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Online Portal by AppFolio App Complaints & User Negative Comments 2024
Online Portal by AppFolio app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Online Portal by AppFolio? Can you share your negative thoughts about online portal by appfolio?
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Online Portal by AppFolio for Negative User Reviews
✓ Risky VentureI cannot delete data permanently. It retains your banking info even when you delete the portal. Will not tell you how to get rid of them without "signing in." Needs to be deleted via iOS or Apple. Otherwise, you need to change your bank acct numbers so they cannot assign bills or dip into your acct without your permission. When they put a bill on your portal, they just assume that you owe it even without your consent. This is an inexcusable and a fraudulent business practice. Because they put it on, they can well take it off..Version: 0.9.51
✓ Basic Features MissingThis app allows you to view PDF documents from your organization, however, once you’re finished reading, there’s no way to close the document and go back to the app. The PDF viewer has no close option, so you are forced to close the app and go back in to read the next document.Version: 0.9.13
✓ Needs more additionsAs an owner under payments, if there is a credit on my account and something needs to be paid the app needs to offer (the first 2 you have) bank account, credit card, (add this) ANDDD a radio button to APPLY CREDIT. If youre choosing not to do this, then there needs to be a way to click a radio button & have credit returned to the bank account listed in saved info. Thank you.Version: 0.9.11
✓ Convenient but has an annoying bugI love that I can use this app and not have to go to the website, however, it’s really annoying that it has a scrolling bug. Sometimes when I’m scrolling in the app, it just stops for a bit and I get stuck. The waiting time before it fixes itself is variable, too. I really hope you fix this as soon as possible..Version: 0.6.2
✓ New pay optionsI was happy to see new pay options show up. However, when Applepay was added it was no longer possible to use my bank account. Since it is $2.49 to use my account but is $9.99 to use Applepay, I presume that the app developer makes more off of the payment options. I will happily go back to writing checks if it means I will save $10 a month. If this is a mistake and not a way to generate funds, you need to fix it. If it is then this app stinks..Version: 0.9.51
✓ Bug needs fixingI am a property owner in a condo building and our association just began using the AppFolio system. One frustrating bug with the iOS app occurs when one opens a document. There seems to be no way to then close the document and return to other sections of the app … no “done” or “back” buttons. You are stuck. In order to go back and look at something else in the system, one must close the entire app and reboot it. This is very inefficient. Please correct..Version: 0.9.12
✓ Pretty useless App IMOWhy doesn’t this app give us full community based capabilities. Where neighbors can chat connect. Share info like restaurants, shopping, etc. Also we need an electronic community board where we can sell unwanted furniture, get recommendations for dog and baby sitters and even cleaning services. I have to say I moved here from NYC and I feel like I also moved backwards in time. Like to 1980. We have amazing technology capabilities and we are NOT using any of it..Version: 0.9.30
✓ Tenants pay when the app crashesWe had automatic payment set up. It was working for a while. One month we noticed it didn’t go through, so we did a one time payment option. Saw the pending charge in our account and everything. The next day the charges disappears (like it was rejected by the app) and property management blames us and charges a 200$ late fee. If at all possible don’t use this app and just mail your check in.Version: 0.9.33
✓ Privacy issuesMy property management company is having us use the appfolio now. I made my first maintenance requests last week using it. I attached pictures of the items in question. I WAS SURPRISED & VERY CONCERNED THAT IT HAD IMMEDIATE ACCESS to my pictures. My phone did not ask permission like it does with other apps that ask permission for access to photos. I looked under settings /privacy/photos to see if it had asked to access my photos- it was not there! This needs to be FIXED. The next day the credit card that is used only on my App Store stuff & only one stored in my phone was hacked. My CC FRAUD department stopped over a $1000 in purchases. I would like to have some one from this app contact me..Version: 0.9.11
✓ Capitalism and its consequencesI could be wrong, but i don’t remember being required to pay a transaction fee for echeck. that’s exactly why i use echeck. i completely understand why some companies charge transaction fees for card payments (communication between the bank and company), but charging for a check is just greedy. there’s literally no reason for it. i’ve also noticed this app hasn’t had an update in a while, and it desperately needs one. it’s been extremely glitchy and slow lately. with all the transaction fees we’re suddenly being charged, you’d think the company would have plenty of money to fix the bugs. i don’t believe there’s been a statement on why we’re being charged either. is this being enforced by corrupt banks, or are the higher ups just pocketing it?.Version: 0.9.51
