- 95.5LEGITIMACY SCORE
- 96.0SAFETY SCORE
- 4+CONTENT RATING
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QuikTrip: Coupons, Fuel, Food App Complaints & User Negative Comments 2024
QuikTrip: Coupons, Fuel, Food app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using QuikTrip: Coupons, Fuel, Food? Can you share your negative thoughts about quiktrip: coupons, fuel, food?
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QuikTrip: Coupons, Fuel, Food for Negative User Reviews
✓ Don’t use Apple Pay, pay at the storeApp glitches out and took my money but didn’t submit the order to the QT i selected. Instead it sent it to a different QT that was 10 miles away. (The app is supposed to recommend the closest, but let’s you pick the restaurant. It did neither.) Tried calling the QT where my order was placed, no answers. No way to ask for any sort of reimbursement through the app either for their failure. Out $6 and i sure as heck am not driving 10 miles, in the opposite direction of my work to make me late, to pickup food that will be sitting for 15-20 minutes. Thanks for nothing. Never will be selecting Apple Pay again and will make sure next time the QT app fails it’s their loss, not mine..Version: 3.22.2
✓ Constant ErrorsIdk if the new version of the app bugged things out, but it’s not operable now. Unable to put in an order, receives an error regarding adding coupons but there aren’t any coupons attached to the order. Unable to create an account to be able to place the order and pay in store, more error messages that never get past the birthday screen. No problems with network connectivity or issue with any other app. This app used to work great but now I can’t even order anything, what happened? This isn’t happening on just one device either, it’s my roommates phones, too. All updated versions of the app..Version: 3.26.0
✓ Opening an account failI’ve tried everything to open an account with no luck. I get to the account verification and it throws out an error Qt3000i. I went in through FB and it tells me, unable to complete. Please help, I’d really like to give the app a chance and change my review.. I apologize I wasn’t able to call you back. I wanted to let you know that the app didn’t like my primary email account. I was able to open an account with my secondary email. I will improve my star review because I believe this is a fantastic app, lots of options... however I think if you’re going to make it possible to purchase store items like a loaf of bread there should be more than 6 items. I’m seeing that as maybe something you are working on? I would like to add there is no option for ordering your fantastic fresh brewed Iced tea (my absolute favorite thing to drink) if I have my young kids with me while I gas, there is no way I’m going inside to grab a tea or sandwich. I would love to see the entire store in the app along with your huge candy and snack options! I would definitely buy more if I’m not standing in there telling my kids to hurry up and pick! Thank you for listening!.Version: 3.6.0
✓ Enough frustration to bailThe new app has lost me. It’s already tough because they didn’t use biometric features for logging in. As it was an overnight forced update my stop to make a quick order resulted in me abandoning the visit because I had no time to go through a setup. Now that I have gone through a password reset I have found that my payment data is also cleared out. Now i’m just frustrated enough that I’m not sure I want to pursue setting up payment again. I wish I could recommend not updating, but to not update is to delete the app. Whoever did this overhaul did a disservice to the really important clients, the ones that pay QuikTrip..Version: 3.0
✓ App errs too oftenNothing worse than punching in your mobile order, filling out the payment details, and then getting an error after hitting submit. This is not the first time I’ve encountered the app failing. While waiting for my order that I had to place when I got to the store, I decided to set up my account. Another error after entering my information. Waste of time. I like QT, and the app handles store location well, but too many bugs for orders and setting up accounts..Version: 3.2.2
✓ Why is there no option to modify your food like in the store?Just added the app and was excited to use, but when I went to make my favorite sandwich, there is absolutely no feature for modification of QT Kitchen menu items. For example, I wanted a BLT with egg, but there’s no option to add anything besides more cheese or a sauce. Cool, I’ll just get a breakfast sandwich and add lettuce and tomato, oh wait, I can’t do that either. I’d have to go into the store to do that, and that’s discouraged right now. Also was intrigued by the tv commercial that said the app offered grocery items for pick up, but when I went to add a couple of grocery items, the items were random and limited and a gallon of sweet tea wasn’t an option. Want chips? Sorry, you only get 2 Cheeto choices. So far, not impressed for a company that keeps touting the amazingness of their app..Version: 3.5.1
✓ DisappointedThe main thing I used my app for was finding the cheapest station on my route to my destination. I loved the arrows that could toggle for showing the cheapest or most expensive prices no matter the distance from my current location. Now it only shows the closest locations in order, with no toggle option, so now I have to scroll through the list to find the cheapest station. Then I have to check the map to see if that station is on my route. Way more work than I’m willing to put up with. This is seriously making me want to delete the app all together..Version: 3.0
✓ Broken constantlyI use the app at least once a week and never had issues however the last seven times I have tried to use it it’s error after error after error. I usually use it to order from the kitchen but once I start getting errors that make it impossible for me to order I just order from somewhere else. I have updated to the latest version, I have completely deleted the app and re download it and I still get errors. It used to be a good app but now is clearly broken..Version: 3.29.0
