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Phoner: Second Phone Number App Complaints & User Negative Comments 2024
Phoner: Second Phone Number app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Phoner: Second Phone Number? Can you share your negative thoughts about phoner: second phone number?
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Phoner: Second Phone Number for Negative User Reviews
✓ Fix the app!!!This app is great, does the work and makes it easier to communicate with others but it’s so expensive. I used this app for about a month and I spent over $200. The app charges $9.99 for each number on monthly basis and you also need to buy credits to text and make calls. It deducts when you make a call or send text and when you receive a call or text. The credit for a single text is too much so you end up buying more credit all the time if you use the app almost everyday. The pricing for the credit is also way too expensive. I don’t have to pay for monthly subscription if I need to buy credit. That’s a good way of taking our money and it’s not acceptable. You guys need to change the price and make it flexible. I will keep writing a review till you do something about the price. Fix the app!!! Fix the app now.Version: 5.29
✓ Not bad at allIf does the work and is better than other apps out there.Version: 4.06
✓ I can’t find my numberAfter making it NEXT number can’t be found.Version: 5.77
✓ THIS APP STEALS YOUR MONEYI just made a $1.99 purchase this app for “points” which I then exchanged for 30 texts. I only sent 2 texts to ONE person, and funnily enough the second one wouldn’t send due to some “unknown error” that popped up every single time I tried resending it. Now, despite only sending one text after my purchase, the app says that I am completely out of messages. I was utterly scammed by this app, which promised me 30 messages yet only let me send two. It feels like the App Store equivalent of a robbery. This is absolutely absurd and I want my money back, I will never use this app again.Version: 5.73
✓ The open door for delinquents and people that wanna bother the othersAll this apps should be controlled or make the price higher for every single number and every time that people change the number or simple not allowed and delete all of them from the App Store and from google play they just bringing problems and making people change the phone number because this is the new game for those that doesn’t have anything to do and start bothering the others and trying to get info to rob you and they never stop playing on and on and on just because is very simple to change the phone number when you block them !!! They just make a new account fake names new emails just to rob people info and bother everybody those apps should be Disappear am sorry for the developers but this is the reality today this just bringing people the opportunity to bother the innocent people that never before think about to do anything similar to it.Version: 4.61
✓ TerribleThey don’t reply on their emails. I’ve been waiting since yesterday and I haven’t gotten a reply! What the hell is this! I’m gonna have to pay for what???.Version: 5.42
✓ Got it to open social media account but platforms won’t accept phoner numbersI first bought the credits. $1.99. Didn’t work. Bought 1 more eat thinking I didn’t have enough credits for a phone number. Nothing indicated how much a number cost. Gave up and bought a subscription. Got a number. Got failures from social media account sign up. Emailed for help and asked if I could return the $4 in credits I no longer needed since they didn’t seem to work. All I got back was a link to a help page. It was helpful in letting me know that phoner would not serve my needs and I just blew $15. Cancelled the subscription as it was useless. This is what the help said: “ Some of the major services sometimes verify the phone number against larger mobile carriers and if the number does not belong to them, they may reject it. “We have heard cases where numbers from us or pretty much other apps out there that got rejected. The only safe bet is if it comes from the major mobile carrier in the country.”.Version: 5.22
✓ Don’t waste your time and money for this appUseless app, very poor customer service didn’t solve my issue bought credit buy can’t use it.Version: 5.27
✓ Not badCredit goes very quick.Version: 4.06
✓ No trial version offeredUsually apps such as these have trial versions offered even as short as 3 days to test if texts can actually come through to the numbers used or if the premium features are available in the specific country youre in. Would have been nice if it was offered? Coz 27 AUD is not cheap.Version: 5.22
