Lemonade Insurance Negative Reviews

Lemonade Insurance App Complaints & User Negative Comments 2024

Lemonade Insurance app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lemonade Insurance? Can you share your negative thoughts about lemonade insurance?

Lemonade Insurance for Negative User Reviews

✓ No stars. BUYERS BEWARESo this is an update on my current situation with Lemonade which I’ll be canceling today so they still have not approved my claim they’re saying it’s closed yet when I go on the app it says it was approved because they gave me a measly 250$In the beginning as a good faith as a they sayBut in reality it’s just so that they could say that the claim was approved so that they look good on themselves so I’m actually hiring an attorney and I’m going to sue them this is a joke company. when there adjuster came out he said he was gonna aprove everything now when I talk to Evan who was my claim adjuster, he should really just be an email Adjuster because he never even pick up the phone or Called or had any kind of human contact because he’s more of a robot so long story short he actually asked me if the adjuster got up on the roof which we all know is such a liability he didn't even know if the adjuster he sent out got on my roof. I had to pay two companies to come and do an estimate a detailed estimate a seven page estimate on my roof showing that it was the roof that damaged my home now I have a five-year-old that does not have a room and they still don’t care and I call every single day but today I’m putting my foot down I’m canceling I’m going with a legitimate company and I just don’t want this to happen to anybody else so please skip over Lemonade! And I’ll put an update after I take them to court.Stephens jessicaVersion: 6.9

✓ A complete and total scamMy car was stolen from the garage - later recovered. What was not recovered was my work bag with all my tech in it - not only did they add unbelievable hoops to jump through to a phone system you get use to talk to anyone ,If you do get them and you sound just a little spit angry they will claim that you verbally abusing them and hang up even to your protests. They then had a special investigator tell me that I was committing fraud by using someone else’s Social Security number until I sent them my Social Security card my license my passport a picture of my very angry face background check I recently got for work that just happened to beyond hand and then she said if I contacted them again it would be harassment I’ve been asking for an insurance license number for literally a month no one can seem to provide it but they are magically I guess going through with my claim only paying a fraction of what they owe do yourself a favor steer as far clear of this outright scam as possible *don’t be fooled by their response- they are aware , check twitter and all this company does is try to keep face.EcgpkVersion: 8.20

✓ Not available in CanadaIf you can’t use it in Canada why is it on the Canadian App Store? It doesn’t even tell you it’s not available in Canada, it just starts the application process and then doesn’t recognize you address, but doesn’t tell you why. Total user interface failure there..VeganPolarBearVersion: 6.40

✓ Not competitive and unnecessarily “cutesie”I had seen many many ads for Lemonade on social media and after seeing one about pet insurance I decided to give it a go and see what the rates would look like. My first thing was the information gathering experience. I get that they want to make insurance “fun” but it was just to the point of annoyance working with the AI to gather information. Things I have come to expect in high quality apps is simplicity and functionality. They could do more with simplicity and less with “fun”. Onto the quotes, pet insurance in and of itself is ridiculous for the price which I understood looking into this but I ran a home quote as well to compare to what I currently have through a brick and mortar agency here in town. Nowhere close in cost(almost double), less coverage and a higher deductible. So I have not had lemonade insurance but just want to give a review for those thinking that it is this unknown unicorn in insurance agencies. It isn’t, it sounds and feels just like any other insurance agency but with less personalization. Just do your research and talk to multiple agents/professionals and your insurance experience may not be “fun” but it will be easier and you will get a much better rate, which is the main goal..Keyan14Version: 8.9

✓ BEWARE!Do not believe all the 5 star ratings, Unfortunately they have been so inconsistent and rude, very unprofessional and have mis handled my claim so far I made for a theft, and all they do is keep playing PASS around with me to different agents and I literally have to wait 2/3 days for one response and when I was asked to provide any thing I have done so promptly then when they literally TOLD ME OVER THER A PHONE CALL They were depositing that day (2 almost 3 months later) I am then in disbelief that I call to see what the heck and they again tell me they have more questions and even after I have brought to there attention that they from the start have broken many laws “bad faith” its just what they are acting in. Simple plain and simple. If I had known how shady they were I would have chosen STATE FARM, And maybe I would be able to save so much emotional stress and all the hours I have been consumed from just trying to get ahold of them!! I will be contacting legal agencies in near future, im done with warning them, I know my rights and IM OWED MORE THAN JUST MY CLAIM NOW I FOUND OUT FROM A ADVOCATE TODAY..Mikaela.rose.blackhawkVersion: 8.32

