working just fine in every other way. I downloaded and logged into the Google voice app on my new iPhone. I am definitely logged in to the correct Google voice account, but it says I don't have a phone number. I clearly do, because if my old and new phones are next to each other, Google voice calls ring to my new phone. I have no way to make outgoing calls, see missed calls, access voicemail, or send and receive text messages. Google voice does not have any way to contact customer service. Google, if you see this, how can I get the Google voice app on my new phone to recognize that I already have a Google voice number? I know Google voice is a free service, but this is a big enough issue that I require some customer service, please..Version: 23.2

Please ConsiderMany shelters allow donations of older phones so that those who wish to help a crime victim who may not have access to WiFi while fleeing a dangerous situation/ or homeless individuals who may be working through temporary changes due to storms, fires, or any circumstance- the use of Google Voice is very important for those who cannot gain a Government phone until within a safe setting ( when a crime victim )/ or who may opt to avoid such a phone due continued safety. Google voice utilizes cellular data/ does not require WiFi/ works in older devices- which helps many client families served. This app has saved lives, helped lives, & blessed many. Google, please consider allowing a timeframe of 30-60 days of access to the older version of this app. Why? It seems fair to consider ALL people instead of a sudden block of the use of an app that could be the only safe mode of reliable communication for many. Many may need time to secure a newer device. Many may have housing/ transportation concerns to work through to seek help gaining a newer device. An update that forces an unforeseen need/ expense - creates a hardship for those who may already be in the midst of hardship. Please consider. Thank you..Version: 22.32

UnavailableThe service is unavailable in the UK. I don't understand why it's showing as an available product here.Version: 18.39

Do not disturb, not working properlyDo not disturb feature is not working properly and has not for quite some time. Prior to a month or so ago, I was able to set my do not disturb hours and have them correlate with my working hours. According to my Google calendar this has worked fine for the last four years again up until recently. As of late, the working hours feature of do not disturb all does not work. Also, I am not sure who changed the setting of do not disturb that now allows for text messages to come through. If I don’t want to be disturbed, that includes all forms of communication. This feature not being correlated with my working hours on my calendar has caused a major pain and inconvenience as well as contributed to major inefficiencies in my business. The app basically goes on and off do not disturb whenever it wants and also sometimes during do not disturb a phone will ring or a text message tone will go off. I am not sure if I should be looking for a different app, but this is getting really bad..Version: 23.11

Quit changing the settingsThis isn’t a bad app. The problem is that every time Google makes it “better” they make it worse. Leave the settings alone. Urg!!! Now callers either have to say their name, and most new callers don’t want to do that or it connects directly to my line. The other option is to see my Google number as caller ID. With the first option, if callers don’t say their name ( and new callers usually hang up ) I have no idea if it’s a Google call, which I use for privacy, or a personal call. There’s no privacy anymore. There’s a reason I have a Google number!!! It used to be that I could see the caller ID, and there was an announcement that it was coming through the Google line, which was perfect for deciding how to handle a call. After this last update, it sent Google callers to my private VM until I could get in and change it. Leave it alone!!! Don’t change settings when you update. I don’t need you to adjust things for me. And include the option for me to decide how calls are answered. Quit deleting options..Version: 18.51

Doesn’t work in UKWhy is this available in the UK App Store when it says “Google Voice is not available in the UK” when you run it? And why is it not available?.Version: 21.24

Used to work betterI’m not sure what happened, maybe an iOS update, but it’s not the same. I have this number to use the recording function, I am a medium student, I record readings and send a copy to the sitter after each call. The calls are never automatically transcribed, which is fine, I honestly don’t need or want that function (it should just go away imo) but instead I get an email with a link option to listen. Unfortunately how it opens has changed and is now causing issues. In the past I would open the link from the email (it would open in safari (didn’t matter if I viewed or downloaded) and then copy the link in the browser window and send to the sitter via text. Now I’m getting “open in iMovie” only option mp3 format and the sitter can’t open the file. I don’t see anywhere in my phone or app settings how to change this. I don’t know why or what caused it to change..Version: 20.36

