- 86.4LEGITIMACY SCORE
- 86.9SAFETY SCORE
- 4+CONTENT RATING
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Monumental Sports Network App Complaints & User Negative Comments 2024
Monumental Sports Network app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Monumental Sports Network? Can you share your negative thoughts about monumental sports network?
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Monumental Sports Network for Negative User Reviews
✓ Token verification failedEverytime i go to watch live the next day it says token verification failed and when i check it says im already logged in my tv network provider. I have to uninstall the app and reinstall then it works fine. Until the next day.Version: 3.9
✓ This is the worst ap in my phone.The only reason I haven’t deleted this ap is because it has tickets I boughtheld hostage. Impressively awful ap and comically bad customer service/support to go with it. If I could give less than one star I would!.Version: 4.3
✓ Monumental failureHow they could buy NBCSW and replace a perfectly working streaming service with this buggy app is beyond me. Always opens in portrait mode on an iPad, can’t cast with Chromecast, and continually reboots to an old episode of their feature clips instead of the live game. Doesn’t work with an Apple TV or smart tv either..Version: 4.3
✓ App barely worksThe game you are trying to watch won’t even play half of the time. Re start the app and it still does not work. Some days it works fine. Really clunky for a paid service..Version: 4.3
✓ Need to fixEvery time I try to watch the caps game it ask me to login in. I log in and then click watch and yet once it again it ask me to login. This has been going on for a while and I haven’t been able to watch anything on the app. Before this started happening, the app was great. I work overnight and this is the only way to watch the caps games unless it’s a weekend and I can’t even do that anymore. Have to wait to the weekend to see them play or if the are on regular tv then I can watch them. Please fix and update the app.Version: 4.3
✓ Horrible AvailabilityNo access to the app on google TVs. They only air one live game at a time. And it took weeks before the app would even run properly on my iPad. OH! And they won’t stop bothering me to give them a good rating, and if I say I don’t enjoy the app they try to send me to tech support…. So here’s my review you Monumental so dearly craves; I hate the idea of this network, I hate the app, and I wish broadcasting games was back in capable hands instead of this mess..Version: 4.0
✓ No way to pull up ticketsEvery time I go to load my tickets to my wallet, I follow their instructions but the description doesn’t match the layout. Only way I can see my tickets is to turn off my vpn and pull it up on safari. The site tells me to load it to my wallet but the links NEVER works. Worst app ever… that is next to Ticketmaster. 🤬🤬.Version: 3.3
✓ Buggy and annoyingWhen Monumental used the NHL app platform it was great, but the new versions are buggy and clunky. Videos don’t play or play with just audio. You can’t control (or stop) them. Hockey game day info is limited and overall league stats are gone. Very disappointing..Version: 3.8
✓ Below AverageThe app often doesn’t work. If I close the app on my phone in favor of opening it on Roku, it often won’t work on Roku. No ability to start watching the game from the beginning, no ability to resume watching from where you left off. I also don’t like that it displays the score on the main screen as I would prefer to begin watching the game after it starts without having the score ruined for me. Hopefully this is just the “1.0” version of the app. The only benefit is that it is cheaper than cable or a larger streaming service..Version: 3.9
✓ Worse than a free appI cannot believe the only way I can watch the Capitals is through this horrible app that costs $20/month!! For that price it should work flawlessly on all devices, have no ad content, have a much better UI, and provide some special feature. Instead it is glitchy, plays ads during gameplay, and often freezes to the point where I have to restart the app multiple times to get it to work. A pitiful exploitation of fans who just want to watch their teams..Version: 4.3
✓ CrappyThis app just crashes randomly. This review is more about the fire tv app thought. That just straight up doesn’t work for me. It is stuck on the loading screen forever. I emailed the help department and they did not help me and then stopped responding. Which is just a shame cuz it’s a nice looking app with a good ui, it just doesn’t work. It has definitely left a bad taste in my mouth whenever I try to load it up to watch a caps game. Makes me feel like I’m wasting 20 bucks a month..Version: 3.8
✓ Garbage AppI’m actively excited when the Caps play on ESPN because using the app in any capacity is quite possibly the worst user experience on any modern app. The stream continually resets, locks out of authentication after just doing it, and restarts the stream from the beginning without any ability to get Live again. Avoid at all costs..Version: 4.3
✓ Why?When you open the live stream you can’t cast. So then you use airplay and after using airplay you can’t do anything else on your phone. When you start the livestream finally, you have to toggle cc on and then off as it automatically turns on WHY. The stream is never actually live as it’s always behind by at least 10 seconds. The app is garbage, msnbc at least worked..Version: 4.0
✓ Works sometimesI hate how the app crashes chromecast! There is also times where your viewing on your Apple iPhone and you hit live, it takes you to some other point in the hockey game! Sometimes you’ll be watching say the 3rd period and it pauses mid game and takes you back to the 2nd period, showing the score as 5-1 yet your watching the game it’s 3-1 on the splash page… I have the screenshots! mega frustrating app that rarely works as described!.Version: 4.3