✓ Avoid for Pets!!!!I have given Lemonade two stars because the draw of using an app for insurance is warranted, and has great functionality. This app was super easy to use, however, not good for pet insurance and what they offer versus what they pay is not what you want if you have a puppy. Dogs, especially in their first year, have multiple vet appointments with several rounds of vaccines, lab tests for worms, and flea/tick treatments. Even if you purchase the wellness add-on package which I did), it’s not enough coverage. After my second wellness visit (and nothing out of the ordinary) I have already run out of the allotted reimbursement this insurance provides. I spoke with customer service and all they did was apologize and assure me they are working to continuously add more coverage options in the future. Great! More options to pay in without paying out, and that doesn’t help me now. Again, Avoid Avoid Avoid especially if you have a new dog and expect frequent wellness visits for routine checkups..Mules82Version: 6.40

✓ Don’t be naive about the good ratingsI filed a claim for loss of use. I’ve been dragged around for going on 2 weeks staying in an unusable apartment with nowhere to go because I’m desperately waiting for Lemonade to give me the insurance coverage that I’ve been paying for for over 2 years. They are just another greedy company looking for ways to not pay. When I first got Lemonade I saw a few negative reviews saying how they would hassle customers for recipes. I saved receipts. Now they’re telling me to put myself in a hotel and they “might” reimburse me if approved. I’m too smart for that because I know how good faith laws work. Be sure to Google the top tricks that claims adjusters use… because Lemonade adjusters do the same things (only in a nicer voice). If you have to file a claim be prepared to suffer a long wait and a manipulative battle with adjusters & customer service reps. Be prepared for pain & tears. Be prepared to be betrayed and feel used by Lemonade. That was my experience and thousands of others. Also, I discovered that Lemonade has bots on Twitter that give them the same good reviews. They’ve somehow changed they’re SEO’s to all “positive” reviews and are hiding the bad ones. The most honest reviews are here on Apple..Nneka JoieVersion: 6.44

✓ Don’t be fooled by the nice looking appLemonade is extremely disappointing when you actually need to file a claim. I was reading the other reviews on here and most people state how easy it is to sign up, it’s user friendly, the chat is easy (which is a robot…) etc. But when your pet is actually sick, they make you go through a long process, they tell you one thing and when you follow up they tell you what the other person said was not accurate and now they are looking into something else. Even though I pay $50/month to cover my dog for years, they are really looking for an excuse not to cover my $200 claim. (They easily cover small claims that don’t reach the deductible but as soon as your getting close to reaching it, it’s another story).The “advocates” they assign you are demeaning and make you feel like a criminal. They also don’t answer in a timely manner and love to tell you how they have 30 days (not including weekends and holidays) to review everything. TRUST ME, it is easy to sign up and the robot on the app is responsive. The actual people, however, are rude, condescending and try to make you feel small while they try to twist words to not cover claims. I strongly suggest to do your research, do not just sign up for Lemonade because the app looks nice. Research other companies. I work for a residential company and will never recommend Lemonade again. Totally fraud and misleading..Kc731Version: 8.32

✓ No text! The App is blankThe App is blank when you open it, no text whatsoever on any of the onboarding flow screens nor the input fields (that I imagine are for logging in?) so I have no idea what do, how to login, nor any way of using the app. Dead space on my phone. Worst of all, the desktop website says I’m not finished signing up for my insurance until I start using the mobile app! Horrible. They haven’t updated the app in three weeks but hopefully it doesn’t take them that long to fix this issue….CccccccccccccrrrrrrrrmmmmmVersion: 8.10

