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DW Spectrum Mobile App Complaints & User Negative Comments 2024
DW Spectrum Mobile app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using DW Spectrum Mobile? Can you share your negative thoughts about dw spectrum mobile?
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DW Spectrum Mobile for Negative User Reviews
✓ No longer worksI upgraded to an iPhone XS and this app no longer works. Verified it still works on my wife’s iPhone 7. Both are running iOS 12 so it is just the iPhone XS and probably X as others have mentioned. Please fix!.Version: 18.2
✓ BrokeNot working on iPhone XS Max. Cameras real slow to load up. Able to view thumbnails with motion but when selecting a single camera it freezes and get disconnected error. Maybe update for new iOS needed?.Version: 18.2
✓ RemoteLocal connection works but remote does not..Version: 23.1
✓ Now app logs out for you. Worthless in an emergency.Now app logs out for you. Worthless in an emergency. Had such great promise. Now app is worthless..Version: 22.3
✓ Update appLags. If you try to review history of movement it takes forever to load and movement is in slow motion why? I’m starting to look for another security camera provider as DW is not up to par. Had DW for about 5 months and already looking to switch services for my company. Disappointing..Version: 23.1
✓ Sites drop off for no reasonIs there a limit as to how many servers can be saved? Seems like if I connect to a new site, one of my existing servers disappears. App only likes to save four or five servers at once..Version: 22.3
✓ Latest UpdatePush notifications are showing up as “No access to this information”. After reaching out to DW Tech Support. I was informed that the fix would be in the next update. There is no ETA or anything. Some customers have been relying on this feature. Please resolve this issue fast or revert to the last update. I don’t understand why things need to change when they were already working perfectly okay.Version: 22.1
✓ Help stopped getting push notificationsCan not see notification previews after app update signed back into cloud still not working????.Version: 22.4
✓ Won’t work with Apples new IOSSpent lots of money on a camera system to live stream televisions into our lobby. Worked great until the new iOS now we’ve gone through a handful of Apple TVs because the second they update the DWS app will not open no matter what you do!!!!! Spent a ton of money on something that isn’t up-to-date and therefore doesn’t work at all :(.Version: 18.2
✓ Bad video studded totally unusableAt work on the local network everything runs fine on a computer. On the phone though it’s all lag and skips. We have fiber gigabit up and down, the iOS app is unacceptable. Had the cameras installed and activated today, will be sending back this system tomorrow. 50k gone..Version: 23.2
✓ Hardly compares to desktop version, basic and limitedNeeds more functionality..Version: 20.2
✓ Good app, but shuts my iPhone 14 Pro downWe just installed a $52k camera system in our facility, and have been using the DW desktop program for a few weeks without issue. The phone app, on the other hand, will literally shut my iPhone 14 Pro Max down if I try to use smart motion search. Completely crashes my phone within 1 second of attempting to use the smart motion search feature..Version: 22.4
✓ Lots of promises new deliveryOver a year been waiting for mobile pushes. Promised and promised and promised. They even released in the app for mobile pushes. Still they don’t work. Contacted support multiple times they never respond. The cheapest camera on the market has pushes for the mobile app. $8000 camera system useless..Version: 20.4
✓ New update won’t stay logged inI just updated to the newest version and now I have to login to the cloud account almost every time I have to open the app. Where before once I logged in it stay logged in..Version: 22.3
✓ Cant connect with 5GDoesn’t work on my cellular only when I’m on WiFi but before when I was on 4g/lte it worked fine with our WiFi.Version: 20.4
✓ Bring the previous version back!!!With the recent update, I now cannot see the previews for my push notifications, this is very imp to have. Also, the app keeps requiring me to sign back in every time I open it. PLEASE FIX IMMEDIATELY!!! Just give us the previous version back for now! I’m tired of waiting for the fix..Version: 22.1
✓ It says offlineWhen I click on the video it says offline you need to fix it..Version: 19.1