✓ If only I could leave zero starsWhere to begin. I paid for the subscription to watch Caps games and I can’t do it without the app going from full screen to smaller screen, sometimes with closed captions that I didn’t choose. While attempting to watch the November 22 game, I put it on my TV at 6:45 and got 15 minutes of commercials! If this doesn’t change I’m asking for a full fleeting and never watching a Caps game ever again. This is such a ripoff and a huge disappointment..Version: 3.9
✓ Can’t get caps tickets on hereDownloaded because for some reason they won’t let you print out tickets at home. Says to download app or put on credit card. Well this app is trash and won’t log in. Not even sure it’s possible to access tickets on this app, it’s not in the FAQ. Save your time and just put on credit card, which is not ideal but pretty much the only option for ticket transfers..Version: 2.6
✓ In-app play is ok, casting live games doesn’t workPLEASE PLEASE fix live game chromecast function before Mystics season starts. Casting seems to work for recorded content, but not for live games. Also have to hunt to even find the casting icon (put live event in full screen and then casting icon appears - but crashes when you try to use it)..Version: 4.5
✓ AwfulI was having trouble air playing the Caps game to my TV. I tried calling the monumental sports network help desk and the person who answered was less than helpful, barely spoke English, and then proceeded to hang up on me. Awful app, awful customer service..Version: 4.3
✓ AWFUL for streaming and airplayAirPlay does not work properly on this app. I live in the DC Metro area and have cable, but it is impossible to Airplay caps and wizards games. I have a Samsung smart tv and there is no MSN app on the tv, so I can only watch games on my phone or computer without functional airplay. Miserable customer service experience every time I try to call. Wish I could have NBCSW back..Version: 4.2
✓ Frustration at it’s finestOnly downloaded the app and made an account to watch the Caps play since NBCSW was bought out. I have only experienced frustration with using this app in the scant few preseason games I’ve watched. Not only is this app NOT compatible with my smartTV but casting from my phone to my TV is an absolute NIGHTMARE. Half the time I can’t even get it to rotate into landscape correctly so that I can press the cast icon. And then I have to activate the casting feature EVERY TIME. Which often causes it to be bumped out of the livestream and the process starts all over again. I’ve spent more time during the first period trying to make this dang app act as advertised than actually enjoying the game. Monumental needs to get it’s act together for the upcoming hockey season..Version: 3.7
✓ A year later this app is still trashLast year they had a Wizards preseason game on this app and it was glitchy and I couldn’t even watch the game. Now they have done it again and the app is still glitching out. The worst part is you have to sign up for a subscription or free trial to attempt to watch the game. I immediately canceled my subscription last year because the app wasn’t even working. I get that they are trying to get new subscribers with this promotion but they need to invest in fixing this app before putting games exclusively on it..Version: 2.8
✓ Only because 0 stars isn’t an optionForced to download this to access Caps tickets I purchased through StubHub. It doesn’t work. Doesn’t recognize my user account even though I’m looking at my account on desktop. Avoid using this for tickets if you have a choice (we eventually transferred the tickets onto a credit card). Added bonus: horrible interface. Worst app I’ve come across..Version: 2.5
✓ Say GoodbyeBeginning November 27th, you won’t be able to use this app without paying through the nose if you are a Verizon Fios customer. That’s because Verizon Fios is dropping Monumental Sports from their service. See the message on your Set Top Box. I don’t know who’s to blame for this fiasco, nor do I care. I have a strict policy. I don’t pay extra to stream something I once had on cable. There are plenty of other options for things to watch these days. If you want someone to pay more, you’ll have to find somebody else. In the end, it doesn’t really matter much. The Wizards have been unwatchable for a long time and the Capitals are headed in that direction very quickly. Do you really think I’m going to pay for that?? Goodbye..Version: 3.8
✓ 👎🏾Pretty sure I know why this is so poorly rated. When you buy tickets electronically, monumental sports emails you and directs you to download the app to transfer your tickets. The app is a monumental piece of excrement. The login never works. Luckily you can get your tickets transferred to your smartphone other ways, so just ignore the monumental bait and switch. If any of the app developers are reading this, your app clearly has a problem. You may want to consider fixing the login issue or provide better instructions..Version: 2.6
✓ Hot garbageThis app is terrible. Sometimes you have to re-login 6 times to get it to work. And regularly the app will cut to commercial while puck is still in play for caps games. Then cut back after a few seconds. This happens 10-12 times per game. Other times it just freezes for no reason. Occasionally I can’t even get the games to play. I use a hard lined appletv box so Im confident it has nothing to do with my internet speed or wifi. Everyone I know that uses the phone app has had issues getting it to work at all. Also, it’s insane what they’re charging for subscriptions for an app that is such hot garbage. Should have a working app and considerably more content for that price..Version: 4.5