✓ A little frustratingI can imagine that all the other reviews are accurate for those users, but unfortunately I did not have a great experience. It was so difficult for me to get through to an actual person who would help me. I was shuffled around from department to department to finally get an answer. Between filing the claim through the app, someone responding to the claim via email and auto shutting it down without reading anything I wrote and then trying to call in and receive help only to hear that I need to file an additional claim because the first one was incorrectly shut down. I was also told that I HAD to write down that my property damage was above $250 (even though that wasn’t accurate) in order for someone to actually take a look at my claim. Normally I love companies who sorta cater towards my generation by doing everything through an app, but this time I wish I would have insured with a traditional insurance company. Sometimes you need to talk to a real person, not just AI..Scarlettkatie13Version: 4.15

✓ Terrible for pet insuranceI signed up for the pet insurance. I The process of submitting a claim is tedious. If you are used to your vets office taking care of everything for you or even just simply scanning in your invoice, then beware that Lemonade is VERY different. You have to itemize each claim (each item on the invoice and the amount), submit the invoice (either by taking a photo or sending via email). For illnesses, you have to record a video (a bit much) as well and they also want you to submit the doctor's notes. You also have to enter your bank account info and your SSN EVERY TIME and sign that you are telling the truth each time. If you go for a wellness check up and the vet finds something, you have to enter 2 claims, one for wellness and one for the illness they discovered. I thought I was paying for a service, not just a product. I did not read this anywhere before I signed up with them so I thought others should be aware as I regret my decision. Submitting claims needs to be easier. Spending the weekend doing this instead of enjoying my dog. Also there is no way to see your claims history. Terrible!.FlowerBirdgirlVersion: 6.28

✓ TerribleI was really impressed with Lemonade when I first subscribed. I switched from my previous renters insurance, Jetty, which I HIGHLY recommend, because I loved that Lemonade was in app form, unused funds would be donated which is awesome, and I would be saving. Little bit of money each month. Well then I unfortunately had to make a claim when my backpack with laptop and iPad was stolen out of my car. I made the claim in APRIL! It took months for them to finally deny me. I had to constantly reach out and ask for answers about my claim. The only thing I can think of on my end that prolonged their investigation was when they asked for phone logs from me it took me a few weeks because I was busy with my best friend’s wedding and a few other things. I have them a few weeks later and then never heard anything for weeks. Then I find out they closed my case and my claim was denied. I will make sure to tell everyone to avoid Lemonade at all costs! Spend the extra few bucks and use Jetty insurance, I regret switching so much! Update: Seemingly a couple days after posting this i received an email saying my claim was approved. I changed my 1 star rating to 3 stars as thankfully I received the funds I needed, but the process took nearly 3 months and was extremely difficult and trying..Dominic KrischkeVersion: 3.2

✓ Scared to Need ItSo my husband & I have been staying at his sisters since his surgery, she has a 1 level house and we have a 3 story condo so it’s easier on him to stay there. The other night a neighbor reached out to tell me that someone was trying to get into our house, thank goodness he managed to spook the person off while walking his dog (pit-bull). It got me thinking what if he had gotten in.. everything I/we have worked so hard for is in our house. So I decided to take a realistic look at my policy. Then I thought well let me check out the reviews see what others face when filing a claim... I’m sad to see what they’ve gone through & just how difficult it is to actually access the insurance they’ve paid for. Like pets needing medical care & being denied for pre-existing conditions, others not taking pictures immediately & being denied for it, others are denied for not having receipts, uhmm I don’t have receipts either. Literally the only receipt I have is for our new tv. It’s all so disheartening. Makes you wonder what’s the point. Well.. with all that said I’ve lowered my amounts significantly since I’m paying for something I’ll never get heaven forbid I need it. I’m going to start looking for insurance that has better customer satisfaction!! Oh yeah... & receipts.. I think it’s time to start saving receipts!!.Crystalight😜Version: 6.33

✓ Slow and unreliableIf you want quick cheap insurance just to prove to your landlord you have it here you go get Lemonade but when you have a real life situation happen they take WEEKS just to give you a call back everytime I call my “advocate” isn’t available then he’s not a freaking advocate he’s an AGENT call it for what it is. I say go get with a bigger more nationally recognized reliable company I gave these little guys a chance and they blew it for me. 3 weeks after my condo was broken into I still haven’t been able to get a new laptop I WORK FROM HOME. To be honest they are not terrible they are not reliable or fast very slow service and they need more staff the app needs more options there should be a way someone can take over your case when the “advocate” isn’t there what the heck it’s like i have all my hope in this guy “James” who never answer the phone I need to get back to work. This is a small insurance company so unless you don’t care about your stuff go ahead get them but I’m never telling anyone even my enemies to get this insurance like they say if you never heard of em don’t get them..JonnyjaeVersion: 6.24

