- 94.9LEGITIMACY SCORE
- 95.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Dunkin' App Complaints & User Negative Comments 2024
Dunkin' app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dunkin'? Can you share your negative thoughts about dunkin'?
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Dunkin' for Negative User Reviews
✓ This app keeps charging me twice when i reload my card!The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!.Version: 4.23.1
✓ When it works..This app is awesome.. when it works. It has amazing features for ordering on-the-go, points, rewards, etc. Unfortunately, (for months now) I ALWAYS experience some sort of error when trying to pay, adding value, or adjusting payment options. I want to use the app and take advantage of the benefits, but now I just don’t want to use it at all because it is ALWAYS a hassle. Trying to get through your order quickly to pay and move on is impossible and frustrating when you finally get to the end and realize you still have to manually order and you can’t even get the points on the app because it doesn’t work. I think we should all get an extra free coffee coupon when the app is updated for all this trouble we have experienced and points that were lost from not being able to use the app. I will not be using it again until there is an update. You should be striving to make your app (and business) better than the competition, the Starbucks app doesn’t have these issues. Just saying..Version: 6.11.5
✓ Good app but it has its flawsI really like this app and I think it is really convenient when you are in a hurry to make a mobile order. But it does have a few flaws. The main issue I have with it is the way you choose the destination. It will automatically send the order to the previous destination that you ordered from without confirming if this is where you want to send your order. So if you want to order from a different location you have to remind yourself to manually change the destination before you place the order. I have lost money twice for being in a rush and quickly placing a order only to realize that I sent it to the wrong location. It extremely frustrating to lose money like that. Another issue I have is with the offers that is advertised on the app not applying to my mobile orders so I have to make the order in store and have the worker scan it. Again very frustrating. If these problems were fixed then it would be a perfect five out of five star app..Version: 4.19.1
✓ So Many Times Not WorkingI want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time..Version: 4.23.7
✓ App forces user to give up credit card infoMy wife went to the closest location to get bagged coffee for home, and they didn’t have our favorite. I decided to try using the app to search nearby stores in order to find the next closest location with our favorite coffee. Much to my surprise the Dunkin Donuts app won’t allow customers to use any part of the app without giving up credit/debit card info. Unfortunately, because we buy several bags for ourselves and other family, this and rude staff at more than one nearby location has us discussing switching our coffee choice to a competitor. The only answer to this is an all inclusive one. Many people have mobile devices, but don’t have credit/debit cards. Many others don’t want to give up their credit/debit card information for obvious reasons. Those customers should not be excluded from at least being able to shop their local stores. The number and type of poor reviews about this app, and other customer service issues mentioned is a direct reflection of how disconnected Dunkin Donuts management is from their customer base. If they continue to fail their customers they will certainly join companies like Hardee’s/Carl’s Jr., Pizza Hut, etc. which are becoming dinosaurs due to their inability to effectively comprehend their customers desires..Version: 4.23.2
✓ Needs to be consistentI use the app almost everyday so I can avoid repeating my order on the speaker each day (my coffee is a bit complex to them I guess), and I usually don’t have any issues. The reason I took a star off is because not all of the specialty items show up on the app, so today when ordering the two Gold Joy donuts which were not on the app anywhere, I had to substitute with another donut and then ask at the speaker for them to change it. I was met with a serious attitude about how I didn’t order those on the app and they cost more because of the charity part of the cost goes to and so on and so forth. Now I of course have no issue paying the price of the donuts, if the app had made it possible to do so! So this is why I am removing the 2nd star.. To be treated like an idiot and talked to like I’m trying to get over on her the extra 60 cents the 2 donuts cost, especially when I am a loyal daily customer just put a seriously sour taste in my mouth. This is not the first time I’ve been treated poorly at this Dunkin’ and I have complained numerous times and have NEVER been contacted like it said I would be when putting the complaint through. It just seems this cooperation cares more about the $$ then their customers. Very sad! 😡.Version: 8.6.0
