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AppFolio Property Manager App Complaints & User Negative Comments 2024
AppFolio Property Manager app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using AppFolio Property Manager? Can you share your negative thoughts about appfolio property manager?
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AppFolio Property Manager for Negative User Reviews
✓ Steals money then blames youAppFolio told us to call our bank to stop payment on multiple charges caused by their backend system. This company is a fraud and not equipped to handle money..Version: 3.3.4
✓ For..?If this app can’t be used by property owners (e.g. other people who have AppFolio logins), you need to make that clear on the sign-in screen as well as on the download page. But instead of just making those text updates and calling it a day, I’d suggest your roadmap include expansion of account types able to use the app. Being customer-first means understanding and building experiences for an entire ecosystem, not just one part of it. Addressing the aforementioned gaps will result in an updated review/rating from me..Version: 2.6.0
✓ My company is “too small”Apparently my $40 million dollar real estate portfolio was considered “too small” for them to accept me as a client. Not sure if this was a mistake. I had a video conference with 2 representatives to tour the website, I was very interested in moving my property management company into appfolio. Very disappointed that they did not accept me..Version: 3.5.0
✓ App Still Does Not WorkI got this app a year ago. It would not take my password. I wrote to the makers. They said they’d get back to me. Never heard from them again. I deleted the app and downloaded it again. Now it says the database does not exist. I’m looking at the name of the database on my computer right now and it’s the same as in my app. Just as my password was the same. Crappy app. Awful customer service..Version: 2.7.1
✓ Notifications!?!It is beyond frustrating that he app refuses to notify me when a work order is assigned to me. It comes via email and I have to log into appfolio from there either on the browser or through the app. As a maintenance tech, I find it ridiculous that I have the app, but it can’t notify me. iPhone7 using current iOS version at time of review.Version: 2.7.0
✓ GarbageThis is a garbage app. It’s non functional..Version: 3.6.19
✓ Doesn’t work, no way to contact AppFolioMy property manager has sent me links several times, but when I try to log in on the app, is says my email or password is invalid. There is not an easy way to contact AppFolio to resolve this, and it’s all online and it wants me to log in to get help. Only problem!? I can’t log in!.Version: 3.6.54
✓ No network connectionI downloaded the app and successfully logged in only to be met with the ‘cannot reach the internet’ screen. I triple checked my connection on Wifi and cellular data and the app still wouldn’t connect to the internet. I have an iPhone 7 with iOS 13.5.1. Please fix this!.Version: 3.1.3
✓ What is databaseApp ask for database? Not sure what that means..Version: 2.7.0
✓ PhotosPlease fix photo upload in inspections. App crashes every time. And when I try to upload bulk photos via the internet on my phone or pc, the photos are randomized in order. PLEASE FIX ASAP! I cannot get inspections to our owners of the app does not cooperate..Version: 2.7.1
✓ Search function doesn’t work on iOSApp doesn’t work.Version: 3.3.4
✓ Useless for owners!This app simply doesn’t work..Version: 3.6.54
✓ Terrible Customer ServiceI’m not one to write negative reviews but the customer service at app folio is absolutely terrible. I’ve been trying to talk to someone or get in touch with our assigned account rep for hours with no success. Nobody answers their phones and the support line personnel have no idea what’s going on. You guys really need to improve in this area..Version: 3.3.5
✓ Terrible!!!Don’t let yourself be fooled….AppFolio definitely fooled us! We were using another system that was pretty outdated, so when they contacted us about switching our software, we were very interested. Come to find out…. Their accounting system is complete crap!!! Their onboarding team completely screwed up our data migration, and I’ve been calling them for MONTHS, trying to get one thing after another solved. However, every fix they implement, causes another accounting issue!.Version: 3.6.22
✓ Uploading nightmare.The application is buggy and hard to use. The inspection feature is particularly frustrating - it usually takes several attempts to upload photos to each section, often timing out and freezing up and even logging me out entirely when I try to exit a stalled inspection and go back to uploading photos on a fresh attempt. Uploading photos to a work order is a little better, but barely..Version: 3.6.7
✓ Isn’t reliableCrashes 7-10x daily..Version: 2.5.0
✓ Constant price, hikes, and price gougingCompany is a complete joke. Service gets worse every year and prices go up every year just announced a price hike or paying rent with e check, which has been free for 10 years or more. They are very greedy, and I would never use them..Version: 3.6.40
