Tech Coach Negative Reviews

Tech Coach App Complaints & User Negative Comments 2024

Tech Coach app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tech Coach? Can you share your negative thoughts about tech coach?

Tech Coach for Negative User Reviews

✓ Such a waste of time!!I started by chatting with Jonathan, I followed all the steps he said to get my iPhone “fix “, nothing worked, but he said it was necessary to do all that process for the warranty, I ended up erasing all my data just like he said, 2 hours after and no solution. Then I called Tech Coach and a lady took the call, I was explaining to her what I have been through for the last 2 hours trying to fix my phone but obviously she didn’t care, she didn’t even told me her name and without saying anything else she just transferred my call to an Spanish speaking person (I felt discriminated by her) with Eric, he was a really nice and the only professional guy that helped in matter of minutes! This Tech Coach needs to only have quality technicians . Wow! What a way to waste 2 hrs for such a small issue!!.Minionman81Version: 5.161.0

✓ Bad chat room ServiceMy parents was having issues with their tablet being able to print on their wireless printer. My parents are 80 and they use it for basic things only. No google play store acct etc. Contacted a Tech Coach by name of Cyandria. At first she was okay, went through steps which I had done before opening a chat session. I started at 3:50pm with her, she asked if I had HP Smart Print and the plug in, I told her no. Let her know the LG tablet printed fine for last 2 years and just recently had an issue. She had me power printer off and back on when that did not work. She said just download the 2 apps please. I did not take it well but gave her benefit as it was a chat room. So once I installed tried it again still no print. She than ask for me to give her a moment I said ok. This was at 4:35PM, and I never heard back. I sent her several messages as I figured out why it did not print and corrected it. To where printer and tablet was printing again. Since I never had a HO plug in or the other app there was 2 steps I missed and she never told me how to complete the install. I message her several times asking if she could as there never a reply back. I had given up, left my parents came home and chat session was still open at 7:05 still I messages so I sent her another message ending the call and letting her know she provided me with bad service. I have sent an email. If I could rate with a negative that what it would be..Rayvn1123Version: 4.386.0

✓ Verizon needs to rethink the technical support modelThe tech coach model is to make clients wait crazy amounts of time for service that can be very poor. Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level tech and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 tech which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 tech calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship..SadSLPVersion: 5.86.37

✓ Problem with my Iwatch you couldn’t handle.I was told through Verizon app that this app had to be downloaded. When I downloaded it was to address a problem with my watch. The initial conversation was introductory and pleasant. When I stated my problem I was asked if I paid the $25 monthly charge for tech support. I asked why when I have coverage with Apple at the time of purchase. I was put on hold and he said “well, let’s see how we can help some. He tried, put me on hold then told me to turn the phone off and and on” That was it! No further contact and no resolution of my problem. I went to the Verizon store to deal with my phone. They said I didn’t need that, to delete it which I did. Problem solved at store. I have no idea who the cute lady was that impressed the previous comment but it didn’t sound technical especially calling her a “keeper” ( I think).BrunmsVersion: 7.0.0

✓ Waiting 20 minutes support they never come on twice.3 weeks my phone messed up. I’ve talk to tech-support at least five times. Day I was talking on the phone with somebody but her shift was ending so she sent me an appointment for 830 to talk not text to somebody to help with the issues with the phone. I get the text I click the link I answer the questions and wait for somebody to come online 20 minutes later nobody’s online with me I’m still waiting. I get another message in messenger stating they’re going to cancel my ticket because I’m not responding while I’m sitting on the site waiting for them. I text them on messenger again tell them that just same thing so I get a response they don’t understand what I’m saying and canceled. I click back on the link get back over to tech-support only to have the same thing happen all over again. Nobody’s answering the line. Every time I tried talking to them they were right there within seconds. But tonight everybody must be goofing off because nobody’s answering the line..Mickie54402Version: 6.0.51

✓ Crystal River FL. Verizon store.Long wait! This should not take hours and hours. Not all data transferred from old phone. Still!!! Sales guy seemed polite and "over charming" and not up to speed. And he tried to get me to buy stuff I repeatedly told him I didn't want. I'm still at loose ends. I'd like to return the car charger. Phone gets hot while using it. Phone also gets hot when charging indoors on provided cord which by the way was not in the box. I was given one found "behind the counter." During the long wait I was told this store is the busiest in the area. I suggest getting more help. Last two phones were upgraded at BestBuyOcala. Much better experiences and I wish I hand gone there..HibiscusgrowerVersion: 4.395.0