✓ App needs improvementThe app is nice for ordering in advance, however there are a few improvements that still need to be made: 1. The ability to say how many pumps of a flavor shot you want, the same way you can with dairy, flavor swirls and sweetener. 2. Coupons should be reflected in the order total before you submit. Currently, you cannot see if you were charged correctly until after you get the receipt and by then your card has already been charged. 3. Happy hour prices need to automatically update and be reflected in the total. Again, you have to wait until after the receipt is processed to see if you were charged correctly for happy hour and often times, you were not...but now your card has already been charged for the incorrect price. 4. If the location charges extra for whipped topping or an extra pump of flavor swirl, that needs to be indicated on the order total. It wasn’t until I sent a ticket into Dunkin’ that I was advised why my subtotal and amount that was actually charged consistently had a 30¢ difference..Version: 6.3.2
✓ Needs fixing!!!I enjoy DD coffee more than its competitors, however, this app is less user friendly and the DD perks are not as good. It takes too long to earn a free coffee! Half the time the points don’t get added correctly, especially the bonus points. There should be a log that shows when and how many points were added that can be checked on the app. There are hardly any incentives with extra bonus points to encourage you to go here over a competitor. You should be able to create your own customized favorites whenever you want. You should be able to order coffee before you get to the store like competitors apps, instead of when you’re sitting in the drive thru line. I’ve already paid for it, why not go ahead and get it made and out of the order queue? Also, if you’re building an order and switch screens to double check a friends order, and switch back to DD - the entire order is gone and you have to start over!! All of these things should be fixed. It’s sad that people are choosing another retailer simply due to this bad app. Please fix!!!!.Version: 5.4.5
✓ Auto refresh total & confirm locationI love almost everything about the Dunkin’ Donuts app, but I would like to see two changes. I would like for the total on the card to automatically refresh without having to push the button. Many times when I sign into the app, it shows me a total that did not subtract the previous order, so it looks like there is more money on the card than is actually there. I would also like to see a check system in place to make sure that you have the correct store. Even though it says it, if I am ordering in a hurry, or if something happens to distract me, I press submit out of habit, and it automatically sends the order to the last store from which I ordered. This is fine for those who never order from different places, but it makes me less likely to use the app while traveling. I have had instances where I have sent it to the wrong store and it’s ALWAYS a pain to resolve. There’s already a stopgap in place if you order from a different store than the last one, but not to confirm every time..Version: 5.0.0
✓ GlitchyOver the last couple of months the app is ridiculously glitchy, add “value” doesn’t show up but my bank shows successfully reloaded Dunkin Donuts then later that day or the next it shows up of course AFTER I add more value. Then if I order and pay it doesn’t deduct from the app, it deducts from the value but the app doesn’t update what I have left, so I’m thinking I still have $6.00 since that’s what the app shows and the clerk says you have $.39. Donut selection is rarely correct - sidebar: did you know not all DD’s carry the same selection? Anyway I’ll get there to pick up my order and find out (by me checking the order) I have to order a different selection (who doesn’t carry chocolate glazed) because the clerks play it off like I clicked on the “surprise me” donut. Plus the app only allows you to order 12 donuts per order but I buy 2 dozen, 1 dozen and 2 half dozen for our smaller departments. Wouldn’t it make sense to be able to place your whole order at once? Well I’m reloading the app, maybe it will start working right again..Version: 4.23.1
✓ Loading strugglesI greatly appreciated this app, despite the UI issues and messy information architecture. However, recently the app has been very slow, even on strong WiFi. Today, I placed an order and it took multiple tries to actually add stuff to my cart. The tap targets for the bottom right buttons aren’t well placed for an iPhone X (they run into the swiping area). I went to say that I’m ready for pickup, and it never loaded. I got several minutes of the animation, one timeout, and then a “we're undergoing maintenance” message. First, I’m not sure why rush hour is a good time for maintenance. Second, since my order didn’t seem to go through, I was ready to skip it. I decided to go to the store anyways and just order in person and saw that other pickup orders were there. I went to check and my order was ready. Had I decided to skip it, I would’ve been charged for an order that I didn’t know existed. I realize that the app needs to make a lot of network calls, but 1. please don’t do maintenance at peak hours and 2. sacrifice the animation in favor of actually giving me a confirmation message..Version: 4.23.7