✓ Buyer bewareLemonade is great until you actually have an issue. My rental house caught on fire and I had to move. Lemonades communication was awful and they did not get any inspectors to my place for 7-8 days which means I had to leave all of my belongings in a house that was marked uninhabitable with a big neon sign in the middle of the city. Worst of all when we showed up for the inspection, the landlords restoration company was already there gutting half the house! They had destroyed and thrown away an entire room full or furniture and clothes. Our claim advocate assured us she would get it worked out, but never did and we had to did through the trash for our things and are still battling with the landlords insurance to get compensated for those items since Lemonade did not cover them since they were gone at the time of their inspection. Now the restoration company is finally working with us to resolve the situation and Lemonade will not return either or our calls or emails for 2 weeks!! The only reason I’m giving two stars is because they did pay our claim fairly quickly, about 6 weeks after the fire. Most customer service sucked, but there was 1 decent human I spoke to twice Tannyn. Our claim advocate was reassuring but has not come through for us on the situation above..A. shaDyVersion: 6.13

✓ Nothing useful in the appDon't waits time downloading this app! I have no idea how it passed App Store standards, as it's nothing in it.. it just a chat app, you can sign in and sign out and also provide your personal details. There is literally no info about app, or services or anything.. some scam!.JonauzVersion: 8.0

✓ Takes forever to process claimsThe app itself is great. It’s very easy, fast and convenient to get quotes and approval to buy an insurance policy, and the claim filing bot is also fast and easy to use…but then you play email tag for months and months with your claim “advocate” when something actually happens. I have a pet insurance policy and my dog was recently diagnosed with a heart murmur, so I’ve had to file two claims so far…first one was a piece of cake…gave me false hope that this insurance company didn’t play games…but the second one is awful! They keep moving the goalposts on what’s needed to finish processing the claim and keep coming back and saying they haven’t received all the doctor notes and medical records even though both my vet and I emailed it to them multiple times. I filed this claim in June and now here we are in September. I’ve been following up the whole time and they apologize and say they just need more notes before they can process, but I’ve been told that several times now and always forwarded what they asked for and I’m still just waiting and waiting. How many different sets of notes do they need before they honor their policy?! Now I feel like I am stuck because my dog has been diagnosed with a preexisting condition, but if I could do it over again I would go with a different vendor. If they don’t pay out at the end of this then I will probably just go back to paying out of pocket. Why should people pay a monthly premium for nothing?!.Smori1224Version: 7.2

✓ Only buy if you don’t plan to usePLEASE DON’T BUY - at least 20 hours of my life have been wasted for no reimbursement. Lemonade is cheap and easy to buy and that is truly all they have going for them. I was going to wait for a resolution on my claim but it has been a month since my apartment flooded and the last I heard they don’t plan to give us a single penny despite our kitchen being out of commission for an entire month. We were unable to be relocated to another place because they were so slow to respond. They make promises left and right and never follow through on them. I think there whole strategy is to be so slow to respond that you give up on pursuing. At first I thought it was the specific advisor we were assigned but I spoke to at least 10 people within lemonade and they were all not only unhelpful but also passive aggressive and didn’t trust me at any point. PLEASE DON’T BUY!!! UPDATE: I reached out to the email below and they said someone would call me and never did which is very classic for lemonade..OdinZuriVersion: 8.37

✓ Not recommendMy car got stoped in the middle of the highway I-435 I wanted to tow my car to my friends home nearby which is 6 miles away where my car gave up on me , I tried calling the lemonade team in everything way possible for help though call , mail , text even by lemonade app . I did not get any response for your team infact some how I tried to call and one of your team members and they answered me that I don’t even have the full insurance so they can’t help me . I was like what I paid $600 for my insurance . I was in a situation in the middle of the highway at 6 pm and none helped me out . So i have requested for my insurance policy details in which it was clear that I have towing service which I can use , but that did not happen when I requested towing service through app I didn’t even get any response . I just got a message when i replied to that no response . So at 9 pm I had to call the towing company and pulled my car which costed me $180 . What’s the point of taking the insurance?.RahulkummariVersion: 8.37

