- 92.6LEGITIMACY SCORE
- 93.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Selfridges App Complaints & User Negative Comments 2024
Selfridges app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Selfridges? Can you share your negative thoughts about selfridges?
Please wait! Selfridges Facebook comments loading...
Selfridges for Negative User Reviews
✓ Bad app and website.Bad app and website..Version: 3.1.34
✓ Memory muncherThis app was taking up 4.7GB. I had to delete the app and download it again for a temporary fix as my iPhone only has about 5GB of free space. Maybe an update that's more memory efficient?.Version: 1.6
✓ Always getting trouble when accessing the shopping bag.The worst shopping app I have ever experienced. Always getting trouble to access the shopping bag. It takes very long time to open the wishlist no matter under what internet circumstance. I mean I am very appreciated your wide range brands option and comparable prices but such a disaster app extremely annoys..Version: 2.4
✓ Takes ages to get response from customers serviceMore than 5 days now, still waiting for response by email. The web doesn’t allow single quotation mark in address details..Version: 4.5
✓ Constant freezing and crashing ruins otherwise great appThe user interface, personalization and buy flow of this app is one of the best - unfortunately, it can’t make up for the insanely slow page load times, constant freezing and occasional full crashes of the app. Unfortunately the bugs are so bad that it’s basically non-functional, and much easier to just shop on the Selfridges webpage using a mobile browser. Hoping they’ll eventually get around to fixing these issues, because they have great products and this app has great potential!.Version: 4.2
✓ Can’t buyI cannot get into my shopping cart no matter how many times I’ve tried on different days it keeps saying that they don’t have what I’m looking for or I’m misspelling, the fact is I’m not trying to search I already added what I want to buy and I can’t do it , I’m sure everyone has that issue, so what is the point of the the whole store of you can’t make a purchase. I was so excited that I found my yes baker coat on there for like %20 off but I can’t buy it 😢2 stars is because the store has great prices but I can’t purchase, I will definitely update my review If this issue is fixed, I’m doubting it cuz it’s been about a week and nothing’s changed ☹️.Version: 4.9
✓ Error in my cartIt used to be a great app, for a couple of weeks now I’m having so many problems with my cart, whenever an item in your cart is out of stock I can’t seem to remove it, and when i try to purchase the other items in my cart it asks me to delete the out of stock items which I’m not able to delete.. Hope they fix it soon.Version: 4.4
✓ Wish list doesn’t saveHad the app for over a year now and it frequently doesn’t save my wish list, either not adding things in the first place or just wiping the whole thing randomly. Really annoying as then there’s so much on there that it’s hard to find and remember what was on there.Version: 8.6
✓ The WORST website EVERThe duty calculation mechanism is totally crushed. STAY AWAY FROM FROM IT!.Version: 5.0
✓ Payment processThe payment process is really slow and doesn’t use Apple Pay which would make things much faster. Also the refinement options could do with being narrower as I had to scroll through loads of irrelevant results. Otherwise very easy to use and quick to order.Version: 4.4
✓ Very glitchy and support non existentHad problems with the app for 2 years now. Constantly logs you out and says you have the wrong password ( not true). Each time you do log out you lose all your favourites so complete waste of time ‘ window shopping’ fed this back to them so many times but still not resolved. The actual transaction experience is ok but let down by their lack of support and glitches.Version: 6.7
✓ Great concept, bad executionFor months I have persevered with the app, very slow to load front page and quite often just hangs. I have Selfridges + and really reconsidering renewing as for the last week the app just has not worked at all. Frozen constantly. Such a shame, my favourite premium store but finding myself spending more time browsing competitors apps as they are a much better digital experience. This needs serious QA before releasing. Hope this does get sorted, I want to shop here!.Version: 4.0
✓ Fed upWhilst I love selfridges, I am really fed up with the app. Randomly kicks me, password stops working and have to reset, not able to delete anything from my wish list. I’ve had to contact selfridges for assistance with the wish list and that’s pretty painful too. I live outside the UK and have used Selfridges for many deliveries but I think I’m going to give up and find an alternative retailer..Version: 7.3