✓ CrappyThere are so many great, user friendly, restaurant apps out there and this is not one of them. Half the menu options aren’t available for ordering, which means if I want any type of muffin besides blueberry and coffee cake, I’m out of luck for ordering ahead. Same with many of the donuts or bagels or even the cream cheeses. You have to go through 3 steps before your order is submitted to the store, including determining whether you’ll use the drive thru or walk in. I don’t know what the drive thru line looks like when I’m ordering from 5 miles down the road so how do I know which option is going to save me time? You have to tell them you want your order made now because it can be placed up to 24 hours in advance. Do people actually order their coffee hours in advance? The rewards are not worth the hassle. One free beverage for every 200 points, and it doesn’t even prompt you to let you know you have one you have to go looking for it. I’ve had this for awhile and kept hoping they would improve it but no luck. I’ll use up the balance on my card and delete the app..Version: 5.3.3
✓ Convenient app but..This app was a welcome addition to my commute experience. I like that you can purchase your orders ahead of time and submit it when you’re ready to go and pick it up. However, the app itself can certainly use a bit of UI and UX update. One huge problem I had that actually stopped me from using it for a couple of months was when I went to place the order, the app simply just returned a cryptic error message saying “Ordering temporarily unavailable at this location. Please try again later. P002 (ncr-empty-reponse-order)”. Yes, it actually misspelled response too. Given that response, I assumed the store was just unavailable but after returning to the app a month later, I got the same message. In light of this, I decided to google the issue and found a forum on reddit that explained that it was due to my dunkin card balance apparently being lower than it was showing. So I tap refresh on my balance and it turned out that was the issue. A gentle suggestion from one mobile dev to another; Dunkin devs, I think you should update your error parsing and surface customer friendly & helpful messages! It would also be helpful if you guys dynamically updated the balance properly on the checkout screen, as I had to actually tap refresh on the card to get my actual balance on it. Overall, the app is great for what its trying to do but a nice UI overhaul and some critical updates to way it handles errors would greatly improve it..Version: 5.3.3
✓ Great when it works, worthless when it doesn’t.I loved this app so much that I told friends and coworkers about it. But for the past few months, I have not been able to load value from a credit/debit card or even from a Dunkin’ Donuts gift card. Every so often I try again, but as of this morning I’m still getting app error when trying to add value. My cards have been hit multiple times on occasion but still did not add value in the app. Then calling the customer service number is ridiculous. The call wait time said about 30 minutes and was well over an hour. This is not an exaggeration. I only stayed on hold waiting only because my card had been charged six times for the value I was trying to add in the app and it still did not show any value added. When I finally did speak with someone I was told I’d have to wait for the charges to just fall off. They did but it took a few days. Not even sure why it charged me when the app said it wasn’t completed. I’ve tried uninstalling and reinstalling the app and that didn’t fix it. Seriously this app is worthless if you can’t even add value with an already paid for Dunkin’ gift card. I waited before leaving this review hoping they get it together and fix the issue but it hasn’t happened..Version: 6.1.1
✓ Well built app with no real purposeI downloaded this app because I wanted to order my morning coffee in advance to avoid the long lines. My problem is that you HAVE to buy DD gift cards in order to do this, so it’s a pain in the neck process of having to manage and reload the cards...... Please just let me use Apple Pay or store a credit card number. I don’t need another chore to manage, I just want my morning coffee quickly and without hassle! I haven’t even bothered entering all of my info to sign up and purchase gift cards and enroll in another rewards program and accept the terms and privacy policy and figure out which train will arrive at Penn Station first because honestly it’s easier to just use the Keurig in my office. Hence the title of this review (which was also probably less of a hassle to write than signing up and managing a process of reloading and monitoring gift card balances for no reason). I will however say that the app itself does look nice (if not a little busy) and definitely seems well built, so I’m sure it’ll be delightful to use if I ever have a reason to do so!.Version: 5.3.1