✓ Can’t switch profilesI use it for three different things - the condo I own uses it for the HOA, I rent it out and my property management company uses it, and then I rent a house out of state and my property management company there also uses it. The biggest frustration is you can’t switch between profiles, which makes the app useless because I have to keep it exclusively for one account and then bookmark the other links online to login. It’s just a frustrating experience that shouldn’t exist in this day and age with technology capabilities in switching profiles..Version: 0.9.50
✓ HorribleEvery quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. This app is a piece of garbage. I will be gladly paying by check from now on. Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use this app..Version: 0.9.11
✓ Questioning their PurposeAppfolio is an app that’s supposed to help property managers receive payments through their portal. If you have questions or need assistance, you have to read their FAQ page. There is no interaction with anyone. The only number they have on their website gives you automated responses and directions. The purpose of the company is to serve their customers and clearly they are not if they can’t be reached live. They have added new fees as well. Just avoid using this app and find other methods..Version: 0.9.51
✓ Clunky, poor UI, other login issuesPrepare to give your tenants plenty of excuse why they can’t pay you or interact with management! When it logs you out after you told it to remember you and forgets your login, then you can do a pw reset and it’ll send you an e-mail where you can hit a link to a page, and that page will purportedly allow you to enter your e-mail again and THAT e-mail will have a link or something to actually reset your password. But alas even the redundant e-mail that would allow you to reset your password never comes. Laughably stupid, slow, and unworkable. Guess the landlord’s not getting rent this month lolololololol..Version: 0.9.13
✓ TerribleI have had nothing but problems with this app. When I download documents from my property manager, there’s no way to close out, or print, or send the document. The only solution is to DELETE the app from my iPad, and reinstall it. BUT, this is IMPOSSIBLE because when I go to the AppStore it knows I have used this app and it only allows me to OPEN it. BUTTT, when I click on open, it DOESNT OPEN AND THE WHEEL JUST KEEPS SPINNING. WORST YET. WHEN I TRIED TO INSTALL THE APP ON my MacBook laptop, the App Store doesn’t even have this app. I think it’s very poorly designed with very little developer support..Version: 0.9.28
✓ ANYTHING for a money grab that costs them $0!!!!!!!What don't you recommend about AppFolio? Of course, anything for the money grab that all businesses are starting to do. 2.5 years of at least *ONE* free payment of rent option. Now its not optional anymore. If you want to use the app to pay your rent you pay a $2.50 fee. Ridiculous & its sad. As if rent isn't already enough, it doesn't matter if its .72¢ or $3. Its the principal behind it. This country is spiraling downward & these money hungry businesses dont help a d*m* thing. Pathetic & I will do everything in my power to not feed into it by paying. Let do some quick numbers. Just my apartment complex alone would pay near $1,000 a month to simply pay rent. Out of the THOUSANDS that use this app... you do the math. Its like Netflix in home living form. Scum..Version: 0.9.51
✓ Works well enough; no iOS notificationsThe app has a setting option to enable notifications, but they never appear and 'AppFolio Portal' does not exist in the iOS Preferences 'Notifications' section alongside all the other apps on my phone that offer various push notifications. For a multi-year lease where the app is rarely ever opened (because there is nothing to see), optional push notifications would be ~very~ useful for things such as: - New Document Added - Payment Received - Balance due exceeds autopay amount (keeping in mind that some people may have multiple autopays each month, for example drawing from separate bank accounts for roommates) - Maintenance item response received --- Separately, it's not clear from the interface if older payments / documents / maintenance requests are hidden / removed. Even if the files are deleted, a full history should be available (e.g. by having an old filename and its upload date still displayed in grey, with an indication that the PDF is no longer available online). --- A messaging feature similar to the maintenance request, perhaps under the existing 'Contact' tab, would be nice as well (as would an option to submit in-app feedback to the AppFolio developers.) Finally, a tab containing copies of both the current ~and~ original lease (not hidden in a long unstructured list of other documents) would be quite helpful..Version: 0.9.39
✓ Terrible company terrible appAll you get from appfolio is problems - like your accts being mysteriously deactivated , not being able to log in because you’ll often get “invalid email or password” when neither is invalid. Don’t bother getting the app, it’s as bad as their site but at least the site won’t take up room on your phone. Also, don’t use appfolio at all if you can help it- shoddy site/app, errors like charging you extra when you don’t owe extra, basically non-existent customer service so if you’re having a problem you’re kind of on your own..Version: 0.9.51
✓ Does not workThis app does not work as it should and doesn’t have any management. It doesn’t store the correct account information. I’ve put in my account for ACH 2 different times and once it said it wasn’t an actual account and the other it came back as NSF when the funds were indeed in the account which resulted into late fees and if it does it pulls out the payment later than the day it was scheduled to resulting into late fees. I had emailed the contact email on multiple occasions from 2 different emails and haven’t received a response back..Version: 0.9.47
