Honeydue: Couples Finance Negative Reviews

Honeydue: Couples Finance App Complaints & User Negative Comments 2024

Honeydue: Couples Finance app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Honeydue: Couples Finance? Can you share your negative thoughts about honeydue: couples finance?

Honeydue: Couples Finance for Negative User Reviews

✓ Auto sorts?Would be great if it would leave the transactions in the order that I enter them. We use it manually like a check book, and enter in upcoming auto payments etc... so we know what we have for spending after that weeks bills are covered. But when we enter a transaction, it just kinda randomly sticks it somewhere?! Sometimes I have to scroll down through to find it. I like to sit down each week and balance it out to make sure it matches our online balance - and it’s hard to find the transactions. They should be in the order I enter them, and have the option to manually sort them to keep uncleared items at the top till they clear the account? Also a reconciliation mark would be awesome. To show that it’s shown up on your account and cleared. Right now we use the thumbs up lol.I.LarnVersion: 2.11

✓ Account balances not updatingI love the concept but have had a difficult time with balances and transactions being updated on a consistent basis. Back and forth with support department but still not consistent. Hoping it gets resolved soon as I do love the idea behind the app if it works properly..SstiebelVersion: 2.19

✓ Unable to connect to my Bank! Caisse Desjardins, CanadaUnable to connect to my Canadian bank Desjardins even though it is listed in the app... Seems like a great app and it advertises « works in the US and Canada! », but not for my bank apparently... Until a can connect my bank account it becomes a bit useless.. With which bank is it supposed to work in Canada!? I live in Montreal and Desjardins is listed as one of the available Bank in the app, but everytime I try to connect, I receive an « Authentification Failed » message although I am 100% certain I entered the correct login information. This Needs to be fixed! Cannot give it more than 2 stars until then....KMTE0777Version: 2.15.548

✓ TerribleI liked this app at first. I received my first two paychecks one day early at midnight, but now my Paycheck still says pending, and my boyfriend and I are stranded without gas in the cities. I contacted customer support, and they said it must be on my employer's end...that's interesting; why did I get my last checks early, if that's the case? The woman kept saying 2-3 days to post....oh really, why is that? It was posted the last two times immediately. Don't try to message customer support because you will get zero response. I've already been waiting over two weeks. PayPal worked last week, and now this week, it's not supporting my honeydue card. I don't know who's end it's on exactly, but be prepared if you use Paypal, not to use it anymore! Of course, I inquired days ago, and someone was going to look into it further, and I've heard nothing. As soon as my check clears, I will be pulling my money out and putting it somewhere else. So thanks, honeydue, for leaving us stranded without gas 😡.Wild_Flower84Version: 2.54.1120

✓ Great app, terrible supportI’ll start with the good - this app does what it says. Link accounts, get a holistic view of your transactions, budgets, and net worth, and share those details with a partner. Great! The bad - support seems to be nonexistent. I have had issues connecting one of my banks. The first two times I reached out for support through the app, I received a canned response promising a fix (which didn’t work). I have since emailed their support directly as well as submitting additional requests through the app, with zero responses whatsoever. If you have any issues using the app, don’t count on getting any help from them. On balance I’ll still use it (and contribute a monthly tip) but I am quite frustrated with the lack of support..JaylohVersion: 2.54.1120

✓ Not user friendlyJust downloaded app. Tried to re organize my tabs and the all changed to the “chat” tab can not access any other tabs now. Waste of time.DisipioVersion: 2.18.605

✓ Seems okay with caveatThis triggered fraud on my bank account so we thought the company was taking our money. But maybe not?.RomeomVersion: 2.43

✓ This App LacksI really want to like this app because it allows my partner and I to sync spending. It has really helped us to physically see where our money is going and how to better manage it. That being said, I have several gripes about this app: 1. I have been trying to add two separate credit accounts to the app (Target and Nordstrom) daily for the past two weeks, and the app crashes at login. I’ve contacted customer service twice (Dec 2, Dec 15) and have yet to be responded to. This creates a problem because not all of our accounts are accounted for. 2. Balances and transactions are not up-to-date. This also problematic when charting out your budget for the month. I have to keep a “notes” tab on my phone for all my spending which is tedious, and often times forgotten. Please fix this to be real-time so that budgets are able to be managed real-time. 3. Categorization is kind of a joke. I check this app several times a week and have to recategorize almost every transaction. It’s kind of fun, but mostly annoying and time consuming. Please fix. Overall, I know this is a newly developed app, and I hope that as time goes on and they acquire more users their technology will advance..AshShuVersion: 2.52.1107

