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Sleeptracker®-AI App Complaints & User Negative Comments 2024
Sleeptracker®-AI app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sleeptracker®-AI? Can you share your negative thoughts about sleeptracker®-ai?
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Sleeptracker®-AI for Negative User Reviews
✓ Nice idea, but ...Interesting. But one great flaw for two sleepers in a queen bed: it sometimes picks up the later sleeper’s bedtime as my own, while getting my rising time correctly. Yes, I have tried all the “fixes” suggested, but it continues to recur unpredictably. It makes me wonder what else it gets wrong. Smartwatch may be the better option..Version: 6.5
✓ Pour matelas intelligent???Il semblerait qu’il faut avoir acheté un matelas intelligent pour utiliser cette appli 🙄🤷♀️.Version: 3.2
✓ Don’t waste your time on this appSleep tracker app seems to count all the time I am in bed whether I am reading as I typically do for 1-2 hrs before turning off light, as being asleep. Also does not catch when I am awake during night listening to podcasts. In my opinion and I would love to hear what other people think, this app is completely inaccurate and therefore useless. I was very looking forward to getting this hooked up on my new bed but unfortunately it’s disappointing. If there was a way to mark no stars I would..Version: 4.1
✓ App is decent. Support less so.Apparently, the phone number on the owner's manual doesn't work anymore. My app stopped working when I changed ISPs and the bed couldn't connect to my phone anymore. To fix this issue, I reset the bed's controller by unplugging it for an hour. Then, followed the regular setup steps. Three stars because I had to figure this out on my own. Support failed. App is decent, tho..Version: 6.1
✓ Horribly InaccurateIt’s incredible that this is something that you have to buy given how little value it provides. I will be reading in bed and the app will report me being in REM sleep. I will check my phone for the time if I wake up, sat at 5 AM, and when I get up for the morning and check my sleep report it says I was asleep at 5 AM. The free sleep app on iPhones is absolutely more accurate. You can’t even set up the sleep trackers on both sides of your own bed. Good thinking but poor, poor execution and I do not recommend anyone wastes their money on this.Version: 6.4
✓ Undependable alarm functionI love the sleep tracker itself, and I love the idea of being awakened at the optimal time in my sleep cycle. Unfortunately I cannot depend on the alarm. It has a mind of its own. I’ve only used it about 10 days and have already experienced several issues. 1) alarm turned OFF before bed, but somehow turned itself back on and awakened me at set time. 2) alarm time changed to earlier time to accommodate an early meeting next day - somehow reverted itself to previous (later) alarm time. 3) alarm sounding a second time not associated with an alarm (set for 6 am, sounded and turned off, sounded again at 7:40). I am trying to figure out if I can delete the currently set alarm time entirely as turning it off doesn’t work, but have to have the app to use the system. Frustrating..Version: 5.0
✓ Doesn’t work properlyIt was good for a while but a few weeks ago it wouldn’t operate my side of the bed, it would only work for my husbands side, even though my side was programmed into it. Then it wouldn’t let me change or update my side. Now my app won’t launch and I haven’t been able to use it for weeks. Please fix the glitches.Version: 3.1
✓ Doesn’t workDoesn’t work properly ie only once in a while! Only seems to work between certain hours! Also if you get up for a pee it stops recording any further hours when you go back to bed! Useless!.Version: 6.1
✓ Buggy AppI appreciate the system and the daily sleep tracking emails, and the data seems fairly accurate (definitely not 100%), but the app is buggy. My biggest issue is that the alarm plays randomly, even when turned off in settings, and doesn’t play the sound I’ve selected (it plays the clock instead). Yesterday the alarm played the correct sound... but around 10:30 while I was at work. Just now it started playing (the clock again), and popped up four wake-up notifications. I’ve been out of bed for an hour....Version: 4.1
✓ Not goodAbsolutely useless unless you buy the expensive stuff to go with it.Version: 6.5
✓ You need to buy their product irlI downloaded this app and created my account, set my ~sleep goals~ and everything, only for the app to ask me which product from them I had purchased. I thought this would be like most sleep tracking apps where it’s just your phone that does the tracking. I’m sure it’s a great app if you do own one of their products, and I’m impressed with the user-accessibility of the app, but I wish they had made it clear in the description on the App Store that you need to buy one of their products first. Would have saved me 15 mins..Version: 4.1
✓ Demands irrelevant persmissions, requires to create account, requires a deviceWhen I first opened the app, it demanded that I provide my age, weight etc and agree to process my data. But I just want a sleep tracker! Then the app forces me to create an account. Why? I don’t care for it to remember how well I slept last month. Could I just skip that? And finally, it asked me which device I had. I just have an Apple Watch! Could you just say in the very beginning, before all hassle, that I should not proceed unless I have a special device?...Version: 6.1
