Culver's Negative Reviews

Culver's App Complaints & User Negative Comments 2024

Culver's app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Culver's? Can you share your negative thoughts about culver's?

Culver's for Negative User Reviews

✓ Worst Restaurant App I’ve Ever UsedLiterally doesn’t work. It’s like using an app developed for the original iPhone. In 2023 as a fast food restaurant your app should be up to speed. This app is slow, buggy, and straight up doesn’t work to order your food. Apps are supposed to make the ordering process easier, and streamlined. This app accomplishes none of this. You’re going to be more frustrated trying to use this app than talking to the minimum wage drive thru employee trust me..Wac844Version: 1.1.5

✓ App does not workI tried to use this app to order for pick up and as soon as I get to the drink section it just gets stuck in a loading loop. I’ve tested this on WiFi and cellular but same issue. I have ensured my OS is up to date. Please fix this so we can actually use the application as intended..S1R_L3FTYVersion: 1.2.4

✓ App doesn’t do anythingI was happy to see a Culvers app. After downloading, I tried to creat my profile. It won’t accept any information I put in (ie. Name, favorite flavors, family member information). I have not tried to order but can’t imagine it will be any more user friendly. C’mon Culvers, it’s 2024 - you can do better for an app..Dogluver315Version: 1.2.2

✓ App is GlitchyThe app doesn’t let me add the Culver’s location that is closest to me as a favorite location. It says it saves my favorites but then it disappears. When you are looking at a description of a custard flavor, there is no obvious way to go back to the list of flavors without exiting the app completely..Anonymous 21345Version: 1.2.2

✓ UnderwhelmingThis would have been a decent app 10 years ago, in a world where every other fast food app is easy to use, always available for carryout, and doesnt make you use your email to get a coupon, it just doesnt feel worth it to download this one. Making an account is hard, putting in an order is clunky, no option to order for the drivethu, and i can’t emphasize enough that the coupons are impossible and thats 99% of the reason to download a fast food app. Not even just that they are hard to use but there are barley any, i received one for making an account and i still haven't gotten the email.Annoyed230Version: 1.1.5

✓ No where to let them know you are here!The app offered a buy one get one deal if you entered your personal information, but it would not save my personal information regardless of multiple tries. Also, there is nowhere in the app, to let them know that you are here to pick up your order, and it says that they will send you an email and to press the “I am here”, but there is nowhere in the email also to let them know you were here. Looks like somebody developed the app without beta, testing it, or paying attention to detail..MtgirlcoVersion: 1.2.2

✓ Buggy InterfaceCan’t use it to place mobile orders as the section where you put your information (name, card number, etc) is either pre-filled with random characters and you can’t edit it or it’s red and you can’t input any information. Deleting and reinstalling does nothing for these issues..MiriLouJCVersion: 1.1.5

✓ Never worksI have tried to order ahead of time on the Culver’s website and this new app, It’s the same problem every time. As soon as I try to submit my order I get the message “we couldn’t process your order” or something similar. I love Culver’s but problems like this makes me want to go somewhere else more convenient. Please fix your app and website!.EthansantleyVersion: 1.1.3

✓ App reviewApp is super slow and takes a couple seconds to respond to each click. Makes it super annoying trying to click through stuff because you’ll click something twice and both clicks will be 2 seconds delayed so now you’re in a whole different tab. Also prices super high 😅.ShektVersion: 1.1.7

✓ Needs some tweakingI was excited that Culver’s finally had an app! Using the website, I’d put everything I wanted in my “bag” and then as soon as I was on my way there, I’d place the order. I did the same through the app but when I tried to place the order, it kept giving me a pickup time error. I looked everywhere and tried everything and could not find a place to change the pickup time. I don’t even remember setting one in the first place. Wasted so much time and just ended up back in the website where I had to put in the whole order again. Bummer. Hope they fix that soon..Anti-social83Version: 1.2.0

✓ New former customer.What a dumpster fire of an app. Constantly logs you out. Won’t let you change your order location. EVERY SINGLE TIME I order they screwup because the app does not show proper options or allow comments. I have had employees argue with me about what I wanted/ordered and what they deliver. Great burgers but not worth the hassle. If you’re going to offer an app or a website have one that works. Otherwise don’t, stick to burgers..Luis D. CelayaVersion: 1.2.3

✓ Bad ideaThis app is horrendously buggy. Every step of the way was a pain in the neck. You’re not using the APis to call for people’s autofill content. How can that be overlooked? People have to manually type in the CC numbers? it is so irritating that you can’t use auto fill. How many customers (like me) decide to order from another restaurant because of this poorly executed app? Luckily I really wanted a butter burger so I still managed to place an order. But I was seconds away from giving up. Your website is fine. Delete this app and drive people to the web..MikeyPDVersion: 1.2.4

✓ Doesn’t workIt makes you sign in using your browser, so what’s the point? App won’t let you sign in because it says it needs to have allow cookies on your browser. I tried to change the settings and it still wouldn’t let me sign on. Why would anybody use the app if it just makes you sign on with your browser..WbyceiydboVersion: 1.2.4