✓ Very frustratingDue to Covid-19 Dunkin’ and making you use the app to lower the transfer of cards and money which I fully understand and commend that choice. I do however hate the fact that their app is not updated for stores. I wanted 5 strawberry donuts and my daughter wanted a shamrock one. I was under the impression shamrock ones were out due to it being past st patties day. But the app said they had them so I selected that. I tried to select strawberry donuts but it did not give that choice. In fact it only gave me about 5 donut choices. I had to select something other than I wanted and put my order through. I get to the window to find out they do have strawberry and that they don’t have shamrock. If we are going to have to order through the app it needs to be accurate. I don’t even want to go to dunkin anymore do to this annoying issue. It may seem little to some but it’s a weekly order of ours to get strawberry donuts and coffee. We don’t like many other options..Version: 6.11.5
✓ Horrible App… Very Frustrating and Disappointing!!!This app is absolutely horrible. All I wanted was 2 dozen donuts of my choice for the next day. It wouldn’t let me choose more than 12 donuts of my choice but there was a way in another section to order 6 or 12 donuts (but not of my choice). So I had to settle for 1 dozen of my choice and 1 dozen of someone else’s choosing. So I placed the order the night before thinking there would be a way to schedule a time for pickup the next morning but nope; the order placed for immediate pickup. Called the store (took about 15 tries and 30 minutes before someone finally answered) to try and straighten it out but they had already made the order which was inadvertently placed twice and charged twice to my credit card (this was somewhat my fault because when I went back into the app to try and see how I could change the pickup date/time, the app showed my order with a button next to it that said “place order” so I thought maybe I didn’t actually finish placing the order so maybe that’s why I wasn’t able to schedule it so I placed the order but it placed the order again). So now I have to contact a manager tomorrow to straighten it all out, get my order, and make sure I’m only charged once. TOTALLY FRUSTRATING!!! I won’t be placing any future orders through their app (until/unless they make changes)..Version: 8.11.0
✓ Terrible updating and mobile order abilitiesThe app does not update accurately with the amount that is still available on you DD perks card. It does not update at the time of purchase as I have been waiting 15 min plus to see how much is left. Furthermore I went into the app and looked before mobile ordering to see how much I had on my card. Then when I went to go order it had change from $10 to $6 or just decided to update from weeks ago and I had to load more money. Then I try to submit my order and I get an in app error saying they are unable to complete it. Then I go the the Dunkin’ to make an in store order and when I am waiting at the pick up area there is a mobile order for me, the one the app said did not go through. So then I look at the app to see my balance, however I can’t tell if they charged me for the mobile order because the balance has not adjusted for my in store purchase let alone the mobile order. With all of these inaccuracies, it makes me want to spend more on Starbucks because at least when I pay it updates automatically right after I order. The only portion that takes a little longer showing is their rewards. Overall the Dunkin app just makes a simple task complicated because of its inability to function properly..Version: 5.3.1
✓ Won’t refund orders made in store? Why not?I used this app to pay for two drinks at a store. I’ve been using it for years now, and never needed a refund from Dunkin. Even when their coffee tastes like crap, I’ve either just drunk it or tossed it… Today, one drink was great, the other garbage. So I asked the manager for a refund for one of the drinks, which he refused to do. I called the app customer service and they cannot do refunds via the app, only the store manager can do so at the store… and he refused. So what now Dunkin? You took my money, I didn’t take the coffee, and that’s about it? Another word for that is theft. The customer service at the store and the customer service via the app have left much to be desired. Between Dunkin’ and Starbucks, I spend around $200 monthly on “fast” coffee. I’ll use this as an incentive to get rid of the Dunkin app for good. At least Starbucks will honor their customers when they mess up their drinks either in store or via the app. Dunkin apparently doesn’t care about customer service… Also, while we’re at it, why is the same exact iced latte 3 different prices in the app, at a store in Manhattan, and a store in Long Island? Good-bye Dunkin app and Dunkin coffee..Version: 8.11.0