✓ Not even functionalI’m in the DC area on a 1G symmetric fiber connection. This poor app can’t play more than 5 seconds of video without hanging and buffering for another 5-110 seconds. It’s genuinely embarrassing software to offer in 2024. If you’re trying to view DC sports, don’t throw your money away with Monumental. Find one of the “other” streaming sites instead — even with dozens of malicious ads popping up around the stream, it’s a better UX than what Monumental has to offer. And it actually works, so a big improvement!.Version: 4.5
✓ Dishonest CompanyThe unsubscribe feature on this app does not work, so I contacted the company and asked them to cancel my subscription. They confirmed with me that they had cancelled. A few months later I’m reviewing my app subscriptions and they were still charging me. They never cancelled my subscription even though they said they had. Do not use this app..Version: 2.8
✓ Nightmare to cancelRegister with the extreme care for their services. I have both cancelled my service through their website and called in and cancelled their service and have been charged for two months after both forms of cancellation..Version: 4.2
✓ Live game streamingI like the feel of the application but the live game streaming gets stuck and crashes often..Version: 3.7
✓ Horrible way to treat Hockey fans- stinksAttempted to watch Caps living here in Texas as Cap fans seeing them when this affiliate is the option for many games is terrible. Fans should not have to pay for more than one app to watch any sport outside pay-per-view boxing kinds of stuff. We’ve paid for NHL in the past now we watch through ESPN+. It’s just too much work. Whichever genius negotiated this contract ought to have to use these systems to follow a team..Version: 4.0
✓ Why should going to a basketball game be so difficult??The first thing you notice is that this app attempts to automatically feed you unwanted video content. I only downloaded this app in an attempt to be able to gain entry to a wizards game. Why should going to a basketball game be so difficult? That you cannot print your ticket, you have to download an app, the app is confusing, not to mention you have to have it transferred from Ticketmaster and synced to this app to work? Way too painful of customer problem-resolution here guys..Version: 2.6
✓ Very buggyApp doesn’t open sometimes. Just always on the loading screen. Sometimes when you click play it goes to the beginning of the event, other times it goes live. You open a side menu while watching a game you can’t close it. You go portrait mode sometimes the viewport shows other random pieces of the screen and you have to go portrait mode again. Cast feature does not find devices to cast to even though access is allowed and other apps show available devices AirPlay feature will still play sound out of device for a couple seconds after it’s airplaying. Doesn’t happen with other apps. Just the things off the top of my head. I haven’t even tried functionality outside watching a video. Crazy the annual subscription is hundreds and they deliver this product haha.Version: 3.8
✓ Very buggy and not worth the membershipI’ve been trying to use the monumental sports app on my iPad and I’ve encountered the following issues: 1. The stream just not working and showing just a black screen. 2. The stream switching to a completely different game 3. The app telling me to download the monumental app to watch the game… while I’m I'm the app 4. The app showing the score of a completely different sport I’m watching I dread using this app because I just get frustrated by the end because either the app doesn’t work or the game is being streamed on a different service when I pay $20 to watch the game I have no idea why this app is so highly rated.Version: 4.3
✓ Terrible appConstantly have issues with it refreshing every few minutes. Doesn’t have any issues when watching from the Live section of the menu but if the Capitals and Wizards are playing at the same time all bets are off. Not sure if it’s just my setup but I haven’t found any way to fix it yet..Version: 4.3
✓ TerribleThis app is so bad, I printed and taped the pdf calendar to the back of my phone. The app calendar is the worst. You can’t tell which team is playing or if the game is home or away. If you are red-green color blind, forget it. (Is this app Sec 508 compliant?) you have to scroll horizontally and can only see 1.5 games with the team you don’t care about mixed in. It matters whether games are home or away and what day of the week they fall on because the schedule for other family activities (soccer, swimming, scout meetings, home owner association meetings.) have to be de-conflicted. You simply can’t do it with this layout. As I said, terrible. No player stats. Really? You have to dig to find your tickets. !?! Too hard to figure out what station (if any) is broadcasting a game. And Monumental’s station ID MNMT looks like “Minnesota-Montana”..Version: 3.9
✓ Good if it workedLike poor streaming quality, ads during play and and an app that constantly crashes? Do you enjoy watching an error message or black screen than your favorite team in OT? If so this is the app for you!!.Version: 4.3
✓ Really terribly horribly awfulThis thing would be horrible if it was free. But paying $20/mo to watch Caps games? Highway robbery. Worked mostly okay up until late January. Then weird partial commercials started interrupting broadcasts. Now, instead of interruptions, I simply get kicked out and app restarts. Over and over and over again. Same thing happens in the Roku version, so this is not a platform issue. It is just really, really bad back-end programming..Version: 4.3
✓ App freezes and crashesAll the time! Can’t get through a game without it freezing..Version: 3.7
🙂 Monumental Sports Network Positive Reviews
Monumental Sports Network works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Monumental Sports Network.
⛔ Monumental Sports Network Problems