✓ Not user friendly.Last month the app tried to triple charge me for my rent. I hit delete on all the payments it had added. This month I woke up and it double charged me rent. There is no way to make sure your auto pay is gone. They told me it was because I had two set up still but they should have been deleted. The app also double charged my gf who has a completely different property management company. Costumer service is trash so we have to wait three weeks to get our money back..Version: 0.9.33
✓ Unreliable AppBecause of this app, I became a defaulter for the first time in my life. The autopay option doesn’t work as expected. The accounts doesn’t show the details clearly. I trusted the auto pay option in this app which didn’t work and didn’t notify me as well. I will never use this app anymore. I would suggest using the web version or make a visit every month to property office to use check for making the payment. I don’t recommend this app..Version: 0.9.47
✓ Why won’t you let me payI’ve been using this app for well over a year now but just recently it has been refusing to take my card and insists I have the wrong banking info. Even when I reset the card multiple times the answer would always be the same. That you address information doesn’t match my bank records, yet when I called my bank they said the app withdrew my money?.?? I’m so confused and tired of my rent being late because of it 😐😐😐.Version: 0.9.23
✓ Tenant Customer Service NonexistentI had no issues with the app until this month. For some reason it decided not to work and I received a 3-day notice for nonpayment of rent. The app is not working, I cannot access my account. I contacted customer service which referred me to my management company which referred me back to AppFolio. The only messages I’ve received from AppFolio refer to changing my email not addressing my issues logging into my account and why all of a sudden my rent was not paid! Desperately anxious to have this issue resolved..Version: 0.9.49
✓ Privacy!!! SketchyThey collect literally all the data possible… Financial, location, purchases, demographic, usage, etc., etc. At first I thought, well that prob just means the app itself uses that info so they are disclosing it because obviously you are entering, for example, financial data and such into an app where you pay your rent. However, I looked into it and they don’t have to disclose those items under the Privacy tab that you enter yourself or that are used for app functionality and NOT to track you across apps or show you ads. So, that means the stuff they listed IS for those purposes, and is NOT just for app functionality. As soon as I figured this out, I deleted the app… I also wished there were a way I could pay my rent and make maintenance requests without using ANYTHING app folio related at all, but they make you. Also, there’s a $10 transaction fee every time you pay something, even your $39 water bill 🙄 Honestly, landlords (rather, “management companies”) using this app and app folio more generally are sketchy… Change my mind..Version: 0.9.36
✓ App is WorthlessI signed up to receive documents from my HOA electronically. The are uploaded to AppFolio for viewing. If you use this App & open one document, there is no way within the App to close that document and open a second document. You cannot even get out of the document to close the App. All I found to do was force close the App and reopen it every time I changed documents. How stupid is this? What a waste of time! I am deleting App & I will just use regular browser. BTW - I am using IOS version on iPad & iPhone. Whoever developed this App must have been asleep at the wheel! Yikes!.Version: 0.9.33
✓ Problem with viewing documentsWhen I open PDF and other documents in the app it works ok, but there doesn’t appear to be any way to close the document to get back to the app menus and interface. The only option is to close the app and restart it. Most apps will show a “done” or “X” to close an open document. I tried all types of gestures too, but nothing works. Is there anyway to do this? Very unintuitive..Version: 0.9.21
✓ Sub par performance, sub par user experienceThe app is clearly designed for ease of use on the management end. I have two units I am renting both of which use the AppFolio system. I can not switch between them on the app. I have to log out completely and find my emails with a working link to see each one individually. The payment system works as expected if you only ever use one card. $10 per transaction seems a bit steep though when you realize if you try to change payment methods you will hit twice the amount of tech errors you expect if you are already annoyed. There is zero ability to contact support via the app and if you do go through the hoops online good luck getting any answer other than “contact your property manager and see if they can figure it out” DUDE they are property managers not tech assistance..Version: 0.9.49
✓ Many bugs - no way to submit issue reportsThere are a number of issues with the way this app and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users. Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues. Some Bugs include: - user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account - if credit is used to make new payment, payment does not appear in “past payments” - maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request - app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore.Version: 0.9.0
✓ Needs to Send notifications for one time paymentsLuckily I haven’t had any issues for recurring charges. But when my water bill is posted I don’t receive notification until after the fact when my payment is late. There should be an autopay option on all charges with a notice before one time payments go out for the tenant to review..Version: 0.9.30
