Carbon Health - Medical Care Negative Reviews

Carbon Health - Medical Care App Complaints & User Negative Comments 2024

Carbon Health - Medical Care app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carbon Health - Medical Care? Can you share your negative thoughts about carbon health - medical care?

Carbon Health - Medical Care for Negative User Reviews

✓ Convenient, but lacks quality.While it’s nice to have everything centralized in one place and easily accessible, it’s still difficult to try and get an immediate response regarding questions. My first visit at a location with labs, the nurse who took the samples did not label them right, and they were unable to know which area of my body the samples came from. So I would love to go back and get another sample. She also was able to draw my blood and I guess was missing my veins, I have large veins too!.MCSpellmanVersion: 1.8.172

✓ Not Happy!My doctor’s office suggested a virtual visit; because I think I have something contagious and it is the weekend. So I did as the triage nurse suggested, and found myself with Carbon. AFTER congratulating and informing me that they do “accept”my insurance; and AFTER I went through the arduous process of filling in my whole life history, symptoms, meds, etc., I was informed that they are “not accepting insurance payments at this time”. Why not mention that sooner? (And, of course, this came after I had already put in my credit card information.) And why was there no appointment cancel selection? I had to write a message. Fortunately I heard back immediately that my appointment had been cancelled. It is not easy to upset me. I am very unhappy with the insensitivity of the online questionnaire. (I am older, so I already find electronic things stressful.) I am a nurse; so poor medical customer service and insensitivity cause me to gnash my teeth! Thank you..Toodle Lou, That's Who!Version: 1.8.199

✓ Confusing to setup and refuses to save the passwordMaybe it is just me, but I had a dreadful time setting this up once I went to the center for a test. It kept asking me for a password, as I was trying to set it up as if I was a returning user. I went to forgot my password, which just sent me around and around. Once I was able to get on, the app does not save the randomly generated password, which sent me right back to the beginning of not knowing my password. I’ve spent more than 45 minutes trying to get my lab results and finally ended up just going back to the clinic to find out what they were..RAM SublueVersion: 1.31.0

✓ Inefficienct waste of time. App doesn’t work.I expected a seamless experience, but it has been a complete waste of time. To expedite my first visit, I signed up for an online account through the Carbon app and completed a plethora of forms regarding my health (about 1.5 hours before my appointment). When my appointment was approaching, I received messages on the app from the team asking for forms to be completed, and they were the exact ones that I had completed not too long ago. (I did not, as I did not want to waste my time on a malfunctioning tech platform). During my appointment, I was repeatedly asked questions I had already answered in my forms (ex. COVID vaccines and dates). After my visit, I continued to receive messages on the app from the team to complete forms I had already completed. No one can answer my questions as to where my previously completed forms went. Overall, Carbon Health is selling the illusion of being a tech-oriented medical platform, but in actuality creates much more inefficiency and wasted time. It would have been better for me to use a traditional health care provider and answer the questions once in-person, as opposed to being tricked into thinking I was saving time only to waste more of it. The visit itself was okay..AmyphanVersion: 1.8.151

✓ IPhone Mini Formatting IssuesCertain controls are not formatted properly for the iPhone Mini. Prime example in the “back” chevron in the upper left: it’s not formatted for the Mini screen size so that control collides with iOS’s “back to previous app” (for lack of a better term) control. Which means I’m just as likely to tap that area and accidentally end up back at a previous app, instead of the previous page in the Carbon app I was intending.DanapaloozaVersion: 1.8.111

✓ Nice ui, some functionality issuesThe design of the back buttons are too high up, please make sure to it’s applicable with the iPhones design of the curvature at the top. There is also no copy/paste feature. When I was transferring documents I really needed to use a copy, paste feature which the app should have. Another issue was uploading an image that requires cropping to a square is also not that user friendly when I’m sending over documents, there will be missing info and I have to send an extra photo to include that missing info. That takes more time and effort when the system could just accept larger images. Please fix these issues..JkjkkkmVersion: 1.8.139

