Buffalo Wild Wings Negative Reviews

Buffalo Wild Wings App Complaints & User Negative Comments 2024

Buffalo Wild Wings app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Buffalo Wild Wings? Can you share your negative thoughts about buffalo wild wings?

Buffalo Wild Wings for Negative User Reviews

✓ Pick up timing bugI have ordered twice off of the app to pick up an order after a work shift. Both times I place the pick up time for the order a day before that work shift so I don't forget to buy food. I choose what food I want, put it in the cart, type in the day and time I will pick up the order, and pay. BOTH TIMES after I finish paying the app tells me that my order will be ready in 30 minutes. This is not the time I specified. I've had to call the restaurant and tell them that no, I don't want my order in 30 minutes. I want my order at the time I put into the app. The workers I've talked to have been great. They fixed my pick up order in their system. Yet when I ask them if I'm doing anything wrong in the app, they don't know. This is very frustrating. I don't want to call the restaurant to fix the pick up time every time I order food from here..James Larson.Version: 7.8.1

✓ App doesn’t accept my ordersI’ve had this app for a long while and it was great until here recently. Every time we use it, it never accepts our order. We even go so far as using multiple cards and never accepts. This last time we finally got it to go through for delivery and half way through waiting the dashers had to cancel the order because Buffalo Wild Wings didn’t even have the order in their system. Luckily I had an email receipt proving we did order and the transaction already being taken out of my account. But now instead of delivery we have to wait for them to make it and then go pick it up. This is all because their app messed up. Also the cards we used, we have used in the past with no issues! I don’t know what the deal is but these big dues need to be fixed. I can’t be the only one having issues..Nicknameanonymous8475Version: 6.0.48

✓ Uh Oh Try Again LaterThis app is a very simple and extremely customizable program. Not confusing or overly complicated like some apps are. This could easily be a 5 star app if it worked. I tried for over thirty minutes to redeem rewards I had accumulated. I was logged in, had my food in the cart, information correct, and payment wasn’t need due to it being free. Well, it never went through. Just gave me Uh Oh try again later. Over and over and over. I tried using one reward didn’t work. Both rewards. Nope. Reset the app several times. Nadda. The same error over and over. The app is up to date as well as my phone. I was in a city with full LTE service and all my other apps were working except this one. My closest BWW is almost an hour away so I only go when I’m in town. Sadly, instead of utilizing the reward or ordering food in general I decided to go to Zaxby’s who’s app worked the first try. Hopefully next time I’m in town the app will work..GatorbryceVersion: 6.0.7

✓ Needs some helpThe app is basically functional, but you have to baby it. For one it’s really easy to accidentally swipe back after making all of the selections for an order. The keyboard settings don’t always pick up when a field will be only numbers. It doesn’t play well with the keyboard in general and fails to function with a password manager regularly. A big annoyance is that if you type in the payment info, then click on a previous step it erases what you typed. Another strange thing is why does it ask for contact info when it’s already known from your login? Just auto populate or provide a button that does it if you have a valid reason to not auto populate Overall the app feels like its a web browser or coded with practices from 10 years ago instead of a modern app..Otis166Version: 6.0.7

✓ Buggy and unintuitiveI’ve had a multitude of bugs with this app. One time using it, I ordered for delivery and put in all of my information, double checked everything and when I finalized the order, it had change my order to pickup and I had to drive and go get it. Tonight using it, I ordered for delivery again and the time estimate it gave me was FOUR HOURS LATER. I figured it was a weird glitch and would update later. Two hours later I called the store itself and they told me my order came in with instructions to be held until 7:30 (I ordered at 5pm). At no time did I ever change the time from “ASAP”. The app must have changed it at some point for some inexplicable reason. It’s also just not a very intuitive app. For weeks of use I had to put my contact information in every time I used it. It never saved it despite me being logged in to my account with that information listed. And it NEVER saves my cc info, requiring me to put all the info in every single time..DnarmourVersion: 6.0.22

✓ Poor service.Was dining the other night at the iselin Buffalo Wild Wings and decided to leave early with my girlfriend. I went in a group of 6 and we decided to leave while the other 4 people there decided to continue eating and drinking. I told the waitress in the table of 6 I was sitting at. I’d like to pay for the 2 of us from the table of 6 we were sitting at. She said okay and somehow made us pay for another table. Frustrated because she went back to the other 4 and said they still had to pay for the 6 of us saying we paid for another table somehow. So you fix that but instead you charge them again for what I already payed for and now I have to pay my friend another round that I shouldn’t have to pay for. I called iselin to request a refund and no answer. Straight to voicemail. On top of paying double. She served and cleaned up the tables very poorly. Very dissatisfied with our experience.Chris9621Version: 7.4.9

