Dunkin' App Support

Dunkin' App User Reviews

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Dunkin' Pros

✓ On the go orderingI am a frequent user of on the go ordering. However, there is a glitch in the process. I submit my order and I say I'm driving through and I am prompted with a question asking if I am ready to pick it up because they want to make sure my order is freshly prepared. However, when I get to the drive-thru, my order is never ready. It is only ready if I say I'm going inside. I don't understand the reasoning behind this. Obviously, if I'm ordering on the go I am wanting it to be available quickly. And I'm driving through because I don't have time to run into the store. It seems like a contradiction that the order would be ready if I say I am walking in but not when I'm going to the drive thru. My feeling is that if I say yes, I am ready to pick up and I have submitted the order, my card gets charged regardless of whether or not I show up. In my opinion, The order should be ready whether I walk in or go through the drive-thru..ShedaaawgVersion: 4.13.2

✓ Great when it worksI love the app when it works, but for the past 2wks, I’ve been getting an error message saying it’s experiencing technical difficulties, so I can’t use it. I’ve tried resetting my phone, deleting & re-downloading the app, & I still get the same error message. If this is a bug, please fix it ASAP! I go to Dunkin’ almost every morning & it’s been very convenient being able to have my order ready when I arrive. I als wish there were a way you could select the kind of munchkins you want, because when you add munchkins to your order, it automatically makes them assorted & I’d like the option to select only one kind (for example glazed, jelly, chocolate, etc.). Every time I go to pick them up, I have to let the people behind the counter know I didn’t want assorted, & then it inconveniences them because they now have to change it to what I actually wanted. Other than those 2 issues, I love everything else within the app..4 out of 5 for meVersion: 6.1.1

Dunkin' Cons

✗ Good idea. Bad executionThis app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day..Waxturtle7Version: 4.13.2

✗ GlitchyOver the last couple of months the app is ridiculously glitchy, add “value” doesn’t show up but my bank shows successfully reloaded Dunkin Donuts then later that day or the next it shows up of course AFTER I add more value. Then if I order and pay it doesn’t deduct from the app, it deducts from the value but the app doesn’t update what I have left, so I’m thinking I still have $6.00 since that’s what the app shows and the clerk says you have $.39. Donut selection is rarely correct - sidebar: did you know not all DD’s carry the same selection? Anyway I’ll get there to pick up my order and find out (by me checking the order) I have to order a different selection (who doesn’t carry chocolate glazed) because the clerks play it off like I clicked on the “surprise me” donut. Plus the app only allows you to order 12 donuts per order but I buy 2 dozen, 1 dozen and 2 half dozen for our smaller departments. Wouldn’t it make sense to be able to place your whole order at once? Well I’m reloading the app, maybe it will start working right again..Luxury282Version: 4.23.1

Is Dunkin' legit?

✅ Yes. Dunkin' is 100% legit to us. This conclusion was arrived at by running over 895,243 Dunkin' user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Dunkin' is 94.9/100.

Is Dunkin' safe?

✅ Yes. Dunkin' is quiet safe to use. This is based on our NLP analysis of over 895,243 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Dunkin' is 95.4/100.

Should I download Dunkin'?

✅ There have been no security reports that makes Dunkin' a dangerous app to use on your smartphone right now.