✓ Doesn’t recognize loginI am able to logon to their webpage no problem but the app keeps returning invalid user or password. Deleted app, was give new activation, reactivated through website, reinstalled app and... same issue. And reading through the reviews I am not the only one with this issue..Version: 3.3.2
✓ Inspection PhotosMy inspection photos look like they were taken on an old flip phone. Why is the quality so much worse all of a sudden. I made sure it’s not an issue with my camera..Version: 3.6.56
✓ Slow Improvements - Focus on Up-Charges Not AdvancementsApp screen shots not realistic. Slow to roll our community recommended features. For the size of the firm and being a public company seem far more focused on ways to up-charge existing users and paying shareholders vs rolling out advancements on previous half-baked improvements for us paying customers..Version: 3.6.39
✓ Update caused failureYour new update has caused certain failures when you try to click on her name link or a Property link it does not allow it to go anywhere..Version: 3.6.1
✓ App is great, but lacks one necessary featureThe app needs a refresh button at the bottom with navigation. It is such a pain to re-navigate to text messages.Version: 3.3.1
✓ Sending message to the wrong personThe app will sending message to the person which u did not selected, it is better to use the PC version!.Version: 3.6.21
✓ Buyer bewareThe sales team over promised on functionality of their platform. It’s difficult and convoluted to use. It doesn’t sync with banks that require token number for login. It can export CSV files, but not import them. It does not have the capacity for fillable PDF’s for leases. I regret the purchase, and plan to migrate to something else within the first 6 months..Version: 3.6.13
✓ Best suited to small / mom-n-pop type ownersBasic disregard for maintenance and turnover indicates this program was written specifically for small portfolios with little or no maintenance or turnover. Fair work order system (3 out of 5 stars) but it doesn’t allow for any meaningful customization. The turn board requires individual work orders for every task, so if you want to paint, clean, maintenance, change locks, and inspect a unit, you need five work orders. Of course most turns require some sort of floor work (carpet cleaning, buffing/waxing, etc.). So for an average turn, I need to enter 5-6 work orders, which then need to be marked complete and closed. I will probably turn 300 apts this year, so I’d need to enter 1,500 - 1,800 individual work orders just to utilize their turn board. Hard pass. Like I said, this program is for small portfolios with little or no maintenance or turnover..Version: 3.3.4
✓ Terrible use of camera autofocusEvaluations take so much longer because of how bad the camera is.Version: 3.6.40
✓ Terrible softwareTerrible customer service. Terrible software. Use other softwares such as buildium which is way better!.Version: 2.6.0
✓ Bait and switchWe did the horrible time consuming onboarding process less than a year ago because they advertised no ACH fees for tenant payments, now they suddenly changed it to have significant fees. Horrible company.Version: 3.6.41
✓ Will spam you for eternity.Was a property manager years ago. Still receive promotional emails. No unsubscribe option so I have to log into account to change preferences. Account is deleted so this is impossible. Call to phone number, no customer support, cannot resolve issue. Get it together clownfolio, harassing me perpetually with no way out is incredibly frustrating..Version: 3.6.39
✓ Problems as a Property ManagerWon’t let you add photos to inspections. Photos aren’t landscape anymore. Frustrating..Version: 3.6.54
✓ Useless if you use a property managerI have a property manager that uses appfolio for my properties. They give me a specific login link and this app is useless if you do the same. Also I there is no way too open the owner packets that are sent monthly is you use an i phone.Version: 3.2.5
✓ Worst of the worstThis is got to be the worst app I’ve ever used my life. I tried to sign in several times and it wouldn’t let me in. I even change my password, which I knew was right tried to sign it again and it still wouldn’t let me in this is the worst app I have ever used..Version: 3.6.54
✓ Can’t login to the AppThe app doesn’t work‼️ If I can give 0️⃣ star, that’s what they r going to get❗️I can login on the web in my computer, but can’t login to the app, it says my login is invalid, it doesn’t make sense‼️ A piece of trash basically‼️🙄.Version: 3.6.54
✓ ReviewThis app doesn’t allow user to add files on a cellphone only in computer no good at all slow updating as well please slow for user to be able to upload a foto only computer does that we in the field are left in the cold!.Version: 2.5.1
✓ Where are the receipt scanning?Where do I scan receipts there’s no tutorial.Version: 3.6.40
✓ App not accessibleIn the past 3 weeks my app has become very buggy & then stopped loading completely. I’ve had it for 3 years with no problems. I’ve tried removing & reloading, rarely it’ll allow me access for just that time. I can still access the app on my iphone7 office phone but not my iPhone 12 personal (any phone/Apple updates are done on both). Please help resolve this as I utilize my personal phone app much more..Version: 3.6.12
🙂 AppFolio Property Manager Positive Reviews
AppFolio Property Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AppFolio Property Manager.
⛔ AppFolio Property Manager Problems