✓ Don't waste your $$$And that's what you'll be doing… Wasting money that you have to keep paying to do anything. The phone numbers expire quickly and then you have to pay more to get another one even if you have credits on the old one. It's just over and over and over again that you have to pay. They've increased the numbers of credits you need to make a call or send a text. I asked their customer service is simple question but they will not tell me the answer. It has to do with someone possibly hacking my account. So watch out because apparently people can break into your account and use it to send messages to people that are harassing or whatever. I feel like I have the right to know certain things about my account and if I ask, these people to tell me. They refused. Don't waste your money!.Version: 3.23
✓ Too expensive!!Once you subscribe, there is no refund. It is insanely expensive if the customer service rep says so is true. You get 50 min. and 100 text when you buy 1 year for $88. I had no doubt those are per month. But I now was told that 50 min. and 100 text are for 12 month not each month. This is crazy. I still hope the rep was wrong. I can’t believe why it is more expensive for longer term..Version: 4.06
✓ Something is Fishy Stay awayDon't waste your time the developer of this app makes several security based apps. i purchased a premium account, so i would have a second number to give out to business that will likely it to other companies/ i am fed up with robocalls. The premium account i purchased through a web browser. And proceeded to download the app. firstly: i couldnt transfer my purchase to the app which was about $30 dollars . after i clicked App support on Apples AppStore i was directed to the website that was useless with small print and with no support information other than fournlinks links at the bottom of this page. After clicking both FAQS and Web Apps i was redirected to an error page and the a nonsecure site last updated in 2014!! This pages asked for your login credientials. i then went back secure browser and was surprised that this version looked nothing like safaris version. i sent time a text along with screen shots of the the pages. "Sorry will up date that and that was a week ago. i am going to request a refund..Version: 4.61
✓ Poor serviceAfter new switch to alternate carriers, app phone numbers do not work or intermittently work and web login issues. App has not been working for a week which is not acceptable. I have cancelled by subscription after years of using..Version: 5.59
✓ PotentialApp has potential however you have to pay to gain full features..Version: 5.39
✓ Read reviewPurchased 1000 credits used 328 I now have 672. Can’t do anything with it. Can’t talk or send, receive text. Tried to open a text message and the app is now telling me “You have unread incoming text, audio recordings or pictures but insufficient credit to receive them. Please top up your credits. If you have sufficient credits, tap here to see the message.” That’s after I sent 3 messages and receiving 1.Version: 4.06
✓ Super expensive!!!!There are so many free phone number apps And you guys charge so much.Version: 4.06
✓ Doesn’t meet my needsHoped to set up a number for verification uses, but it doesn’t let you, uk needs address and no mobile just voice, no sms. If you set up another country, they also have regulations as countries so it’s not easy. I gave up. It’s just designed to get your money really. Not written in a helpful manner. Leaves you guessing..Version: 4.80
✓ My reviewEhhh.Version: 5.54
✓ Works well, though very expensiveThere are many apps which say they do what this one does, but this seems the most reliable, especially if you're based in the UK. It does indeed do all the things it's supposed to. However: 1. It's very expensive. £5 gets you 10 minutes and 13 texts – and that's for incoming as well as outgoing. And you have to use them within one month, or they expire. 2. I didn't find the interface particularly intuitive. Once you get the hang of it it's okay, but I suspect they bury certain features so that you don't realise just how much this app is going to cost to run. But if you need the facilities it offers, it does the job..Version: 3.23
✓ Good but PriceyA good app allowing u to change your number and select a country different to that of your own. If in a group all putting same is good, private messaging and meeting under a USA 🇺🇸 state like on Craigslist for instance, sad! wanting to fluke others 👍🏽 then if u willing to pay pricey calls messages and even pay to change your number which on other apps is free then, it is reliable and fun.Version: 3.23
✓ Doesn’t Work If Family Ring You From the US to UKToday got one off my family who lives in the US to Ring me on the US number it didn’t work she got message from Verizon Saying is disconnected she sent me the recording of the message she tried to send me a text message she got errors when I ring my family from the US it works i live in the UK I won’t it to work when family ring me if I am paying for this service I expect it to work both ways receiving call as well not happy after 3 months I will cancel it if I don’t receive call from family’s from the US.Version: 5.27
