Georgia Lottery Official App Negative Reviews

Georgia Lottery Official App App Complaints & User Negative Comments 2024

Georgia Lottery Official App app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Georgia Lottery Official App? Can you share your negative thoughts about georgia lottery official app?

Georgia Lottery Official App for Negative User Reviews

✓ Functionality IssuesThis app freezes on a regular basis. After loading funds & selecting done, I often get a white screen & have to delete & reload the app. Back functionality doesn’t work properly in some places. After purchasing tickets for one game, I selected to play another. I then selected to look at winning numbers before selecting mine. When I clicked to go back, it took me to the previous game’s number selection screen with the numbers selected that I had already purchased. I am a software product analyst, so I know this app could be much better..GA Peach Road WarriorVersion: 4.4.0

✓ Scammy appThe app just stopped working and said I needed to call the lottery 800 number. I did and the rep I spoke to said this had happened to EVERY single user of the app and that I was smart to wait a day or two to call because the wait times had been so long. WHAT ORGANIZATION has a problem like that — affecting every single user — and does not send an email to all of them? She had to send me a reset email. It didn’t work so I went to my laptop and requested my own password reset. That worked — but the app is still broken. WTH, Georgia Lottery?.DisastergrrrlVersion: 5.4.3

✓ Diggigames are the absolute worstI play just to kill time and get away from candy crush. , but I am starting to notice issues with loading of the diggigames. 3 days ago or only allowed me to play 5 games but tonight it allowed only 2 and after playing those for about 10min, not one game loaded . I mean you would think after months of error messages and customer complaints this would be fixed ? It’s really ridiculous that an entity like this does not have adequate software developers. UPDATE THIS APP ASAP! It’s starting to feel like a scam..THIS IS SUSPECTVersion: 5.2.0

✓ Constant ErrorsI’ve been using this app on and off for quite a while. No matter how much time has passed, I continue to have the same issue with errors. Of all the apps I have and use regularly, this is by far the worst. After 3 or 4 games (the same game and the same wagers), I get an error message and have to sign out and log back in. It’s pretty ridiculous! AND don’t even try to change the amount you’re betting because that will definitely cause an issue…apparently the software can’t handle minor changes even though it’s an option. After years of this, I would’ve thought the issue would be addressed and fixed. I’m pretty sure they automatically log you out after winning $10 at this point 🙄. I would think an entity as big as this would be able to work out these types of bugs at this point..A-TownRiderVersion: 5.1.1

✓ The worst...I don’t think I’ve ever written an app review. I felt compelled to leave this review because I’ve absolutely had it with this app. First of all, there’s this random white bar at the top of my phone over the app. I know it’s the app that has the problem because no other app on my phone has this white bar at the top, and I’ve even tried to delete it and download it again but it’s still there. Second, if I try to scan tickets, half the time an error message comes up. I’ve had multiple other problems with this app and because of it, I don’t trust that it’s completely legit. Oh, and don’t forget, the fine print reads that if there’s any discrepancy resulting from the app , Georgia lottery wins...always. Come on Georgia Lottery! You have the money to hire experienced, competent people to fix your app! If it worked right, you might actually have people willing to play the lottery online🙄.Courtsrob1Version: 4.5.0

✓ Remember FACE ID when updating appThis app is great for the convenience of not having to go to the store to get a ticket. But there seems to be a ton of updates required to the app. Every few weeks, I have to update the app to play. PLEASE make the app remember my Face ID when an update is done so I don’t have to always remember and enter my password. The app also doesn’t seem to allow you to store any saved passwords in your keychain / password manager, and when you let your phone create a strong password for you, you can’t remember the long string of characters, so you are forced to regularly click the forgot password link and reset it every time. Total pain. Please fix this. Allow the app to remember your Face ID after it is enabled when users are required to update the app for easy login..Big Rig AtlVersion: 5.4.3

✓ Wouldn’t waste your time on the diggi gamesI’ve had this app for 3 years now and have put thousands of dollars into it. the most i’ve won is 250 and 150. the diggi games are 100% rigged to where they will give you just enough hope to where you keep playing until your money is gone. i’ve been hoping for the $500+ winner but it’s never happened. BUT it is gambling so i know what i’m risking every time i log on. i would NOT recommend playing the diggi games on this app. all it’s really good for is checking scratch offs and purchasing powerball and mega million tickets..Blaze6921Version: 5.4.4