✓ No SauceI attempted to order a takeout order on the app for my construction workers. When I had the order complete, I had all my traditional wing orders pop up stating that they were unavailable. I changed all those wing orders to boneless and all the boneless orders came up as unavailable. I called the store that I was ordering from online and asked what was wrong. The app neglected to say that the store did not have the sauce for one of the orders. The app needs to have a way of each store being able to list what sauces, dry rubs, or anything else are available or unavailable at said location. The employees and the lady I talked with on the phone receive five stars in my eyes so thank you to them but to the app developers, I found a flaw in the system so it needs a little change added please and thank you!.HOTROD1159Version: 7.4.10

✓ The app is hit or missMy single biggest complaint with the app is that you have to sign in every time there is an update to it. Other apps automatically remember your information but this one requires you to sign in every single time there is an update. It has also frequently told me that my password is wrong when it is not. I have had issues checking in at restaurants and I have had issues with points being generated. It needs a lot of work. The final criticism does not have to do with the app itself, but Buffalo wild wings. I think it is ridiculous that you are now charging one dollar if you order to-go orders through the app. Why am I paying you a dollar if I am placing my own order and coming and picking it up myself. I think it is ridiculous and indulgent..SimplyBertVersion: 7.4.10

✓ Watch your pick up time!!!Used this app to place a pick up order an hour before my restaurant closed, normally we call to order and the food only takes about 15 minutes so our store is ok with ordering that close to closing time, but we thought we’d start using the app to earn rewards. Bad idea. After picking out our food and setting the pick up time to (today ASAP), then moving on to contact information the app changed our time to tomorrow. I changed it back to ASAP, which by the way WAS ALLOWED BY THE APP, it wasn’t grayed out or not an option. Then I went on the put In my payment info and hit pay now only to find out it put my order through for pick up when? TOMORROW!! We only figured out it would be ready tonight when we got there to pick the food up. Won’t be using this again as I don’t like playing the game, “guess what day your order will be ready?”.Brittany0673Version: 6.0.27

✓ App is frustratingBuffalo Wild Wings is one of my favorite restaurants if not my favorite. This app is horrendous, my account always signs out, they modify the menu from place to place but not the app, they recently took off the “sauce on the side” option(what I do every time, I’m about to order but now I have to call in instead of get my order online), points never register, points expire too fast(by the time I build up my points from all the errors they expire), and the location tracker is faulty too. I’ve ordered wings to a location across the city before, caught it the second it went through but made no sense ordering to a place I’ve never gone to. I was shocked to get on here for a review and see that they clock in at 4.9 stars. Must be rigged because all my years it’s never been programmed or coded correctly..Gregory John GaynorVersion: 7.14.15

✓ Missing PointsI’ve ordered through the app twice since April 18th and did not receive points either time. It’s frustrating because there has been a “3X The Points” promotion both times, too. I contacted customer service through the app and was told over a week later that I needed to contact customer service through the support email. Why is there the option to contact customer service through the app if it’s not the proper way to get ahold of someone? I’m still working on getting the issue with the April 18th order resolved and haven’t even attempted to get the missing points for my May 5th order. Ordering through the app is also an extremely frustrating experience. The app itself is very clunky. It takes ages to load each page and loves to erase your order at every turn. My payment information is never saved so the entire ordering process takes a good 20-30 minutes. I’m not happy with the new update to this app at all..Li-Li9Version: 6.0.7

✓ Good and BadddIf your one that prefers to use technology to order your food and pick up in store this is a great app for you. Personally I like to dine in which brings me to the first downfall of the app. I looked around on the app with no luck to find the group check-in that was available before the update. Instead of coming to conclusions I chose to take advantage of the option of submitting a question to inquire about the group check-in. After submitting a question it reads please allow two to three days for a response. Twelve business days later and still no response. Don’t waste your time submitting a question. Redeeming items with your points is very much so less user friendly compared to before the app update. Friends tell me they noticed their point declined after the update. Lastly it would be nice if someone showed the managers and staff how to use and navigate the app. The staff does their best to answer questions but they too are at a lose sometimes..Truckin ItVersion: 6.0.3

