- 89.6LEGITIMACY SCORE
- 90.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Tech Coach App User Positive Comments 2024
Tech Coach app received 36 positive comments and reviews by users. Can you share your positive thoughts about tech coach?
Please wait! Tech Coach Facebook comments loading...
Tech Coach for Positive User Reviews
✓ How to dry my phone outI have earned the name “ Lucy Ricardo “ 😂😂💕 If it can happen? Ive done it!! I’ve dropped my phone in the pool... hot tub ..dumped a adult drinks on it & yes I hate to admit done the dirty deed of reaching eeeeekkkk😩😩😩😩... reached into a public toilet 🚽 to grab it!!!! As ashamed to admit I did!!! W/ insurance for years I still get raked over the coals & have to pay up front before getting sent a new one... I had no idea to remove my sims card .... So I’ve cracked a few screens holding it in my teeth & I’m very careful & hand it off if going in a porta- pot ... but now I’ve learned “Lucy “ to pull out the sims card!!! 🦋💋❤️😂😂🙄duh ... Thank you 🙏🏼 so much !!! Sincerely Angelina P. “Lucy Ricardo “.Version: 4.441.0
✓ Great app! Makes finding help quick and easy!Tired of being on hold for help? This app has saved me tons of time when I have a question about my phone. I was low on storage and I needed a better solution other than buying a new phone with more storage. I was able to chat with a tech to find an easy solution without breaking my wallet for a new phone. Download this app! They can chat with you anytime meaning 24/7 they are there to help when you need it..Version: 5.86.15
✓ Verizon is good!I have been using Verizon for years because the coverage is the best I’ve found. Recently during the pandemic my phone had to be replaced so I bought a new iPhone from VeriOn. The phone was defective but Apples store was closed with a sign telling me to go to Apple. com but that wasnt possible because of their defective phone. I took it to verizon and that did a very good job of getting me up and runnung. I have had excellent service from Verizon’s tech support. Wish I could say the same about Apple..Version: 5.161.0
✓ Great!You guys are great! Apple on the other hand could use inspiration from your QC! They sell a product thEy know is less than perfect and don’t seem to care! You all areal aye there to help me! It took me two hours to get them to give me the new phone you said I needed! And I had to drive to their store 40 miles away and wait for an hour for an appointment to then wait for another hour if diagnostics by a very nice tech just to be told I had to have a replacement phone ( the second in less than 6 months) that your tech said I needed but had to go to the Apple store to verify I needed! lol. With their track record there should be an Apple Store in every town in America!!!!.Version: 4.465.3
✓ MarcusI just spoke with Marcus after receiving a scam call. I will NEVER be able to tell him what he has meant to me! We are awaiting Hurricane Dorian in N.C. We lost everything we owned in Hurricane Matthew, rebuilt, only to be in the new home 5 weeks, then evacuated due to Hurricane Florence. To be awaiting, possibly the same, and receive that scam call, almost pushed me over the edge. God connected me to Marcus!! He understood, had a wonderful testimony of his experience in Katrina, he really understood!! I cried even more, I needed the ability to do that. He gave that to me. I know, whatever happens, there are wonderful people such as Marcus who are our angels on earth! God bless you, Marcus!! Hurray Verizon for having Marcus on your team!!!.Version: 5.86.15
✓ Tech Coach is an Extremely Valuable AssetOn several occasions, and some very late nights, I’ve had problems with the three iPhones in my house. No doubt, the best advise that I got from Tech Coach was to keep my backups fresh. But they were able to help me with surprisingly complex problems that included data that was stored “somewhere” in memory and we had to try multiple fixes to pin it down and modify it. They are experts in tuning your settings and explaining what each setting does as well. I’m very glad they are there. It adds value to my iPhones and saves me from growing old prematurely..Version: 5.161.0
✓ Susan Wenberg TheisingCasey, the Tech Coach: Thank you for the info on the face app. My only problem is that I never asked or uploaded this app. Fortunately(?) At 70, I already know what I’ll look like!! Lol ! I hope I am not being hacked into again. A Jamie Kemple (plus many Aliases for himself & the rest of his crew - 15 pages +) has done this before. We had to change all banking, phone numbers, contacts, etc. I don’t know what needs to be done. I have turned it into Fed Trades Fraud Commision, but have never heard back from them. He is a member of facebook - lives in Middleford, NJ & has many different addresses. I am at a loss. Maybe if you could call me as I have 2 more things I think you could help me with. 1) somehow I ended up with 4-5 Facebook accounts. The only one that should be there is the Susan Wenberg Theising account. Don’t know how to combine them to one. On Jan. 1, 2019 I asked everyone to only use that account - Of course that did’t happen! Can you help with that? 2) I have never had a picture in my acct. I would like to put one there, but never can get it there, on this, too, can you help please?? Thank you for any help you can give me..Version: 5.66.0
✓ Help with dropped calls on my iPhone.I received tech help from Lorenzo & Douglas. They both had patience & explained the steps that I should take to trouble shoot the problem. Ultimately, it was decided that I’d receive a certified refurbished iPhone 8 Plus to replace the one that we weren’t able to fix. The replacement phone is to arrive tomorrow. I look forward to transfer all of the information from my phone here to the replacement phone tomorrow...Version: 5.161.0