✓ Annoying…getting worst with each upgrade!For the love of god …why in the world you ask me almost every time to sign in , and then enable faceid . Even after I do that …you still ask me again the next time to sign in and enable faceid !!!’ Also maybe this isn’t the app developers fault , but I find it really stupid to not allow me to buy tickets if I am traveling outside GA ! I am already signed as a GA resident , you got my ID and social security number . What does it matter if I am in GA or if I am in Florida on vacation and I want to buy a couple of tickets ? I would still be able to buy it in Florida , except now , I have to get out of my hotel room , drive to the gas station in order to buy tickets ..ErionziuVersion: 5.4.3

✓ Does anyone ever win Diggi games big prizes?I’ve been playing off and on for almost a year. When the pandemic set in and isolation became the norm, I found this app and the games to be entertaining. That said, I NEVER hear of big winners on any of these games. I’ve even Googled it and I think one person, some years ago, won 40K. Nothing since. They show top prizes on each game but the needle never moves. I plan to do an Open Records request to see just how many people have won top prizes. I’ll report what I find. In the interim, I still play and I’ll admit some of the games are quite fun. But at the end of the day, people who enjoy playing, also enjoy winning. If it never happens, you will lose players..RF of GAVersion: 4.4.9

✓ I loved it until...I loved this app until about a week ago. Now even though i have multiple funding sources (all with ample funds), it says I don’t have a register source. When I delete the accounts and re add them as funding sources, the app accepts them (and says so). So I can’t play at all now. I’ve spoken with customer service three times now. Although they’re very friendly, they haven’t been able to help. It was left with “I’m going turn your issue over to my manager and they’ll call you.” Still waiting..MtsharonVersion: 4.4.6

✓ Just wondering…I’ve been using this app for about a year now and the most I’ve ever won is $10 ($4,$2,$2,$2). Needless to say I’m always checking to reviews to see if any winners comes from the app, so far IV not seen or heard of any digital winners. I too am skeptical if digital tickets have the same odds of winning a jackpot or at least any substantial amount in the thousands. Most of the reviews I’ve read are over a year old or that month that’s not clear how long they’ve been there. With that said, if and when I do win I will post another review to give hope to my digital hope and wishers. Aug 28,2021. Good luck!.Results4youVersion: 5.0.1

✓ Mixed emotionsI actually have won more on this app than all of my store bought lottery items combined. I played lucky 7’s hit it two times for $777 in a week of each other. I played a $10 ticket both times and was only $30 invested when I hit. Now, the bad side…. Bait and switch. Since then I went on to win an additional $500 but it was all gone in a minute(not really) but over the next several days I played it would not let you win a penny. So, do I think it is rigged? Yes and no. Yes I believe the computer ties your name and player number with wins and loses and if you have hit any pot of substance they have it set to get it back… but it is gambling and you have to know when to stop…. I still play but I look at it as charity work for the college kids….Giiligan01Version: 5.4.1

✓ Ok App but….This app is ok but needs improvement. It freezes up constantly and I have to keep powering down my phone so that the app will open and sometimes it still doesn’t open after powering down a few times. Once I click on the app, it either stays on the main screen or once it passes the main screen, it stays on a white screen. I just want to scan my tickets to see if I’m a winner. How hard can that be? Also, I’m a loyal customer and the most I’ve won on the Diggi Games is $5. This app is so rigged! I have better winnings playing slots overseas… please fix!.Shon JizzleVersion: 5.4.0

✓ SMIDGIEThe title refers to Diggi — I’ve played various games yet haven’t—as yet—won a biggie. A smidge here and there but nothing to scream at the top of my lungs about. I’ve gone into the section that shows a breakdown of different amounts of money you can play — $1, $2, $3, $5, $10. & $20 and it shows the amount of $$ you can win and how many, if any, have been won. Looking at that can be depressing as there aren’t many wins compared to “what” can be won. In fact, there’s one game that has ZERO wins and it’s been around for months. Understand these are a game of chance but it seems more appropriate to refer to them as games of “go ahead and lose your money”. Don’t believe there’s any top prize wins but I could be wrong. Guess the bottom line is if you have money to burn, go for it—but, if you don’t, the odds are stacked against you. Lottery officials ensure the wins are few and far between. Good luck to all!.Thrisonly1Version: 5.3.0