✓ Horrible site/appI’ll preface this by saying the experience once you’re in the office is pretty great! The providers are pleasant and relatively fast, the check in process is mostly smooth, and I feel like my concerns are well attended to. But getting in to see someone through the website or app is impossible. You’ll see “next available appointment tomorrow at 7:30” and click through to book an appointment, only to be greeted with “no appointments available in this state”. I tried to select a primary care physician to see if that lets me book something. Nope, next available appointment is “tomorrow” but there’s nothing available at any time. Either they’ve just given up on scheduling through the app/website (in which case they should remove that functionality) or it’s consistently broken. I had the exact same experience a month ago when I tried, and again today. I’d overlook this if the app or site worked well otherwise. But it’s terrible. Screens are glitchy and pop up over one another, sometimes opening two or three of the same screen at once. Hitting a simple back button forces you to confirm twice that you want to just go back to the previous page. It takes 10+ seconds to load some of the very simple pages. It feels like no one’s ever tested the app or website despite them being “tech first”. Overall this is truthfully more of a 3 star review of service + app, but I felt compelled to rate them strongly negative given the other glowing reviews that make no sense..DgatteyVersion: 1.8.194

✓ Horrible user experience on AppI was three days in during my Covid battle and thought this would be a great idea to speak to live person. I went through all the steps to sign up. Then made the appointment meant. All great until I received a message that said hadn’t received my medical history and they were cancelling my appointment. I checked on website and app to try and understand what they were asking for. Could find NOTHING on the app or website to fill out and submit/upload medical history. So frustrating. After texting for help finally heard back 12 hours later. With extensive instructions. So frustrating. Deleted app. Wish I hadn’t given them all my personal information..Jacquie B L.Version: 1.8.111

✓ Great service but very bad appThis is not a review for Carbon Health services. Those are great. This is a review of the app. The app is really bad to use, especially on large Max iPhones where navigation gets out of safe area. This makes app unusable. You cannot go back either by tapping on back chevron or by swiping from left edge. Any screen you go into, you cannot come back because the back chevron is under system status bar and untappable. I assume because the app is not developed with either UIKit or SwiftUI but a mere wrapper to a web app. Although it’s not ideal to not use those frameworks, it’s acceptable if app is still usable. This app is not. Every time I go into any detail screen, I’ve to kill and reopen the app cause back navigation or tapping X close button doesn’t work as those elements are under system status bar. Tab bar also sometimes goes behind the home bar and under the bottom edge of the screen making tabs untappable. If I’ve always use the website, why even bother installing an app? I’d recommend in testing app on all relevant devices. Also please integrate into Apple Health with HealthKit..HvkaleVersion: 1.36.0

✓ Terrible service & bad app structureMy appointment was cancelled 15 minutes before I was supposed to get there. The reason given was that I needed a primary care visit first, before getting a booster vaccine. Two things about that: 1. If they told me that a week ago, when I booked the appointment, I would happily have done both. That’s the job of a good healthcare app - to route me through the policies and procedures of a practice before I get there to make the experience more seamless. Instead they just cancelled same day. 2. You don’t need a primary care visits to get a TDAP vaccine. Truly. It’s a very common booster shot that adults get so they can be around babies and unvaccinated people. Carbon health wants me to get an appointment purely for revenue purposes. They’re paid more when I see a doctor than when an NP gives me a shot. I had hoped Carbon health might provide a new way of thinking about healthcare. But it’s clear that the health and safety of their patients and community are way less important than revenue..NondjsjsnsmsmVersion: 1.8.92

✓ Dont trust themI placed an order for a travel covid test with guaranteed results by 2 pm next day that were supposed to be emailed to me. 2 pm comes around and theres no email. I call them twice, nobody answers. At this point, my flight leaves soon and I need to go to another testing center for a rapid travel test. Finally I get through to somebody on the phone who says it is available in the app, and that they never promised to email it. Even though they emailed my receipt. This is nonsense, now I’m stuck with 2 tests because they gave incorrect information and don’t answer their phones.Ex-Grubhub UserVersion: 1.8.156