✓ Poorly thought out redesignThe UI is much less intuitive. While the previous design was not perfect, this is MUCH worse. However the dealbreaker for us was the removal of Apple Pay. We were using this app at least 2-3 times a week. Now we don’t use it at all. I can’t even find a mention of the move in the change noted, so I have no idea why they did this. Before this, QT was often our go to for grabbing a quick bite for the whole family. The loss from our family alone is going to be a couple of hundred a month..Version: 3.0
✓ App is horrible, love QT thoughThe app is so frustrating. I get notifications for deals which is great until I go to the app and it will not work. It logs me out every time then gives me errors when I try to login or reset password. I never get a password reset email but know that the email is linked to my email account because I can’t create a new account with it. My app is up to date, I’m not sure what else to do. I just want to enjoy QT to the fullest extent. It’s my favorite gas station :(.Version: 3.18.2
✓ I’m not sure why this app is rated highThis app is a good idea but the execution is not all the way there. There are no meatless options on the app so I can not use it for when I forego lunch on my break. The options for customization are extremely limited and there is no option for the hot and ready? The idea is good but the execution is not. It would be nice to bring the flexibility of the in store experience to this app to make it truly convenient. Maybe qt should add an instore shopper with accurate inventory variety reflecting for each store. Idk but I do actually wish I could use this app..Version: 3.26.0
✓ New revision is painfulI am a huge QT fanboy. We have about 20-30 in our area. The new app is almost unusable. Maybe it’s my fault for having a tiny iphone SE and the text bumped up a few sizes higher than default. But, the new deal and coupon icons don’t show enough text to make sense of what they are (web and UI designers seem to think icons over a readable list is smart these days???), so I have to click each one to understand them. And worst of all, the store locator is just a mess. First, you can’t see both the list and the map. Second, you can’t sort by prices. Third, the entire map is a sea of black bars on top of each other with the distance, not the price... which you wouldn’t be able to read anyways... because they all overlap. Fourth, the store list is now half a screen of white space per store, so I have to scroll and scroll. Fifth the jump back between the list and map seems to jump and re-sort things on me. It’s just confusing and frustrating now. So, basically, the two things which drove me to use the app and to go extra to QT, are now worse. I can’t find the cheapest gas on my commute, and finding deals and coupons to entice me into the store is no longer a quick glance. Oh, and I had an old email in the system, never used on the app, and it gave me a graceless in app error message when my already used email was attempted for signing up new..Version: 3.0
✓ NO Gas Prices Shown Dev Team???I really like QT but why aren’t the gas prices shown for each location? It doesn’t make sense that this is a gas station app but don’t show the prices at each location? Some locations are more pricey than others! They could even be less than a mile and one charges more than the other. There’s no reason to waist more gas looking for the cheapest locations. Dev’s Please update the app to show this?.Version: 3.29.2
✓ Poor UXI’ve only used the app for mobile order and pickup. You have to press soo many buttons to place simple orders. There’s an awkward delay between transitions and sometimes I have to press the same button twice. It remember my order, but only for walk-in pickup (even if I selected on-lot before). This forces me to make the selection every time I want to order. Also does not remember the car you have selected before. It’s a very high bar to place an online order (especially as compared to competitor apps like Chikfila that make it sooo easy).Version: 3.9.0
✓ Apple Pay Does Not WorkApple Pay never works when placing a QT Kitchens order via the app. I’ve tried multiple different QT stores and multiple cards. Apple Pay will sit there and show processing for several seconds before erroring out and stating that the payment was not completed. I regularly use Apple Pay in person, in other apps, and on websites designed to accept Apple Pay. I doubt it’s user error. Also, if I’m going to place an order via the app to pay in store, why should I bother using the app? Instead of generating a barcode receipt (like when using an order kiosk in store) that a cashier can quickly scan, a cashier needs to stand there and ring up each item and customization manually after searching the register for the right item for my pay-in-store order (errors have already happened in this manual process)..Version: 3.20.1
✓ The new appI eat QT Kitchen regularly. I always order on the app. I loved the old QT app but with the new update I can’t order my favorite items the sandwich bread choices always shows as “unavailable” no matter what location. I always call to confirm and i called store #96 today and they said they have all the bread but my app is showing that they do not have any so i have to drive to the qt and wait for my food. It is just pointless to have the app when i only use it for good and that isn’t working correctly.Version: 3.0.1
✓ App good overall. Repeat order option needs improvement.The app is overall solid. Would really like to see the option for in-store or on lot pick up moved to the end of the order process, rather than the beginning. Currently if you use the re-order or favorite order option it is impossible to tell whether it is set for in-store or own lot pickup. It appears to default to in-store with no way to change. A very frequently order the same thing, but change my pick up preference constantly depending on whether or not I need to go inside for something else..Version: 3.9.0