✓ Disappointing ExperienceThe good overall ratings led us to Honeydue when Mint notified us that they were ending their platform. So far though this is not meeting our needs. Honeydue does not partner with a wide range of banks. I was able to connect our credit cards, but not our savings, checking, retirement, or investment accounts. It is helpful at least to see the bulk of our everyday spending in one place, but even then the app does not update balances frequently. For several days I’ve found myself having to manually refresh each account individually. Which, to be honest, I can do just as efficiently with our card account’s apps and a pen and paper. The pen and paper method is starting to look more appealing, as at least then we would not be sharing our financial date with two separate companies - Honeydue retrieves our financial data by acting through its intermediary, Plaid. We’re going to give it another week to see if things improve..SmirkaVersion: 2.63

✓ Good in theory, but...A few issues. I frequently see it counting a pending transaction as well as when the transaction goes through. So essentially, it looks like we’re spending twice as much sometimes which is really misleading at a glance. Also, it’s really horrible at auto-categorizing. Ideally I would like to categorize transactions by myself so I can 1) notice what I’m spending and 2) make sure things are correctly categorized. I also really hate how you can’t delete the default categories. Not all are relevant/broken up the way I prefer, and it’s more junk to go through and re-categorize. I do, however, really appreciate how easy it is to sync accounts with your partner. If things worked right and they made it a little more thoughtful of the user. it would be perfect..Rosie SchragVersion: 2.9

✓ Seemed amazing .... customer service lacking :(This app seemed like everything I’ve been wanting and more for financial tracking! What a great concept! Unfortunately I needed my main bank account to be connected and it wasn’t working. Tried multiple times with it saying contact support, which I did. I got one response back after waiting a few days, no biggie. Said I put my credentials in wrong, which I didn’t. I tried again anyways, still same error message , contact support. I informed support a week ago that credentials were correct.... still have yet to hear anything back and still can’t link my bank account :( really wish I could’ve kept this app. Seems great, wish there was better customer support to help get me linked up..Gina_RVersion: 2.9

✓ Doesn’t.... do anythingI was excited to use this app and connected all the accounts, but there were immediately weird issues. One of my bank accounts just shows that I have like 25% more in it than I actually do. It’s listing transactions from the 18th, but my balance was never even close to what it showed on that day, and the balance has never updated since. I was thinking I was going to be happy with this app on day one, but after having it a few days, it doesn’t seem to have loaded a single transaction from either my or my girlfriend’s accounts. Literally the only thing it has done since I checked it last night is unassign a few items I had assigned on the 18th. It was a nice way to categorize purchases I had made this month up till the 18th, but I suppose it will now be frozen in time, forever commemorating my finances up until - and no further than - June 2018. (This problem is across all accounts and my girlfriend’s is the same.).LetDownGuy921Version: 2.9

✓ Transactions don’t show upBeen waiting for a month for my transactions to show up.CamilleacmVersion: 2.45.1048

✓ *WASTE OF TIME & EFFORTThis couples budgeting app was the first app I’ve downloaded to try and keep track of our finances together. I decided on this app because I read good things about it online. But after the whole ordeal of setting up the app and trying to use it, I can honestly say, “DO *NOT* DOWNLOAD THIS APP!” The daily balances are *NEVER* up-to-date, so it makes it difficult to Really know what’s going on with your money as well as your partner’s. And if you want to transfer money from your bank into your joint account the processing time takes FOREVER. The *WORST* part of using the app was the **POOR** customer service you receive. It’s always the same person with the same response. They say they’ll have someone from their support team get back to you, but they Hardly ever do. Honestly, *DON’T WASTE YOUR TIME AND EFFORT* into trying to use this app..SyegcoVersion: 2.45.1048

✓ Great concept; annoying bugsMy fiancé and I started using Honeydue to track our spending and stay on budget. The app’s functions are great - really helpful to see all the accounts laid out, all transactions, and track our spending by category. However, this app can be incredibly buggy, which makes it very annoying to work with. A great feature of the app is being able to create new budget categories (for example, Wedding or Pets) and move items into this categories to track spending. So, it’s incredibly frustrating that the app can never seem to figure out recategorizing items! I had to recategorize a Whole Foods charge three separate times - I’d make the change, see that it was moved to the correct category, and then log in later and see that it had reverted to the original (wrong) categorization. Other problems - sometimes the Transactions tab won’t load at all and changes you make do not show up automatically (you have the force quit the app and reopen). So much potential here if they just fix all the glitches!.WokeeMiVersion: 2.12.466