✓ Unforgiving eCheck setup results in $25 feeUnlike most payment setups that perform small transactions to confirm account authorization for a checking account, Appfolio attempts an all-or-nothing transaction. If your user enters one digit incorrectly they’ll be charged a $25 Non-sufficient funds fee. To make matters worse, neither the app or email alert sent to users makes the error clear. Instead it states only that insufficient funds were available. Since the app removes the erroneous account data, despite using the option to save it, there’s no way to verify that account or routing numbers were entered incorrectly..Version: 0.4.1
✓ $2.49 fee and my money hasn’t been withdrawnBeen using this app to pay for the last year or so and starting this month there’s a fee when there wasn’t one. It’s illegal to charge a fee when the service was free on the same lease. Also, starting last month when I paid on June 30, never had I had a problem with money being taken out. First two weeks of July I was told there was insufficient funds and was hit with two NSF fees totaling $100, there was plenty to cover rent. It would take a day or two for the money to be taken out of my bank account before but now it’s not being taken out and I'm hit with NSF fees and late fees despite having the money. Property management points fingers at bank and bank points fingers at property management..Version: 0.9.51
✓ Useless app–like the website, yet somehow worseThis “app” provides zero benefits over using the corresponding website. It has exactly the same design and features—essentially a web view embedded within an app wrapper. In fact, it’s even worse than the website because it takes longer to load and loses any information you enter if you switch over to another app before saving/submitting, forcing you to restart the process. It’s apparent that minimal effort was put into “developing” this app and that its sole objective was to claim that they offer an app at all..Version: 0.5.0
✓ Horrible app need a MINUS star rating.I mistakenly had this app pay my rent through a credit card. DON’T do this. The charge is OUTRAGIOUS and trying to switch to a debit card is almost impossible. Now the app tells me that I will be charged through both accounts. Trying to deal with the local management company is no help. Been told I have to go through my portal account which does not let me do this. Will dispute payment through credit card company and hope for the best. My advise-send your own payment by check to local management company..Version: 0.9.30
✓ Money greedIf you all think the $2.49 is a ripoff that App Folio is now charging, where I live there is also $25 to $50 extra added to our rent here each month. The owner says it’s for the gates and the lights outside our apartments. We all know it’s just extra money for the owners each month. Many people are living in hard economic times, but yet the owners of apartment, condos and houses, etc, are being greedy charging extra money. We can’t depend on our city council or the State or Federal government to help because they are rich themselves and don’t know what it is to live paycheck to paycheck..Version: 0.9.51
✓ Not able to get rent notificationsHaving a hard time with getting rent notifications with this App. I know my contact preferences are correct because I get emails from maintenance requests, etc - but when it comes to rent notifications, I don’t get any at all. I have double checked my preferences and looked through my spam emails, and still nothing. All my settings are correct. I’ve even uninstalled and reinstalled the app - it’s still not fixed. I’m frustrated because there’s no way to reach out to someone for help on this. Otherwise it’s a fine app that seems to work ok. But it’s annoying that arguably the most important notifications don’t come to me via email or push notifications..Version: 0.9.57
✓ Incorrect accounts being chargedI have had to set up my auto pay with my new checking account multiple times and my old, closed checking account is still being charged automatically which rejects the payment obviously. I have no idea why it is still even able to access my closed account that I have replaced with the new account multiple times. This is deeply unsettling and causing so many problems. The overall tech and usability of this app is garbage. Seriously, the fact that these developers were able to fool any management into using it is shocking..Version: 0.9.48
✓ Customer serviceThe app doesn’t have a way to contact anyone to ask questions. I set up the app to pay with my bank checking account. Al few months ago, all of the sudden and without notification, a fee is being charged. I contacted the landlord and he said I shouldn’t be requested to pay transaction fees if I am paying with a bank account (no credit card) but they couldn’t help me resolve it. They don’t know how..Version: 0.9.55
✓ Needs ImprovementThe only things you can do is set up auto pay, make a payment with a VERY HIGH ADDITIONAL COST OF 3% or a minimum of $3.50 to pay your rent?! That's wild. How about accept my rent on time with no added cost?! That's if you use a credit card...if you use a debit card, even a lower cost to them yet that charges $10 per rent payment. Or allows you to request maintenance with just a plain old text box to describe the issue. I'd lile to see options to select an appointment time for the repair and maybe dialog boxes to select room or rooms involved in request. Could be 100% better app. I'm going to delete mine..Version: 0.9.33
🙂 Online Portal by AppFolio Positive Reviews
Online Portal by AppFolio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Online Portal by AppFolio.
⛔ Online Portal by AppFolio Problems