✓ TERRIBLE APPPurchase a number that does not work. purchased credits and tried to choose a number and got the error number not available for EVERY SINGLE NUMBER. THESE GUYS ARE SCAMMERS DO NOT MAKE ANY PURCHASES. contacted help support about this and they never responded after 7 attempts..Version: 5.63
✓ HaYa.Version: 5.36
✓ Horrible serviceIf you want completely unreliable service and even worse support, then this is your app. If you are like and use your second number for business, then I would stay far away from this app. A few weeks ago, the service was down for almost 2 weeks before they were able to finally get the lines working again. Not a week has gone by since the lines were restored to working order, but they went right back down within days and no one has made any announcements. Despite the countless emails I have sent for someone to help me, considering the amount of money I have lost, I’m on day 5 of waiting for someone to say something, anything will do, to no avail. I not only do not recommend them, I think they should be kicked out from the App Store..Version: 5.59
✓ ProblemI downloaded this app tried free trial then deleted it it still took money out my account was only able to use it due few days I canceled my subscription but took money out my account. This is ridiculous I want my money back 😡.Version: 5.42
✓ Does the jobFirst of all, I would like to say that I'm seem to use this app a lot different from other people. I've noticed that people use it for craigslist or work. I use it for a domestic situation. My partner is blocking my number and all communication. What is really nice about this app, is you can get a local number or a national number. Your choice. Once my partner realizes it's me, I can request another phone number. Easy pezy! I have read where other people do not hear back from Customer Service or tech-support, I feel as though they respond within the hour. No problems there. However, I do wish that there was some kind of online instruction booklet. I don't mind paying the money for the service, I just don't like paying money for minutes and having them converted to texts that I never use. For instance, I am not going to use over 200 text messages. I would rather just had minutes. Call recording, fantastic! Con, can't back up or share recordings. All of my calls have been crystal-clear and so are my recording's. I gave this app three stars because I do not like purchasing minutes that are converted to text. Please give us options of only purchasing minutes. Also, I took a start off for not being able to back up my recording's or share them..Version: 3.23
✓ No free tryI downloaded it and I was hoping to see how it works before I pay anything, but I had to buy credits before I even tested it... ok, no biggie, sinceI was just testing it, I bought the cheapest option... well, guess what? That was just a cheap trick to make you spend more money because you can’t do ANYTHING with the smallest package. Once you realize that, you HAVE to buy the next package up. I felt that was a cheap way to squeeze you out of more money. I was looking for a long term subscription, but thanks to this cheap trick they pulled in me, I’m uninstalling this app and will use another one. I didn’t like that “surprise”..Version: 4.61
✓ WORST SERVICE EVER RUN!I will never use this service. I used it to run my business. 1stly when I made my monthly payments to them my subscription would be suspended until I inform them that my account has been paid then I have to send PROOF that it was paid and this went on for 3 mos which cost me loss of business due to the lack of proper accounting for my account. They then decided to suspend my account yet AGAIN due to as they say my account was flagged for SPAM. How? It’s a business and people do call several times. In order to get my account back after a week of loss of business, they wanted my name, address, ID, and whether I use the account for business or personal. I answered all questions then they add insult to injury by wanting my businesses address, the business ID number etc which is a gross invasion of privacy as this was not required when I applied for the account. I HAVE HAD ENOUGH!!!! DO NOT USE THIS COMPANY THEY ARE NOT REPUTABLE NOR HAVE THEY EVER BEEN ABLE TO DO GOOD BUSINESS PRACTICES..Version: 5.98
✓ Discrimination and Rubbish AppSo I sighed up for premium number and like I got a no because I’m young I was rejected because I don’t have a licence or a passport but I do have other forms of ID they just scammed me 10 dollars that I can’t get back it’s useless.Version: 4.72
✓ Does what it says on the tin....a very expensive tin.This app works. It's not buggy and unlike many other apps of its kind it works in the UK. You'll be able to send texts and make calls from a temporary number to pretty much anyone you want. Despite this be aware if you plan to use this app beyond light use be prepared to fork out a fat stack of your cash. Texts and minutes are refilled by "credits" which you have to pay money for. The pricing is a bit absurd with £7.99 for 5000 credits which will get you just over 100 texts. The internet exists, if you already pay for that and want to message anonymously there are plenty of ways to do that without paying more money. Otherwise: 👍.Version: 3.23