✓ Great idea, poor executionThe On-The-Go ordering feature only works half the time. Many times you'll go thru all the trouble of putting an order together and the when you hit Submit, you get an error message saying you should try again later. The app doesn't link to the local restaurants as far as being in sync with their inventory. You can order a sandwich and ask that it be made with a croissant only to find out they ran out of croissants three hours earlier. If you try to order a muffin, you never get all the varieties available at the restaurant you're ordering from. Usually you pick only corn or blueberry. If you like the Honey/Bran/Raisin muffin, you can't order it thru the app. The other issue I have with the app is that when you use On The Go, the app automatically places the order at the last Dunkin Donuts you ordered from. It doesn't even ask, or confirm if you're sure you want to order from that location. So, you have to be mindful to remember to change the location every time. Finally, every so often, i have to re-enter my credit card information because the app just deletes it from its memory for no reason... not because my card expired, or because I uninstalled and reinstalled the app. It just deletes it. That gets very annoying when you're at the drive-thru window about to pay and find out you have no card linked to the app. I love the idea of the app. It just seems to have too many bugs and design flaws that need to be worked out..Version: 4.13.2
✓ App steals your moneyI just got the app and put in my card number and it made me create a Dunkin’ card and put money into it. I chose $50 because I didn’t know any better and that Is where I went wrong. The app automatically took $50 out of my account straight to the DD card. I can’t get it off. I’m out $50 on Dunkin' Donuts on stuff I didn’t buy. 1.) why would anyone spend $50 on Dunkin’ Donuts 2.) why can’t I just pay with my own card. Why do I have to make a Dunkin’ Donuts card? I find this system completely useless. Once the money is on the DD card there is absolutely NO WAY of getting it back. I have tried everything. I guess I have always wondered why Starbucks is more popular than Dunkin’ Donuts and I think I know why now. Dunkin’ Donuts is unhelpful. I did try to contact customer service but they make you put in a order number before anything else. I didn’t order anything so that is unhelpful aswell. Dunkin’ Donuts needs to make you be able to pay with your own card instead of their already dumb system. I have no idea what to do because I’m out $50 on the worst business in the nation. Dunkin’ Donuts, I would like my money back..Version: 6.0.6
✓ It has its flawsI go to Dunkin everyday (I shouldn't, I really shouldn't). So of course I got the app to earn free beverages since I'm going there anyway. If we ignore how many times the order gets messed up in preparation, id say the app itself is not bad. There has been multiple times where I go to reload my card and it says it was unable to, so I try again and then I end up getting charged two, sometimes three, times. And every time I try to contact someone about it I get a response 2-3 days later giving me an apology and then saying I need to send more information on the transaction. I've never gotten my money back when that happens. I'm also someone who, when I get iced coffee, asks for less ice - and there is no button or even a write in option for on the go ordering. I understand not wanting to get complicated orders, but people asking for less ice is pretty common. So I don't even use on the go that much because I can't get what I really want, so I only use the app to try and rack up points..Version: 4.13.2
✓ Great....When it worksNot much to say, it’s a digital wallet app for Dunkin. Tracks what you buy and gives you points for each purchase. When you get enough points you get a free coffee. Makes paying a little quicker. Also able to take advantage of various promotions they run from time to time (like free donut with coffee purchase). The only problem is a recurring error message when trying to add funds to your Dunkin Wallet. There is no “rhyme or reason” that I can find as to why this error occurs. Some days it works, some days it doesn’t. I’ve currently been unable to use the app all week because every time I go to add funds I get an error message. Tried re adding my card info, closing the app and reopening it, even deleted it and downloaded it again. Still the same issue. Conclusion: more useful than many other similar apps out there (especially if you drink coffee regularly) but big issue with recurring error when trying to add more money to be able to make a purchase. Would have rated it higher but the error happens too frequently and is rather annoying..Version: 7.3.0
✓ Love the idea, but ...the stores don’t executeI got this app thinking it would be as awesome as a certain competitor’s app. You order and pay ahead, then just pop in and pick up your ready-made order at the counter. That’s how it works with the competition’s app. Except no. The Dunkin’ shop doesn’t put the order together until you get there. There is only one Dunkin’ near me, and due to their long lines and constantly getting my coffee and food orders wrong, I seldom go there. Seeing this app, I thought I’d try them again for a very early office meeting. I needed a couple dozen donuts and some donut holes and a coffee w/cream and sugar. Simple stuff. I ordered the night before for drive thru pickup. Because the app only confirms during store hours, the next morning I confirmed and tapped “on my way” on the app about 20 mins before I actually arrived at the shop. When I showed up at the drive-thru, they said they had received my order but I had to pull into the parking lot and wait. It was at least an additional 8 minutes before they brought it out, and huffily at that. Unpacking at the office I realized they shorted me the number of donut holes I ordered, even though the correct number was clearly listed on the receipt. Turns out a great concept and app can’t fix a shop with consistently poor customer service..Version: 4.23.5
