Fuzzy: Online Vet Care & Rx Negative Reviews

Fuzzy: Online Vet Care & Rx App Complaints & User Negative Comments 2024

Fuzzy: Online Vet Care & Rx app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fuzzy: Online Vet Care & Rx? Can you share your negative thoughts about fuzzy: online vet care & rx?

Fuzzy: Online Vet Care & Rx for Negative User Reviews

✓ No way to manage or cancel!Beware! I am currently having problems with this service. I signed up two of my pets for flea treatments. I received seven duplicate emails with two orders of flea med @$9.95 a piece. I was very alarmed and had to open the chat to alert them. The rep said they were having issues and to disregard. It was the free introductory and I planned to add my other animals after trying this new flea spot treatment. The meds arrived but I have no way to view or manage their subscriptions. I cant even cancel if I wanted to. It doesn't have a way to see your payment method to change or remove it. My credit card is held hostage and so are my ties to the subscription. Needless to say I wont be adding my other pets. I left a message in the chat window via the app but have to wait until they are “open” to get their response. AVOID!.Zephyr823Version: 9.0

✓ Decent service, but lots of errorsI used this service to have flea prevention medication delivered to my home each month. Everything was great at first, but I started running into problems when my puppy grew past 45 lbs and I needed a higher dosage for him. Even when they assured me that the next treatment would be the correct dosage, they still sent me the wrong one, and they still didn’t change his weight in the app. They also kept sending me random medications that I didn’t order or pay for, which was kind of confusing. In theory this could be a great service, but I think they have some logistics issues to work through..JaclynherrVersion: 8.0.1

✓ It could be betterAt first I was stoked and a hundred percent willing to pay for the app. The concept is a lovely idea. However, the few vets that I did talk to, it felt like they were reading off a script and my concerns did not seem to be heard or they just kept repeating the same things. And it felt like all they cared about was pushing the products on the website and did not offer any alternatives or solutions. It’s frustrating and I won’t be purchasing the app. Hopefully one day there will be a Canadian friendly app with vets that people can access for things instead of having to constantly go to the ER or clinic for simple things that could have solutions. I would pay for the app if it was more personal and if the vets offered better solutions for people who are at a limited price bracket for pet care. Natural medicine has be instrumental through history in helping with ailments and yet, modern vets don’t seem to know anything about natural solutions or nor do they support them when there’s peered reviewed articles and documented proof that there are not only feasible solutions but also easily accessible and most of it works. 🤷..HoneybeeenbeeVersion: 15.2

✓ Quick warningDownloaded this app because I have a dog and my father refuses to take her to the vet even though numerous problems have arisen with the dog. Thought I could ask an online vet what I could do and some further question when I have an issue in finances and stuff for the vet care and if the issues in my dog are serious. The app isn’t free. You make an account and it asks what type of plan you would like to have to pay for the service. While I’m fine with that, it was not free so I had to turn this app down and I still don’t know what’s up with my dog sadly..Awsomegrl101Version: 11.6.2

✓ Waste of timeMy cat has a UTI, which happens frequently. I really didn’t have time to drop everything to take him to our usual vet right now so I thought this would be a good solution. I did the chat with a vet tech and was told I would need to have a video consult with a vet. Ok fine. Then I was told the wait time was 6-8 hours! It was 7pm my local time so I asked if I could schedule an appointment for the morning. Nope, they don’t do appointments, you just have to sit around for hours with your cat and wait for them to connect with you. I was told the wait might be shorter in the morning and to try then. This morning I had to go to work but with no way to know how long the wait is, I got onto the chat and made sure I was in line. I figured by the time the wait was over I would be home. I asked how long the wait was. It was only then that I was told I needed to make sure I had my cat with me and that the vet would connect when possible. I asked again how long the wait was and was then told I was next in line. I said I didn’t have my cat with me because I had to go work and I was under the impression that the wait time was really long. Well I can’t leave work to go get my cat when you can’t give me any consistent idea of how long the wait is and you don’t schedule any appointments! I just got a refund and called my regular vet. Totally a waste of time. Just schedule appointments for people!!.MClaire89Version: 18.7.2