Not in CanadaGet it out of the App Store, doesn’t work in Canada..Version: 22.23

Acts like this is 1996Seriously, this thing feels downright prehistoric. It has a horrific lag time that Google has never fixed. When switching from another app to this one, Voice freezes for as much as a minute or more just to go live, then the keyboard allows maybe one character per second until enough time has passed for the app to load. Text conversations show as just the originating number for several seconds before they are retrieved from your contacts. Searching texts is amazingly terrible for the world’s biggest search engine company and produces no results more often than it actually works. Seriously, it’s even worse than iMessages which is the gold standard for poor quality text apps. It’s weirdly reminiscent of the slow, dialup days of the internet and not at all like a fully functional message app in 2023. It’s handy to have an alternative phone number for sources likely to spam you, but it’s painful for day to day use. It’s little wonder alternatives like WhatsApp are so much more prevalent..Version: 23.44

Not useable in ukGoogle voice doesn’t work in uk. It used to work and I used it on my nest hub Max but google withdrew voice services for UK users in 2020..Version: 21.34

Not Available in CanadaWhy is this even available on the Canadian App Store? So stupid..Version: 23.35

Werers the uk 🇬🇧 surrportRealy bad u need to support the uk or make an app for the uk.Version: 20.16

Needs some work, especially customer service!Google voice covers the basics, you can make phone calls and send and receive text messages. For the most part, it has done everything I needed. I work for mental health facility, and when my job went remote I began using Google Voice to contact our patients about meetings. It worked well until I received a series of private messages, including a photo, via text message which was not intended for, or solicited by me. Out of respect for my client, I wanted to delete the messages without having to see the photo. In order to delete any of the messages in our conversation, I had to open the entire thread which meant opening the photo as well. I searched several times for an alternative, and deleted the app from my phone in the hopes that I would delete the messages. There was no alternative, and no helpful filter for unsolicited adult pictures. There was also no way to contact anyone at google about getting help. As soon as we resume in-person meetings, I will be deleting this app permanently..Version: 20.47

Can’t even get through the first taskUploaded voice then - next won’t let me fill in my address what a waste of space this app is.Version: 22.32

DestinationDoesn’t work in the uk which is very disappointing I would like to use the app but cannot so I highly recommend not using this app if you live in the uk.Version: 21.10

Broken - ‘try again later’Thought maybe the reviews were for old versions but nope doesn’t work for my workspaces paid business account ‘something went wrong try again later’ when setting up for the first time. Doesn’t work on a normal personal account for people in the UK. Useless..Version: 20.47

Love the service, not crazy about the latest update**Update. App version 2.8 on iOS 11.0.3 iPhone 7 on AT&T. The app constantly crashes to the point where I have to type text messages in a different app then copy & paste into the GV app and quickly hit the send button before it crashes. It is not a matter of “if” but “how fast” would it crash... I am a total GV fan and extremely thankful for the service which I would gladly pay for. Now, considering this is a free service and a free app it seems ungrateful to criticize but my intent is to provide feedback rather than complain. Since the last update the app (on iPhone 6, iOS 10.2.1) is SLOW! It takes forever to show new messages/voicemail and when searching for a contact, it takes a few seconds for each letter! Another aspect of the update I am not crazy about is the way the dial screen works; you can either input a number on the keypad (default) or if you would like to search by name, you have to touch a keyboard icon which then takes forever to bring it up and another forever for each letter you type. Not sure why this massive slowdown but I am at a point where I am looking for an alternate app for GV.Version: 2.8

Make this available in the uk !Tried to download this app for my business an alternative for using my personal mobile number and it turns out this is only available for those who hold a US number.Version: 20.36

TrashIt’s horrible doesn’t work for Canada like why I just want a free phone number like Google is stupid.Version: 23.33

Won’t work in ukWhy let people in the UK download the app but not let you use it in the UK.Version: 20.47