✓ App needs workUp till over a week a ago I was fine with this app but now I’m having issues with it’s notification feature which I have none of , it says I have 1 but I’ve read everything 😶and that 1 notification won’t go away. I’ve gotten help , even deleted the app and added it only to come back an hour later this is stupid the provider or the creator needs to fix this problem I know for a fact I’m not the only one dealing with this glitch..Bloodstorm48Version: 6.0.37

✓ StuckI loved this app at first. I loved the idea, the thought of possibilities and loved knowing that someone was always there. The “on-star” of cell phone questions. Until the day I upgraded and received my new phone, did the transfer info and shortly after, got called away from home around midnight for an emergency. Me and my 15 yr old son. We were on a back road and the back tire blew and the transfer didn’t work or I messed up and couldn’t use my phone without WiFi so my sons hotspot did the trick but since the transfer didn’t work all the way, all my info wasn’t there couldn’t remember my PIN number told the guy that asked on tech coach and HE KNEW WE WWRE STRANDED BUT SAYS “I can’t help you without the pin” and the chat ended.KerriH1345Version: 5.150.0

✓ Used BUT not impressed!My carrier, Verizon, wants me to use this app rather than call customer service. Mind you I don’t call very often. Got my new cell and restored for my PC backup with assistance from phone customer service. Had issue with Gmail app and decided to try Tech Coach. The suggestion / fix worked, but one of the steps was to shut cell down. When powered back up couldn’t communicate with my ‘coach’ via the Tech Coach app. I tried to let him, Kris, know it worked and unable to message. He woke me the next morning with a request on if successfully resolved - couldn’t reply!!! He must have sent a “yes / no” message to which I was able to check the YES box. Saw he signed out. I still can NOT USE the app. I text in the message box but have NO ‘send’ arrow just a ‘search’ magnifying glass!! Would rate as ZERO if that was available!.Bell ringer 4 UVersion: 4.555.0

✓ Hours of wasted timeTo het a tech can take forever sometimes but once you do they are so nice you think you really have got a friend to help you so you go through sll the usal hoops to give the tech the benifit of the doubt. when nothing works ( and this is common practice and so rude unprofessional ) they put you on hold but never come back. the first time I waited 1:15 min’s I didnt believe they would do such a thing. The second time I fell for it again and abiut 15 min’s into the hold I remembered that it happen before and hung up sorry but these days thats how all companies are Yes even Apple so we are at their mercy So my advise give it a try but after an hour of your time you probably are better off to hang up. bottom line their techs just dont have the savy they are friendly but cant solve most problems.EarsoftearsVersion: 5.150.0

✓ Horrible ExperianceForm was filled out incorrectly making it seem like it was a pre-existing issue. Spoke with customer service and straightened it out. Was instructed to resubmit it in 30 days and reference the original reference number. Long story short I had to resubmit it 3 additional times even thou they told me it was straightened out and would be approved. I was told this by 2 different people at different levels. On the final occasion I was informed after….after I paid the deductible that they would not approve it and that any further claims on it would be instantly rejected. I was reimbursed however very frustrated that there was no accountability for what was guaranteed ( the the claim would be processed ).BluegearVersion: 6.0.39

✓ How do you keep your Tech Reps Attention?I have no idea and I lost 2 over one problem. After the first 45 min call I admit I had to leave for a meeting; I do work for a living. We agreed to continue the following day at 3:. The next day I received a website link at 3:. I asked the new Tech Rep how do I get back to my first Rep. Problem is the other tech rep knew where we were in testing. Hold on it gets worse. Second Tech Rep seems to honestly care so we proceed. Repeating much of what we did the day prior. The Second Tech Rep (a she) has my phone number and my Fiancé’s. We are in the middle of testing and she is just gone. Verizon used to be the only and best company but I’m starting to wonder if Spectrum wouldn’t do as well at 1/2 the cost, Verizon your losing your edge in the cellphone world. Plus my phone still has the same problems that I started with, if you wish to keep my business you better do something fast..RenoRikVersion: 5.86.37

✓ Worst service ever!!!!!!!I would give this app zero stars if I could!! Been trying to get my I pad replaced for THRE WEEKS NOW! I’ve talked to many techs 1 Manger and they all promise the same thing, “ oh I’m sorry, we will get that taken care of”. Never did, just got an empty box after the MANAGER assured me I will be receiving the I pad first then had to send in the defective one! No one communicates with anyone down there or never reviewing the notes from previous calls until you TELL them too! Horrible horrible horrible service!! I would talk to one person just to have to wait a week for a package that would never come! Then my last call they tried to blame the USPS !!!! For THEIR MISTAKE !!!! This never never happens when I connect through my phone prescriber. Definitely will be deleting this app!!! A waste of time when you have to repeat yourself time after time again!.FbjbcjVersion: 4.465.3

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