✓ Took $ from my bank account and waiting an hour and half now and still says zeroI am 1 hour in and still it says in one place the funds are there. When I go to purchase tickets it’s says add funds. Clearly they have not figured out how transactions work. NO ONE should have to go through an hour or more long process to purchase a lotto ticket. It exposes you to much. Makes me feel like I am being scammed. But that’s the state government this is how they do business. Obviously they care less about negative reviews because you have a BUNCH OF THEM AND NOTHING CHANGES! Whoever is in charge should be fired and replaced with someone that is competent. When money leaves my bank account it should reflect that in my IHope account. It’s been an hour and a half. The first transaction was at 8:18pm it is now 9:38pm. Useless people in charge,useless writing reviews useless calling the 1-800# so that makes this process USELESS. If yours works great. I will delete this app as soon as I find a way to get my money back. SOMEONE HAS TO KNOW SOMETHING?????.Kebo22977Version: 5.2.0

✓ Didn’t Get My MoneyI played Starship Keno with 1 and 5 dollar plays and won several times. I even got the emails notifications saying I won each. I averaged about $40 in winnings but I was noticing that the winnings were not being added to my account so I stopped playing. I reached out to support with no response. So one day I called and a representative said she couldn’t see where I won but after she kept looking she read to me each winning. She said she would make a note if it and pass it to the appropriate dept. Days later I received an email claiming that I did receive my winnings but I used money playing more games and that they couldn’t help me. These people scammed me out of my winnings. There’s no way I’m sitting here watching as I win an clearly seeing that the funds wasn’t being added to my account. Not putting anymore money into this app. I’d rather play at a retailer’s store..JESUS@33livesVersion: 5.0.1

✓ Location errors aboundI was having trouble making a purchase on the website because it was saying my location services were disabled (they were on, with full permissions allowed - I even tried messing with the roaming settings), so I downloaded the app. They had no trouble letting me load $20 from my bank into my account, but now I can’t use it (or refund it!). Each time I try to make a purchase it says “GEO_COMPLIANCE_DENIED”. I’ve checked and rechecked all my settings, I’ve turned airplane mode off and on, turned the phone off and on, tried on the website again, tried from a different city, nothing works. The only thing I see different is if I try out of state and it gives me the message that I can’t play out of state, which is fine, but if they can get my location in backwoods Alabama they should be able to determine it where I live..SusanesqueVersion: 5.1.9

✓ Wish it workedRarely does a ticket purchase actually go through without an error message saying that my phone’s location services are disabled. Tells me to enable location services and try again. The thing is location services are enabled and enabled for this app. I even disable and then re-enable and still nothing. After I try many times (unless I forget or give up) the purchase will eventually go through. Also wish you could save sets of numbers to replay and a place that shows what tickets you currently have purchased would be nice..TAG1138Version: 4.3.2

✓ Poorly doneNot user friendly. You have to search through layers to get to the information that should be forefront ie scratcher odds and winnings. But the biggest disappointment was the 2nd Chance Raffle Fiasco. I downloaded the app specifically to enter my tickets and I could see that my tickets were there HOWEVER right above my ticket entries it said I had no ticket entries. Huh? After contacting support they basically said I had to get on the computer to do it. So what’s the point of the app? But wait, there’s more. Do you know there’s absolutely no way to see the raffle or even know what time beyond the day that the raffle begins? That’s right. You’re in the dark with this app. There’s not even a little celebratory page or icon saying its currently in progress. Nothing. So the whole point in entering is hope. Well the app destroys that as far as the Raffle goes. All you can do is wait days later and scroll through all the winners to see if you won. Not fun..The Working PoorVersion: 5.4.4

✓ I’d give it zero if I could.There’s always something wrong with the manage funds option. When I want to put money in it says my remaining vip preferred balance is $0.00. Then when I call I get sent to a bunch of different people, who tell me they’ve fixed it. And it works... for one transaction😑. Then it goes back to doing the 0 remaining balance thing. And when I tried to call again the lady at global payments was extremely rude and had an attitude. I apologize but I don’t think if you are working in customer service that you need to act like that. My problem still didn’t get fixed. I’m not asking you to be 100% nice but dude chill out a little..TheFaeWolfVersion: 4.5.0