✓ Payment option won’t recognize my valid cardI love this store, but I download the app and I’m unable to pay for pick up because the app continuously tells me that my credit card is not recognized. The card is valid and when they run it in the store it’s not a problem. I asked if they could help, and they explained that this is some thing that has been a problem for people and they have no control over it. I hope it can be fixed, because I would likely use it almost daily, as it’s just down the street from my work..Version: 3.18.2
✓ Cannot create accountNo matter how hard I’ve tried, I’m unable to make an account. I haven’t been able to in the last year. Every time I put in all my information it sends me to the screen that says “I confirm and verify that the information provided is true and accurate”, there’s nowhere or no button for me to click in order to verify. I’ve tried this on various different phones and brands(family members). I don’t know what to do..Version: 3.27.0
✓ Needs Another Update?I just tried signing up and creating an account and it won’t work at all. It keeps saying there is an error. I see that they say they updated the app recently. But that is not true. I tried creating an account about three weeks ago and it was doing the same thing. The app is updated on my phone and still nothing has changed. They really need to get this fixed if they want customers. I’ve been trying my best but I might as well just take my business elsewhere..Version: 3.21.0
✓ No Fuel Rewards/DiscountsI love QT, it is my go -to gas station because it always seems to have the cheapest gas around Atlanta. The app is nice food food deals and discounts when you order through the app, but it is lacking on one main thing. QT is a gas station and the app has no fuel rewards, that is what really will make me a loyal customer. Being an Uber driver it is so important that I can save on gas any way possible, and it’s so disappointing to have heard about this app so much but downloaded it and realized there is no way to get discounts or coupons on fuel. Compared to the RaceTrac fuel rewards app this app almost fails to compare..Version: 3.20.0
✓ Just put in a search barI hate having to click on 5 different things just to get something to drink especially when the interface is so laggy and freezes up sometimes. Every other store app has a search function, also inconvenient that you have to start an order to see items in the store, but the app has no connection to the store’s inventory so most of the time I order something they tell me that don’t have it as I’m already pulling in when I placed the order 30 minutes ahead of time..Version: 3.23.1
✓ Terrible appI’ve tried creating an account through the app at least 10 times over several weeks and constantly get an error code…so I haven’t been using the account but then this morning it tells me before I even select a location that they aren’t taking orders at this location… for all locations.. I call the location to order by phone and they direct me to order on the app… which I can’t… very disappointed as I’m 1 week post partum and can’t get the breakfast pizza that I crave..Version: 3.27.1
✓ DO SOMETHING!!!I absolutely love QT. Their food is always great and that’s the only place I get my gasoline. That being said, this app has some pretty serious issues for usability and accuracy. For one, it says the fuel prices near me are 2.75 when they are actually 2.25 which is hard to understand how that’s even possible to be so far off. I also have to log in to my account EVERY time I want to use the app. Absolutely none of my restaurant or any other apps are that way unless you want extra security. I will continue to be a loyal customer, but please do something about the accuracy and usability of the app..Version: 3.2.0
✓ Used to be great...The find a location is now worthless while on the go. It starts you out with so much screen clutter at the altitude of an SR-71 that you can see the next state but not the highways on the map. Then it refreshes at the slightest movement or zoom, so frequently and with so much useless detail that if you’re trying to see if there’s a store 1 or 2 exits away you have no chance. It will be pulling down data as you drive past the exit and see the store in your rear view.Version: 3.8.0
✓ Pile of CrapNot sure if you can call it a fully functioning app when it’s impossible to create an account. Without said account it’s just a way for me to look at QTs offerings before going to the store. Maybe create a better account creation process? One that tells you what the error is instead of posting an error number that means nothing. I’ve reinstalled the app several times now to no avail. Guess I’ll take my business to RaceTrac instead. They actually have an app that works..Version: 3.26.0
✓ Restart App…If your objective is to restart the app after making every selection or menu tap you have achieved success! This app is absolutely abysmal and deserves negative stars! It was updated 2 weeks ago and it is still faster for me to drive the 3 miles to get to the store than it does for me to click on a single thing! I have provided the necessary settings to “unlock” all the features! Still can’t even check the local store for anything! Never mind checking the local store how about you just fix finding a store on the app! Let’s start there, then work your way up to adding other things!.Version: 3.26.0
✓ Won’t workAfter 5 times of trying, the app won’t allow me to place an online order. It keeps saying I need to confirm my email to pay in store, even though I’m paying Apple Pay. The Apple Pay even processes, then it declines because of this message. It also keeps crashing even I would add an item to the cart. I’m not sure how this app has 4.9 stars, I decided to give up and not make a trip to qt because of this. My email is confirmed and has been for a long time, I have placed many orders in the past..Version: 3.24.0
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