✓ Doesn’t work and they don’t respond to support emailsThe app completely stopped working after 1 month as it said I didn’t have enough credit. I kept on buying more credit but it still wouldn’t work. Absolute waste of money and they never responded to my numerous emails asking them to fix it😡.Version: 5.60
✓ Needs a lot of work to be usefulI purchased credit and it has not been applied and I can't get it to work without it. It just takes you round in circles.Version: 3.23
✓ Call dropsAfter few minutes of call it’s disconnects and then it start showing msg that you can’t call this number. And then I have to wait for atleast 2 hours to call back again. Can’t even call any number during that time What’s the issue here?.Version: 5.75
✓ “Untraceable”Downloaded this app with the promise of it being completely untraceable. And then as soon as you go to buy a number they ask for your address. 3 stars as I can vouch for the functionality of the actual application..Version: 5.29
✓ Don’t waste your $$$Signed up for free trial - couldn’t get it to work. OK bought some credits & minutes still didn’t work. Bought a number $9.99 still didn’t work. Went back and forth with support finally they said no refund we gave you a number and you used it - yea for 1 minute. Also said free trial no longer available even though it’s still shows for both mobile and web versions. Because I bought the web version I’m out $17+ then they offer free minutes & credits but it will only work on the $9.99 PER month number - now only a week left - screw it Id rather spend my time letting the world know to not get suckered into this SCAM !!!.Version: 5.70
✓ Great app but Too expensive!!!This app is great, does the work and makes it easier to communicate with people but I realized it’s rather too expensive to use this app, it cost about $9.99 a month for the number and you still need to purchase text credits which is expensive compared to other applications. This app charges so much for a single text so you need to keep buying credits always and at the same time paying $9.99 each month to keep the number. The amount of credit deducted from each text is too much, it deducts when you receive a text and when you send a text. I think sometime should be done about this. I don’t need to buy extra credits when I’m paying monthly subscriptions, even if i have to, it should be at a good price. Something needs to change, will keep writing a review till something is done about it..Version: 5.28
✓ Having issuesHello please it’s been 5 days now the app stop working on my phone. The app don’t open on my phone anymore once I tried to open the app it goes off so I tried to download it on my second phone it open on my second phone but my number not working when I sent text they don’t receive it and also I don’t receive text message as well . Please what’s the problem ?.Version: 5.36
✓ Scam artistsDO NOT USE THEIR SERVICE, THEY ARE SCAM ARTISTS. They charged me for my number and I cannot use it. I reached out to them twice and they did not respond. I asked Apple for a refund and they refused me. Apple and Phoner are a fraud!!.Version: 5.85
✓ It worksIt really works except the fact that you have only 5 messages to send and it costs money to send more.Version: 5.54
✓ Works but steals your moneyThe texting service works but I was charged 18$ even though I selected “FREE trial”. So it charged me for a month or whatever subscription but then still cut me off after LESS than 20 texts. So they made me pay for a month but still cut me off after the free trial period was over..Version: 4.06
✓ Numbers do NOT work don’t waste your moneyNumbers don’t work. Tested it numerous times and never receive text or calls. Don’t bother wasting your time submitting for app support and they tell you it does work and it doesn’t. Fake reviews on here as all they do is charge your apple account even if trial and subscribe is expired. Be careful as complete scam artists! I’ve raised a case with Apple and even they are battling. Eventually this app will have so many bad reviews it’s removed from Apple Store. I exchanged more than 20 messages with their “help” customer services teams. Don’t waste your money or your time..Version: 5.93
✓ BadBecause it won’t let me call everyone I know.Version: 4.71
✓ Can’t cancelI don’t want the app and don’t know how to cancel it... the app is great if you want a second number.. but be careful on settings as they have stated you don’t have the option to cancel subscription so you get stuck when you decide you don’t need it.....Version: 4.06
✓ SCAMScam application dosent work, took my money and didn’t offer a refund or explanation DONT BUY.Version: 5.65
✓ Less countries than advertisedThe description says that there are 40 countries available but actually there are only 11. France is not included, which is the one I need..Version: 5.71