✓ Was cheated out of winningsI was playing one of the Digi games, “Cats ‘N’ Dogs,” where you need to match 3 items to win. I was revealing items one at a time and the game crashed. I went back to the Digi games and click on the link to continue an unfinished game. I ended up matching 3 “Steaks” which was supposed to pay out $800. Instead it showed at the bottom I won $0.50. I took screenshots and emailed support. Support took several weeks to get back to me and basically said their logs showed it paid out the correct amount. It didn’t matter I had screenshots of the finished game board or the session ID. Nothing but legalized thievery..BWheetleyVersion: 5.2.0

✓ GalottobluesI would have at least gave it 4 stars. But since the last update it's does not work properly. It's constantly freezes. It logs you out way to often. And since I work night shift that's usually when I play. But again since the last update I can't play between midnight and 3am. I don't understand why??? Sometimes I can. But more often I can't. When it will let you log on you go to purchase a diggi game and it gives you error messages that you can't purchase that game at the moment. But trust me it's all games. This is my first ever review on anything. I wished it could have been a good one instead of this. Please GA LOTTERY fix the app. Getting frustrated and will delete it soon if not fixed..Jbarnes1973Version: 1.5.0

✓ Glitches and unreliabilityI have been playing for years on this app and it is always suspect as to whether you will get your numbers played or not. Diggi games times out in the middle of your game, keno will only push your play through about 75 percent of the time. It doesn’t show you if you won unless you look at previous played tickets. The scanner times out when you scan more than 10 tickets and requires you to refresh the app while in use. I love playing however it is quite disappointing and frustrating when you don’t have trust that the game is actually working properly or if you win or not. Not sure what the deal is with the digging games paying out cents in odd numbers. I have had .91 on my account for months now because there’s no where to play .91 cents..Big John FurlowVersion: 5.4.4

✓ Please work all the time!The app in general is great. Easy to pick the games and numbers, use quick picks, store and check your games, view purchase history etc.. and I agree with the other posters, where are the big winners? I’ve won plenty of small jackpots but have heard of no big winners. Most importantly it doesn’t always work. Diggi games almost never work. It’s ridiculous. Fix this already! It’s been an issue forever..Philk828Version: 5.1.3

✓ VERY DISAPPOINTEDI’ve been using this app for about 10 years. They used to have a Discover card that you could use winning funds with. I would win all the time. It was really fun. Seems like the change came once they made it mobile. Wasted so much money it’s funny because I got to the point when I win $2 I get excited because at least it’s something. I finally won $100 and it wouldn’t let me add a bank account. Called the number that appears after you try to add the bank account and they said I needed to do a credit check because they have other services connected to allowing you to add your bank account. I just want to withdraw my money they’re saying it’s like a loan because they front you the money. so I said no thank you and I hit PayPal thinking I could set it up, and it took my money. I don’t even give me an option to login to PayPal So I don’t know where it went. It’s definitely time to deactivate. I’m very disappointed because the ga lottery is a big platform it’s not like it’s just a little unknown company which you may definitely expect things like this to happen..DoRight123Version: 5.4.7

✓ Need a new appI like being able to purchase tickets online but this app is not user friendly. I would like to be able to keep the same numbers without reentering them every time my draws run out. Also the app is very slow. Right now when I am required to update the app, I am routed to the app and back to the site requiring an update. I tried to delete the app and re download but it continues to run me in circles. I would like to think that the pandemic is the reason for such a sloppy app but it has been like this from the first time I used it. As much money as the state makes on this, it seems like they could get a better product from somewhere.Aggravated in savVersion: 4.3.4

✓ Won’t Let Me PlayI use a VPN, nothing crazy, pretty standard these days. The app told me my IP address was associated with a proxy so I couldn’t play any of the Diggi games. Ok, easy fix! Just disconnect my vpn—except even with it disconnected, the app won’t let me play any games. It let me put twenty dollars into my account just fine but I’m not allowed to use any of it so…that was a complete waste. I get that they don’t want people changing their IP address to play illegally in the Georgia lottery but a) I’m in Georgia b) my IP address through the VPN was set to Georgia but that shouldn’t matter with it turned off.Benny LowryVersion: 4.5.2

