- 86.4LEGITIMACY SCORE
- 86.9SAFETY SCORE
- 4+CONTENT RATING
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Asurion App Complaints & User Negative Comments 2024
Asurion app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using Asurion? Can you share your negative thoughts about asurion?
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Asurion for Negative User Reviews
✓ Won’t Accept ClaimI’ve paid for this service for almost a year and have never made a claim. I go to make a claim for my sons iPad and - denied immediately. I have proof from my bank that my account has been charged the monthly fee each and every month and Asurion continues to say my account is suspended and that’s why I’m unable to file a claim. I have called, and attempted to use their “24 hour” chat and it’s been “offline” for several days so you cannot contact anyone. Do not waste your time with this service..Version: 6.2.2
✓ Horrible serviceThis business is a rip off, they have horrible customer service. I’ve never given a bad review but this company really deserves it..Version: 9.1.2
✓ Poor claims supportI feel I was out through the ringer and I can only conclude Asurion wants to make filling a claim as difficult as possible to prevent users from filling. The app does NOT support filling a claim. App chat support directed me to the phone customer support. Apparently, app chat is there for troubleshooting. They don’t say, “To file a claim quickly, go to the website. Instead, phone customer support took my claim information and sent an email directing me to the website. They also told me they don’t need the serial number. To log in to the website, you need to know how you purchased your plan and your login credentials. When I logged in, the website said my plan was not active. This corrected itself when I tried again a few hours later. I could not make a claim using Chrome. After trying different browsers, I finally was able to use the file a claim button. This requires me to fill out a PDF form. They want all the information I already provided by phone. The phone call was a complete waste of time. My claim was sent back for not having the serial number, which I was told was optional. This work flow is unnecessarily complicated and obstructive. The app, therefore, fails to provide minimal functionality. An insurance app should let you file a claim..Version: 9.0.6
✓ Feel like I got the run around, not sure what I paid for.After they were unable to help me get my new printer to print, I had to call. Then after I did they gave me a number for manufacture warranty instead of dealing with the warranty I paid for And then they gave me the wrong number with no live service..Version: 8.0.7
✓ Worst Coverage EverI went in to get 2 separate controllers fixed, the first was an Xbox elite series 2 controller, which was bought for around $250. This had one issue where the joysticks would not press down, and when I tried to get it repaired they broke the controller to a point where it would not start. The second controller I brought in had the same issue, which was fixed quite fast compared to the first one. With this one, the issue was fixed, but now the right joystick does not move all the way, resulting in frustrating gameplay that has no solution. After this, I tried to file to get it replaced, but apparently the coverage does not include the repairs being messed up. Do not use this app if you want to actually get your stuff repaired..Version: 9.1.19
✓ Database incongruentSays I don’t have coverage. When I use website, I do..Version: 8.0.7
✓ Completely Worthless AppI signed in and was unable to track my claim, edit personal information, or do really anything at all. If you try to file a claim it just takes you back to the browser. This app is completely useless, delete and burn..Version: 9.0.6
✓ HorribleI normally don’t write reviews but I’m really upset I got my device and have not received my return label & no it didn’t come in the box I tried calling and I got hung up on now I have to get charged money I don’t have horrible service I don’t recommend ..Version: 9.1.2
✓ ScamAsurion scammed me don’t trust this company.Version: 9.1.5
✓ Billing never accurateKeep canceling your call never answer your questions as ask!!!.Version: 8.0.7
✓ I can’t get the app to download in English and that’s what I speak and readI downloaded the app and it was completely in French, and there was no option on any of the screens to switch the language. Not impressed!!!!.Version: 9.1.12
✓ Rip offSave your money, this company will find any reason to not provide service. I made one claim and it was denied without a reason. Made several attempts to get clarification on why it’s wasn’t approved and no one has a answer. Cancelled and will never use again.Version: 9.0.6
✓ Not user friendlyVery confusing, still needs work..Version: 8.0.3
✓ CancelUnable to cancel from app or website. Must call in and have some sales person attempt to pressure you into staying. Terrible experience canceling my service.Version: 8.1.1
✓ Rip offUser error is a very common thing..especially when dealing with devices..well I filled out my claim incorrectly online..tried to get help and then I attempted to fill out again..was prompted to print out form and upload..well because I made a mistake on my first attempt every rep I spoke to, including a “supervisor”, said there is nothing that can be done to fix my initial mistake and I will never be able to repair my device unless I get it repaired by another company and then damage it again…I hate that I invested any money with this company..they can honestly go to h3ll..if mistakes are cemented then every claim should be required to be done on paper.Version: 8.0.7
🙂 Asurion Positive Reviews
Asurion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Asurion.
⛔ Asurion Problems