✓ Do not use - useless!All very pretty to see what’s available but nightmare to actually purchase from. Firstly wouldn’t let me add a card so thought no problem will use PayPal, PayPal completes and money taken from me account but app won’t complete order. On speaking with customer services told both known problems and I should use the website… not via my phone but from a laptop! 🤦🏼♀️ frustrating indeed, not near a laptop, down £100 from money taken and still need to buy a friends birthday present. Time for John Lewis… at least their app works!.Version: 6.2
✓ App is not intuitiveI love Selfridges, this is some constructive feedback. The app is very slow, very glitchy and not very intuitive. I would love for Selfridges to invest some time and money into the developers of this app to make it more of a snappy easy interface to use. Lots of loading and bugs. Removing things from a wish list takes forever, and there’s a limited number of items you can have on a wish list. Again, love Selfridges, the app just needs a polish.Version: 9.3
✓ Not a good app but a good place to shop if you use browser onlyThe speed of the app is very slow. You can’t choose what you would like to pay first after you add the item to the shopping cart, all items must be checked out at the same time. The developer should have a look at the Taobao app..Version: 2.8
✓ Poor wish list FunctionalityThe wish list functionality repeatedly glitches; - it won’t remove previously “wish listed” items despite repeated attempts - it occasionally won’t allow new additions to the wish list despite repeated attempts Incredibly frustrating when you want to earmark something for later..Version: 6.1
✓ Can’t place an order from the USI am unable to place an order neither through this app or the website. I have tried 11 times using 5 different cards issued by 3 different banks. I have tried checking out using Visa, MC, Amex directly and via Apple Pay. I even tried PayPal on their website and that too got reversed right away. I know this seems obsessive but they have some items I want for the price I like. Its 2023 the payment technology should just work effortlessly..Version: 8.8
✓ App shopping annoyingWhen I open the app the screen on my iPad won’t rotate so I shop at a 90 degree angle..Version: 5.1
✓ The browser is too slowThe browser is very slow as I can not search and buy from the first attempt, I do more than try to buy one product.Version: 2.7
✓ Love the store and selection, app has glitchesThe selfridge brand and selection is amazing. However, the app is glitchy. Wishlist function doesn’t work, sometimes my cart will become empty. Searching for brand takes a long time, clicking the search results takes even longer. Come on tech team, set some basic SLOs for your endpoints and regression test your app properly..Version: 7.1
✓ Wish list crisisI really want to love Selfridge app since I’ve bought many products from there. However, the design of the app is absolutely bad especially the wish list. Starting this year, 1) all of products in the wish list has disappeared, 2) can’t update, remove neither add any products to the list. The worst thing is that both app or Selfridge website have the same issue....smh.Version: 4.0
✓ GST should be refunded if order is returned.May I suggest that the GST should be refunded when an order is returned. It can be refunded in a form of store credit or back to credit card..Version: 3.0
✓ Terrible appThe app is simply not usable. Adding items to the basket, the selected colour is not added and instead it switches to default. The log in does not persist, so if I log in, add items to the basket and proceed to check out, I am automatically logged out and there is no log in option during checkout - only sign in. And that’s just a couple of examples! Selfridges app used to be my go-to for presents and luxury beauty purchases, but I will now be switching to a different retailer simply because of the app usability. Even send feedback option did not work on the app so I had to post it here….Version: 7.5
✓ Slow app, doesn’t match website, crashesHow can a luxury brand have such a low quality app? So slow, crashes, and their wish list functionality is rubbish. Can’t update or edit mine, stock also shows incorrectly as available when it isn’t. Makes shopping online very unenjoyable..Version: 7.4.2
✓ Can shop internationallyIt was my favorite shopping app but now I can’t shop internationally!!! Try to contact them and escalate my issue ti their IT department but no one contacted me or solve the problem.Version: 8.6
✓ Good but range of products limitedThe app is great for Aussie shoppers and allows you to access great brands and designers, but a lot of products can’t ship to Australia and you can’t tell until you open the item page. In the last year or so, quite a few brands that used to ship to Australia no longer do so. Additionally, the range online is much more limited than what would be available in stores and doesn’t get updated frequently/ is listed online but is actually out of stock and unable to be ordered..Version: 2.0