UselessIn the uk app store but you have to use an american vpn to get it to work??? even then it won’t accept any of the phone numbers i try to verify with and constantly pops up error messages for no reason at all.Version: 22.02

Not available in my country ?THEN WHY CAN I DOWNLOAD THE APP IF I CAN’T USE IT?.Version: 21.38

Why do I have to have iOS 14????I use this program every day but now they say I have to upgrade but I need iOS 14 in order for it to work. I have an older iPhone 6s Plus that doesn’t support iOS 14 so now I can’t use the application anymore This isn’t the only app that’s trying to force me to buy a new phone even though my old one works fine and does everything I needed to do it’s pretty frustrating to be pushed from several different directions in the spending $1500 on a new phone when I have an $800 one that’s only six years old that works fine as long as I put a new battery in it every two years for $25 Update: Google was kind enough to provide a response and I followed the link to update the software but it still won’t allow me to load a version that will work with my iOS 12 point whatever it says I need iOS 14 and Apple will not let me put that on my old iPhone 6s Plus so I guess I won’t be able to use Google Voice any longer.Version: 22.33

AppallingOur small charity spent hours trying to make this work even on the phone with excellent google support person. It turns out that you can only use it in the UK if you have g suite, which we do. Also the text message function isn’t available in UK at all. Also we couldn’t add contacts. Incredibly poor communication if even their own support team don’t know this basic functionality issue. We asked for a refund and were refused. Pretty pathetic really..Version: 19.32

No Canadian supportNo Canadian support. Stupid. It's internet calling. How is it not supported?.Version: 21.10

Crashes regularly, many bugsI have been using this app for 1.5 years because I love the concept of a free way to text message and receive calls, but the app itself is the worst app on my phone. It crashes several times a week. When replying from the lock screen, it often does not actually send the message but doesn’t let you know it failed. I cannot send or receive video messages. A new message notification may pop up, but then when opening the app it may be super delayed in appearing. I regularly click on one text message and it opens a different one. 90% of the time if someone calls me, we can’t hear each other and I have to hang up and call them through a different app. I have to forward my calls instead, which works well. I have to use Google Hangouts to make free calls, because using the app either doesn’t work or uses my cell line that costs money. There are a couple of pictures I tried to send once and failed, but the app still shows them as pending months later and there is no way to delete them without deleting the whole conversation...so I have to scroll through them every time to see the latest message. Google obviously does not care to invest hardly any money or time in improving Google Voice. If I knew of a reputable and more reliable free phone and text service, I would use it instead..Version: 2.18

Useless for Canadians.I live in Canada and I’m so sick of being ignored by USA. I feel like Canada is the lest popular country. Please fix this soon.Version: 23.31

Google voiceIt’s not available to use in Canada..Version: 22.35

Worst appMake it available in Canada app stores but after loading account or making one it’s not available in my country. Then why release the app to an Canadian Apple store.Version: 22.04

Canadians not supported for this appThis app isn’t available in Canada, please make it available in Canada I really need a voicemail app.Version: 22.02

Google voiceWe need this incase we can’t get in touch when we’re in different countries.Version: 23.43

4 Years Later No Changes....So for over 4 years you've had a problem that hasn't been fixed. This application will be reported to apple app store. Frankly it should be taken down from the app store in canada as its only hurting you. A 1 star app? iv never seen that before. This is a very simple fix to make it available in canada. Im not sure what the 4 year hold up is... and im not looking for a copy past developer response thanking me for reaching out and that you're working on ways to improve the product... BECAUSE YOURE NOT. and I will not be referring to any help articles as im simply just not interested at this point. i also wont be sending feedback as this review section should be more than enough... We expect better from google... Its been a year since you had a good review, and the dude said "yaaaaay"💀 before that the last good review this app got was 2 YEARS AGO! this is ridiculous. How about a developer response that say yea we messed up and should have done better half a decade later but we just don't care. Id appreciate the honesty to be honest. Have a wonderful day. The rest of us will be going with you competitors. 🤡.Version: 23.27