✓ App stopped working altogether with last “update.”I fairly regularly order from my local BWs and have been incredibly frustrated by the performance of the app since the last update. It continues to stay stuck on the loading screen (image of the BW logo) and will stay that way for hours on end if I allow it to do so. I’ve tried hard reset of my phone, deleting and reinstalling the app, and have finally had to settle ordering through a browser (which constantly tries to redirect me to app). It’s ridiculous that this continues to be an issue, and frankly has caused me to take my business elsewhere more often than not. I won’t even go into details about the diminishing quality and portion sizes that have become the norm in the past year or so at ALL of the locations I’ve visited. So B-dubs, please either fix this, or don’t be shocked when your customers continue to go elsewhere…..Tech Guy BurglarVersion: 7.6.7

✓ Frustrating appI ordered for a delivery. But missed how you change delivery time. Went in as ASAP when I wanted it hours later. Called to fix it and they said you have to call door dash to reschedule. Nothing in the app told me doordash was the delivery service or how to contact them. I call them and he said I do t work at that time you need to cancel with bww and reorder. I called them back to cancel and was harder than it should have been. I put in a new order. 3 weeks later they never cancelled my original correctly so I was charged double for 1 meal. Had to get another manager to locate order to get refund. App doesn’t allow to modify orders. See previous history or pervious order number. Took 30 min for manager to fix again..Not a fan of this app!Version: 6.0.10

✓ Issues with appI have had hit and miss issues with the app in the past, but it seems to be getting worse. Occasionally the app wouldn’t let me order or would crash. Now I’m having the issue of it not showing my old orders and it won’t open my rewards. When I click on rewards it says that I have access to 22 via the little number by the rewards tab. But when it tries to open it just says error something went wrong. I had the issue yesterday and tried it again today. I even deleted and reinstalled the app, but it just keeps erroring. I wish it just worked correctly consistently. When it works it’s a decent and simple app to navigate, but it endlessly frustrating when it’s not working right..Midas612Version: 7.5.6

✓ Worst food ordering appI only downloaded this app because they will deliver at later hours of the night from their app than from grub hub or door dash. That’s fine. I’m sure it’s a financial reason. But that was the worst online ordering experience I’ve ever had. Adding more food to an order is a tiny little link you have to hunt for. Adding additional dips was limited and felt like a chore. If I wanted multiple cheese cups or an extra ranch I had to go back through the menu for each extra one I wanted. Then at the end when I finally had everything I wanted in my order. It said one of my wing orders had something unavailable in it. Fine..what is it? The wings? The sauce? Which sauce? The veggies?! Let me check...oh the edit button no longer works now that it says something is unavailable. So I had to resubmit the order a bunch of times to figure out it was the wings...I’m exhausted and decided to order elsewhere..CardellamjVersion: 6.0.35

✓ Issues and improvementsI constantly have some issue with this app. The latest issue is that it doesn’t update to the day I am ordering. I order on Thursday for BOGO but it doesn’t show the option bc the app thinks it’s a Monday. I need to reinstall app for the day to update. Numerous times my reward pts wouldn’t update which means I have to contact support to get them updated. I would like to use Apple Pay. Would also like to use my rewards through the app for pick up. The app lets you redeem the pts but no way to apply them at checkout which is misleading. We’re not comfortable with indoor eating yet so my pts just sit there. Lastly the app is cramped as far as layout, seems like a website jammed into an app. I do like the order tracking which for the most part is accurate..Razor44Version: 6.0.35

✓ Frustrating at timesI recently used the Buffalo Wild Wings app and unfortunately had a difficult user experience. One major issue I encountered was that items were being taken off my cart without any explanation. For example, when I added wings to my cart, they would be removed when I selected a specific sauce. It was only when I removed or changed the sauce that the wings stayed in my cart. This made the ordering process frustrating and confusing. Additionally, I noticed certain customizations are missing for some of the items. For example, there were no options to select all drums or flats, or add extra sauce to my order. This was disappointing as these are options I would normally expect to see when placing an order. Overall, while I appreciate the convenience of using the Buffalo Wild Wings app, the user experience could definitely be improved. I hope these issues are addressed in the future to make the ordering process smoother and more enjoyable for customers..RaphalogyVersion: 7.5.6