✓ Tech Coach ReviewI’ve only used this App once so far and I’m pretty impressed. I did a Live Chat with a Tech Coach, and they were very professional, informative and extremely knowledgeable. There was literally no wait time, at all, once I was patched through to someone. The unfortunate part, is that they weren’t able to resolve my issue because it didn’t have anything to do with them. They did, however, get the information I needed to get it resolved through another source. I feel the Tech Coach went above and beyond in gathering the information I needed. They sent me phone numbers and a link I needed without me asking. Excellent customer service!!! 5 very big stars from me!!! Thank you, Shelli V..Version: 4.441.0
✓ Tech Coach is the BestHave needed Tech Coach several times since getting my new iPhone. I love this service. Always works extremely well to get my problems solved. And it’s always not the phone but rather the problems are me and my lack of proficiency with the iPhone. Every Technician so far has been as patient as a saint with me, held my hand, guided me through the iPhone landscape and got me straightened out every time. It’s quick, easy and completely painless every time. I give Téch Coach 10+ Stars!!!!!!!!!!!!!!!! and a lot of exclamation marks too..Version: 4.403.0
✓ Thanks again for checking on me!!As we age....coming up to being 72 yrs old tomorrow and even though I am familiar & use iPhone, MacBook Air & sometimes an iPad, the aging process makes things slow to remember. I have been lucky to work through issues but having someone more qualified to instruct how to do some things on a devise, is a real big deal & very much appreciated as it becomes less stressful trying to do some needed things on my iPhone 7 or my MacBook Air & having information that could end up taking hours going through “how to do this or that on your iPhone, Laptop or other devices in a possible out of date manual..Version: 4.526.11
✓ Leslie believed me!!!My second call to tech support today b/c I didn’t get anywhere with my first call with Dontario. I spoke with Leslie the second time and her first words after I explained the problem were “ I understand”! In other words ... I believe you. The second time I was able to recreate the “breaking up” of my calls. Hooray! Hopefully Verizon engineers will fix the problems with poor call quality in Flagstaff. Thank you Leslie. You’re terrific 👍👍👍👏👏👏👍👍👍.Version: 5.73.0
✓ Couldn’t perform a factory reset before sending old phone to VerizonI had a very unique situation to say the least! I couldn’t do a factory reset before sending my old phone back to Verizon because my phone wanted a passcode from my 3 year old phone! Apple did not even attempt to do anything!! After several attempts I was locked out! So obviously I was concerned about any important information that was still on the phone. Drew ensured me that they’ll do a factory reset on it and add a note so the people in the warehouse are aware of this..Version: 4.441.0
✓ Activating gizmoFrustrating activating the replaced gizmo! Everyone was extremely helpful & patient with me! I am so appreciative ! I have finally figured it out, why the gizmo didn’t work! I was using the damaged watered soaked gizmo not the new gizmo! Oh do I feel stupid! I am just pretty! I told them ( the tech I didn’t know what I was doing)! Wow! Now charging the new Gizmo & will take the gizmo to the Verizon store as the gizmo has just instructed me to do so! Amen! I give all the tech’s 5 stars! Thank you.Version: 4.441.0
✓ The best service I’ve ever hadI couldn’t have been more pleased or impressed with the automatic questions and the person who called me several times until it was resolved. I truly don’t know even the simplest things on this phone. I was made to feel very comfortable and it was very easy to follow the steps. When it took more work I was sent to upper tier specialist then called!! They even called back to check in. The best service of this kind I’ve ever used which is why I’m leaving my only and first review ever and I’m 43. Thanks (I am real and am getting nothing for this) 😊.Version: 4.465.0
✓ Easy, convenientI was on the phone with Verizon customer support earlier and was not near a computer to have them walk me through a restore. The tech was so nice and scheduled me for a text reminder through this app to help me through it when convenient. When the time came the tech who helped me was AMAZING and very patient with me (I ask the same question a million times because I don’t want to lose any pictures or information). THANK YOU!!!.Version: 4.419.0
✓ When in doubt - check out Tech Coach App!There is a really helpful App that, if I’m not mistaken, just popped up on my iPhone 8+ screen when l first got it. I have used this App for quite a few things over the years and have been very grateful that it’s there. I get answers to my questions in very easy to follow instructions. It knows the phone that it is attached to evidently and can give me very specific advice. Hopefully you already have this on your Apple iPhone. Don’t hesitate to check it out. Give it a try the next time you need to dive into the unknown on your iPhone!.Version: 5.161.0