✓ UnhappyTried it didn’t want it and got charged 18.99 and can’t subscribe.Version: 4.06
✓ Customer service lackingLittle did I know you can only have a certain amount and numbers in your profile. I had to use this as a dummy number because I’m teaching from home because of the COVID-19. When I needed to call additional numbers I wasn’t permitted to. I wasn’t able to delete the unused #’s either or to add new numbers either. Customer service responded once and said to use the drop-down menu. There’s nothing on that menu to help me. And I didn’t respond when I asked again..Version: 4.80
✓ Do not download this appThis is a poor app and made to make money off you-why sell bronze credit to customers which they can’t use at all in the app- therefore wasting money for nothing ? I downloaded this and then undownloaded it. Waste of time and money. Get a different text app 100% and save yourself the time.Version: 5.22
✓ PhonerGreat.Version: 5.59
✓ Text Are not counted accuratelyThis app is a rip off , your number continues to expire unless you pay more money, regardless to the fact that you still have available credits (that were purchased) and actively using the app. I also noticed that when you send and receive text they are count twice: for example 1 incoming and outgoing text count as 4 text... I started to notice it when the insufficient credit notification pops up too soon then i went back to the conversation and started counting... After my credits are used up i will be deleting this app i can just put money in the trash can if i want to throw it away... Another predatory product....Version: 3.23
✓ No one at Customer Support will reply to my emails.I’ve been going back and forth with Phoner’s app support “Appsverse” since Saturday morning, it’s now Monday afternoon and have yet to receive a reply since Sunday afternoon! I’m trying to desperately have my numbers deactivated before my subscription is supposed to end. It’s extremely frustrating that it doesn’t allow you to do it within the app. It only allows you to cancel your subscription but the numbers I picked will still be active within the app until the actual end date of the subscription. I just want them deactivated now! Why is that so freaking hard?! I’m even willing to pay!!!!!.Version: 5.39
✓ Garbage waste of moneyI downloaded this app because I needed to make a phone call and my cell phone service wasn't sufficient. It comes with 5 minutes of talk time and 5 texts free. I knew 5 minutes wouldn't be enough for my call so I purchased additional credits - $5 worth. What I didn't realize was that those credits didn't readily translate to minutes. You have to manually purchase minutes and the smallest pack is 60 minutes, which costs 3000 credits. The pack I bought was 2700 and the only smaller pack was 100 each for $1.99. So in total it would've cost me $11 for an hour worth of talk time, which I probably didn't need. But I didn't realize any of this. No, I bought my credits and went merrily on to my important phone call, which was dropped after 5 minutes with no way to reconnect because I don't know what number I was using or the extension of the agent I was speaking to. I'm not spending another dime on this ridiculous app. The quality wasn't good either - very echoey..Version: 5.22
✓ Fake 3 Day Trial BasisI tried to use Phoner’s 3 day trial subscription basis to try to use a new phone number to receive texts and calls from, however even cancelling before 24 prior to the trial end, my Apple ID was charged $18.99. They don’t actually offer a “free trial” in their terms and agreements and try to lure customers to bait them for their money. Even cancelling immediately after agreeing to a subscription basis will not get you a “trial” and will fully charge your account..Version: 5.61
✓ 3 day free trial is a scamI selected 3 day free trial but my money has been deducted before 3 days finishes . When i started 3 day trial the money deducted plz refund my money i also sent email no one contacted me yet ..Version: 5.60
✓ Too expensiveThe app is good works great, easy to use but its too expensive and i think the texts cost way too much. Your better off using fake text and calls websites directly, they work out cheaper altho they dont work as easy as this..Version: 3.23
✓ ScamKEEPS CHARGING MY CREDIT CARD EVEN AFTER CANCELLING THE PRESCRIPTION!!!!!! You guys steal 10 dollars every month from me!!!!!.Version: 5.65
✓ Confusing... but it worksPhoner does what I need... gives me a local number in the country where I currently reside. But there is a cost for a number, and an additional cost on top for calls and texts. The cost for the number was not clear, and what it included (or did not) was not clear. Calls and texts are packaged into bundles, you have to buy credits, then use the credits to buy bundles. This means you always have unused credits left over. The whole thing is needlessly complex and confusing. Why not just buy credits, and have a credit cost per text or minute?.Version: 5.22