✓ No rewardsHonestly, I’ve been hoping for an app for awhile. However, how can you really expect to compete with the other apps without rewards? McDonald’s, Taco Bell, etc. Especially for us broke college kids….StickymohawkVersion: 1.2.2

✓ Needs ImprovementI was happy to see an app finally. I got to Culver’s frequently and would get a lot of use out of a good app. Unfortunately this app has an issue saving information such as favorite location, order history, and birthday information. I think this app needs to be evaluated so that these bugs can be fixed. Culver’s is the Chick-fil-A of cheeseburgers when your dining in, but Culver’s is still way behind on the app..AaronsReviews_Version: 1.2.2

✓ Slow, unoptimized, half broken.A Culver’s just opened in the small town I live in and I always have the app for restaurants in town so I downloaded this one. Every single button I click takes 5-10 seconds for it to respond. When I went to place an order, it does not show prices for any menu items at all. Maybe it does in the cart but here’s my next issue. I sat for 5 minutes trying to get to the cart but it would not continue, just a loading icon next to the checkout button I pressed. This app should not even be on the App Store if it runs so poorly and doesn’t actually work..DD11000Version: 1.1.5

✓ I’d love to order on the appThe app experience is abysmal. Slow input times. I created a basket, and then logged in and now I can’t order off the app because it says “basket owner can’t be changed.” It’s like living in 2008 all over again with how this app performs..InterrottaVersion: 1.2.4

✓ Worked great for 2 months then stopped workingAfter 2 months of using it, they decided to remove the screen that actually allows you to place the order, so all the app is good for now is adding items to the basket and then being let down when there’s no option to actually order and pay for them. they even tease you by allowing you to select a pickup time and location, but when you try to scroll down to the place order button, it’s not there..Karens_sonVersion: 1.2.4

✓ Good thing the food tastes goodIt’s still a bit buggy. Spent time putting an order together then cursor got stuck in one of the vehicle fields. Restarted the app, then I realized this app (at far as I can tell) save payment info. The payment settings has no way to pre-save payment info. And then there’s no Apple Pay. Ultimately, just got too frustrated and uninstalled the app. Developers should at the very least achieve feature parity with competing restaurants apps upon release, especially after it took quite a while to released one in the first place..DJBoboTechVersion: 1.2.4

✓ Needs some workWish it would save my payment info. Add a way to add the flavor of the day. The only way to do that is to add a dish and make it yourself. I dunno what’s all in the flavor of the day. Also, PLEASE have a reward program! I’m repeat customer and that would be soooo wonderful! 🥰.Kellymac28042Version: 1.2.3

✓ App won’t save customer infoThe app won’t save my recent orders, favorites, payment info, preferred location or vehicle info. I have to input this info every time. It’s quicker to use the website..Lady T-7Version: 1.2.0

✓ Favorite LocationIt will not save nor delete previous location. We have a new Culver’s and I cannot change my preferred location.Phatgirl151Version: 1.2.2

✓ App is now memorylessApp asked me to update so I did. It has lost the ability to retain any memory at all. Orders cannot be saved as favorites. Locations saved are forgotten once the app is closed - and yes, I am logged in. Bizarre behavior. And can you please reduce lag? Each press should not result in 1000ms wait time. Love Culver’s, wish this app was better..D12772Version: 1.2.2

✓ Little problemsThe app response time is delayed which is a slight inconvenience. There are also misspellings in a few places like if you order curbside and when it shows your order before you checkout, it says “pickup at Curdside”.StairsaremeanVersion: 1.2.4

✓ Needs some tweakingI was unable to adjust the pick up time, it kept giving me an error message, but no option to change. I had to uninstall the app and redo the order. Then I entered my order, but it kept saying my order wouldn’t be ready in time and to choose a different pick up time. No problem, except it won’t give me the option to change the pick up time. Weird issue that is really aggravating. Ended up just going through drive thru….LaurellelouiseVersion: 1.1.7

✓ Slow Response, App Could Be So Much BetterThe response time flipping between choices and the app’s recognizition leaves a lot to be desired. If putting in a Curdside order, 9:30 pm is the only choice if it is close to Closing Time. It does not tell you there are later times. For example, I attempted to place an order for 9:30 pm at 9:16 and all I got was a reponse saying, “the order won’t be ready in time” and sent me back to the Checkout page to enter in my vehicle and payment details. Again. Please fix! Also, your Rewards program could be so much better!.PeppyCoffeeLoverVersion: 1.1.7

✓ This app is problematicMy main gripe is that the app keeps erasing my saved payment info causing me to re-enter my credit card info for every single order now. On top of that, I have to check out several times because the app keeps requesting my vehicle info for carry out orders until I re-select carry out and that field disappears. Lastly the app is slow. It doesn’t easily register the touch of my fingers, and every button requires several button presses. You can’t easily save meals either. Usually the button is grayed out..Spent Rage FumesVersion: 1.2.2