✓ UselessThis device came free with a mattress purchase—that’s about what it’s worth. I went to bed after midnight last night and somehow was asleep by 10:13. It’s been way off like this every night for the past couple of weeks I’ve been using it. If it can’t even tell when I’m in the bed, how am I supposed to believe it can pick up my heart rate, respiration, and REM sleep? I don’t know how Simmons sleeps at night (get it?) ripping people off like this..Version: 5.1
✓ Hardware required, no way to delete accountHi, could you update your description to make it really obvious that you need to purchase hardware to use the app? I was recommended this through the Apple Health app and expected to have a place to just record when I start getting ready for bed and when I wake up. After I’ve already set up an account and given you all my health markers, I am prompted to select my hardware. How misleading! I can’t even delete my account. Hope you enjoy your PHI!.Version: 4.1
✓ Smart Alarm Feature Does Not WorkThe sleep tracking features work well to give you a record of the quality of your sleep. Unfortunately, the smart alarm feature, which is supposed to wake you during a period of light sleep is currently broken (confirmed as a bug by the support team), which is the primary reason I bought the unit. Without this feature, the app is pretty much useless to me..Version: 6.1
✓ Requires connection to bed or h/w monitorsInstalled, but reached a dead end when I had to select either a Beautyrest or a Serta adjustable bed or Sleeptracker sensors to place under the pillow. The developers reached out, repeatedly, and offered to help, but how would that work? They aren’t going to buy me one of these beds, or the under-the-pillow sensors. They simply need to make it clear to App Store browsers, before they download it, that their app requires specific hardware investment..Version: 4.1
✓ Doesn’t allow to open and see the app without login.This is annoying and against the App Store politics. I don’t want to create an user and provide my email before I check if the app is suitable for my needs..Version: 5.1
✓ Issues after a weekI was unaware that the date results showed the next day on the report. I tried to adjust the data, I was unsuccessful- I deleted the day in error. Check software updates both on iPad and thus app, everything looks great. Green light, everything shows working, yet last night it did not record my sleep again. This app and if hardware is adding more stress to an already stressful life!.Version: 6.5
✓ Strange UI1) can't edit notes 2) non-"standard" UI. Easy to accidentally hit done on notes and no way to go back and correct. The wrong buttons are next to each other: DONE on the left and NEXT on the right when you want to go backwards the back button is a small arrow higher up where you don't normally look so you hit DONE where the back button should be and can't undo that action. 3) the alarm turns off my sound volume when I stop it. What the h*ll? There's no reason to mess with my volume controls!!! To the developer response. What has "making sure your alarm is actually reliably playing with sound" have to do with turning my sound ***OFF*** when I turn OFF the alarm when it plays??? This is not acceptable. Sometimes I forget to turn the volume back up and I have missed notifications because of this..Version: 6.1
✓ Doesn’t Report Accurate InfoSince day one the tracker has been confused with who is in bed. We have reset ‘who sleeps on which side of the bed’ several times but the system still reports the wrong information. We do not often travel separately, so it’s difficult to do any testing. My partner just took a business trip, and the system once again is reporting that I was not in bed. I have lost my patience or desire to figure out the problem. If the app can’t get it right then they don’t get any of my data..Version: 6.1
✓ Helpful and effective but a little finickyThe application is helping me improve my sleep habits and I am starting to experience the known benefits. Thank you. One has to be very attentive when setting on you think all is good but you discovered your WiFi was off and it did not record. M.Version: 6.1
✓ Weak WiFi connectivity with the stationOnly 2.4 ghz and has serious issues maintaining WiFi connection. Would maintain connectivity for several hours but once WiFi connection is lost it just sits there blinking it’s little yellow light. Other WiFi connected devices reconnect, this one needs to be forced to connect through the phone app. Really disappointing..Version: 4.1
✓ Not working well. Doesn’t stay connected.I have reconnected the device to my WiFi once each day in order to use it. I have no problems with any other device and plenty of bandwidth. I will not continue to do this if it doesn’t start working on its own. This has given me a bad first impression. I would not recommend this at this point. I wish I would have just left it in the box..Version: 5.1
🙂 Sleeptracker®-AI Positive Reviews
Sleeptracker®-AI works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sleeptracker®-AI.
⛔ Sleeptracker®-AI Problems