✓ Truly disappointed in their lack of trust towards their customers!We’ve used lemonade for our apartment this past year and loved their services. The app was very simple and quick to use. That being said, we are moving apartments in the same complex and had to create a new policy and our complex increased their Personal liability which I was able to increase it on our current plan. When I went to go add the higher policy to the new policy it wouldn’t allow me and after waiting days for a callback that I was promised but never got, I found out that the reason was because I wasn’t trusted as a customer and hadn’t been with them long enough!!?? If that’s the case then why was I allowed to have the higher amount on my old policy!? Absolutely ridiculous! I immediately canceled my policy and took my business to Geico where I got fast service, better prices and coverages, and most importantly I got my higher personal liability no questions asked! Overall I will never use lemonade again and will be recommending that people steer clear from them..Steelers #43Version: 8.19

✓ All in GermanI selected English. Got a confirmation email in English. App was in German. Deleted app. Selected English again. Confirmation email in German. App in German. I give up..LondonerVersion: 8.22

✓ Total scamThere are so many loopholes and ways that they can get out of paying you and the first thing I received after contacting them about losing my car keys was an excuse. Then after I finally called I received a follow up email saying that any legal action would be useless against lemonade because I have already signed their agreement when I started my policy. I am a hotel worker a bellman and I make minimum wage and work for tips in Los Angeles one of the most expensive cities to live in and throughout the entire pandemic I kept lemonade insurance because it gave me confidence about my stuff you would think keys our stuff but there are so many loopholes about keys. I understand that there are probably a lot of people who try to take advantage of this but I’m not that person and I’m not going to pay $20 a month/$10 a month extra to have no deductible. Auto club offer is basically the same service and it’s much more reputable and defined. I can no longer recommend this service feel bad for all the people I have recommended the service to. Pretty much every time someone lost something in the hotel I would recommend the service to them sometimes I would even show them the app on my phone.Dr NASA danVersion: 6.44

✓ The worstAfter having lemonade for about six months, my dog was itching so much out of anxiety which I didn’t know then but that created a hematoma on his ear and had to get surgery. Before I agreed to the surgery and all the costs, I called Lemonade to see if it would be covered, the spokes person that I talk to said yes it’s all covered under my insurance and that I would pay the 10% after I turn in my receipts since I signed up for them covering the 90% and they would reimburse me. However, after the surgery was done, I took pictures of my receipts like you are supposed to and turned them in. They denied paying for my bills because they said this was a pre-existing condition. However, that’s completely in accurate, even the vet agreed that is was not a pre-existing condition. I tried turning in another receipt a month later and again was denied. What a waste of money and what a rip off I am absolutely unhappy with this company and not once have they given me a full explanation on why I was denied decides to take my money from me..Smashly9Version: 8.29

✓ Horrible communicationTo preface, I pay for pet insurance on my two cats. I have only been in touch with one very kind person through this company and it was over a minor issue (they doubled the last name for some reason which got fixed) but I’ve now been in contact with 3 different people trying to figure out how to upload my second cat’s precious records and not a single one has helped or explained how to do so. Not to mention the fact that when I reach out several times stating that I do not have my first cat’s medical history, as he was taken to his first vet visits by a family member I’m no longer in contact with and have no idea which vet he was taken to, I am completely ignored. I’ve been left hanging twice now. The first person just copy and pasted what the app said and both other times I was never answered. If I don’t get some answers I’m not paying for this anymore and I will find somewhere else to insure my fur babies. Update: They told me to email them the records. Are you serious right now??? They didn’t even read the review! Just saw a one star and tried to shove it all under the rug. I’ve sent 4 emails in total now. This is absolutely ridiculous..WolfettVersion: 8.38