✓ Stolen money monthlyEvery month I have $10 automatically re-loaded to my account. As of September 2018, when I receive my brand new phone and everything was transferred over, my Dunkin’ Donuts app did not transfer my card or my money over. Upon noticing this immediately within the next month in October I logged in and and tried to remove my credit card from the account, but it is not even listed.? Since then money has been withdrawn from my account every single month, and when I call the customer service number listed in the app I get a message that says that they are open Monday through Friday 7 AM to 7 PM Eastern standard time and that they are currently closed. At the time I am writing this review it is 11 AM on Friday and I just called three times and received a message stating that Dunkin’ Donuts is closed but they are open Monday through Friday 7 AM to 7 PM. ??? If I cannot reach anyone by this weekend I’m going to have to go to my bank and file a dispute. This is ridiculous because I cannot even get a live person to fix the problem and I cannot get online to remove my card, my cc card is not listed on the app on my new phone..Version: 5.4.5
✓ RidiculousBeware: Nearly impossible refund process. Customer service is a joke. I ordered through the app, but the location’s espresso machine was down and they did not have the donuts I ordered. I was told that I needed to request a refund through the app. There is no where to request a refund easily, so I contacted customer service. It took several days for a response and then I was told that, since I paid as a guest, I would need to create an account and then contact them again. I took a screenshot of the confirmation receipt on the app in case I needed the order number for pickup (they used the name on the card used to pay). I also have the card that was used, obviously. None of it was any help. I just gave up and flushed my money down the drain rather than wait another three days for a response AND sign up for junk emails, notifications, and texts for a refund that wasn’t even guaranteed. What a waste. I’ll still visit Dunkin’, but I won’t be using the app. At least when I order at the restaurant, I have a chance to cancel or substitute any items that are out of stock..Version: 8.9.0
✓ Good idea. Bad executionThis app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day..Version: 4.13.2
✓ Consistent issuesMy app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again..Version: 4.23.5
✓ Select Drive through as pick up option if you want an order to be pre-madeNew user of app here. It needs to be clearly communicated that if you are pre-ordering via the app that your expectation is that your order will be ready when you arrive. Right? Isn’t that the point of pre-ordering? This is only the case if you select pick up in store, if you select drive through then they actually don’t start making your order until you arrive in the drive through line and inform them you are there to pick up a pre-order made through the app. What’s the whole point then of the pre-order then? You are not saving any time, you can place your order when you arrive in the drive through line like everyone else. I was not told this which made for a very frustrating experience Since I placed a large order for a meeting that I needed to be at early in the morning. I placed the pre-order and select a drive-through expecting to be able to pick up my order already prepared in the drive-through line. That is not the case if you want to pre-order and save time you MUST select pick up in store otherwise they will not start making your order until you arrive in the drive-through line..Version: 5.4.5
✓ Lose money when making adjustment to the default menu optionsYou guys really need to make sure this works right because you are stealing money from your customers by it being broken. For example, if you order a sandwich on the app and add extra cheese, it will show on your receipt the way your order it. Unfortunately this is not what the store sees and the print out is different. I ran an experiment to test this by ordering an egg and cheese sandwich. I selected American cheese as the default (yellow cheese) and the. Added in addition to that white cheddar. The only thing they added was the white cheddar and that was the only cheese listed in the print out associated with the item. I verified the order number was correct. So I was charged for extra cheese but not given the cheese that should have come with the sandwich by default. This is happening with drinks as well. I called D&D support yesterday morning and they said they would escalate this issue as urgent. I asked about how you do software delivery and was told that if the issue was urgent enough, a hotfix could go out that same day. It’s now the next day and you have not released any fix. Let me end with this… is stealing money from your customers not an important enough problem to solve with a hotfix?.Version: 8.10.0