✓ DONT WASTE YOUR MONEY.Customer service, asks a lot of misleading questions. If I wasn’t as knowledgeable about the breed of cat I have, I would be talking to this person for hours maybe. All they do is ask questions, and do nothing when you give them all the answers. They just ask more questions. I’m truly mad that I’m paying about $20 + a month for this garbage. Fuzzy is a waste of time, it is a PURE SCAM. I had a lady name Erin, she made it very difficult, to the point where I just ended the conversation. This will be the last time I pay for a subscription to this app. I would rather just go to the Vet and save the headache. Around “TRUSTED “”PROFESSIONALS””.Scar's DADVersion: 13.2.1

✓ Horrible service - $$ before pet healthLittle to no notice before cancelled appointments, appointments made at random times without any input from members, poor to zero response on chat in the app and no response to their phone line. Regardless of how good their vets may be, this has to be the single worst app and scheduling and customer service experience I have ever seen. Honestly these founders should be ashamed of themselves to be setting false expectations for let owners of getting care and delaying care when owners could be going to dependable services. They seem to be putting dollars ahead of pet health. Suggest you do a real QA of your experience and assess the risk you put pet owners at with your delayed and very very poor experience..Sanfranciscouser99Version: 6.1.1

✓ Used to be goodUsed to be good now you have to go through one customer support person before getting to a vet. The customer “support” person gives misleading info to get your hopes up then won’t connect you then makes personal accusations and lets you know that they have all your personal info (vaguely threatening). Won’t transfer you to another associate or a manager. When you ask for help they fixate on personal grudges . I was mad they tried to upsell me with lies and falsely giving me hope I could connect with a vet like normal all when I was worried about my pet so Yes I used a rude (not profane) phrase and they continued to focus on that rather than moving on and helping with my issue and accused me of using profanities when I did not. Yes I was rude but I was very annoyed and I don’t know what to say..: I would be more apologetic if the customer support person was more professional and helpful rather than trying to fixate on personal arguments and prolong them..: Yikes!!!.SnenVersion: 12.0.3

✓ If you are looking for a second opinion, this is not itFirst session I had was great! In fact I was all prepared to subscribe for the year until the second session when they informed me they will no longer be discussing my pets treatment because she IS ALREADY IN THE CARE OF A VET and therefore, they won’t be discussing anything regarding treatment. I was looking for another brain to pick so I could better advocate for my pet’s care. I asked them what we could discuss if not regarding the care of a pet, they said only general advice. Save your money because researching on the internet and reaching out to support groups such as “canine kidney disease”, you could easily find better informed experts who could guide you better. These support groups also have experienced pet parents who have a wealth of information to share!.Amarie105Version: 13.5

✓ Didn’t help me at allWhat’s the point of the app if the professional is going to tell you to take the pet to the vet, mind you they asked for pictures, I sent them. I was as detailed as I could be just so that the end result was “ you should take your pet to the vet “ what the heck was the point of all the pictures you asked and all the details. Literally waisted my time this app is useless I should have just took my pet to the vet. It’s 12:00 A.M where I’m at right now so I was trying to get fast results and still take him the next day but I was told something I already knew… thanks allot… whoever came up with this bright idea remove it from the App Store it’s completely useless..Nick.R$Version: 13.6

✓ You do NOT get vet care in minutes - it’s hours5am needed vet care in minutes. Paid, was given a 5 minute estimate. 1 hour of waiting later, got a message it would be 10 more minutes. Another hour later a vet tech gets on the chair finally and says it will be a further 1-2 hours to speak with the vet and do I want to get in the queue. How had I not been in the queue if I was already waiting 2 hours, was my first question. Overall, feels like a scam. They promise vet care in minutes but lied about wait time and I ended up being pushed back to see a vet until regular business hours. I lost hours of sleep staring at my phone waiting for them to chat me because of the awful chat system, it does not alert with sound or vibration when you get communication from them. If you need quick attention or attention in the middle of the night look elsewhere..SpaceykatieVersion: 18.6