✓ Just call to order. This is app is confusingThey make it more complex then it should be and this is coming from somebody who never has trouble with apps. It’s not as as easy as picking your items and going to checkout. They give you the option to goto checkout but it doesn’t take you there when you click on checkout so your stuck at a window looking at what you want to order but can’t. Also on Tuesday when they have specials you can’t order from the regular menu to get the “bogo” they won’t deduct the price! No they have a special window you click on if you want to take advantage of the special so it’s difficult to mix and match if that’s what you want to do because it won’t give you the accurate cost. The fact I’ve took the time to write this should let you know how dissatisfied I am with this app. I literally said you know what I don’t what BW3’s anymore based on how confusing it was to order from..WtfhappenedidkVersion: 6.0.6

✓ Needs a note featureThis app is fine although the rewards section could use some help. But where this app (and the full website) lacks is the ability to make notes or options. If you want your wings crispy? Well done? Extra wet? Forget it. The only option is to place the order then call the restaurant to let them know you did an online order and needed to make a note of one item. If your BWW is like any of the ones near we’re I live you’ll be on hold almost 10 minutes because they’re so busy they answer the phone, then place you on hold so they can handle the other calls coming in. I enjoy the convenience of placing orders online and I’m sure the staff enjoys not having to talk to someone so please bring the option to add notes or even make the options as clickable. I know the restaurants have stickers of each option so use the sticker options to limit what a person can customize so it doesn’t get too crazy..SmfitchVersion: 6.0.48

✓ Used to be greatThis app used to be amazing. Now it’s nothing but bugs. From the moment I updated the app to the new layout. It wouldn’t let me sign in for over a day. Kept saying network issue. Now every time I order it shows a pick up time and location. But when I click checkout. It always has an error. Then says online order unavailable at this location. Sometimes it grays out the boneless wings and says “unavailable at this location.” The check in button seems to be hidden somewhere. The layout is nice. But it would also be nice if the app actually worked Old: I love the app and the blazin rewards. Nothing better than being rewarded for spending money somewhere. The app is great for lunch hours. I only get 30 minutes for lunch and is nice to order ahead. The one thing I dislike is the redemption of points. I was scrolling through the list and accidentally redeemed something I didn’t want. Now I have to wait 24 hours to get the points back. There went my lunch for the day.Miamiheat3n6Version: 7.3.14

✓ What’s up with the delivery option?This app is incredibly frustrating, it NEVER lets me checkout no matter what I do. I have to go through DoorDash (or simply order WingStop instead) when I want wings. With that being said, if I choose delivery specifically, it’ll state that delivery isn’t available so I can come pick it up instead. Due to having covid AND pneumonia, pickup is completely out of the question. Anyway, this app is terrible and I can’t figure out what the problem is. Even if I use the browser on my phone it continues to give me trouble. I’ve updated, logged out and back in, deleted and reinstalled…nothing works. I’d love to love this app since BDubbs is closer, but wingstop will probably be getting our coins until BDubbs app developers fix this issue. Maybe it’s the store where I’m from in Bowling Green, KY. Other than that, I have no idea what the issue could be..MissyCDaiVersion: 6.0.44

✓ App no longer worksHard to review an app that won’t let me use it. I got to use it about four times last month, and now I am locked out of it. I enter my email and password, it doesn’t recognize them. I request a password reset link, nothing gets emailed to me, spam folder or otherwise. I try and create a new account, it says my email is already in use. Crazy how difficult it is to get ahold of anyone about it and they have no one doing quality control responding to all of the similar reviews of people being locked out of their accounts. This is literally costing them money because I have gone to make orders and I can’t, and I have now given up. It’s also costing me money since I have rewards that I can’t use now. What a joke that a company this big is allowing this disaster to happen. Losing lots of customers by the day..MDK00Version: 7.3.4

✓ Problematic appI placed an order via app. Not only did it not allow me to redeem my points and claimed there were insufficient points (there were not), there was no option to pay online. This seems strange and counterproductive before the pandemic, but amidst the pandemic, is plain stupid. I arrived an hour later, called and got a confirmation my food was ready, but the line outside stretched to the whole block, with people standing within 2 feet of one another. One of the employees said everyone who has to pay needs to go on line, which makes absolutely no sense when my order was placed an hour ago and it was ready AND I couldn’t pay online. Regardless of how good the Tuesday deal is, I’m not risking my health and wasting my time by standing on line, which defeats the purpose of ordering via app in the first place..AmericanconsumerVersion: 6.0.8