No Numbers—ANYWHEREI recently upgraded my phone and for some reason when I logged on to my Google Voice account that I use often and for years, my phone number was gone and when I search, Google Voice says there’s no numbers—anywhere. So I made an entire new Google account and tried again, but the dams thing happened. I literally typed in every single state in the US and the app claims there are no numbers. You’re seriously trying to tell me that all the numbers in places like Wyoming and Montana are taken up? Yeah right. There’s definitely something wrong with their app but it’s literally impossible to receive any type of customer service. Ridiculous that a company this huge can’t make an app that works. Now I have to change my number with tons of businesses and people. I wondered why I was not receiving calls and texts. Now I know why. Google Voice cost me a lot of business by doing whatever they did to make their app not work and take away the number I had for years with no warning..Version: 21.10

UselessNot supported in UK. Total waste of time..Version: 18.51

Update/"DL older vsn" failUpdate doesn't work on my phone, but it offered to let me dl an older version. Great! Except. It's not actually Letting me use the older version, neither that's already on my phone nor that i could dl. Really frustrating, as this app lets me make outgoing calls when my plan minutes are stupid low. This planned obsolescence enforced by app developers - let alone one as huge as google - is a crock..Version: 22.32

UpdatePlease make it so it is available in UK..Version: 18.45

Works great on every device but my actual phoneNo matter how many settings I’ve tried, it will not ring on my phone when people call it seems to only allow calls to be forwarded to my actual number, which defeats the purpose of using it in the first place. No information anywhere from google on why it does this Also, really lame to not make it available in canada. It’s a perfect product except for these two game-stopping problems.Version: 23.2

Terrible appIt’s a terrible app because Canada is not available and it’s Google, so how the hell.Version: 23.31

Ok Google? Not Ok :(Google Voice is out of date. You must update it to keep using it..Version: 2.13

HorribleThis doesn’t work in Canada! Why can’t google put on the Canadian App Store?.Version: 19.50

I use this for my work line and it’s infuriatingI run an animal rescue and I meet all types of total weirdos and sketchy individuals that try to call middle of be night, try to look up my address, give out my number to total strangers that have absolutely no regard for other people’s lives. Insert google voice, to give an additional line to my phone so I can keep it on me all the time without an actual second phone BUT have at least a small amount of privacy and keep track of my work people from my home people. BUT THIS APP CRASHES ALL THE TIME. ALL. THE. TIME. Almost every day, and often multiple times in a day. I will be trying to have a convo by text with volunteers giving time-sensitive information so they can have written instructions to refer back to later when they’re at the vet and I can’t get because it won’t stop crashing. It’s absolutely maddening. Very little options in settings. The whole app is very clunky and SO. SLOW. There’s a substantial delay using Google voice. If I knew of an alternative to this I would absolutely use it..Version: 2.10

La languePourquoi j’ai google en français et que tout les avis ou informations importantes qui devrait être a ma disposition facilement et être pareil en toute langue son toujours en langue étrangère??.Version: 22.35

Doesn't work in CanadaVery disappointing that you can download the App but can't use it in Canada..Version: 23.15

Powerless to stop spamUPDATE: Thanks for replying, but I had already read that article and attempted it all and I still get 10+ calls a day. I literally only need this to answer 1 specific phone number, but I get constant, random calls that interrupt my day and aggravate me to no end. I refuse to pay money to solve a problem I didn’t create, so it looks like I’ll need to find an alternative to this poor excuse of an app. The only reason I have a Voice number is to activate the front door lock on my apartment building, but somehow, spammers got a hold of my number and will not stop calling me. I get dozens of calls a day and none of the features in Voice help mitigate them at all. It’s insanely frustrating and the only solution seems to be paying money to change my phone number, which still wouldn’t ensure that my number won’t get scraped again by another spam service. I’ve got 200+ blocked and spam calls in my history and my number only needs to answer one caller. This is awful and I wish there was any kind of solution..Version: 21.46