✓ Ripping You OffInitially the app was great. Then, it required you to have the balance for a whole order before coupons and perks were applied in order to place a qualifying on-the-go. Inconvenient yes because they are essentially forcing people to reload a minimum of $10 when even though their balance might have covered the order after the coupons/perks were applied. But the real problem is that the perks discounts aren’t actually being applied to orders now when you mark that you’re ready to pick up. It happens to me on a consistent basis and I only order certain thing because of the discount. I’ve contacted support about it and they claim I have received the discount and it can only be viewed in transaction history and not order history. When I go to transaction history it is the same cost as what shows in order history which is not discounted! If this happened once in a while it wouldn’t be a big deal but it has happened enough times now that I could have reloaded my card once or twice with the money I was supposed to be saving. Ridiculous. If they don’t fix this I’ll just stop going to Dunkin..Version: 4.23.7
✓ “Sorry, app can’t connect ...”I don’t know what happened to this app, at last revision, but I am, as well as many others in here, are getting this message, whether I’m our homes, in the store, or even on the road with a full signal that can function PERFECTLY, other than this app. I appreciated not having to go through physical contact, with a card, especially in these times. As in employee having to physically TOUCH my credit card, in order to pay for my order. This is ridiculous, since I also have no access to my account, accumulated points, bonuses, MY MONEY ... !! I will probably have to lose any credits, for recent purchases, on my account. Maybe I’ll have to stop doing business, there, until they get their act back together, since they ruined an otherwise great app. Oh well. There’s always Starbucks, which I don’t like as much as DD, but it’s out of necessity to stay safe. Or instant coffee on-the-run. Maybe, if enough people complain, here, somebody in Corporate or IT will pay attention and do something about this. I WAS a good customer, for years. Oh well..Version: 7.2.0
✓ No direct debit abilityThere is no direct debit ability for paying with the app - the only way to pay is by loading up a gift card with funds and then paying with that, which is extremely inconvenient as it not only ties up key that customers may need for other purposes, but it also makes the process of paying take longer because you have to wait for the total, go to the Add Funds section, add a whole dollar amount rather than exact change (so if you have existing funds on the card and don’t want a ton of extra left over you have to figure out how much you’ll need, minus any rewards you may want to redeem and such, which only complicates it further because now you won’t know the total beforehand), wait for the transaction to process which cane take a bit in spotty cell reception areas, etc. All you have to change is to get rid of the cards or make them optional and allow direct debit transactions from a preferred credit or debit card. Starbucks had the same design you do and even they changed to what I’m describing a while back because so many people complained..Version: 8.6.0
✓ Worst mobile ordering app everI’ve seen college kids build better ordering apps, that actually work. The location settings are completely bogus, searching for a location manually hardly ever works, reverts you automatically to the wrong DD. The actual ordering, sure add everything to your checkout cart, might HAVE TO ADD IT 5 times before it actually appears in your order. Then it takes forever to process the order, which for me it hardly ever does and I’m using high speed data or even on great WiFi, always an issue. Never an issue when they want to add money to your card though, they great that as soon as you hit confirm but try to confirm an order and it takes forever. Today I tried for 15 minutes to simply order one thing, didn’t work. Then I was logged out, try to log in says all my details were wrong...they weren’t, change my password anyway, I sign in on the browser website works fine, sign into the app, error... What a crock. Save your time and sanity, coffee costs the same at Starbucks, any handcrafted drinks may be $2 more but honestly it’s worth it, the Starbucks app never fails and the rewards come quicker. Load $20 at Starbucks you’ve got a fair amount of drinks and will have 2-3 free drinks in between. Once this money on my card and my birthday reward are redeemed, deleting this crap for good..Version: 4.23.7
🙂 Dunkin' Positive Reviews
Dunkin' works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dunkin'.
⛔ Dunkin' Problems