✓ Help my account is disabled how can i fix itPlease help me fix my account i have bee trying to login to my account but it keeps telling me my account is disable I try resetting the password but every time i click on the link that i got on the email it tells me that i need to use a non expired link to reset my password and it said to contact central support but there is no phone number or an email to contact them. Please HELP me fix this problem.Lilocat01Version: 1.8.107

✓ What a wasteI found this place because they said they have an at home coronavirus test and overnight shipping. That sounded great because I didn’t want to have to wait a week for results. So I decided to pay the nearly $200 for the convenience. First, it took them three days to approve my case and send the test, when they told me after taking the survey and buying the test that I already was approved. Then I finally got the test kit and sent it back and it’s been three days now with no updates, I don’t even know if they’ve received it. Also, they prompted me to set up an appointment with a doctor via zoom so I did, and the doctor told me he suggested I wait another day before taking a test...and this appointment was the day after I had already sent it back..Cheltsea87Version: 1.8.75

✓ HorribleYou will get much better service calling your local office. I went on the app at 8:45M and made an appointment for 10am and I’m still waiting to see a doctor at 11:15am. All of the walk ins who arrived befor me got preference so there is ZERO point is the app. If I had just headed straight to the clinic I would have been seen faster. Also last time I used the app to message them no one replied and when I finally called they said since the doctor who has seen me was not in she could not reply via the app. WTH is the point of this app? It only causes delays..YanksNYCVersion: 1.36.2

✓ Inconsistent serviceFacilities look good and people nice but very poorly run. I’ve tried multiple locations and both have had sudden office closures with no notice due to staffing problems, after check surprised me with 1.5 hour wait time before my scheduled appt, and now for COVID test disregarded what my plan, BlueCross Blue Shield, told me that COVId test for medical reasons covered and tried to make me pay out of pocket. Management must be really poor. The app often also isn’t synced to office operations and app itself makes you repeat same questions every time you make an appointment. Took short cuts in developing it. Overall really poor experience..FreddieInazVersion: 1.8.137

✓ Charged $69 and Unable to AssistI used their service to have labs ordered, I expressed when scheduling the appointment as well as speaking to the virtual representative the reason for why I wanted to be seen. They advised me they are not accepting insurance and it was a mandatory charge of $69, just to join the call and have the provider tell me she cannot place the order for this and that I need to go to find another clinic. The provider was kind, however was late to the virtual appointment. When I expressed how this was a complete waste of my money and did not help at all, there was nothing they could do about the charge..AMAnonymous111Version: 1.8.96

✓ App needs more workAs a new customer to potentially use Carbon Health, I downloaded the app on iPhone and entered myself as a new patient. I went to schedule an appointment and scanned my insurance card - it recognized the data but there was no “continue” button and I was stuck. I tried it 3 more times until I had to go back and enter it all in manually in order to move forward. By that time the appointment was gone. I then went back to schedule the appointment from the start but I could not enter myself as the patient because it was forcing me to use my wife’s name as it was under her insurance. I gave up and deleted the app..BioGuy77Version: 1.8.160

✓ DisappointedUsually Carbon health is great but this time- not so. My partner tested at home for COVID, came back positive - I took him to carbon health and he was happy with them. Prescribed meds. Two days later I had symptoms and went to same facility. I told them I tested positive at home. Everyone was nice - but no one gave me a COVID test to verify if I had it or not, nor did they take my temperature. They asked if I was on any meds (no) and how much I weighed then handed me the COVID meds. I don’t think they really took any time to ask about symptoms, explain isolation practices, masking or how long I needed to quarantine or when I could go get the next booster. It was like they really didn’t care. The office wasn’t busy. Am disappointed in their care..ShershooVersion: 1.9.1

✓ Weird Messages FunctionalityThe app works well, there just seems to be a rather big hole in the messages function. It appears that you can’t start a new message to ask for help or assistance. You can only reply to messages you’ve received. Since Carbon Health either doesn’t have a customer service phone #, or it’s incredibly hard to find, being able to message someone at Carbon Health with questions seems like it would be a priority. No complaints otherwise..Owl<3cityVersion: 1.8.82

Carbon Health - Medical Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carbon Health - Medical Care.