✓ MakingI I don’t have the option for play back.Version: 17.3.4
✓ Server UnreachableDW Cloud has been working for a solid year to year and a half. Just recently (2 days ago) no servers randomly say unreachable when on cellular connection and when they do connect it’s slow to bring up the camera live. Once everything is cached it moves like normal. Doesn’t happen on WiFi networks away from the office. Looks like the new update didn’t work as stated in the fixes..Version: 20.3
✓ Not stableIt constantly force closes on its own, it happens to other individuals at my business as well. This is entirely unacceptable for the amount of money we have invested for our 60+ sites..Version: 18.4
✓ TerriblePlayback of footage is always lagging and so slow that I can’t even watch footage on this app. It takes about 10 seconds for one second of footage to go by. Most of the time when I open the app, it says that my cameras are unreachable. I have to close the app and reopen. Absolutely worthless unless you are just looking to view live still footage and you’re not in any hurry to see what’s going on at your property..Version: 23.2
✓ Nice, but with one MASSIVE problem.It’s shocking, but true, you CAN’T set PTZ camera preset positions with the app either using your iPhone, or the iPad!! I have never seen this limitation on any other system. With these cameras and NVR, you can only set your PTZ presets on your Mac. Stranger still, it will move your PTZ cameras randomly against your wishes. After many hours spent on the iPhone app as well as on the Mac I was able to prevent it from moving the PTZ cameras to random locations. Using your Mac, right click on an image, > PTZ > Manage. Uncheck all “Homes”. I would seriously consider holding off on this system until they add the ability to create PTZ presets on the iOS app. If you could set presets on the app, I would rate this 4 or 5 stars. Also, the company has no user forums like Apple does so Support can be sluggish..Version: 23.1
✓ The App is broken … againIf you’re a technician or end user the issue was caused by the version 22.3 IOS update. This is getting genuinely ridiculous. Companies like mine are installing hundreds of thousands of dollars of Digital Watchdog equipment because we believe they are they best product the industry offers. Digital Watchdog on the other hand has an IOS software engineering department that forgot to go through a beta phase of development and bug test the app before pushing the update. Occasionally hiccups are understandable but this is 3 updates in a row. PLEASE, development team test the app before pushing updates because, it appears to be blissful indifference or straight up incompetence to not even check to make sure the software update didn’t kick you out every time you open the app. I cannot imagine the storm that the software devs will cause when Spectrum gets its large upgrade later this year..Version: 22.3
✓ IOS 12 not supportedWhen trying to load a camera, it just stalls and never loads. Please update the app. Cannot do my job without it! Very imperative.Version: 18.2
✓ Good for iPhone but not for iPadThe iPad version could be closer to the MacOS version when it comes to features and options. I can’t have my layouts the same way than on my laptop and it gets very disorienting. Also I can’t adjust the messed up aspect ratio or turn on the image enhancement. My business has 64 camera on 4x16-port encoders. I paid licenses and I plan on installing more DW cameras, probably IP this time. I would love to see improvements on the iPad App promptly. Thank you..Version: 20.3
✓ IPhone X incompatibleWe all own an iPhone X, none of us can see the cameras. Kinda peeved that we are paying so much for the system and we can’t even use it. :(.Version: 17.3.2
✓ BrokenMost recent update broke the ability to view my cameras on iOS. Cameras remain viewable on my computer through the main DW application there..Version: 19.1
✓ PTZ Camera In App IssuePTZ Cameras will not work in full screen mode. Since this update I cannot bring PTZ cameras into full screen. Fixed cameras work fine but PTZ's will not and we have checked it with than one user on more than one device. Please fix!!!.Version: 17.2.3
✓ IPhone XS not workingCan we the preview in the thumbnails but doesn’t work when I click on the camera..Version: 18.2
🙂 DW Spectrum Mobile Positive Reviews
DW Spectrum Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DW Spectrum Mobile.
⛔ DW Spectrum Mobile Problems