✓ Pretty easy way to throw money awayI had hoped to save myself a trip to a lottery retailer with this app but that’s just not the case. Only 2 games I play are available in the app and winning even the barest minimum seems to happen far less often than wasting my time going to a retainer. I’ve researched multiple times looking for proof of anyone winning a larger amount through the app but have yet to find any which seems suspicious to me. As long as the app & website has had active purchasing, there should be some higher winners popping up. Best thing I can say for the app is the scan ticket feature is useful..ANPPJMVersion: 4.3.4

✓ Conveniently inconvenient!The games are cool and it’s very convenient for purchasing lotto from home! The thing is they make it very easy to load money to the account but you have to jump through hoops to retrieve your winnings. I wasn’t able to receive the funds to my bank account because of my credit history, what does my credit history have to do with me receiving my winnings? So now I’ll have to be issued a check which once I do my account will be closed and I’ll no longer be able to use this app! So make sure you have good credit if you plan on trying to get your money off of this app!.Where's My CityVersion: 5.4.1

✓ Transfer Not WorkingAll has been good with the app up until it wouldn’t let me transfer funds back into my personal banking account. It instructs me to add a funding source. But I have had a funding source on my account since day one. I tried everything to get my winnings transferred, but nothing will work. I can, add fund to the app to play though. That’s what is so frustrating. I hope they can fix this asap, as I have read others are experiencing the same issue. PLEASE FIX!!!!.JaeebrownVersion: 5.4.4

✓ Long Time PlayerI remember back a few years ago when I started when there used to be a players card u can have your winnings transferred to when u win and use it at lottery places in around town for scratchers and also not having to transfer to bank account. Wish that was still available but it was removed from the options.. But my BIGGEST ISSUE is that the diggi games that was removed from us with no warning that there was going to be taken from the site. Example like the Monkey Drop game and the Lightning Keno and New games that are added are just games we all ready play now but just with new graphics and new game name...DeezNuttz49erVersion: 5.0.5

✓ Something fishy’s going on here!!I downloaded the app because I don’t like to carry cash on my person and be inside the store buying tickets. Since then I’ve won a dollar here, a dollar there. And the most I’ve won thus far is about twelve dollars on the Power Ball. But two weeks ago when the Mega Millions jackpot hit 1.1 billion I played my usual two draws and the frickin app crashes. Now when I open the app it just shows a blank screen with the Ga Lottery logo and a 0 in the right hand corner of the page. And it’s been like that ever since! So what’s Really going on? I still have money in that account that I can’t even access now!!!.B’no1UknoVersion: 5.4.0

✓ Why does the app use Face ID?Every time I have to login I HAVE TO enter my password. I have to enable Face ID EVERY time I login then it does not function even if I go back to the app in a few hours. This has to be deliberate as some sort of attempt to make the app appear more secure. Pasting my password is not allowed either. I rarely use it anymore as it delivers a bad user experience just as most apps developed for or by the state of Georgia. It’s as if Georgia goes with the lowest bidder (usually lower quality) and gets a product that indicates that choice..JollyJosephVersion: 4.4.2

✓ Poor App StabilityI've had a bit of experince with this app. 4+ years of playing across the spectrum of offered games. Dont expect to win everytime. It IS a form of gambling. Sometimes ya win, sometimes ya don't. This review isnt about that. Ok, that said, let me lean in to why I posted 2 stars - APP STABILITY IS POOR GA Lottery!!! You have games that crash pre/mid-game so often (gameplay hang ups, error codes abound, payouts delayed and your forced to replay games, sometimes payouts are added 5+ minutes after winning, and the list goes on), that i oftwn wonder WHO you have maintaining your software and server stacks....a child? A geriatric blind 90 year old? GA Lottery pulled in $1.2 billion dollars in 2020, but can't spend the money on creating a premier platform that is fun and STABLE? And your withdrawl process taking 3+ days? 😳 In this day and age, ya'll can do better. Way better. Bottom line - I dont reccomend this app to any of my friends or family....or anyone really. Go to your local gas station and pickup your tickets there. 👍🏼.PapaJATVersion: 5.1.3