✓ You get what you pay for- buyer bewareI can’t complain about the sign up process. Everything was easy to understand and the process was quick and painless to get a policy in place. However, I have now filed a claim and I am thoroughly underwhelmed at the support that has been provided to me and lack of urgency. I have a sewage backup in my basement that has knocked out my hot water heater. I filed a claim and was placed under a review which was understandable. For another two days I heard nothing other than my claim was being reviewed. Today I hear back that someone will need to come look at my damage in person and I agree that is acceptable and ask for the turnaround time on that and was told the middle of next week. Lemonade will take your money and make the claim process a living hell, nothing quick as advertised. Don’t plan on being reimbursed for loss of use as I’ll be forced to stay in a home with no hot water and use of a toilet or pay for my own hotel stay. Currently looking into other options so I’m not in this mess in the future.HburresVersion: 6.10

✓ Buyer bewareEverything is easy getting started then when you go to file a claim they deny you for any small thing this company is literally ripping people off and making millions doing it by getting you to pay every month and then when something really happens in the home they do not allow the claim to go through they will deny it by any means necessary I would never use them ever again I actually had a claim filed with them where my roof is for a storm a tree put a huge hole in my roof of my home the guy came out and wrote a false report stating that the roof was just fine and it clearly had a huge hole in it he took pictures that he never submitted it ended up getting new insurance am I is for a storm a tree put a huge hole in my roof of my home the guy came out and wrote a false report stating that the roof was just fine and it clearly had a huge hole in it he took pictures that he never submitted it was just ridiculous I ended up getting new insurance and my claim went through The new insurance company could not believe the Lemonade did not approve my claim.Nail teachVersion: 8.28

✓ Pet insurance does not actually cover anythingIn the process of trying cancel the pet policy i have on my dog. they rejected a claim for an appointment made AFTER the waiting period and then deemed it a pre-existing condition and ignored me trying to tell them that it’s not. they weren’t even open to a conversation about it and glossed over my attempts to discuss it. all they had to offer for customer service messages were apologies that i had bad experiences but no actual attempt at remedies for the situation. thanks for giving me anxiety attacks over my finances for weeks!!!! now i need to figure out where to get money for my pet’s medication since they’re trying to scam me on my refund too, even though i am well within the cancellation period set. i’ve heard great things about Lemonade, but i honestly can’t see why anyone would like this service besides the cute animations in the app. please look into customer service and relations, it needs serious improvement. a real conversation would have probably kept my business with them, but if they treat me like nothing once they will definitely do it again. my disappointment is immeasurable and the last 3 weeks ruined..PossessedPakedPotatoVersion: 6.24

✓ Awful Treatment of AnimalsMy lab was diagnosed with lymphoma and it really hurt our family is more ways than just the sickness I didn’t have insurance, so as I’m paying for his treatment out of pocket, each week he has chemo and the week after he has blood work. I took out the most expensive plan lemonade offers for my SECOND dog ( terrier) bc of what we went through with my lab.. never again I told my self, would I be stuck in that bad situation where you may not be able to pay for treatment. After a few months of paying my premium my terrier had a health problem and the vets couldn’t find what it was for 3 weeks, she ended up hospitalized for a period and the bill was $1500 and under my lemonade plan it shows clearly what’s covered. This health problem was new so no way you could say it was pre existing. Lemonade dragged out my claim for 2 months always making excuses to not pay my claim, after all this I stilll paid my premium bc I trusted the process until they emailed me to tell me they are suspicious of my intentions to illegitimately try to hide my pets chemo treatment!!! I was stunned, how could you make the mistake of mixing up two dogs of different age, sex, breed, and name?! I emailed them back telling them “wrong dog” and they blocked me.Adam cogsdellVersion: 8.6

✓ Easy to sign up, waste of time afterSigned up our 3 dogs for their pet insurance. Go to file our first claim for a basic ear infection visit and the process took so long because you can only file a claim via this slow crummy chat interface that’s only available on the app and not on the web version. They ask you to manually enter every individual item and price from the receipt, then after making you manually enter everything under the sun (without allowing you to paste anything into their app! hire a UX designer!) ask you to send the full receipt anyways. There is absolutely no need for this chat interface asking questions after question when you are going to manually receive the full receipt from the vet anyways. If it’s going to eat an hour of my time every time I take one of our dogs to the vet for a routine visit this is not worth it at all - cancelled all of our stuff through them after dealing with this bad experience. It seems like this company only optimizes to make signing up super easy, everyone is happy until you have to actually file a claim which is why it’s so highly reviewed. Insurance is worthless if you can’t actually use it - I would recommend avoiding this company..ContrahaxVersion: 6.31

