Securus Mobile App Support

89.0LEGITIMACY SCORE
89.5SAFETY SCORE
4+CONTENT RATING
FreePRICE

What is Securus Mobile? Description of Securus Mobile 2568 chars

The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset

Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability

Securus Mobile App User Reviews
Securus Mobile Pros
Securus Mobile Cons
Is Securus Mobile legit?
Should I download Securus Mobile?
Securus Mobile Screenshots
Product details of Securus Mobile

Securus Mobile App User Reviews

What do you think about Securus Mobile app? Ask the appsupports.co community a question about Securus Mobile!

Please wait! Facebook Securus Mobile app comments loading...

Securus Mobile Pros

✓ Life changerFor a long time, I have been looking for a service that would connect me to my dad, who was forced to stay in his home country. This app allowed me to see his face, which I thought I'd never see again. Thanks!.Aeasy223344857Version: 1.1

✓ ReviewThis is a great app to stay connected.Sometimes the system freezes and comes up with..system error..I’ve had to uninstall and reinstall again..but mostly it’s very good..can put money through to loved one also...AirhjVersion: 3.8

✓ Securus Mobile Positive Reviews

Securus Mobile Cons

✗ Great but now TrashedFirstly am glad that this app was created to stay in contact with loved ones but this past month or so its been a nightmare..Whether I use the App or the main site. At first it was great didn’t have no issues with my calls my visits but then the issue started and it came directly from Securus Technology monitor service provided by Securus Technology hasn’t not been taking this seriously like your IT department needs better workers that can actually fix an issue on hand instead of making it worst just like with this App you place an update to fix bugs etc but it hasn’t at all and I use my hard earn money that your company is so quick to take from my account and yet can’t fix all the issues on hand I had lost so many video visits phone calls etc because of you not me everything in my end is working perfectly great..This isn’t a cheap cost so I don’t understand why you can’t get it together and please don’t give a poor excuse because as a business company if you can’t handle such problems then you shouldn’t be in this field of work. Yes I do understand that at times things happen but at the same time it’s ridiculous of how much and how many times the same things are happening constantly that just mean you don’t care bout nothing but money and sadly that the wrong way to go bout it business wise if this continues I will be placing a review in the BBB knows as the Better Business Bureau website..MysticalGLeeVersion: 2.6

✗ AppTerrible. Hard to set up. Confusing no prices explaining what you get. No phone contact support. Hard to get to someone..LauraLL25Version: 3.6

✗ Securus Mobile Negative Reviews

Is Securus Mobile legit?

✅ Yes. Securus Mobile is 100% legit to us. This conclusion was arrived at by running over 19,181 Securus Mobile user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Securus Mobile is 89.0/100.

Is Securus Mobile safe?

✅ Yes. Securus Mobile is quiet safe to use. This is based on our NLP analysis of over 19,181 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.4/5. AppSupports Safety Score for Securus Mobile is 89.5/100.