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Fax from iPhone - Zap Fax App Complaints & User Negative Comments 2024
Fax from iPhone - Zap Fax app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fax from iPhone - Zap Fax? Can you share your negative thoughts about fax from iphone - zap fax?
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Fax from iPhone - Zap Fax for Negative User Reviews
✓ I paid $99 for nothingI originally paid for the monthly membership, then canceled it and decided to purchase the annual. Once the one month ran out I no longer had the ability to send or receive faxes. I wrote to customer service, they said they fixed it, and I again tried to send my urgent fax and it asks me again to choose a membership. Apparently the premium membership I paid for isn’t good enough. If they actually fix it, I will consider changing this review, but I am of a mind that if you pay for a service, you shouldn’t be asked to pay again once you go to use it..Version: 3.00
✓ Too many trapping for new productsTo many trappings for new products, It sucks.Version: 2.12
✓ OverCharged 3 dimesToday is December 17, 2020 I have this app already downloaded and paid for on my Apple ID which translates over to my iPhone 12 pro I was charged three times in one day 999 I’m looking at the charges right now I don’t understand what’s going on but I knew that I need to have credit for three years to my understanding you guys have charged me three times in the last two weeks 999 this is supposed to be a year subscription and if it supposed to be 999 a month then you have charge me three months either way I need resolution someone please contact me again it is December 17, 2020 and the time is now Eastern standard 12:57 PM.Version: 2.25
✓ Decent fax send and receiveDecent service. Scanning feature isn’t great, so I use another scanner app. Also, I think the premium fax number should come with a certain number of pages per month since you have to continuously pay. Seems like too much to pay monthly for a number that doesn’t even provide me with pages to fax..Version: 1.9
✓ Some bugsI just purchased the one year subscription. I needed to send a fax to the IRS and this looked to be an economical way to do so. I’ve had a couple of frustrations. Despite my scanning my documents in a certain order multiple times, the app took the 11 pages and randomly compiles the documents. No matter how I tried to edit this I could not get my items to fax in the order which I took the photos. Despite purchasing a one year subscription, I am unable to assign a fax number and it is demanding another month to month subscription. For a basic fax (and with the hope that the IRS rearranges my docs in order) I guess it did it’s job. Don’t think I’ll stick with them though..Version: 2.25
✓ Not User-Friendly, but is ExpensiveIf you like illogical thrashing around, hunting for a way to send another fax with a different cover page, finding an editing button that does not edit the existing info on a cover page or seeing scans of documents that lack clarity and appear blotchy; then this is the FAX app for you. Those were my experiences. They want at least $9.99 the first time you go to the “Send a FAX” process. Now I am left trying to get my $9.99 back..Version: 2.20
✓ ReviewScanning is not great, it takes multiple attempts, it should be in colours and the pages do not show in the correct order.Version: 2.25
✓ It’s ok - but not great to send existing PDFsFirst, the positives: - The accessibility and basic act of sending a fax is simple - option to add cover page or not - Status updates are helpful There are a few nuances: - There is not a great way to attach docs, for example, a PDF in your saved files. The options are to attach a photo or “scan document” which is basically take a picture with your phone - Because you’re sending photos, the fax image quality is just not the same as an actual document would be and I ended up have to try 3 times to get clarity on the fax - App is a little cumbersome to get around…it would be nice to be able to open document on phone, click the share button, and select the fax app to send via fax I don’t know this is worth spending the money for a subscription. The other fax service I have used was not as simple, but much more efficient because you can just attach a PDF or other document with ease.Version: 2.25
✓ Cash grabThis app is horrible. It did not even work. I ended up having to take myself and my document to the UPS Store to use the good old fashioned fax. There is no place in the app to cancel it and then you will get charged $107 for a year long USELESS subscription if you don’t figure out how to cancel it in time or forget to cancel it. And you will NOT get a refund. The app creators and Apple will enjoy your money while you take an overtime shift to make up for your mistake of trying to use this “free” app. CROOKS!!!.Version: 2.25
✓ MisleadingGives you the impression it’s free right up until the point you click on “send fax”.Version: 2.16
✓ Be careful, they will charge you $99I didn’t sign up for any yearly subscription or even know it charged me $99 until I happened to go cancel some other subscription. It won’t even let me request a refund because Apple says I have no purchases eligible for a refund, which is weird since I buy things a lot. Even if I had wanted this subscription, I would’ve got the cheapest thing and dang sure wouldn’t have purposefully signed up for a year of it! So basically, I paid a hundred bucks to send a 6 page fax. 😒.Version: 2.25
✓ Waste of TimeI thought I’d give it a try. The 3 day free trial was great bc I don’t often need to fax anything. (BEWARE!! Oftentimes you will be charged the monthly or yearly fee after the trial period is up) I scanned all documents that I needed faxed, and there was a notification telling me know there was in error with my server or internet connection. I disconnected from my WIFI and connected to my cellular data... nothing... disconnected from my cellular data and connected to the WIFi instead.... Still nothing! Complete waste of time!!.Version: 2.0