✓ Can’t purchase …Pls update the app, can’t purchase items from Canada !.Version: 3.2.30
✓ App is old school and slooowWorks very slow, limited choice of favorite items, filtering in fabrics not available. Shows out of stock items. Filtering by size not proper, or just disappearing in some options. Doesn’t show in-store purchases when you make it with as key holder..Version: 8.3
✓ Wish list deleted every few daysWish list items deleted every few day in the app. Frustrating..Version: 3.2
✓ Wishlist does not updateI do enjoy shopping here, especially with a large advantage in term if its pricing. However the app is not really user friendly, nor is the website. There needs to be quite a lot of debugging. What’s most annoying to me are 1. You can’t delete anything from the wishlist. They will come back after a refresh. This happens both in the app and using a browser. 2. Sometimes the webpage does not have the shopping bag icon or sign-in/register icon..Version: 4.2
✓ The app really needs a improvementItems in my wish box will be deleted automatically. Sometimes, they cannot be added. Such a inconvenience..Version: 2.0
✓ Worst customer serviceDoesn’t accept rerun once you opened. If you are trying to sell is US then the return policy should be apply to this company as well. We have the right to return the product that is not suitable. They refuse the return and sent back my order..Version: 7.0.21
✓ App so slowSo slow！.Version: 2.9
✓ Always error when trying to open my basketWaste of time, hard to use, always error.Version: 2.0
✓ PaymentI have tried to pay for my items numerous times and the payment screen will not load properly. I’ve used my laptop, my phone and my tablet. I finally had some progress with using my tablet and downloading the app and then when it showed the bank security screen, it asked me to add security code and there’s nowhere to enter it - the screen didn’t load properly. I emailed customer service noting issues with paying and they sent me a link to reset my password and wrote kind words about not being able to access my account? I can access my account just fine. Beyond frustrating..Version: 4.4
✓ Just not sureApp is easy to navigate, however I have placed a order and had no confirmation of purchase yet I had an email from my paypal to say I had payed for it and at check out the app glitches so ended up either paying twice or ordering twice . which is so so so annoying..Version: 2.8
✓ Worst app I’ve ever usedConsidering Selfridges is such a well known company, their app is the worst I’ve ever used. You add things to your wish list but they never get there, you remove items and they don’t get removed. I’ve had so many issues paying. They’ve now taken 2 payments from my account, I went to write a complaint and apparently I have ‘invalid characters’ so can’t submit it!! I’ve only used letters and numbers, I’m so angry!! Sort it out Selfridges!!.Version: 4.4
✓ Absolutely dire!For such a prominent brand I cannot believe the never-ending, entirely unnecessary list of issues with the Selfridge’s app! I have been literally forced to purchase through Net-A-Porter because of the difficulties I’ve experienced using the app! 25 seconds to remove or add an item... randomly stops letting you add items saying they aren’t in stock when they clearly are ... often unable to even load the basket page & instead told there is yet another “error”!.Version: 3.1.34
✓ UnusableApp barely works. Ironically, the Feedback and Rate buttons don’t work at all. Max of 50 items in the Wishlist is also far too low for the amount of items stocked (& never restricted when shopping elsewhere?). When you are asked to delete some Wishlist items and select delete on an individual item - the entire list goes. Happened 3x..Version: 7.1
✓ Terrible App. Fix ITI have never come across such a faulty app. Items you just placed in basket disappear constantly. You troll back through to find those items again re add to basket for them to dissapear again. Now it has taken to converting my purchases into different currency’s. Everything was de to GBP by time I click Apple Pay I’m paying in HKK or Canadian Dollars!!!.Version: 7.7
✓ Wishlist is not workingI like the app overall, however the issue with the wishlist is really annoying and has been going on for over 4 months now. Whenever you add a product to the wishlist there is no way for you to remove it. On top of this, if you try to add a product from your wishlist to your basket you are receiving an error. There is very little use of the app if you can’t make a purchase..Version: 4.6
✓ Regret to use it. Don’t buy from themI bought global post paid yearly fee. But now only eight months. Suddenly They changed policy. Charged the tax every time we ordered. One jumpsuit price is £113. Then They charged £45 extra. So regret to use it and paid yearly fee..Version: 4.0