✓ App & rewards program is dysfunctionalMade an online order for my wife and three kids and redeemed some of my blazin rewards. To use the rewards it had me choose what item I wanted to pick from and then it said it would be visible at checkout. Completed checkout payment & it did not show my reward item but showed it was redeemed. Completed purchase & then called the B-dubs to confirm. Had to be directed to the Mgr. told to replace order, which worked, but at the final stage of order on the app it said Uh-oh server error occurred!!! So had to call back, lucky the Mgr. was willing to fix the issue. But app forced me to place my order THREE TIMES!!! Appreciate the rewards program but app needs to be fixed to want me to place an order in the future.Enteranother andteyagainVersion: 6.0.7

✓ Needs maintenanceThis app is not designed well enough to give you confidence when you’re paying. I tried to use a gift card which shockingly you can’t scan, and then when you put in all the long numbers it doesn’t save it and when I applied it to my order it gave me some error which made me think I couldn’t use it, I had to cancel and it didn’t save that gift card, then I entered it all again, and the balance had already been removed from my card so I thought it erroneously used the money without ordering, so I canceled the order, and then a couple minutes later the order went through that I never officially ordered. Like that’s just so frustrating and something that should really be nailed down. Anyways, it’s not like it’s the worst app in the world by any means, but it’s UI and general fluidness could definitely be improved to give more confidence. And fix your gift card system!.Princesssara444Version: 7.5.6

✓ Very unclear, and buggy.Got blazing rewards? Awesome. Apply them and it’ll use them at checkout. Unless they’re not applicable, in which case the app won’t tell you, won’t apply them, will charge you, and force you to call the restaurant and cancel your order (waiting a week for a refund) to actually try to use them again. If it puts the order in at all, I’ve had that one happen too. If you’re using it at the restaurant it’s fine. I’ve never had the app work properly trying to order take out. Literally ever. It’s actually frustrating enough that I’m not going back to the physical restaurant for a few months, I’m that annoyed with this thing. Also, stop asking my favorite sports teams. I already gave them to you, but because I don’t like tennis or golf you won’t accept it. You WILL shove gambling ads down my throat when I’m trying to order food though. Very cool, I’m sure the gambling addicts love you for it..IamaneviltacoVersion: 6.0.37

✓ Fine enoughThis app is fine enough. It crashes periodically when I’m trying to order, especially when I try to redeem rewards. Other than that it works. I mostly gave it three stars because it bothers me that with the most recent update, I can no longer choose to pay in store, I have to pay right away on the app. That’s a minor inconvenience, but what is really annoying is that it makes you pay but it does not give a field or option to leave a tip when you pay on the app. Kind of messed up for a company to bar its workers from getting tips. Because of this, I’ve pretty much stopped using it other than to check my points, and I just call my restaurant to order directly from them..Hereit13Version: 6.0.29

✓ Can’t get orders don’t waste timeFor the 4th consecutive time our order could not be completed through the app. The first 3 times it said it could not be completed due to various errors from just not connecting to not having the food available at the store. This was all incorrect by calling and placing the order all the issues were not true. The last time it switched our order to 3 hours later than we put it in called and they said they could correct it but come 1.5 hours later they still didn’t have the order that was the last straw. Buffalo Wild Wings should burn every computer that ever had this app data on it with fire. The app is completely useless for carry out or delivery don’t waste your time the stores also dont care about the app problems so it’s just a total waste of your time. The stores won’t stand by what you put in the app so there is no point in using it..VbhmjigdyVersion: 6.0.19

✓ Rewards! or Rewards?Everyone loves rewards. Nothing gives businesses more recidivism than being thanked with free stuff, after spending plenty of hard earned money. So... the idea of B-Dubs reward program is great. The execution is awful! Sad that in 2018 you have to save your receipt because the flawed program/app may or may not give you your points. Small businesses get a pass for instituting rewards programs with glitches, but B-Dubs? Scan your receipt? May or may NOT work. Go in during promotions? May or may NOT work. Manager tells you your points will arrive in 1-2 days? May or may NOT work. Go in to redeem your rewards? May or may NOT work. Bummer because I love most of the food, but do I keep going in? May or may Not..HonestNietzscheVersion: 5.5.0