✓ Convenient but sloppyI like that I can use this app to purchase lottery tickets from my phone with a debit card instead of getting cash out of an atm and buying them from the gas station but the app features are very lack luster and you can’t check to see if you’ve won because you have to go back and forth from the recent purchase page to the winning numbers page to check your numbers and I think that is just sloppy coding and design on the app designer. This app has a lot of potential but I doubt it will ever reach that potential unless they update it based on user reviews. Also the resolution on it is based off of older iPhone and not on the new XS.JakeaintscaryVersion: 3.2.0

✓ Needs much improvementDoes not show winning numbers in anything close to real time...better off checking web site. Does not show if your ticket was winner or loser just shows your numbers in one area and winning numbers in a separate area no better than checking a paper ticket actually last convenient. This app has potential but needs a lot of work maybe some quality assurance by someone who actually plays he lottery..???Don't get itVersion: 2.2.1

✓ Easy to use but wonder if folks are actually winning anything other that tickets or $2I have been using the app for quite sometime and find that it is extremely easy and convenient. There’s no need to drive to a ga lottery location to purchase tickets, you just select the game you want to play, select your numbers or quick pick and the remaining process and you’re done. However, I’m not sure of the number of folks using the app but I do find it interesting that I have not heard of more winners and winning substantial. I know it’s a chance to win but just wining a ticket or 2 and $2, wow, that is puzzling. To be honest it does make you wonder if you’re just wasting your dollars using the app and perhaps you should just drive to a location. 🤔 Maybe ONE DAY it could be ME! Woo Hoo!😁.Girl Raised in GAVersion: 4.4.4

✓ Less odds then buying in personThis app freezes a lot, half the games won’t load, it logs you out in the middle of the spin. It makes me think it’s really messing up with money. It is a fun app but for the amount of money put in to not even win little prizes after rolling 8-10 times, it’s just ridiculous. I feel the odds are way less then buying in person. If I spent $150 on scratchy I would probably at least win a tiny bit back. These games give nothing..TherapyaaVersion: 5.1.3

✓ Fantasy 5 winning number statistics.No doubt, the app is super convenient compared to a retail ticket buying experience, and hopefully will get easier to use with each update. My request is for greater transparency in the “winning number” section of Fantasy 5 results. Up until a few months ago, the Fantasy 5 winning number stats would either divulge the location of the winning ticket, or state the ticket was purchased online. Ironically, this information was no longer available the day after someone won $1.7 million, the largest jackpot I have seen in some time in this particular game. Why the sudden change? As a matter of transparency, I would like to see that feature reinstated. It is reassuring to know someone,somewhere, won, and that you are not just throwing your money away. If a winning number hit in the same, or the next town or county nearby, you might be more likely to think there is a chance it could happen to you! Also, I would like the stat “Total number of tickets sold” added to the existing stats of winning numbers. This stat would give the player greater insight of the general public interest of the game during the various jackpot amounts. I realize that the odds of winning are furnished, but I imagine that is based on the total numeric possibilities of 42 numbers..PillarofwisdomVersion: 4.5.0

✓ No sound on keno !!!! Frustrating Tech support no helpI have been using this app to play Keno and purchase online lottery tickets. As far as the online lottery tickets goes it has worked perfectly.! I know that Keno is a digital game and it’s designed by a computer to pay off the less amount and I’m good with that. The best part of going to a casino is listening to the slot machines right ? That’s is why i played Keno it was kinda like a slot machine ….Well my sound quit working when I play keno now and I have tried everything possible to fix ! Deleted app / re installed . Tech support MULTIPLE TIMES ! No help ! It’s awful and have stopped playing keno because it has no sound ! Tech support has no answers !.Jrduncan1966Version: 5.4.4

✓ App incompatiblityI have your Ga Lottery App Ver 5.4.0 installed on my iPhone. Each time Apple comes out with a new software update my app quits working and I have to download it from the Apple Store. This last update completely stopped your app from working on my iPhone!! The app only worked for only 12 hours and now only shows a blank screen when you open the app! The screen goes blank once you try open the app; the link to report a problem to the developer is not available!!!.Noble 1 (84)Version: 5.4.0

Georgia Lottery Official App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Georgia Lottery Official App.