✓ App not worthy of Selfridges’ nameStill a very glitchy app. Good luck looking up orders, press a button and go out a kettle on, because you’ll be waiting for ages. A very frustrating app. There are frequent issues adding items to your basket and often items show as available only they can’t be bought. The ease of accessing tracking data is clumsy. Please do more to sharpen the interface between your inventory system and the app..Version: 4.4
✓ Something not right about this appI kept browsing and saving items to favourites with the intention to go through them once again before placing them into the basket, I looked into favourites and the items I picked weren’t there, and when I tried to remove some of the items from favourites later on they are still there can’t seem to remove them nor add the ones I want to. Selfridges what’s up?.Version: 2.9
✓ The app is a complete wreckThis used to be one of my favourite shopping apps. The experience was seamless, following you favourite and getting your cart worked fine. But for a few months now it became a complete mess. - My cart always appears empty even though in my account I added items to my cart and can still see them from the web page. - Favourite has the same issue, always show empty even though in reality it’s nearly full. Now some of the updates are great, like the stock notifications (not sure they work though) And the fact that price and to cart and out of stock appear in wish list. Also I am not happy about items suddenly not shipping to specific country even though they used to the day before but that’s not the App it’s the commercial at Selfridges that needs to revise that.Version: 7.2
✓ So slowExtremely slow when you go to your bag and checkout and often closes itself as is that slow and you have to start again. Also when deleting or changing you bag it takes about 10/15 seconds to do the change on each single item. Please sort.Version: 2.7
✓ More improvements neededI do online shopping almost every day. Selfridges is one of the apps which is not that user friendly. I can’t find highest discount in the sort list and some time the brands doesn’t work for filtering. Also I only get the message in Selfridge instead of email or text message notification from the website about all the sale events or other related notifications like other apps do. This might be my own phone issue. But all of these will definitely impact my shopping experience. Thanks!.Version: 4.6
✓ 付款功能差总是付款不成功 气人.Version: 4.0
✓ I definitely do not recommend the app…Even tho Selfridges has a wide collection of items that you can purchase ,there are many problems with the wish list of the app.For starters when I first started using it I came across a problem that I have never seen before.The problem was that even after I had saved what I liked there was nothing on my wish list.I reloaded the app many times but there was nothing to be found so I had to start finding every item again.When I finally could put things in my wish list I came across another problem, what I came across was that I could not delete the products that I didn’t like from the wish list.Again, I refreshed the app multiple times but the items where still there.Finally after about 10 times of trying and many hours in the process I managed to get them out.For a couple of days now I didn’t come across any other problems on the app except a little while ago.I’m very angry about this problem because every single item on my wish list was gone!!!!For good!Im mad because I spend a lot of time finding these items (not that it’s the end of the world but still) and even tho I refreshed everything (even my phone!) I could not find anything…so now I’m starting again but instead of putting all of the items on the wish list I will be screenshoting them!!!.Version: 6.9
✓ Worst luxury appThis app is the absolute worst - it used to work perfectly but for the past months it has been an absolute nightmare to use. I keep putting things in my basket but whenever I go to check out, all of the sudden my basket is empty. It also lets you choose a specific size, which seems to be available but then when you put it in the basket it says sold out. Also continuous errors when you’re trying to put things in a basket. I haven’t been able to purchase anything from the app in months, which is ridiculous. Have to use safari on my phone and the mobile website instead..Version: 4.2
✓ Payment problemI am located in Canada. I spoke to my bank and ensured my credit card is all good, but the payment couldn’t go through. My bank said Selfridges blocked my payment by some software..Version: 4.3.14