✓ Long waits, no way to cancel app ordersI made an order online, and it was supposed to be ready at 5:40pm. I arrived and it was packed. I waited 20 minutes to see my order come up on the board, after not seeing it I went to the counter to ask about my order. They said they were running behind, well DUH! I asked how long it would be they said an hour, I asked to cancel the order, they said they couldn’t because the order was made online. The only customer service number on the app is the store, who couldn’t help me. The app timing needs to be fixed. Every other restaurant app that I have used knows the wait times, and orders are ready on time. Horrible Customer Service with no way to cancel orders, or get an update on wait times. It will be a long time if ever that I order from them again..Martin R58Version: 7.18.14

✓ TrashThis app is absolute trash. On some items you can substitute sides, on some you can’t. We’ve always been able to swap out fries for cheese curds on the $9.99 wing bundle for a $3.00 up charge, but now it won’t let you do it. There’s no place to put a note. You used to be able to sub out the southwest ranch for regular ranch and you can’t do that anymore either. And when I checked out, I was charged $0.80 more than the listed menu price. It constantly logs you out and this time wouldn’t even let me log in, giving me various weird errors. They changed the app look and feel recently, and I honestly think it’s even worse than it used to be. Ordering with it is a frustrating experience, but trying to call to place an order is just as bad because half the time, they don’t even answer the phone..Waiter47Version: 7.4.6

✓ Repeatedly closing automatically while attempting to scan receiptsTitle: Disappointing App Experience at Buffalo Wild Wings Rating: 2/5 Stars As a frequent visitor to Buffalo Wild Wings, I decided to give their app a try for the convenience of earning rewards and scanning receipts. Unfortunately, my experience with the app has been far from satisfactory. The main issue I encountered was the app repeatedly closing automatically while attempting to scan receipts. This technical glitch not only wasted my time but also left me unable to claim the rewards I rightfully earned. Despite multiple attempts and even reinstalling the app, the problem persisted. Additionally, the user interface of the app felt outdated and clunky, making navigation cumbersome and frustrating. It lacked the smoothness and efficiency I expect from a modern restaurant app. While I appreciate the concept of earning rewards and simplifying the ordering process through the app, the execution fell short of expectations. In the end, I found myself resorting to traditional methods of redeeming rewards, defeating the purpose of using the app altogether. I hope Buffalo Wild Wings addresses these technical issues and invests in improving the functionality and user experience of their app. Until then, I'll think twice before relying on it again for my dining needs..Shivaram ReddyVersion: 7.18.14

✓ Susceptible to Hackers!!Our favorite restaurant. A well-designed, workable app. HOWEVER, twice in the past few months, hackers have used our “points” to purchase food, somehow. The first time, 1600 points were redeemed in Chicago (we are in Birmingham, Alabama). I asked the management at our local BWW, and he suggested I contact their corporate office. I did, and never received any response. I wrote it off as a fluke; then, two nights ago, 1600 of the points we had rebuilt by patronizing BWW were redeemed in Washington state (again, we are in Alabama). I have changed our app password; I wish someone had at least acknowledged my email, so that I would know that BWW is aware of the problem. In the meantime, keep a close watch on your points, and I hope you have a better experience than we had..BrkfstClub72Version: 6.0.48

✓ Garbage App & DevelopersI downloaded this app a few years ago, and every time I try using it, it doesn’t let me log in. Occasionally it will tell me my password is incorrect, so I go through the hoops to reset it, then it tells me “oops, something went wrong”. I’ve tried contacting the developers and BWW and they tell me to start a new account and they’ll transfer my rewards points. Well, guess what? It just keeps looping through the sign in prompt. It looks like it accepts my login, then proceeds to the app where none of my info/profile seems to be, and upon further inspection, it still has the “log in/sign up” prompt. Don’t waste your time with this app, they aren’t going to listen to you anyway. Their prices probably keep going up because they keep paying morons to run their app..Dr.CarricoVersion: 7.4.6

✓ Decent app but room for improvementApp usually works fine, but there is room for improvement. Ability to save credit card information would be the biggest improvement. I use this app quite a bit and it’s irritating and time consuming to re-enter my CC info every time. Ability to pay with a gift card or to select option to pay at pick-up would also be a big improvement. The other thing that is frustrating about the app is the inaccuracy on pickup time. I am typically sitting at BWW waiting for my food for 15+ minutes after the app says it will be ready. Either improve the accuracy or have some sort of function that alerts you when the food is actually ready so I can utilize my time better..J-RadsVersion: 6.0.25