✓ Needs better customer serviceMy elderly mom signed up for this service but has recently been panicking because the mortgage company doesn’t have a record of the insurance policy. We kept asking to have lemonade fix it, but they could never fix it directly. They’ve always just gave her the pdf and had her figure out the rest. We’ve tried to upload the pdf to the third party site but nothing seems to work. My mom has been bugging me to fix this for her as if I was lemonade customer support and it’s absolutely insane lemonade customer support can’t take care of this. This has been an issue for several months now, and the mortgage company is likely to make her pay for an even more expensive insurance policy because lemonade won’t take care of this for her. If my mom cancels lemonade it’s 100% lemonade’s fault. She has never filed a claim, and they can’t put in the effort to make sure everything is fixed on their end with the money they’ve received from her. I want to like the company, but I really can’t now..DeadaymVersion: 6.12

✓ Buyer BEWARE!Worst insurance company and process ever. They hope you forget about the claims process and ignore the fact they don’t want to pay out a dime. I have used companies like State Farm and Geico in the past and they make things seemless and painless. These people want to call all my relatives and family and friends to harass them from paying out my claim. I have never had to deal with such a poor company in my life I asked for a supervisor and a week later they said they do not care and they can do anything they want to wait months to pay out on my claim if they will pay out anything. I was unable to live in my apartment because of the damage and Robbery but they refused to pay out for loss of use or anything for damages. At this point I am going to have to get an attorney and spend 8,000 dollars or more just to get a 30,000 dollar claim to payout and even then my attorney said they will have to pay out for bad faith or failure to pay claims on purpose in hopes you just give up. NEVER EVER USE THIS COMPANY YOU WILL BE SO SORRY AND YOU WILL HAVE TO SUE THEM FOR 50,000 or MORE JUST TO GET A PENNY FROM THEM FOR THEIR NEGLIGENCE. WHATEVER YOU DO NEVER OPEN OR USE THIS APP. THEY BLOCK YOUR NUMBER AND REFUSE TO TAKE YOUR PHONE CALLS AND SAY THEY WILL ONLY ANSWER IN EMAIL WHICH TAKES THEM DAYS ON END. DO YOURSELF A FAVOR AND USE A REAL INSURANCE COMPANY..PhillyjbombVersion: 5.13

✓ Almost impossible to get in human contactGreat if it works for you. Horrible if 1 thing goes wrong. I spent 2 hrs trying to get a human contact bc in moving and tried to cancel the policy at the end of the month. Thought that's what I was doing and then they said it was canceled on that day and a refund was being sent to me thus leaving me without coverage the rest of the month. You gotta put in just the right words to get their phone number. Plus no ability to cancel ahead of time. So long being an adult and on top of things, you can only cancel day of. Also they're cheapo nazis if you own firearms. I buy 1 expensive gun that's worth $2k and apparently they view me as a psycho and don't give the option to insure over $1500 for firearms as a political statement they no nothing about. I'm not talking about crazy coverage but, if my house current down if like to be able to get $5k in firearm related coverage. I get the cost savings of limiting it for theft but why should that matter in an fire/flood/tornado and destruction event? Cut the political BS. It's like them saying your crazy for owing over $20k of cars. Dude, 1 car can cost more than $20k. If you going to pick an arbitrary number then pick one a little bit higher....R0999Version: 4.11

✓ Delayed Coverage and No One To Answer CallI got a Lemonade policy for my car. Nowhere during the checkout process did it let me know when there would be an effective start to my coverage. I assumed it would be 1 to 2 days later at most. But it turns out it was a week later. I called to get this resolved. The call time was 545 central time in the evening. I tried both the customer service and new policy options. They were closed for the day on both options. Seems like they would be a pain to get a hold of if something actually came up. So to sum up: was let down on the start date and it would be very difficult to get a hold of them to resolve. I submitted a request for a refund, but I have a little hope that’ll actually get one. So I will have to pay to policies (The lemonade policy and the replacement policy, because I need a start date within 24 hours).And just in case they reply to this, it is absolutely possible to get a policy started within 24 hours. I found a carrier to do so..JEDoc2022Version: 8.26

Lemonade Insurance works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lemonade Insurance.