✓ Hit and missForgotten password doesn’t work within the app - just doesn’t load. When I did manage to log in it deleted items out of my basket three times 😫 Only ended up purchasing because I absolutely needed the stuff and couldn’t get it elsewhere. Actually tried going to House of Fraser to get the items but they didn’t have those specific ones in stock. The app devs need to up their game..Version: 2.7
✓ Don’t waste your timeSpent nearly an hour trying to buy the items in my basket but it simply would not let me everytime I put my card details in and I accepted the payment on my bank it just froze and wouldn’t take payment. Tried 2 different cards and wouldn’t work. It even blocked one of my cards because I tried it so many times. Ended up shopping elsewhere for my items, annoying and Selfridges has lost out on a lot of money..Version: 4.5
✓ App does not let you pay with PayPal!Every time I try to place an order on the app through PayPal, my payment is confirmed via PayPal but I am never sent an order confirmation. This is not an issue on the Selfridges website. I only buy using PayPal so it is annoying that I can only add items to my cart on the app and then go to the website to actually place the order. Please fix this issue.Version: 4.6
✓ Incredibly slowThe app is incredibly slow and often doesn’t work, I’ve found that almost everything I press is delayed by at least 10 seconds and sometimes it will just decide not to work entirely. It’s a shame as the actual layout of the app is quite intuitive and well put together but the performance is just awful..Version: 4.0
✓ Trouble checking outI was having trouble checking out and had to call the Selfridges helpline. They were very helpful but basically if you move items to your basket but don’t check out within 30 mins you have to to go in and out of your account. In the time it took me to do that and add a new delivery address one of my items was out of stock and I had to chase to get another item so I didn’t time out. All a bit stressful..Version: 7.1
✓ App Barely WorksI love Selfridges, it’s one of my preferred retailers but their app is a pain to use. Every other time I try to log in it would tell me the password is incorrect; then my cart wouldn’t load or would be emptied out. Overall, just a pretty bad shopping experience. Which is a shame because I tend to scroll and shop a lot on my phone..Version: 7.1
✓ Incompetent developers, worst update of the century.Have deleted and re-downloaded the app several times in the last few months. Each time, the experience is frustrating. App does not work, wish list doesn’t always load, I get logged out all the time, and there are items in my wish list I simply cannot delete. A shame..Version: 7.6.2
✓ Can’t add things to the shopping bagEvery time when I tried to add things to the shop bag, it just disappear in the cart. It’s always showing empty when you try to view your shopping bag and checkout..Version: 4.0
✓ PurchaseEverything is excellent but the purchase process is a little hard to make 💕.Version: 4.5.21
✓ Really enjoy shopping on Selfridges but the application is not efficient enough for shoppingSometimes the application cannot connect to the product link successfully ,always shows product info have problem or loading. That’s annoying when I want to buy something immediately on my phone. I have to open my laptop to keep shopping !please improve the app !.Version: 2.3
✓ Charging incorrect amount!The app cannot do basic maths, the numbers in my cart and check out are different. I’m charged MORE than the legal 10% taxes to ship to Australia…what the hell is going on!.Version: 6.2
✓ Won’t process paymentThis is so crazy I have been trying for two days to place an Ofer and it won’t go through.Version: 4.2
✓ FrustratingI’ve just spent 45 minutes trying to purchase an advertised sale item. Apparently the order won’t go through until a size is designated, but no size options are offered. Left an email and hope I get a prompt response. as it’s noted that the item is the last one available..Version: 6.6
✓ I can't buy anythingGood app, easy to use apart from the fact I can't seem to add an address to go through to the next stage of delivery... every time I click on check-out securely it's come up with add an address which is slightly shaded out and I can't click on anything highly annoying, I would have spend load on this app but Selfridges is missing out massively because I can't buy anything!!!! Oh the irony!.Version: 2.0
✓ Last updateThe last update is good but the feature of blurred screen when browsing products is very annoying and cumbersome and uncomfortable to the eye.Version: 2.5