✓ Horrible waste of timeI went to the website on my mobile device and it lists promos. Start my order and go to check out and the website gives a constant “experiencing technical difficulties” error. So I tried using my computer. No promos showed on the computer. I went and downloaded the app thinking it would work. The first MAJOR issue with the app is when trying to do an order, IT SENDS YOU TO THE WEBSITE! What’s the point of the app if it redirects you to the non-functioning website? What a waste of time! The second MAJOR issue is when using my location in the app, it shows my location just fine. It then tells me “Consider Moving” because there’s no locations near me. There’s about 5 in my area and one is just across the street! What a JOKE!.ClawbennettVersion: 7.12.20

✓ Card Transactions won’t work / Non-existent Customer ServiceThis app used to work just fine, but now I can’t ever get the payment to go through, with any of my credit cards. My card works everywhere else just fine, and I have plenty of money on my debit card, and my credit card is no where close to being maxed out or anything like that. Never had a problem until about a month ago, and it hasn’t let me purchase since. I’ve emailed multiple times and tried calling to get in touch with them to get it fixed, but never even got a reply saying they were looking into it. BWW’s Customer service, in general, has never been helpful with any kind of issue with anything, ever. I’m removing the app and just cutting ties with them all together..Tyeler BVersion: 7.17.15

✓ They Canceled My OrderI had placed an order through the app around 7:50pm and realized the time had automatically changed to 11am pick up the next morning, which was my mistake, so I called and asked to change it to tonight. When speaking to someone on the phone they said they had changed the time for me but it would be an hour wait. I waited an hour before calling back to see if my order was ready for pick up and was told my order was never actually changed. I asked for them to change it again and they said they were no longer taking new orders. I tried telling them that I placed an order over an hour ago but they said it would now be a new order and would not be placed tonight. Not only did I not get my order, I was placed on hold over 6 times and eventually hung up on at one point. Very frustrating encounter..Bri.1007Version: 6.0.4

✓ OverchargeThe app was fine before. After updating, took away the pickup option to pay in store completely, most of what I ordered that was supposedly available to order was not after I did the entire order, finally put together an order where they had everything available, and they wouldn’t take my card because the app couldn’t connect (my connection was fine). Reopened the app several times and finally was able to get one order through which reflected on the order history, and was charged three times for the same order on delivery. On top of that they force you to pay a tip (which I tip anyways additionally), but when looking at the picking up in store option when paying with card it forces you to tip anyways. At least bring back the option to pay in store to prevent this from happening. I’m in the process of getting a refund, which the location was happy to help me with since they called right after they noticed 3 orders went through that were the exact same. Had they not done that, I would be charged $120+ and wouldn’t find out until a month later since everything reflected as a single transaction within the app. This is the first time paying with my card online with the app and probably the last and will probably just call my location to place an order and pay upon pickup since the app is almost useless and stealing money at this time. Beyond ridiculous..ScruffyxXVersion: 6.0.45

✓ App is completely insecureAll over the internet I am seeing others going through this. Someone cracked an admittedly weak password on my blazin rewards and used all of my points. Support got my points back and I changed my password to a proper strong password. But I noticed that after changing my password multiple times, the phone app DOES NOT force re-login. I’ve changed my password over and over and without fail someone keeps placing orders to the same BWW under different names with my points. But they don’t use the “forgot password” method because when they use my rewards, my last password is still good. I’m sure they’ve never once been faced with my new password. This has been a problem for over a year - I see threads on Reddit with this issue that are over a year old. No update for this massive security flaw in over a year is flat out garbage ..SailsetterVersion: 7.12.20

✓ Needs some workI’ve always had an issue with the app never works perfect. Even for a while I’d just call in the order, however of course it’s easier ordering from the app. Anywho, the app won’t tell you precisely what you order so on the instances where their system is down you cannot show them your order item by item in the app or confirmation email. Even when it isn’t down and it’s simply busy or too crowded and most often than none they are missing your items and you want to show proof of what you ordered you simply can’t because it’s a vague receipt with no sauces showing nor sauce on the side any specifics really are showing. Not even in the app or receipt. Kinda odd. Even going to previous orders doesn’t show exactly what you ordered..Sjayyy_Version: 6.0.20

Buffalo Wild Wings works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Buffalo Wild Wings.