✓ Absolutely not worth the 99$I got my answers that I needed which is a good thing but you wait for a few minutes or even hours before getting help and WHEN someone finally answers, they ask questions you already answered. I didn’t get terrible service actually. The wait was a bit irritating, but do you expect out of an app? As for the 99$ that keeps trying to be pulled from my account every other day?! That’s RIDICULOUS! I never consented to that. May I misread it and didn’t see it in the fine print, but now I can’t even unsubscribe. It just says “active subscription” and “inactive subscription” and above it says something like “we’re sorry, but your payment method could go through. Try and contact the fuzzy team or update your payment method.” I’m gonna have to email them now because this is just crazy. It’s not too bad, 99$ for a years worth of chatting to who knows who?! I can’t complain though, they did literally help save my dog. It’s not so bad, just that fee that you can’t unsubscribe from is just crazy and annoying!.372736272839Version: 16.7

✓ Automated Copy and Pasted ResponsesI downloaded this app initially because it popped up in google when I searched for a vet that was open to help me in the early hours of the morning. I have a brand new puppy and I was concerned with his health with something he ingested/had in his mouth. I received what felt like automated responses from essentially outsourced customer service reps in another country. While not actually helping me with my initial concern, it felt as though I was talking to a robot and they were trying to move the conversation away from the initial reason I chatted them. They expanded on things that aren’t a concern or relevant. It definitely felt there was a major language barrier. On top of that, I also received a copy and pasted response in the middle of a conversation that looked as if it was sent to someone else. It was also poorly written and had many typos. I do not recommend this app because you can’t trust who is helping you. They don’t care about helping you, it’s just another manufactured customer service app churning out responses as fast as possible. If you are inept and don’t know how to use google, and know absolutely nothing about animals, then sure, this app might be minimally helpful to you. Otherwise stay away..Rma1921Version: 12.3.2

✓ Not at all like human telehealth, just try to sell you stuffI thought fuzzy would be useful for minor dog issues like pink eye or skin problems without having to trek into the vet, like telehealth for pets. So I paid for the membership. I’ve used the “telehealth” feature on Fuzzy now a handful of times for minor issues and every time they just tell me to 1) go see the vet 2) try to sell me a “band aid” product on their website (collar, supplement). I don’t understand why they can’t just prescribe eye drops or skin topicals or whatever easy thing that the vet is going to do anyways, but I’ll have to pay again. Especially since they have a pharmacy feature. The membership is useless, save your money..Nannerl86Version: 15.3

✓ Insanely frustratingI wish I had read more of the recent reviews before going with this over Vetster. Chatted with a tech last night and told I needed to come back in the am for a doctor to video chat with my pet. Tried again in the AM but there was an insanely long wait. Tried again in the evening and my place in the queue did not move. This is not 24/7 vet support or service and a total waste of your time unless you have hours to spare sitting around waiting to chat with someone- who may or may not even be a vet who can assist when you do..StarrysolesVersion: 18.6.1

✓ TerribleI was told it was a 1 minute wait, then continued to wait for 2 hrs. I had sent IN DETAIL all the information regarding my cat, including photos. When I FINALLY got a response, they just kept asking questions I had already answered. A lot of people on the comments have had trouble unsubscribing, so here’s how to do it: on the top left corner of the screen there’s a white circle with 3 green lines, click that to open the pet profiles, click on setting (on the bottom), it’ll take you to a page that allows you to manage membership. CANCEL IT. this is absolutely not worth anyones time, it’s more frustrating than anything especially because you will not gain anything of substance, nor will they actually READ what you sent them (you’ll just get generic responses). Again: TERRIBLE.IplayedthisgamethankstotikiVersion: 14.9

✓ Not HelpfulThis app is not helpful. From the ads I was under the impression I could get vet care. My dog started having issues of what we thought was a possible UTI early Sunday morning. Vets are closed and the emergency vet near me had a 8+ hour wait. So we tried this app hoping they could help. They can’t prescribe meds. They were nice and sympathetic but can’t prescribe meds and wanted me to buy a test that would take 1-2 days to get to me. Like I said- the vet we spoke to was nice and they gave some suggestions but the ads for this app are a bit misleading..Re6490Version: 17.0

Fuzzy: Online Vet Care & Rx works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fuzzy: Online Vet Care & Rx.