✓ It’s a Scam AppThe app is a scam. Once you’re ‘approved’ for a number & pay the subscription fee & buy credits, nothing happens. You won’t get any texts or calls. I tried texting my Phoner number from various different friends mobiles number & I still haven’t received any of my friends texts. They also require photo ID. I have contacted their customer service to no reply. Do not buy into this, it’s a scam..Version: 5.32
✓ UmmI can’t find where I view me number ;-; idk it told me to do this.Version: 4.72
✓ Charges even though it claims it’s a free trialGonna have a fun time with customer service on this one. False advertising!!!.Version: 5.70
✓ ConfusingDon't buy another number doesn't work.Version: 3.23
✓ Do NOT buy this app.I purchased this app to have a convenient way to use a local phone number. It was completely unresponsive for over a week and the tech support was brutal (not responsive and took too long to resolve). Last week none of the outgoing messages were received by the recipients, and there was NO error message on my end. This caused two missed meetings and we missed out on a childcare spot because our confirmation was not received. The texts even had a ‘delivered’ checkmark and no indication they were not sent. Eventually I found out that five different recipients did not receive messages over 6 days. Now there is an error message but still none of my texts are being delivered. I am paying for a non functional app. The hassle and inconvenience of the constant bugs with this app is not worth it. You will regret paying for such a terrible app. Even it were free I would recommend an alternative products.Version: 5.59
✓ SCAMYou guys charged me for a freaking subscription that I didn’t want ok even ask for it. YOU STOLE MY MONEY. Get away from this app it DOESN’T even work. SCAM!.Version: 4.06
✓ Uses more than one text up if message longSo I’m a little upset- I purchased credits for this app twice and both times it would say I had a certain amount of texts left but would cut me off before I reached that number. (Example: said 50 texts left but then the app would cut them off at 42) It happened twice- I contacted customer service- they were prompt in responding and very polite. They informed me that if a text is really long, it will use more than one text. I told them I didn’t recall seeing anything like that on the apps description. They said they would address it in a future version and gave me 5 texts. They were nice and all but i think they should have given me the 15 texts I thought I was short not 5..Version: 4.70
✓ App not really freeOk so this popped up on another app I have and since it showed free Anonymous calling , texting, option to change your number often etc I decided to give it a try. Not free at all they start you with 100 credits 5,minutes call time & 5 texts ( which each thing and pic seems to count as 1 text credits so don't bother trying to send pics or attachments ) after that you have to keep buying credits which range from 3.99 upwards to $100. Insane and those "free" services are only available to the premium members "ie the ones who subscribe and pay more! Overall very dissatisfied and disappointed don't waste your money there are other apps like TalkU and texto e etc that actually are FREE...Version: 4.61
✓ Very often stays open, even when swiped closeI've been using Phoner for a year now... have it loaded on my iPad Air and iPad Air II. I'd always misplace my stupid little flip phone and often used Phoner to ultimately locate the flip phones whereabouts. Replaced the flip phone with a new iPhone 7s plus. There has been more instances than I'd like... that with Phoner open, after using it... swipe it shut. And it STAYS open and running. It has happened on both iPads and now, frustratingly, often it stays open and running on my brand new iPhone 7s. Double click Apple's home button to see what apps are currently open, see Phoner open, swipe it shut to close. then double click on Apple's home button, and on all three devices there's often the Phoner bar along the bottom of the screen denoting it's still open. Double click home, swipe Phoner lose and it refuses to close. I eventually Need to shut the device completely off to resolve the issue. Funny. No other apps display that rude behavior No other IPad or iPhone apps show same behavior. PHONER NEEDS THAT BUG FIXED.Version: 3.23
✓ Doesn’t receiveDoes not receive incoming texts. Waste of time.Version: 5.69
✓ PhonerSeems pretty good. Quick and easy to use. The only down side is... wont flip to landscape mode, but thats just me being pety. The functions of the app have been flawless thus far..Version: 4.06
✓ FeedbackNot quite sure how this app works not sure how they opposite party receives my messages more feedback would be great.Version: 5.80
✓ Ok but credit system badWorks ok, but no disclosure of how credit system works? Seems very expensive, from what I could gather onetext costs me 42 cents AUD. That appears excessive..Version: 3.23
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