✓ Great but shortsightedThis would be our preferred budget app if it kept more than 6 months of data. I keep checking in hoping it will allow us to see a medium or long term view of our budget, but so far that isn’t an option. I would gladly buy a one time addition to the app that allowed for a longer duration of transactions to be kept (I don’t do subscriptions). For now I’m still using that app occasionally, but we had to move our primary focus for budgeting somewhere else. I just lost all of the data from January because I didn’t screenshot it in time (it was gone July 1st). No one should be keeping such a limited view of their budget. Moving the data to being stored on devices or allowing people to choose where their data is kept would also be nice. I’m a little uncomfortable with our data being stored on remote servers when I can very easily store it on my phone and back it up from there..Michael094Version: 2.39

✓ Great App, Budget-Breaking Bug, and No SupportMy wife and I love the budget management capabilities Honeydue offers. The app is clean, organized, and makes connecting bank accounts simple. After we connected our accounts, we noticed some spending buckets were double what they should be. Refund transactions were counted as expense transactions even though they showed as positives in our accounts. For example, a purchase for $20 shows up correctly as -$20 in Honeydue and in our bank account. The refund for this amount shows up as -$20 in Honeydue but +$20 in our bank account. In total, Honeydue's transactions for these purchases are added up as $-40 but it should be zeroed out. This issue wasn't tied to a single account; it was on credit cards and bank accounts. I've emailed support multiple times, submitted my queries to their chatbot, and listed my email for a response. I've received anything back from them. I thought about reaching out on their socials but they haven't been active on Twitter or LinkedIn in years. If this one issue was fixed and support was actually a thing, I'd change this to 5 stars. Other than that, the app is great..G00zyVersion: 2.57.1135

✓ Canadian western bankHey this works for my partners BMO account but not for my Canadian western bank account. Is this a bank that doesn’t work? It is listed.HalenjdnaVersion: 2.19

✓ Great if you don’t look for budget trendsThis app is great to have an overview of both personal and couple finances. The split expenses option is great for following up with how much is due to whom. It is also easy to create new categories and assign them to the transactions. But recently, the app erased all transactions older than two months. Then the app became useless to find a budget trend over multiple months. This is also frustrating when you had to change the category for many transactions, which were finally erased by the app..M@xSimVersion: 2.22.711

✓ All Hype - Glitchy w/ No Tech SupportI was so excited for my husband and I to get all our accounts in one place so we could keep better track of spending by category. We just got married, we have some rental property, and he’s self-employed, so we have several different accounts at different institutions that serve different purposes. Seemed great for the first two days, and I was having a great time sorting historical expenses and customizing categories. Then it lost touch with our primary bank. I emailed support multiple times, got ambiguous answers, with the final one being, “This is impacting a lot of other users … Want me to contact you again when/if we get an update?” What?! Your app has access to all of our personal financial information, it’s had some sort of connectivity glitch for almost two full weeks, and you’ll “keep checking” to see if there’s ever a solution?? We also hadn’t been able to sync my husband’s auto loan account from the beginning, which is with a major financial institution that should’ve been available but was “currently unable to connect.” Maybe those are little bugs that can be worked out quickly, but it’s hard for me to trust a FinTech company that can’t figure out basic app functionality over the course of 10 full business days..DdsylerVersion: 2.54.1120

✓ Read before downloadingThis app does not seem to be maintained anymore. The articles on the app are out of date and customer service has not replied to a question that I asked a month ago. Additionally, it takes forever for funds to clear. I made a other deposit and the money he basically been in a digital black hole for at least five days. The first time, the app got disconnected from my bank somehow and the transfer never went through. It constantly loses connection to my account which is interesting given that it’s using Plaid. Finally, the account is limited to only 10,000 dollars for some reason. So after saving, you have to move funds elsewhere. I have the Visa card but haven’t yet used it. I’ll likely cancel this account and go with something like Ally instead..WgzlkVersion: 2.52.1107

✓ Great idea....butI was going to set everything up and then roll it out to my partner and she what she thought. I linked the first two accounts just fine. But then when I got to accounts that have two factor authentication (2FA) on, it won’t link. 2FA is doing what it is designed to do, but there has to be a way link our accounts without lowering our security standards. Until we can link ALL accounts this does us no good to add another bill tracker to monitor. This needs to replace those not add to the number we are using. For people getting locked out of your accounts....this is probably due to too many failed attempts or an unrecognized IP address. The account providers are protecting your information correctly by doing this..SontrekkerVersion: 1.37

