Experian®: The Credit Experts App Support

Experian®: The Credit Experts App User Reviews

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Experian®: The Credit Experts Pros

✓ The best Credit Monitoring App I’ve used!Love The Experian app! I have been using the this app for about 4 months. What I love about the Experian app is that it shows accurate information using the FICO score 8 model which is what lenders use. Other monitoring apps use a Vantage score model which lenders do not use. For people that have negative reviews about this app is solely because they do not have a clear understanding of how credit reporting works and are uneducated in this, the 3 credit bureaus may have different scores because lenders don’t report to all 3 bureaus and are not required to so each bureaus make up a score based on information given to them by lenders or creditors. I did the Experian boost and immediately was able to check a refreshed credit card offers, I previously did not see any offers for credit cards that I wanted, but only saw offers for cards not really known or newer such as credit one and revvi and I was not interested in these cards. Using Experian boost I finally got a credit card recommendation for a discover card which is one I’ve been wanting for awhile! I immediately applied for a discover card and was approved!! Thank you Experian!.Nsabo08Version: 3.5.13

✓ Little to no customer serviceI was really enjoying this app! I recently purchased a new phone and I have been unable to log back in to the Experian app since. I have contacted the customer service number multiple times. It loops you to where you never get a live person. The automated messages continually tell me to log in for assistance, but I can’t log in! I even tried email prompts and changing my password. Not sure what else to do! I am still getting email alerts about “changes to my credit” but I can’t log in to see them. Such a bummer. Prior to this issue, I was a fan of the app and the conveniences it offered in keeping me on track with my credit monitoring. I felt secure knowing that if there was ever an issue, I’d be alerted right away. I have been pretty frustrated with my attempts to make contact with someone who can assist me in gaining access to my account again!.Ange613Version: 2.7.0

Experian®: The Credit Experts Cons

✗ Too sloppy to justify its demand for subscriptionI will never consider paying for an app that will send push notifications for a credit score change and only display that change within a tab after a boring, long infographic of your credit score over time. You don’t need to see this, however, because the home screen will just keep displaying your old one for weeks (months? who knows how much longer it will be). I also get notifications to see what caused the change and when I open the app and try to open the message it takes me nowhere. I can’t conceive of a reason why I would fork over money to experience this annoying app with all 3 credit bureaus when it can’t even manage to display an accurate score from one of them on the main home screen of the app for heavens sake. At this point in time I am more satisfied with the FICO credit check offered by my credit card app (for free) that does nothing more than show my score. It does what this app apparently places below their subscription sales pitch: provide up to date information on the main homepage with no annoying frills and shoehorned animations. It is frustrating how little this app needs to be acceptable and yet it somehow fails to meet them. How can you send push notifications asking me “have you checked your credit score recently?” and dump me to a homepage with month old info, making me seek out my current score if I do actually wish to check it?.JennaxxxxxxxxVersion: 3.4.2

✗ App is buggy. Customer service is terrible.Downloaded this app to help improve my credit score. I locked my credit then unlocked it to try to apply for another credit card. Got a notification that the CC company couldn’t run a credit report because my Experian report was locked. It was not locked, I made sure of that. Had to search around for the number to talk to an actual person because the number they provide only gives you automated options. Finally got in the queue to talk to someone, waited 15 minutes and explained to the lady (who was clearly not from the US) and explained the situation to her. She answers with “there’s no lock on your credit,” so had to explain the situation AGAIN to her, which she then proceeds to check if there are any locks on my credit (SERIOUSLY?). As I’m trying to explain AGAIN the situation, the call drops. I get no call back from anyone and waited in line again for 10 minutes (and I’m at work this whole time) and decide to just hang up. PLEASE get better customer service. I don’t care if you outsource but if they can’t understand what I’m trying to explain, there’s a huge disconnect and it only make your customers even more frustrated..ImyopushaVersion: 2.5.2

Is Experian®: The Credit Experts legit?

✅ Yes. Experian®: The Credit Experts is 100% legit to us. This conclusion was arrived at by running over 2,186,244 Experian®: The Credit Experts user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Experian®: The Credit Experts is 95.8/100.

Is Experian®: The Credit Experts safe?

✅ Yes. Experian®: The Credit Experts is quiet safe to use. This is based on our NLP analysis of over 2,186,244 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for Experian®: The Credit Experts is 96.3/100.

Should I download Experian®: The Credit Experts?

✅ There have been no security reports that makes Experian®: The Credit Experts a dangerous app to use on your smartphone right now.