Dutch Bros™ Negative Reviews

Dutch Bros™ App Complaints & User Negative Comments 2024

Dutch Bros™ app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dutch Bros™? Can you share your negative thoughts about dutch bros™?

Dutch Bros™ for Negative User Reviews

✓ App would be great if I could actually sign upI got the Dutch bros app a few weeks ago when I moved to a different city that has Dutch Bros. I have been trying to sign up for an account so I could use my rewards and get a free birthday drink but the app will NOT let me put my birthday in. Entering all the other info works just fine but for some reason when I go to enter my birthday it just leaves the field blank after I selected the date and it won’t let me manually type it in either. Very frustrating and I even left it alone for 2 weeks to see if it was a glitch or something but nope I still am not able to sign up. I even tried to go online and sign up that way instead of the app but it looks like that isn’t an option either. Hopefully this gets fixed soon so I can make an actual account!!!.Adr8annachurroqueenVersion: 2.7.0

✓ Not very usefulYou can add a payment method so that you can scan the app to pay, you can view the menu, and you can find locations, but that’s about all you can do. I really don’t see the point?? You can’t order through the app, so you don’t know how much anything will cost, nor can you order ahead to pick up your order. And most of the menu options don’t even have their nutritional facts available!!! This really ticks me off because they’re not on the website either! You can earn points for a free drink when you pay through the app, which is the only reason to download it. But seriously, this is ridiculously bad. Even Starbucks has a way more useful and thoughtful app than this. And make your nutrition facts & ingredients available and easy to find!!!.Rosecandy201Version: 2.14.3

✓ Free Drink & Hundreds of Points DISAPPEAREDI had nearly 1000 points in my account. Redeemed a free (any size) drink. When I went to Dutch to redeem the free drink and use more points to get my wife a free drink neither the previously redeemed drink nor the points were in my account anymore. Account history has NO RECORD that either of these events occurred. Sent Dutch customer service an e-mail about the issue and the customer service rep basically told me the app shows I never achieved either of these… obviously there’s a bug with the app. Was pretty surprised that Dutch CS would call a loyal (and very polite) customer a liar. My wife and I were both witness to the app deleting a free drink AND my earned points. I’ll wait to see if I hear back from Dutch or the app developer on this issue otherwise will probably take our business elsewhere unfortunately :/ (ps the employees at the stand gave us a free drink anyway so 5 stars to the employees on the ground doing what they can to protect the business image.).BenjaIVVersion: 2.5.0

✓ Your Customers want to Win Too!Many times my Dutch Bro App was denied a Scan because the ones taking my order was in such a big hurry to close the sale by asking if I wanted to TIP or not…Scanning the app helps me gain points for a free drink…The App replaced the punch card, which is a bummer because if the sale is complete they can still punch your card without making an excuse that …”Sorry we can’t do that because you already paid”! Thats what I get for an answer. My understanding is that along with taking your order, they are supposed to ask you if you have the app so they can scan it. This is happening in every State I purchase in now. I travel from Coast to Coast, I love Dutch Bros Coffee… However, if they are not even trying to help their customers score a free drink every 10 purchases…while they are getting their “TIPS” from every customer all through out the day and they Score Big! It would be Wiser for me to move on and take my business elsewhere. Please don’t let your long time Customers slip away like this..Hulby67Version: 2.12

✓ Stamp cards saved more $$I ran the numbers and stamp cards were probably a better bang for your buck. The old stamp cards needed 10 drinks for your next drink of any size to be free. Let say you’re getting a medium drink every time which is about $5. With the app, you would need to buy exactly 10 $5 drinks to get a free medium drink- the same amount needed to get a free large drink with the stamp cards. You’d need to buy 3 more $5 drinks to get a large with the app. I guess this would be better for people who always get large drinks since they’ll probably hit that free large in less drinks than people who get mediums, so I’m happy they’re dollar is getting them more. However I feel that medium is the most common size so this would effect a larger scale of their customers. The app itself is fine. It runs well, I enjoy the prepay option, and having an easy way to access the menu (even though I wish I could see the drink info, but they have that on their website so not too big of a deal for me). I also think less litter and waste from little stamp cards is a good idea; I just wish we were getting the same deal we used to get with stamp cards..Poetic_ProseVersion: 2.0.1

✓ Worst App Ever - BewareDo not use this app! It cannot be trusted! I used the app to add more money to my “Dutch Pass” and then used the app to purchase my coffee since everything has gone mobile since Covid. Over the next 24 hours, my credit card was a charged numerous amounts by Dutch Bros for a total of $1400. I contacted customer service and could not get anyone to answer the phone for three days. I had to eventually contact them through email and was told they were “working on it”. I was told someone would call me back with an update. A couple days later I called customer service and was told they were still working on it and someone would call me back with an update, but that never happened. About a week later I received an email response, “the charges made on your account will need to be disputed with your bank”. Whether there was some sort of security breech in the app, they refused to take care of the charges and pawned it off onto my bank..LiseagsVersion: 2.6.0

✓ Lost All Incentives to Go.I’ve been a regular customer at Dutch Bros for about two years now, and I’ve finally just started getting 7Brew instead. The baristas at the Lubbock locations seem to have no idea what they’re doing, and tend to add tips without customers’ consent. A good lot of Lubbock staff are also just plain rude and will treat you like you’re stupid if you let them know your drink was made incorrectly. Just a few weeks ago, a friend of mine was refused a cup of water with their order. It is the hottest summer on record and that is ridiculous. On top of the Lubbock staff’s lack of care or kindness, the recent change to the rewards system has entirely taken any incentive to choose Dutch for my daily coffee. It already took a lot of orders to get just 250 points; and now it’s 3 points per dollar, as opposed to the previous 5 points per dollar. This shift has taken all remaining reason to go to Dutch Bros. 7Brew has a far better reward system, better drinks, all for better prices. I will be choosing 7Brew going forward..FaithEvs_VCCP_OakleyVersion: 2.15.1

✓ Can’t lookup information on drunk from searchCan’t lookup information on drinks from the search portion of the drink menu. Even on drinks that they supply nutritional information for, you can’t access the information if you are searching by name for the drink. What’s the point of adding any information if I can’t access it through search? You have to go in and find the drink via the populated default options on the drink menu and even then you only can access a few drinks’ information as well as only a few drink options. It’s just like the dumb website update where you can’t access anything or see what the options are for craft-ability (the fact that any breve flavor could be a mocha or a latte etc.) beyond their “featured drinks”. Bring back all the nutritional information and drink options that your old website had and make this app more friendly by letting me search for the drink and then access the information on it..NewehnerVersion: 2.0.1

✓ App is great but beware...I would advise against setting up a credit card in this app. Someone hacked into my account and has continued to use it even though I've changed password several times. I also removed my credit card from my app. But as long as they never sign out of their app, they are not required to sign in to use my Dutch pass. So they've continued to recharge my credit card. Dutch Bros has been very helpful in setting up a new account and restoring lost funds but there should be some verification needed to recharge Dutch pass at least. I love having the menu at my finger tips and choosing to save my rewards for bigger rewards or spending them right away is also great. Ordering ahead at Dutch Bros does not go along with the "Bros atmosphere"..Hghappy53Version: 2.3.1

Dutch Bros™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dutch Bros™.