✓ Does what it says but I feel like it’s costly.Needed to send 2 important faxes and didn’t feel like leaving the house. Using the free trial I was able to do that but I feel the annual price is too high especially since you also have to pay per fax. I don’t see myself having to fax that often so it would be better if you only payed for what you needed to fax..Version: 2.12
✓ Poor serviceNo one to talk to! I purchased 500 pages and I haven’t send 500 pages. It shut me off saying I have exceeded the limit. Can’t dispute with anyone other than email which they will respond to in 48 hours. I need to fax something urgently so I purchased another 500 pages with the hope that it will get the job done but it tells me to delete the subscription and then get another number. It won’t allow me to cancel the subscription 🙄🙄.Version: 2.20
✓ They make canceling complicatedIf your having trouble canceling follow step by step: -Click docs in bottom right corner -Click scan & fax at top center of page -Click on settings (looks like a gear) -Click “cancel number subscription” A box is going to pop up -Click take me there -It will then take you to your active subscriptions on your iPhone go to “ZAP FAX” click on it -It’ll then take you to “edit subscription” - At the very bottom of the page click the bar that says CANCEL SUBSCRIPTION -Confirm cancellation ***Hope this helps because i was panicking trying to figure it out after subscribing to $100 by accident*** My fax DID go through and the person DID receive it. The app itself was actually easy to use. I was going to keep this app but they purposely make it hard to cancel to keep your money. Instead of going through this ridiculous process to cancel they should make it easier. I guess if they make it impossible they can just keep taking peoples money..Version: 2.25
✓ BusinessesTo businesses desirous of growth, progress and prosperity. Kindly contact this office at 204 944-1400 at your convenience asap!.Version: 3.03
✓ ScanNot free.Version: 2.12
✓ Charged $99 even after cancel subscriptionI canceled my free trial for this app on the last day, but they charged me $99 dollars on my credit card. I sent a message and asked them to remove that charge from my credit card because I canceled my the app on the last day of the free trial, yet have not heard from the app company. I shouldn’t have to make this request, for they should NOT have charged me until the end of the day. It appears that this app is a scam since it does not adhere to its own advertised offers and will NOT honor their own “free trial” stated policies..Version: 3.03
✓ HmmSeems useful but doesn’t scan so well maybe needs an option to type a message and send that instead.Version: 2.12
✓ TERRIBLE QUALITY AND SCAMS UR MONEYI needed to fax something important and sensitive quickly. I downloaded this app since it was advertised as free. IT IS NOT FREE. The app charges 99¢ per page so my two images plus cover letter was $3. It also subscribed me to a yearly charge of $99. I had to google how to unsubscribe b/c there is no customer service available. The quality of the images I faxed were so poor that I had to fax them again. I do not recommend this app even if you’re desperate it’s not worth the confusion..Version: 2.25
✓ Colossal rip off, do not purchsseI have a couple issues with this app. First, there is evidently no way to import a pdf document unless you scan it yourself with your phone or save it as a jpg file and import each page that way. That becomes impractical with large documents, try 45 pages. Second, I mistakenly paid the year subscription ($99) which the free trial defaults to and it looks like that doesn't even include a fax number, available for another $9.99/ month. While it did seem to fax at least one single page document, I will never get my moneys worth out of this application. What a colossal rip off..Version: 2.25
✓ Has a lot of potentialI was really excited to hear about this app because I knew there had to be a better way to fax than running to Office Depot every time. So I was very thrilled when I was able to fax from home. However, I signed up for the premium number and at times it will say that the number that I’m faxing to requires a premium umber so it takes me to the screen to pay another $10 when I have already signed up for it. It’s really confusing and I don’t want to keep paying when I’ve been told that I had payed for a premium number before. A lot of potential but that’s my setback on the app..Version: 2.25
✓ Do not use! Too expensive and not good quality faxThis is Not a free fax app. It offers a free trial period of 3 days and then an annual subscription of $99. I rarely need to send a fax but couldn’t find an app to send faxes without a subscription. I thought I’d try the free trial so I purchased it. You should get 3 days to try it before getting billed. It immediately charged my credit card as I get notified when a purchase is mad. I canceled my subscription within minutes of starting my free trial. I only sent 1 fax and it was not readable by the recipient so I had to drive somewhere that had a fax machine to use anyway. I only need to fax once or twice a year so if I could find a fax app that would just charge by the fax, that would be what I need..Version: 2.25
✓ PatheticI have no idea where all the “easy to use” reviews are coming from. Because there appears to be a hundred tabs for purchasing credits and subscriptions, but none for checking fax status, reviewing sent faxes, etc. Scanner is just sad. Notifications are on, but I have no idea if my faxes were sent, because I didn’t receive any notifications. I signed up for a monthly subscription which I am cancelling immediately. I can’t imagine an app less user friendly..Version: 2.16
✓ Doesn’t workThe reviews gave this app such credit and it doesn’t work the reviews must’ve been made by the company. To think I was gonna pay a $100 dollar fee for this app just be told that none of my documents were received. Not only thing it gave me a confirmation when one of the fax number were no longer in service. Glad I caught their before paying.Version: 2.25
🙂 Fax from iPhone - Zap Fax Positive Reviews
Fax from iPhone - Zap Fax works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fax from iPhone - Zap Fax.
⛔ Fax from iPhone - Zap Fax Problems