✓ Bad appVery bad app and worse costumer service that will do anything but help. Still did not receive my refund on my first order that I canceled 14 days ago. And today I was supposed to get another order delivered and I still did not receive it yet. I spoke to costumer service online and on the phone both claiming different situation and giving different info. Feels like they do not know what they are doing. I was treated with unprofessionalism , first guy tells me that he can’t do anything to help and hang up and the second said that you will receive it max by tomorrow. Then I spoke to costumer service live chat, he answered me with : sorry sir, it’s gonna come in 2 days and if you’re not happy we can issue a full refund. out of anger I call costumer service again and after arguing for minutes , this new team member said: who said that ? This is. Not true , let me check it and I’ll send you the details by email , it’s been an hour and I still didn’t get any update. I specifically made the order to be delivered on this specific day and I made the order online to save time. The order did get on time and my time was not saved , I could just went and have got it by myself as simple as that..Version: 9.3
✓ Worst app ever, don’t bother downloadingWorse than finding items you had placed in your basket later prove unavailable, this app merrily takes you through a selection of offered products and seems to take delight in telling you ‘sold out’! Whilst other stores update availability in order not to waste shopping time, this Selfridges app seems designed to leave you annoyed, empty handed and frustrated. On the occasions you do chance to put something in your basket, woe betide you if you try to remove it, it’s there for eternity, or at least until you can rouse someone in Customer service to respond and reset it!! And don’t think you can use a different platform and log in via laptop, computer or phone to sort this problem... no, thanks to the complicated log in process you’re items still haunt you. I don’t want to mislead however, I was able to place one order which arrived beautifully packaged. Sadly the contents, though technically true to description, were on the whole misleading, disappointing and over priced. I certainly won’t be using the app to shop in this magnificent store again, most disappointing and for me it has seriously tarnished the store’s great reputation..Version: 4.0
✓ It’s not made for shoppingI have been having so many issues lately logging in, staying logged in, placing orders and accessing my wishlists. I haven’t been able to do any of these things for about 2 months. The app seems to have major glitches and doesn’t function properly. It’s no longer user friendly..Version: 7.3
✓ Really slow and difficult to useBad!.Version: 2.7
✓ TRASH! Garbage! AWFUL!!App always freezes during checkout. I tried on multiple devices and multiple networks and different forms of payment. Also reached out to customer service via app, email, Instagram and FB. NO Response. Is this a scam??.Version: 4.5.21
✓ Not goodVery slow, not stable, difficulty with payment..Version: 2.3
✓ Unable to view products by brandFeedback for developers: tapping on any brand results in 0 items. Difficult way to shop..Version: 7.1
✓ Many bugsActually I use this app very often, but it does have many bugs. For example the Wishlist can never updated anymore, and crash also happens often. Longing for the app updating..Version: 1.7
✓ BuggyWhen ever I go to pay, the app says ‘an error occurred’ and that was pretty much it so can’t pay on the app..Version: 1.7
✓ PaymentPayment froze twice after entering all the correct details .. don’t know yet whether or not the charged me twice. Also can’t log in with the same email and password using my laptop it’s very frustrating.Version: 4.0
✓ The worst customer service everThe app is okay, besides I was always having tousle to review my order history. However, their customer service is just terrible. I bought something before as a present for my boyfriend’s birthday, Selfridges sent out the wrong item and wouldn’t resend the correct one until they receive my return. When I actually returned it, the thing I originally bought was out of stock....Version: 2.0
✓ So many bugsLots of issue with the app. The wishlist gets erased sometimes. It glitches often. One time I changed password, and it worked on the app, but then didn’t work on the website. Please fix things..Version: 7.1
✓ Problems on returnThis app has a problem of making a return! When I try to go back to look into the items I wanna return it’s always says it can’t load the details of the items! And once u requested for the return they attached the return label for just once...if u don’t print it at the moment then u won’t able to go back and find it again!! That make it so hard to make a return!.Version: 3.1.34
✓ QUITE a Bad AppThis app is quite bad. 80% of the time, it tells me there is an error in accessing my shopping cart. Same for trying to browse through products. It works about 20% of the time, enough to keep me hoping it’ll work well enough just this once for me to place an order with it. Hasn’t happened..Version: 2.0
🙂 Selfridges Positive Reviews
Selfridges works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Selfridges.
⛔ Selfridges Problems