✓ It’s getting betterCould we please get the Apple Pay option at checkout? Also, before we submit our order to checkout, could we please have the option to name each value basket as a favorite or order nickname? For reference, checkout the Whataburger App..RockwallTXNativeVersion: 1.2.3

✓ App looks nice, missing Apple PayI will be honest, I order food sometimes while in the car and I am craving a burger. Consider it an impulse buy. If the app does not support Apple Pay, no impulse buy. I will go to a place that does. Please add Apple Pay.ThomothyVersion: 1.1.7

✓ Pretty app, could be betterI wanted to try online ordering, as only my first couple drive-thru visits came as what I ordered. I only add extra onions & mayonnaise to hamburger, extra salt to pretzel bites, but no exaggeration after countless visits, I haven’t gotten it made right again 😕 So I thought I’d try ordering on the app, but turns out you can’t add extra anything to your order? This seems like an easy addition, (but honestly what do I know about making an app). I can only hope my thoughts will be considered. Thank you for listening. Consistently great tasting food, surprisingly even the crinkle fries, and those are truly disappointing anywhere else. PS; If you do make this change, please include an option for extra salt for pretzels. This is because by the time I get them home, the salt has already melted because it’s so fine. Salt choice is perfect though! EDIT: wow, you can’t even order more than 2 milkshake mix-ins either, but on the website you can..? Curious 🤨.Pash4hashVersion: 1.2.4

✓ Overcook their meat 4 out of 5 timesThis location sold me the first time I went there and got a BOGO Culver’s deluxe. It was so perfectly cooked and tasty. I’ve been there 4 more times since and every single time it’s overcooked patties that have no flavor. It’s like eating a well done steak 🤢 Also, almost no mushrooms are used even when ordering a triple stack mushroom swiss. Almost $20 for that burger! And can’t even fork out additional mushrooms? I thought this was going to be an in n out competitor after that first run.. but ever since, it’s been disappointment after disappointment. The cheese curds are currently all that is consistently good at the location in Lake Park, North Palm Beach, FL. I’ll give the Jupiter location a try next. But as of now, even 2 stars is a stretch. I really wanted to love this place because we need in n out style burgers in Florida!!! For now, the consistency just isn’t there. So much potential tho, for sure! Maybe ask us how cooked we like our burgers? I like a good medium. Burgers should still be juicy and flavorful and tender and not dry, overcooked slabs of leathery meat. I hope they read this and get things fixed..AllYourMacsAreBelongToUsVersion: 1.2.4

✓ Waste of timeI have a family of seven. We only order by app, but even that takes time. I see Culver’s has launched a new app finally, so we give it a whirl! I take ten minutes to put in my order for seven people on the go, as we travel (I DONT WANT TO WAIT FOR FOOD I HACE TO ORDER ON SITE!!!!!!!). I put in the order for seven, only to get an error upon checkout that says the location is not taking online orders!!!! How frustrating! What a waste of my time. Tell me up front or, better yet, force your locations to get with the times (or continue to fail to offer mobile ordering and suffer the monetary consequences). Last chance Culver’s. You’re losing my business..TimbofoshoVersion: 1.0.1

✓ Why Can’t I buy a Butterburger?I normally order on the website since the app was no longer working. On both the app and website you can order any other sandwich as just the sandwich, but any of the beef butter burgers you have to order as a value meal? Why? I ended up getting a Rueben because I don’t want to be forced to pay for a fountain drink I don’t want!!.Rjrojas63Version: 1.2.4

✓ No “skip the line” integrationThought I’d be able to order from my table using the app but my only choices were pickup or “curdside”. Had to scan the table QR and order from my browser..Kaneohe KVersion: 1.2.4

✓ Barely functionsAbsolutely garbage app that barely works. Extremely laggy, barely responds to my selections, and doesn’t have a section to enter coupon codes. Even when it works, I can never submit my order even when changing stores. I’ve switched to only using the website and only when I get coupon codes for free cheese curds after packers games..ThrobbiVersion: 1.1.5

✓ Please fix your appWe are getting a Culver’s near by and I would love to be able to use your app, but it is literally the worst food app I own. It’s super slow, always has issues and just all around is terrible. Take a note from chick fila. Please fix your app so I can use it in a couple months when our Culver’s opens! I would use it all the time to order ahead if that feature was actually quick and easy..87589432Version: 1.2.4

✓ Doesn’t tell you ahead of time when location disabled online ordering.The first time I used the app to order at the only Culver’s location near my home. The ordering process was perfect. Since then it has failed 4 times in a row. It’s very frustrating and a huge waste of time to go through the ordering process on an app, selecting all of your items and customizing every order for me and my family of 5, only to hit the checkout button and the app say “Sorry an error has occurred. Online ordering is unavailable at this time…” and then tells me to try ordering from another location that’s too far for me to drive. At the very least, the app should run a check at the location you’re trying to order from and let you know ahead of time that the location selected isn’t accepting online orders. Not wait until you’ve added and customized 10 things in your cart and then tell you. After the 4th time this has happened I’m done wasting my time with the app until they improve the app to check the location before allowing you to order..Letterse7enVersion: 1.2.3

Culver's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Culver's.