✓ Help with all technical issuesI love the immediate live help with any and all my tech issues! I don’t have to wait forever on hold to get someone on the phone, in customer service, to help me. Only to find out I’m calling the wrong department. I get immediate help from real people, to fix whatever technical issue I’m trying to resolve. This app is definitely one of my top most helpful apps and I’m so grateful to have it available whenever I need help..Version: 6.0.56
✓ Great service!I have been a Verizon customer for over three years now. The service is great and is at an affordable rate. I have the My Verizon app, Verizon Cloud, call filter plus and these apps are very easy to navigate. I like how you are able to make the changes on the app yourself. I also have Verizon digital secure. Our local store is a wonderful team. They are very kind to me when I come in the store. I can tell they really appreciate my business. Which means a lot to me. Keep up the good work! You all are doing so well!.Version: 7.0.0
✓ So helpfulDenise probably has been with you guys or she sounds like she has been with the company for a long time because she was very professional and she made me feel like I wasn’t stupid that she understood and she just went right into helping me so yes please tell her again I said thank you thank you thank you for everything it was really nice talking to someone that was texting me and didn’t make me feel like I didn’t know what I was talking about.Version: 5.161.0
✓ Tech Coach is Tops!I got an upgrade from an IPhone 8 to an IPhone 12. The Verizon store was packed, and it took 2 hours to transfer my phone numbers and Photos. My Salesman sent me home with both phones with the understanding that I was to return the old phone within 8 days after I transferred all of my apps. The time got away from me with Christmas, I returned the phone, but still could not retrieve any new mail. Tech Coach gave clear instructions on how to sign into Email. Thanks so much!.Version: 5.161.0
✓ KeyshawnThe tech port you helped me with was great! Better than dealing with the Mooresville, NC store. You were nicer and a lot more helpful!!!! The Store Manager Sam and the Assistant ( guy with bread) at the Mooresville store were rude and wasted a lot of time!!! Sales associates need to be clearer on explanations of the merchandise, plans and “free stuff” that’s a gift when purchasing phones. They don’t tell you the hidden fees that will appear on your bill. Then you’re stuck with the stuff! Can’t return get charged with restocking fee and breaking aggrement! NOTHING IT FREE OR A GIFT WITH ANYTHING !!!!.Version: 4.555.0
✓ Just what we need!!My experience was so pleasant on top of the outcome of resolving multiple issues with 2 different devices. The tech, Blake, was patient and knowledgeable! Not pushy or short/demeaning like some techs I’ve spoken with in the past! I highly recommend this app! Especially during a time when we are all so reliant on technology! Our children’s education, our social connections, our livelihoods (in many cases) and our lives depend on it due to COVID-19. Thank you again Blake!.Version: 5.161.0
✓ Amazing!This app was made for “the older generation”. I am not tech savvy or use to all these new phones that seem to come and go as quickly as some new update rolls through. Normally it takes me a year to figure out most of the things my new iPhone does and then something new rolls out again!! Thank you so much for this app! Tech Coach makes this phone user friendly and helps me to keep up with all the new updates and what they mean for me. I feel so much better knowing this feature is around, especially for us older generation when there were no such thing as a cell phone, ATM or debit cards... LOL 🌈.Version: 4.490.1
✓ Tech Coach Works!I had tried for several days to set up email on my new iPhone & iPad and just couldn’t figure it out. In less than 10 min Kris helped me get it running on both devices. A while after I thought we were done, Kris reached out just to make sure things were running properly on both devices. That was beyond what I expected. This was my 1st time using the app - the next time I have a problem, I will go straight to Tech Coach!! Today a second issue popped up & Angela helped me figure it out. Once again, Tech Coach has come through big time!!!.Version: 4.441.0
✓ Tech Coach Calls the PlanOne of my main faults I believe, is starting at the beginning especially in correcting an error. Tech Coach advisors will rehearse and refresh the steps to take while the person (yourself) is completing the required entries. Actually, I am at a loss often because I will not be able to get access to the data needed. Many times the repair/correction is complicated. The Coach will keep track of the history and the plan for correction. I am confident I will be safe when I have the help of Tech Coach..Version: 4.465.3
✓ Problem with Facebook MessengerI have a problem with Facebook Messenger. I spoke with George and he was very patient and understanding and guided me through steps I needed to take. His instructions were clear. My problem could not be solved because he explained to me that Facebook is currently working on this issue. I felt very confident that George would be there. He would respond immediately to assure me he was there to help. I had never used Tech Coach before, but my experience was a very pleasant one. Please keep up the great work. You have the best chat service and patient staff I have ever used..Version: 5.161.0
✓ Screen repairMarcos the repair technician was great! My repair window was scheduled for 5:00-7:00 p.m. so, I was concerned that I might have to wait for the repair to be completed after My shift was over at 6:00. He texted Me and let Me know he was on his way at 5:19, and said he was 20-25 minutes away. When he arrived he called and let me know he was there and I met him outside to make it easier for him, since it was a business address. He was finished in less than 30 minutes and I left work on time. Very pleased with Unreakifix repair..Version: 5.161.0