✓ Free but...I keep my bank info to me!!Cool it's free but no way I want to enter my bank and credit card info. I don't care what is my bank balance, I have enough money, I don't have to worry about that!! All I want is a place to enter our expenses and track/split them... no need to match this up with our bank and credit card..The_JFFVersion: 2.18.598

✓ Support NOT RESPONDING on how to track balance in VenmoSo I have contacted them a long while ago because I desperately wanted to try their app but my main focus is going to be my balance in my Venmo account (& Venmo card) and cash app and tracking that spending and what it goes for etc. I contacted them and heard back that I could add an account and keep track of it manually but that they were working on an actual solution and one that doesn’t actually cost me more time. TheyThey responded to that email caramel although the three suggestions they made about tracking besides adding every transaction manually didn't work. So fast forward to a month ago, I emailed them again just to see about an update because I wanted (& still do) to be able to use their app or abandon ship. I’m tired of getting my hopes up or wasting my time up if it’s not gonna happen. I have emailed them two more times to get an update and not a single response about this...if it’s not going to happen then just say as such so I can start hunting again for the right app and not count on your finding a solution..ChicaChelsVersion: 2.52.1107

✓ Slow to updateThe app is slow to update. My husband and I think it’s a great concept, but it causes distress in both of us. Just today my husband got a notification that I “spent $600” at a club downtown this weekend. In fact I spent $17 at the club, and the app grouped together my purchases from the last week and a half to let him know I spent $600. Of course he called me furious, and then once I told him to look into the transactions, everything was fine. The app starts fights because of miscommunicated information. Luckily my husband and I are “great at fighting” so it’s not like the app will break us up, it’s just that the timing of how it updates and sends notifications is very poor. It also doesn’t update for days. When I go to my bank account it may list 4 transactions from this last weekend. On honeydue, all of the transactions and balances won’t show up until they are processed. It’s misleading and slow..TeamnointernetVersion: 2.14.525

✓ Getting Better!Been using this app for about a year now, and it used to be pretty clunky, but it’s getting better! I LOVE the Pull Down to Refresh option now, vs having to go into the Bank Tab, into the Account, Options, then Refresh. I only really use it for a basic overview of my husband and my finances, and it gets the job done! The only other thing I wish they would improve on is if the app could better “remember” categories. Like I get my paycheck every 2 weeks, and change it to Salary every time, but it still autos to Miscellaneous Earnings the next time it comes in. I also love the little logos they do now for the bigger companies like McDonalds and Netflix, so cute! Edit: Everything I said still stands, but this app hasn’t updated bank balances in almost 2 weeks now, so I have no idea what our total balance is. Not good. Also I wish there was an option to Pull Down to refresh from the Balances overview page, so all your accounts will update at once..ShingofanVersion: 2.52.1107

✓ Just started using the appI feel like this is going to be great for my fiancé and I to use. Especially with the due dates feature so i don’t have to keep asking him when things are due for his bills. I’m not good with writing our budgets, but this will definitely help both of us see where the other one stands. A couple fixes, - for some reason the system keeps telling me that there is an error with adding my RED card. Something with the institution? But not really a decent explanation or seeming to get fixed at all. I don’t know if that’s a common issue or not. - when moving transactions between categories it does not update the amounts automatically. Which seems a bit silly bug to have. It also doesn’t move between months in any seemless manner..MclaireschmidtVersion: 2.12.463

✓ Okay but could be much betterI’ve been using Honeydue for over a year now. The concept is great....the execution is okay. One of the major pain points is that your bank accounts don’t update in real time, so you don’t really have an accurate view of your finances at any given point. The other is that your banks often disconnect. When this happens, support will always tell you they’ll switch you to a more stable data aggregator, but it doesn’t always work and some of these integrations seem unstable. Lastly, the user experience could greatly be improved. I’ve gotten use to navigating around all the noise, but it seems like more efforts and resources should be dedicated to make sure the core product works correctly, rather than push out half baked ideas like the activity feed, bill splitter, or Visa card. I would happily pay for the app if it was more reliable..LanalemonVersion: 2.39