Useless in CanadaThis app doesn’t work in Canada. Completely useless..Version: 23.7

Updates are making use more difficultI was really happy to see GV getting some love again with actual work being done on it... But soon into the changes I noticed the first downgrade in functionality. Before, I was able to use the dial pad to search my contacts' by name using the letters associated with the numbers AND could just search by the phone number itself, but it changed. Instead, searching by number became the default and to switch to searching by alphabet I had to tap a button that brought up the keyboard. I don't understand, the first way had the best of both worlds in one... is it because we don't associate letters with dial pad numbers as much anymore? Then this new update came out (mid-August 2018) that got rid of the alphabet search function entirely! I have to go to the contacts tab and search for my contact and go through so much more now to just call someone. I was annoyed before, but now it's very frustrating! Not having much of a problem otherwise... Please improve the dial pad contact search! Bring back the all-in-one method!.Version: 18.33.1

Getting worseAt first I considered using Google Voice for my business as a means to save a little money but after reading the fine print I decided it would not be worth it due to lack of privacy. So, I use it as a number for signing up for rewards programs and text subscriptions for companies that I shop at (a lot of businesses these days offer discounts and special sales for those who sign up to receive text messages). It used to be that every once in a while I would receive a call at my Google Voice number that was meant for some other number, yet somehow it would come through to me. This is happening more and more often now. While I don’t expect great service since it is basically a free phone number, it’s becoming pretty ridiculous. I definitely don’t trust it for anything other than what I currently use it for, and it’s becoming bad enough that I don’t even think it’s worth it to save a few dollars while also not giving out my real telephone number. Hope they fix it..Version: 22.22

It’s on the Canadian App StoreIt’s on the App Store in Canada but we can’t use it?? Why we literally share borders and have a good relationship why can’t google put this on the for Canada.Version: 22.47

Not fairIt’s fine for everyone else but me. it kept on saying”sorry they don’t have ur country”or whatever. but i don’t think it’s fair on people living the UK. pls fix this bcz i would love this app if it didn’t do that. pls 𝑒𝓋𝒾𝑒-.Version: 23.29

I want my money backWhy is it that we can purchase the app in Canada if Canadians can’t use it? I want my money back. I imagine this issue is why this app and the website don’t have a way to contact support. Because they run it like a scam.Version: 22.47

Have used GV for 13? Years. Solid yet some bugsUPDATE Still very buggy with texts giving notifications, yet they won’t show in the app. A great free phone service I use in US&A and Canada for all those years. You have to have a US&A IP and now phone number to forward to to set it up. I make and receive calls via the app for years. Alas, GV in Canada used to be able to go out from gmail and the app without a number, yet was taken away, partially due to spoofed CallerID and scam my types abusing the service. I still use it and rely on it heavily whichever country I’m in. Google could bring it to Canada, would be easy, maybe slightly higher cost for Numbers? Termination doesn’t appear different or concern to them as calling Canada has always been included. Current issue is text messages are alerted, and in the message count on the app, yet don’t appear in the app at all. I have to try to find the push notification to open it. Also. Missed calls don’t always appear in the history list, problematic for a while now..Version: 22.39

Not available in CanadaNot available in Canada? Why is it on the app store.Version: 23.2

ErrorHi I’ve tried making a account on this and it says it’s not available in the country I’m in.Version: 19.42

Can anyone explain why Google puts its name to this garbage?The list of issues this app will - on average - bring to your life is very long and uniquely stressful. It’s an absolute mystery why Google don’t fix it discontinue it?.Version: 23.15

Not availableWhy is it on my country’s App Store when it isn’t even available in my country?.Version: 21.48

Okay but really buggyInterface is okay if not fantastic. Beware that opening Control Center while on a call will irrecoverably drop the call (just goes completely dead with no visual indication of a problem) and you’ll need to redial..Version: 18.48


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