✓ Tech coachGotta say I had my doubts, and after having its app for..ohhh,-a year maybe, I actually took the time to take a look at it before trying to find an answer to the problem I was having and they saved me so much time. And they speak redneck so I could understand everything they were telling me(they dumbed it down for me, yesyesyes,l said it). They spoke normal everyday words so you didn’t have to say,umm what the whaaaa? You don’t have to get your dictionary out!!!..w00tw00t. Okay all kidding aside, they are great at what they do..giv’em a chance....thanks TC..s/p.Version: 4.555.0
✓ Great coachI have been trying to understand what to do about my jet pack for 6 weeks. Drove all. Over heck , bought a 30 dollar battery etc. nothing really helped.?i am older and all the mechanized voices on phone are very frustrating. This tech coach today stayed in with me with the people he connected me with and I finally bought a new one and should be able to pick up today. Excellent assistance from both Edgar and the gentleman he connected me with who said his name was Andy: he too stayed on the phone with me until fraud had checked my purchase and approved. One of the very best solutions and experiences I have had with Verizon. Thank you!.Version: 5.161.0
✓ They are well-trained,caring intelligent peopleI hesitated to contact someone online thinking it would take too much time and be impersonal but I am so glad that I did as it was a great experience. It turned out to be the best and accurate information with the nicest soul I’ve encountered online since the last time I reached out to someone at Verizon! I had forgotten what a good experience it had been. Really grateful for the ones on the receiving end there that are trained well but more importantly care and have a real talent for helping others in customer support..Version: 5.161.0
✓ GratificationAshton, the tech coach that assisted me this morning was extremely professional, polite, knowledgeable and patient. I imagine that my ignorance would challenge the best out there but Ashton was without a doubt amazing, with the confusing answers and questions I threw at Ashton , I Was still navigated to the right paths to accomplish my goal, I gave Ashton a five star rating only because five was the highest had there been more than that rating would have been chosen, thank you very much for your assistance, patients and professionalism above and beyond. Tom.Version: 5.86.37
✓ Did You Restart ItThe concept is great. This works well for simple tech questions and the articles provide useful insight. I’ve run into issues where the problems become more complex. The knowledge varies from person to person and most tend to pass you around. Repeating your issue gets old and wastes time. The largest issue is knowing this is U.S. based and receiving alerts in the middle of the night. Might one suggest flipping that schedule 12 hours. Rather than 3am, 3pm might target a larger audience. It’s a nuisance and hinders my entire phone experience knowing that I’ve been woken up to an alert about an article for a new security tip. User friendly courteousness: please consider pushing alerts when users are likely to read them. This has a lot of potential to deliver something unique and of great quality, enhancing how we interact with our devices. I hope it grows in the right direction..Version: 4.555.0
✓ Best App!This is the BEST APP ever put in my phone!! Never thought I would use it, but I had a problem no one in a Verizon store could help me with so, I thought I would try it. The person I was texting was patient and committed to solving my issue. It was if I was talking to her in the phone! And what seemed like for ever, which I thought she would give up, which she didn’t! She was just as pleasant as when she first texted!! She corrected my problem!! She was great! Then she complimented me!! Ha! Do you believe that!! BEST APP EVER!!.Version: 4.465.3
✓ Small but annoying problems SOLVEDFor too long I had been plagued by being unable to access one of my email accounts on my computer although U could open it on my other devices. What annoyed me most about the problem was that if I removed emails from that server from my phone it would still remain. Only by removing it from the computer would it be fully deleted. Today, with the help of one of Tech Coach’s Chat assistants I was able to finally resolve the issue. She was incredibly patient throughout the process ( which took far longer than either of us anticipated, because of a variety of access issues. Now it’s done, along with an access issue of a different nature..Version: 8.0.7
✓ Cody (I think) Was So HelpfulFirst, I’m on new medication and it’s making me so tired. Second, I’m tired, yes, an excuse, but in the tech’s favor. All of a sudden my screen was dark. My normal self would have gone to setting to make the screen brighter. However, God was kind and sent me Cody(I so hope I’ve got your name right!) Anyway, Cody had the “patience of Job.” Customer Service is the most important attribute a company can have followed closely by monthly charges, for those of us who are retired and no increase in cost of living raises in 33 years. I’m digressing. Cody was an excellent customer rep and I’m grateful that I got him today!! Cody was amazing and.Version: 4.395.0
😕 Tech Coach Negative Reviews