✓ Good foundation, lacking upkeep, troubling signsStarted using in June 2022. UX and most features are well designed and easy to use. Able to add most major accounts via integration with Finicity, Plaid, etc. Default categories are a nice balance of comprehensive and simple. However, this app seems to be suffering from some back-end issues and a curious lack of user support that seems to be degrading over time. Even back when I first joined there were some outdated and stale websites for major banks and financial institutions that caused some account adding/syncing challenges. At first the support team was great about responding to issues and trying to resolve sync errors. But recent “updates” have removed features that would seem to be relatively critical (RIP Tip Jar and Support Chat). Even more worrying, in the last couple months the support team seems to have gone completely dark. Haven’t received any response to multiple messages to their support email, not even an auto-acknowledgement. As a former Honeyfi/Firstly user before they shut down their consumer app, Honeydue seems to be showing similar pre-shutdown signals. Hope I’m wrong, but won’t be surprised if this app goes away within the year. Sad and frustrating given the lack of communication or explanation for these ominous changes..ScamBossVersion: 2.57.1135

✓ Really like this appBeen using this app for maybe 3 months now. I really enjoy this app, much better than I did Mint though there were things I liked better in Mint. Those things are now included in the most recent update. I had problems with the reminder dates for bills here and there. Noticed that if you were to go in and modify a date, the date picker automatically went a year ahead of the date you are actually trying to change. No biggie. But now after the new update and the features I enjoyed about Mint came about, all of my due dates are messed up. Everything marked as paid for the last month are now showing as past due and they are also showing due on incorrect days. Things that are due today are showing due three days later. No clue what happened but now I have to go through all my accounts to figure out correct due dates again and reset the due dates for each one over again..IBanksVersion: 2.12

✓ Was an amazing app, not so much anymoreThis is (rather, was) the best couples finance app available. It used to work great and it had simple features to track bank accounts together and even bills. I don’t think the budgeting system on any app works, best to do it yourself. But at any rate, I can no longer connect bank accounts. So the app is kind of pointless. The only other app that worked well for my wife and I was Monarch, but even tho that has a relatively expensive subscription fee, Honeydue did it better. But now I try and contact customer support via email and chat on their website, and it’s like no one is there. For awhile they didn’t update the app at all and I had given up on it. But it seems they are updating it again, however there really isn’t much getting fixed. I would love if they would fix the app and even if they charged just a little bit a month to keep it running that would be worth it to me..Penguins_fan24Version: 2.61

✓ Good App, bugs appeared and not fixedI am using Honeydue as my split expense app with my wife for some time now, and we're using it on our iPhone X. Recently, the app is so bugy and some main features are not working or not properly functioning. These are the issues we face currently: 1- The "Settle Up Balance" feature is not working AT ALL. Whenever we try to settle up the balance as paid, it just add it to the log but the balance stays the same without being zeroed down. I tried even to edit it after that to add the settlement expense manually but it doesn't allowing me to edit. 2- The dates of transactions in "Transaction" tab is not visible anymore, so it became a bit hard to track from the "Split Expenses" tab the dates of the transactions or splits done in the past. 3- Not able to add new categories for my transactions which I could do seamlessly at the beginning The app is updating automatically so I don't think it's update problem. We are currently searching for other apps to replace Honeydue since it became so frustrating to use it anymore. But since we're using it for some time, we don't want to change. So, this is our last chance with the app. If you couldn't provide us with solutions, we will change the app..HosSamy89Version: 2.18

✓ Can’t get past the get started screenI added my profile image and invited my partner, and then added my banking info, and now I can only see the welcome screen. It won’t allow me to skip or even go through the process again, it just stays on the screen even after closing and reopening... making the app useless.BexlbeVersion: 2.17

✓ Meh at bestThe idea of this app was intriguing. My spouse and I have our own bank accounts, but we always openly share how much money we have, what bills to pay, etc. this simplified it a little bit. It doesn’t seem to update balances very often so usually I would be seeing a balance that was from the day before. We decided to give that Honeydue Visa card a try. The cards came in the mail. I decided to deposit a small amount of money into the joint account just to see the time it took. We are almost to day 6 and the money still hasn’t cleared. It cleared the funding account quickly of course. They blamed it on the holiday...which was day 4. My bank clears money the next day, weekday or weekend. My paycheck clears almost as soon as HR posts them. The time it’s taking Honeydue to clear money that they’ve had for days is a huge turn off and I don’t foresee using this joint account anymore. I can’t imagine how long it would take if I moved my direct deposit to this account. I would be waiting a week for my paycheck. If the bank transfer is going to take this long then there should at least be an option to use a debit card to fund the account without the huge wait..DfahzVersion: 2.31

✓ Lost transactionsUsed the app for 3 months and started noticing that random transactions were not being captured. Then I look back to prior months and massive amounts of transactions that had been recorded were now gone. Very frustrating..Ns7684Version: 2.21.688

Honeydue: Couples Finance works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Honeydue: Couples Finance.